2,000+
PRODUCTS
SUSTAINABILITY FOCUSED MANUFACTURING UK DESIGN & DISTRIBUTION ACROSS 90 COUNTRIES The Art
OEM CAPABILITIES
Welcome
Hillbrush offers a wide range of high-quality cleaning equipment, ensuring that you have access to a diverse selection of products to meet the needs of your customers. Our extensive product portfolio allows you to cater to various industries and applications, expanding your market reach and potential future customer base. Our supply chain management and streamlined logistics contribute to the smooth and timely delivery of your products. This ensures that you can maintain optimal inventory levels, minimising stockouts and meeting customer demands promptly. We aim to help you to enhance your reputation for reliability and responsiveness, while also maximising sales opportunities.
ORDERING
How to place an order
We’re delighted you’re placing an order with us, please take note of the three different ways you can order.
Company name:
Delivery address:
PO number:
Requested
Please send an email to: sales@hillbrush.com with your purchase order in an Excel sheet format.
Kindly ensure your PO includes all of the below fields:
If I have an issue with my order - what do I do?
At Hillbrush, we strive to provide you with the best possible service by ensuring that your order is delivered exactly as requested, with the correct quantities and within the designated time frame.
Nevertheless, there may be instances where you receive an order that is not entirely accurate or as per your specifications. Please take note of the following guidelines to help us address any concerns you may have regarding your order.
• Ensure all items have been
• Send missing quantities or collect excess stock • Raise a
• Send replacements, if required
• Raise a credit
N.B. Delivery discrepancies need to be reported within 72 hours of receiving the delivery.
Please be aware that in order for replacements to be dispatched or for a credit to be issued, the complaints must first be verified and upheld.
Why might your order be on hold?
It’s possible that your order might be placed on hold if there are any discrepancies found in your purchase order.
Please take note of the potential reasons for orders being put on hold:
• Price discrepancy
• Incorrect or missing carriage
• Overdue invoice
• Proforma invoice to be paid
ISSUE
Pricing
What we do
We will send you an email with the details of the price discrepancy, comparing our price with your price.
Incorrect or missing delivery charge
Overdue Invoice
Proforma
Incorrect Pack size
(Order will not be held)
Out of stock
(Order will not be held)
We will send an email outlining the issue of the carriage.
We will inform you by email that you have an outstanding invoice and provide the information required to contact finance.
We will send the proforma invoice by email and the different options available for payment.
When sending the order acknowledgement, we will advise you of any pack sizes. However, your order will not be held.
When sending the order acknowledgement, we will advise you of any out of stock items, their return dates and any alternatives we have available.
What you need to do
We require you to send a revised PO with the correct pricing.
We require you to send a revised PO with the amended carriage.
You will need to proceed with payment before the order can be released.
You will need to proceed with payment before the order can be released.
Simply take note and check.
Simply take note. Let us know if you would like any of the proposed alternatives. Otherwise, when the stock is available we will send it.
If you would like to return an item, please note the following terms and conditions;
The stock needs to be returned within a 12 month period
The product has to be in its original pack size
The product has to be in the original packaging and be in a re-saleable condition
A 40% restocking fee will be applied, and you will be responsible for arranging and covering the cost of shipping the goods.
If you’re not clear on anything RESTOCKING FEE
RETURNS
DELIVERY CHARGES
Delivery charges
Please refer to the information below to determine which one applies to you. It’s worth noting that you have the option to arrange your own collection if you prefer, in order to avoid any delivery charges.
Great Britain
For any order with a delivery address within Great Britain, the following carriage charges will apply:
• Orders under £350: £20 carriage charge
Northern Ireland
For any order with a delivery address within Northern Ireland, the following carriage charges will apply:
• Order value under £500: £75
• Order value between £500 and £1,000: £50
• Order value over £1,000: Free of charge
Republic of Ireland
For any order with a delivery address within Republic of Ireland, the following carriage charges will apply:
• Order value under £750: £100 / EUR 117
• Order value between £750 and £1,500: £75 / EUR 87.75
• Order value over £1,500: Free of charge
Joining our partner programme
By becoming a part of our partner program, you will gain access to a comprehensive suite of benefits. These include access to our extensive product portfolio and tailored marketing and product support.
Access
Complimentary
Product
Assistance
Product
Inclusion in our supplier network
Co-branded
Co-branded
Co-branded campaigns
Incentives
BRONZE SILVER GOLD PLATINUM
PARTNER PROGRAMME
PARTNER
