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free

The

BUMPER

GOLDENguide ...it’s worth its weight

LOOK INSIDE

FOR TIPS ON MONEY, HEALTH, CARE, LEISURE AND YOUR HOME

FIND

2014 EDITION

2014

NEW

t Working after Retirement t Internet for Beginners t Befriending Schemes

A wealth of practical information... local contacts...and how to get help from the experts!

R ORDfEree

YOUR OW YN COP

Northumberland in association with Northumberland County Council, Northumbria Healthcare NHS Foundation Trust and Age UK Northumberland


Do you use social care or health services in Northumberland? Would you like a say on how these are run? We are looking for people who have experience of using these services or support someone who does, and have ideas about how the services can be improved in the future. You don’t need to be an expert - you just need to have an opinion.

These include t "MPOHUFSNDPOEJUJPOTGPSVN t -FBSOJOHEJTBCJMJUZGPSVNT t %FNFOUJBGPSVNT t 0MEFSQFPQMFGPSVNT We’ll pay travel expenses, or arrange transport to help you to attend.

We have a number of forums who generally meet every two months for around two hours in various locations across the County.

For more information please contact: "OO#SPXO *OWPMWFNFOU4FSWJDF%FWFMPQNFOU5FBNPO Tel: 01670 629029 www.alabasterpublishing.co.uk Email: ann.brown@northumbria-healthcare.nhs.uk


2014

The

GOLDENguide ...it’s worth its weight

Hello and welcome to the bumper 2014 edition of the Golden Guide. Our stylish makeover was recommended by readers, so we hope you like our fresh new look.

Daljit Lally Executive Director Wellbeing and Community Health Services Northumberland County Council Northumbria Healthcare NHS Foundation Trust Katherine Shearer Chief Executive Age UK Northumberland

As usual the wealth of activities, groups and clubs in the county continues to grow—so the guide is a handy way to find out what’s around. Look out for new sections on Writing groups, Garden clubs, Computer classes and more—we try to find plenty of choice wherever you live. Older people have also told us they would like more information about the life of their community so they can participate as fully as possible. So as well as leisure activities we have reflected this growing interest— including community projects like Elderberries and Ageing Well. And because there are big changes coming along in health and social care services we’ve highlighted local groups such as Healthwatch (see back cover) and Northumbria Healthcare’s own series of health and social care forums, (see inside front cover). These forums are important so you can help shape the changes—your comments really are taken on board—they’d be delighted to welcome you! Support and advice services are growing too—have a look at the new section on Befriending schemes for vulnerable older people, and for help with your finances there’s Age UK Northumberland’s advice and advocacy service as part of the Money Go Round project (page 58). And finally thanks to all those who sponsor pages in the guide. Do take a look at their services and please help by mentioning the guide when you contact them. Many of them will be giving out Golden Guides too— even more reason to get in touch! Heather Alabaster Editor

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Partners & Sponsors Major Partners

Sponsors

Once again the Golden Guide has been very fortunate to find generous support from its partners namely Northumberland County Council, Northumbria Healthcare NHS Foundation Trust and Age UK Northumberland.

t t t t t t t t t t t t t t t t t t t

Special mentions go to the team at the Healthcare Trust— +BOF 4UFQIFO (FPGGBOE,FJUIBOE to Age UK Northumberland’s Tracy, Deb and Angela. Thanks everyone GPSIFMQJOHXJUIUIFUFYUBOEUIF deadlines and for lots of advice. We are also delighted to have the support of all our other sponsors. They would love to hear from you, so please mention the guide when you use their services.

Where to get your free copy NCC library branches, Northumbria Healthcare care teams and Age UK Northumberland have the largest stocks. They are also with Health Trainers, Occupational Therapists, Hospitals, PALS service and some GPs. Many support groups have them too including Carers’ /PSUIVNCFSMBOE #FMM7JFX3FTPVSDF$FOUSF  )FBMUIXBUDI 8BOTCFDL$74 3PZBM7PMVOUBSZ 4FSWJDF $"#YFUD

t t t t t t t t

"DUJWF/PSUIVNCFSMBOE "M[IFJNFST4PDJFUZ #FMM7JFX3FTPVSDF$FOUSF #MVFCJSE$BSF/PSUIVNCFSMBOE $BSFST/PSUIVNCFSMBOE $*480 %BXO"EWJDF %+45FMFDBSF 'MPSFODF)PQF%FNFOUJB%BZ$MVC (SBDF (SPVOEXPSL/& (VZ0QQFSNBO.1 )FBMUIXBUDI )FMQJOH)BOET$BSF *BO-BWFSZ.1 *TPT)PVTJOH .*/%"DUJWF /$#" /PSUIVNCFSMBOE$MJOJDBM Commissioning Group /PSUIVNCSJBO8BUFS 3POOJF$BNQCFMM.1 3PZBM7PMVOUBSZ4FSWJDF 4JYUZ&JHIUZ5IJSUZ 44"'" 4XBO-FJTVSF$FOUSF 5ZOFEBMF)PTQJDF 8)"$

By post: 'PSBDPQZTFOUUPZPVBUIPNFSJOH Age UK Northumberland on 0845 0 950 150 Online: visit www.alabasterpublishing.co.uk/ publications or the websites of our partners.

Note on Content Material contained within this book is for general information —and does not constitute advice. Always consult a qualified adviser on your own personal situation before making any decisions. Content is as accurate as we could make it but the editor cannot accept responsibility for any inconvenience sustained by anyone using this book. The guide is based on information available in December 2013. www.alabasterpublishing.co.uk


Contents 2014 01

Out & About

06

02

Home & Community

42

03

Health & Wellbeing

54

04

'JOEJOH0VU"CPVU$BSF

70

05

Money Matters

82

06

*OEFY

97

07

Key Contact Numbers

99

Heather Alabaster, Editor ©2014 'PSBMMQVCMJTIJOHFORVJSJFTQMFBTFSJOH PSFNBJM info@alabasterpublishing.co.uk or visit www.alabasterpublishing.co.uk "MBCBTUFS1VCMJTIJOH 5IF-BVSFMT 4IFSCVSO3PBE (JMFTHBUF %VSIBN%)+3 Copyright This book is the original work of the writer and publisher, who holds the copyright. Please understand that we send out hard copies and electronic copies in good faith that they will not be copied, pirated, altered or reprinted by anyone else as they are our livelihood. You are welcome to make partial copies for your own personal use, but should seek permission for anything more. You also need permission if you would like to download or circulate an electronic copy or add it to a website, please get in touch and ask us. The Golden Guide 2014 is protected by full copyright status. ©Alabaster Publishing © 2014

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2014 edition

The GOLDEN Guide...it’s worth its weight

01 OUT & ABOUT Our selection lists community groups and forums, sessions for hobbies, sports or adult learning, and many of them are great places to socialise too. We don’t cover everything—but it’s representative of the variety of activities to be found in Northumberland. Details were correct at the time of writing, but sometimes things change, so try to check before a visit.

COMMUNITY PROJECTS Ageing Well in Northumberland, 01670 629000, Ann Brown Programme helps you stay active and connected by working in partnership to provide activities in response to local interests. Events have included A#F)FBMUIZ #F)BQQZw i'MV+BC 'BJSw i4UFQJOUP4QSJOHw i:PVOHBU Heart�, ‘Lunch Plus’, “Blooming Well� gardening, and walking groups. There are interactive talks on falls prevention, healthy eating, benefit changes and a range of physical activities. Local groups are looking at housing choices and tackling issues of loneliness.

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Ring to find out what is happening in your area, or to help start something yourself. Community Action Northumberland, 01670 517178 www.ca-north.org.uk *GZPVBSFJOWPMWFEJOTFUUJOHVQB new group or club help with getting started is offered. They support community and voluntary groups, their committees and officials and can offer advice on funding, buildings, relevant training etc. Offices in Berwick, Alnwick, Morpeth and )FYIBN

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Out & About

COMMUNITY CENTRES, VILLAGE HALLS

Age UK Northumberland, Rural

Community centres and village halls run their own activities, or hire out space to others. They often act as outreach venues for organisations TVDIBT$JUJ[FOT"EWJDF $SFEJU6OJPO  )FBMUI7JTJUPSTFUD5IFZVTVBMMZIBWF internet access, some have a cafĂŠ and most have disabled access and toilets. Activities vary and may include arts and crafts, bingo, drama, dancing, slimming, fitness etc. Call in to find out what is on offer, and remember that many centres are not manned at all times.

0845 140 0088 Wide range of group activities and outings from shopping trips to health awareness or just for fun, e.g. theatres, museums, tea dances, sightseeing, etc occasional men’s trips too. Covers North Northumberland for those who are isolated whether socially, geographically or through restricted mobility.

Age UK Northumberland, The Roundhouse, Lintonville Parkway, Ashington, NE63 9JZ 0845 140 0088 www.ageuk.org.uk/northumberland/ Resource centre offers a wide range of activities including computers GPSCFHJOOFST TJOHJOH FYFSDJTF MJOF dancing, Zumba Gold and there is a small gym. Also a monthly foot care clinic, and the Roundhouse cafĂŠ for snacks and light lunches.

Access Project,

See also Reaction Independent Living Shopping project, page 39. Bell View Resource Centre, 33 West Street, Belford, NE70 7QB 01668 219220 'VMMZBDDFTTJCMFCVJMEJOHPGGFSTEBZ care, as well as a range of activities from arts and crafts to walking for health, therapy garden, cardiac rehabilitation sessions etc. Wheelchair accessible car (the Bringo) can be used for social as well as essential journeys. See also page 74 Home Support scheme and ad on page 37.

See also page 66 Health project.

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2014 edition

The GOLDEN Guide...it’s worth its weight

CHURCHES

Men’s Breakfast, Anglers Arms,

Churches often play a large role in their community and regularly run events such as lunch clubs, coffee mornings, discussion groups, men’s groups, walks, art sessions etc. at which all are welcome. Check to find out what is happening in your local church.

Weldon Bridge, Longframlington, NE65 8AX 01665 570660 David Shipley Monthly group includes cooked breakfast, speaker, occasional walks and trips. Last Sat of the month at 8.30am. Men’s Fellowship, Salvation Army Hall,

SOCIETIES, FORUMS & CLUBS

Hartford Road West, Bedlington,

Fourth Action, also includes North

NE22 6UK

Northumberland Women’s Network

01670 829356 Meets on third Wed of the month, GSPNQN8PNFOT'FMMPXTIJQ POĂĽSTU8FE"MTPBSBOHFPGFYFSDJTF sessions for over 50s.

01668 219879 www.nnwn.org Social gatherings, training and trips to build self-confidence and skills for older women. Purpose-built workshop space in Amble for women entrepreneurs. See also page 30 NCDN.

Men’s Forum, Ponteland Methodist Church, NE20 9BE 01661 872297, Rev Tim Thorpe Third Thurs in the month with speaker.

Hexham Beacon Club, Trinity Methodist Church Hall, Beaumont

National Women’s Register (NWR)

Street, Hexham, NE46 3LS

0845 4500 287 (office Mon—Thurs)

01434 604286 David Crockit Social group for retired men with speakers, occasional events, small weekly charge. Meets Wed 10.30 am—12.00pm. New members welcome, ring in advance or just turn up.

www.nwr.org.uk *OGPSNBMTPDJBMHSPVQTGPSXPNFO (all ages). No campaigns or fundraising but activities, speakers and get-togethers in each others’ homes. (SPVQTJO)FYIBN .PSQFUIBOE Coquetdale.

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Information & AdviceProgramme service Health & Wellbeing Free confidential, impartial independent adviceon In our county wide serviceand - we pride ourselves bespoke exercise sessions to suit all levels and abilities. Face-to-face welfare Information & Advice service For the over-50s, their families, carers and organisations. F Welfare benefits, grants and entitlements F Community, residential and social care F Housing and home adaptations F Disability issues and aids F Local leisure, health and educational activities F Wills, Powers of Attorney, family protection trusts F Local trader register

rights service TakeF aBenefit look at our classes... checks Form completion Posture Fand Stability: Classes to improve VWUHQJWKEDODQFHVWDPLQDDQGFRQĆŹ F Appeals to tribunal GHQFH Falls prevention: twelve week course, for upper tribunal F AppealsA to anyone who has had a fall, balance problems, F Home visits or is at risk from falling.

NEW forOpen people9am–5pm with COPD (Chronic Tuesday–Thursday Obstructive Pulmonary Disease): Exercise 01665 is shown511 to improve 571 breathlessness, exercise capacity and quality of life. Activities for older adults: For people who may have lower levels of capacity, a disability or other condition. And we also have classes to maintain and

Open 10am–1pm LPSURYHƏWQHVVIRURXUPRUHHQHUJHWLFFOLHQWV Monday–Thursday 08450 950 150 or 01665 605 707

For more information on classes near you contact The Health and WellbeingTeam on 0845 140 0088 or 01670 784800

Age UK UK Northumberland Northumberland info@ageuk-northumberland.org.uk info@ageuk-northumberland.org.uk www.ageuk.org.uk/northumberland/ www.ageuk-northumberland.org.uk Registered charity number 1072394. IDBB290 11/11


2014 edition

The GOLDEN Guide...it’s worth its weight

Northumberland Federation Women’s Institute 0191 217 0808 www.thewi.org.uk/northumberland Wide range of courses, campaigns, and community work. Around 117 branches in Northumberland. Rotary North East www.rotary-ribi.org/districts Members are professional people who support community campaigns by fund-raising and events. Regular meetings, often with speaker. Northumberland clubs are listed on the website with meeting times, venues and contact numbers.

www.northumberlandlife.org Website has information on clubs, groups, events and jobs in Northumberland

OLDER PERSON’S FORUMS Groups hold meetings to consider and sometimes campaign on local issues such as transport, health, housing etc. t )BMUXIJTUMF1BSUOFSTIJQ 



01434 321242, Ellen Walton t 1SVEIPF$PNNVOJUZ1BSUOFSTIJQ  01661 836668 t 8BOTCFDL(PMEFO"HF'PSVN  Wansbeck CVS, Karen Cox, 01670 858688. Group also has

Royal Voluntary Service Hub 0845 266 8906 or 01668 260248 www.royalvoluntaryservice.org.uk 3744FSWJDFTBSFPSHBOJTFEGSPN their Hub and include Community Transport, and Good Neighbour schemes, as well as Social Centres. See ad on page 29.

social events and newsletter. t #MZUI'PSVN  Age UK Northumberland 0845 140 0088 Leisure and educational activities and a chance to consult on services. See also page 58 health and social care forums and ad on inside cover.

Royal Voluntary Service Social Centres Open one day a week for activities, lunch clubs, information, help with benefits and filling in forms, as well as a chance to socialise. Clubs in Alnwick, Ashington, Bedlington, Berwick, Morpeth, Stocksfield, Rothbury, Wooler. Ring for details.

