Common Problems

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. Use the following table with the verified symptom to determine which page to go to.

4. If the Issue is still not resolved, see “Online Support Information” on page 169.

Symptoms (Verified) Go To

Power On Issue Page 124 No Display Issue Page 125 LCD Failure Page 127 Internal Keyboard Failure Page 127 Touchpad Failure Page 128 Internal Speaker Failure Page 128 Internal Microphone Failure Page 130 ODD Failure Page 132 Rightside USB Failure Page 135 Modem Failure Page 135 WLAN Failure Page 136 Acer EasyLaunch Button Failure Page 136 Acer MediaTouch Failure Page 137 Fingerprint Reader Failure Page 137 Thermal Unit Failure Page 138 HDTV Switch Failure Page 138 Other Functions Failure Page 139 Intermittent Failures Page 140 Undermined Failures Page 140