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HCS MISSION
Highlands Community Services is committed to “improving lives and discovering possibilities” by providing the highest quality continuum of behavioral health, creating a center of excellence for all individuals seeking mental health, substance abuse or intellectual disability services.
HCS VISION
Highlands Community Services is dedicated to discovering, implementing, and sustaining valuable services that improve lives. HCS will continue to operate with efficiency, financial viability, and innovation.
HCS VALUES
Highlands Community Services’ core values are integrity, respect, teamwork, empowerment, and transparency. These values guide all that we do.
2 0 1 5 A N N UA L I M PA C T R E P O R T J U LY 2 0 1 4 - J U N E 2 0 1 5 ( F Y 2 0 1 5 )
3....................................................................................................................Who We Are 4......................................................................................................... Our Financial Status 5............................................................................................ The Good Work That We Do 6.................................................................................................. What We’ve Been Up To 9.......................................................................................................................Our Impact 10..................................................................................................Where We Are Located
THIS IS WHO WE ARE For over four decades, Highlands Community Services has been dedicated to finding, implementing, and sustaining valuable services that assist our community and individuals in our service area of Washington County and Bristol, Virginia. Behind the walls of any of our locations, you will find integrity, respect, hope, genuine empathy, and caring individuals who have a passion for improving lives and discovering possibilities through mental health, substance abuse, and intellectual disability services for all ages.
BOARD
OF
DIRECTORS
WASHINGTON COUNTY
CITY OF BRISTOL
Angie Cullop Saul Hernandez Jane Johnson Kittye Owens Odell Owens Becky Querio Steve Rowland (Chair) Lillian R. Spicer
Sondra Alan Fred Bowman (Vice Chair) Nancy Brown (Secretary/Treasurer) Bill Hartley Carter Miles
IN LOVING MEMORY During the past year at HCS, we have had our share of successes, challenges, joys, and sorrows. One of the most significant events that emotionally impacted our professional family this past year was the loss of a beloved colleague. HCS would like to pay tribute to Board Chair Steve Rowland, who passed away this year. Steve was not only an integral part of the HCS family, but a cherished friend by so many. We are glad we had the opportunity to know Steve as he brought compassion, enthusiasm, and a spirit of selfless giving to those around him. We wish comfort for his family members, and look forward to the day we can once again reminisce about him with smiles on our faces as we recount the numerous fun memories we all experienced while he was a part of our lives.
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A LETTER FROM JEFF “Without question, HCS has significantly grown over the past year, not only with regards to budgets or programs, but as a collective whole committed to further enhancing our organization. HCS remains dedicated to promoting the wellbeing of each other, as well as those we serve. Our mission is not simply a stale statement resting on some back wall. Rather, it demonstrates a vibrant commitment to do our best for those we serve, while freely lifting those amongst us who may, at times, need the touch of a supportive hand. I have witnessed numerous examples during this past year of staff going well beyond the extra mile to assist one of their peers during difficult times. As we move into the next year, it is my hope that all staff continue to feel valued and view themselves as an integral part of the overall success of our program. HCS remains committed to being the employer of choice in our area for those seeking a career in the behavioral health arena and for those seeking quality behavioral health services.�
JEFF FOX
Executive Director
THIS IS OUR F I N A N C I A L S TAT U S “HCS remained fiscally strong during FY15, ending the year with revenues
ASSETS
totaling $21.5 million - a 2.9% increase over FY14. In contrast to previous years,
Cash and Cash Equivalents.....$4,149,048 Accounts Receivable...............$2,702,496 Property and Equipment..... $11,985,633 TOTAL................................... .$18,837,177
fee revenues which make up 78% of the agency budget remained fairly close to FY14 levels; however, this was offset by gains in other funding categories. Expenditures were closely monitored throughout the year, resulting in a 2% surplus. Once again, the collective efforts of HCS staff, management, and board members throughout the year resulted in continued financial stability as well as an unmodified (clean) audit opinion.”