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Out & About

LUNCH CLUBS

Social Care and Health Information

Organised in churches, village halls and community centres, lunch clubs are a popular way to socialise and enjoy a reasonably priced meal. Check with your local church or community venue. Nine clubs are currently run by Age UK Northumberland across the county from Corbridge, Allendale, Riding Mill, Morpeth and Bedlington, ring 0845 140 0088 for details.

Points

DAYTIME ACTIVITIES IF YOU ARE ILL OR DISABLED *GZPV책OEJUEJG책DVMUUPHFUPVUUP socialise or attend activities Adult Social Care can help put you in touch with many local opportunities. *GOFDFTTBSZUIFZNBZHJWF책OBODJBM support through a personal budget (subject to a financial assessment). Ring Adult Social Care for information on 01670 536400 or visit your nearest information point.

01670 536400 *OGPSNBUJPOBCPVUBDUJWJUJFT GBDJMJUJFT and support for residents is available at libraries in Morpeth, Amble, Berwick, Haltwhistle and at the information centre in Cramlington. Specialist workers visit each centre regularly - drop in to see them or make an appointment. See page 72 for social care support. Age UK Northumberland, Day Services 0845 140 0088 www.ageuk.org.uk/northumberland/ Ten day services offer activity and companionship in Amble, Alnwick, Blyth, Morpeth and Seaton Sluice. See also page 63 Befriending Schemes.

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2014 edition

The GOLDEN Guide...it’s worth its weight

ARTS & CRAFTS

Camera Club, Glendale Hall, Cheviot Street, Wooler, NE71 6NL

Alnwick Playhouse, Bondgate Without, Alnwick, NE66 1PQ 01665 510785 www.alnwickplayhouse.co.uk t Mat Makers, first and third Tues of the month from 10.00am t Playhouse Writers’ Group, first and third Tues from 1.30pm. t Bobbin Lace Makers, first Wed from 10.00am. t Stitching Together, sewing and embroidery, Thurs from 10.00am t Dance for Fun GPSPWFST 'SJ  10.00am—11.00am. Blyth Resource & Initiative Centre (BRIC), The Eric Tolhurst Centre, 3-13 Quay Road, Blyth, NE24 2AS 01670 353817 Centre has three photography groups self-run by older people. Also calligraphy, genealogy, crafts, and two writing groups. Ring for details or just turn up.

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01289 388455, Diane Baynton www.woolercameraclub.co.uk Alternate Thursdays September— April from 7.30pm unless otherwise announced. Talks, competitions, workshops. Clubs also in Alnwick, Amble, Ashington, Blyth, Cambois, Morpeth. Coastal Art Group, Seahouses First School, Main Street, Seahouses, North Sunderland NE68 7UE 01665 589395, Phil Russell Self help group with occasional speaker, Mon 7.00pm—9.00pm. "MTPBU#FBEOFMM8*)BMM .FBEPX -BOF /&"+PO5IVSTBN‰ 12.00pm. Cramlington Craft Club, Cramlington Village Community Centre, East Farm Terrace, NE23 1AX 01670 714557, Marina Callaghan Wed 1.00pm—3.30pm all year. Crafts include embroidery, decoupage, tapestry, pergamano, quilting, patchwork etc. Currently very full group, ring for availability of places.

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Out & About

Elderberries, Alnwick Garden,

Knitting and Crochet Guild,

Alnwick, NE66 1NQ

Berwick Branch

01665 511080

01289 303212, Terri Bearhope

www.alnwickgarden.com Programme of unusual courses, events and activity groups for older people includes arts and crafts, EBODF FYFSDJTF BOEIFBMUIUBMLT

www.kcguild.org.uk Once a month on Sat afternoons, ring for details of time and venue.

Heddon Patchers, WI Hall, Townegate, Heddon-on-the-Wall, NE15 0DR 01661 853695, Ann Allsopp Alternate Wed 10.30am—2.30pm. 1BUDIJOHBOERVJMUJOHXJUIUVUPS'VMM group with waiting list, please ring to join. Heddon Stitchers, Knott Memorial Hall, Townegate, Heddon-on-the-Wall, NE15 0DT 01661 853798, Allison Laker, Mon 1.00pm—3.00pm. Needlework and craft group open to all. Regular workshops, visits, competitions. Hexham & District Photographic Society, The Torch Centre,

St. Aidan’s Parish Centre, Park Road, Ashington, NE63 8AD t Ashington Art Group, 01670 856602, Ted Taylor  4BUBN‰QN&YIJCJUJPOT  demonstrations, trips. t 8BOTCFDL"SU(SPVQ 1BU1JFSQPJOU  01670 504305  'SJQN‰QN1BJOUJOHJO all kinds of media with tutorials, outings, workshops. Ring before first visit. Wansbeck Matters, East Bedlington Community Centre, 16-19 Station Street, NE22 7JN 01670 367704, Gladys Aynsley Traditional Mat making on 3 Mondays per month, 1.00pm—3.00pm.

Corbridge Road, Hexham, NE46 1QS 01434 606479, Bob Turner www.hexhamphotographic.org.uk September to April, Tues from 7.30pm with talks, assignments, competitions BOEFYIJCJUJPOT/FXNFNCFST welcome.

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2014 edition

The GOLDEN Guide...it’s worth its weight

GARDENS Allotment gardening, Dr. Pitt Allotments, Hassop Way, Bedlington, 01670 519575 www.ncenterpriseltd.co.uk Gardening for older and disabled people in a safe and accessible environment. Allotment managed by Northumberland Community Enterprise Ltd.

Outdoor projects with volunteers e.g. dry stone walling, gateway making, health walks and Ashington Allotment project. Projects for people with dementia: Blooming Well, natural crafts and garden project runs at Pegswood on alternate weeks, and in other venues. See also ad on page 14. Morpeth & District Gardening Club St. James’ Community Centre,

Ashington Allotments, Age UK

Wellway, Morpeth, NE61 1BN

Northumberland & Groundwork NE

01670 503566, Dot Patterson Meets fourth Thurs of the month from 7.30pm, indoors from Sept—May. Speakers and occasional evening visits during summer.

0845 140 0088 or 01670 514876, Leanne Shipley Activities for older people and their families at the Allotments. Weekly drop-in Thurs 10.00am—12.00pm. Supported by funding from UK Coal and Big Lottery Target: Wellbeing.

Morpeth Flower Club, St. James Centre, Well Way, Morpeth, NE61 1BN, 01670 515263, Vivien Bennett

Garden Club, Alnwick Town Hall,

www.flowersnorthumberland

Market Place NE66 1HS, 01665

anddurham.co.uk 'PVSUI8FEPGUIFNPOUIGSPN 7.30pm. Demonstrations every month, open night in April. Warm welcome for OFXNFNCFST/#.PSF'MPXFS$MVCT in Alnwick, Bedlington, Callerton, Cramlington, Ellington, Embleton, )FYIBN 1POUFMBOE 4UPDLTĂĽFME  Warkworth.

510603, Geoff Watson Last Tues of the month from Sept to May, 7.00pm. Speakers and demonstrations. Annual membership ÂŁ2.50 gives discounts in local garden centre. Groundwork North East, Union Depot, Front Street, Pegswood NE61 6RG, 01670 514876

See page 13 for Alnwick Garden’s Elderberries programme.

www.northeast.groundwork.org.uk

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Out & About

WRITING & MEDIA The Ambler 01665 712929 www.theambler.co.uk Amble’s community newspaper. Get involved as journalist or in production tasks if you have confident English skills and some familiarity with computers. Team meets Thurs 1.00pm—5.00pm. Blyth & District Talking Newspaper 01670 367293, Val Lockhart Alternate Wednesdays from 2.00pm. 7PMVOUFFSTSFDPSEMPDBMOFXTQBQFS BSUJDMFTPSNBHB[JOFTPOUPNFNPSZ sticks or tapes to post to visually impaired listeners locally. New members welcome. Berwick Writers’ Workshop, The Maltings Theatre and Cinema, Eastern Lane, Berwick-upon-Tweed,

Community Creative Writers, Berwick, 01289 305213, Maureen Roper 'PSUOJHIUMZNFFUJOHTGPSBMMTUZMFTPG XSJUJOHFH3BEJPBOE57 $PNFEZ  Romance, Crime, Life stories, Children’s etc. Popular distance learning course. Morpeth Talking Newspaper 01670 514673, Simon Foley Morpeth Herald editions recorded and posted out every fortnight. Get in touch if you would like to be involved. Wansbeck Writers’ Group, St. Aidan’s Parish Centre, Park Road, Ashington, NE63 8DZ 01670 860213, Neil Taylor Wed 10.00am—12.00pm term time only. All abilities, newcomers welcome. Weekly theme—fiction, poetry, memoirs, anecdotes etc. Occasional visits or speakers. Ring before your first visit.

TD15 1AJ 07410 185694, Wendy Scott Sociable creative writing includes screenwriting, plays, novels, poetry, songs. Beginners as well as published authors welcome. Yearly anthology. Alternate Wednesdays 7.00pm— 9.00pm.

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2014 edition

The GOLDEN Guide...it’s worth its weight

MUSIC

Alzheimer’s Society, local offices

20,000 Voices, Headway Artspace,

See main entry on page 61.

Singing for the Brain groups.

The Old Church, Waterloo Road, Blyth, NE24 1BY

Ashington & District Male Voice Choir,

01670 797136

Ashington High School, Green Lane,

www.20000voices.org Singing sessions, workshops and community choirs in many venues countywide. Singing improves CSFBUIJOH QPTUVSF FYFSDJTFTUIFCSBJO and is fun too. All welcome.

Ashington, NE63 8DH 01670 787222, Peter Hall www.ashingtonmalevoicechoir.org Thurs 7.00pm—9.00pm. Longestablished choir, annual concert and guest artists. New members always welcome, no auditions.

Alnwick & District Choral Society, Alnwick South First School, The

Berwick Male Voice Choir, Longridge

Avenue, Alnwick

Towers School, Berwick, TD15 2XQ

01665 830373, Elaine Bowden

01361 890390 Forbes Gamley

www.alnwickchoralsociety.co.uk Rehearsals Wed 7.15pm—9.30pm, get in touch if you would like to join. Regular performances with professional conductor, at Alnwick Playhouse and St. Paul’s Church.

www.berwickmvc.org 8FEQN‰QN'SJFOEMZHSPVQ  two annual concerts plus charity events, varied repertoire. Links and visits to Germany and Norway. Hexham Male Voice Choir, West End

Alnwick Community Choir,

Methodist Church, Hexham,

Playhouse, Bondgate Without,

NE46 3DF

Alnwick, NE66 1PQ

01434 600488, Tom Arthur Meets Thurs 7.00pm—9.00pm. Concerts for charitable causes for BTNBMMDIBSHF'SJFOEMZHSPVQ OFX members always welcome.

01665 510785 www.alnwickplayhouse.co.uk .POQN‰QN'VOBOE informal. Contact Peter Brown before first visit.

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Supporting you to live an independent lifestyle

Whatever your needs, Isos has a range of low cost home ownership options, and rented homes, to let you live the life you want. We have shared equity flats for older residents available in the high specification Trinity Court development in Corbridge. We are also finalising plans for a new Extra Care development in Alnwick. Subject to receiving planning permission, we will begin work on this exciting new 58 flat scheme in Spring 2014. The building will contain a mixture of shared equity and rented flats, with a café / restaurant, landscaped gardens, and all the support you need to live independently. For more information about any of our developments for older residents, please call us on 0300 300 1505 or visit www.isoshousing.co.uk For further information contact:

0300 300 1505 www.isoshousing.co.uk


2014 edition

The GOLDEN Guide...it’s worth its weight

Mid Northumberland Chorus,

Warkworth Village Choir, Memorial

Morpeth Chantry Middle School,

Hall, Castle Street, Warkworth,

Mitford Road Morpeth, NE61 1RQ

NE65 0UN

01670 790764, Mike Elphick

01665 830373, Elaine Bowden

www.midnorthumberland

www.warkworthchoir.org.uk

chorus.org.uk Rehearsals Wed from 7.30pm in term time. Classical, folk and seasonal NVTJDJOMBSHFNJYFEDIPJS3FHVMBS concerts and events.

WarkworthChoir.html .POQN‰QN'SJFOEMZHSPVQ with wide ranging repertoire, just turn up to join in. Ashington Folk Club, The Portland,

Prudhoe Community Choir,

Station Road, Ashington, NE63 8HG

Stocksfield Baptist Church, Main

077916 55739 or 07944 702155 Pat

Road, Stocksfield, NE43 7DU

and Doug Yeowart

01661 835738, Catherine Edge 8FEQN‰QN.JYFEDIPJS singing popular and choral pieces, Annual concert and performances for weddings, groups etc. All welcome.

www.ashingtonfolkclub.co.uk 'JSTUBOEUIJSE5IVSTPGUIFNPOUIGSPN 8.00pm —singers, musicians and poets perform or just listen. All abilities welcome.

Thursday Singers, Maltings Theatre &

Alnwick Playhouse, Bondgate

Cinema, Eastern Lane, Berwick,

Without, Alnwick, NE66 1PQ,

TD15 1AJ

01665 510785

01289 330999

www.alnwickplayhouse.co.uk Concert Band Mon 7.30pm—9.30pm. All ages play a broad repertoire with regular performances. Contact Ray Thompson (conductor) via the Playhouse.

www.maltingsberwick.co.uk Thurs 10.00am—12.00pm. Wansbeck Male Voice Choir, Hirst Progressive Club, Ashington, NE63 0XQ 01670 860859, Terry Williamson Rehearsals Mon 7.00pm—9.00pm. Concerts with choral, solo singing and comedy in Wansbeck and Morpeth, new members welcome.

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Out & About

Blyth Valley Samba School, Victory

Durham & Newcastle Diocesan

Club, New Hartley, NE25 0RL

Association of Church Bellringers,

0191 237 3152 or 07894 428401,

07585 808018, Karen Dickinson

Keith Blackburn Community percussion group gives workshops and performs to all BHFT"MUFSOBUF5VFTEBZT'SFFBOE new members welcome with all equipment provided.

www.dandn.org Members ring at 7 church towers in Northumberland. One evening practice, and Sun service ringing. Mid-Week group goes daytime SJOHJOH7JTJUPSTXFMDPNF TPDJBM events, competitions.

Cobweb Orchestra 0788 034 6145

Tynedale Orchestra, School Hall,

www.cobweborchestra.org.uk Musicians of all ages and abilities get together to play with professional orchestral guidance, no auditions. 3FIFBSTBMTJO4U+BNFT$PNNVOJUZ Centre, Well Way, Morpeth, NE61 1BN, Tues 7.30pm—9.30pm. Concerts, in many areas, wide-ranging repertoire.

