Harbor Hospice and Palliative Care 2021 Annual Report

To provide expert care with compassion, comfort, and support for people facing serious illness or nearing the end of life.

For referrals, community education, or ways to support please visit HarborHospiceMI.org or email: info@HarborHospiceMI.org Harbor Hospice Administrative Office 1050 W. Western Avenue Suite 400 Muskegon, MI 49441 Leila and Cyrus Poppen Residence 2065 E. Mt. Garfiled Rd. Muskegon, MI 49444

Connect with us

It takes a deep commitment to change and an even deeper commitment to grow.

– Ralph Ellison, writer

Proud members of

Living OUR Mission 2021 Annual Report

Silver Linings

2,024 Volunteer Hours

“We are the silver lining in any and every dark cloud we could ever find. There is no need to go looking for the light when you bring it with you.”

Reflecting on 2021 – yet another year of navigating the challenges of the COVID-19 pandemic, it feels good to remember all the positive things that happened. While it seems human nature to focus on the challenges our community has faced, there have been many silver linings. I am excited to share this annual report with you celebrating the impact of this organization, not only sustaining but doing more!

Because we believe everyone deserves the best hospice and palliative care available, we increased our educational outreach and our conversations with patients, their families, and physicians, sharing with them all the ways we can help. We offer compassion and answers, and a comforting path for many struggling with end-of-life issues or the symptoms and side effects of illness and treatment.

We continue to see how great the need is for our care. Our Hospice teams had the honor of serving 1,125 patients during 2021, more than any previous year in our history. Our Palliative Care teams focused on improving the quality of life for 445 patients and introduced them to advanced care planning so they could outline a plan reflecting their wishes.

Thanks to the generosity of our donors, we added a new security video intercom and automatic front doors at our Leila and Cyrus Poppen Hospice Residence. These systems increase security at the residence, especially after hours, and provide easier access for patients and family members with physical challenges.

Living OUR 16 Mission

Veteran Pinning Ceremonies

We were excited to introduce an art therapy program in 2021. Hospice patients now have the opportunity to explore their feelings and communicate using a variety of art media from colored markers to paint and clay. The process gives both patients and families creative new ways to engage their mind, body and spirit, to build bridges, and to share with each other their thoughts and feelings, especially when words fail them.

2

Bereaved Children & Teens at Camp

Our concern for your safety and that of our patients, families and staff continues to be a priority. We are proud that Harbor Hospice requires all staff and volunteers to be fully vaccinated for COVID-19.

Hospice Patients Served

904

um o Healt er Assessmf hcare ent o P f r o and S ystemviders s)

Palliative Care Visits

140

Harbor Tele-Health Virtual Visits

3

4,701

16,844

Licensed Social Worker Visits

Registered Nurse Visits

9,528 Certified Nursing Assistant Visits

1,821

2,570

Spiritual Care Counselor Visits

Trained Volunteer Visits

of the cost:

Camp Courage– Child and Teen Grief Support

4

Community Remembrance Program

5

Will Meijer Chairperson

Will Meier Chairperson

Sue Houseman President and CEO

Sue Houseman President and CEO

Roger Morgenstern Vice Chair

Mishelle Comstock Vice Chair

Music, Massage Art, & Pet Therapy

6

Caregiver Education

Kristi Nagengast Treasurer Jennifer Bailey Secretary

Amanda Rodriguez Connie Learman David Wingard Eva Berumen Reyna Heather Brolick Karen Joyce Mark McPherson Patrick Brown

would re Harbo commend r Hosp ice Cons (average

Susan Houseman, President and CEO

Community Bereavement – Grief Support

Harbor Hospice Foundation Board of Directors

Curt Babcock Secretary

94.5%

Grief Support Groups

I am overwhelmed with feelings of humility, pride, and gratitude for all who continually support this organization and make our work possible. Because of each of you, and because of our dedicated volunteers, board members and staff, we stand strong in our mission and remain committed to meet the growing need in our communities for the highest quality compassionate care and services now and in the future.

