Living Easy ..Disability and Mental Health support Northumberland

free

LIVINGeasy First Edition 2013

from the Golden Guide team

Disability & Mental Health Support, Northumberland

INSPIRING INFORMATION FOR ADULTS WITH LONG TERM CONDITIONS. Brimming with details of local facilities, specialist support, who can help and how to get in touch.

R ORDfEree

YOUR OW YN COP

Resources for making life easier in your home or out of it In association with Northumberland, Tyne and Wear NHS Foundation Trust

Do you use social care or health services in Northumberland? Would you like a say on how these are run?

We are looking for people who have experience of using these services or support someone who does, and have ideas about how the services can be improved in the future.

You don’t need to be an expert - you just need to have an opinion.

We have a number of forums who meet every two months for two hours in Alnwick, Ashington, Bedlington, Blyth, Hexham, Morpeth, and Stannington,

These include t " MPOH UFSN DPOEJUJPOT GPSVN t -FBSOJOH EJTBCJMJUZ GPSVNT t %FNFOUJB GPSVNT t 0MEFS QFPQMF GPSVNT t $VTUPNFS 3FGFSFODF (SPVQ We’ll pay travel expenses, or arrange transport to help you to attend.

For more information please contact: +PIO %PXTXFMM *OWPMWFNFOU 4FSWJDF %FWFMPQNFOU 5FBN PO

Tel: 01670 394 493 www.alabasterpublishing.co.uk Email: john.dowswell@northumbria-healthcare.nhs.uk

2013 LIVINGeasy Disability & Mental Health Support, Northumberland

Welcome... ...to the first edition of LIVING easy, a brand new directory full of practical information for anyone in the county who might like a bit of help—either at home, when out and about, or when travelling.

Gary O’Hare Executive Director of Nursing and Operations, Northumberland Tyne and Wear NHS Foundation Trust

Whether you are living with a long term condition, or recovering from a hospital stay—whatever your situation, we hope you will find useful, nuts and bolts information as well as the inspiration to try new things you may not have discovered before. And so you can track down exactly what’s around, we have brought together local, regional and some national entries, with contact details for them all, including helplines and websites.

We have been lucky to find generous sponsors who believe in the importance of information just as much as we do-so please have a look at their services, and mention the guide when you contact them. Quite a few of them will be giving out LIVINGeasy guides too—even more reason to get in touch!

We would be delighted to have your feedback on this first issue, so if you would like to comment, please get in touch at the address overleaf.

We hope you will browse through our new guide to encourage you to find out, find some help locally and make life just a bit easier than before!

Heather Alabaster Editor

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Partners & Sponsors Partner

Sponsors

Northumberland Tyne and Wear NHS Foundation Trust (NTW)

t #FMMJOHIBN (ZN t Blyth Star Enterprises t Care & Repair Northumberland

Particular thanks to members of the Long Term Conditions Forum - the original inspiration for this guide, who have given advice, encouragement and loyal support throughout the research, development and publication process.

t Coquet Trust t Friends Action North East (FANE) t Healthwatch Northumberland t Northern Causeway t Northern Neurological Alliance (NNA) t Northumberland Clinical $PNNJTTJPOJOH (SPVQ $$(

t Northumberland County Blind Association (NCBA) t Northumbria Healthcare NHS Foundation Trust, Long Term Conditions Forum t Northumbria Police t Northumbrian Water t Parkinsons UK t 5IF -BVOESZ (BMMFSZ

Where to get your free copy NTW Trust, Northumbria Healthcare, Libraries and many of the support groups and organisations listed have copies. Please ask a care manager, support planner or community mental health worker for a copy, or visit your library branch or Patient Information Centre at St. Nicholas Hospital.

5IF 1"-4 UFBN BOE TPNF (1 TVSHFSJFT BMTP have copies.

By post: for a copy sent to you at home ring Healthwatch on 01434 600599, or the NTW Patient Information Centre on 0191 223 2545.

Audio: audio CDs are available to borrow from larger library branches and Northumberland County Blind Association 01670 514316.

Braille: copies are available to borrow from NCBA (above) Online: visit www.alabasterpublishing.co.uk/ publications

Note on Content Material contained within this book is for general information - and does not constitute advice.

Always consult a qualified adviser on your own personal situation before making any decisions. Content is as accurate as we could make it but the editor cannot accept responsibility for any inconvenience sustained by anyone using this book. The guide iswww.alabasterpublishing.co.uk based on information available in Spring 2013.

Contents

2013 01

Social Life

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Access... Activities, Hobbies & Sport ...Sports & Leisure Centres... Multi Activity & Day Centres...Arts & Culture...Holidays & Short Breaks...

Tour Operators.

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5SBOTQPSU (FUUJOH "SPVOE

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Mobility Aids & Vehicles... Vehicle Adaptations... Insurance ... Community Transport Schemes... More on Transport... Bus Travel...Train Travel...

Special Assistance at Airports...Concessionary Fares ...Bus Passes...

Taxi Tokens... Blue Badge scheme.

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Independent Life

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Adult Care service...Personal Budgets...Home Adaptations & &RVJQNFOU %JTBCMFE 'BDJMJUJFT (SBOU 3FQBJST .BJOUFOBODF More Help with Independent Living... Care & Carers.

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Health Support

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NHS 111...Hospitals ...Dealing with Concerns ...Safeguarding Adults... $IBSJUJFT 4VQQPSU (SPVQT 4FSWJDFT %JTBCJMJUZ 'PSVNT /FUXPSLT

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Work Life & Money

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Employment & Training ...Welfare Benefits ...Where to get help and advice... Pensions... More Help with Finances... Consumer Advice.

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Quicklist

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Heather Alabaster, Editor Š2013 For all publishing enquiries please ring 0191 386 5918, or email info@alabasterpublishing.co.uk or visit www.alabasterpublishing.co.uk Alabaster Publishing, 5IF -BVSFMT 4IFSCVSO 3PBE (JMFTHBUF %VSIBN %) +3 Copyright This book is the original work of the writer and publisher, who holds the copyright. Please understand that we send out printed, audio and electronic copies in good faith that they will not be copied, reprinted, pirated or altered by anyone else as they are our livelihood. You are welcome to make partial copies for your own personal use, but should seek permission for anything more. You also need permission if you would like to download or circulate an electronic copy or add it to a website, please get in touch and ask us. LIVINGeasy is protected by full copyright status. Alabaster Publishing Š 2013

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01 SOCIAL LIFE Here is a selection of places to socialise, groups and activities which are disability-friendly or else specialist groups. If you can, check the details before you visit, as timings and venues do change sometimes.

ACCESS DisabledGo, 0845 270 4627, 07971 425213 text www.disabledgo.com Organisation provides accessibility information for public amenities, shops, town centres, restaurants etc nationwide. It works with Northumberland County Council to offer detailed information on Northumberland venues on its website. It also carries disability news, events, discussions and job vacancies.

Nationwide Access Register, Inclusive Britain, 01344 360101 www.inclusivebritain.com Access information for organisations across the country including businesses, healthcare, banks, post

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offices etc. Organisations add their accessibility information and you can add reviews or new locations too.

Free Inclusive Britain iPhone app.

Accessible England & National Accessible Scheme (NAS) www.enjoyengland.com/PracticalInformation Accessibility information for travel and holidays in England, including accommodation, railway stations, toilets etc. The NAS scheme awards symbols to accommodation based on the accessibility needs of those with mobility difficulties, or who have hearing or visual impairment.

See also pages 22-27 for Holidays & Breaks.

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Social Life

ACTIVITIES, HOBBIES & SPORT Social Care and Health Information Points, 01670 536400 http://infopoint.mylibrary.co.uk Information about activities, facilities and support for residents is now available at libraries in Morpeth, Amble, Berwick, Haltwhistle and at the information centre in Cramlington.

Specialist workers visit each centre for two days a week - drop in to see them for advice, or make an appointment.

Age UK Northumberland, Rural Access Project, 0845 140 0088 Wide range of groups, activities and outings from shopping trips to theatres, museums, tea dances, sightseeing etc. Covers North Northumberland for people who are isolated geographically or socially or through restricted mobility.

Age UK Northumberland, The Roundhouse, Lintonville Parkway, Ashington, NE63 9JZ

Alan Shearer Activity Centre, West Denton, Newcastle, NE15 7LU 0191 267 8118 www.alansheareractivitycentre.org. uk Fun, therapeutic and sensory activities for people with disabilities.

Most activities are free, including giant ball pool, sensory rooms, hydrotherapy suite, crafts and music. Live and Learn skills sessions carry a charge. Book in advance.

Hydrotherapy pool can be hired Mon – Sat 9.00am – 5.00pm, also block bookings and parties.

See page 23 for Alan Shearer Short Break Centre.

Ashington Disabled Club, Yvonne Anderson, Secretary, c/o 23 Ridgeway, North Seaton, Ashington, Northumberland, NE63 9TJ, 01670 523806 Social club for people of mixed ages who have a disability. Meets second Fri of the month at Northumberland Close, Ashington for entertainment and socialising. Occasional trips and meals out.

0845 140 0088 All their classes are open to anyone over 50, whether disabled or not.

Exercise, relaxation and holistic therapies, computer training and art classes, singing, Zumba and a small gym.

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Bell View Resource Centre, 33 West

Blyth & District Talking Newspaper,

Street, Belford, NE70 7QB

CVA, 22 Beaconsfield Street, Blyth,

01668 219220 Fully accessible building offers day care, as well as activities from arts and crafts to walking for health, therapy garden, cardiac rehabilitation sessions etc. Wheelchair accessible car (the Bringo) can be used for social as well as essential journeys.

NE24 2DP 01670 367293, Val Lockhart Alternate Wednesdays from 2.30pm.

Volunteers record local newspaper articles and magazines onto audio tapes to post to visually impaired listeners locally. New members welcome.

Border Links Ltd, 4a Grove Gardens, Prior Park, Berwick, TD15 2EN 01289 305423

#FMMJOHIBN (ZN 6OJU " Foundry Yard, Bellingham NE48 2DA, 01434 221161, Brian Turner brian@ disabilityfitness.com www.bellinghamgym.co.uk Disability friendly gym run by instructors experienced in working with people with disabilities. They specialise in rehab training after a stroke.

Pay as you go system offers a range of fitness programmes using specialist disability equipment. Also Martial Arts, exercise classes, including seated Yoga/Tai Chi and wellbeing sessions. Ring in advance of a first visit.

www.borderlinks.co.uk Fortnightly drop-ins for people with learning disabilities for coffee, chat and events. In Berwick, Amble and Kelso, with night club in Berwick too.

Successful vegetable box scheme as well as training and other activities.

Calvert Trust, Kielder Water, Hexham, Northumberland, NE48 1BS 01434 250232 www.calvert-trust.org.uk/kielder Multi activity day visits include archery, climbing, orienteering, swimming. Also taster sessions e.g.

Water day, Sharp-Shooter day. ring or check the website for details of these throughout the year, no pre-booking required.

See also page 24 Calvert Trust holidays.

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Social Life

Castle Morpeth Disability Association,

Florence Hope Club, Parish Hall,

(CMDA), Office 3D, First floor, Austin

St Helen’s Street, Corbridge, NE45 5BE

House, Sanderson’s Arcade, Morpeth,

01434 603239 or 0778 753 7200

NE61 1NS, 01670 504488

www.florencehope.com Friendly day activity club for people with dementia, Tues and Thurs 9.30 am - 4.00pm or half day and hourly options available. Crafts, games, reminiscing, singing, exercise, day and afternoon trips out. Lunch and transport from surrounding area if required. Self refer or be referred.

www.cmda.org.uk Charity supports people with disabilities or sensory loss. t )FBMUIZ -JWJOH (SPVQ GPS PMEFS people has exercise sessions, one to one or group support, speakers, trips etc. First Tues of the month 1.00pm - 3.00pm.

Christie Thompson 01670 504488 t .PSQFUI "SFB 1BSUJBMMZ TJHIUFE (SPVQ ."14 IBT PVUJOHT

social events, training, crafts.

First Sat of the month 2.00pm 4.00pm, Ann Purvis 01670 518191. t "MMPUNFOU HBSEFOJOH SBJTFE beds) in Bedlington seven days a week. t $PNQVUJOH DMBTTFT BU 4UPCIJMM branch.

See also page 29 shop, page 43 handyman, page 64 job search.

Friends Action North East, (FANE) c/o Ouseburn Farm, Ouseburn Road (off Lime Street), Newcastle, NE1 2PA 0191 231 4327 www.friendsaction.co.uk Charity’s one-to-one friendship mentoring project supports adults with learning disabilities to develop skills to overcome barriers to making friendships and being more active in their community. Operates in West Northumberland and you can selfrefer.

Chrysalis Tynedale, Torch Centre, Corbridge Road, Hexham NE46 1QS, 07760 124539 www.chrysalis-tynedale.org.uk Club for people with memory problems or dementia and their families. Singing, gardening, art, indoor golf, socialising. Mon and Wed afternoons, ring before your first visit.

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Gateway into the Community, Community Centre, Gilesgate, Hexham, NE46 3NP 01434 607653 www.gatewayintothecommunity. co.uk Social, leisure and learning activities for adults with learning disabilities.

(SPVQT JO )FYIBN BOE 1SVEIPF include Choir, Arts, Computers, Badminton and regular disco.

Also employability skills, personal development and occasional outings. Self refer but ring before your first visit.

Get Together Club, Community Centre, Links View, North Seaton Colliery, NE63 0XQ 01670 826563, or 0787 985 8194 Jean Morris Run by disabled people for disabled people from Ashington, Bedlington, Blyth and Cramlington. Bingo, raffle, speakers, quizzes, crafts, trips out. New members welcome, including people with mild mental health problems and learning disabilities. Mon 9.30am – 3.00pm.

Groundwork North East, Union Depot, Front Street, Pegswood NE61 6RG 01670 514876

dry stone walling, gateway making and transformation of Ashington woods. Wheelchair accessible transport available for some projects.

Projects for people with dementia: Blooming Well, natural crafts and garden project runs at Pegswood on alternate weeks from May 2013.

Health Walks in Hexham and coming soon in Morpeth and Alnwick.

Haltwhistle Activity Group, Haltwhistle Library (during rebuild of Memorial Hospital) 01434 600599, Jane Coulson www.adapt-ne.org.uk Social group Mon and Wed 10.00am – 2.00pm with arts and crafts, games, videos etc. as well as lunch. £25 per day includes transport. Lunch is an extra £2.50. Pay privately or from your personal budget.

Hexham Lunch Group, Tynedale Centre, Haugh Lane Industrial Estate Hexham NE46 3PU 01434 600500, Jane Coulson www.adapt-ne.org.uk Lunch group with an entertainment activity. Thurs 11.00am – 1.30pm. £10 per day includes lunch, with transport at an extra cost of £2.00 (within Hexham).

www.northeast.groundwork.org.uk Outdoor projects with volunteers including people with disabilities, e.g.