Corbridge Middle School, Corbridge, NE45 5HY 01434 602306, Fay Winkworth www.tynedaleorchestra.org.uk Rehearsals Thurs 7.30pm. Two concerts in Autumn and Spring terms. No auditions and always keen to have more strings players.

Cramlington Folk Club, Concordia Leisure Centre, Forum Way,

Tyne Valley Big Band, The Phoenix

Cramlington, NE23 6YB

Club, 3 Chisholm Place, Hexham,

01670 715106, Keith Taylor

NE46 1LQ

www.cramfolk.co.uk Tues from 8.00pm. Guest nights and open nights for performers. Range JODMVEFTCMVFT KB[[ TJOHFSTPOHXSJUFST Everyone welcome to listen or perform, no age limits.

07757947755, Dave Hignett www.tynevalleybigband.co.uk Rehearsals Thurs in term time 6.30pm—8.30pm. Traditional and modern repertoire.

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2014 edition

The GOLDEN Guide...it’s worth its weight

PIPERS

Spittal Northumbrian Piping Group,

Alnwick Pipers’ Society, Farriers’ Arms,

The Blenheim Hotel, Spittal, Berwick,

Shilbottle, NE66 2XX

TD15 1RD

01890 771230, George Prentice or

01890 771230, Bobbie Prentice. Second Thurs of the month from 7.30pm. All welcome for pipers and PUIFSJOTUSVNFOUTJO'QJUDI

01665 570221, Di Jevons, www.alnwickpipers.co.uk 'PVSUI8FEPGUIFNPOUIGSPN 8.00pm. Some tuition, but classes for beginners and more advanced players at Rothbury Middle School on Tues evenings.

THEATRE Alnwick Stage Musical Society,

Longframlington Pipers’ Group,

Alnwick South First School, The

Memorial Hall, Rothbury Road,

Avenue, Alnwick NE66 1UL

Longframlington,

01665 710296, Teresa McQuillen

NE65 8AH

www.alnwickstagemusical.co.uk Tues 7.30pm—9.30pm. Rehearse from September for main show at Alnwick Playhouse in March. All welcome.

0191 2591752, Gill Sargeant www.longframlingtonpipers.org Wed 1.30pm—3.30pm. Beginners and intermediates with tutor.

Alnwick Theatre Club, St. Paul’s RCVA Northumbrian Pipers’ Society,

School, South Road, Alnwick,

Chantry Bagpipe Museum, Morpeth,

NE66 2NU

NE61 1PD

01665 603233, Peter Biggers

01665 570284, Pam Horne

www.alnwicktheatreclub.co.uk Rehearse Mon and Thurs from 7.30pm. A panto and two plays performed annually at Alnwick Playhouse. All welcome to perform or help backstage or front of house.

www.northumbrianpipers.org.uk Meets third Sat in the month 2.30pm—5.00pm. All welcome to play or to listen. Pipes available to hire.

20

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Out & About

Coquetdale Amateur Dramatic

Ponteland Repertory Society,

Society, Jubilee Hall, Rothbury,

Memorial Hall, Darras Road,

NE65 7SD

Ponteland, NE20 9NX

01665 570221, Mike Jevons Rehearse Thurs from 7.00pm. Annual production, street fair, events etc. 'VOESBJTJOHOJHIUT BMMXFMDPNF

01661 823393, Lynne Henderson

Maltings Theatre and Cinema,

Queen’s Hall Theatre Club, West End

Eastern Lane, Berwick-upon-Tweed,

Methodist Church, Hexham,

TD15 1AJ

NE46 3DF

01289 330999

01434 685580, Moya Holmes

www.maltingsberwick.co.uk t HOH Screenings, popular films subtitled for people who are hard of hearing, ring or visit the website for details. t Berwick (Maltings) Chess Club, Wed 7.00pm—9.00pm. t Writers’ Workshop (see page 15) t Thursday Singers (see page 18)

www.queenshalltheatreclub.co.uk Two plays per year, lots of fun, new members always welcome. Ring for rehearsal times.

Phoenix Theatre, Beaconsfield Street, Blyth, NE24 2DS 01670 367228, Box Office (10.00am—12.30pm) www.thephoenixtheatre.org.uk Musicals, panto and plays over the year. All welcome to perform or help in other ways. Social events and coffee mornings at the theatre. Wheelchair accessible.

www.pontelandrep.co.uk Two productions a year, either panto, play or musical.

Warkworth Drama Group, Memorial Hall, Castle Street, Warkworth, NE65 0UN 07788 925346, Alison Christopher www.warkworthdrama.org.uk Rehearse twice weekly either at Memorial Hall or Parish Rooms. Several productions a year—revues, plays, sketches. All welcome. Wylam Amateur Dramatics Society, Wylam Institute, Church Road, Wylam, Northumberland NE41 8AP 01661 853786, Angus Palmer Rehearse Mon from 7.30 pm. Two productions and a social event every year. New members welcome.

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2014 edition

The GOLDEN Guide...it’s worth its weight

SPORTS & LEISURE CENTRES Centres offer indoor and outdoor activities and classes, clubs and social events. Some are based in schools and open to the public outside school hours. Join as a member to receive discounts for activities, with further discounts if in receipt of benefits. Many centres have Over 50s sessions and run the GP exercise on referral scheme, (Healthstart or Healthy Life). Check with your local centre to find PVUXIBUTPOPGGFS&YBNQMFTJODMVEF Over 50s sessions (Age Well, Nifty Fifties, Young at Heart) "NJYPGBDUJWJUJFTBWBJMBCMFGPSBýBU rate. These vary at different centres and may include badminton, bowls, FYFSDJTFDMBTTFT TXJNNJOH UBCMF tennis, gym sessions etc.

See Walking Groups page 26. Ashington Leisure Centre, Institute Road, Ashington, NE63 8HP 01670 542222 www.activenorthumberland.org.uk

Blyth Sports Centre, Bolam Avenue, Blyth, NE24 5BT 01670 542222 www.activenorthumberland.org.uk Concordia Leisure Centre, Forum Way, Cramlington, NE23 6YB 01670 542222 www.activenorthumberland.org.uk Haltwhistle Swimming & Leisure Centre, Greencroft, Haltwhistle NE49 9DP

Weight Management 07703 540192 Nicole Rowley Educational weight management course at leisure centres county-wide. The focus is on nutrition, physical activity and how you eat, helping you sustain weight loss long term.

22

Also look out for: Aquafit, Yoga, Pilates, Zumba, Squash, 5BJ$IJ *OEPPS#PXMT -JOF 4FRVFODF or Ballroom Dancing. There is usually B'JUOFTTTVJUF BOETPNFDFOUSFTBSF the starting point for Walking Clubs too.

01434 320727 www.haltwhistleleisure.co.uk

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Would you like to be more active? Why not visit one of our friendly and welcoming leisure centres . . . Ashington Leisure Centre

Wentworth Leisure Centre, Hexham

Blyth Sports Centre Prudhoe Waterworld Newbiggin Sports and Community Centre

Willowburn Sports & Leisure Centre, Alnwick

Sporting Club Blyth Rothbury Pool & Gym Sporting Club Cramlington Call 01670 542222 for more info on walking, swimming, fitness, Health Start and all other activities.

Call 01434 613225 for more info about our Healthy Life GP Referral Scheme, Active Life sessions and all other activities.

www.activenorthumberland.org.uk Active Northumberland

@ActiveNland

Managed by Active Northumberland (a leisure partnership between BVAL and North Country Leisure) on behalf of Northumberland County Council. Registered Charity No. 1153198


2014 edition

The GOLDEN Guide...it’s worth its weight

Newbiggin Sports & Community

Rothbury Pool & Gym, Silverton Lane,

Centre, Woodhorn Road, NE64 6HG

Rothbury, Northumberland, NE65 7RJ

01670 542222

01669 622834

www.activenorthumberland.org.uk

www.activenorthumberland.org.uk

Northburn Sports and Community

Seahouses Sports & Community

Centre, Crowhall Lane,

Centre, Stone Close, Seahouses,

Cramlington, NE23 3YP

NE68 7YW

01670 542222

01665 721868

www.activenorthumberland.org.uk

www.seahouses.org/commhub.php

Ponteland Leisure Centre,

Sporting Club, Cramlington, within

Callerton Lane, Ponteland, NE20 9EG

Cramlington Learning Village

01661 825441

grounds, Highburn, NE23 6BN

www.harpersfitness.co.uk/

01670 542222

ponteland-leisure-centre

www.activenorthumberland.org.uk

Prudhoe Football and Sports Centre,

Swan Leisure Centre,

Prudhoe Community High School,

Northumberland Road, Tweedmouth,

Moor Road, Prudhoe, NE42 5LJ

Berwick, TD15 2AS

01661 835018

01289 330603

www.activenorthumberland.org.uk

www.teesactivelimited.co.uk

Prudhoe Waterworld, Front Street,

Wentworth Leisure Centre, Wentworth

Prudhoe, NE42 5DQ

Park, Hexham, NE46 3PD

01661 833144 also Prudhoe

01434 607080 also

Westworld, Prudhoe West First School,

Wentworth Bowl, 01434 6111754

West Road, NE42 6HR

Tenpin bowling centre.

www.activenorthumberland.org.uk

www.activenorthumberland.org.uk

Riverside Leisure Centre, New Market, Morpeth, NE61 1PR 01670 514665 www.harpersfitness.co.uk/ riverside-leisure-centre-morpeth

24

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Out & About

What goes on at the Swan!

4 Rink Bowls hall, Gym, and much more!

SWAN CENTRE FOR LEISURE Northumberland Road, Tweedmouth, Berwick-upon-Tweed, TD15 2AS

01289 330603

www.swanleisurecentre.co.uk This facility is owned by Northumbria County Council and is managed by Tees Active Ltd

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2014 edition

The GOLDEN Guide...it’s worth its weight

Willowburn Sports & Leisure Centre,

Northumbria Ramblers Association

Willowburn Avenue,

www.northumbriaramblers.org.uk Website gives details of times and venues, otherwise contact as below: t "MOXJDL -JOEB-BX  01665 575633 t #FSXJDL 4FSFOB%FBO  01289 388668 t )FYIBN "MJTPO8BUTPO  01434 606535 t .PSQFUI .BSHBSFU4JHHFOT 01670 518031 t 1POUFMBOE $PMJO#SBJUIXBJUF  01661 822929 t 4IPSU8BMLTHSPVQ NJMFTPSMFTT  John Le Rolland, 01661 825408

Alnwick, NE66 2JH 01665 605030 www.activenorthumberland.org.uk

WALKING GROUPS Northumberland Health Walks 07860 504763 or 01670 623543 www.activenorthumberland.org.uk t Blyth Valley Walkers: groups in Cramlington, Blyth, Seaton Sluice and Seghill. t Central Walks: groups in Ashington, Morpeth, Newbiggin, Widdrington. North Northumberland,

MORE OUTDOOR ACTIVITIES

North Country Leisure 01665 511494 or 511495 www.northcountryleisure.org.uk Groups in Alnwick, Amble, Belford, Berwick, Hadston, Rothbury, Seahouses, Wooler. West Northumberland Health Walks 01434 613227 Groups in Allendale, Bellingham, $PSCSJEHF 8BSL )BMUXIJTUMF )FYIBN  Prudhoe and Stocksfield.

26

See also www.walkingforhealth.org.uk

Other outdoor activities include "SDIFSZ $ZDMJOH 'JTIJOH 3JEJOH  Sailing, as well as sports such as Bowling, Cricket, Golf and Tennis can be found on the website at www.northumberlandlife.org or in the Yellow Pages directory See also page 31 for outdoor volunteering opportunities.

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Out & About

LIFELONG LEARNING Pursue an interest, or study for a specific qualification, there is a wide range of classes available locally for informal or more targeted learning. See overleaf for computer classes. Northumberland Adult Learning Service 01670 624878 www.northumberland.gov.uk/ adultlearning Courses run across the county, either for fun, or to gain qualifications. Some are free, others have concessions. 4PNFFYUSBTVQQPSUGPSQFPQMF with disabilities. Courses include: Science, Maths, Construction, Car maintenance, Cookery, Health and Wellbeing, Languages, Alternative therapies, Gardening, Lip reading and many more. Enrol throughout the year. Northumberland College 01670 841200 www.northumberland.ac.uk Wide range of courses from horticulture to horse management at their campuses in Ashington, )FYIBN #FSXJDLBOEBU,JSLMFZ )BMM4IPSUCJUFTJ[FDPVSTFTJODMVEF buying and selling online, digital photography etc.

University of the Third Age, (U3A) www.u3a.org.uk Although called a “University� no qualifications are required or awarded. Branches run interest HSPVQT VTJOHUIFFYQFSUJTFPG members. Popular groups include art, music, genealogy, philosophy, science, architecture, foreign travel and more. Groups in Northumberland are: Alnwick 01665 575552 www.u3asites.org.uk/alnwick Ashington 01670 221924 www.u3asites.org.uk/ashington Berwick 01890 781400 www.berwicku3a.org.uk Tynedale (Hexham) 01434 602360 www.tynedaleu3a.org.uk Mid-Northumberland (Longhirst) 01670 825283 www.mid-northumberland-u3a.org.uk Morpeth 01670 505899 www.u3asites.org.uk/morpeth Ponteland 01670 775433 www.u3asites.org.uk/ponteland Prudhoe 01661 832020 www.sites.google.com/site u3a4prudhoe Wooler 01668 281408 www.wooler-online.info/community

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2014 edition

The GOLDEN Guide...it’s worth its weight

WEA Northeast

Open College of the Arts

0191 212 6100

0800 731 2116

www.wea.org.uk Adult learning classes in centres across Northumberland. Subjects JODMVEF'BNJMZ5SFFT "SUT .BSJUJNF History, Astronomy, Gardening, Dressmaking etc.

www.oca-uk.com Home study arts courses e.g. photography, musical composition, creative writing, art etc. No entry requirements, support for disabled students, some bursaries. Student finance available.

DISTANCE LEARNING & OPEN LEARNING Learning by post, television, internet or email allows you to decide the content of a course and how long you want it to take. The National Careers Service 0800 100 900 nationalcareersservice.direct.gov.uk Telephone, internet and face to face advice on careers, retraining and funding, vocational and recreational courses. Covers distance learning courses as well as those at local centres. Helpline 8.00am—10.00pm seven days a week. The National Extension College (NEC)

As organisations increasingly use online communications, it is important to become familiar with computer use—or at least to find some local sources of help. Library branches have free internet access and will help if you are stuck, and there are classes to get you started on email and skype as well as online banking, shopping and official transactions. Age UK Northumberland, The

0800 389 2839 www.nec.ac.uk Courses from GCSEs and A’ levels to Management, Book-keeping, Childcare training and Counselling.

