WHAT YOU SAID

“Good teamwork and communication are key. Everybody helping everyone else with a good understanding of the different operations in the different departments – including what the standards are and how to achieve them –enables us to support each other.”

Historically, cleaning is a very undervalued position. But from our point of view, it’s not just about cleaning, it’s about presenting the property in the correct way. When our team is at one of our customer’s properties, they’ve got a lot of responsibility, from presenting the property correctly to reporting any maintenance issues. They are empowered with a lot of responsibility which is why we call then our changeover teams to better reflect that role.”

ALI SMITH, LOCHABER ACCOMMODATION SERVICES

“In many locations, staff accommodation for tourism employees is a necessity. I believe that quality live-in accommodation can be a differentiating factor, and we have some exciting plans in place for contemporary, luxury staff accommodation in the future.”

LAURENCE MCP YOUNG, CHAIR, WOODLANDS GLENCOE

“Our focus this year is on further developing communication with the team and establishing a better system to draw out team ideas. We currently have morning meetings every day, when we talk about what’s happened in the previous day, and what the plans are for the next day, and we have two-way six-monthly appraisals, when we get as much feedback from the team as we can, as well as giving them feedback too. We’ve also introduced a monthly meeting where we celebrate small wins, talk about the vision for the next six months, and make sure we are all on board with business values.”

JONNY INGLEDEW NORTH UIST DISTILLERY

“So, for us, job satisfaction is a huge thing. We want everyone to feel valued and we want everyone to feel that they’re satisfied with what they’re doing within the business. Recently we took a few of our core team down to the south of England to look at some new machines, because we wanted them to be a part of the purchasing process to see exactly what’s involved and to make sure that they felt it was right choice for us as well.”

MICHAEL MIELE, MIELE’S GELATERIA