CONSOLIDATED SHIPPING

We realize that you may have traveled hundreds, even thousands of miles to make your furniture purchases with us. We want to make sure that your furniture arrives safely to your final destination. Showrooms inside the Mart will work with our delivery partners to ensure that your merchandise is transported safely and professionally to your home after you leave.

Shipping charges are separate from your furniture purchases. Showrooms will provide you with an estimate of your shipping charges before you leave the building, and the delivery company will confirm the exact shipping charges after they pick up your furniture from each showroom and weigh your order at their warehouse. Shipping charges are calculated by the total weight of your complete order and the zip code where your order is being shipped. There is no additional consolidation concierge fee charged if you receive multiple furniture shipments as your furniture arrives from each individual showroom. If you would like the delivery company to hold all your furniture purchases from each individual showroom and consolidate your entire order into one single delivery, there will be a $99 consolidation concierge fee collected for this service, which covers tracking, picking-up your furniture from multiple showrooms, 30-day warehouse storage, and delivery communication between the customer and the showrooms where you made your purchases from inside the building.

If you wish to consolidate your purchases into one delivery, you will just need to place all your orders in the same name and fill out the “Request for Consolidation of Merchandise” form located at every Guest Services desk or inside each showroom. Please turn in your consolidated shipping form to the last showroom where you made a purchase, even if you do not want your furniture shipped right away.

Estimated delivery times below start AFTER all account balances have been paid in full to all showrooms and AFTER all furniture has been released by every showroom and picked up by the assigned delivery company. Please understand that furniture production times and shipping timeframes have been experiencing longer delays since the pandemic due to limited staffing and drivers. Estimated timeframes: Southeast: 2-3 weeks • East Coast: 2-4 weeks • Midwest: 4-6 weeks • West Coast: 6-9 weeks (Due to a recent shortage of residential furniture delivery companies servicing the west coast, our showrooms currently have limited west coast delivery options available. Please discuss all available shipping options with each showroom.)

You will be notified at least 48 hours before your delivery is scheduled. When called, please confirm your ship-to address, and also confirm that the shipment includes all of the furniture you purchased from each showroom. At that time, please notify the delivery company of any unusual circumstances that may affect your delivery (low hanging trees, steep or narrow driveways, security codes, gate approvals or limited access hours). Please also clear out space in your home so that the delivery company may unload and carry your furniture into each room without encountering any obstacles.

When the delivery company calls you to schedule your delivery date, they will provide you with your total shipping cost and will let you know which forms of payment are accepted. Approved forms of advanced payment include credit card payments, while same day payments should be made either with cash or a certified money order. Payment is required prior to the delivery crew unloading any of your merchandise. Please carefully inspect each piece of furniture as it is unwrapped and brought into your home the same day. If there are any damages, you must refuse the damaged item, send it back with the shipper and contact the delivery company immediately.

If you chose to consolidate your shipment, you may contact Arcadia Home Delivery directly for information regarding your order at info@ arcadiahomedelivery.com or 336-883-0328. If you chose to ship your furniture directly through each showroom individually to forgo the $99 consolidation concierge fee, then please contact each individual showroom that you purchased from to discuss their shipping options, fees and delivery timelines.

For all international shipping inquiries, please contact Tracey Trimble at ttrimble@hickoryfurniture.com or 828-322-4825, Ext 8307. Hickory Furniture Mart partners with an international freight forwarder that will quote your order and give you an estimated timeline, along with completing all necessary custom forms required by each port.