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Coquet Trust Coquet Trust has been a registered charity since 1995, we offer person centred support packages to children, young people and adults with a learning disability to encourage community participation, promote independence, health and well-being.

We provide: k t Regular and reliable staff for session work t at Yor A day ou t Support from a few hours per week up to 24/7 support including sleepovers t Personal care t Short break support t Additional hours in academic holidays t Support at home t Personal budget planning t Contracts for families using individual budgets t Staff who work in partnership with other agencies Ice cream at Blyth Park t A contribution to staff expenses when they are with you t Honest and open communication t Emergency 24 hour on-call service for our employees All our employees undergo rigorous pre-recruitment checks (including an enhanced CRB) prior to employment.

All our staff take part in mandatory supervision/training.

Additional training is provided when it is relevant to the service.

IF YOU WOULD LIKE TO DISCUSS YOUR SUPPORT, PLEASE CONTACT US: 0191 285 9270 Or visit www.coquettrust.co.uk Or call into our head office; just ask for Susan or Alison 23/24 Lansdowne Terrace, Gosforth Newcastle upon Tyne NE3 1HP Registered charity No: 1121062

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Coquet-Trust CoquetTrust

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Mencap Alnwick and District Branch,

Outsiders Club, 0707 499 0808

01670 787537 or 01665 602922

07074 993527 Sex & Disability

www.mencap.org.uk Leisure group with members from a wide area. Monthly trips and events include theatre, disco, bowling, BBQ, pubs etc. Wheelchair accessible holiday chalet at Haggerston Castle, for families of people with special needs.

Helpline

See page 57 for Mencap’s Learning Disability Helpline

Taking Part Workshops, access to local activities and opportunities, see main entry on page 59.

www.outsiders.org.uk Club offers self help support, friendship and dating for people with physical and social disabilities.

Helpline Mon – Fri, 11.00am – 7.00pm for calls from disabled people and health care professionals.

Mind Active, 01670 820461 www.mindactive.org.uk Monthly community days with lunch, activities and entertainment for people with dementia, their families and friends. Blyth and Bedlington Station, ring for details.

Parkinson’s UK Northumberland, Tyne & Wear Active Persons Branch, 07747 023628, Lesley Howett

Wansbeck Disability Forum, c/o The Toy Library, Station Villa, Kenilworth Road, Ashington, NE63 8AA 01670 523539, Karon Cook www.wansbeckdisabilityforum.com Activities and outreach sessions at Stakeford and Bomarsund Welfare centre first and third Thurs of the month, 10.00am – 1.00pm.

www.parkinsons.org.uk and Facebook Badminton, dance, archery, spinning, etc. at Westgate Community College Centre for Sport, Mon 7.00pm – 8.00pm. Also first Sun of the month at Marriott Hotel, Metro Centre. All welcome to drop in.

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Walks with Wheelchairs www.walkswithwheelchairs.com/ Northumberland Lists tried and tested walks across the country suitable for wheelchair users, with reviews, directions and distances etc. For Northumberland these are in Haltwhistle, Low Prudhoe and Newcastle.

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Social Life

SPORT Borders Wheelchair Curling Club, Border Ice Rink, Golf Course Road, Kelso, Roxburghshire, TD5 7SL 01896 823690 Valerie Robertson www.bordericerink.co.uk Club runs October to March.

Specialist wheelchairs and delivery sticks, wheelchair ramp and portable ramps onto the ice. Coaching events and occasional competitions.

Cyclops, The Parks Sports Centre, off Howden Road, North Shields, Tyne & Wear, NE29 6TL 07974 720002, www.cyclopsnt.org Cycling for people with disabilities using adapted or conventional bikes.

Open sessions Wed and Fri 2.00pm 3.00pm or solo or group sessions can be arranged.

Disabled Golf Association, 01666 503918 www.disabledgolfsociety.com Organise tournaments around the country including Northumberland.

Information and help with equipment for members, with golf buddy service for competitions.

Gateway Wheelers, 07764 495902, Brian Milner (Gateshead), www.gatewaywheelers.org.uk Cycling for people with disabilities providing suitable cycles, equipment and support. Website lists events throughout the North East. Clubs are in Darlington, Chester-le-Street and (BUFTIFBE Henshaws Society for Blind People, 0191 275 9417 www.henshaws.org.uk/north-east Blind football, with coaching and competitions. Also archery, swimming and gym sessions. Ring for details.

Northumberland County Golf Partnership, 07726 601724, Regional Development Officer Jason Budd www.northumberlandcgp.co.uk New golf programme to include people with disabilities expected to begin in Spring 2013, Check the website or ring for details.

Northumberland Special Olympics, 01670 814511, Helen Critchlow www.specialolympicsgb.org.uk Swimming, football and athletics training and competition for people with a learning disability aged 8-80.

Transport available from some areas.

New members and volunteers always welcome.

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Pegasus Centre, Tranwell, Morpeth, NE61 6AF, 01670 518219 www.thepegasuscentre.org.uk BHS approved centre for novice and experienced riders. Lessons for people with physical, mental and sensory disabilities, as well as ablebodied riders. Dressage competitions and other events. Hoist available if required. Also other activities e.g.

Archery.

See also page 56 Horsepower for Ability.

Percy Hedley Foundation Sports Academy, 0191 268 7116 www.percyhedley.org.uk Specialist services for disabled people with sports academy in Killingworth. Sports include Boccia, Wheelchair Basketball, Powerchair Football and Martial Arts with some sessions in the community too.

Pine House Hydrotherapy Pool, Pine House, Park Drive, Hepscott park, Morpeth, NE61 6QA

Riding for the Disabled, (RDA), 0845 450 7096, Sue Wade Northumberland region www.rda.org.uk Pegasus (above) is a large RDA centre and can cater for adults.

Smaller groups open for limited hours, usually for school groups or individual children. These are at Etal, Alnwick, Slaley and a Newcastle group at Westerhope. Contact Sue for information about riding or volunteering.

WHEELCHAIR ANGLING Wheelyboats are adapted to make them accessible to wheelchair users and other disabled people. They are simple to operate, ring in advance to hire them. t 8FTU 8BUFS "OHMJOH )BMMJOHUPO Reservoir, Colwell, Hexham,

0844 736 1442 www.pinehousepool.com Indoor heated pool for disabled adults or youngsters with their carers.

Attached to a private house but with separate access, accessible toilet, shower and changing, including adult changing table. Sessions bookable Mon - Sat. Make an

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appointment to check suitability before first visit.

NE46 4TP 01434 681405, John Irving www.westwaterangling.co.uk Trout water fly fishing club with clubhouse, good access and informal tuition by arrangement.

Ring to book the Wheelyboat three days in advance of a visit—free of charge.

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Social Life

t -FBQMJTI 8BUFSTJEF 1BSL

WHEELCHAIR ARCHERY

Kielder Water, Hexham, NE48 1BT 01434 251000 www.visitkielder.com Two Wheelyboats to hire for fishing.

Also wheelchair accessible spots for bank fishing. The annual +BDLJF Charlton Trout Cup is hosted here, contact the +BDLJF $IBSMUPO Disabled Anglers Association, 0121 429 6107, Pat Redfern. t 5XFFE 'PVOEBUJPO

www.archerygb.org 01952 677888 There are 10 clubs in Northumberland, for details visit the website above or ring. Many are open to able and disabled people as long as you can draw a bow and complete the safety course. Clubs usually offer coaching, competitions and recreational shooting with equipment provided. Here are two popular ones. t #FSXJDL "SDIFST +PIO (JMM

01896 848271

01289 388626

www.tweedfoundation.org.uk Two wheelyboats designed for salmon angling. Safe and stable for people in wheelchairs or with limited mobility and rowed by a trained boatman. Usable on most of the main beats on Tweed.

www.berwickarchers.co.uk

t 'POUCVSO 3FTFSWPJS 3PUICVSZ

NE61 4PL 0845 155 0236 or 01669 621368 Smaller friendly, family oriented fishery, suitable for disabled anglers. No wheelyboat but there is a platform for disabled anglers on the north shore.

t (SFFO -BOF %JTBCMFE Able-Bodied Archers, 01670 523574, Graham Baker www.greenlanearchers.com Wheelchair Sports and Leisure Club, The Torch Centre, Corbridge Road, Hexham, NE46 1QS 0191 236 5787, Isobel Landers Friendly club for wheelchair users across the county, Fri 1.00pm – 6.00pm. Free activities include snooker, bowls, darts, table-tennis, basketball, kurling, rifle-shooting, dominos etc. Bar and kitchen. New members welcome, no need to be good at sport, just turn up.

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SPORTS & LEISURE CENTRES Most swimming pools have hoists available on demand, although some prefer you to ring in advance, so that staff can make them ready and arrange assistance as necessary. Centres with fitness gyms usually have some equipment that is suitable for people with disabilities.

Facilities here are used by the community as well as residents.

Swimming pool with hoists, disabled DIBOHJOH BOE UPJMFUT (ZN PQFO UP all.

Haltwhistle Swimming & Leisure Centre, Greencroft, Haltwhistle NE49 9DP, 01434 320727 www.haltwhistleleisure.co.uk Newbiggin Sports & Community Centre, Woodhorn Road, NE64 6HG, 01670 532348

Ashington Leisure Centre, Institute Road, Ashington, NE63 8HP 01670 622130 www.activenorthumberland.org.uk Disabled Bowls Club.

Blyth Sports Centre, Bolam Avenue, Blyth, NE24 5BT

www.activenorthumberland.org.uk (SFFO -BOF %JTBCMFE BOE BCMF bodied archers meet here in winter.

See previous page.

Ponteland Leisure Centre, Callerton Lane, Ponteland, NE20 9EG 01661 825441

01670 542222 www.activenorthumberland.org.uk Falls class.

Concordia Leisure Centre, Forum Way, Cramlington, NE23 6YB 01670 542222 www.activenorthumberland.org.uk Granary Leisure Complex, Links Road, Amble NE65 0SD

www.harpersfitness.co.uk Riverside Leisure Centre, New Market, Morpeth, NE61 1PR 01670 514665 www.harpersfitness.co.uk Rothbury Pool & Gym, Silverton Lane, Rothbury, Northumberland, NE65 7RJ 01669 622834 www.activenorthumberland.org.uk

01665 710727 www.parkleisure.co.uk/amble-links

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Social Life

Sporting Club, Cramlington High School, High Burn, Cramlington, Northumberland, NE23 6BN 01670 591 970 www.activenorthumberland.org.uk Swan Leisure Centre, Northumberland Road, Tweedmouth, Berwick, TD15 2AS 01289 330603 www.swanleisurecentre.co.uk

MULTI ACTIVITY & DAY CENTRES Northumbria Healthcare 01670 536400 Traditional day centres offer art, craft, music etc and a chance to socialise.

Northumberland’s Adult Social Care service can advise on these, or if necessary they may give financial support through a personal budget, subject to a financial assessment.

Waterworld, Front Street, Prudhoe, NE42 5DQ

Age UK Northumberland

01661 833144

0845 140 0088

www.activenorthumberland.org.uk Pool has beach area for easy access and wheelchairs for water.

www.ageuk-northumberland.org.uk They operate day centres for over 50s.

Their Community Dementia Service operates day centres for older people with dementia in Amble and Berwick, transport provided. Self referral or through care manager.

Wentworth Leisure Centre, Wentworth Park, Hexham, NE46 3PD, 01434 607080 www.activenorthumberland.org.uk Wentworth Bowl, 01434 611754, tenpin bowling centre.

Willowburn Sports & Leisure Centre, Willowburn Avenue, Alnwick, NE66 2JH 01665 605030 www.activenorthumberland.org.uk

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Leading the work to t ďŹ nd a cure t change attitudes and t demand better services for people with Parkinson’s

Did you you know Did know we we provide provideone-to-one one-to-one Ĺ?ĹśÄ¨Ĺ˝ĆŒĹľÄ‚Ć&#x; ŽŜ ĂŜĚ Ć?ĆľĆ‰Ć‰Ĺ˝ĆŒĆš Ä‚Ć? Ç ÄžĹŻĹŻ Ä‚Ć? Ć?ĆľĆ‰Ć‰Ĺ˝ĆŒĆš information and have support groups Ĺ?ĆŒĹ˝ĆľĆ‰Ć? Ĺ?Ĺś EĹ˝ĆŒĆšĹšĆľĹľÄ?ÄžĆŒĹŻÄ‚ĹśÄšÍ? in Northumberland?

Did you you know ÄžĆ? Ä¨Ĺ˝ĆŒ Did know Ä‚Ä?Žƾƚ Ĺ˝ĆľĆŒ Ĺ˝Ć‰Ć‰Ĺ˝ĆŒĆšĆľĹśĹ?Ć&#x; about our opportunities Ç€Ĺ˝ĹŻĆľĹśĆšÄžÄžĆŒĆ? ĂŜĚ Ĺ˝ĆľĆŒ ĆšĆŒÄ‚Ĺ?ĹśĹ?ĹśĹ? Θ ĞĚƾÄ?Ä‚Ć&#x; ŽŜ for volunteers and training and Ć?ÄžĆŒÇ€Ĺ?Ä?Äž Ä¨Ĺ˝ĆŒ Ć‰ĆŒĹ˝Ä¨ÄžĆ?Ć?Ĺ?ŽŜĂůĆ?Í? education service for professionals?

Wantto toknow knowmore? more?

Want &ĆŒÄžÄž EÄ‚Ć&#x; ŽŜĂů ,ĞůƉůĹ?ŜĞ͗ 0808 800 0303 Free National Helpline: 0808 800 0303 /ĹśÄ¨Ĺ˝ĆŒĹľÄ‚Ć&#x; ŽŜ Θ Ć?ĆľĆ‰Ć‰Ĺ˝ĆŒĆš Ç Ĺ˝ĆŒĹŹÄžĆŒ Ͳ Information and support worker – EĹ˝ĆŒĆšĹšĆľĹľÄ?ÄžĆŒĹŻÄ‚ĹśÄšÍ— ĎŹĎ´Ď°Ď° ĎŽĎŽĎą ϯϲϏϴ Northumberland: 0844 255 3608 žĂĹ?ĹŻÍ— Ĺ?Ć?Ç Í˜ĹśĹ˝ĆŒĆšĹšĹ˝ĹŒ Ç‡ĹśÄžÎ›Ć‰Ä‚ĆŒĹŹĹ?ĹśĆ?ŽŜĆ?Í˜Ĺ˝ĆŒĹ?Í˜ĆľĹŹ Email: isw.northoftyne@parkinsons.org.uk

Let us take the heartache out of washing day!

A happy relief every laundry day

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Opening Hours: , ! - .*

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Friends Action North East FANE Champions friendship, raising expectations and creating opportunities to do ordinary things.

