HOME ADDRESS: Heron Villa 324 Summer Place Loop High Grove Clermont Florida 34714 USA VILLA TELEPHONE NUMBER: 352 988 5351 Direct dialled calls are free to anywhere in the USA and Canada, but NOT to Premi um numbers UK CALLS are fre e calls but NOT to mobiles or Premium numbers Dial 011 44, drop the first zero and then the number e.g 01603 864064 becomes 011 44 1603 864064 An answer machine is provided for when you are not in the villa. GATE CODE 7529 DOOR CODE: As email Please enter code into keypad on the door handle. You will hear the deadbolt open. When leaving the villa push the lock symbol in the centre of the keypad. You will hear the deadbolt close. ** Please lock the front door from the inside when you are in the house or people could come in whilst you are in the pool or relaxing on the deck. Please note there is a key box with a k eypad on the left of the door. This contains emergency keys for our management company
VILLA OWNERS DETAILS: George and Pamela Powell 11 Broom Close Taverham Norwich NR8 6FS England From the USA 01144 1603 864064 Email: heronvilla@me.com Website: http://www.heronvillaorlando.com LOCAL MANAGEMENT (for any problems or information regarding the villa): Highgrove Property Management Daren & Julie Hey 304 Summer Place Loop Clermont Florida 34714 U.S.A Tel ( Office ): (001) 352 - 241 - 4134 Tel ( Mobile ) (001 ) 352 - 391 - 8347 SAFE: Found In Right hand Master Suite in the Closet. See instructions of how to set your own code. If instructions are missing call Local m anagement, Their details are below. **Please leave the safe open upon your depar ture BIKE CO DE 0146 SAT NAV INFORMATION: 324 Summer Place Loop, Clermont, 34714 If your sat nav does not have the above in the software enter: Cagans Crossings or Crossings Blvd, 34714 which is 300 yards away, opposite Wal-Mart. WiFI & COMPUTER INFORMATION: Desk Top computer for the use by guests Log on as : Guest Password: 324 SPL ( if aske d for ) There is also Wi-Fi (Heron) in the villa Wi Fi code is 3529885351
IN HOUSE MANAGEMENT GU EST MANUAL Please take the time to read it carefully, and it should help to make your stay in this villa trouble free. Thank you for your co-operation. SECURITY NOTICE
We have made this home as secure as possible and there is a house safe provided for your use. We recommend that you use this safe to store any money and items of value. If you choose not to do so, please keep them in your possession at all times and do not leave them in the house while you are out. **Please make sure that all doors and windows are securely locked each time you leave the home PLEASE check the doors out to the pool from the Master en-suite bathroom, patio doors and Master suite. To lock the front door, simply press the lock symbol in the centre of the keypad. To unlock the door enter the code that you have been given. If you make a mistake, press the lock symbol before entering the code again. The management company, booking agents, or the owner of this property cannot be held responsible for any items that are reported lost or stolen during your stay. Thank you for your co-operation.
GUEST IN FO RMA TI ON
CHECK IN / CHECK OUT Ch eck i n time is 4 pm an d check o ut t ime is 10 am. GARBAGE Coll ections are m ade from early in th e mornin g un til l ate at ni gh t. Ple ase m ake sur e th at y o ur gar bage i s put o ut i n go o d tim e , re ady fo r co ll e c ti on. COLLECTION DAYS AT HIGH GRO VE ARE WEDNES DAY AND SATURDAY Please le ave the bins in front of the garage, not the end of the drive as a company takes them out to the curb side for collection and returns them in the evening Please use the w aste di sposal unit in the sink to get rid of food waste. Ple ase place all other gar bage in sealed trash bags and ensure that they are stored in the bins provided. Ple ase do no t le ave th e bins o pen to the ele men ts, an d if possi bl e, avoi d pl ac in g ex tr a pl astic bags alongsi de th e bin s as thi s w il l attr ac t th e loc al w il dli fe. Th ey wi ll tear th e bags apar t an d le av e the de br i s sc atter e d ac ro ss th e road. Ple ase use the w aste disposal unit in the sink to ge t ri d of food w aste.
