TRL Systems Total Care

Maximize your technology.

Manage your budgets.

Receive unlimited support.

Continuously train your team.

Use technology to reach your goals.

TRL TOTAL CARE A comprehensive support program designed to maximize and support your healthcare technology systems, so you’re free to focus on your business goals.

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TRL Total Care

Comprehensive Checklist Reports

Unlimited Support Coverage

Recertification and Testing

Unlimited 6 a.m. to 6 p.m. remote, phone, or onsite support with TRL’s tiered support approach.

Semi-annual system recertification and testing.

A comprehensive checklist reporting the status of your equipment with each recertification and testing visit.

System Training & Reorientation

Guaranteed Response Times

Semi-Annual Support Calls

Unlimited system training and reorientation for current and new staff members.

Shipping Equipment shipping costs covered when it needs to be sent in for repairs.

A technician call within 2 hours of your request and onsite visit within 48 hours when needed.

Semi-annual support team calls to check in with your organization.

Priority in Support Request Queue

Software & Firmware Upgrades

Priority placement in TRL’s support queue with a guaranteed response time.

Applicable system updates to operating software, firmware, and chipsets.

TRLSystems.com

TRL Total Care

TRL Total Care is a comprehensive support program designed to maximize and support your healthcare technology systems, so you’re free to focus on your business goals.

TRL Total Care+ Options Licensing Subscription Plans Keep your technology current with new releases, security equipment, and added levels of technical assistance.

Remote Device Monitoring Ensure your technology systems are operational with 24/7 monitoring services.

Spare Equipment Management Make sure spare equipment is available for critical system and business technologies.

24/7 Support Receive guaranteed response time and technical support for your organization 24/7/365.

Enhanced Response Time Meet your organization’s needs and emergency requirements with enhanced response time.

Fire Alarm Testing and Inspection Services have their own special offers.

Call 855-266-6596 for details.

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How it Works

Customer Support

Remote Technical Support

What’s Included

Onsite Support

Standard Warranty

TRL Total Care

Onsite Support Plus Manufacturer

Care+ Options

TRL’s One-Year Workmanship Manufacturer Warranty Unlimited Support Coverage (6 a.m. to 6 p.m.)

Semi-Annual Recertification & Testing Comprehensive Checklist Reports Unlimited System Training & Reorientation Guaranteed Call and Onsite Response Times Software and Firmware Upgrades (as necessary) Priority Support Request Queue Placement Semi-Annual Check-in Call Shipping Licensing Subscription Plan Remote Device Monitoring 24/7 Support Enhanced Response Time Spare Equipment Management

TRLSystems.com

TRL Total Care

Make technology work FOR your organization • Maximize the lifecycle of your technology systems.

• Keep systems current.

• Ensure support coverage.

• Manage current and future technology budgets.

• Train and reorient your staff for efficient system use.

• Create your organization’s technology road map.

• Benefit from 24/7 system monitoring and support.

• Certify and test your systems for optimal performance.

• Maximize employee efficiency.

Get the latest technology now and in the future • Simplify and streamline your technology budgets.

• Explore options for cutting edge technologies.

• Keep your technology current with software and firmware updates.

• Grow, change, and scale with your business.

• Expand your employee and technology resources.

Total Care Subscription Service TRL’s subscription service levels allow you to select the financial and support options that work best to bring your organization the latest technology NOW and in the FUTURE. Our support team streamlines your budget with consistent monthly payments and manages the service you need to support your technology systems.

SOUTHERN CALIFORNIA’S LEADING FIRE LIFE SAFETY AND SECURITY INTEGRATOR At TRL Systems we understand the challenges of keeping everyone and everything at your facility safe and secure, so we’ve evolved to become a low-voltage one-stop shop.

It’s our business to understand your long-term needs and create unique, fully-integrated life safety and security solutions specifically designed and engineered for YOU. We are future-focused and everything we do, from design and installation to service and testing, is meant for the long-haul. healthcare@TRLSystems.com | 855-266-6596 TRLSystems.com