the prima facie that directly connects the customers with the live agents over the call.
● Live Chat Support: Another way to contact directly to the live agent at Korean Airlines, is to have a live conversation over chat with them. This helps the customers to get support from the virtual expert. This option is useful for the customers who find difficulty in speaking, they can directly connect with the experts without any hesitation.
Customers can access the Korean Air customer support phone number by-
● Visiting the official website www.koreanair.com
● Click on the contact us option.
● The number will be directly shown on the screen.
● Dial the number 1-800-438-5000.
● Will get in touch with the Korean Air representative and can talk accordingly
How to Chat With Korean Air Customer Service?
Ans. Any customer wishing to chat with the virtual expert to get support can primarily visit the official website of Korean Airlines which is www.koreanair.com and can find the chat box over there.
In addition to this, Korean Airlines have recently launched a chat box service on their application named Korean Air App.
Any customer can avail of this chat box service by clicking on the floating icon on the bottom right corner of the Korean Air Mobile App.
Summary of alternatives available to chat with the live agent-
Alternative Available
How to use it?
Korean Air Official Website Visit www.koreanair.com and click on the chat box given there.
Korean Air Mobile App Click on the floating icon in the bottom right corner of the mobile app screen.
Facebook Messenger Type ‘KOREANAIR’ in the search field and start chatting.
How Do I Contact Korean Air By E-mail?
Korean Air provides their customer support email id which is customersvc@koreanair.com. Any customer wishing to ask any query or wanting to submit any kind of feedback can mail the same on the e-mail id provided.
Any customer can find the email on the official website of the Korean Air i.e., www.koreanair.com. They just need to –
● visit the website.
● scroll the page till the end
● then tap the contact us option
● click on the email services option
● type your requisites.
● will be reverted within 24 working hours after the submission of the mail.
Does Korean Air Provide 24-Hour Customer Service?
Generally, the Korean Air Customer Service department works 24/7. However, it varies for different countries-
● It is available 24 hours a day and 7 days a week in US and Canada.
● For China, the service department is open from 8 in the morning till 7 in the evening.
● The Japanese customers can access customer support from 9 in the morning till 7 in the evening.
How to Contact Korean Air Customer Service?
The following are the different ways to get in touch with the Korean Air customer service department:-
● Telephone Support: Customers can make a call on the Korean Air 24-hour customer service contact number which is (800) 438-5000/ +1 (307) 300-2001(OTA)/1-802-200-9500(USA).
● Live Chat Support: Get support from the virtual expert directly without any hesitation.
● E-mail Support: customersvc@koreanair.com is the official e-mail id of the customer support department. Customers here can register any type of query and can give their wishful feedback.
● Social Media: Today’s era is the era of social media. Social media has a great influence on the audience. Korean Air has used social media as a tool to get in touch with its customers. Customers can make use of Instagram, Facebook, Messenger, or Twitter to get in touch with the virtual experts.
What is Korean Air Seat Selection Policy?
Korean Air allows its customers to make seat selections in advance. Customers can select their seats at most 24 hours before taking off the flight.
In case of unplanned and unorganized flights, selection in advance facilities may not be there in case of economy and first-class tickets, however, it may be there in case of the prestige class.
How to Go for Selections?
Customers can either make use of the mobile app named Korean Air App or
Can reserve by taking the help of Korean Air Service centers, branch offices or,
Customers can select their seats with taking help of their respective booking agents.
Time for Which Advance Selections are Available?
● 361 Days to 48 hours before the flight departs.
● 24 hours in the special case of Prestige class or first-class tickets.