YOUR GREAT ONLINE RESOURCE What’s on in your local area Meeting zone Interactive community map You rate venues and facilities Friendship resources Website - audio feature Website - fully accessible Accessibility information All of the latest news

For more information Call: 0191 231 4327 Email: info@friendsaction.co.uk www.friendsaction.co.uk

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Social Life

Ashington Day Care Centre, 8 John

Northern Causeway, 17 Wallace

Street, Ashington, NE63 0SE

Green, Berwick, TD15 1EB

01670 858623, Sharon Scott

01289 356919

www.sja.org.uk 3VO CZ 4U +PIO "NCVMBODF GPS PWFS 65s with physical or mental illness or disability. Shopping scheme, theatre trips, yoga, sugarcraft, computers allotment. Open 7 days a week. Also Berwick Day Care Centre—similar centre, open 3 days a week.

www.mentalhealthmatters.com Outreach and floating support for people with mental health concerns.

Recovery coaching to promote independent living, also day centre with social activities, exercise, hobbies etc. See ad on page 54.

Parkhead Resource Centre,

Bell View Resource Centre, 33 West

Ashington, Park Rd, Ashington,

Street, Belford, NE70 7QB

NE63 8EB, 01670 855 561

01668 219220 Day care for older people as well as new dementia services coming along in 2013. These are expected to include a dedicated dementia unit and outreach service.

www.stcuthbertscare.org.uk Stimulating educational activities for adults with learning difficulties.

Also day trips, excursions, socialising.

On referral from Northumberland Healthcare.

Blyth Star Enterprises, 30 Ridley Street,

Percy Hedley Foundation, Chipchase

Blyth, Northumberland NE24 3AG

House, Forest Hall, Newcastle,

01670 355421

NE12 9QU

www.blythstar.com Charity supports people with mental health issues, learning and other disabilities through supported living schemes, training and activities for interest or leading towards employment. Woodwork, IT, crafts, catering, admin and finance.

Commercial horticultural unit and a wood fuel centre - offer training and work experience.

0191 238 1300 www.percyhedley.org.uk Charity offers specialist services for disabled people. Day centre.

See also page 42, page 43, page 62 and ad on page 63.

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Pot-A-Doodle Do, Borewell, Scremerston, Berwick-upon-Tweed, Northumberland,TD15 2RJ 01289 307107 www.potadoodledo.com Activity centre runs arts and crafts activities for all including people with physical or learning disabilities— either as groups or individuals. Also walks, fishing, wigwam village, cafÊ and farm shop. No steps, disabled toilets and parking. Open 7 days, 10.00am – 4.00pm.

ARTS & CULTURE Many places of interest offer discounted or free admission to a companion accompanying a disabled person. This includes the Theatre Royal and the Sage (BUFTIFBE BMTP TPNF NVTFVNT sports venues, cinemas, National Trust or English Heritage sites.

20,000 Voices, Newbiggin Community Arts Centre, Woodhorn

Pottergate Centre, Howling Lane,

Villa, Woodhorn Lane,

Alnwick, NE66 1DJ

Newbiggin by the Sea, NE64 6PY

01665 602181

01670 852 445

www.thepottergatecentre.org.uk Day service for people with learning disabilities. Newsletter, catering, gardening, sport, sensory activities etc. Outreach centres in Amble, Rothbury and Seahouses.

www.20000voices.org They run singing sessions, workshops and community choirs in community venues. Singing improves breathing, posture, exercises the brain and is very sociable. All welcome, although some venues have limited accessibility, ring for details.

Self Unlimited, Ponderosa House, Coopies Field, Coopies Lane, Morpeth, NE61 1JT, 01670 500 690 www.selfunlimited.co.uk Support for adults with learning disabilities includes residential dementia unit, wide range of day services and activities and employment opportunities. Art therapy, dance, drama, garden club etc. Self-referrals accepted.

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Social Life

Audio Book Group, Morpeth Library,

Lawnmowers Independent Theatre

Gas House Lane, Morpeth, NE61 1TA

Co, Swinburne House,

01670 500393, Lynne Riddell Book discussion group for people with visual impairment meets monthly on Thurs 1.30pm - 3.00pm. Occasional speakers and trips to book festivals.

Swinburne Street Gateshead,

BBC The Ouch! Blog www.bbc.co.uk/news/blogs/ouch/ Blog and internet talk show reflecting disability life. Add your comments and listen to the monthly podcast.

Haltwhistle Film Project Co Ltd, Market Square, Haltwhistle, NE49 OBL 01434 320360 or 07531 384987

NE8 1AX 0191 478 9200 www.thelawnmowers.co.uk Theatre company run by, and for, people with learning disabilities.

Dance and theatre workshops, evening clubs Mon-Thurs, in drama, dance and music. Places are limited so book in advance. They tour drama and host events for learning disabled people across the region including evening groups and popular Krocodile Klubs for 16+. Some day places too.

www.haltwhistlefp.co.uk and www.filmable.org.uk Film production company also runs training and workshops in film and animation. Within HFP is FilmABLE a film production company run by and for people with learning disabilities.

HFP and FilmAble take commissions and tour their work widely in the region.

Northumberland Theatre Company, (NTC) 01665 602586 www.northumberlandtheatre.co.uk Based at Alnwick Playhouse NTC tours shows around the county in smaller venues such as village halls and community centres. Look out for their family Christmas productions with signer for hearing impaired audience members. Contact them if you are interested in booking a show for a local venue.

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Seven Stars Theatre Company, Headway Arts, 21 Quay Road, Blyth, NE24 2AS, 01670 351962 www.headwayhq.co.uk Northumberland’s learning disabled theatre company devise and perform their own work in theatres and community venues. New members are welcome—ring to arrange a taster day, then join by referral from a care manager.

Shadowdance, Alnwick Playhouse,

www.disabilityartsonline.org.uk Online arts journal offers disabled and deaf artists, performers, filmmakers, writers, and critics a place to discuss artistic practice. Its contributors are disabled artists or writers, or from disability arts organisations. It also holds a directory of disabled artists and organisations.

HOLIDAYS & SHORT BREAKS

Alnwick, NE66 1PG 01665 604459, Joanne Burn or 01665 510785 Box Office www.alnwickplayhouse.co.uk Movement, dance and drama for learning disabled performers. Ring for dates and times. New members welcome.

Twisting Ducks Theatre Company, West Gate Community College, West Road, Newcastle upon Tyne, NE4 9LU 07925 167775 www.thetwistingducks.co.uk Company creates and performs drama, music and videos on issues related to disability. Adults with learning disabilities can join in running a TV company, a Theatre company or a Band. Monthly theatre night with productions from other learning disabled companies.

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There are many companies specialising in holidays and travel for people with disabilities.

Here we have listed some of the better known. If you book through a travel agent they will check resorts and individual hotels for suitable accommodation and facilities and can organise special assistance for your journey.

See pages 35–36 for assistance at Airports, Bus and Train travel.

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Social Life

Help with Holiday Information

Tourism for All, 0845 124 9971

www.gov.uk/foreign-travel-for-

www.tourismforall.org.uk Information on all aspects of holidays for disabled people and older people. Searchable directory of accommodation, campsites, accessible attractions, escorted holidays and foreign travel.

disabled-people Website lists the services you can expect from airlines, and other useful pointers for travellers with a disability.

Disability Rights UK, 12 City Forum, 250 City Road, London EC1V 8AF 0207 250 3222 www.disabilityrightsuk.org (VJEF UP BDDFTTJCMF IPMJEBZ accommodation in Britain and Ireland either in print or on the website. They also supply keys for disabled toilets in the National Key Scheme and a guide to where they are located in the UK. See also p6 Accessible England North Tyneside Coalition of Disabled People, 0191 296 1437 www.ntcdp.co.uk The Coalition keeps a database of holiday and respite care venues. They can give you information on these, but act as a signposting service only and do not make bookings.

ACTIVITY & RESPITE BREAKS Alan Shearer Short Break Centre, 0191 267 8128 www.alanshearershortbreakcentre. org.uk Short respite breaks for people with severe physical and learning disabilities across the North East.

Linked to the Alan Shearer Activity Centre with free access to its specialist facilities. Healthcare professionals, social workers or independent families can refer guests or book a short break.

See page 7.

Ricability 0207 427 2460 www.ricability.org.uk Consumer research charity for older and disabled people has information including details of companies offering accessible holidays. On the website click Consumer Reports, then Helpful Organisations, then Holidays.

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Calvert Trust, Kielder Water, Hexham,

The Beamsley Project, Harrogate

Northumberland,

Road, Beamsley, Skipton, North Yorks,

NE48 1BS, 01434 250232

BD23 6JA

www.calvert-trust.org.uk Holidays, activity breaks and respite breaks for people with disabilities, their families and friends. Centres at Kielder, the Lake District and Exmoor.

They specialise in outdoor activities and themed weeks include sailing, bushcraft, country and western, pamper week etc.

01756 710 255 www.beamsleyproject.org Self-catering holiday accommodation in the Yorkshire Dales for people with disabilities and their carers. High quality facilities in the main centre and adjoining cottage.

Jane Percy House, Brockwell Centre, Northumbrian Road, Cramlington,

See page 8 for Activity day visits and drop-in taster sessions.

Disability Snowsport UK, Glenmore Grounds, Aviemore, Scotland PH22 1QU, 01479 861272 www.disabilitysnowsport.org.uk Skiing and snowboarding activity weeks in Scotland, Europe and North America using adapted equipment.

They cater for any level as lessons are all one to one.

NE23 1XX 01670 590333 www.disabilities-trust.org.uk Residential and respite care for people with physical disabilities.

Activities to build and maintain skills.

Day trips and holidays can be arranged. On referral only.

Back-Up Trust, Jessica House, Red Lion Square, 191 Wandsworth High Street, London, SW18 4LS, 020 8875 1805 www.backuptrust.org.uk Residential activity courses for people with a spinal cord injury to increase independence. Skiing, canoeing, archery, drama, wheelchair skills and multi-activity courses. Some take place in the Lake District.

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Social Life

Northumberland County Blind Association Support blind and partially sighted people in Northumberland Our services include: Local clubs and support groups, including our newest service ...

SocialEyes Northumberland.

We can support you to visit our lively, independent groups to meet other partially sighted people locally and join in to choose activities and events.

And see what else we do... ™ GZ]VW^a^iVi^dc ™ >c[dgbVi^dc! VYk^XZ VcY iZaZe]dcZ hjeedgi ™ H^\]ia^cZ IZaZe]dcZ Hjeedgi HZgk^XZ ™ 9ZbdchigVi^dc d[ HeZX^Va^hi Equipment and Low Vision Aids

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NCBA, Reiver House, Staithes Lane, Morpeth, NE61 1TD Tel: 01670 514316 www.ncba.org.uk GZ\^hiZgZY 8]Vg^in &&%'(-+

ROOM FOR HIRE

Ideal for meetings, workshops or training sessions. r "QQSPY TRN BSFB TFBUJOH VQ UP QFPQMF r *OEVDUJPO MPPQ TZTUFN r *OUFSOFU BDDFTT r 1SPKFDUPS VQPO SFRVFTU

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Facilities: 1BSLJOH PO TJUF 5PJMFUT MPDBUFE EJSFDUMZ PQQPTJUF UIF NFFUJOH SPPN JODMVEJOH XIFFMDIBJS BDDFTTJCMF UPJMFU 3FGSFTINFOUT XJUI UFB DPí FF NJML BOE TVHBS GSFF PG DIBSHF Prices: b QFS IPVS $PNQFUJUJWF EBJMZ SBUFT.

To book call

01670 514316 0S FNBJM FORVJSJFT UP SVUI TQJFST!ODCB PSH VL /PSUIVNCFSMBOE $PVOUZ #MJOE "TTPDJBUJPO 3FJWFS )PVTF 4UBJUIFT -BOF .PSQFUI 3FHJTUFSFE $IBSJUZ /P

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Jubilee Sailing Trust , Hazel Road, Woolston, Southampton SO19 7GB, 023 8044 9108 www.jst.org.uk Sailing on one of their two tall ships includes day or week voyages and chance to take part in tall ships races. People with a wide range of disabilities sail with the Trust and there may be bursary funding available for which anyone may apply.

TOUR OPERATORS 2 by 2 African Holidays, 01582 766122 www.2by2holidays.co.uk Accessible holidays for wheelchair users or people with impaired mobility. Range includes safaris, beach, train and sightseeing holidays.

Accessible Travel & Leisure,

Natural Ability

01452 729739

01434 685777, Kathy Lowe

www.accessibletravel.co.uk Holidays for less mobile people from specialist company set up by three wheelchair users. Nursing care, equipment hire etc can be arranged.

www.naturalability.org Supported holidays in a rural setting with farm and other activities.

See page 65 for training and work experience.

Percy Hedley Foundation,

Avalon Freedom Holidays, 01423 856589 or 01423 530053

www.percyhedley.org.uk Day and residential adult services and respite breaks.

www.avalongroup.org.uk Short breaks and holidays in the UK or abroad for people requiring assistance by a trained companion or supporter.

Vitalise, 0303 303 0145

Disabled Access Holidays Ltd

www.vitalise.org.uk Short breaks for disabled people and carers, with 24-hour nursing care and personal support. At three UK centres with activities and excursions. Long-stay places available at another of their centres.

0845 257 0113 or 0800 622 6000

0191 238 1300

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www.disabledaccessholidays.com Hotel and villa holidays specialising in accessible accommodation. Many ýJHIUT GSPN /FXDBTUMF (FU JO UPVDI UP join their email brochure list.

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Social Life

The Disaway Trust, email

Vision Hotels

lynnesimpkins@hotmail.com

0845 603 0051

www.disaway.co.uk Charity organises group holidays with physically disabled people and volunteer carers. One UK and one or two foreign holidays run per year Volunteer helpers travel for half the cost of the holiday.

www.visionhotels.co.uk Holidays in their hotels in Devon, Somerset, Sussex and the Lakes for people with visual impairment.

Facilities for guide dogs too. Part of Action for Blind People, (RNIB).

Enable Holidays

See also page 29 Bell View Centre for tourist wheelchair loans

0871 222 4939 www.enableholidays.com Specialist tour operator for wheelchair users, people with limited mobility and their families and friends.

Accommodation grading system.

Livability Holidays 0845 658 4478 www.livability.org.uk Accessible UK hotels and self catering properties. Hotels run entertainments, excursions etc.

Traveleyes 0844 8040 221 www.traveleyes-international.com Worldwide holidays for visually impaired people and sighted travellers. Sighted travellers claim 50% discount on the holiday in return for helping guide other travellers (they do not act as carers). Travel in small groups, for adults over 18.

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02 53"/41035 (&55*/( "306/% One of the most important issues affecting independence and general wellbeing is the ability to get out and about.

Here are some organisations who can help you find suitable transport or mobility options for going about your daily life.