AIR CONDITIONING In the winter months, the covers will be removed from the t h e r m o s t a t s i n th o se h o use s w i th a n au to m a ti c c o n tr o l sy st e m . I f y o u n e e d to r ai se o r l o w e r th e te m p e r a tur e p l e ase do so c ar e f ul l y . T h e di al s sh o ul d be se t to au to m a ti c an d co ol o r h e at, an d the n th e sl i de sw i tc h se t to th e de sir e d te m pe ratur e . Do n o t s e t th e t e m pe r at u r e l o w e r th an 7 4 d e gr e e s o r th e un i t w i l l fr e e z e . A n i d e a l t e m p e r a t u r e i s b e t w e e n 7 6 - 8 0 d e g r e e s , w h i c h i s c o m f o r t a b l e f o r e v e r y o n e . A se r v i c e c h ar g e w i l l b e m a d e fo r an y r e p ai r s to th e un i t d u e to misuse. A i r c o n d i ti o n i n g u n i t s w i l l o n l y w o r k p r o p e r l y w h e n a l l do o r s an d w i n do w s remain closed. WASTE DISPOSAL UNIT Th i s i s bui l t in to th e sin k an d o pe r ates v i a a swi tch beh in d the tap on th e br e ak fast bar w al l. Pl e ase use thi s fo r any foo d w aste r ath er th an usin g th e bi ns. Thi s h el ps to ke ep tho se bugs aw ay fro m h avin g a fe ast! The r e i s a ‘tri p’ button at the base o f th e uni t un der th e sin k uni t i f th e un i t sto ps w or kin g. PLEA S E N OT E - Do no t o per ate thi s un i t w itho ut a ste ady flo w o f CO LD w ater o r i t w i l l be d am a ge d. T h e un i t sh o u l d b e t ur n e d o f f pr i o r to s to p pi n g th e f l o w o f w a te r . I f th e un i t s to p s w o r k i n g d o n o t p u sh an y th i n g do w n i n to th e o p e n i n g, e spe c i al l y n o t y o ur fi n g e r s! Pl e a s e n o te th a t th i s un i t sh o u l d o n l y be us e d fo r th e d i s po sa l o f o r g an i c materi als such as v egetabl e peelin gs, e ggshells or leftover meal s. No metal or bones shoul d be put into these waste disposal uni ts.
C O O K ER / S T O V E All the con trol s ar e cle ar ly m ark ed an d e asy to use. To
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te m pe r at ur e by pressing the arrow signs up or down. Then pr ess COOK TIME and sel ect the a m o u n t o f m i n u t e s r e q u i r e d . P r e s s S T A R T a n d t h e c o o k i n g p e r i o d w i l l c o m m e n c e . T h e r e i s a br o i l e r / gr i l l bui l t i n to th e o v e n . R e m e m be r to l e av e th e o v e n doo r sli gh tly o pen w hen usin g the gri ll . Pl e ase no te th at som e c oo k er s h av e a l e v e r, loc ate d at th e fr on t o f th e o v en , wh ic h i s par t o f th e c l e anin g m ec h an i sm. Wh en th i s i s i n o pe r ati on, o r i s in th e pr o c e ss o f c o o l i n g do w n , th e h an dl e w i l l n o t r e l e ase un ti l th e ti m e d c y c l e i s c om pl e te . T hi s sho ul d th en sli de ac ro ss w ith e ase. Sho ul d y o u ex peri enc e any pr o bl e m s w i th th e o pe r ati o n o f th i s l e v e r , pl e a se c o n tac t th e o ffi c e . FIRE EXTINGUISHER Please locate the Fir e Extingui sher in your home as soon as possi ble in case of an e m e r g e n c y . T h i s w i l l be l o c a te d e i th e r i n th e k i tc h e n , g ar a ge o r l a un dr y r o o m. Pl e ase con tac t th e o ffi ce on 3 52 3 94 2 9 85 i f th i s i te m c anno t be fo un d. In the even t of a m ajor fir e CA LL 91 1 i mme di ate ly an d ask for th e Fir e S erv ice. Pl e a se t ak e ti m e to r e a d th e l e afl e t, w h i c h w e h av e i n c l ude d i n th i s m an ual o n Ex i t Dr i l l s, i n th e e v en t o f a se ri o us fi r e i n th e ho m e. WATER The water in Florida is safe to drink. If you prefer to use bottled w a t e r , t h i s can be purch ase d at th e l ocal supe rm ark e t. Wate r i s v e r y e x pe n si v e . Pl e ase do n o t l e av e taps an d sh o w e r s r un n i n g fo r longer than necessary.
