Impact Report 2023
"HELP has been a true lifeline for me as a domestic helper. They educated me on my rights, supported my mental health journey, and fought tirelessly to secure a fair settlement. This motivated me to become a community leader to spread the word to the rest of migrant domestic workers that there is an organisation out there ready to help and empower you. ”
Evangeline S Llagas, migrant domestic worker
“The HELP team was extremely experienced and helpful to me and to my helper. They offered valuable information to enable my helper to take the necessary steps while navigating her issues”
Alana, employer
About HELP
Ourvisionisanequalworldwhereallmigrant workershavethe opportunitytosucceed.
Ourmissionistoempowermigrantdomesticworkersin HongKongtoaccesstheirrightsthrougheducation,advice, communityandemployerengagement.
For more than 35 years, HELP has been dedicated to supporting migrant domestic workers and their employers in Hong Kong.
As an award-winning charity, we are deeply committed to the wellbeing of our community, driven by the evolving needs of domestic workers at every stage of their journey.
We provide comprehensive support to domestic workers
throughout their journey in Hong Kong from ‘recruitment to return.’
We empower workers to access their rights, cultivate positive relationships with employers, and forge fulfilling futures.
We aim to drive sustainable change by engaging both workers and employers.
In caring for Hong Kong's caregivers, we care for Hong Kong's future.
Whatmakesusunique
With over 35 years of frontline experience, we adopt a holistic approach to drive long-term change for migrant domestic workers. Our comprehensive service model sets us apart, focusing on prevention, response, and building resilience.
EVENTING CRISIS RESPONDING TO N
Education and Training
Educationforworkersonrights andresponsibilitiesinemployment, finance,immigration,and healthcare,toproactively prevent problems or disputes
Employer Engagement
Guidanceonbuilding positive employment relationships and stable work environmentsto promotethewell-beingofboththe domesticworkersandemployers
Emergency Assistance
Urgentsupportaimedat providingstability and safety forworkersincrisis and preventing further vulnerability
Legal & Social Welfare Support
Community Engagement
Trainingforcommunityleaders toprovide peer-to-peer support forworkersincrisis anddrive grassroots efforts forpositivechange
Guidingworkerstoaddress challenges like unsafe conditions, discrimination, and exploitationtoprotecttheir rightsandwell-being
Mental Wellbeing Support
Accesstomentalhealthservices formigrantdomesticworkers, especiallyabusesurvivors,to effectively overcome challenges, build resilience, and improve well-being
BUILDINGCOMMUNITYRESILIENCE
E E D S
Executive director’s message
Dear friends,
As I reflect on the past year, I am filled with a deep sense of gratitude and admiration for your unwavering commitment to empowering migrant domestic workers in Hong Kong.
Your support inspires us to continue working for this passionate and dedicated community.
The past year had its share of challenges and triumphs for migrant domestic workers.
Many continue to face overwhelming obstacles such as job instability, unsafe working conditions, and barriers to basic rights and social services.
But through your generosity, advocacy, and solidarity, we were able to provide a lifeline of support and empower these resilient individuals
There is Catalina, who found the courage to share her mental health struggles after discovering our mental wellness programs.
With your continued support, we will further strengthen our programs, forge new partnerships, and tirelessly champion the dignity and well-being of this integral yet undervalued community in Hong Kong.
Together, we can create a more inclusive Hong Kong, where everyone, regardless of their background, has the opportunity to thrive.
Manisha Wijesinghe
Manisha Wijesinghe
Boardchair’s message
Dear HELP Community,
When I first joined HELP in 2017, the organisation was at a turning point
We were looking to become an independent charity, to chart our own course and expand our impact.
I was honoured to be part of the team that helped establish HELP as the vibrant non-profit it is today
Shortly after moving to Hong Kong, I was introduced to the wonderful community of migrant domestic workers who were helping so many families.
But I was surprised to learn that many were struggling to make ends meet and facing unfair treatment.
It was then that I knew I wanted to use my voice and position to
support and empower this community - and that's what led me to volunteer with HELP.
Looking back on our journey, I am incredibly proud of how far we've come We've remained steadfast in carrying on our founder's legacy while evolving our approach to better serve the communities we work with.
Our new ambitious, innovative vision is focused on expanding our reach, deepening our impact, and creating positive, sustainable change
I'm excited to see where this next chapter takes us. Thank you all for being part of this journey, and I look forward to the important work ahead.