MOBILITY AIDS & VEHICLES

Joint Equipment Loans Service, Northumbria Healthcare NHS Foundation Trust, 43 Colbourne

Your GP can refer you for an assessment of your need for mobility aids. If you can, view and try out equipment before you buy so you know it will be suitable. A specialist shop will have expert staff to advise on maintenance or fit etc. If you buy from the internet or direct from manufacturers - find out in advance what is best for your needs.

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Crescent, Nelson Park Industrial Estate, Cramlington, NE23 1WB, 01670 730595 www.northumbria.nhs.uk Northumbria Healthcare can supply equipment on permanent loan to help you live independently and safely at home. Range includes wheelchairs, walking and bathing aids, specialist furniture such as beds, chairs, grab rails, alarms, door entry systems, hoists etc. You will need to be SFGFSSFE CZ ZPVS $BSF .BOBHFS (1 PS another health professional. They will assess your needs to find the most suitable equipment.

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If you need a wheelchair for your job the Access to Work scheme may provide one. Contact the Employment Disability Adviser at your MPDBM +PC $FOUSF 1MVT See page 65.

Bell View Resource Centre, 33 West Street, Belford, NE70 7QB 01668 219220 Wheelchair loan scheme - often lent to visitors to holiday properties or camps in the area.

Castle Morpeth Disability Association (CMDA), Office 3D, 1st Floor, Austin

Disability North, The Dene Centre, Castle Farm Road, Newcastle, NE3 1PH, 0191 284 0480 www.disabilitynorth.org.uk Advice and support service also demonstrates and assesses specialist equipment in their Independent Living Centre e.g. wheelchairs, walking aids, bed, bathroom and kitchen equipment, etc. They keep lists of secondhand equipment available and will also help you advertise equipment you may wish to sell yourself.

See also p 44 for more support services

House, Sanderson Arcade, Morpeth, NE61 1NS, 01670 504488

Disabled Living Foundation

www.cmda.org.uk Their shop sells living aids e.g. walking sticks, wheelchairs, walkers etc from stock or from their disability catalogue. All at cost price with a try before you buy scheme. Free wheelchair loan scheme.

0845 130 9177 www.dlf.org.uk www.livingmadeeasy.org.uk Useful advice on daily living aids and products. Helpline, fact sheets, supplier directory and simple AskSARA online system guide you to find items that may be helpful.

Shopmobility scheme costs £4 per year to join which allows free use of scooters within Morpeth Mon – Fri. Book in advance.

See also page 9 activities, page 43 handyman and page 64 job search.

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Disabled Motoring UK,

National Forum of Mobility Centres,

01508 489 449

0800 559 3636

www.disabledmotoring.org Campaigns on behalf of disabled motorists. Free advice service for members as well as casework service to help dispute parking charges, fines, disabled bay abuse etc.

www.mobility-centres.org.uk Helpline and information on all aspects of outdoor mobility. Includes vehicle access and adaptations, scooters, wheelchairs, driving with a disability etc. The North East Forum member is North East Drive Mobility.

Mobility Trust, 0118 984 2588 www.mobilitytrust.org.uk The trust helps provide powered wheelchairs or scooters for disabled people who cannot obtain one otherwise. Write a letter of appeal explaining your situation to Mrs Anne Munn, Mobility Trust, 17b Reading 3PBE 1BOHCPVSOF #FSLTIJSF 3( -3 Motability, 0845 456 4566, 0845 675 0009 textphone www.motability.co.uk Charity’s scheme helps disabled people lease a car, scooter or powered wheelchair through a network of dealers. A disabled person who doesn’t drive can still apply.

You may be eligible for the scheme in exchange for part, or all of your Disability Living Allowance or Personal Independence Payment.

North East Drive Mobility, Walkergate Park, Centre for Neuro-Rehabilitation & Neuro-Psychiatry, Benfield Road, Newcastle, NE6 4QD 0191 287 5090 www.ntw.nhs.uk/mobility Personal driving assessments for people with a condition affecting their ability to use a vehicle as driver or passenger. Accredited by the Forum of Mobility Centres.

Red Cross Equipment Loan, 0191 273 7961 www.redcross.org.uk Wheelchair and walking frame loans from depot in Newcastle or Hexham.

Sometimes secondhand wheelchairs are available to buy. Ring in advance to make an appointment to visit.

See page 66-67 for changes to DLA.

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Ricability, 0207 427 2460

National Association for Bikers with a

www.ricability.org.uk Charity carries out detailed research on products for disabled and older people. Includes choosing a car or powered wheelchair; vehicle adaptations, people lifters etc.

Also holds lists of specialist local and national suppliers and vehicle converters. Ring for information, download a report from the website or request a printed copy.

Disability, 0844 415 4849

PRIVATE HIRE

Insurance is not required to use a powered wheelchair or scooter, even if you use it on the road. But it is sensible to have cover for accidents and injury and perhaps theft, breakdowns, accidental damage etc.

Some commercial companies offer a hire service for specific items. Find them in the Yellow Pages, or on www. yell.com under Mobility and Access Equipment.

VEHICLE ADAPTATIONS For an independent assessment of your adaptation needs, contact the Forum of Mobility Centres.

See above.

For information on assistance with financing your adaptations, contact Motability.

www.nabd.org.uk (FOFSBM JOGPSNBUJPO JOTVSBODF licence and legal advice as well as grants for adaptations of motorbikes for disabled users. They also loan learner bikes nationwide for training and assessment tests.

INSURANCE

Age UK Northumberland, 0845 0 950 150 or 0845 140 0088 www.ageuk-northumberland.org.uk They offer insurance for over 50s for mobility buggies and scooters provided they don’t travel at more than 8mph. This is covered under a home insurance policy which also covers third party liability.

See above.

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IT'S NEVER TOO LATE...

END DISABILITY HATE If anyone hurts or upsets you or damages your property because you have a disability, they are committing a HATE CRIME.

REPORT TO: A Safe Reporting Centre or Michelle Redfern Northumbria Police Community Engagement OfďŹ cer: 101 ext 69191

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British Insurance Brokers’ Association,

The BRINGO, Bell View Resource

0870 950 1790

Centre, 33 West Street, Belford,

www.biba.org.uk Ring the helpline or find a broker through their online lists. These include companies insuring modified vehicles or motor cycles, and epileptic motor cover.

NE70 7QB, 01668 219220 Wheelchair accessible car scheme for essential and social journeys, driven by volunteer drivers.

COMMUNITY TRANSPORT SCHEMES

See also page 8.

Getabout Northumberland, WRVS, 0845 266 8906, (ring 9.00am – 1.00pm) or 07834 753387

Adapt (North East), 01434 600599 www.adapt-ne.org.uk Range of transport schemes for members, who are isolated by disability or through living in a rural area. (Individual membership currently £2 per year).

Services include Minibus hire, Dial a Ride, Individual Support Service and Wheelchair Loan.

Blyth Valley Disabled Forum, 01670 360927 www.blythdisabledforum.co.uk Fully accessible vehicle for people who are disabled or who have limited mobility for social outings, church services, recreation, etc. Available 7 days.

www.wrvs.org.uk Volunteer car transport scheme for regular or one-off trips, shopping, social, hospital etc. They also have a wheelchair accessible car but ring first for details of this.

NEED Ltd (NE Equality & Diversity) 01665 605780 www.needltd.co.uk Safe, accessible transport across the region and borders, for organisations or individuals who are isolated or without access to conventional transport or who need a ‘door to door’ service. Includes Dial-a-Ride service into market towns from rural areas, also free Travel Planning for help with difficult journeys.

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North Seaton Colliery Community

Red Cross Transport Scheme,

Centre Minibus, 01670 851457 Wheelchair accessible 17 seat minibus for groups and individuals.

Ring evenings, after 9.30pm if possible.

0191 273 7961

Northumberland Car Share scheme,

www.redcross.org.uk North of Tyne scheme covers Northumberland too. Car or wheelchair-accessible minibus can be arranged for individuals or groups for any journey purpose.

Go Smarter Northumberland Team, 01670 620161, Andy Chymera,

Upper Coquetdale Community

www.GoSmarterNorthumberland.

Transport, 07870 577 667 or

co.uk Car sharing scheme for one-off or regular trips, saves money and reduces your carbon footprint.

Contact the team via the website or ring for details.

01669 621855

Reaction Independent Living

Watbus Community Transport,

Shopping Project, Wansbeck CVS,

01670 522999

01670 858688, Karen Cox Scheme to enable people who are isolated or disabled to travel to the shops, bank etc. Collects from home on Tues, Wed and Thurs from different parts of Wansbeck, Seaton Valley and Blyth either fortnightly or monthly.

Service runs with volunteers and there is a cost. Please ring to apply or ask your care manager.

www.watbus.org.uk Community transport scheme across Northumberland for individuals or groups who are older or who have difficulty using mainstream transport.

www.ucct.btck.co.uk Wheelchair accessible 17 seat bus covers whole area for individual or group bookings. Regular Friday shopping trips to Rothbury.

See also page 7 for Age UK Rural Access Project .

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MORE ON TRANSPORT

TRAIN TRAVEL Assisted Passenger Reservation

More on Transport

System, National Rail Enquiries,

Traveline, 0871 200 2233

08457 48 49 50

www.travelinenortheast.info Information on local fares, times and routes for bus, coach, train or ferry travel.

0845 6050 600 textphone

www.gov.uk/transport-disabled Transport and travel advice for disabled and less able people

BUS TRAVEL Arriva, 0844 800 4411 www.arrivabus.co.uk Check on the day of travel to find out which services have low floor access.

Mobility scooters must be assessed for compatibility with bus travel and be within recommended size limits.

Go North East, 0845 60 60 260 www.simplygo.com Buses all have low floor access. Their 8IFFMDIBJS (VBSBOUFF NFBOT UIFZ will call a taxi for you if for some reason you cannot get on.

www.nationalrail.co.uk If you need assistance getting on or off, ring to give National Rail 24 hours notice. They will then connect you to the train company to make a booking. Most trains can accommodate wheelchairs and new trains have facilities to help sensory impaired people. The website gives detailed access information for most stations. Bear in mind that some train companies cannot carry mobility scooters.

Disabled Persons Railcard, 0845 605 0525 0845 601 0132, Minicom/Textphone www.disabledpersons-railcard.co.uk If you have a disability you may be eligible for a discount amounting to a third off the ticket price. This also applies to a companion travelling with you.

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SPECIAL ASSISTANCE AT AIRPORTS

CONCESSIONARY FARES: BUS PASSES

Special assistance is free and is arranged by the airline if you request it when you book. Bear in mind that airlines can only take a certain number of wheelchairs per flight. Try to arrange it 48 hours in advance of travel so help can be offered at your destination too. If you haven’t done this, the airport will still do the best they can.

0845 600 6400

Edinburgh Airport

TO APPLY/RENEW BY POST

0844 481 8989 enquiries 0131 344 3449 Special Assistance Help points around the airport terminal, car parks and drop-off areas have telephones or help buttons you can use to request help with baggage or wheelchair provision. Or book Special Assistance in advance.

Newcastle Airport, 0871 882 1121 There is a Help Phone in the car park if you need it, or once inside the terminal, go to the Special Assistance desk for help.

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www.northumberland.gov.uk Free bus passes for people who are registered disabled cover off peak local bus travel throughout England.

In Northumberland disabled pass holders go free at any time. If you need a carer with you, apply for a Companion Card to cover their bus fare too. For travel into Scotland, passes may be used on some cross border routes.

Ring for an application form and send to Concessionary Travel, Passenger Transport Unit, Northumberland County Council, County Hall, Morpeth NE61 2EF. To renew it you should reapply, although those passes that expired on 31 March 2013 are being automatically renewed. A replacement costs ÂŁ15 if you lose it.

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5SBOTQPSU (FUUJOH "SPVOE

TO APPLY/RENEW IN PERSON

Blue Badge Parking Scheme,

Visit one of the Council Information Centres, taking proof of age, residency, your disability and a passport photograph. Your pass should arrive within two weeks.

Council Information Centres located in: t (SFFOXFMM -BOF "MOXJDL t 8BOTCFDL 4RVBSF "TIJOHUPO t 'SPOU 4U 8FTU #FEMJOHUPO t 8BMMBDF (SFFO #FSXJDL t ,FFM 3PX $FOUSF #MZUI 7BMMFZ t 'PSVN 8BZ $SBNMJOHUPO t )BESJBO )PVTF )FYIBN t #SJEHF 4USFFU .PSQFUI t "WFOVF 3E 4FBUPO %FMBWBM

0845 600 6400 National scheme allows parking concessions for people with severe mobility problems—whether drivers or passengers. Badges are issued for up to three years to people with permanent disabilities. Apply at a Council Information Centre.

NB There may be changes to eligibility for badges as Disability Living Allowance is replaced by Personal Independence Payments during 2013.

CONCESSIONARY FARES: TAXI TOKENS 0845 600 6400 Concessionary scheme for those receiving certain benefits, without access to a car, who cannot use public transport because of disability.

The scheme allows you to buy ÂŁ50 of tokens per year for ÂŁ10. Ring for details or visit a Council Information Centre for an application form and a list of taxi firms who accept tokens.

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About Mental Health and Disability One in four adults will experience some kind of mental health problem at some point in their lives with mixed anxiety and depression most common. About one in ten children have a mental health problem at any one time and one in five older people are affected by depression.

(Mental Health Foundation) One in fifty people have a learning disability requiring life long support.

(Learning Disabilities Observatory) Neurological conditions are the most common cause of serious disability with ten million people in the UK living with a condition which has a significant impact on their lives. (The Neurological Alliance).

About Us Northumberland, Tyne and Wear NHS Foundation Trust is one of the largest mental health and disability trusts in England, employing over 6,000 staff and

operating from over 100 sites to provide a range of comprehensive services including some regional and national services.

We support people in the communities of Northumberland, Newcastle, North Tyneside, Gateshead and Sunderland, working to deliver care and support to people in their own homes and from community and hospital based premises.

Our vision is ‘to improve the well-being of everyone we serve through delivering services that match the best in the world’.

Our Hospital sites include s St George’s Park, Morpeth s Northgate Hospital, Morpeth s St Nicholas Hospital, Newcastle s Walkergate Park, Newcastle s Ferndene, Prudhoe s Cherry Knowle Hospital, Sunderland s Monkwearmouth Hospital, Sunderland

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Our Services The Trust offers a wide range of community and inpatient services for children, adults and older people with mental health problems, including substance misuse; together with learning disability and neurorehabilitation services.

Join us and become a Foundation Trust member Why not join the Trust and be one of over 12,000 public members and 6,000 staff members who represent the communities we serve.