28

COMPUTER COURSES & INTERNET FOR BEGINNERS

Roundhouse, Lintonville Parkway, Ashington, NE63 9JZ 0845 140 0088 www.ageuk.org.uk/northumberland/ Computer drop-in sessions Mon 12.30pm—2.30pm.

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Get the best out of life! The Royal Voluntary Service is busy in Northumberland supporting older people to get the best from life. All our services are run by friendly volunteers, take a look at what we do...

Social Centres... to keep you on your toes, meet people and find some help filling in those forms. Open one day a week with activities, lunch clubs, help with benefits and more. Find them in: Alnwick Ashington Bedlington Berwick

Morpeth Rothbury Stocksfield Wooler

Good Neighbours Befriending Scheme... For some company, a bit of help with shopping, someone to go for a walk with, or to sit and have a cup of tea, our brand new service is just the thing! We can arrange regular visits or telephone calls from our team throughout Northumberland. It’s like a friend dropping in. Come and join us... we’re known for our helpful and friendly volunteers, and the word’s getting out because our services are growing. Can you spare some time to make a difference to the lives of older people?

For all our services ring 0845 266 8906 or 01668 260248 we’ll be delighted to hear from you. www.royalvoluntaryservice.org.uk


2014 edition

The GOLDEN Guide...it’s worth its weight

Blyth Resource & Initiative Centre (BRIC), The Eric Tolhurst Centre, 3-13

See also page 27 Northumberland College.

Quay Road, Blyth, NE24 2AS 01670 353817 #FHJOOFS*5DPVSTFTIFSFBOEJO WFOVFTUISPVHIPVU4FBUPO7BMMFZ Also employability service, and older people’s activity groups. See page 12 for more activities at BRIC. Northumberland Community Development Network, (NCDN) 01668 219879 or 07775 817544 www.ncdn.org 'SFFJOEJWJEVBMBOETNBMMDPNQVUFS group support sessions for beginners PSUIFNPSFFYQFSJFODFE Wansbeck CVS, 107-109 Station Road, Ashington, NE63 8RS

NORTHUMBERLAND LIBRARIES 0845 600 6400 general, 01670 620391, Morpeth Library www.mylibrary.co.uk Northumberland has 34 Branch libraries, 3 Mobile libraries and a Home Library Service for housebound customers. The library is a hub for entertainment, events, information and provides fiction, nonfiction, large print & audio books; CDs, %7%T POMJOFSFTPVSDFT DPNQVUFST internet access. Music sets, play sets BOE.FNPSZ#PYFTBSFMPBOFEGSFFPG charge from Morpeth. Activities may include author visits, courses, local history, crafts. Membership is free, with TNBMMDIBSHFTGPSMPBOTPG%7%TBOE CDs.

01670 858688 www.wansbeckcvs.org.uk New technology courses including computing, mobile phones and *QBETGPSPMEFSQFPQMF3JOHGPS details.

The ‘Reading Well Books on

UK Online Centres

Titles can be prescribed by health professionals and are available from larger libraries.

0800 771 234 www.learnmyway.com Centres operate in community venues to help people learn computer skills. Ring for your nearest. Website offers simple courses for new internet users.

30

Prescription’ scheme provides selfhelp books for people with mild to moderate mental health problems to help manage their condition.

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Out & About

Note on Internet Help We always include websites in the Golden Guide listings. If you have no internet access, go along to your local library where staff will help you find the information online.’

VOLUNTEERING

Age UK Northumberland, 0845 140 0088 www.ageuk.org.uk/northumberland/ 7PMVOUFFSTBSFBMXBZTXFMDPNFUP support the wellbeing of older people in the community. Wide range of projects and services, get in touch for details. Prudhoe and District Volunteer

Volunteering is an increasingly important way to find employment or to begin retraining for a change of career. It is a rewarding way to support a worthwhile cause, meet people, and have structure to your day. Support and training is offered by all organisations. Opportunities in Northumberland have included work with children, young people, disabled people, animals, heritage, befriending, gardening, admin work and trusteeships. Contact your local centre for details or visit the websites below for volunteering opportunities nationally and in Northumberland. www.do-it.org.uk—for lists of

Centre, Spetchells Centre, Front Street, Prudhoe NE42 5AA 01661 836668 Contact the centre for volunteering opportunities in and around the area. REACH 020 7582 6543 www.reachskills.org.uk Reach finds opportunities for skilled volunteers to use their professional, NBOBHFSJBMBOECVTJOFTTFYQFSJFODF within the voluntary sector. RSVP (Retired & Senior Volunteer Programme) 0191 389 1155 regional office www.csv-rsvp.org.uk Recruits volunteers over 50 for various projects, e.g. telephone befriending, knitting (trauma teddies, blankets) etc.

opportunities www.volunteering.org.uk—for general information

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2014 edition

The GOLDEN Guide...it’s worth its weight

Volunteering Northumberland, Wansbeck CVS, 107-109 Station Road, Ashington, NE63 8RS 01670 858688

Consult the Pension Service to find out how earnings after pension age may affect benefits such as Pension Credit.

www.volunteeringnorthumberland. org.uk Ring for contact details to find out about volunteering opportunities.

WORKING AFTER RETIREMENT www.gov.uk/plan-retirementincome/working-past-statepension-age If you wish you can choose to carry on working while still taking your State Pension, or defer claiming it to be paid a larger amount later on. *ODPNFGSPNXPSLJOHJOSFUJSFNFOU JTUBYBCMFBUUIFVTVBMSBUFT BMPOH with income from your State Pension, personal or occupational pension BOEGSPNDFSUBJOUBYBCMFCFOFĂĽUT:PV may actually earn more, since once you reach pension age you pay no /BUJPOBM*OTVSBODFBOEUIFSFNBZCF some age-related allowances. You are still entitled to the national minimum wage for any paid work you do.

32

*GZPVEFGFSDMBJNJOHZPVSQFOTJPO you may be able to have the EFGFSSFEBNPVOUBTBUBYBCMFMVNQ TVN*GZPVSFBMSFBEZHFUUJOHUIF State Pension you can cancel this if you get the chance to do some work that would pay enough for your needs. Your State Pension will stop until you choose to claim it again. However you can only do this once. See also pages 82-89 on Pensions and Benefits. Universal Jobmatch www.gov.uk/jobsearch Online search service allows you to search for vacancies nationally. Register with them to upload your cv, keep track of applications and request email alerts. Employers add their own vacancies so that the site is constantly updated.

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Out & About

Jobcentre Plus

Pay & Work Rights helpline,

0845 604 3719

0800 917 2368

www.gov.uk They advise on finding work, training, CFOFĂĽUTBOEBOZFYUSBIFMQBWBJMBCMF Local branches are in Alnwick, Ashington, Bedlington, Berwick, Blyth, $SBNMJOHUPO )FYIBNBOE.PSQFUI and the contact telephone number is the same for them all:

0800 121 4042 text phone www.gov.uk/pay-and-work-rightshelpline Advice on employment rights covers national minimum wage, working time laws, agency workers and agricultural workers.

STARTING A BUSINESS Jobseeker Direct

Business Link Helpline

0845 60 60 234

0845 600 9006

0845 60 55 255 textphone

www.gov.uk Signposting information on business planning, finances, marketing etc.

www.gov.uk Telephone service helps find vacancies if you have no internet access, or are not familiar with online use.

Prince’s Initiative for Mature Enterprise 0845 862 2023 or

ACAS

020 3137 8525

0845 747 47 47,

www.prime.org.uk Dedicated to helping people over 50 set up in business. Support, training and networking events.

18001 08457 474747 text Relay www.acas.org.uk *NQBSUJBMBEWJDFPOBMMBSFBTPG employment relations, including age discrimination. See page 28 National Careers Service for retraining, funding etc.

TAEN (The Age & Employment Network), 020 7837 4762 www.taen.org.uk Campaigns for better opportunities for over 50s. Not an employment agency but they can signpost individuals to organisations that will help directly. Also see pages 92 for advice on legal issues.

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2014 edition

The GOLDEN Guide...it’s worth its weight

TrilogE, Thomas Muckle Buildings, Bridge Street, Rothbury, NE65 7SG, 01669 620506 www.triloge.org.uk 'SJFOEMZUFBNPGGFSCVTJOFTTTVQQPSU across Northumberland for people in rural areas who run a business or want to start one. One to one and group sessions, mentoring, training and practical help. Also help with job TFFLJOHJODMVEJOH$7BOEJOUFSWJFX skills and job tasters.

TRANSPORT Concessionary Fares: Bus Passes 0845 600 6400 www.northumberland.gov.uk 'SFFCVTQBTTFTGPSQFPQMFPG pension age or who are registered disabled cover travel on local buses BOZXIFSFJO&OHMBOE*OTPNFBSFBT you may only travel after 9.30am but in Northumberland older people can use them from 9.00am Mon— 'SJBOEBMMEBZBUXFFLFOETBOE bank holidays. You can also travel before 9.00am if you have a hospital appointment (take the letter with you for proof). Disabled pass holders go free at BOZUJNF BOZEBZ*GZPVOFFEB carer to travel with you, apply for a Companion Card to cover their bus fare too. You will need acceptable proof to confirm your condition.

34

To Apply by Post Ring for an application form and send to Concessionary Travel, Passenger Transport Unit, Northumberland County Council, $PVOUZ)BMM .PSQFUI/&&'" replacement pass costs ÂŁ15 if you lose it, but is free if your pass is stolen BOEZPVIBWFBDSJNFOVNCFS*UJT also free if the pass will not work on the Smartcard reader on the bus To Apply in Person 7JTJUPOFPGUIF$PVODJM*OGPSNBUJPO Centres, taking proof of age (birth certificate, passport) and residency, your disability (if applicable) and a passport photograph. Your pass should arrive within two weeks. $PVODJM*OGPSNBUJPO$FOUSFTMPDBUFE in: t (SFFOXFMM-BOF "MOXJDL



t 8BOTCFDL4RVBSF"TIJOHUPO t 'SPOU4U8FTU #FEMJOHUPO t 8BMMBDF(SFFO #FSXJDL t ,FFM3PX$FOUSF #MZUI7BMMFZ t 'PSVN8BZ $SBNMJOHUPO t )BESJBO)PVTF )FYIBN



t -JCSBSZ (BT)PVTF-BOF 



Morpeth t -JCSBSZ "TUMFZ)JHI4DIPPM 4FBUPO Delaval

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Out & About

Ian Lavery MP for Wansbeck says: As we get older and our priorities change it’s useful to have a guide like this to help us find out about things, or solve day to day problems. So I am delighted to recommend this excellent little book - full of ideas and advice for improving our quality of life wherever in Northumberland we live. If you are from Wansbeck and have something you would like to discuss, or a particular problem I can help with, contact me as follows: Ian Lavery MP, Constituency Office Tel: 01670 852494 Fax: 01670 818262 Email: ian.lavery.mp@parliament.uk Ian Lavery MP, House of Commons, London SW1A 0AA Or make an appointment to attend my regular constituency Surgery

Guy Opperman MP Member of Parliament for the Hexham Constituency I enjoy my time working as one of your local MPs here in Northumberland. In particular I enjoy being able to help local residents who may need a helping hand to solve a problem, or some advice on issues such as benefits, bus passes or elderly care. If you have any concerns and want to get in touch please do not hesitate to do so. You can contact me by letter, email or phone, or else arrange an appointment at one of my regular surgeries. Or feel free just to have a word if you see me in the street.

Guy Opperman MP 1 Meal Market, Hexham, Northumberland, NE46 1NF 01434 601420 or 020 7219 7227

House of Commons, London, SW1 0AA guy.opperman.mp@parliament.uk

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2014 edition

The GOLDEN Guide...it’s worth its weight

Concessionary Fares: Taxi Tokens

Blue Badge Initial Enquiry

0845 600 6400 Scheme for anyone receiving certain benefits, without access to a car BOEXIPDBOOPUVTFFYJTUJOHQVCMJD transport because of disability. You can buy ÂŁ50 worth of tokens per year for ÂŁ10. Ring for details or visit B$PVODJM*OGPSNBUJPO$FOUSFGPSBO BQQMJDBUJPOGPSNBOEBMJTUPGUBYJ firms who will accept tokens.

Support Service 0844 463 0213 www.gov.uk *OGPSNBUJPOPOFMJHJCJMJUZ IPXBOE where to use the Blue Badge etc. They do not take applications over the phone.

MOBILITY SCHEMES Motability 0845 456 4566

BLUE BADGE PARKING SCHEME

0845 675 0009 textphone

www.gov.uk National scheme allows parking concessions for people with severe mobility problems—whether drivers or passengers.

www.motability.co.uk Charity leases cars, scooters and powered wheelchairs through a network of dealers. You may be eligible if you receive the higher rate of the mobility component of Disability Living Allowance, Enhanced Rate of the Mobility Component of 1FSTPOBM*OEFQFOEFODF1BZNFOU 1*1  UIF8BS1FOTJPOFST.PCJMJUZ Supplement (WPMS) or the Armed 'PSDFT*OEFQFOEFODF1BZNFOU "'*1 3JOHGPSNPSFEFUBJMTBOEBO information pack.

Apply online at www.gov.uk or through Northumberland County Council 0845 600 6400 Badges cost ÂŁ10 and are issued for up to three years, to people with proof of permanent disability. Renewal takes around 3 weeks, so get in touch well before your current badge FYQJSFT3JOHGPSBOBQQMJDBUJPO pack, download from the website or WJTJUPOFPGUIF$PVODJM*OGPSNBUJPO Centres.

36

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Out & About

Bell View Help at Home believe that care should be KVTU “what you want when you want it�.

Bell View Day Care Centre caters for the older people in our community.

5IFSFNBZDPNFBUJNFXIFO living at home becomes EJĂłDVMU0VSDBSFTFSWJDFDBOIFMQDMPTFUIJTHBQ and maintain your dignity and self respect.

We aim to reduce isolation for those living in rural locations. Here’s what we can offer you: t $POUBDUXJUIPVSGSJFOEMZ QSPGFTTJPOBMTUBò t $BSFGVMMZBTTFTTFEBDUJWJUJFTFJUIFSPOZPVS  PXOPSJOBHSPVQ t #BUIJOHBOETIPXFSJOHGBDJMJUJFT t 0VUJOHTBOEUIFDIBODFUPKPJOJOPUIFS community activities.