Harbor Hospice Board of Directors

Kathy Moore Treasurer

137

Our commitment to deliver the best hospice care and family support possible has earned us our first Hospice Honors ELITE Award from HEALTHCAREfirst.

Based on responses to a survey, measured from the family’s point of view, this annual review recognizes hospice organizations that continually provide the highest level of quality and satisfaction. We are extremely proud to receive this prestigious award.

Thank you to over 2,200 donors for the community support to cover 100%

1

1,125

15

– Tyler Knott Gregson, poet

Veteran’s Services

Thank you to our Board of Directors of Harbor Hospice and the Harbor Hospice Foundation.

We appreciate your leadership and support of our mission in West Michigan.

Thank you to our Legacy Circle Members, Corporate Partners, Compassionate Givers and Community Supporters.

We appreciate your philanthropic leadership of our mission—to build relationships that foster philanthropy and support the Harbor Hospice mission.

Jeanna Rauschert Kim Suarez Merica Dobry Patrick Brown Steve Bliss

Legacy Circle Members

Corporate Partners

Compassionate Givers

Mr. and Mrs. Jeffrey Allen Mr. Douglas Bard Ms. Mary Ann Bard Mr. and Mrs. Peter Blacklock Mr. Fred Cooper* Mr. and Mrs. Eric Dobry Ms. Mary Anne Gorman Mr. and Mrs. Tim Grunwald Mr. and Mrs. Robert Kwiecien Mr. and Mrs. Larry Larsen Ms. Nancy and Larry* Medema Mr. and Mrs. Eric Mellema Mr. Roger and Michelle* Morgenstern Mrs. Cari Noble Ms. Laurie Poppen and Mr. John Gorton Mr. Laurin Ramsey* Mr. and Mrs. Steve Rauschert Ms. Leila Reynolds Mr. and Mrs. Michael Seymour Mr. and Mrs. Terry Simon Ms. Kim Suarez and Mr. Ed Polakis Ms. Sue Syverson Mr. and Mrs. Tim Thill Mr. and Mrs. Michael Youngdahl Anonymous – Six Members *deceased

Mike & Kay Olthoff Shape Corporation Howmet Aerospace The Gerber Foundation Newkirk Electric Associates, Inc. Hines Corporation Foster Swift Collins & Smith, PC Shelby State Bank Lakeshore Employee Benefits CareLinc Medical Equipment Jackson-Merkey Contractors Great Lakes Dock & Materials Sand Products/Mart Dock Fund of the Community Foundation for Muskegon County UBS Financial Services, Inc. Core Realty Partners Torresen Marine, Inc. Mercy Health Nichols, a Division of Imperial Dade Real Estate West Fricano’s Muskegon Lake Trophy House ChoiceOne Bank Parmenter Law Meijer Tridonn Construction Company LHR Properties/Tridonn Development Co. Nugent Sand Company Warner Norcross + Judd Pigeon Hill Brewing Company Lamar Advertising The Block Cofessco Fire Protection Blended Furniture Market iHeartMedia Muskegon Yacht Club Alpine Events Wasserman’s Flowers & Gifts

Arlene DeKam Amanda Olson Amber Wallace Ammy Seymour Blaire Adamczak Bobbie Hilleary Bonnie Kay Adamczak-Brown Chad Shelner Cheri Montambo Connie Learman Darlene Collet Dee Kwiecien Eileen Stoffan Heather Brolick Irene Pierson Janice McDonald Jennifer Bailey Jennifer Carter Jennifer Chupailo Jessica Ogle Julie Johnson Karen Panozzo Kathy Moore Kim Suarez Kristen Woods Kristi Nagengast Linda Siscoe Liz Murphy Marilyn Rottschafer Mary Anne Gorman Merica Dobry Mhairi Blacklock Mishelle Comstock Pam Babbitt Pamela Wingard Peggy Jacobs Roger Morgenstern Shannon Enders Shari Simon Susan Crain Susan Houseman Thomas A. Serio Will Meier

Silver Linings

2,024 Volunteer Hours

“We are the silver lining in any and every dark cloud we could ever find. There is no need to go looking for the light when you bring it with you.”