K AT H Y S I M P S O N Chief Financial Officer
LIABILITIES Accounts Payable.......................$281,574 Accrued Wages/Taxes................$677,025 Notes Payable...................... $11,302,760 Accrued Interest..........................$17,678 Accrued PTO...............................$814,822 Deferred Revenue........................$66,820 CSA Funds....................................$30,780 TOTAL................................... $13,191,458
NET POSITION TOTAL......................................$5,645,719
REVENUE
EXPENDITURES
4.00%
8.38%
15.59%
1.27%
0.19%
1.75% 2.41% 3.73%
9.13% 1.51%
74.28%
77.78%
State Funds
Fees for Services
Personnel
Consult/Contracts
Local Funds
Other Funds
Staff Development
Program Operations
Facilities/Vehicles
Other Expenses
Federal Funds
Equipment/Supplies
REVENUE
State Funds......................................... $3,363,147 Local Funds............................................ $519,542 Federal Funds......................................... $805,820 Fees for Services............................... $16,027,030 Other Funds........................................... $862,161 TOTAL................................................ $21,577,700
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EXPENDITURES
Personnel..................................................$16,346,788 Staff Development.........................................$317,518 Facilities/Vehicles........................................$1,917,876 Equipment/Supplies......................................$368,424 Consult/Contracts.......................................$1,760,348 Program Operations.......................................$266,169 Other Expenses................................................ $40,021 7 TOTAL........................................................$21,017,144
THIS IS THE GOOD W O R K T H AT W E D O HCS offers valuable services to thousands of children, adolescents, and adults each year in Washington County and Bristol, VA. Services range from outpatient therapy, to parenting classes, to case management, and many more, and are spread across multiple departments and locations. We all work together as one to make sure our consumers are given the best care possible, with a wrap-around approach that surrounds individuals with the resources and supports needed to improve their lives and discover new possibilities.
21 9
people served
1 671
people served
120 0
people served
I N T E L L E C T UA L D I S A B I L I T Y S E R V I C E S Provide a detailed Person-Centered Plan to individuals with significant limitations both in intellectual functioning and in adaptive behavior, originating before the age of 18.
P S Y C H I AT R I C S E R V I C E S Implement appropriate medication services for qualifying HCS consumers. Psychiatrists, nurse practitioners, and licensed practical nurses all work together to serve both children and adults.
CRISIS SERVICES Serve the community 24 hours a day, seven days a week, providing attentive, emergent care to consumers and families needing immediate assistance at HCS and the emergency departments of our local hospitals.
1 451
people served
5 3 51
people served
1 050
people served
34 49 people served
C H I L D R E N & F A M I LY S E R V I C E S Assist children, adolescents, and families in local schools, homes, in the community, and at HCS clinical office locations, with services specifically designed to meet the needs of at-risk children and their families.
PREVENTION & EDUCATION SERVICES Deliver evidence-based programs targeting children and adolescents (0-18) of Washington County and Bristol, VA and their families, including school-based education and parenting classes that increase the development of positive life skills and help to prevent/reduce youth substance abuse and negative behavior.
A D U LT R E C O V E R Y S E R V I C E S Provide guidance, training, and comprehensive support to individuals with a serious mental illness that are unable to function independently in the community, preventing hospitalizations, accessing needed resources, and maintaining a natural support system through meaningful relationships.
O U T PAT I E N T S E R V I C E S Help HCS consumers achieve and maintain a healthy lifestyle by providing short-term interventions that have long-term impact - meeting the needs of children, adolescents, and adults whose substance abuse and/or emotional challenges have become significant, but do not warrant hospitalization.
PLEASE NOTE: These totals are unduplicated within each department. Due to the nature of our services, adults and/or children in one department may also receive services in other HCS departments.
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T H I S I S W H AT WE ’ V E B E E N U P TO “KEEP THE PARTY ALIVE” CAMPAIGN SUCCESS Three years of collaborative efforts throughout the state helped reduce the motor vehicle crash rate among 18-24 year-old, alcohol-impaired drivers in Virginia by 37%! THE GRINCH Consumers from ID Horizons Day Support performed the play “How the Grinch Stole Christmas”, which took place in Whoville, complete with Cindy Lou Who, a sled with Max the dog, and a town full of Whos.
2014 ANNUAL REPORT RECEIVES AWARDS Communications received an international Gold Hermes Creative Award and a Silver ADDY Award from the SWVA American Advertising Federation for the 2014 HCS Annual Impact Report.
THRIVE PODCAST Season 3 of Thrive was launched with an episode featuring JMH’s Dr. Christopher Marengo and HCS Outpatient Therapist, Sydney Peltier.
RENOVATIONS The Oakview location became a little more cheerful, colorful, and child-friendly this year!
FOOD FOR THOUGHT Visitors to the Candy Land Open House for HCS Parenting Programs enjoyed food, gumdrops, lollipops, and candy galore while networking with HCS Prevention and Education employees and learning about parenting programs. HCS WINTER WONDERLAND Employees celebrated the holidays together by donating much-needed food to local non-profit, Faith in Action. Donations were collected as staff brought their children and grandchildren to our Stepping Stones location, which was transformed into an HCS Winter Wonderland.
NEF PRESENTATION HCS staff welcomed visitors from the Washington County School System who learned more about HCS programs, specifically in the area of school-based services.