01668 219221





5SVTUJOPVSDPOTJTUFOU IJHIRVBMJUZIPNFDBSF services for older people.

t Bespoke elderly care services t Robust recruitment practices t Continuity of care

01668 219538

Email:DBSFCFMMWJFX!IPUNBJMDPVL

Email:CFMMWJFXIFMQBUIPNF!IPUNBJMDPVL

Ronnie Campbell MP Blyth Valley Constituency 2IÂżFHKRXUV 0RQ7KXUVDPSP )ULDPSP Ronnie now has monthly surgeries in the Blyth Valley area on a Saturday. Check local press for GHWDLOVRUFRQWDFWWKHRIÂżFHZKHUHVWDIIZLOOEH DEOHWRDVVLVW Ronnie Campbell MP Blyth Valley Constituency 42 Renwick Road Blyth Tel: 01670 363050 NE24 2LQ Fax: 01670 355192 Email: FDPSEHOOU#SDUOLDPHQWXN

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National Forum of Mobility Centres

USEFUL TRANSPORT CONTACTS

0800 559 3636

National Rail Enquiries

www.mobility-centres.org.uk Helpline and information sheets on all BTQFDUTPGPVUEPPSNPCJMJUZ*ODMVEFT vehicle access and adaptations, scooters, wheelchairs, driving with BEJTBCJMJUZFUD/PSUI&BTU'PSVN member as below

08457 48 49 50, 0845 60 50 600 textphone www.nationalrail.co.uk Transport Direct, www.transportdirect.info Traveline, 0871 200 2233

North East Drive Mobility, Walkergate

www.travelinenortheast.info

Park, Centre for Neuro-Rehabilitation & Neuro-Psychiatry, Benfield Road, Newcastle, NE6 4QD

COMMUNITY TRANSPORT SCHEMES

0191 287 5090

Adapt (North East)

www.ntw.nhs.uk/mobility Personal advice and driving and passenger assessment service helps you retain or regain your independence if you have a condition affecting your ability to use a vehicle. Refer yourself or be referred. "DDSFEJUFECZUIF'PSVNPG.PCJMJUZ Centres.

01434 600599

See also page 76 and page 93 wheelchairs.

Blyth Valley Disabled Forum

www.adapt-ne.org.uk Range of transport schemes for members, who are isolated by disability or through living in a rural BSFB*OEJWJEVBMNFNCFSTIJQDVSSFOUMZ ÂŁ2 per year. Services include Minibus hire, Dial a Ride and Wheelchair Loan.

01670 360927 www.blythdisabledforum.co.uk Two fully accessible minibuses for people who are disabled or who have limited or restricted mobility for social outings, church services, recreation, etc.

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Out & About

The BRINGO, Bell View Resource

Northumberland Car Share,

Centre, 33 West Street, Belford,

Northumberland County Council

NE70 7QB

01670 620161

01668 219220 Wheelchair accessible car scheme for essential and social journeys, driven by volunteer drivers.

www.gosmarternorthumberland.

See also page 7. Getabout Northumberland, 0845 266 8906 www.royalvoluntaryservice.org.uk 3PZBM7PMVOUBSZ4FSWJDFWPMVOUFFSDBS transport scheme for regular or oneoff trips, shopping, social, hospital etc. Known for its friendly volunteers who offer useful advice too. See also page 10 for RVS main entry and ad on page 29. NEED Ltd (NE Equality & Diversity) 01665 605780 www.needltd.co.uk Accessible transport across the North East and Border region for groups and for older or disabled people who are isolated, or without access to conventional transport. Dial-a-Ride service into market towns from rural areas and Travel Planning for help with difficult journeys.

co.uk Car sharing scheme for one-off or regular trips, saves money, carbon footprint, and time. Register online or ring the team for details. Also see page 7 for Age UK Rural Access Project. Reaction Independent Living, Shopping Project, Wansbeck CVS 01670 858688, Karen Cox www.wansbeckcvs.org.uk Scheme for people who are isolated or disabled to travel to the shops, bank etc. Collects from home, with volunteers to help. Runs from different parts of Blyth, Wansbeck area and 4FBUPO7BMMFZ VTVBMMZ5VFT 8FEBOE Thurs although it may be either fortnightly or monthly. Ring to apply or ask your care manager. Red Cross Transport Support 0191 273 7961 www.redcross.org.uk North of Tyne scheme covers Northumberland too. Wheelchair adapted car can be arranged for any journey purpose. Ring to book or make a request via the website. See page 76 for more Red Cross support.

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2014 edition

The GOLDEN Guide...it’s worth its weight

Upper Coquetdale Community Transport, 07870 577 667 or 01669 621855 www.ucct.btck.co.uk Wheelchair accessible 17 seat bus covers whole area for individual PSHSPVQCPPLJOHT3FHVMBS'SJEBZ shopping trips to Rothbury.

Watbus Community Transport 01670 522999 www.watbus.org.uk Community transport scheme across Northumberland for users who are older or who have difficulty using NBJOTUSFBNUSBOTQPSU'PSJOEJWJEVBMT or groups. Also cycle trip scheme.

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We all cherish our independence, but if you are living alone, the risk of accidents, falls and illness is always a worry.

Join Valley Care and your call will always be answered t 24 hours, seven days a week across the county t Simple to use t Simple to install - works alongside your own telephone t Specialist contact centre t Qualified staff who respond promptly to emergencies and enquiries

Telecare gives carers and their families peace of mind. Additional sensors link to the basic alarm and then automatically contact Valley Care. Margaret uses Telecare services. She is 89 and lives alone, but has early stage dementia. Margaret was given a pendant alarm, detectors for falls and smoke, an extreme temperature sensor and medication prompt dispenser.

Margaret’s daughter said: “The telecare system means mum can live in her own home, it’s given her confidence and makes her feel good about herself and about everything.” Valley Care is Northumberland County Council’s community alarm service delivering county wide community alarm and Telecare services to all its residents. For more information contact

Call Valley Care on

01670 827100

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02 )0.&$0..6/*5: Running a home as efficiently as possible and helping achieve a safe community sometimes needs a little support. Here are some schemes, services and contacts to help things along.

REPAIRS & MAINTENANCE

Handyperson Service 01670 851952

Blyth Star Enterprises 01670 855130 or 01670 355421 www.blythstar.com Charity runs gardening service JO#MZUI7BMMFZ $BTUMF.PSQFUI and Wansbeck areas, including maintenance, tidying, supplying bedding and hanging baskets.

42

Four Housing Care & Repair

www.fourhousing.co.uk %*:BOETNBMMSFQBJSTBSFDBSSJFEPVU for disabled and older people. Home safety assessments are free and work which helps prevent falls JTGSFFFHDIBOHFMJHIUCVMCT ĂĽY curtain rails, fasten loose carpets etc. Other essential work costs ÂŁ10 per visit e.g. install shelves, fit locks, change tap washers. They cannot do electrical or plumbing work; roofing repairs; decorating; gas appliance maintenance. Non essential work is charged at ÂŁ24 per hour.

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Home & Community

Coal Industry Social Welfare Organisation (CISWO) 'LG\RXRU\RXUSDUWQHUZRUNLQWKH&RDO,QGXVWU\" $PRQJWKHVHUYLFHVRIIHUHGE\&,6:2DUH: ‘ ‘ ‘ ‘ ‘ ‘

&RQ¿GHQWLDOKRPHYLVLWLQJVHUYLFH %HQH¿WVDGYLFHDQGDVVLVWDQFHZLWKDSSOLFDWLRQV 3UDFWLFDODQGHPRWLRQDOVXSSRUWDWWLPHVRIGLI¿FXOW\  $FFHVVWRIXQGVIRUWKRVHIDFLQJ¿QDQFLDOKDUGVKLS  $GYLFHRQGLVDELOLW\LVVXHVDQGPLQLQJUHODWHGLOOQHVVHV 7KHUDSHXWLFKROLGD\V 

 VXEMHFWWRHOLJLELOLW\FULWHULDEHLQJPHW

)RUIXUWKHULQIRUPDWLRQDERXWXVRU WRDFFHVVRXUVHUYLFHVSOHDVHFRQWDFWXV %\SRVW %HZLFN5RDG*DWHVKHDG7\QH :HDU1('3 %\WHOHSKRQH 0191 477 7242 :HEVLWH www.ciswo.org.uk &KDULW\5HJLVWUDWLRQ1R

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2014 edition

The GOLDEN Guide...it’s worth its weight

Four Housing Care & Repair

Northumberland Community

Homeowners Financial Assistance

Enterprise Ltd

01670 851844 Loans can be paid to people on low incomes who own their own property and who cannot access a high street loan and where a property is in need of essential repairs or improvement, such as tackling damp, roof repairs etc. Care & Repair will carry out a Decent Homes survey to identify work needed and project manage any works which need to be carried out.

01670 519575

Morpeth Community Works,

The Council or Housing Providers maintain their own properties. Some help with garden maintenance for older people who cannot do the work and have no-one to do it for them. The schemes vary, there may be a charge and possibly a waiting list for gardening. Ring your housing provider for details .

Handyman service 01670 519575 morpethcommunityworks.co.uk 'SFFTFSWJDFGPSPWFST EJTBCMFEPS low income residents in South East Northumberland. They fit curtains, shelving, flat pack furniture, and other small jobs. Seasonal gardening service likely to commence in 2014— ring to be added to the list.

44

www.ncenterpriseltd.co.uk 'SFF1BJOUJOHBOE%FDPSBUJOHTFSWJDF for people who cannot do this themselves. Also Community Repaint Scheme, where donated unused paint is redistributed to others who can use it. Ring to see if you are eligible to join these schemes.

COUNCIL OR SOCIAL HOUSING TENANTS: REPAIRS & GARDENS

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Home & Community

HOME ADAPTATIONS If you need adaptations to your home— such as installing a stairlift, bathing adaptations, wheelchair ramp etc, you can arrange this privately by hiring or buying equipment or you may be eligible for partial or full financial help through the Disabled Facilities Grant. If you are a tenant your landlord may arrange adaptations. In either case you should contact Adult Social Care to arrange an assessment of your needs by an occupational therapist. This can be helpful even if you intend to pay yourself.

LOW COST FURNISHINGS Core Furniture, The Tynedale Centre, Haugh Lane Industrial Estate, Haugh Lane, Hexham, NE46 3PU, 01434 607509 Donated furniture is restored and sold on at low cost. Also white goods and some electrical equipment. Open to all Mon—Thurs 9.30am— QN 'SJEBZDMPTFBUQN'SFF collection of donated furniture, small charge for deliveries. Re’Nu’ It, St. Thomas Close Workshops, Alnwick, NE66 1DJ 07792 175827 'VSOJUVSF FMFDUSJDBMT CFEEJOH  DSPDLFSZFUD'SFF PSWFSZMPXDPTU  delivery and collection of donations. 0QFO5VFTBOE'SJBN‰QN

DISABLED FACILITIES GRANT This means-tested Council grant is available to disabled, older or vulnerable owner-occupiers or private tenants. Once the occupational therapist’s recommendations have been approved then Care & Repair Northumberland facilitate the rest of the process on behalf of the Council. See also pages 81-83 on Retirement and Sheltered Housing.

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WARMTH & ENERGY EFFICIENCY

Northumberland Warm Zone, 01670 356642 01670 356624 Lisa Oxley (Benefits Advice Officer)

DAWN CAB, British Gas Energy Trust, 28 Bridge Street, Morpeth, NE61 1NL 0300 303 1931 fueldebtadvice@dawnadvice.org.uk Energy Advice Team can help with energy bills by applying to the Energy Trust for financial assistance. Also budgeting advice for ongoing consumption, help to understand your bill and negotiating with energy suppliers. See also page 91 Debt and ad opposite. Energy Saving Trust

www.warmzones.co.uk Practical advice on improving the warmth of your home and increasing energy efficiency. Grants for free insulation and boiler replacement if you are eligible. Oil CAN, 01670 500812 www.ca-north.org.uk/oil Countywide bulk-buying scheme for heating oil, operated by Community Action Northumberland. The scheme makes the most of joint buying power to achieve greater savings to pass on to customers.

0300 123 1234 www.energysavingtrust.org.uk *NQBSUJBMBEWJDFBOEUFDIOJDBM information to help save energy and reduce fuel bills. Home Heat Helpline 0800 33 66 99 www.homeheathelpline.org.uk Advice on making your home more energy efficient, also information on grants and schemes to save fuel costs if you qualify, e.g. Warm Home Discount will take ÂŁ135 off your electricity bill in 2014.

46

Winter Fuel Payment Helpline 0845 915 1515 0845 601 5613 textphone www.gov.uk/winter-fuel-paymenthelpline 'PSBOZPOFPGRVBMJGZJOHBHF‰CPSO POPSCFGPSF+BOGPSXJOUFS *GZPVSFDFJWFDFSUBJOCFOFĂĽUT you are paid automatically, otherwise you must claim. Ring for advice on eligibility and how to make a claim.

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Home & Community

Dawn CAB Energy Advice Project Funded by the British Gas Energy Trust. We can help anybody regardless of who supplies your gas or electricity. How the Project can help: * Apply for financial assistance from the Energy Trust.

*

Deal with fuel debt, including negotiating with energy suppliers/ resolving energy debt problems.

To find out more please call us on

0300 303 1931

email fueldebtadvice@dawnadvice.org.uk

BASIC PA start froCKAGE m

£3.17 per week

(£2.64 ex

inc VAT VAT)

SixtyEightyThirty Supports women in Northumberland who have experienced domestic abuse at any time in their lives, regardless of sexual orientation, religion, culture or gender assigned at birth.

Domestic Abuse may be Physical . Sexual . Economic . Emotional . Harassment It’s about one person controlling another We offer practical and emotional support, helping women to understand their experiences and make decisions about their future.

(01434) 608030 www.sixtyeightythirty.com Company Limited by Guarantee Number: 6431269 Registered Charity Number: 1122969

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2014 edition

The GOLDEN Guide...it’s worth its weight

HOME SECURITY Emergency calls 999 'PSBOZTJUVBUJPOXIJDIIBTCFDPNF dangerous or where a crime has just been, or is about to be, committed. Northumbria Police 101 www.northumbria.police.uk Use this number for all non-emergency concerns, enquiries and information. Northumberland Fire & Rescue Service www.northumberland.gov.uk Ring 999 for ALL emergencies. Fire Safety Advice 0800 731 1351 Advice on fire safety in the home from UIF$PNNVOJUZ'JSF4BGFUZUFBNPS from any fire station. They recommend a smoke alarm on each level of your house, which should be tested regularly. Advice also on specialist alarms for hearing-impaired residents. 'SFFIPNFTBGFUZDIFDLTBOETNPLF alarms. Ring for details.

Gas Emergency Contact Number 0800 111 999 www.nationalgrid.com/uk Emergency 24 hour number if you smell gas, or suspect DBSCPONPOPYJEFGVNFT PSIBWF VOFYQMBJOFEMPTTPGTVQQMZ PSHBT pressure. Local engineers will attend free of charge to make the property safe, but do not carry out repairs.

