Helapet Newsletter | Issue 3 | Q2 2015

newsletter ISSUE 3 | APRIL 2015

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s we enter the Spring season, Helapet are pleased to keep you informed about our up-to-date news and events with Issue 3 of our quarterly newsletter.

This issue showcases a valuable product in managing temperature sensitive materials, results of our annual client satisfaction survey and updates on our renowned educational Helapet.net Study Days kicking off in April.

We hope our newsletter is valuable to you, so please share your feedback and suggestions to help us improve. If you would like to become a contributor to our newsletter yourself or suggest topics you would like to read about, simply email us at info@helapet.co.uk

*Drumroll*... Survey results are in!

In 2014 we conducted a series of customer satisfaction surveys to acquire feedback on your experiences when using Helapet’s services. This includes your likes, dislikes, and open questions on areas of improvement.

Now is the time to showcase how our valued clients have reflected upon our survey questions: ✓ 100% of people asked rated their overall satisfaction with Helapet as either “Satisfied” or “Very Satisfied” ✓ 97% of customers were satisfied with the handling of their last order. ✓ 93% of people asked rated our Customer Service professionalism, politeness and responsiveness as either “Good” or “Very good“. ✓ Over 90% or respondents said that they would “likely” or “very likely” purchase from Helapet again.

Helapet take great pride in our customer relations, and thanks to your feedback we will continue to give you the best experience we can provide. Additionally we have taken your comments regarding our cold chain products, gloves and delivery options on board and will seek ways in which we can improve these areas.

See Helapet at the Clinical Pharmacy Congress on April 24-25, Excel London

The Helapet team would like to say a huge thank you to those who participated in our surveys. To learn more about our products and services visit Helapet.co.uk today!

3 steps for accurate temperature monitoring TimeStrip® PLUS is a cost effective, single-use temperature breach indicator that helps you to monitor temperature sensitive materials during transport.

Use these three simple activation steps and TimeStrip® PLUS will accurately monitor temperature breaches above +8°C for days, weeks or months, depending on your needs.

1. Activate: Squeeze the TimeStrip® PLUS blister at room temperature.

2. Precondition: Place your TimeStrip® indicator immediately into a fridge or cool place at 6°C /43°F along with your product

for a minimum of 1 hour.

3. Apply: After preconditioning use

the adhesive liner at the back of the TimeStrip® PLUS indicator to apply it to the product. When the threshold temperature has been breached the blue front will move across the scale on the second window showing cumulative time it has been exposed above this threshold.

Feature product

Spring is here

As long as the product is held under the 8°C threshold temperature, the blue indicator will not progress to the second window, providing an easy-to-use visual aid.

Request further information and FREE samples by contacting 0800 0328 428 or email sales@helapet.co.uk

Helapet support APTUK Katherine Miles Poster Competition In collaboration with the Association of Pharmacy Technicians (APTUK), Helapet are pleased to be the corporate sponsor of the Katherine Miles Poster Award 2015, now in their eighth year running.

The APTUK conference is a respected cross-sector pharmacy event offering excellent CPD opportunities, encouraging managers to bring their staff.

Helapet have continued to support the Katherine Miles Poster Competition since 2007, which continues to allow Pharmacy Technicians across the country the opportunity to present and share best practice using creative poster illustrations.

Learn more about the work of APTUK and their annual conference on their recently updated website at APTUK.org.

Last years winner Tracy Penver accepting first prize

Have you met our team...

Helapet go RED for Red Nose Day Last month Helapet took part in Comic Relief to support those suffering in the UK and across the world. Helapet helped to raise over ÂŁ35, which is enough to vaccinate 7 children against deadly diseases including meningitis, tetanus and pneumonia!

The team participated by wearing red and sported cool Red Nose Day pin badges in support of the cause. To keep the donations rolling in, Redd Menzies from our cleanroom unit kindly volunteered to have his head and beard chopped for charity!

Diane Casey You may have spoken to her on the phone or contacted her using e-mail, but here is Diane Casey, our Sales Office Supervisor at Helapet Ltd. Diane provides vital information and support to our Sales Team, whilst conducting significant administrative tasks such as order processing, answering customer enquiries and dealing with sample requests. Since the start of her employment in 2008, Diane has been recognised by our customers from all industry sectors for her incredible customer service.

Diane Casey Sales Office Supervisor

To place your order with Helapet or to request FREE samples of our fantastic products, contact Diane Casey and the Sales Admin team today on 0800 0328 428 or email sales@helapet.co.uk

Helapet.net study day

Season 6 of Study Day series just around the corner This year Helapet announced that our Study Day series has returned, full of informative and interactive one day sessions. The first day will begin on Tuesday 28th April 2015 at The Vale Resort in Glamorgan, South Wales, just five minutes from J34 on the M4 or twenty minutes from Cardiff Train Station.

We are pleased to announce that respected field experts Graham Sewell, Tim Sizer, Mark Oldcorne & Rachael Whiteley will be presenting on the day.

Each Study Day will explore key topics affecting clinical pharmacy and welcome professionals wishing to share their own experience and knowledge. Topics will involve important MHRA updates, how to handle hazardous spills and opportunities vs restrictions on vial sharing ‌ just to name a few.

Authors: Iben Larsson, Rainer Trittler and Natalia Navas Iglesias, The Danish Research Unit for Hospital Pharmacy (Amgros), Copenhagen

Abstract The incidence of cancer is increasing worldwide, mainly due to the fact that people are living longer. To ease the increased burden, hospital pharmacies in Denmark will introduce semi-serial production, which extends the shelf lives of drugs compared to those stated in the SPCs. Leachables/ extractables can occur under certain solvent and temperature conditions which can affect the stability of the cytotoxic agents, and so the toxicological risk to the patient. If the packaging supplier provides no information, the hospital pharmacies have to screen for the leachables/extractables themselves but they do not have resources to undertake leachable/extractable studies. It is also rare that papers concerning stability studies state clearly in which packaging the stability has been is measured. Therefore going forward, the information that the hospital pharmacies need from the manufacturers are details regarding which exact chemical leachables have been found, in which amount and which methods have been applied in these studies.

For full article, please see Hospital Pharmacy Europe 77 (Spring 2015) Reprinted with kind permission of Cogora Limited.

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Food for thought

How do we handle the leachable/extractable issue in a pharmacy setting when we wish to extend the shelf life of compounded cytostatic agents in different packaging?