TRANSITIONS E XPERIENCE , INFORMATION, CONSULTANTS YOU CAN TRUST
NOVEMBER 2022
Wrap-up 2022 to Benefit the Year Ahead! As we come to the final pages of the 2022 calendar and get busy with the holidays, gatherings, and vacations, it may be tempting to take your foot off the gas and coast into the new year. We’ve all been there, but the tone you set throughout November and December can be the determinant of your success in January, February, and further into 2023.
simple plan is to develop a letter to send to all insured patients with a reminder that benefits do expire and now is an excellent time to take advantage of something they are already paying for. To take things a step further, review reports or charts for presented but not accepted or even actual delayed treatment and send a more specific letter to those patients to encourage them to appoint. Facility – Time for Upgrades?
Here are a few areas to focus on as we look to a successful close of this year and exciting start to the next. Patients – Insurance Benefit Letters Is December one of your slower months of the year? If so, you’re not alone, and direct marketing to your patients to remind them of their expiring benefits can provide a huge boost to year-end profits allowing you to meet goals while providing care that may have been previously delayed. The
Have you ever had someone visit your facility not for the practice, but to provide a critical eye to the space, sharing with you their feedback? If you haven’t, perhaps look to schedule someone sooner rather than later. Ask them to visit for, perhaps 30 minutes, and give you frank, honest feedback about everything they see, aesthetically, as a fresh perspective. It’s easy to glance over the peeling wallpaper when you’re there daily but someone with a clean slate can alert you to something a patient may see, or experience, that you were not aware of or had noted but forgotten. Walk the office with them, quietly writing down every comment that they make. This is not a time to be defensive, although it may be easy to feel the need. This is an opportunity to learn and improve.
even all together, to have an open conversation about what could be improved aesthetically, mechanically, and technologically in the practice. No wrong feedback here, just listen to what everyone contributes and understand their “what” and “why”. Having these meetings allows you to digest and potentially schedule overdue maintenance, production-enhancing upgrades or aesthetic updates during endof-year downtime. This will allow for less day-to-day production disruption and get everyone excited for the year to come. Continued on next page
IN THIS ISSUE Wrap-up 2022 to Benefit the Year Ahead! ............................1–2 What Our Clients Are Saying.......................3 Congratulations! Sold Practice Announcements.............4–5
Similarly, spend time, perhaps in departmental staff meetings or HENR Y S CHEINDP T.C OM ● 866 -805-2 80 7
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