BOGUS CALLERS Crime Prevention Advisers, Northumbria Police 101 Advice on making your home secure through locks, lights, alarms and sensible precautions. They warn that ZPVTIPVMEOPUBMMPXBOZVOFYQFDUFE caller into your home, ask them to call another time and have someone with you as even identification can be faked.

COLD CALLERS You should never respond to VOFYQFDUFEDBMMFSTPGGFSJOHCVJMEJOH XPSL SFQBJSTPSBTFSWJDFFUD*GZPV need maintenance work doing, always check with two or three reputable firms to arrive at a fair price for the job. See also pages 76-77 for personal alarm systems.

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Home & Community

ANTI-SOCIAL BEHAVIOUR & DISABILITY HATE CRIME

DOMESTIC VIOLENCE & ABUSE

Northumbria Police

Violence helpline

101

0808 2000 247

www.northumbria.police.uk Residents are encouraged to report any kind of anti social behaviour. But you should still ring 999 when there is immediate danger or you witness a crime taking place. Disability Hate Crime 101 This is any crime motivated by the WJDUJNTEJTBCJMJUZ*O/PSUIVNCFSMBOE there are now Safe Reporting Centres in 20 community venues, listed on the police website or else ring for more information. Community Safety Team, Northumberland County Council 0845 600 6400 www.northumberland.gov.uk Ring with concerns about a safety issue, or anti-social behaviour in your area; noisy neighbours, vandalism and fly-tipping. Housing Association tenants can contact the Tenancy Enforcement team.

National 24 hour Domestic

Action on Elder Abuse Helpline 0808 808 8141 www.elderabuse.org.uk *OGPSNBUJPOBOETVQQPSUGPSWJDUJNT  or others with concerns. Deals with QIZTJDBM QTZDIPMPHJDBM TFYVBMBOE financial abuse and neglect.

Grace (Northumberland Rape Crisis) 0800 035 2794 evenings helpline 0191 222 0272 counselling referrals www.gracenrc.org.uk Supports women (16+) XIPIBWFFYQFSJFODFE SBQF TFYVBMWJPMFODFBOE DIJMEIPPETFYVBMBCVTF This includes free individual counselling sessions in outreach venues across Northumberland and a telephone support helpline (Tues, Wed and Thurs 6.00pm – 8.30pm).

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2014 edition

The GOLDEN Guide...it’s worth its weight

Adult Safeguarding,

Victim Support

Adult Social Care

0845 30 30 900 national helpline

01670 536400 Office Hours

0845 277 0977 or 0191 281 0491

0845 600 5252 Out of Hours

local victim care centre

Emergencies *GZPVUIJOLTPNFPOFXIPJT vulnerable is at risk of abuse or neglect please call the numbers BCPWF*GZPVUIJOLUIFSFJTJNNFEJBUF danger contact the police.

www.victimsupport.org.uk Supports victims of crime, including domestic abuse and anti social behaviour, whether or not reported to the police.

Cease24 01665 606881, Alnwick or 01670 861963, Blyth www.enough.me.uk Emotional and practical support for domestic abuse victims, not counselling. Men’s Advice Line 0808 801 0327 www.mensadviceline.org.uk Advice, information and emotional support for male victims of domestic abuse.

WHAC (Women’s Health Advice Centre), 1 Council Road, Ashington, NE63 8RZ, 01670 853977 www.whac-online.co.uk Counselling and support for women includes physical and mental health and wellbeing, domestic and TFYVBMBCVTF CFSFBWFNFOU  divorce, debt, and more. Now also working with men depending on capacity being available.

SixtyEightyThirty 01434 60 80 30 www.sixtyeightythirty.com Practical and emotional support for women in Northumberland who FYQFSJFODFEEPNFTUJDBCVTFBUBOZ time in their lives, regardless of age, religion, culture etc. See ad on page 47.

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Home & Community

Elder Abuse happens Physical | Verbal | Sexual | Financial | Psychological | Neglect

Safeguarding Adults is everyone’s business. See it, Report it! If you suspect a neighbour, friend or family member is being neglected or abused or you need help yourself... Call Adult SRFLDO&DUH

01670 536 400 (Calls are confidential)

For outside office hours and at weekends call 0845 600 5252

www.northumberland.gov.uk/safe


2014 edition

The GOLDEN Guide...it’s worth its weight

MPS IN NORTHUMBERLAND Contact your MP at the constituency office, or attend one of their surgeries - held in local venues, either by appointment, or on a drop-in basis. Or write to them at: The House of Commons, Westminster, London SW1A 0AA Berwick: Sir Alan Beith 01665 602901 54, Bondgate Within, Alnwick, /&+% alanbeith@berwicklibdems.org.uk Blyth Valley: Ronnie Campbell 01670 363050 42 Renwick Road, Blyth, NE24 2LQ ronnie.campbell.mp@parliament.uk Hexham: Guy Opperman 020 7219 7227 or 01434 603777  .FBM.BSLFU )FYIBN /&/' guy.opperman.mp@parliament.uk Wansbeck: *BO-BWFSZ 01670 852494, 7,Esther Court, Wansbeck Business Park, Ashington, NE63 8AP ian.lavery.mp@parliament.uk

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Fiona Hall MEP Lib Dem MEP for the North East

It’s easy to contact Fiona...

It’s easy to contact Fiona... By post: 55a Old Elvet, Durham, DH1 3HN By email: fiona@fionahallmep.co.uk By phone: 0191 383 0119

www.FionaHall.org.uk


2014 edition

The GOLDEN Guide...it’s worth its weight

03 )&"-5)8&--#&*/( *OUIJTTFDUJPOXFMJTULFZ health providers as well as a range of support groups and organisations offering advice and help. We can’t fit everything in, but if you belong to a group you think we should include, please let us know.

MEDICAL CARE & OUT OF HOURS HELP NHS 111 www.nhs.uk/111 This service has replaced NHS Direct as well as the Out of Hours service. Ring 111 if you urgently need medical help or advice. Your symptoms will be assessed and you may be given an appointment to attend an Out of Hours Centre. But if it’s a lifethreatening situation you should call 999.

OUT OF HOURS CENTRES Centres are in Alnwick, Ashington, #FSXJDL )FYIBN /PSUI5ZOFTJEFBOE UIF37*5IFSFBSFNJOPSJOKVSZDFOUSFT at Wansbeck hospital, North Tyneside BOEUIF37*XIFSFZPVDBOKVTUUVSO up, but for anything else you will be given an appointment. Health Information NHS Choices www.nhs.uk Website gives detailed health and TPDJBMDBSFJOGPSNBUJPO*UBMTPMJTUT local hospitals, doctors, dentists, opticians, pharmacists etc and has a Choose and Book facility for specialist appointments. If you do not have access to the internet, ring NHS 111

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Health & Wellbeing

HOSPITALS

DENTAL CARE

0844 811 8111 or 0191 203 1200 

'PSEFOUJTUTUBLJOHPO/)4QBUJFOUT  or for emergencies if you have no dentist, please call NHS 111.



Also see page 59 for help with dental and other health costs.



NHS HEALTH TRAINERS

either can be be used for: t "MOXJDL*OĂĽSNBSZ



t #FSXJDL*OĂĽSNBSZ t #MZUI$PNNVOJUZ)PTQJUBM t )FYIBN(FOFSBM)PTQJUBM t .PSQFUI$PUUBHF)PTQJUBM t /PSUI5ZOFTJEF(FOFSBM t 8BOTCFDL(FOFSBM

OTHER HOSPITALS t )BMUXIJTUMF)PTQJUBM  

01434 655405 DVSSFOUMZ8BSEBU)FYIBN  EVSJOHSFCVJME FYQFDUFEUPSFUVSO in Spring 2014)

t 3PUICVSZ$PNNVOJUZ)PTQJUBM  01669 620555 t /FXDBTUMF(FOFSBM 37* 'SFFNBO and Dental Hospitals 0191 233 6161 t 4JS(#)VOUFS.FNPSJBM)PTQJUBM 0191 220 5968 0844 811 5522 or 0191 213 0151 either can be used for: t /PSUIHBUF)PTQJUBM  t 'FSOEFBO)PTQJUBM (formerly Prudhoe Hospital) t 4U(FPSHFT1BSL t 4U/JDIPMBT)PTQJUBM

01670 784194 or 784198 One to one advice, support and information to help you plan and implement healthy lifestyle choices, including diet, keeping fit, smoking, alcohol consumption etc. They operate across Northumberland in various locations.

PHARMACY SERVICE Pharmacies act as local health hubs and many are now accredited to give healthy lifestyle advice and support XJUITFMGDBSF*GZPVSFDFJWFGSFF prescriptions the pharmacist may be able to treat you without having to see the doctor first. They advise on minor ailments, can SFWJFXZPVSNFEJDJOFTBOEFYQMBJO side effects. Other services may include cholesterol, blood pressure and blood glucose tests, flu jabs, help with weight management, stopping smoking etc.

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2014 edition

The GOLDEN Guide...it’s worth its weight

PODIATRY SERVICE

ALCOHOL OR DRUGS PROBLEMS

Good foot care helps keep you steady on your feet to prevent falls. The service gives self-care advice, help with toenails, skin problems, foot pain, or help if you have diabetes, arthritis or medication concerns. Your GP can refer you or else advise on making an appointment.

Northumberland Recovery

See also page 7 for Age UK’s foot care sessions.

Berwick (Tues, Wed, Thurs)

Partnership Community based service to enable recovery for people with alcohol or drugs problems. Self-refer by ringing direct to: Blyth Valley, 01670 396303 Ashington, 01670 844610 01289 356908 Hexham, 01434 655715 or Blyth

STOPPING SMOKING

number as above.

Northumberland Stop Smoking Service 01670 813135 Smokers are up to four times more likely to quit using support from local NHS stop smoking services. 'SFFGSJFOEMZTVQQPSUUISPVHIPVU Northumberland including some pharmacies. GP or Practice Nurse Some GP practices have a nurse trained to help people stop smoking. Ring to make an appointment.

Drinkline, 0800 917 8282 Confidential NHS helpline. Escape Family Support, 01670 544055, office 07702 833944 24 hour helpline www.escapefamilysupport.org.uk Support for alcohol or drug problems in Northumberland. Confidential counselling, complementary therapies, respite breaks, diversionary activities and family support. Self refer or be referred by a health professional.

NHS Smoking Helpline, 0800 022 4 332 www.smokefree.nhs.uk *OGPSNBUJPO TQFDJBMJTUBEWJTFSTBOE free Quit Kits.

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We’re committed to providing high quality care to our patients whether that is in hospital, in the community or at home. Quality is at the heart of everything we do and whilst we run some of the best health services in the country, with dedicated staff who deliver personalised care on a daily basis, we fully appreciate that there will always be things that we can improve and do better.

We are passionate about listening to our patients, staff and stakeholders and want to know how things can be improved to make experiences of care even better.

There are two ways you can share your ideas about how we can improve the quality of what we do: E\ÂżOOLQJLQDVXJJHVWLRQFDUGDYDLODEOHLQRXUPDLQ general hospitals and community sites or by completing an online form at

www.northumbria.nhs.uk/listening


2014 edition

The GOLDEN Guide...it’s worth its weight

DEALING WITH CONCERNS

Age UK Northumberland Advocacy Service 0845 140 0088 or 077207 40988

Comments, Compliments and

www.ageuk.org.uk/northumberland/ Countywide, confidential, free service for over 50s who would like help to FYQSFTTUIFJSWJFXT BDDFTTTFSWJDFT and have their rights upheld. Service includes Money Go Round project supporting people suffering financial abuse or scams etc. Also the 'JSTU4UPQQSPKFDUPGGFSTBEWPDBDZGPS people around housing and social care options.

Complaints Team

See also page 66 Advice

If things go wrong speak directly to the people providing your service, which is often the best way to resolve problems. If you need help to do this ask a family member or friend or see below for more assistance Adult Social Care Services,

01670 628888 Contact the team to compliment, complain or share concerns about your services. You can also write to Adult Services and Housing Group Comments, Compliments and $PNQMBJOUT '3&&10453-59-#964)#4  $PVOUZ)BMM .PSQFUI /&%&' /P stamp required)

Healthwatch Northumberland, 03332 408 468 www.healthwatchnorthumberland. co.uk A network of local people and groups who influence change and improvement in health and social services in Northumberland. Get in touch to join. Northumbria Healthcare Adult Social Care Forums 01670 629029 A range of forums meet regularly across the county to discuss community health and social care services, and how to make the most of life! Contact as above for details and to get involved. See ad on inside front cover

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Health & Wellbeing

PALS Service (Patient Advice and Liaison), 0800 032 02 02 Email: northoftynepals@nhct.nhs.uk Confidential support for patients, their families and carers. General information, advice and problemsolving about NHS care, including hospitals, GPs, Dentists, Optometrists and Pharmacists. They can refer you on to other agencies if necessary.

HELP WITH HEALTH COSTS

MENTAL HEALTH A good first point of contact for a mental health concern (e.g. depression, memory problems, anxiety) is your GP or other health professional. If appropriate you will be referred to your local Community Mental Health team for treatment, or they may be able to visit you at home.

0300 330 1343 www.nhsbsa.nhs.uk Most NHS treatment is free for over 60s, including prescriptions, sight tests and some hearing aids. Where there are costs, e.g. for glasses, dental treatment and travel to and from hospital, you may apply for assistance if you are on a low income or in receipt of certain benefits. Prescription Prepayment Cards (PPC) 0300 330 1341 www.nhsbsa.nhs.uk/ppc *GZPVXJMMIBWFUPQBZGPSGPVS prescriptions within three months, or fourteen within twelve months, it may be cheaper to buy a PPC. This means you pay a certain amount in advance and are then covered for unlimited prescriptions for either three or twelve months.

For more information on Mental Health support see our sister publication: Living Easy, Disability and Mental Health Support, Northumberland. For a copy sent to you by post ring Healthwatch Northumberland on 03332 408 468 or view online at www.alabasterpublishing.co.uk/ publications Age UK Northumberland Community Dementia Service 0845 140 0088 www.ageuk.org.uk/northumberland/ Day centre service for older people with dementia, in Amble and Berwick, transport provided. Specialist dementia person-centred approach in a safe and caring environment.

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Do you look after someone because of mental or physical illness, disability, frailty or substance misuse? You’re not alone. An estimated 36,000 people in Northumberland provide unpaid care for a partner, relative or friend.