Jayne Booth
Jayne Booth
10,000+
Domestic workers, employers and youth engaged through HELP’s programmes.
1,521
Recipients of emergency aid to prevent further exploitation.
97.2%
Workshop participants who improved their understanding of rights and responsibilities.
82.6%
Counselling recipients who learned how to better manage their mental health.
HK$1.4M
Unpaid wages recovered on behalf of exploited workers.
Each community leader HELP trains can provide emergency support to 9 domestic workers. Our impact
1 for 9
Our HongKong legacy
In 1989, James Collins realised that migrant domestic workers had no one to turn to during times of crisis Marshalling a group of lawyers to the cause, he started to offer free advice to these vulnerable workers on their rights at St John's Cathedral.
Over the past 35 years, HELP has evolved into a holistic, sustainable organisation deeply committed to the wellbeing of its community
Early 1990s
HelpersforDomestic Helpers(HDH)is establishedas anoutreach programmeat St.John’sCathedral
1989
JamesCollinsstarts aSundayclinic providingadviceto domesticworkers
2015
JamesCollins retiresandreturns toWales
2017
HDHrebrandsas HELP forDomestic Workers
2019
Reached100,000 migrantdomestic workers
2021
HELPLimited establishedasan independentcharity
“The protection of migrant domestic workers is imperative for the realisation of Hong Kong's shared future. The unique needs and challenges of these workers need to be recognised for real change to occur. ” James Collins
Covidspotlight: Seenextpage
2023
Wins ‘TopCharity Award’from CharitableChoice
2022
Providedemergency sheltersupportandaid duringCovid-19 fifthwave
2024
Marks35yearsof empoweringmigrant domesticworkers
Rapid action
Spotlight:
COVID-19 response
COVID-19's fifth wave in 2022 posed a significant challenge for migrant domestic workers. As infection rates surged, many COVID-positive workers were abruptly fired and left to fend for themselves.
Despite the challenges of 2022 being the first year of HELP's operations as an independent charity, with limited resources at our disposal, we quickly responded by establishing a comprehensive support network to assist these vulnerable individuals.
February 16
5 Covid-positive workers seek urgent shelter as temperature drops to 9 degrees
Emergency shelter set up for them with support from partners like Pathfinders.
Second shelter set up before midnight to house 11 more homeless domestic workers
February 17
Crowdfunding campaign launched to fund emergency efforts
Media campaign started to raise awareness about problems faced by Covidpositive domestic workers
HELP partners with MercyHK to raise emergency shelter capacity of 73 beds
February - May
Emergency shelter capacity increased to 156 beds
In total, 800+ migrant domestic workers were supported with shelter, healthcare access, food, warm clothing and mental health counselling.
“I
felt abandoned, rejected and lonely going through the worst situation in my life with no food to eat and no medicine even when I was sick. HELP supported me with shelter, food, medical and sanitary supplies”
Anna
HowHELP influences change
Howwehelp
HELP continues to play a crucial role in supporting Hong Kong's 360,000 domestic workers. These essential caregivers make a significant contribution to the city's economy, generating over US$12.5 billion in value.
1
Recruitment
Exploitative agency practices, unfair recruitment fees may lead to debt, deceptive job offers
3
4
However, despite their vital role, they face exploitation and challenges throughout their employment journey. HELP provides crucial support, empowering domestic workers and ensuring they are protected and able to live with dignity.
Pre-employment
2
Poor awareness of rights and responsibilities can hinder the ability to negotiate a fair contract
Employment
Language and cultural barriers may lead to a breakdown of the employment relationship Abuse, breach of contract, poor mental wellbeing, isolation, and limited healthcare are familiar issues.
End of employment
The sudden end of a contract may result in homelessness, difficulties finding a new employer, legal conflict, financial and mental health struggles.
5
The return
Returning to home countries can present challenges due to limited access to regular income and essential services, leading to feelings of isolation and anxiety.
Ourgoals andvalues
HELP’s long-term goals
Migrant domestic workers are empowered to access their rights and achieve their goals.
Migrant domestic workers enjoy positive employment experiences in Hong Kong.
Laws and policies are strengthened to protect migrant domestic workers.