Reflecting on 2021 – yet another year of navigating the challenges of the COVID-19 pandemic, it feels good to remember all the positive things that happened. While it seems human nature to focus on the challenges our community has faced, there have been many silver linings. I am excited to share this annual report with you celebrating the impact of this organization, not only sustaining but doing more!

Because we believe everyone deserves the best hospice and palliative care available, we increased our educational outreach and our conversations with patients, their families, and physicians, sharing with them all the ways we can help. We offer compassion and answers, and a comforting path for many struggling with end-of-life issues or the symptoms and side effects of illness and treatment.

We continue to see how great the need is for our care. Our Hospice teams had the honor of serving 1,154 patients during 2021, more than any previous year in our history. Our Palliative Care teams focused on improving the quality of life for 445 patients and introduced them to advanced care planning so they could outline a plan reflecting their wishes.

Thanks to the generosity of our donors, we added a new security video intercom and automatic front doors at our Leila and Cyrus Poppen Hospice Residence. These systems increase security at the residence, especially after hours, and provide easier access for patients and family members with physical challenges.

Living OUR 16 Mission

Veteran Pinning Ceremonies

We were excited to introduce an art therapy program in 2021. Hospice patients now have the opportunity to explore their feelings and communicate using a variety of art media from colored markers to paint and clay. The process gives both patients and families creative new ways to engage their mind, body and spirit, to build bridges, and to share with each other their thoughts and feelings, especially when words fail them.

2

Bereaved Children & Teens at Camp

Our concern for your safety and that of our patients, families and staff continues to be a priority. We are proud that Harbor Hospice requires all staff and volunteers to be fully vaccinated for COVID-19.

Hospice Patients Served

904

um o Healt er Assessmf hcare ent o P f r o and S ystemviders s)

Palliative Care Visits

140

Harbor Tele-Health Virtual Visits

3

4,701

16,844

Licensed Social Worker Visits

Registered Nurse Visits

9,528 Certified ­Nursing ­Assistant Visits

1,821

2,570

Spiritual Care Counselor Visits

Trained Volunteer Visits

of the cost:

Camp Courage– Child and Teen Grief Support

4

Community Remembrance Program

5

Will Meijer Chairperson

Will Meier Chairperson

Sue Houseman President and CEO

Sue Houseman President and CEO

Roger Morgenstern Vice Chair

Mishelle Comstock Vice Chair

Music, Massage Art, & Pet Therapy

6

Caregiver Education

Kristi Nagengast Treasurer Jennifer Bailey Secretary

Amanda Rodriguez Connie Learman David Wingard Eva Berumen Reyna Heather Brolick Karen Joyce Mark McPherson Patrick Brown

would re Harbo commend r Hosp ice Cons (average

Susan Houseman, President and CEO

Community Bereavement – Grief Support

Harbor Hospice Foundation Board of Directors

Curt Babcock Secretary

94.5%

Grief Support Groups

I am overwhelmed with feelings of humility, pride, and gratitude for all who continually support this organization and make our work possible. Because of each of you, and because of our dedicated volunteers, board members and staff, we stand strong in our mission and remain committed to meet the growing need in our communities for the highest quality compassionate care and services now and in the future.

Harbor Hospice Board of Directors

Kathy Moore Treasurer

137

Our commitment to deliver the best hospice care and family support possible has earned us our first Hospice Honors ELITE Award from HEALTHCAREfirst.

Based on responses to a survey, measured from the family’s point of view, this annual review recognizes hospice organizations that continually provide the highest level of quality and satisfaction. We are extremely proud to receive this prestigious award.

Thank you to over 2,200 donors for the community support to cover 100%

1

1,125

15

– Tyler Knott Gregson, poet

Veteran’s Services

Thank you to our Board of Directors of Harbor Hospice and the Harbor Hospice Foundation.