Carers Northumberland is here to improve the lives of carers like you. We offer a listening ear, information, social and skills development opportunities and a voice for carers in decisions affecting them and the person they care for.

t t t t t t

-PDBMTVQQPSUHSPVQNFFUJOHTBSPVOEUIFDPVOUZ *OGPSNBUJPO4FSWJDF 4LJMMTEFWFMPQNFOUPQQPSUVOJUJFT &NFSHFODZQMBOOJOH 4NBMMHSBOUTUPIFMQZPVUBLFBCSFBLGSPNDBSJOH 4PNFPOFUPUBMLUPBCPVUUIFUIJOHTUIBUNBUUFSUPZPV See page 71 for more details

Call us on or email 01670 320025 or 0844 8007354 info@carersnorthumberland.org.uk

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Health & Wellbeing

Alz Soc, National Dementia Helpline 0300 222 1122 www.alzheimers.org.uk A wealth of advice, information and support for people with dementia and their carers from the local offices. This may include one to one support, home visits, support and activity groups e.g. Singing for the Brain, tea dances, dementia cafÊs or drop in sessions. Get in touch to find out what’s on offer. Berwick, 01289 303143 Hexham, 01434 607318 Morpeth, 01670 511159 See also ad on opposite page. Contact, (Morpeth Mental Health

'MPSFODF)PQF$MVC 1BSJTI Hall, St Helen’s Street, Corbridge NE45 5BE 01434 603239 or 0778 753 7200 www.florencehope.com 'SJFOEMZEBZBDUJWJUZDMVCGPS people with dementia, Tues and Thurs 9.30 am—4.00pm or half day and hourly options available. Crafts, games, reminiscing, singing, FYFSDJTF EBZBOEBGUFSOPPO trips out. Lunch and transport from surrounding area if required. Self refer or be referred.

Group) Ltd, 7 Grey’s Yard Oldgate, Morpeth, NE61 1QD 01670 510652 www.contactmorpeth.org.uk Drop-in centre and cafÊ supports members with mental health problems and their carers. Selfhelp groups, counselling, events, outings. Open Tues, Wed, Thurs BN‰QN'SJBN‰ QN'PSUOJHIUMZTPDJBMFWFOJOH'SJ 7.00pm—9.00pm.

Mind Infoline 0300 123 3393 www.mind.org.uk National information line dealing with all aspects of mental distress, including where to get help, treatment and advocacy. See also page 93 Mind Legal Advice line.

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Northumberland Talking Therapies .*/%"DUJWF 01670 820461 www.mindactive.org.uk BOE'BDFCPPL Monthly community days with lunch, activities and entertainment for people with dementia, their GBNJMJFTBOEGSJFOET'SPN reminiscing and history to singalongs and socials, their volunteers bring about social interaction, mental stimulation and a great sense of wellbeing. Bedlington Station and Blyth, ring for details.

Northern Causeway, 17 Wallace

Service (IAPT) 0300 123 4502 Service for adults suffering mild to moderate mental health problems TVDIBTEFQSFTTJPOBOEBOYJFUZ4FMG refer or be referred by a health or social care professional. Patient Information Centre, 0191 223 2545 www.ntw.nhs.uk/pic Wide range of self-help guides and directories on mental health issues. Ring the centre or download from the website. Samaritans 0845 7 90 90 90 www.samaritans.org 24 hour emotional support if you are in despair or just need to talk.

Green, Berwick, TD15 1EB 01289 356919 www.mentalhealthmatters.com Outreach and floating support for people with mental health concerns. Recovery coaching to promote independent living, also day centre XJUITPDJBMBDUJWJUJFT FYFSDJTF IPCCJFT etc. Ring for details.

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Health & Wellbeing

BEFRIENDING SCHEMES Age UK Northumberland Friendship Line 0845 140 0088 www.ageuk.org.uk/northumberland/ 'SFFTFSWJDFUPNBLFGSJFOEMZ  prearranged telephone calls to lonely, socially isolated older people across Northumberland. Offers regular contact, reassurance and information.

Morpeth Community Works, 01670 519575 morpethcommunityworks.co.uk Befrienders visit you at home and offer social contact and help with day to day queries. Royal Voluntary Service, Good Neighbours scheme, 01668 260248 Befriending service throughout Northumberland. See ad on page 29.

Contact The Elderly 01434 672110

Seton Care Befrienders,

www.contact-the-elderly.org.uk Sociable tea and chat in a family home for over 75s who cannot get PVU'SFFBOEUSBOTQPSUQSPWJEFEJO Tynedale, Ponteland, Cramlington, Whitley Bay and Seaton Delaval.

01361 884000 or 07801 672167, Terri Bearhope 'SFF WPMVOUFFSMFETFSWJDFGPSPWFST in North Northumberland who may be socially isolated, or just need a friend for outings, shopping, hobbies or just to pop in and say hello.

Independent Age 0845 262 1863 Advice line

St. John Ambulance Northumbria,

0191 236 5039 Regional branch

Listening Support

www.independentage.org.uk 7JTJUTGSPNBWPMVOUFFSGPSNFNCFST who are lonely or socially isolated. Also information and advice for older people, their families and carers.

0191 256 7070 www.sja.org.uk Confidential listening support for anyone who is lonely, bereaved, TVGGFSJOHBOYJFUZPSGSPNBMPOHUFSN health problem and their carers. Mon—Thurs 10.00am—3.00pm with answerphone at other times.

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Northumberland County Blind Association Supporting blind and partiallysighted sightedpeople peoplein inNorthumberland Northumberland Support blind and partially Our services include: Key Communication Project ‡ /RFDOLQIRUPDWLRQDGYLFHDQGVXSSRUWVHUYLFHV ‡ 6RFLDODFWLYLWLHVFOXEVDQGVXSSRUWJURXSV ‡ ,7FRXUVHV We also provide... ‡ 5HKDELOLWDWLRQ ‡ (PRWLRQDOFRXQVHOOLQJVHUYLFH ‡ 7UDQVFULSWLRQVHUYLFH ‡ 6LJKWOLQHWHOHSKRQHVXSSRUWVHUYLFH

‡ ‡ ‡ ‡ 

+RPHYLVLWLQJVHUYLFH $ZDUHQHVVWUDLQLQJ 9ROXQWHHULQJRSSRUWXQLWLHV 'HPRQVWUDWLRQRIVSHFLDOLVW HTXLSPHQWDQGORZYLVLRQDLGV

Equipment and Low Vision Aids

NCBA, Reiver House, Staithes Lane, Morpeth, NE61 1TD Tel: 01670 514316 www.ncba.org.ukGZ\^hiZgZY8]Vg^in&&%'(-+

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Health & Wellbeing

The Silverline Helpline,

Macmillan Support Services,

0800 4 70 80 90

Northumberland,

www.thesilverline.org.uk Telephone befriending and advice for older people, 24 hours.

01670 855533 'SFFPOFUPPOFTVQQPSUBTXFMM as support groups and events for anyone affected by cancer, including family and carers. Support for any bereavement, not just through cancer, but you must be referred by a health professional.

BEREAVEMENT www.gov.uk/after-a-death *OGPSNBUJPOPOSFHJTUFSJOHBEFBUI  funerals, financial affairs, wills. Bereavement Service, Hospice Care North Northumberland, Castleside House, 40 Narrowgate, Alnwick NE66 1JQ 01665 606515 www.hospicecare-nn.org.uk Home visits by volunteers in North Northumberland area. A listening ear service, not counselling. No need for previous contact with the Hospice to use the service. Also pre-bereavement support service. Cruse Bereavement Care,

Tynedale Hospice at Home, Bereavement Service, 01434 600388 www.tynedalehospice.com Service gives one to one support following a bereavement for any reason whether or not you have received care from the hospice. Also pre bereavement family support service. See also page 68 Care at Home service and ad opposite Upper Coquetdale Bereavement Visiting Service, 01669 620339, Susan Bryce via Rothbury Surgery.

0844 477 9400 www.cruse.org.uk

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MORE LOCAL SUPPORT GROUPS & SCHEMES Action on Hearing Loss (formerly RNID), Reiver House, Staithes Lane, Morpeth, NE61 1TD 01670 513606 www.actiononhearingloss.org.uk Support groups for people with hearing loss, in Berwick, Alnwick, Belford, Morpeth, Mickley and Haltwhistle includes help with hearing aid usage. Home visits on referral from health professional.

Age UK Northumberland, Health and Wellbeing Project 0845 140 0088 www.ageuk.org.uk/northumberland/ Helps to improve health and wellbeing of older people with physical activity classes to suit all levels and abilities. Sessions run in local venues countywide, including [VNCB QJMBUFT DJSDVJUT 2VJ(POH  FYFSDJTFUPNVTJD"MTPQPTUVSFBOE TUBCJMJUZFYFSDJTFTUPIFMQQSFWFOU falls, and new classes for people with COPD to improve their condition. Berwick Heart Support Group,

01670 784846 Housing

0774 664 2270 Meets first Wed of the month at 7.00pm at Berwick Day Hospital. Blyth Valley Disabled Forum

and Social Care Options

01670 364657 Disability Centre

www.ageuk.org.uk/northumberland/ Telephone advice for over 50s, their families, carers and organisations, Mon—Thurs 10.00am—1.00pm. Welfare Rights face to face casework service Mon – Thurs 9.00am – 5.00pm, Housing and Social Care Options service Mon—Thurs 9.00am—5.00pm.

01670 360927 Home Care Centre

Age UK Northumberland Advice, 0845 0950 150 or 01670 784821 01670 784820 Welfare Rights

See also page 29 Computers, page 58 Advocacy and ads on pages 9 and 71.

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www.blythdisabledforum.co.uk Advice on all disability issues, full welfare rights service, home care support on referral. Central Palz, Seaton Park Medical Group, Norham Road, Ashington, NE63 0NG 01670 842021 Therapies, counselling, social groups, transport for patients with lifelimiting illness and carers in Central Northumberland. On referral from GP, nurse or care manager. Operates Wed and Thurs only.

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Health & Wellbeing

Dystonia Friends

Northumberland Cancer

0191 413 5178 'SJFOETIJQBOETVQQPSUHSPVQ for people with Dystonia meets regularly in north Newcastle to TIBSFFYQFSJFODFBOEBEWJDF OPO medical). Ring for details.

Support Group,

Hearing Link 0300 111 1113 07526 123255 sms/text www.hearinglink.org *OGPSNBUJPOBOETVQQPSUGPSQFPQMF with hearing loss.

Education Centre, 2nd floor, Hexham General Hospital NE46 1QJ, 01434 230398 www.northumberlandcancer supportgroup.co.uk Meets first and third Tues 7.00pm— 10.00pm. Ring in advance or just turn up. Northumberland County Blind Association, (NCBA) Reiver House, Staithes Lane,

Multiple Sclerosis Society

Morpeth, NE61 1TD

0808 800 8000 National helpline

01670 514316

07581 460207 Alnwick

www.ncba.org.uk Local information, advice and support includes emotional counselling and telephone peer support as well as social activities; clubs and support groups.

07590 965 465 Berwick 07435 369777 Hexham 01670 858939 SE Northumberland www.mssociety.org.uk Advice, support and meetings.

Newcastle,NE1 8XS

Also transcription service, low vision equipment demonstrations, specialist SFIBCJMJUBUJPO *5DPVSTFTBOEBIPNF visiting service.

0191 281 4058, Barbara Purvis or

See also ad on page 64.

National Osteoporosis Society, 0845 450 0230 Newcastle group, Mea House, Ellison Place,

01423 779662 Jill Beaumont www.nos.org.uk #SBODINFFUTJO.BSDI +VOF 4FQU and Dec on the second Mon of the month at 2.00pm. All welcome. Talks, medical updates and events.

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Parkinsons UK 0808 800 0303 National Helpline

and Bedlington Station. Self referral or via GP or speech therapist.

www.parkinsons.org.uk 0844 225 3608, Information & Support

Tynedale Hospice at Home, Care

Worker - Northumberland

Service, 01434 600388

0844 225 3604 - Branch and

www.tynedalehospice.com Nursing at home for end of life care on referral from healthcare professionals. Also volunteer transport service for patients needing frequent medical visits.

Volunteer Support Officer can put you in touch with local support groups across Northumberland.

See also ad on page 64. Prostate Cancer Support, Age UK Northumberland, 0845 140 0088 www.ageuk.org.uk/ northumberland/ Holistic programme of practical support for older men and their families who are living with prostate DBODFS*ODMVEFTJOGPSNBUJPO and support, advocacy, FYFSDJTFDMBTTFTFUD3JOHGPS details. Scheme supported by Prostate Cancer UK.

Stroke Association 0303 30 33 100 National Helpline 01670 840408

Wansbeck Disability Forum, 01670 221048 www.wansbeckdisabilityforum.com *OGPSNBUJPOBOETVQQPSUJODMVEFT support for victims of hate crime. New projects coming along for 2014, ring for details. WHAC (Women’s Health Advice Centre), 1 Council Road, Ashington, NE63 8RZ 01670 853977 www.whac-online.co.uk Counselling and support for women includes physical and mental health and wellbeing, domestic and TFYVBMBCVTF CFSFBWFNFOU EJWPSDF  debt. Now also working with men depending on capacity.

www.stroke.org.uk Stroke clubs, or Speech after Stroke clubs, in Alnwick, Ashington, Berwick, #MZUI )FYIBN .PSQFUI $SBNMJOHUPO

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M CAL P E E RK K AFTEF EEP CALM K O LO URSELPH ASK A ARMA YO CI AND

AND

hs omac set st home. u at ers, up ngov ed by yo s, ha at  throat all be tre re so , can Colds aches  head and  eeded r if n k et .uin ca rgb kille e n r.o in ai icte  ap win mised Take ed www. mth keep  stopcckal ne l-ee calm el.k calm w thisw w w ep a  w .uk @ke @kee 111 inter.org.u Keep r.org k HSpcalmne inte www. Seisw keep N calm almth lf-care th pc iswint lmyne .kee caac er.or @kee ep g m Ph www p uk ke armac @Phar 1

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‘Keep calm and look after yourself’ is the strong message from the county’s NHS, to remind people that many of the common ailments and illnesses are easily treated at home, or with advice from a pharmacist – with no need to see a doctor or nurse. The ‘Keep Calm’ campaign gives advice on how to treat a range of common conditions by keeping a well-stocked medicines cabinet at home or speaking to your local pharmacist.

No need to panic Hexham GP and NHS Northumberland Clinical Commissioning Group lead for Urgent Care, Dr David Shovlin, said there is no need to panic when feeling under the weather. “Colds, sore throats, headaches, hangovers, upset stomachs, coughs, aches, pains, and vomiting should all be treated at home or with the advice of your local pharmacist, with pain killers, rest and plenty of fluids. By doing this not only are you helping to reduce the spread of viruses to other vulnerable patients in NHS waiting rooms – you are also keeping appointments available for people who have serious health conditions that must see a doctor or nurse.”

If you or someone you care for requires medicines regularly, make sure you order and collect repeat prescriptions in good time to ensure you or your family have enough medicine to last over bank holiday periods. Many of the calls to out of hours health services are for emergency repeat prescriptions when people have run out of their medication – a situation that could be avoided with advance planning. By thinking ahead for your regular medication, you are helping our busy out of hours doctors and nurses.


