An Overview
● Housekeeping is one of the most important departments in the hotel industry. Housekeepers are responsible for keeping guest rooms clean and tidy, as well as public areas such as lobbies, restaurants, and meeting rooms. They also play a role in maintaining the hotel's image and reputation.
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Importance of Housekeeping to Hotel Industry
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1. Guest satisfaction
Cleanliness is one of the most important factors in determining guest satisfaction. A study by STR found that 63% of guests said that cleanliness was the most important factor in their decision to stay at a hotel. Housekeeping staff play a vital role in ensuring that guest rooms are clean and well-maintained.
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2. Health and safety
Housekeeping staff are responsible for cleaning and disinfecting all areas of the hotel, including guest rooms, public areas, and back-of-house areas. This helps to prevent the spread of germs and bacteria, which can lead to health problems for guests and staff.
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3. Brand image
A clean and well-maintained hotel makes a positive first impression on guests. It shows that the hotel is well-run and cares about the comfort and safety of its guests. This can help to attract new guests and encourage repeat business.
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4. Increased revenue
A study by Cornell University found that a 1% increase in cleanliness can lead to a 3% increase in revenue. This is because guests are more likely to stay at a hotel that is clean and well-maintained. They are also more likely to recommend the hotel to their friends and family.
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● Website: https://thehelpfulhomehoney.com
● Phone Number: +1 3605995599
● Email: meechy707@gmail.com
● Address: 282 Sprague Valley Dr Maple Falls, WA 98266 USA
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