Welcome from Hillbrush - UK & Republic of Ireland

Welcome 2,000+ Pack CLEANING PRODUCTS

DISTRIBUTION ACROSS 90 COUNTRIES

UK DESIGN &

MANUFACTURING

SUSTAINABILITY FOCUSED OEM

CAPABILITIES

The Art of Clean

Welcome Hillbrush offers a wide range of high-quality cleaning equipment, ensuring that you have access to a diverse selection of products to meet the needs of your customers. Our extensive product portfolio allows you to cater to various industries and applications, expanding your market reach and potential future customer base.

Our supply chain management and streamlined logistics contribute to the smooth and timely delivery of your products. This ensures that you can maintain optimal inventory levels, minimising stockouts and meeting customer demands promptly. We aim to help you to enhance your reputation for reliability and responsiveness, while also maximising sales opportunities.

Contents

03 How to place an order 06 Reporting issues with an order 07 Held orders 08 Returns 11 Delivery charges 12 Partner programme

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2

ORDERING

How to place an order We’re delighted you’re placing an order with us, please take note of the three different ways you can order.

ORDERING

EMAIL PDF

EMAIL EXCEL SPREADSHEET

PHONE CALL

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Email us a PDF Please send an email to: sales@hillbrush.com

ORDERING

with your purchase order attached in a PDF format.

Kindly ensure your PO includes all of the below fields:

PURCHASE ORDER

COMPANY NAME STREET ADDRESS CITY REGION POST CODE PHONE NUMBER

COMPANY LOGO COMPANY NAME STREET ADDRESS CITY REGION POST CODE PHONE NUMBER EMAIL ADDRESS

SUPPLIER HILL BRUSH COMPANY LTD NORWOOD PARK MERE WILSTSHIRE BA12 6FE

ACCOUNT NUMBER

PO NUMBER

ORDER DATE

Your Hillbrush account number

Your PO Number

Click or tap Click or tap to enter a date to enter a date

STOCK CODE

PRODUCT CODE

Your product code

Hillbrush product code

DESCRIPTION

FREIGHT OR COLLECTION?

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QUANTITY

Enter quantity

UNIT

EA or 1

DUE DATE

PAGE NUMBER

1/X

UNIT PRICE

TOTAL

Enter price

Enter total

Enter price

Enter total

SUBTOTAL

Enter subtotal

SALES TAX

Enter sales tax

TOTAL DUE

Enter total due

Email us an Excel file Please send an email to: sales@hillbrush.com with your purchase order in an Excel sheet format.

Company name: Delivery address: PO number: Requested delivery date: ITEM ID

Quantity Unit Price Line Total

AD1

2

£2

£4

ADR2

20

£12

£240

B866B

12

£10

£120

ALH7B

12

£10

£120

ALH7R

12

£10

£120

B1760B

12

£10

£120

B1760R

12

£10

£120

ORDERING

Kindly ensure your PO includes all of the below fields:

If there are no issues with your purchase order we will send you a sales order acknowledgement.

Please double check for any errors or omissions.

...or simply give us a call +44 (0)17 4786 0494 5

ORDERING

If I have an issue with my order - what do I do?

At Hillbrush, we strive to provide you with the best possible service by ensuring that your order is delivered exactly as requested, with the correct quantities and within the designated time frame.

Nevertheless, there may be instances where you receive an order that is not entirely accurate or as per your specifications.

Please take note of the following guidelines to help us address any concerns you may have regarding your order.

ISSUE

Missing Goods

Damaged Goods

Email: sales@hillbrush.com with this information

What we need from you

What we will do

• Order reference number • Product code • Quantity missing

• Ensure all items have been delivered • Send missing quantities or collect excess stock • Raise a credit

• Order reference number • Product code • Quantity damaged • Photo of damaged goods

• Send replacements, if required • Raise a credit

N.B. Delivery discrepancies need to be reported within 72 hours of receiving the delivery.

