4 minute read
Service Focus
JLG INDUSTRIES LAUNCH ‘SERVICE PLUS’ INITIATIVE
JLG Industries has unveiled its latest customer support initiative, ‘Service Plus’ which offers JLG equipment users and owners, a smarter way to maintain their machines, no matter what size fleet they have
AVAILABLE AS PART of JLG’s broad suit of aftersales services accessible under ‘Ground Support’, which is best described as providing “everything you need to stay in the air,” Service Plus offers a choice of two plans, allowing operators to select the one that most closely meets their needs. A key benefit of Service Plus is that it provides a known, monthly fixed price for servicing and maintenance of equipment, providing greater budgetary control and minimising the risk of any surprises at the time of servicing. A regular service plan such as those offered under Service Plus, also provides long term savings and minimises the risk of costly downtime by pre-empting any possible issues with the equipment. Additionally, Service Plus ensures all machines are regularly checked and comply with Australian Standards and job site requirements, ensuring the safety of operators and other people on site. JLG Industries (Australia) Ryan Pragnell, said the Service Plus program was the latest in a long list of aftersales services the company had developed, designed to make ownership of JLG equipment as efficient, hassle-free, and enjoyable as possible. “Having a superior product line-up is just one component of the overall JLG experience,” Ryan said. “While we’re certainly very proud of what we offer on the product front, JLG’s aftersales suite of services is another important differentiator for the business, and the breadth of what we offer is really appreciated by our customers “Service Plus is our latest initiative and was developed to allow our owners to concentrate on their core business, while entrusting the servicing and maintenance of their equipment to JLG. This not only means that every box is ticked in terms of what’s required for the ongoing performance of the machine, it also ensures that applicable compliance standards are met, while providing full pricing transparency with fixed known costs.” Available for either three- or five-year durations, the two Service Plus by JLG plans are:
SERVIcE PLUS - PREVENTATIVE
Frequent and annual inspections. This service is available for machines of any age.
SERVIcE PLUS - cOMPREHENSIVE
For added peace of mind, ‘Comprehensive’ includes all the benefits of the ‘Preventative’ plan but adds coverage for breakdowns, repairs or parts (some conditions apply). Comprehensive is limited to machines that are up to 12 months old from the date of commission.
SERVIcE PLUS AT-A-GLANcE BENEfITS
• Known and fixed service costs • Maintenance to exacting
OEM standards • The use of genuine OEM parts • Servicing by factory-trained technicians • Provides full-service history for equipment • Offers improved resale value • Provides improved ROI • Increases budgetary capability
Service Plus is currently only available in metropolitan areas, but however JLG Industries can cater to customers in other markets or regional areas with Fixed Price Service Plans, which are also part of the overall Ground Support offering. ■
For further information contact us on 0800 4 JLGNZ
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