Migrant domestic workers are appreciated as contributing members of the community. OUR
Beneficiaryled
Our approach
With 35 years of frontline experience, we enable change through:
Communityledapproach
Comprehensive support
Servingworkers andemployers
Providingreliable guidance
Working with workers and employers to form programs tailored to their needs.
Providing programmes and services that prevent crises, respond effectively to emergencies, and drive long-term systemic change.
Amplifyingvoices
Addressing the unique needs of both migrant domestic workers and their employers, supporting them as individuals and as a community
Providing migrant domestic workers and employers access to practical information, resources and advice they can trust.
Highlighting the perspectives and experiences of migrant domestic workers and their communities to inform decision-making.
"Thanks to mental health counselling and information about my employment rights, I was able to overcome a stressful time in my life."
Catalina
Ourthree pillars
HELP provides services to migrant domestic workers and their employers to address their unique challenges and empower them to build mutually beneficial employment relationships
Three pillars serve as the foundation for our programs.
Preventing crisis
Our HELPing Hands education programme provides vital information and resources on the rights and responsibilities of domestic workers and employers.
Respondingto needs
Buildingresilient communities
Our HELPLine case counselling programme assists workers in crisis, and provides support to resolve conflicts between workers and employers.
Our MeHeal wellbeing and HELP Circle community leadership programmes promote resilience, self-reliance, and social integration.
Why we help
More than 50% of domestic workers were unaware of their basic rights or where to seek assistance.
71% of employers said they wanted more information about their rights and responsibilities.
HELPingHands
“These educational programmes really empowered me. Before, I had little understanding about my rights. Before I just followed the agency ’ s rules and advice without knowing if I’m being treated fairly or not”
Melinda
We believe that a preventative approach is crucial. Educating both workers and employers about their rights and responsibilities helps them avoid problems before they arise.
The goal of this programme is to empower both parties to maintain healthy, productive employment relationships.
200+
Migrant domestic workers trained per week
99%
Satisfaction rate from workshops
9 out of 10 Attendees would recommend workshops to friends.
HELPing Hands is a unique programme that:
Educates domestic workers and employers about employment contracts, scams and illegal money lenders, and the immigration and criminal justice systems.
Draws on our real-world, frontline work experience.
Provides practical tips and strategies to tackle a range of challenges.
15%ofmigrantdomesticworkersexperiencephysical abuse
88%ofemployersdon’tknowwheretogetassistance whenfacedwithproblems.
HELPLine
“HELP really listened to me and gave me hope and justice for myself. They helped me throughout my labour claim and accompanied me to the conciliation meeting.”
Jess
All employment relationships are unique with their own challenges that require specialised support. HELPLine provides tailored assistance and advice to migrant domestic workers and employers.
With information and guidance, HELPLine enables both parties to make informed choices and navigate challenges productively.
HELPLine provides timely assistance:
Skilled caseworkers provide support for emergency needs, social services, labour concerns, debt, immigration, criminal matters, and more.
Support for domestic workers and employers in conflict resolution and mediation.
Percentage cases settled out of court
Employers supported
We partner with government agencies, consulates, community partners, and other NGOs to extend programme reach.
Why we help
31% of domestic workers said that they were unable to access professional mental health support.
72% indicated that they had experienced symptoms of depression.
MeHeal
“I
felt anxious and out of sorts and my work was affected. I met a wonderful counsellor at HELP who helped me manage my emotions and focus on a better future.”
Daisy
Domestic Workers face challenges that can impact their mental health. Their jobs can be isolating, with long hours, separated from their families and support systems.
Providing workers with access to mental health resources can empower them to better understand and exercise their rights, leading to a more fruitful employment experience.
60+
Participants in oneon-one counselling.
500 Participants in physical wellness classes.
4 out of 5 Participants found new ways to address their issues.
MeHeal offers:
Services to address mental health service gaps including free one-on-one counselling and group therapy sessions.
Yoga and workouts to boost physical well-being.
Resources to boost mental well-being, such as mental health first-aid training.
The opportunity to learn coping, self-care strategies.
Why we help
47% of domestic workers said they relied on their community as a primary source of information.
91% of workers said they had given guidance and support to other domestic workers
HELPCircle
“I was inspired by a HELP Circle leader to become one. Community outreach is unforgettable. At first, people hesitate but then they speak up, share their thoughts and feelings. It’s amazing.”