We appreciate your leadership and support of our mission in West Michigan.

Thank you to our Legacy Circle Members, Corporate Partners, Compassionate Givers and Community Supporters.

We appreciate your philanthropic leadership of our mission—to build relationships that foster philanthropy and support the Harbor Hospice mission.

Jeanna Rauschert Kim Suarez Merica Dobry Patrick Brown Steve Bliss

Legacy Circle Members

Corporate Partners

Compassionate Givers

Mr. and Mrs. Jeffrey Allen Mr. Douglas Bard Ms. Mary Ann Bard Mr. and Mrs. Peter Blacklock Mr. Fred Cooper* Mr. and Mrs. Eric Dobry Ms. Mary Anne Gorman Mr. and Mrs. Tim Grunwald Mr. and Mrs. Robert Kwiecien Mr. and Mrs. Larry Larsen Ms. Nancy and Larry* Medema Mr. and Mrs. Eric Mellema Mr. Roger and Michelle* Morgenstern Mrs. Cari Noble Ms. Laurie Poppen and Mr. John Gorton Mr. Laurin Ramsey* Mr. and Mrs. Steve Rauschert Ms. Leila Reynolds Mr. and Mrs. Michael Seymour Mr. and Mrs. Terry Simon Ms. Kim Suarez and Mr. Ed Polakis Ms. Sue Syverson Mr. and Mrs. Tim Thill Mr. and Mrs. Michael Youngdahl Anonymous – Six Members *deceased

Mike & Kay Olthoff Shape Corporation Howmet Aerospace The Gerber Foundation Newkirk Electric Associates, Inc. Hines Corporation Foster Swift Collins & Smith, PC Shelby State Bank Lakeshore Employee Benefits CareLinc Medical Equipment Jackson-Merkey Contractors Great Lakes Dock & Materials Sand Products/Mart Dock Fund of the Community Foundation for Muskegon County UBS Financial Services, Inc. Core Realty Partners Torresen Marine, Inc. Mercy Health Nichols, a Division of Imperial Dade Real Estate West Fricano’s Muskegon Lake Trophy House ChoiceOne Bank Parmenter Law Meijer Tridonn Construction Company LHR Properties/Tridonn Development Co. Nugent Sand Company Warner Norcross + Judd Pigeon Hill Brewing Company Lamar Advertising The Block Cofessco Fire Protection Blended Furniture Market iHeartMedia Muskegon Yacht Club Alpine Events Wasserman’s Flowers & Gifts

Arlene DeKam Amanda Olson Amber Wallace Ammy Seymour Blaire Adamczak Bobbie Hilleary Bonnie Kay Adamczak-Brown Chad Shelner Cheri Montambo Connie Learman Darlene Collet Dee Kwiecien Eileen Stoffan Heather Brolick Irene Pierson Janice McDonald Jennifer Bailey Jennifer Carter Jennifer Chupailo Jessica Ogle Julie Johnson Karen Panozzo Kathy Moore Kim Suarez Kristen Woods Kristi Nagengast Linda Siscoe Liz Murphy Marilyn Rottschafer Mary Anne Gorman Merica Dobry Mhairi Blacklock Mishelle Comstock Pam Babbitt Pamela Wingard Peggy Jacobs Roger Morgenstern Shannon Enders Shari Simon Susan Crain Susan Houseman Thomas A. Serio Will Meier

Silver Linings

2,024 Volunteer Hours

“We are the silver lining in any and every dark cloud we could ever find. There is no need to go looking for the light when you bring it with you.”

Reflecting on 2021 – yet another year of navigating the challenges of the COVID-19 pandemic, it feels good to remember all the positive things that happened. While it seems human nature to focus on the challenges our community has faced, there have been many silver linings. I am excited to share this annual report with you celebrating the impact of this organization, not only sustaining but doing more!