Details of some of our local services are included in the main body of the Golden Guide. A complete guide to services is available to download through our website and NTW appS ARE now AVAILABLE FOR THE I0HONE AND FOR !NDROID DEVICES

As a member you will: s s s

For more information about the Trust and our services: telephone 0191 213 0151 or visit www.ntw.nhs.uk

s s

Receive regular information about the Trust Give your views on our plans and how we can make things better Get involved, if you wish, in issues that interest you Elect people to the Council of Governors which will help run the Trust, Stand as a Governor yourself.

To ďŹ nd out more about becoming a member contact Wendy Pinkney, Membership Manager on 0191 2232468 or visit the website at www.ntw.nhs.uk and look at the ‘get involved’ section.

Shining a light on the future

2013 edition

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03 INDEPENDENT LIFE Having the right kind of support and suitable modifications at home can make all the difference to someone living independently. Contact Adult Social Care whether you expect any help or not, as they offer a range of support and may come up with advice and new solutions to suit your circumstances.

ADULT SOCIAL CARE SERVICE 01670 536400 www.northumberland.gov.uk/ socialcare The Adult Social Care service, funded

by Northumberland County Council, can help people who need short term help following a health crisis or accident, and also people who need longer-term support. Carers are also supported as they are entitled to have their own needs assessed.

See also page 7 Social Care and Health Information Points.

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SELF-DIRECTED SUPPORT & PERSONAL BUDGETS If you need longer-term support, there are self-directed support arrangements designed to make sure you stay in control. If you are assessed as needing it, you will be offered a personal budget which you can use to make arrangements in the way that best suits you.

You can either manage the money yourself or ask an organisation to handle the administration for you. Or you can opt to have Adult Social Care arrange support such as help from a home care agency, attendance at a day centre etc. Even if you are not entitled to a personal

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Independent Life

budget, you can still receive advice and information about social care services from Adult Social Care, ring as above.

Costs for Support at Home, Charges Helpline 01670 622891 Most people contribute at least part of the cost of support. You usually pay the hourly rate of ÂŁ12.84 up to a maximum charge of ÂŁ251.75 per week for support at home. The level of contribution depends on your income and savings following a financial assessment. Charges current up to April 2013.

HOME ADAPTATIONS If you need adaptations to your home—such as installing a stairlift, bathing adaptations, wheelchair ramp etc, you can arrange this privately by hiring or buying equipment. If you are a tenant your landlord may arrange adaptations, or you may be eligible for partial or full financial help through the Disabled Facilities Grant. In either case you should contact Adult Social Care to arrange an assessment of your needs by an occupational therapist. This can be helpful even if you intend to pay yourself.

Care & Repair Northumberland, 01670 851844 The agency works on behalf of Northumberland County Council to give practical help with home adaptations through delivery of %JTBCMFE 'BDJMJUJFT (SBOUT See also page 42 for Handyperson service and ad on page 45.

DISABLED FACILITIES GRANT This means tested Council grant is available to disabled, older or vulnerable owner-occupiers or tenants. Once the occupational therapist’s recommendations have been agreed then Care & Repair Northumberland can manage the %JTBCMFE 'BDJMJUJFT (SBOU BQQMJDBUJPO process, help find any extra finance required, assist you to choose a contractor and manage the project.

EQUIPMENT FOR INDEPENDENT LIVING Where necessary, Adult Social Care can also arrange equipment to help with independent living—which is usually free, as well as alarm sensors to alert people who can help if you have an accident.

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EMERGENCY ALARM SYSTEMS If you are concerned about safety at home, you can be connected to a community alarm service so you can call for help. This can be as simple as wearing a watch or pendant with an alarm button. Landlords may offer this service automatically, but it is available for residents in any kind of housing.

TELECARE Telecare extends the basic alarm system by adding various sensors for an extra charge. There are detectors for falls, floods, gas leaks, or even unusual patterns of movement e.g. where someone may have become confused. Telehealth’s automated system alerts you when medication is due and will alert staff if it has not been taken. Contact Adult Social Care for details, or ring one of the following: Valley Care 01670 827100 Northumberland County Council alarm and Telecare service.

Age UK Personal Alarm 0800 011 3846

Callsafe 0845 21 707 21 www.callsafe.org 1BSU PG UIF +PIOOJF +PIOTPO )PVTJOH Trust.

REPAIRS & MAINTENANCE Blyth Star Enterprises, 01670 855130 or 07764 939189 www.blythstar.com Charity runs gardening service in Blyth Valley and Wansbeck areas, including maintenance, tidying, supplying bedding and hanging baskets.

See also page 19, page 43, page 62 and ad on page 63 Care & Repair Northumberland, Handyperson Service, 01670 851952 DIY & small repairs are carried out for disabled and older people.

Free home safety assessments and work which prevents falls is free e.g. change light bulbs, fix curtain rails, loose carpets etc. Other essential work costs ÂŁ10 per visit e.g. fit locks, change tap washers. Non essential work is charged at ÂŁ24 per hour, e.g.

Cat flaps, flat pack furniture. They cannot do electrical, gas, plumbing or roofing work or decorating.

www.ageuk.org.uk/alarm

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Independent Life

Castle Morpeth Disability Association (CMDA), Handyman service 01670 504488 www.cmda.org.uk Free service for people with disabilities, low income families or over 60s in South East Northumberland. They fit curtains, shelving, flat pack furniture, inflate wheelchair tyres and other small jobs.

They also run a Community Repaint Scheme, where donated unused paint is redistributed to others who can use it.

See also page 9 activities, page 29 shop, page 43 handyman and page 64 job search.

MORE HELP WITH INDEPENDENT LIVING Age UK National Advice Line,

organisations. Welfare rights face to face casework service Tues – Thurs 9.00am – 5.00pm.

Azure Charitable Enterprises, Kielder Avenue, Beacon Lane, Cramlington, NE23 8JT, 01670 733966 www.azure-charitable.co.uk Shared living support in the charity’s own houses for people with learning or physical disabilities. Also outreach support for people in their own homes.

See also page 62 for work and training schemes.

Bell View Home Support Scheme, 01668 219220 Volunteers offer basic short term support to provide practical help and social contact.

0800 169 6565 www.ageuk.org.uk Wide range of information guides and factsheets on care, including paying for a care home, finding help at home, housing, personal budgets etc.

Age UK Northumberland Advice Service, 0845 0 950 150 or 01665 605707 www.ageuk-northumberland.org.uk Telephone advice Mon – Thurs 10.00am – 1.00pm for over 50s, their families, unpaid carers and

Blyth Star Enterprises, 01670 355421 www.blythstar.com Charity supports people with mental health issues, learning and other disabilities. Its supported living scheme offers bedsit accommodation and independent living with support.

See also page 19, page 42, page 62 and ad on page 63

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BT Communications Help

Disability Rights UK

0800 800 150

0845 026 4748

www.bt.com/includingyou If you have hearing, sight, dexterity, speech or mobility impairment BT offer help including specialist equipment e.g. text or hands free phones, speech amplification etc, and services such as sign language communication, bills in Braille or audio. Their Try Before You Buy scheme runs at NCBA in Morpeth where you can try out phones and accessories.

www.disabilityrightsuk.org Advice on direct payments, including individual budgets, funding from social services in relation to the care needs of the disabled, general advice on employing personal assistants. It does not give information about claiming benefits.

See page 58.

www.livingmadeeasy.org.uk Useful advice on daily living aids and products through helpline, fact sheets, supplier directory and website.

Coquet Trust, 0191 285 9270 www.coquettrust.co.uk Support at home for those with learning difficulties by referral, but you can book outreach support in the community yourself.

Disability North, The Dene Centre, Castle Farm Road, Newcastle, NE3 1PH 0191 284 0480 www.disabilitynorth.org.uk Advice on independent living as well as benefit claims, representation at appeals, rights to services, housing, holidays, mobility and access etc. A separate service demonstrates and assesses specialist equipment e.g. wheelchairs, walking aids, bathroom and kitchen equipment etc.

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Disabled Living Foundation 0845 130 9177

Northumbrian Water Extra Care Scheme, 0845 717 1100 www.nwl.co.uk The scheme is for people who may need extra support or have special requirements. They give advance warning of any planned water supply cuts. If there’s an unplanned interruption they prioritise you and will bring bottled water out. You may be eligible for an alternative charge scheme if you have to use large amounts of water—for a particular medical/health condition and you are on certain benefits. Ring to register on the scheme

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Independent Life

HANDYPERSON SERVICE A partially free service for older and vulnerable people

ASK F SA OR O TO FETY UR FR H A TRI ELP R SSES EE HO WIT PS AN EDUC SMEN ME T DA E HIN CC SLIP T TO HE HO IDENT S, HOM IMPR ME, S AND O ES ECU VE RIT Y.

Work which helps prevent falls and accidents is free and includes

Other core work is charged at ÂŁ10 per visit and includes

Extra non essential work is charged at ÂŁ24 per hour +VAT and includes

‡ change light bulbs, ‡ hang curtains, ‡ take down light shades

‡ changing tap washers ‡ door handles

‡ ÀDW SDFN IXUQLWXUH ‡ FDW ÀDSV

Tel: 01670 851952 Email: northumberlandhandyperson@threerivershousing.co.uk

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Northumbria Supported Living Service, Leonard Cheshire Disability, Bradbury Court, Thornhill Road, Ponteland, NE20 9NU 01661 867610, Jan Young northumbriasupportedliving@ lcdisability.org www.lcdisability.org Specialist accommodation, care and housing related support for adults with physical, sensory or learning disabilities. Their domiciliary care service can offer round the clock support. And they run a nurse-led service at home too. Ring for details or to refer yourself.

CARE & CARERS Bell View (Belford) Care Workers Register, 01668 219220 Directory of trained care workers available to work in rural North Northumberland.

Blyth Valley Disabled Forum, 01670 364657, Disability Centre 01670 360927, Home Care Centre www.blythdisabledforum.co.uk Advice on all disability issues, home care support on referral.

See also page 68 welfare benefits advice.

Reaction Independent Living Shopping Project, Wansbeck CVS,

Carers Northumberland,

01670 858688, Karen Cox Scheme to enable people who are isolated or disabled to travel to the shops, bank etc. Collects from home on Tues, Wed and Thurs from different parts of Wansbeck, Seaton Valley and Blyth either fortnightly or monthly.

Service runs with volunteers and there is a cost. Please ring to apply or ask your care manager.

0844 800 7354

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www.carersnorthumberland.org.uk Advice and support for all adult carers, including those in employment or seeking work. Support groups, skills development, Carers Emergency Card and access to small grants for carer breaks. Information Line Mon-Fri 10.00am - 2.00pm and first and third Tues of the month 5.30pm - 7.30pm (answerphone at other times). Carer Support Workers based in Ashington, Belford and Hexham work throughout the county.

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Independent Life

Carer’s Allowance Unit

UKHCA (UK Home Care Association)

0845 608 4321

0208 661 8188

0845 604 5312 textphone

www.ukhca.co.uk Lists of local providers of care at home with a code of practice.

www.gov.uk/carers-allowance-unit Information on eligibility and claims for Carer’s Allowance and Carer’s Credit, though they cannot help filling in forms.

Carers UK, Advice Line, 0808 808 7777 www.carersuk.org Helpline Wed and Thurs, 10.00am - 12.00pm and 2.00pm - 4.00pm.

Practical advice on carer’s rights, making the most of your money, juggling work and care etc.

Employment, Nursing & Home Care Agencies Find private care services in the Yellow Pages directory. Look under Home Care Services or Nurses’ Agencies & Care Agencies.

First Stop Care Advice 0800 377 7070 www.firststopcareadvice.org.uk www.housingcare.org Detailed information on specialist accommodation that offers support and/or care. Also advice on making choices as well as a directory of services for those opting to stay at home.

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2013 edition

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04 HEALTH SUPPORT Here we have listed a range of health organisations, from hospitals to local support groups and charities. We aimed for a representative selection —but if we have missed out any that are important to you, please let us know for inclusion next time.

Support groups generally offer assistance through information and advice or offer individual PS HSPVQ BDUJWJUJFT (SPVQT NBZ be run by volunteers, if you get in touch please be aware that it could be their home number you are calling.

NHS 111

HOSPITALS

NHS 111 and out of hours help, 111 This service has replaced NHS Direct as well as the Out of Hours service. Ring 111 if you urgently need medical help or advice. But if it’s a life-threatening situation you should call 999.

0844 811 8111 is the telephone number for the following Hospitals: t "MOXJDL *OĂĽSNBSZ

t #MZUI $PNNVOJUZ )PTQJUBM

t )FYIBN (FOFSBM )PTQJUBM t .PSQFUI $PUUBHF )PTQJUBM t /PSUI 5ZOFTJEF (FOFSBM t 8BOTCFDL (FOFSBM

48

t #FSXJDL *OĂĽSNBSZ

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Health Support

Other Hospitals: t )BMUXIJTUMF )PTQJUBM (currently Ward 1 at Hexham during rebuild), 01434 655405 t 3PUICVSZ $PNNVOJUZ )PTQJUBM 01669 620555 t /FXDBTUMF (FOFSBM 37* 'SFFNBO

complain or share concerns about your services. You can also write to "EVMU 4FSWJDFT BOE )PVTJOH (SPVQ Comments, Compliments and Complaints, FREEPOST RLTX-LBXU-SHBS, County Hall, Morpeth, NE61 2DEF. (No stamp required.)

& Dental Hospitals 0191 233 6161 t 4JS (# )VOUFS .FNPSJBM )PTQJUBM 0191 220 5953 0844 811 5522 or 0191 213 0151 can both be used for t /PSUIHBUF )PTQJUBM t 'FSOEFBO )PTQJUBM (formerly Prudhoe Hospital) t 4U (FPSHF T 1BSL t 4U /JDIPMBT )PTQJUBM

DEALING WITH CONCERNS If things have gone wrong speak directly to the people providing your service. This is often the best way to resolve problems. If you need help to do this ask a family member or friend or see below for more assistance.

Age UK Northumberland Advocacy Service 0845 140 0088, Jane Cater Confidential, free service, across Northumberland, for over 50s who would like help to express their views, access services and have their rights upheld on any issues. Particular focus on helping people facing financial distress or fuel poverty.

Disability Hate Crime, Northumbria Police, 101 (non-emergency enquiries) www.northumbria.police.uk A crime motivated by the victim’s disability is a disability hate crime. In Northumberland there are now Safe Reporting Centres in 20 community venues, listed on the website or ring for more information.

See also ad on page 32

Adult Social Care Services, Comments, Compliments and Complaints Team 01670 628888 Contact the team to compliment,

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Equality Advisory & Support Service (EASS), FREEPOST Equality Advisory Support Service FPN4431 0800 444 205, 0800 444 206 textphone www.equalityadvisoryservice.com Advice on discrimination and human rights issues. Includes disability and age discrimination.

