WHAT YOU SAID

“It’s really important that staff feel valued, and it doesn’t necessarily mean a pay rise or a bonus, there’s lots of ways to do it. We have nights out together – and it’s about them feeling that what they do contributes well to what we stand for here at MacGregor’s.”

JO DE SYLVA MACGREGOR’S BAR AND BOGBAIN FARM

“Your staff have to trust you. They’ve got to respect you. And equally, you have to trust and respect them. I’ve always striven to give all of my staff the freedom to explore their role, their position and how they work, and it’s worked really well.”

SIMON COLLIER MR C’S BAR

“Being spoken to with respect, listened to, and having your efforts recognised are all important. Also a fair distribution of work is key, along with a willingness across the team to help others. If people only think of themselves it results in resentment.”

LISA RIVERS HOUSEKEEPER, MACKAYS HOTEL, WICK.

“Our culture is very important to our business. When people start working with us, they go through an induction. We set a standard that we expect from the employees and a standard that we expect from the managers. When anybody starts working with us, they get to see both and they know that both parties should be working to those standards with respect for each other.”

ELLIE LAMONT MACKAYS HOTEL

“Some of the staff that we recruit are almost similar to customers, in that they’re looking for seasonal work so they can enjoy other things like walking and cycling. So, we try to offer a decent working pattern where they get two days off a week, so that they do have time to go out and explore the Highlands and enjoy the scenery.”

JOHN CAMERON GLEN NEVIS HOLIDAYS