PRACTICE SOLUTIONS
DENTAL PRACTICE MANAGEMENT TRENDS & PERFORMANCE NEW STATE OF DENTISTRY REPORT
As we all know, the dental industry faced new and unprecedented challenges in 2020 and 2021 - from strict government regulations and changing social norms to an economic recession and more. Practices have had to adjust to new ways of working and have seen significant changes to revenue and patient flow over the past 18 months. To understand the continued impact of COVID-19 restrictions on dentistry, Henry Schein One surveyed almost 300 dental practices across Australia and New Zealand in August 2021.
The main challenge areas for practices, aside from revenue, were patient recall rates and fail-toattends. 43% of practices saw a decrease in patient recall rates and over one third of practices saw an increase in FTAs in the past 12 months. Future outlook Dental practices across Australia and New Zealand are increasingly positive about the future. 59% of practices are either expecting growth or revenue to remain flat in 2022 (compared to 45% previous year). Practices have started recovering in terms of new patients and treatment acceptance rates, and the spread of this increase is fairly even across the region.
The COVID-19 impact Practices are starting to recover, but some regions have been more affected than others. Not surprisingly, 4 out of 5 of practices that responded they ‘had recovered but are now impacted again’ were based in Victoria and New South Wales. Survey results also showed that Henry Schein One practices have recovered more strongly, with 74% of the practices saying they have ‘fully recovered’ also using a Henry Schein One practice management solution. We are seeing an encouraging trend with revenue is slowly improving across Australia and New Zealand. 1 in 4 practices experienced an increase in revenue over the past 12 months, compared to 11% in previous year’s survey.
Most practices (93%) are planning for the future by investing in improvements for their practice, including new equipment, adopting new technology and investing in coaching/external help. To download the full report simply visit: https://henryscheinone.com.au/reports/state-ofdentistry-report-2021-2022/ or contact our team today via bestpractice@henryscheinone.com.au. Source The State of Dentistry Report 2021-2022 Australia and New Zealand – Insights, Analysis and Outlook, Henry Schein One (2021).
h en r y sc h e i n .c o m .a u
6 7