PALS Service (Patient Advice and Liaison), 0800 032 02 02 Email: northoftynepals@nhct.nhs.uk Confidential support for patients, families and carers. Information, advice and problem-solving about NHS care includes hospitals, (1T %FOUJTUT 0QUPNFUSJTUT BOE Pharmacists. They can refer you to other agencies if necessary.

SAFEGUARDING ADULTS www.northumberland.gov.uk/safe If someone you know is at risk of being abused or neglected contact the police if there is immediate danger, or Adult Social Care on 01670 536400. Outside office hours contact the Emergency Duty Team on 0845 600 5252.

See also page 49 Disability Hate Crime.

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CHARITIES, SUPPORT GROUPS & SERVICES Action on Hearing Loss (formerly RNID), Reiver House, Staithes Lane, Morpeth, NE61 1TD 01670 513606 www.actiononhearingloss.org.uk Support groups for people with hearing loss, in Berwick, Alnwick, Belford, Morpeth, Mickley. Also dropins county wide for hearing aid support.

A.D.D.E.R. (Action for Dystonia, Diagnosis, Education and Research), 0191 477 7700 www.actionfordystonia.co.uk Age UK Northumberland Community Dementia Service, 0845 140 0088 Day centre service for older people with dementia in Amble and Berwick, transport provided, safe and caring environment.

Age UK Northumberland Friendship Line 0845 140 0088 Weekly telephone call for isolated or lonely older people in Northumberland. Also Phone a Friend scheme.

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Health Support

Introducing NHS Northumberland Clinical Commissioning Group Led by family doctors and other clinicians, NHS Northumberland Clinical Commissioning Group are responsible for the planning and buying of Northumberland healthcare.

What we will do We are ensuring that you as patients will be put at the heart of the health service and are building upon the work that has previously been done. As healthcare professionals, we will be able to make decisions on your behalf to ensure that we deliver the best possible care, both in terms of quality and safety.

To ensure a local focus is maintained and because of the different needs of people across the county, we have formed four locality groups. These are based on the geographical locations in Northumberland and are called North, Central, Blyth Valley, and West.

How you can get involved We are really keen to hear your views on healthcare in Northumberland and want to work with you to make sure that healthcare services are more responsive to your needs as patients.

If you would like to get involved, the easiest way is to join your Patient Participation Group by speaking to your Practice Manager at your local GP practice.

For more information To ďŹ nd out more about us visit our website: www.northumberlandccg.nhs.uk

Dr Alistair Blair Chief Clinical OfďŹ cer

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Alzheimer’s Society,

Berwick

0300 222 1122 national helpline

Berwick Infirmary, Day Room,

www.alzheimers.org.uk t #FSXJDL

t #MZUI t .PSQFUI

01289 331559, Doris McGlinchey Meets third Mon of the month 4.30pm – 6.00pm.

t )FYIBN Many new services are being developed over the coming months, including drop-in sessions for support and information, support for carers and dementia cafĂŠ with socialising and activities, please ring for details.

Wansbeck Wansbeck General Hospital, Education Room 6 wansbeck_ac@btinternet.com Meets last Tues of the month 6.00pm – 8.00pm.

At Home in the Community Ltd,

Anxiety UK,

0191 228 8300

0844 4775 774

www.athome.uk.net Residential homes for adults with learning disabilities in Haltwhistle, Prudhoe and Hexham, also help developing enabling care packages.

www.anxietyuk.org.uk Helpline, telephone therapy, penpal service, web therapy and chat room for people with anxiety disorders and phobias.

Brainbox, Disability North, The Dene Arthritis Care, 0808 800 3050

$FOUSF $BTUMF 'BSN 3PBE (PTGPSUI

www.arthritiscare.org.uk National helpline, advice, publications to download. Branches offer support, information sharing, usually a speaker and are very social - new members welcome, ring in advance or else just turn up.

Newcastle upon Tyne NE3 1PH 0800 012 4027 www.brainboxsupport.org.uk Counselling and listening service for brain injury survivors and their families. For young people and adults.

Alnwick Anchor Housing, Church Lane, Bailiffgate, NE66 1NP 01665 603935, Ruth Dobbie Meets first Wed of the month (except May) at 7.00pm.

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Health Support

British Heart Foundation,

Community Mental Health Teams,

0300 330 3322

Northumberland Tyne & Wear NHS

0774 664 2270, Berwick support

Foundation Trust

group

0191 213 0151 For a mental health concern e.g. depression, memory problems, BOYJFUZ WJTJU ZPVS (1 PS PUIFS IFBMUI professional. If appropriate they will refer you to the Community team for treatment and may be able to visit you at home.

www.bhf.org.uk Central Palz, Seaton Park Medical Group, Norham Road, Ashington, NE63 0NG 01670 842021 Therapies, counselling, social groups, transport for patients with lifelimiting illness and carers in Central /PSUIVNCFSMBOE 0O SFGFSSBM GSPN (1 nurse or care manager. Operates Wed and Thurs only.

Changing Lives North of Tyne, Momentum North East, Forth Banks House, Skinnerburn Road, Newcastle, NE1 3RH 0191 232 0234 www.momentumscotland.org Interest groups and activities for people with acquired brain injury and other neurological conditions.

New groups coming along in Northumberland and Newcastle, ring for details.

Contact, (Morpeth Mental Health (SPVQ -UE (SFZ T :BSE 0MEHBUF Morpeth, NE61 1QD 01670 510652 www.contactmorpeth.org.uk Drop-in centre and cafÊ supports people with mental health problems and their carers. Self-help groups, counselling, events, outings. Open Tues, Wed, Thurs 10.00am – 4.00pm, Fri 10.30am – 3.30pm. Social evening Fri 7.00pm – 9.00pm.

See also page 64 for Job Coach and vocational programme.

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Making a difference: Your Voice - Your Views - Your Life

If you can tell us what you need to live well... then you can help us improve services What we do At NNA, we provide a voice for people with brain or spine injury, from a condition such as Parkinson’s, MS, Huntington’s, motor neurone disease or stroke, or through accident.

We get results right on our doorstep We encouraged the RVI to install a bleeper system to improve waiting at MS clinics. We published a directory for GPs to direct patients to support, and we’re working on improving accessibility at local hospitals.

We work with HealthWatch, NHS specialists, local authorities, GPs and Commissioners across the North East to campaign for better services. We do this by finding out what people need to help them and offer a way to have their voices heard. We also direct people to the best help for them locally.

Come and join us If you have a neurological condition and would like to help improve the services that matter to you, we would love to hear from you.

Kate Bowman . Northern Neurological Alliance 0191 242 1337 or 0191 478 5959 x 205 (Sight Service) c/o Sight Service . Bensham Hospital Email: kbowman@na-na.org.uk Gateshead . Tyne & Wear . NE8 4YL www.northernna.org.uk

EKZd, ZE h^ t z Ď­Ďł tÄ‚ĹŻĹŻÄ‚Ä?Äž 'ĆŒÄžÄžĹś ͘ ÄžĆŒÇ Ĺ?Ä?ĹŹ ͘ d Ď­Ďą Ď­ For adults with a range of complex needs, including mental health problems and ĹŻÄžÄ‚ĆŒĹśĹ?ĹśĹ? ÄšĹ?Ć?Ä‚Ä?Ĺ?ĹŻĹ?Ć&#x;ÄžĆ?͘ tÄž Ç Ĺ˝ĆŒĹŹ Ç Ĺ?ƚŚ ƉĞŽƉůĞ Ä¨ĆŒĹ˝Ĺľ ĹśĹ˝ĆŒĆšĹš EĹ˝ĆŒĆšĹšĆľĹľÄ?ÄžĆŒĹŻÄ‚ĹśÄšÍ˜

ZÄžÄ?Ĺ˝Ç€ÄžĆŒÇ‡ ŽĂÄ?ĹšĹ?ĹśĹ? ^ÄžĆŒÇ€Ĺ?Ä?Äž Íť Our service allocates a personal Recovery Coach who will work with you ƚŽ ĚĞĎŜĞ Ç‡Ĺ˝ĆľĆŒ ĆŒÄžÄ?Ĺ˝Ç€ÄžĆŒÇ‡ Ĺ?ŽĂůĆ?Í• žŽŜĹ?ĆšĹ˝ĆŒ Ç‡Ĺ˝ĆľĆŒ Ć‰ĆŒĹ˝Ĺ?ĆŒÄžĆ?Ć? ĂŜĚ Ć?ĆľĆ‰Ć‰Ĺ˝ĆŒĆš LJŽƾ ƚŽ Ä‚Ä?ĹšĹ?ĞǀĞ Ç‡Ĺ˝ĆľĆŒ Ĺ?ŽĂůĆ?͘ Íť KĆľĆŒ Ä?ÄžĹśĆšĆŒÄž Ĺ˝ÄŤÄžĆŒĆ? Ä‚Ä?Ć&#x;Ç€Ĺ?Ć&#x;ÄžĆ? ƚŽ ÄžÇ†Ć‰ĹŻĹ˝ĆŒÄž Ç‡Ĺ˝ĆľĆŒ ĹŻÄžĹ?Ć?ĆľĆŒÄž Ĺ?ĹśĆšÄžĆŒÄžĆ?ĆšĆ?Í• ǀŽÄ?Ä‚Ć&#x;ŽŜĂů Ä‚Ć?ƉĹ?ĆŒÄ‚Ć&#x;ŽŜĆ?Í• Ć‰ĆŒĹ˝ĹľĹ˝ĆšÄž ĆŒÄžÄ?Ĺ˝Ç€ÄžĆŒÇ‡ ĂŜĚ ĆŒÄžĹ?Ä‚Ĺ?Ĺś Ĺ?ŜĚĞƉĞŜĚĞŜÄ?Ğ͘

Íť

Íť

KĆľĆŒ ŇĞdžĹ?Ä?ĹŻÄž ŇŽĂĆ&#x;ĹśĹ? Ć?ĆľĆ‰Ć‰Ĺ˝ĆŒĆš can help LJŽƾ žĂĹ?ŜƚĂĹ?Ĺś Ç‡Ĺ˝ĆľĆŒ ƚĞŜĂŜÄ?LJ ĂŜĚ

Ĺ?ŜĚĞƉĞŜĚĞŜƚ ĹŻĹ?Ç€Ĺ?ĹśĹ?͘ tÄž Ä‚ĹŻĆ?Ĺ˝ Ć‰ĆŒĹ˝Ç€Ĺ?ĚĞ Ć‰ÄžĆŒĆ?ŽŜĂů Ä‚Ć?Ć?Ĺ?Ć?ƚĂŜƚĆ? to ŚĞůƉ LJŽƾ žĞĞƚ Ä‚ ĆŒÄ‚ĹśĹ?Äž ŽĨ ŜĞĞĚĆ? ĆšĹšĆŒĹ˝ĆľĹ?Ĺš Ç‡Ĺ˝ĆľĆŒ WÄžĆŒĆ?ŽŜĂů Ä?ƾĚĹ?Ğƚ Ĺ˝ĆŒ Ĺ?ĆŒÄžÄ?Ćš

WĂLJžĞŜƚĆ?͘

KĆľĆŒ Ć?ÄžĆŒÇ€Ĺ?Ä?ÄžĆ? Ä‚ĆŒÄž Ä‚Ä?Ä?ÄžĆ?Ć?ĞĚ ĆšĹšĆŒĹ˝ĆľĹ?Ĺš Ç‡Ĺ˝ĆľĆŒ Ä?Ä‚ĆŒÄž žĂŜĂĹ?ÄžĆŒ Ĺ˝ĆŒ Ä?LJ WÄžĆŒĆ?ŽŜĂů ƾĚĹ?ĞƚĆ? ĂŜĚ Ĺ?ĆŒÄžÄ?Ćš WĂLJžĞŜƚĆ?͘

dĹ˝ ĎŜĚ Žƾƚ ĹľĹ˝ĆŒÄž ƉůĞĂĆ?Äž Ä?ŽŜƚĂÄ?Ćš ĆľĆ? ŽŜ ĎŹĎ­ĎŽĎ´Ďľ ϯϹϲϾϭϾ Ç Ç Ç Í˜ĹľÄžĹśĆšÄ‚ĹŻĹšÄžÄ‚ĹŻĆšĹšĹľÄ‚ĆŠÄžĆŒĆ?͘Ä?Žž

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Health Support

Coping with Cancer North East,

Fibromyalgia Association UK,

0191 280 5610

0844 887 2444

www.copingwithcancer.org.uk Counselling for groups or individuals either face to face or by telephone.

Complementary therapies for patients. Covers Northumberland and Tyne & Wear.

0844 887 2450, FMA UK Welfare

Coquet Trust, 23-24 Lansdowne Terrace, Gosforth, Newcastle NE3 1HP, 0191 285 9270 www.coquettrust.co.uk Charity helps people with learning disability become more independent through supported living, and encouraging community participation.

See also ad on page 11 Diabetes UK Careline, 0845 120 2960 01325 488606, Regional office www.diabetes.org.uk (SPVQT NFFU NPOUIMZ JO #FSXJDL BOE Tynedale, ring for details.

Epilepsy Society, 01494 601 400 0191 252 0504, 07834 655989, Dee Moore,

Benefits Helpline 0844 887 2433, Angela Campbell NE Coordinator www.fmauk.org www.fibromyalgia-newcastle.co.uk National helplines, information packs and online support forum. Newcastle support group meets third Mon of the month at The Oxford Centre, West Farm Avenue, Longbenton, NE12 8LT from 12.30pm - 2.45pm. Speakers on varying topics range from pain clinic to alternative therapies. They share information, enjoy socialising, refreshments and raffle. New members very welcome, ring in advance or just turn up.

Friends Action North East, (FANE) 0191 231 4327 www.friendsaction.co.uk One-to-one friendship mentoring project. For adults with learning disabilities.

See page 9 and ad on page 18.

NE Manager www.epilepsysociety.org.uk National helpline, online forum and campaigns. Locally trained volunteers offer support in clinics, schools and health centres. Volunteers welcome.

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Headway, 0808 800 2244

In Good Hands, Deafblind Support

www.headway.org uk

Project,

www.headwaycn.org.uk and

0191 410 2201, Linda Scott

www.headwaytynedale.com

www.in-good-hands.org Project offers training and support for people affected by deafblindness in later life.

0191 283 4562 or 0776 6666 015 Alastair White Advice and support for those affected by brain injury. Branches in Ashington, Hexham and Berwick may offer outings, drop-ins and information.

Hearing Link, 0300 111 1113 07526 123255 sms/text enquiries@hearinglink.org www.hearinglink.org Information, specialist services and social contact for people with hearing loss.

Horsepower for Ability, 01665 574727 www.horsepowerforability.com Specialist physiotherapy service uses the movement of horses to help people enhance their movement ability.

Huntington’s Disease Association, 0151 331 5444 0191 373 1709, Dee Boyd

Lifespan, 01434 673777 www.lifespanteam.org.uk Counselling, therapies, befriending, sitting service for carers, bereavement support for people with chronic conditions or life-limiting illness and their families.