Please be aware that in order for replacements to be dispatched or for a credit to be issued, the complaints must first be verified and upheld.

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Why might your order be on hold?

It’s possible that your order might be placed on hold if there are any discrepancies found in your purchase order.

• Price discrepancy • Incorrect or missing carriage • Overdue invoice • Proforma invoice to be paid

ISSUE

What we do

What you need to do

Pricing

We will send you an email with the details of the price discrepancy, comparing our price with your price.

We require you to send a revised PO with the correct pricing.

We will send an email outlining the issue of the carriage.

We require you to send a revised PO with the amended carriage.

Overdue Invoice

We will inform you by email that you have an outstanding invoice and provide the information required to contact finance.

You will need to proceed with payment before the order can be released.

Proforma

We will send the proforma invoice by email and the different options available for payment.

You will need to proceed with payment before the order can be released.

When sending the order acknowledgement, we will advise you of any pack sizes.

However, your order will not be held.

Simply take note and check.

When sending the order acknowledgement, we will advise you of any out of stock items, their return dates and any alternatives we have available.

Simply take note.

Let us know if you would like any of the proposed alternatives.

Otherwise, when the stock is available we will send it.

Incorrect or missing delivery charge

Incorrect Pack size

(Order will not be held)

Out of stock (Order will not be held)

ORDERING

Please take note of the potential reasons for orders being put on hold:

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What if I need to return an item?

RETURNS

If you would like to return an item, please note the following terms and conditions;

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The stock needs to be returned within a 12 month period The product has to be in its original pack size The product has to be in the original packaging and be in a re-saleable condition

RESTOCKING FEE

A 40% restocking fee will be applied, and you will be responsible for arranging and covering the cost of shipping the goods.

If you’re not clear on anything

...or simply give us a call +44 (0)17 4786 0494 8

ORDERING RETURNS

RETURNS

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10

DELIVERY CHARGES

Delivery charges Please refer to the information below to determine which one applies to you. It’s worth noting that you have the option to arrange your own collection if you prefer, in order to avoid any delivery charges.

For any order with a delivery address within Great Britain, the following carriage charges will apply: • Orders under £350: £20 carriage charge

Northern Ireland

DELIVERY CHARGES

Great Britain

For any order with a delivery address within Northern Ireland, the following carriage charges will apply: • Order value under £500: £75 • Order value between £500 and £1,000: £50 • Order value over £1,000: Free of charge

Republic of Ireland For any order with a delivery address within Republic of Ireland, the following carriage charges will apply: • Order value under £750: £100 / EUR 117 • Order value between £750 and £1,500: £75 / EUR 87.75 • Order value over £1,500: Free of charge

If you’re not clear about any of the above

...simply give us a call or email

+44 (0)17 4786 0494 sales@hillbrush.com

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Joining our partner programme PARTNER PROGRAMME

By becoming a part of our partner program, you will gain access to a comprehensive suite of benefits. These include access to our extensive product portfolio and tailored marketing and product support.

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BRONZE

SILVER

GOLD

PLATINUM

Access to our image library

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Early access to promotions

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Printed product catalogue

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Complimentary site visits

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Product discounts based on annual spend

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Assistance with trade shows

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Product training

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Inclusion in our supplier network map

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Co-branded promotional materials

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Co-branded Hillbrush booklet

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Co-branded campaigns

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Incentives and rebates based on growth

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Dedicated account manager for support

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Enhanced support for trade shows

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Quarterly support meetings

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PARTNER ORDERING PROGRAMME

PARTNER

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Member

OPENING HOURS Monday - Thursday 8:30am - 5:15pm Friday 8:30am - 4:15pm

UKWP0824

Hillbrush, 1 Norwood Park, Castle Street, Mere, Wiltshire, BA12 6FE sales@hillbrush.com +44 (0) 17 4786 0494 hillbrush.com