DONATED CARE BAGS The Moms Mentoring Moms group from First Church of God Chilhowie donated 50 care bags that included personal hygiene items like toothbrushes, as well as snacks and toys for children placed in our EMBRACE sponsor homes. 6
F E AT U R E D E V E N T : S Y N E R G Y SYNERGY ENERGY The first bi-annual Synergy event replaced the traditional, annual town hall staff meetings, which had previously divided the staff into two groups. Synergy renewed enthusiasm for HCS, as over 300 staff from every HCS location came together under one roof as one team to hear company updates, and be motivated to continue the good work they do daily.
CREATIVE MISSION After a series of videos, Executive Director Jeff Fox explained how the HCS mission utilizes some of the same principles as the mission of the successful Ben & Jerry’s Ice Cream Company - principles like imagination, creativity, service, empowerment, and motivation.
Painted by HCS Therapist Roby Barnhart
FUN ACTIVITIES Employees took breaks between each part of the event to participate in the activities scattered about the Higher Ed’s Grand Hall, such as Giant Jenga and Beach Ball Toss.
PHOTO BOOTH The photo booth was filled with props and signs like “Best team ever”, “I just came for the food”, and “Who invited this guy?!”. Staff took advantage of the opportunities to have fun with team members and snap group photos.
JAMES BIRD GUESS Entrepreneur, author, speaker and trainer, James Bird Guess, was able to speak to staff about burnout and remaining enthusiastic about the work they do. He stressed the importance of passion, vision, and perseverance, and engaged every employee in the room.
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F E AT U R E D E V E N T : PA I N T I T P U R P L E D AY RAISING AWARENESS Many of our HCS employees sported purple attire in support of Domestic Violence Awareness Month and to raise awareness for Abuse Alternative’s Paint It Purple Day campaign.
STAFF PHOTOS Staff from all HCS locations posed for selfies and group photos as they “painted it purple” on October 7. HCS employees hope to continue this tradition in the coming years as the campaign continues.
F E AT U R E D E V E N T : L A U N C H O F D R E A M S P R O G R A M
NEW AFTER-SCHOOL PROGRAM The DREAMS after-school program is designed to support students during after school hours through direct supervision, role modeling, homework help, enrichment activities, and social skills development. Focus is placed on building self-esteem while establishing safe support systems and positive peer relationships. The overall goal is to enable youth to be academically successful and resilient. 8
T H I S I S O U R I M PA C T 1 OUT OF EVERY 8 CHILDREN in our catchment area was served in FY15
“I am very pleased with the work you all do with the kids there. I can really tell a difference with my son.” - Parent
1 OUT OF EVERY 20 ADULTS in our catchment area was served in FY15 “I didn’t know what to expect with therapy, but the more I come, the better I feel!” - Consumer
A N N UA L E C O N O M I C I M PA C T $31,000,000+ impact during FY15 at HCS
EMPLOYMENT OPPORTUNITIES 323 individuals were employed at HCS
STAFF SALARIES AND BENEFITS
“It has taken a while to process all of the trauma that I’ve been through. I still have a long way to go, but I’m now healthier and feel like a new person. I believe that the combination of God and services at HCS saved my life.” - Consumer
The total workforce earned $16,000,000+ in staff salaries and comprehensive benefits
LOCAL RETURN ON INVESTMENT $41 worth of services is returned to the local community for each $1 invested by Washington County and the City of Bristol 9
“My care coordinator has been a blessing to me and my son. She has truly helped us out on numerous occasions!“ - Parent
THIS IS WHERE W E A R E L O C AT E D HCS has nine locations across Washington County and the City of Bristol, Virginia.
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Meadowview Porterfield Hwy
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Abingdon 6
Glade Spring Emory 81 Lee
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Oakview Children’s Services 102 Oakview Avenue, Bristol, VA
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Recovery Care Coordination - Bristol 1969 Lee Highway, Bristol, VA
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Interchange I & School-Based Services 80 Terrace Drive, Bristol, VA
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The Annex 608 Campus Drive, Abingdon, VA
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The Campus - Admin & Various Services 610 Campus Drive, Abingdon, VA
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Stepping Stones 414 Ivy Street, Abingdon, VA
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Interchange II 751 Radio Drive, Abingdon, VA
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Crisis Resolution Center 802 Hillman Highway, Abingdon, VA
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Oasis 27018 Lee Highway, Abingdon, VA
improving lives, discovering possibilities 610 Campus Drive, Abingdon, VA 24210 www.highlandscsb.org | 276.525.1550
This institution is an equal opportunity provider and employer.