Lifetime 01434 344090 www.lifetime-memorymag.co.uk Magazine-style resource for people with memory problems or dementia.

Puzzles, stories, reminiscing.

ME North East, 0191 389 2222 www.menortheast.org (FOFSBM BEWJDF TVQQPSU XJUI CFOFĂĽUT tribunals etc. Home visits.

Cramlington branch, 078775 26627, Sue Dennis Coffee and chat, information, advice on treatment etc.

NE Care Adviser www.hda.org.uk Branch and support group meet weekly in Newcastle. Emotional support, social events, signposting.

Ring for details.

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Health Support

Mencap, Learning Disability Helpline,

Multiple Sclerosis Society,

0808 808 1111

0808 800 8000

www.mencap.org.uk

www.mssociety.org.uk

See page 12 for Alnwick branch and leisure activities.

Mind Infoline, 0300 123 3393 Mind Legal Advice, 0300 466 6463 www.mind.org.uk Information line deals with all aspects of mental distress. Mind Legal advice service deals with issues relating to the Mental Health Act, Mental Capacity Act or Equality Act. MND Connect (Motor Neurone Disease Association), 08457 626262 www.mndassociation.org National helpline. They have limited funds to award grants for financial support in certain cases.

07581 460207, Alnwick 01661 834196, Hexham 01670 858939 SE Northumberland Advice, support and meetings.

National Autistic Society, (NAS) 0808 800 4104 Newcastle Resource Centre 0191 229 6020 or 07884 117 741, Deborah Garland. www.autism.org.uk Information and support for anyone in the north east affected by autism.

Support, social groups and training.

NAS Hexham branch, 07786 856379 Information and parent meetings, run by volunteers.

National Osteoporosis Society,

MS Research and Relief Fund,

0845 450 0230

(MSRRF), Benmar House,

Newcastle group,

Choppington Road, Stobhill, Morpeth,

Mea House, Ellison Place,

NE61 2HX, 01670 505829

Newcastle,NE1 8XS

www.ms-researchandrelief.org Practical help for those with MS and their families. Free services include massage, therapies, personal fitness.

(SBOUT GPS FRVJQNFOU SFTQJUF PS services where these cannot be funded elsewhere. Outreach in Berwick and Hexham.

0191 281 4058, Barbara Purvis or 01423 779662, Jill Beaumont www.nos.org.uk Local branch meets in alternate months on the second Tues of the month at 2.00pm. Talks, medical updates and events. Ring for details.

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Northumberland County Blind

Northumberland Talking Therapies

Association, (NCBA), Reiver House,

Service (IAPT), 0300 123 4502 IAPT offers a range of short term talking therapies for adults in Northumberland suffering mental health problems such as depression and anxiety.

Staithes Lane, Morpeth, NE61 1TD 01670 514316 www.ncba.org.uk Information, advice and support as well as specialist rehabilitation, clubs, support groups, home visiting service, including Sight on Sight Service. Also Sightline telephone peer support service, transcription, low vision equipment demonstrations.

Volunteers welcome.

See ad on page 25.

Northumberland Cancer Support

Parkinsons UK, 0808 800 0303 www.parkinsons.org.uk 0844 225 3608, Information & Support Worker Northumberland 0844 225 3604 Branch and Volunteer Support Officer can put you in touch with local support groups across Northumberland. See ad on page 18.

Group, 2nd floor, Education Centre, Hexham General Hospital NE46 1QJ

Patient Information Centre,

01434 230398

0191 223 2545

www. northumberlandcancersupport

patientinformationcentre@ntw.nhs.uk

group.co.uk Meets Tues from 7.30pm. Ring in advance or just turn up.

www.ntw.nhs.uk/pic Self-help guides on mental health issues such as abuse, anxiety, depression, hearing voices, sleeping problems etc. Ring as above or download from the website. Local directories for mental health and disability support groups, black and ethnic minority groups, and information for carers also available online. See ad on centre pages.

Northumberland Recovery Partnership, (NRP) 01670 396303 New, single-entry drug and alcohol treatment service for Northumberland. Recovery-orientated support options include an abstinence-based day programme.

Self-refer or be referred by a professional. Partnership involves Northumberland, Tyne and Wear NHS Foundation Trust, The Cyrenians and Turning Point.

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Health Support

Samaritans, 08457 90 90 90

Tourette’s Action, 0300 777 8427

www.samaritans.org 24 hour emotional support for those in despair, or who just need to talk.

Textphone 18001 0300 777 8427 TA North East and TA TLC (Tourettes Lifelong Care), 07725 819866 or julie@tourettes-action.org.uk

St. John Ambulance Northumbria,

Julie Collier

Listening Support,

www.tourettes-action.org.uk Information, support, groups and events.

0191 256 7070 www.sja.org.uk Confidential listening support for anyone with a long term health problem and their carers. Mon - Thurs 10.00am - 3.00pm with answerphone at other times.

Stroke Association, 0303 3033 100 01670 840408 regional office www.stroke.org.uk Stroke clubs, or Speech after Stroke clubs, in Alnwick, Berwick, Hexham, Morpeth, Cramlington and Bedlington Station. Self referral or via (1 PS TQFFDI UIFSBQJTU 1FFS TVQQPSU service in Blyth.

Veterans’ Wellbeing Assessment and Liaison Service (VWALS) 0191 441 5974 or vwals@nhs.net Supports the mental health and wellbeing of veterans and their families as well as housing, welfare and employment issues too. Self-refer or be referred by a health or social care professional.

Taking Part Workshops, 0191 262 1808 www.takingpartworkshops.org.uk Organisation helps people take part in creative, active, educational or social activities through links with (1T DIBSJUJFT BOE MPDBM QSPWJEFST *O Northumberland they are improving wellbeing for people with dementia.

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DISABILITY FORUMS & NETWORKS These groups offer members a voice for issues to be raised and concerns expressed.

Some promote the welfare of disabled people through meetings, consultations and events, working alongside other bodies to achieve change.

Others provide specific services for disabled people to access.

They all gather information and feedback on local issues and welcome new members and volunteers.

Healthwatch (formerly Northumberland LINk) 0845 388 0042 www.healthwatchnorthumberland. co.uk A network of local people and groups who influence change and improvement in health and social care services in Northumberland.

Ring for details and see back cover for more information.

Long Term Conditions Forum, Northumberland, 01670 394527, Michele O’Brien, Adult Services,

Blyth NE24 2BU, 01670 360927

Northumbria Healthcare NHS Trust (SPVQ PQFO UP UIPTF XJUI B MPOH UFSN health condition, carers and professionals involved in health and social care in Northumberland.

Members discuss issues, influence decisions on services and share ideas. Bi-monthly meetings, ring for details.

www.blythdisabledforum.co.uk

See ad on inside cover.

Blyth Valley Disabled Forum, Eric Tolhurst Centre, 3-13 Quay Road, Blyth NE24 2AS, 01670 364657 Home Care Centre, Stanley St,

See also page 33 transport, page 46 care, page 68 benefits advice.

Castle Morpeth Disability Association, (CMDA), Office 3D, 1st Floor, Austin House, Sanderson Arcade, Morpeth, NE61 1NS, 01670 504488 www.cmda.org.uk See also page 9 activities, page 29 shop, page 43 handyman, page 64 job search.

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Health Support

Mental Health North East (MHNE),

North Tyneside Disability Forum,

0191 492 8235

Shiremoor Centre, Earsdon Road,

www.mhne.co.uk Campaigns to improve service provision, events and training.

They promote good practice and partnership working.

Shiremoor, NE27 0HJ, 0191 200 8570, Minicom: 2008572, www.ntdf.co.uk Northumberland Disability and Deaf Network, (NDDN) Adapt NE, Bluebird

Newcastle Disability Forum,

House, Haugh Lane Industrial Estate,

The Dene Centre, Castle Farm Road,

Hexham, Northumberland NE46 3PU

Gosforth, Newcastle NE3 1PH,

01434 600599

0191 285 4556 or

www.adapt-ne.org.uk and Facebook

0191 274 1414, Alison Blackburn

group

www.ndf.org.uk Wansbeck Disability Forum, c/o The Northern Neurological Alliance

Toy Library, Station Villa, Kenilworth

(NNA), Bradbury Centre, Bensham

Road, Ashington, NE63 8AA

Hospital, Gateshead, NE8 4YL

01670 523539, Karon Cook

0191 478 5959 ext 205 or 204

www.wansbeckdisabilityforum.com

www.northernna.org.uk +PJO UIFJS /PSUIFSO /FVSPMPHJDBM Voices group to be consulted and help improve services. Members are those with a neurological condition, families, friends, carers, voluntary organisations, charities or those with relevant services. See ad on page 54.

See also page 12 activities, page 49 Hate Crime.

North Tyneside Coalition of Disabled People, Room P174, North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH 0191 296 1437 www.ntcdp.co.uk

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05 WORK LIFE & MONEY Many people with long term conditions can find employment or return to work with the right support. Here are some organisations to approach for advice on this, as well as others who can give money and consumer advice to help you keep an eye on your finances and spend wisely.

EMPLOYMENT & TRAINING

Blyth Star Enterprises, 30 Ridley Street, Blyth, Northumberland NE24 3AG, 01670 355421

Azure Charitable Enterprises, Kielder Avenue, Beacon Lane, Cramlington, NE23 8JT 01670 733966 www.azure-charitable.co.uk Charity runs businesses to provide employment and training for people with disability, including a printing service, garden centre and nursery, landscape and lawn services.

Programmes for 16-25s, and older adult age groups. By referral only.

www.blythstar.com Charity supports people with mental health issues, learning and other disabilities through supported living schemes, training and activities.

Woodwork, IT, crafts, catering, cleaning, admin and finance.

Also a horticultural unit, garden maintenance service, Woodfuel Centre and cafe.

See main entry on page 19, also pages 42 and 43

See also page 43 independent living

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Blyth Star Enterprises Are you or someone you care for experiencing low mood, mental health issues or learning disabilities? We are a local charity and provide a range of supports that you can access LIVING SUPPORT

DAY ACTIVITIES

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/HDUQ QHZ VNLOOV SUDFWLVH ROG RQHV DQG PDNH QHZ IULHQGV LQ WKH IROORZLQJ DUHDV DQG PDQ\ PRUH Woodwork IT & Computing Crafts & Textiles Catering

HORTICULTURAL SERVICES

HEPSCOTT PARK GARDEN CAFÉ *DLQ H[SHULHQFH ZRUNLQJ LQ D FDIp DQG JDLQ TXDOL¿ FDWLRQV DQG VXSSRUW WR KHOS \RX JHW D MRE

THE WOODFUEL CENTRE *DLQ H[SHULHQFH ZRUNLQJ LQ D IDFWRU\ VHWWLQJ ZRUNLQJ LQ D µJUHHQ LQGXVWU\¶ JDLQ TXDOL¿ FDWLRQV DQG JHW VXSSRUW WR KHOS \RX JHW D MRE

:RXOG \RX OLNH WR OHDUQ QHZ VNLOOV JHW FORVH WR QDWXUH DQG HQMR\ JRRG FRPSDQ\" <RX FDQ GR DOO RI WKLV DQG PRUH :RUNLQJ LQ RXU 3ODQW 1XUVHU\ JURZLQJ YHJHWDEOHV KHOSLQJ LQ RXU DOORWPHQWV RU DV SDUW RI RQH RI RXU JDUGHQLQJ WHDPV ,I \RX¶UH LQWHUHVWHG \RX FDQ JDLQ TXDOL¿ FDWLRQV DQG VXSSRUW WR JHW D MRE

EMPLOYMENT SUPPORT ,I \RX DUH ORRNLQJ IRU ZRUN RU QHHG D KHOSLQJ KDQG WR JHW VWDUWHG ZH PD\ EH DEOH WR KHOS ZLWK RXU UDQJH RI WUDLQLQJ RSWLRQV ZRUN H[SHULHQFH DQG HPSOR\PHQW VXSSRUW

,I \RX ZDQW WR ¿ QG RXW PRUH DERXW RXU VHUYLFHV KRZ \RX FDQ DFFHVV WKHP ¿ QG RXW DERXW KRZ \RX FDQ EX\ DQ\ RI RXU SURGXFWV RU KRZ \RX FDQ VXSSRUW XV SOHDVH YLVLW RXU ZHEVLWH DW www.blythstar.com or ring us at 01670 355421 Registered charity no:519443

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Castle Morpeth Disability Association

Henshaws Society for Blind People,

(CMDA), Office 3D, 1st Floor, Austin

Newcastle Centre, Room 25, Heaton

House, Sanderson Arcade, Morpeth,

Complex, Trewhitt Road, Newcastle,

NE61 1NS

NE6 5DY

01670 504488

0191 275 9417 or 0191 265 3031

www.cmda.org.uk They can help develop employability skills, CV writing and job search.

www.henshaws.org.uk/north-east Charity offers courses to improve confidence and skills for visually Impaired adults, themed around Independent Living, Health, Money and Communications. Some courses are accredited, can help gain employment and may offer a work placement. Refer yourself or be referred.

Changing Lives North of Tyne, Momentum North East, Forth Banks House, Skinnerburn Road, Newcastle, NE1 3RH 0191 232 0234 www.momentumscotland.org For people with acquired brain injury and other neurological conditions.

Vocational programme including skills training, job coach and access to work service. Northumberland residents may self refer or be referred.

Daybreak, Network House, Acomb, Hexham, NE46 4SA 01434 608118 www.daybreakcentres.co.uk Charity offers training, work experience and activities for adults with learning disabilities at centres in Hexham, Newcastle and Consett. Training is geared towards employment and includes cafĂŠ and hospitality, horticulture, IT, creative and magazine production, independent living and hobbies. Transport provided.

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Hextol Foundation, Vine Terrace, Broadgates, Hexham, Northumberland, NE46 1NT, 01434 605253 www.hextol.org.uk Opportunities to work and workbased training for volunteers with MFBSOJOH EJTBCJMJUJFT +PCT JODMVEF gardening, decorating, catering and packing, all based in Hexham. Selfrefer or be referred by other services.

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Work Life & Money

Jobcentre Plus 0845 604 3719

Margaretâ&#x20AC;&#x2122;s Fund, P.O. Box 135,

www.gov.uk Make an appointment with the Disability Employment Adviser in your local branch. They help find work or training options, signpost you to benefits advice and assess whether you will be better off in work. If you need equipment to make your job easier the Adviser will help you apply for these through the Access to Work scheme.

Buntingford, SGll 2XJ.

Job Seeker Direct, 0845 60 60 234

Minerva Northumberland Ltd,

0845 60 55 255 textphone

17 Hallstile Bank, Hexham, NE46 3TG,

www.gov.uk Telephone service and website also have details of local vacancies and advice on how to apply.

