Resolving a Service Problem

RESOLVING A SERVICE PROBLEM

Your satisfaction and faith in the product are of major importance to your dealer and to Crusader Marine Engines. Any problems with service, warranty or operation of your Crusader powered boat will be resolved by your dealer. He should be your primary source of information on your boat. Should there be a misunderstanding, or if your problem has not been resolved to your satisfaction, please follow these steps:

Step One - Discuss Your Problem With One Of The Dealership Management Personnel

Misunderstanding or complaints can be resolved quickly by the dealer. Discuss your problem with the dealership’s service manager. If you are still unable to obtain satisfaction, contact the dealership’s owner.

Step Two - If Your Complaint Has Not Been Resolved To Your Satisfaction, Contact The Crusader Captain’s Club™ Concierge

When contacting the Club Concierge:

• Call the confi dential toll free number you received with your Captain’s Club™ membership between 8:00 a.m. and 5:00 p.m. EST, Monday through Friday.

• Have your Captain’s Club™ membership card available, so you can provide the Club Concierge with your PIN.

• Details of your problem or complaint

Your Crusader engine warranty and Captain’s Club™ membership are activated when your dealer sends in the warranty registration cards for your engine(s). You will receive your Crusader Captain’s Club™ membership package after Crusader receives the warranty registration card(s). If you have not received your Club membership, follow up with your dealer to ensure that your engine(s) warranty registration has been fi led.