Internal use only Hertfordshire Students’ Union National Student Survey 2016 School of Computer Science The School of Computer Science has seen an increase in all areas except Personal Development, which dropped 2%. Teaching and Learning increased 6% in 2016 after a 2% decrease in 2015. Assessment and Feedback increased 5% after a decline of 5% in 2015, but still remains 5% below the sector mean. Overall satisfaction increased by 2% to 85% and satisfaction with the Students’ Union increased by 7% to 82%. Of particular concern in the School of Computer Science is Academic Support, which has remained at 75% since 2014, after experiencing a 4% drop. This leaves Academic Support with an agree rate of 82%, which is 7% below the sector mean. Other areas below the sector mean are Organisation and Management and Personal Development, as well as overall satisfaction. Teaching
Assessment
Support
Organisation
Resources
Development
Overall
SU
School of Computer Science
87% (6%)
68% (5%)
75% (0%)
78% (2%)
88% (4%)
79% (-2%)
85% (2%)
82% (7%)
UH
85% (-1%)
70% (1%)
80% (-1%)
73% (1%)
88% (-2%)
83% (-2%)
82% (-2%)
74% (0%)
Sector (all HEIs)
87% (0%)
73% (0%)
82% (0%)
79% (0%)
87% (0%)
83% (0%)
86% (0%)
69% (-1%)
Positive and Negative Themes (Open Comments)
At or above the sector mean Within 5% of the sector mean Over 5% below the sector mean
One large issue that emerged from open-text comments was a change in course structure, as it has removed a number of optional modules for students. Meanwhile, the modules that remain are seen as outdated. Other issues included unclear assignment guidelines and a delay in receiving feedback and guidance on assignments.
More positive comments concerned lecturers that were supportive and enthusiastic, as well as the opportunity for students to partake in placements. Placements in particular were praised for supporting students before, during and after their placements.