ELECTRICITY Vo ltage in th e USA is 110 vo lts. If y o u are usin g equipmen t b r o u g h t f r o m ano th er co untry pl e ase be sur e to use th e cor re ct se ttin gs an d an adaptor. C e r t a i n e l e c t r i c a l s o c k e t s m a y b e d i r e c t l y w i r e d i n t o t h e l i g h t s w i t c h e s . F o r e x am pl e a be dsi de l am p m ay be pl ugge d i n to a so ck e t, but i t w il l o nly tur n o n by o per atin g a swi tch on th e w all. TELEPHONE A ll c all s are fre e exce pt to UK mo bi le or pr emi um n um be rs. A l l loc al c all s r e qui r e o nl y th e l ast 7 di gi ts o f th e phon e n um ber . For longer distance calls within the USA, please di al 1 + are a code +phone numbe r. CABLE TELEVISION A l l te l e v i si o n s ar e c abl e r e ady . O n th e c o n tr o l pr e ss th e T V b ut to n an d se l e c t c h an n e l 3 . T h e n yo u c an se l e c t CB L an d u se th e c o n tro l l e r to c on tr o l th e T V VERTICAL BLINDS Window and patio blinds are very fragile. When operating vertical or horizontal blinds, please be sure to pull the cord that moves the blinds to the open position first. If this is not done the blinds will not pull correctly, and they wil l twist and break.
SECURITY For your own safety and security, please remember to lock all the doors and windows every time you le ave the prope rty, and be fore going to be d at ni ght. Fam i l i ar i z e yo ur se l f wi th th e lo ck s i n th e pr o pe r ty, i nc l udi n g tho se o n th e patio door s. Th i s ho use i s fi tte d w i th a
k ey l ess loc k sy stem . Pl e ase m ak e certain th at you alw ays press the padlock sym bol in the mi ddl e of the keypad on the front door when you leave the house. This operates the mechanism and locks the door. ** Please lock the front door from the inside when you are in the house or people could come in whilst you are in the pool or relaxing on the deck.
NEVER allow strangers, even if they claim to be contractors, into the property unless prior arr angem ents h ave been made. If in any doubt, ple ase c all De lla Riccar di of Florida 5 Star Man agement on 407 396 6511 or toll fr ee on 1 866 355 7827 fo r veri fication.
IMPORTANT NOTICE ABOUT PARKING Ple ase no te th at in most coun ti es yo u must no t par k c ar s on the ro ad o vern igh t. Cars m ust be park ed in th e driv ew ay from dusk un til dawn. In day li gh t ho ur s th ey m ust no t be par k e d facin g th e onco min g tr affic. Th e Sh e r i ff w il l i ssue a ti c k e t fo r e i th e r o f th e abov e m i sde me an o ur s. PLEA S E DO NOT PARK ON THE GRASS OUTSIDE THE HOMES AS IRRIGATION SPRINKLER HEADS GET BROKEN BUG CONTROL O n e o f th e ar e as o f co nc e r n wh e n c o m in g to Fl o r i da i s th e n asty l i ttl e c r e e py c r a w l i e s w h o r e si d e h e r e . E ac h h o m e i s s pr a y e d r e g u l a r l y to c o m b a t th e pr o bl em but l oo se tr ash le ft in the h o m e i s th e m ai n r e ason wh y th e se bugs ap p e ar . If y o u di spo se o f al l tr ash pr o pe r l y , th e pe s ts w i l l n o t be a tt r ac te d. P l e a s e e n s u r e t h a t y o u r y o un g c h i l dr e n k n o w a b o u t F i r e A n t s . Y e s , t h e y d o b i t e . I f y o u a r e u n f o r t u n a t e e n o u g h to g e t b i t t e n , t h e a r e a w i l l i tc h an d s w e l l u p l e a v i n g a b l i s t e r . D o n o t
p u n c t u r e t h i s , a p p l y a n a n t i - i t c h o i n t m e n t c ar e ful l y , an d i t w il l c l e ar up i n a c o upl e o f day s. Ju st w a tc h y o ur s te p an d r e m e m be r i t i s n o t a go o d i de a to w al k o n th e gr ass bar e foo te d. STAINS. MARKS AND SPILLAGES In o r de r th at all o f o ur guests c an enjoy th e hi gh stan dar d o f o ur ho m es, m ay we suggest that you use saucers and trays to carry food and drinks and clean up any acci den tal spi ll age s imm e di ately, espec ially on c ar pe ts? In the even t th at a spill age c annot be e asily r emov e d, pl e ase plac e a clean damp cloth over the stain and c all the office as soon as possible. Please do not use stron g che micals to tr eat th e stain, as thi s can som etime s subse quen tly m ak e i t im po ssi bl e to r e mov e. Ple ase no te th at th e chlo rine in th e pool can ser io usly dam age and mar k th e c ar pe ts o r furn i tur e. So pl e ase , en sur e th at y o u dry yo ur se l f afte r swi m min g and befo re e nter ing the li vin g are a. Ple ase try to avoi d sittin g on the sofas or c h ai r s i n we t c lo th in g, or wh i l e w r appe d i n w e t tow e l s. M any th an k s fo r yo ur co -o pe r ation.
