Audrey Maclennan Welcome

Senior Development Manager – Tourism, Highlands and Islands Enterprise

I am pleased to introduce you t o our Fair Work Guide for Tourism Employers. In true hospitable style, tourism businesses from across the Highlands and Islands have contributed to the guide’s creation and they share their tips and experiences with you to help you consider how fair work can be simply and effectively implemented in your own touris m enterprise.

From Caithness to Argyll, I’ve met with established and successful tourism businesses and social enterprises. While absolutely focused on creating great employee experiences within their operations, they’re also welcoming of an outside perspective on what might need to change. New recruits and experienced workers have shared the things they value and spoken enthusiastically about their jobs and working conditions in tourism. We’ve had many conversations about the role of fair work and its role in helping to alleviate the workforce challenges now and in the future.

Breaking down the principles of fair work into five pillars, the guide provides some checklists on each for you to use in your business. There are suggestions on where to start, how to acknowledge what you’re already doing, and ideas on how to implement changes to make your business one that employees will want to work for. You will also find insights about work expectations across different generations.

If you have any suggestions on what could improve this guide or if you or a member of your team would like to feature in a future update of the publication, please do get in touch with us at tourism@hient.co.uk