01434 608222

Learning First, Chevyside, Yetholm Place, Newbiggin Hall, Newcastle, NE5 4EB

email info@margaretsfund.org Charity gives grants to women in financial need and who are in ill IFBMUI (SBOUT BSF NBEF GPS EJTBCJMJUZ aids, convalescent holidays, extra heating, clothing etc. They do not help with debt relief, repairs or alterations. Applications must be made through a care worker, hospital or other charity.

www.minervacentre.com A college environment, for students with or without learning disabilities to learn painting, pottery, design, photography etc. Exhibitions and fun activities as well as NVQ & City & (VJMET RVBMJĂĽDBUJPOT

0191 286 0077 www.learningfirst.org.uk Training, skills development, employability courses and qualifications across a range of subjects for people with learning disabilities, brain injury, mental health problems etc. Also runs specialist advocacy service.

Natural Ability 01434 685777 www.naturalability.org Charity offers training and work experience in land based skills and animal husbandry for adults with learning or other disabilities or mental health problems.

See page 26 holidays.

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Northern Pinetree Trust, Pinetree

Percy Hedley Foundation

Centre, Durham Road, Birtley, Co

Employability Project, 0191 281 7532

Durham, DH3 2TD

www.percyhedley.org.uk Regional project works with employers to find placements and work experience for disabled people.

0191 492 8215 or 0191 492 8219 www.northernpinetreetrust.co.uk Free business training for people with disabilities who wish to become self-employed. Access to business funding if eligible. They work across Northumberland and the north east.

Northumberland Horticultural Service www.northumberland.gov.uk t 4MFFLCVSO )PSUJDVMUVSBM 5SBJOJOH Unit, West Sleekburn Farm, Bomarsund, Bedlington NE22 7AD, 01670 530111 t )PSUJDVMUVSBM 4LJMMT 6OJU )FQTDPUU Park, Morpeth, NE61 6NF, 01670 511560 t 5ZOFEBMF )PSUJDVMUVSBM 4FSWJDF

SEEdS, Foundry House, The Oval, Bedlington, NE22 5HS 01670 536511 Northumbria Healthcare Foundation Trust Supported Employment Service supports people with learning disability, physical disability or mental health issues. They support clients to develop skills to find voluntary work or employment. Self refer, or be referred by care managers or disability employment advisers.

WELFARE BENEFITS

Ridley Hall, Bardon Mill, Hexham, NE47 7BP 01434 344933 Training and work experience in horticulture for people with learning disabilities or mental health problems.

On referral from learning disability care management team, but visitors welcome, ring to arrange a visit.

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We give brief information here on some of the major changes taking place in the welfare system. These were correct at the time of writing (Spring 2013) but may be subject to change so please contact the advisers listed for further details, or check online at www.gov.uk/financialhelp-disabled

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Work Life & Money

Incapacity Benefit, Income Support paid because of illness or disability, Severe Disablement Allowance.

These benefits will be phased out by 2014. If you get any of these you will be reassessed to see if you can get Employment and Support Allowance instead. You will not be affected if you reach pension age by 6 April 2014 or if you are already on ESA.

Universal Credit (UC) This is a new single payment for people who are looking for work, or on a low income. Beginning in 2013 it will gradually replace: income-based +PCTFFLFS T "MMPXBODF JODPNF related Employment and Support Allowance, Income Support, Child Tax Credits, Working Tax Credits and Housing Benefit. The amount of UC will depend on your circumstances.

Personal Independence Payment (PIP) www.gov.uk/pip PIP is the new benefit that from April 2013 - 2016 is gradually replacing Disability Living Allowance for disabled people aged 16 to 64. You will be assessed based on help you need because of your condition and the impact it has on your life. PIP is not means-tested, itâ&#x20AC;&#x2122;s tax free and you can claim it whether youâ&#x20AC;&#x2122;re in or out of work. You can spend the money as you choose.

The DWP will contact you between Oct 2013 and 2016 to invite you to make a claim for PIP. If you do not claim your DLA will end. If you are 65 or over on 8 April 2013 you will not need to claim PIP but will stay on DLA as long as you are still eligible. If you turn 65 after 8th April, you will still need to make a claim for PIP.

WHERE TO GET HELP & ADVICE Age UK Northumberland Advice Service 0845 0950 150 www.ageuk.org.uk/northumberland Telephone advice Mon - Thurs 10.00am - 1.00pm. Advice for over 50s, their families, carers and organisations. Welfare rights face to face casework service Tues - Thurs 9.00am - 5.00pm.

Benefit Enquiry Line, 0800 88 22 00 0800 24 33 55 textphone www.gov.uk/benefits-adviser Information for people who are ill or disabled and their carers. They can arrange a call back to help complete claim forms over the phone, although expect a waiting time of 1-4 weeks for this service.

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Blyth Valley Disabled Forum, 01670 364657 www.blythdisabledforum.co.uk Confidential, impartial interview offers a full welfare rights benefits service.

Advice on benefits, help completing forms, support for tribunals and accompanied representation at tribunals. Home visits for people with limited mobility.

t "MOXJDL Valuation Offices, off Wagonway Rd, NE66 1QL. Also at Amble and Seahouses. t #FSXJDL 5XFFE 4USFFU 5% /( t #MZUI &SJD 5PMIVSTU $FOUSF 01670 369082 3-13 Quay Road, Byth NE24 2AS also at Seaton Delaval and Cramlington.

Carerâ&#x20AC;&#x2122;s Allowance Unit, 0845 608 4321 0845 604 5312 textphone www.gov.uk/carers-allowance-unit Information on eligibility and claims, but they cannot help filling in forms.

t %BXO $"# Tower Buildings, Oldgate, Morpeth, NE61 1PY. Also at Hadston and Ponteland.

Citizensâ&#x20AC;&#x2122; Advice Bureau, (CAB)

www.adviceguide.org.uk www.citizensadvice.org.uk Advice on debt, benefits, tax, housing, consumer and other issues. Branches open for limited hours and may offer appointments, drop-in sessions and a telephone advice service, although they all differ.

t 8FTU /PSUIVNCFSMBOE 01434 605254 $PNNVOJUZ $FOUSF (JMFTHBUF Hexham, NE46 3NP. Also at Prudhoe and Haltwhistle.

t 8BOTCFDL

Disability Living Allowance and Attendance Allowance Helpline,

Your local branch will also know where sessions run in other community venues. All branches are wheelchair accessible.

08457 123456 08457 224433 textphone www.gov.uk/disability-benefitshelpline Deals with claims and queries.

Disability North See main entry on page 44

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Appointment line 01670 522008 89-91 Station Road, Ashington, NE63 8RS.

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Disability Rights UK, 12 City Forum, 250 City Road, London EC1V 8AF, 0207 250 3222 0800 328 5050, Disabled Students Helpline www.disabilityrightsuk.org They deal with benefits queries for students only, but you can buy their Disability Rights Handbook for detailed guidance on benefits and other services.

JobCentre Plus, 0800 055 6688 new benefit claims 0800 023 4888 textphone www.gov.uk/contact-jobcentre-plus They deal with benefit claims for people of working age. Ring to make a new claim and they will take your information over the telephone, then BTL ZPV UP WJTJU ZPVS OFBSFTU +PCDFOUSF Plus. You can also make a claim online.

PENSIONS The Pension Service, 0845 60 60 265 0845 731 7339 textphone www.gov.uk/dwp (FOFSBM FORVJSJFT BCPVU 1FOTJPO Credit, State Pensions etc. If they cannot help directly they will refer you to the correct department.

DWP Visiting Northumberland, 0845 60 60 265 www.gov.uk/dwp If you are unable to access DWP services by telephone or online then you may be able to have an officer visit you at home. They will help complete forms for all the benefits you are entitled to. They can refer you to other services if necessary.

Pension Credit Application Line, 0800 99 1234 0800 169 0133 textphone The Pensions Advisory Service (TPAS), 0845 601 2923 www.pensionsadvisoryservice.org.uk Independent organisation provides information on all aspects of pensions, whether state or private.

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MORE HELP WITH FINANCES CISWO (Coal Industry Social Welfare Organisation), 0191 477 7242 www.ciswo.org.uk Help and advice on benefits, pensions and in some cases financial support if you meet the eligibility criteria.

HMRC Taxes Helpline 0845 300 0627 0845 302 1408 textphone www.hmrc.gov.uk Advice on any tax issue, e.g. codings, tax after retirement, claiming tax back etc.

HMRC National Insurance Helpline, 0845 302 1479 National Debtline, 0808 808 4000

Step Change Debt Charity (formerly CCCS), 0800 138 1111 www.stepchange.org Confidential counselling, budgeting and money management advice for anyone worried about debt.

Disability Law Service, Ground Floor, 39-45 Cavell Street, London E1 2BP 020 7791 9800 Minicom: 020 7791 9801 www.dls.org.uk Charity run by disabled people gives free legal advice for disabled and deaf people, their families and carers in certain areas of law. These are %JTBCJMJUZ %JTDSJNJOBUJPO (PPET BOE Services; Welfare Benefits; Community Care (social services); Employment.

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www.nationaldebtline.co.uk Free, confidential, self-help advice about debt. Counselling and telephone support.

Taxaid, 0845 120 3779 www.taxaid.org.uk Charity gives free tax advice for people who cannot afford a professional adviser. Line open Mon â&#x20AC;&#x201C; Fri 10.00am â&#x20AC;&#x201C; 12.00pm.

Royal British Legion 08457 725 725 Legionline 0191 495 9510 local branch www.britishlegion.org.uk Financial and welfare help for exservice members and families.

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Service Personnel & Veteransâ&#x20AC;&#x2122;

Age UK Northumberland

Agency, 0800 169 2277

0845 140 0088

0141 224 2709 regional welfare

www.ageuk-northumberland.org.uk They give independent advice and can refer you to local and regional places to hire or buy equipment closest to where you live .

service www.veterans-uk.com Help with welfare problems, including benefits, pension claims and compensation. Also supports inservice personnel.

SSAFA Forces Help 01665 576 756, Major Brian Finlayson 0800 731 4880 Forcesline www.ssafa.org.uk Financial, emotional or practical help for those with a forces connection.

Turn2Us, 0808 802 2000 www.turn2us.org.uk Charitable service helps people access grants, benefits or other financial support.

British Healthcare Trades Association 020 7702 2141, www.bhta.net Trade association for healthcare and assistive technologies, including mobility, rehabilitation and homecare products. They help regulate the industry and will advise on complaints about their own member companies. Members follow a code of practice approved by the Trading Standards Institute.

Citizens Advice Consumer Helpline, 0845 404 05 06. For textphone dial 18001 before the helpline number

CONSUMER ADVICE Assistive aids and equipment can be purchased from specialist shops, via the internet and mail order and increasingly from retailers such as B&Q, Halfords and Argos. But it is crucial to seek expert advice on the suitability of products and to try these out wherever possible.

See page 29 for centres where you can try out equipment.

above. www.adviceguide.org.uk Impartial advice on goods and services, your rights and help with making a complaint. Covers gas and electricity, postal services, faulty goods, shoddy workmanship, dishonest traders, scams, online shopping, personal finance. If necessary they will refer your problem to Northumberlandâ&#x20AC;&#x2122;s Trading Standards service who handle more complex queries.

Or contact your local Citizens Advice Bureaux see pages 68 for contact details.

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Disabled Living Foundation, 0845 130 9177 www.dlf.org.uk www.livingmadeeasy.org.uk Impartial advice on all kinds of equipment via their helpline, factsheets and online. The AskSara tool on both websites is a step by step guide to help you identify equipment or services to suit your own personal circumstances.

Ricability, 0207 427 2460, 020 7427 2469 textphone www.ricability.org.uk Consumer research charity for older and disabled people carry out product testing to give detailed product information including choosing a car/powered wheelchair; specialist vehicle adaptations; buying a stairlift; home adaptations; holidays; easy to use mobile phones/TVs etc. Ring for information, download a report from the website or request a printed copy

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The Golden Guide Northumberland.

Overflowing with hints, tips and information about daily life.

Every year a brand new edition keeps you up to date and it’s free!

The Golden

Guide ...it’s worth its weight

‘The Golden Guide’s great - you’ve got everything at your fingertips’ ‘I absolutely love the Golden Guide; I use it all the time.’

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PACKED FULL OF PRACTICAL INFORMATION for over 50s, with a wealth of local contacts and who can help if things go wrong

‘Everyone I’ve ever given it to has praised it.’

COVERS A RANGE OF LOCAL TOPICS including Money, Health, Care, Leisure and Your Home

‘Golden Guide is absolutely excellent we use it such a lot.’

NEW REVISED edition 2013

NORTHUMBERLAND – in association with Northumberland County Council, Northumbria Healthcare NHS Foundation Trust, Northumberland, Tyne & Wear NHS Foundation Trust, Age UK Northumberland and ISOS Housing.

'PS B GSFF DPQZ PG UIF (PMEFO (VJEF TFOU UP ZPV CZ QPTU SJOH "HF 6, Northumberland on 0845

0950150 or visit your library branch or ask a

Care Manager.

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NOTES ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................

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06 QUICKLIST Adult Care Service Northumberland ..................................................................... 01670 536400 Carers Northumberland .................................................................................................0844 800 7354 Disability North ......................................................................................................................0191 284 0480 Healthwatch Northumberland ..................................................................................0845 388 0042 +PCDFOUSF 1MVT .......................................................................................................................0845 604 3719 Long Term Conditions Forum Northumberland .............................................. 01670 394527 NHS 111 (formerly NHS Direct & Out of Hours service) ...................................................... 111 Northumberland County Council ...........................................................................0845 600 6400 Northumberland, Tyne & Wear NHS Foundation Trust................................0191 213 0151 Northumbria Healthcare NHS Foundation Trust ............................................0844 811 8111 Northumbria Police general enquiries .......................................................................................... 101 PALS Service (Patient Advice & Liaison) ............................................................ 0800 032 02 02 Pension Service................................................................................................................... 0845 60 60 265

Important Note on Telephone Numbers Sometimes telephone numbers are in the process of change and a new number cannot be established before we go to print. Where this has happened, please continue to use the old one, to be redirected as appropriate when you call.

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Healthwatch Northumberland is the new consumer champion for health and social care.

It helps people who have concerns, questions or comments about these services in the county.

Healthwatch Northumberland has real LQĂ XHQFH DV LW LV D PHPEHU RI WKH ORFDO Health and Wellbeing Board. The board helps make sure that the right services are provided for local people and are well run.

If you need Healthwatch Northumberlandâ&#x20AC;&#x2122;s KHOS WR Ă&#x20AC;QG LQIRUPDWLRQ RU PDNH D complaint ring 0845 388 0042.

If you want to be a supporter, be kept up to date or become www.alabasterpublishing.co.uk a volunteer go to www.healthwatchnorthumberland.co.uk