Because we believe everyone deserves the best hospice and palliative care available, we increased our educational outreach and our conversations with patients, their families, and physicians, sharing with them all the ways we can help. We offer compassion and answers, and a comforting path for many struggling with end-of-life issues or the symptoms and side effects of illness and treatment.

We continue to see how great the need is for our care. Our Hospice teams had the honor of serving 1,154 patients during 2021, more than any previous year in our history. Our Palliative Care teams focused on improving the quality of life for 445 patients and introduced them to advanced care planning so they could outline a plan reflecting their wishes.

Thanks to the generosity of our donors, we added a new security video intercom and automatic front doors at our Leila and Cyrus Poppen Hospice Residence. These systems increase security at the residence, especially after hours, and provide easier access for patients and family members with physical challenges.

Living OUR 16 Mission

Veteran Pinning Ceremonies

We were excited to introduce an art therapy program in 2021. Hospice patients now have the opportunity to explore their feelings and communicate using a variety of art media from colored markers to paint and clay. The process gives both patients and families creative new ways to engage their mind, body and spirit, to build bridges, and to share with each other their thoughts and feelings, especially when words fail them.

2

Bereaved Children & Teens at Camp

Our concern for your safety and that of our patients, families and staff continues to be a priority. We are proud that Harbor Hospice requires all staff and volunteers to be fully vaccinated for COVID-19.

Hospice Patients Served

904

um o Healt er Assessmf hcare ent o P f r o and S ystemviders s)

Palliative Care Visits

140

Harbor Tele-Health Virtual Visits

3

4,701

16,844

Licensed Social Worker Visits

Registered Nurse Visits

9,528 Certified Nursing Assistant Visits

1,821

2,570

Spiritual Care Counselor Visits

Trained Volunteer Visits

of the cost:

Camp Courage– Child and Teen Grief Support

4

Community Remembrance Program

5

Will Meier Chairperson

Will Meier Chairperson

Sue Houseman President and CEO

Sue Houseman President and CEO

Roger Morgenstern Vice Chair

Mishelle Comstock Vice Chair

Music, Massage Art, & Pet Therapy

6

Caregiver Education

Kristi Nagengast Treasurer Jennifer Bailey Secretary

Amanda Rodriguez Connie Learman David Wingard Eva Berumen Reyna Heather Brolick Karen Joyce Mark McPherson Patrick Brown

would re Harbo commend r Hosp ice Cons (average

Susan Houseman, President and CEO

Community Bereavement – Grief Support

Harbor Hospice Foundation Board of Directors

Curt Babcock Secretary

94.5%

Grief Support Groups

I am overwhelmed with feelings of humility, pride, and gratitude for all who continually support this organization and make our work possible. Because of each of you, and because of our dedicated volunteers, board members and staff, we stand strong in our mission and remain committed to meet the growing need in our communities for the highest quality compassionate care and services now and in the future.

Harbor Hospice Board of Directors

Kathy Moore Treasurer

137

Our commitment to deliver the best hospice care and family support possible has earned us our first Hospice Honors ELITE Award from HEALTHCAREfirst.

Based on responses to a survey, measured from the family’s point of view, this annual review recognizes hospice organizations that continually provide the highest level of quality and satisfaction. We are extremely proud to receive this prestigious award.

Thank you to over 2,200 donors for the community support to cover 100%

1

1,125

15

– Tyler Knott Gregson, poet

Veteran’s Services

Thank you to our Board of Directors of Harbor Hospice and the Harbor Hospice Foundation.

We appreciate your leadership and support of our mission in West Michigan.

Thank you to our Legacy Circle Members, Corporate Partners, Compassionate Givers and Community Supporters.

We appreciate your philanthropic leadership of our mission—to build relationships that foster philanthropy and support the Harbor Hospice mission.