IF SOMETHING BREAKS We appr eci ate th at acci den ts do h appe n, no m atte r how c are ful yo u tr y to be. If any th in g gets brok en durin g yo ur stay, i t wo ul d be m uch appr ec i ate d i f yo u c o ul d r e pl ac e i t ( Wal M ar t) . If y o u c an n o t fi n d th e sam e i te m , pl e a se c al l th e o f fi c e an d w e w i l l ar r an ge fo r a r e pl ac e m en t.
A N D FIN A LLY .. WHEN YOU NEED US If yo u have any que stions call our loc al m anager s Dar en an d Juli e Hey. 1 352 241 4134
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imme diately. Th ank yo u fo r tak in g the tim e to r e ad thi s m an ual . We ho pe yo u h ave fo un d th e i n fo r m ati o n c o n tai n ed i n i t h e l pf ul , an d i t w i l l m ak e y o ur st ay i n th i s h o m e even mo re enjoyable, i f you hav e any suggestions on how we migh t im prove it, ple ase le t us know. Your comments are alw ays appr eciated. Have a great v acation here in Orlando, and we hope to see you again soon. George and Pamela Powell And our local managers, Daren and Julie Hey
IMPORTANT TELEPHONE NUMBERS
Heart of Florida Hospital, Haines City
863 422 4971
1615 U.S. Hwy 27 N
Em er gency/ Gener al
Info. 24 Hr. Pharmacy Walgreens
1 321 677 0487
Lake County Police Dept.
352 343 2101
After Hours Paediatrics
1 407 850 3497
Open every day- urgent care facility for infants, children and young adults to 21 yrs. Main Street Physicians
1 407 370 4881
On call 24 hrs -7days a week. Free transportation, dental referrals, and prescriptions can be filled on site.
In the event of a roadside emergency Florida Highway Patrol blue call boxes are along all major highways. If you have a cell phone, dial ‘FHP’. B U T DO N 'T ' FO R GET YOUR EMERGENCY HOTLINE IN THE USA IS - 911
CHANGING YOUR MONEY Bank ing ho ur s MONDAY - THURSDAY
09.00 - 4.30
FRIDAY
0900 - 6.00
SATURDAY (Drive thru') 0900 - 12.00 SUNDAY AND BANK HOLIDAYS - CLOSED Ple ase no te th at thi s is a guidelin e only There i s a bank an d AT M o utside th e High Grov e en tr ance gates an d a S unTr ust bank wi thin Wal mart.
Travell er’s Cheques Most super m ark ets and shops wil l acc ept trave lle r’s che que s in U S Dollar denominations. They are treate d as cash, and any change wilt be given in US dollars. If y o u h av e tr av el l e r ’s ch e que s i n any o th er c ur r enc y o th e r th an U S do ll ars, yo u ar e advi se d to e xch an ge th e se at a bank . A fe e is li ke ly to be a dde d by th e b an k fo r th i s se r v i c e . WHEN MAKING A TRANSACTION WITH A TRAVELER'S CHEQUE, A PHOTO ID MAY BE REQUIRED.