Rose Ann Praferosa
Domestic workers face barriers in accessing their rights, support, and services. This lack of knowledge and access increases their vulnerability to abuse and exploitation.
The goal of this programme is to empower workers to build a sustainable support network that drives positive change within their communities.
114 Leaders nurtured from the domestic worker community
640 Domestic workers supported by community leaders
73.5%
Leaders remain committed to supporting the community even after a year
HELP Circle is a powerful leadership program that:
Focuses on community-led initiatives that are distinct from traditional ambassador programs.
Educates community leaders about government agencies, NGOs, and community organisations, enabling them to support at-risk individuals.
Ourdonors andpartners
Partner withus
There are many ways to make a meaningful difference in the lives of migrant domestic workers in Hong Kong. For a more holistic conversation, please contact us at info@helpfordomesticworkers.org.
Corporate sponsorship
Makea contribution
Volunteer
Spreadtheword
Corporate donations allow us to continue delivering vital services and initiatives.
Every dollar donated goes directly to service recipients and sustaining our programmes. We maximise the impact of all contributions
Help with casework, outreach or education sessions Our volunteers’ time and skills are highly valuable and impactful resources.
Raise awareness about HELP by leveraging your social networks, community groups, or the media to highlight issues that matter.
Ourdonors
This past year has been a testament to the transformative potential of collaboration to empower Hong Kong’s migrant domestic workers.
Strategic partnerships have enabled us to make significant strides in addressing the pressing issues in our community.
We cannot overlook the generous donations that fund our programmes. Every contribution helps us provide crucial support to migrant domestic workers in need. To learn how you can donate: S C A N
“We work together to create solutions that ignite change with universal values of dignity, respect, and equality. We are proud to stand with HELP to give a voice to those who often go unheard.”
Karen Lam, Partner at Linklaters, which provides pro bono support and sponsorship for HELPLine.
“Our investment will strengthen HELP's core capabilities, enabling them to more effectively deliver vital services to domestic workers in our community.”
John Budge, Chairman of The Hong Kong Club Foundation, sponsor of HELP’s strategic initiatives
Unitedinpurpose
Collaboration
Our volunteers
As a growing organisation, our mission is fueled by the incredible dedication of our volunteers.
Their selfless contributions enable us to make a meaningful impact and create positive change in the community.
HELP is immensely grateful for their unwavering support and proudly acknowledges their invaluable contributions.
We always welcome new volunteers. To learn more, please scan the QR code. S C A N
“It's incredibly rewarding to be involved in a project that equips individuals with the tools to make informed decisions about their lives.”
Melanie Peters, a volunteer trainer with HELPing Hands.
“HELP's clients really appreciate having someone on their side taking their case seriously. I like it when a client is genuinely reassured by the advice we have given.”
Joe Osgerby-Lacey, a solicitor at Clifford Chance, who provides case counselling to domestic workers.
Community partners
Association Concerning Sexual Violence
Against Women
Amber Foundation
AMindset
Branches of Hope
Catholic Center
Chaplaincy to the Filipino Migrants HK
Charitable Choice
Diocesan Pastoral
Centre for Filipinos
Domestic Workers
Corner Hong Kong
Dompet Dhuafa
Enrich HK
Equal Opportunities
Commission
FADWU
Fair Employment
Agency
Harmony House
Helper's Choice
Home of love
Indonesian Consulate Islamic Union
JBMI
Jesus is Lord Justice Without Borders
Mercy HK
Mind HK
Monash University
OFWs in Hong Kong
Pangyao
PathFinders
PCINU
Peduli Kasih
Philippine Consulate Positive Wellbeing HK
Pro Bono Hong Kong
Social Justice for Migrant Workers
Sri Lankan Buddhist and Cultural Center
St Joseph Church
TCK Learning Center
United Union of Domestic Workers
University of Hong Kong
Voice Of Migrants
Financial statement for the year ended March 31, 2023
“In my early years in Hong Kong, I heard that HELP for Domestic Workers is a hand to lean on, an organisation that can give support for helpers pertaining to employment.
I’ve attended workshops and programmes like community leadership and peer-group support, talks about termination of contracts and about our rights, mental health orientations, volunteering and outreach program
Such programs help me gain insights and understanding about who I am as a migrant worker, what my limitations are, and my obligation to others and to my community.”
Collado Isabel Lubas