Jeanna Rauschert Kim Suarez Merica Dobry Patrick Brown Steve Bliss

Legacy Circle Members

Corporate Partners

Compassionate Givers

Mr. and Mrs. Jeffrey Allen Mr. Douglas Bard Ms. Mary Ann Bard Mr. and Mrs. Peter Blacklock Mr. Fred Cooper* Mr. and Mrs. Eric Dobry Ms. Mary Anne Gorman Mr. and Mrs. Tim Grunwald Mr. and Mrs. Robert Kwiecien Mr. and Mrs. Larry Larsen Ms. Nancy and Larry* Medema Mr. and Mrs. Eric Mellema Mr. Roger and Michelle* Morgenstern Mrs. Cari Noble Ms. Laurie Poppen and Mr. John Gorton Mr. Laurin Ramsey* Mr. and Mrs. Steve Rauschert Ms. Leila Reynolds Mr. and Mrs. Michael Seymour Mr. and Mrs. Terry Simon Ms. Kim Suarez and Mr. Ed Polakis Ms. Sue Syverson Mr. and Mrs. Tim Thill Mr. and Mrs. Michael Youngdahl Anonymous – Six Members *deceased

Mike & Kay Olthoff Shape Corporation Howmet Aerospace The Gerber Foundation Newkirk Electric Associates, Inc. Hines Corporation Foster Swift Collins & Smith, PC Shelby State Bank Lakeshore Employee Benefits CareLinc Medical Equipment Jackson-Merkey Contractors Great Lakes Dock & Materials Sand Products/Mart Dock Fund of the Community Foundation for Muskegon County UBS Financial Services, Inc. Core Realty Partners Torresen Marine, Inc. Mercy Health Nichols, a Division of Imperial Dade Real Estate West Fricano’s Muskegon Lake Trophy House ChoiceOne Bank Parmenter Law Meijer Tridonn Construction Company LHR Properties/Tridonn Development Co. Nugent Sand Company Warner Norcross + Judd Pigeon Hill Brewing Company Lamar Advertising The Block Cofessco Fire Protection Blended Furniture Market iHeartMedia Muskegon Yacht Club Alpine Events Wasserman’s Flowers & Gifts

Arlene DeKam Amanda Olson Amber Wallace Ammy Seymour Blaire Adamczak Bobbie Hilleary Bonnie Kay Adamczak-Brown Chad Shelner Cheri Montambo Connie Learman Darlene Collet Dee Kwiecien Eileen Stoffan Heather Brolick Irene Pierson Janice McDonald Jennifer Bailey Jennifer Carter Jennifer Chupailo Jessica Ogle Julie Johnson Karen Panozzo Kathy Moore Kim Suarez Kristen Woods Kristi Nagengast Linda Siscoe Liz Murphy Marilyn Rottschafer Mary Anne Gorman Merica Dobry Mhairi Blacklock Mishelle Comstock Pam Babbitt Pamela Wingard Peggy Jacobs Roger Morgenstern Shannon Enders Shari Simon Susan Crain Susan Houseman Thomas A. Serio Will Meier

To provide expert care with compassion, comfort, and support for people facing serious illness or nearing the end of life.

For referrals, community education, or ways to support please visit HarborHospiceMI.org or email: info@HarborHospiceMI.org Harbor Hospice Administrative Office 1050 W. Western Avenue Suite 400 Muskegon, MI 49441 Leila and Cyrus Poppen Residence 2065 E. Mt. Garfiled Rd. Muskegon, MI 49444

Connect with us

It takes a deep commitment to change and an even deeper commitment to grow.

– Ralph Ellison, writer

Proud members of

Living OUR Mission 2021 Annual Report

To provide expert care with compassion, comfort, and support for people facing serious illness or nearing the end of life.

For referrals, community education, or ways to support please visit HarborHospiceMI.org or email: info@HarborHospiceMI.org Harbor Hospice Administrative Office 1050 W. Western Avenue Suite 400 Muskegon, MI 49441 Leila and Cyrus Poppen Residence 2065 E. Mt. Garfiled Rd. Muskegon, MI 49444

Connect with us

It takes a deep commitment to change and an even deeper commitment to grow.

– Ralph Ellison, writer

Proud members of

Living OUR Mission 2021 Annual Report