2014 edition

The GOLDEN Guide...it’s worth its weight

04 '*/%*/(065"#065$"3& *O/PSUIVNCFSMBOEBT elsewhere, changes in the care system are designed to give more control to those eligible to receive it, to improve conditions for carers and refine social care working practice. Many of the contacts listed here will help FYQMBJOZPVSSJHIUT OFHPUJBUF new arrangements and show you where to find support.

SUPPORT FOR CARERS Carers Northumberland 01670 320025 or 0844 800 7354 www.carersnorthumberland.org.uk Countywide support for carers as individuals and groups. Regular meetings with other carers, including former carers and carers of those in residential care. Also skills development, emotional/listening support, emergency planning and small grants for personalised breaks.

Carer’s Emergency Card *GVOFYQFDUFEFWFOUTTIPVMEIBQQFO e.g. car breakdown, this card offers peace of mind that the person you care for will be looked after until longer term arrangements can be made. The card shows only a 24-hour telephone number and a unique reference that activates instructions given in advance by the carer. Contact Carers Northumberland to register.

Carer Support Workers in Belford, )FYIBNBOE"TIJOHUPOHJWFMPDBM TVQQPSU*OGPSNBUJPO-JOF .PO'SJ 10.00am-2.00pm and on first and third Tues of the month 5.30pm—7.30pm (answerphone at other times).

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Information & Advice service Care at home you can trust Free confidential, impartial and independent advice a Age UK Northumberland is founded on providing trusted service by local peopleFace-to-face for local people. welfare Information & Advice service rights service

For the over-50s, their families, $OORIRXU&DUHDW+RPHVXSSRUWLVSHUVRQDOLVHGWRPHHWWKHQHHGVRIWKHLQGLYLGXDODQGLV F Benefit checks carers and organisations. IXOO\ĆŽ H[LEOHEHFDXVHOLIHLVOLNHWKDWWKLQJVFKDQJH F Welfare benefits, grants and entitlements F Community, residential and social care F Housing and home adaptations F Disability issues and aids F Local leisure, health and educational activities F Wills, Powers of Attorney, family protection trusts F Local trader register ‘I get good care‌ they do everything Open 10am–1pm they can to help me’

F Form completion

So whether the F Appeals to tribunal support needs are: r r r r r r r r

F Appeals to upper tribunal

3HUVRQDO&DUH F Home visits 'RPHVWLFDQG+RXVHNHHSLQJ 0HDO3UHSDUDWLRQ Open 9am–5pm +HOSZLWK0HGLFDWLRQ Tuesday–Thursday (including collection and ordering) &RPSDQLRQVKLS 01665 511 571 'D\VRXWIRUVKRSSLQJDQGFRPPXQLW\DFFHVV +HOSLQJZLWKLPSRUWDQWKHDOWKDSSRLQWPHQWV 2YHUQLJKWVXSSRUW

7RPHQWLRQEXWDIHZZD\VZHFDQKHOS $OORIRXUVHUYLFHVDUHDYDLODEOHGD\VDZHHN GD\VD\HDU Why not ask about our Social and Lunch Clubs too!

Monday–Thursday 08450 950 150 or 01665 605 3OHDVHFDOOXVRQ0845 140707 0088 or 01670 784800

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Age UK UK Northumberland Northumberland info@ageuk-northumberland.org.uk info@ageuk-northumberland.org.uk www.ageuk.org.uk/northumberland/ www.ageuk-northumberland.org.uk Registered charity number 1072394. IDBB290 11/11


2014 edition

The GOLDEN Guide...it’s worth its weight

Carer Support Fund Small grants up to £150, to help carers take a break from caring where there are difficult financial circumstances. Available to carers registered with Carers Northumberland. Carer’s Wellbeing Check This self-assessment helps you think about your own health, how your caring role affects your life and how to make things easier. Available from health and social care professionals or contact Carers Northumberland.

STAYING AT HOME WITH HELP Adult Social Care service 01670 536400 www.northumberland.gov.uk The Adult Social Care service, funded by the County Council, can help people who need short term help following a health crisis or accident, and also people who need longerterm support. Carers are also supported as they are entitled to have their own needs assessed.

CARERS’ HELPLINES Carer’s Allowance Unit, 0845 608 4321, 0845 604 5312 textphone www.gov.uk Eligibility details and how to claim Carer’s Allowance and Carer’s Credit. Carers Direct Helpline 0300 123 1053 www.nhs.uk/carersdirect Carers UK, Advice Line, 0808 808 7777 www.carersuk.org Carers Trust 0844 800 4361 www.carers.org Not a helpline service, but they will give personal support by email. *OGPSNBUJPO TJHOQPTUJOHBOEJOUFSOFU discussion boards on the website.

72

SELF-DIRECTED SUPPORT & PERSONAL BUDGETS *GZPVOFFEMPOHFSUFSNTVQQPSU  there are self-directed support arrangements so you stay in control. *GZPVBSFBTTFTTFEBTOFFEJOHJU ZPV will be offered a personal budget which you can make arrangements to suit you. You can either manage the money yourself or ask an organisation to handle the administration for you. Or you can opt to have Adult Social Care arrange support such as help from a home care agency, or help getting out of the house. Even if you are not entitled to a personal budget, you can still receive advice and information about social care services, ring as above.

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If someone who is physically or mentally ill, disabled or has an addiction, relies on you for support at home... THEN YOU ARE A CARER Tell us, so we can work with you to provide the best care possible. Our Northumberland Carers Wellbeing Check will help you to think about the impact caring has on your own life and find solutions. As a carer you may have the right to: t #FOF책UTPS책OBODJBMIFMQ t 1SBDUJDBMTVQQPSU t )FBMUIBOEDBSF  technology in the home t 8PSLQMBDFSJHIUT

Call us

01670 536 400

for more information about support available


2014 edition

The GOLDEN Guide...it’s worth its weight

COSTS FOR SUPPORT AT HOME Care Charges Helpline, 01670 622891 Most people contribute at least part of the cost of support. You usually pay the hourly rate of ÂŁ12.84 up UPBNBYJNVNDIBSHFPGb per week for support at home. The level of contribution depends on your income and savings following a financial assessment. Charges current up to April 2014.

MORE HELP WITH INDEPENDENT LIVING Age UK National Advice Line, 0800 169 6565 www.ageuk.org.uk Wide range of information guides and factsheets on care, including paying for a care home, finding help at home, housing options, personal budgets etc. Age UK Northumberland Information and Advice Service,

EQUIPMENT FOR INDEPENDENT LIVING Many simple aids are available from high street chemists or shops whilst others are more specialist. Find advice and suppliers listed at www. dlfdirectory.org.uk, or ring the Disabled Living Foundation helpline on 0300 999 0004. In some cases Adult Social Care or health staff may be able to arrange equipment e.g. to help you move safely home from hospital. See page 45 for Disabled Facilities Grant.

74

0845 0950 150 See main entry on page 66. Age UK Northumberland, Home Care Service 0845 140 0088 or 01670 784800 www.ageuk.org.uk/northumberland/ Provides personal care at home either on behalf of Northumbria Healthcare, through a care manager or privately. See also ad on page 71. Bell View Home Support Scheme, 01668 219220 7PMVOUFFSTPGGFSCBTJDTIPSUUFSN support to provide practical help and social contact.

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Helping Hands Community Care Professional and friendly care at home What we offer s s s s s s

0ERSONALCAREANDMEDICATIONPROMPT (OMEHELPANDLAUNDRY 3HOPPINGANDMEALPREPARATION #OMPANIONSHIPANDSUPPORT /VERNIGHTSERVICESANDHOLIDAYHELP &RIENDSANDFAMILYRELIEF

What to expect from us Dignity and Respect

Flexibility

/UR#ARE7ORKERSWILLTREATYOUWITH 7EARECOMMITEDTOOFFERING CARE POLITENESSANDRESPECTATALLTIMES ARESPONSIVESERVICEWHEREVER POSSIBLE4HISMAYINCLUDEVISITS Continuity ATWEEKENDS BANKHOLIDAYS )FWECANNOTSENDYOURUSUAL#ARE EARLYMORNINGS EVENINGSORIN 7ORKER WEWILLLETYOUKNOWINADVANCE URGENTSITUATIONS ANDENSUREYOUKNOWTHENAMEOFTHE REPLACEMENTWORKER Punctuality 9OURSERVICESAREPROVIDEDWITHIN ConďŹ dentiality THEDAYSANDTIMESSPECIlEDONYOUR /UR#ARE7ORKERSWILLNOTDIVULGE #ARE0LAN)FTHEREWEREANYUNFORSEEN DETAILSOFYOURPERSONALCIRCUMSTANCES CHANGEYOUWOULDBENOTIlEDAND UNLESSYOUWOULDBEATRISKOTHERWISE ALTERNATIVEARRANGEMENTSMADE

All staff are fully trained with enhanced CRB checks

Contact us on 01661 843839 3TOCKSlELD

01670 797946 "LYTH 01670 320909 (ALTWHISTLE www.helphands.co.uk ‘Winners of Care Team of the Year’


2014 edition

The GOLDEN Guide...it’s worth its weight

Disability North, The Dene Centre,

EMERGENCY ALARM SYSTEMS

Castle Farm Road, Newcastle,

*GZPVBSFDPODFSOFEBCPVUIPNF safety, especially falls or accidents, you can be connected to a community alarm service so you DBODBMMGPSIFMQ'PSUFOBOUTJOPMEFS people’s housing the landlord may offer this automatically, but services are available for residents in all kinds of housing.

NE3 1PH 0191 284 0480 www.disabilitynorth.org.uk Advice on independent living including housing, holidays, mobility aids and equipment around the home. Also advice on benefit claims, representation at appeals, rights to services etc. Ring in advance of a visit, or to make an appointment with a specialist independent living therapist or benefits adviser. Reaction Independent Living, Shopping Project, Wansbeck CVS 01670 858688, Karen Cox Scheme to enable people who are isolated or disabled to travel to the shops, bank etc. See main entry on page 44. Red Cross Equipment Loan 0191 273 7961 www.redcross.org.uk Wheelchair and walking frame loans GSPNEFQPUTJO/FXDBTUMFPS)FYIBN Sometimes second hand wheelchairs are available to buy. Ring in advance to make an appointment to visit. You can also request items and other support services such as transport or short term home care via the website.

76

TELECARE 5FMFDBSFFYUFOETUIFCBTJDBMBSN system by adding various sensors for BOFYUSBDIBSHF5IFSFBSFEFUFDUPST for falls, floods, gas leaks, or even unusual patterns of movement e.g. where someone may have become confused. Telehealth’s automated system alerts you when medication is due and will alert staff if it has not been taken. Contact Adult Social Care Service for details on 01670 536400, or ring one of the following: Valley Care, 01670 827100 Northumberland County Council alarm and Telecare service.

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Age UK Personal Alarm

Copper Kettle CafĂŠ, 7 Town Centre,

0800 77 22 66

Lintonville Terrace, Ashington,

www.ageuk.org.uk/alarm

NE63 9UN

%+45FMFDBSF 01670 618619 or info@djstelecare.co.uk www.djstelecare.co.uk 'SJFOEMZQFSTPODFOUSFE approach from an FYQFSJFODFEMPDBMUFBN 5IFZBSFýFYJCMFBCPVU personal preferences and offer options ranging from simple links to a family member, right through to 24/7 monitoring coverage. They specialise in stylish, high quality equipment to suit a variety of settings and are happy to visit and demonstrate these to you and your family. Equipment includes smoke, heat, co2 and fall detectors

01670 815568 Hot meals freshly cooked at the cafĂŠ and delivered around Ashington, Guidepost and Stakeford. Something different every day for older people and people with disabilities, no need for referral. Meals with Care, Royal Voluntary Service 0845 266 8906 www.royalvoluntaryservice.org.uk *GZPVMJWFDMPTFUPPOFPGUIFJSTPDJBM centres they may be able to deliver meals to you at home.

NURSING & HOME CARE AGENCIES Yellow Pages www.yell.com 'JOEQSJWBUFDBSFTFSWJDFTJOUIF printed directory or on the website. Look under Home Care Services or Nurses’ Agencies & Care Agencies. See pages 79-80 for more on finding care.

MEALS Bell View Resource Centre, Belford 01668 219220 'SFTIBOEGSP[FONFBMEFMJWFSZTFSWJDF around the local area.

77


Coming Soon Bluebird Care (Northumberland South) We cover ...

Bluebird Care (Northumberland South) Ponteland, Darras Hall, Cramlington, Morpeth, Prudhoe, Seaton Delaval, We cover Prudhoe, Cramlington, Blyth, Morpeth, Ashington, Bedlington, Seaton Sluice, Blyth, Bedlington, Choppington, Pegswood, Lynemouth, Ponteland, Darras Hall and Seaton Delaval. Newbiggin-by-the-Sea, Ashington, Lynemouth, Ellington, Widdrington. Email: northumberlandsouth@bluebirdcare.co.uk Tel: 0191 250 2244

www.bluebirdcare.co.uk/uk_office/about/northumberland_south Email: northumberlandsouth@bluebirdcare.co.uk www.alabasterpublishing.co.uk ǁǁǁ͘ďůƵĞďŝƌĚĐĂƌĞ͘ĐŽ͘ƵŬͬƵŬͺŽĸĐĞͬĂďŽƵƚͬŶŽƌƚŚƵŵďĞƌůĂŶĚͺƐŽƵƚŚ


'JOEJOH0VU"CPVU$BSF

RETIREMENT OR SHELTERED HOUSING Bungalows, bedsits and flats to rent from the local authority and housing providers. Usually with alarm system, often with warden support and communal facilities e.g. laundry, lounge. Northumberland County Council,

First Stop Care Advice 0800 377 7070 or 020 7820 1343 www.firststopcareadvice.org.uk www.housingcare.org Detailed information on specialist accommodation that offers support and/or care. They have lists of sheltered housing and care homes across the country, along with advice on making choices as well as a directory of services for those opting to stay at home.

0845 600 6400 www.northumberland.gov.uk Contact them for housing advice and options whether you live in public or private housing.

Shelter Housing Advice Helpline 0808 800 4444 www.shelter.org.uk /BUJPOBMIFMQMJOF.PO‰'SJBN‰ 8.00pm, Sat, Sun 8.00am—5.00pm.

Northumberland Homefinder 0845 600 6400

Shelter North East, 1-2 Blackfriars

www.northumberlandhomefinder.

Court, Dispensary Lane, Newcastle,

org.uk Housing allocation service for Northumberland will give you information and tell you how to apply.

NE1 4XB

Age UK Northumberland, The Roundhouse, Lintonville Parkway, Ashington, NE63 9JZ, 01670 784846

0344 515 1601 Specialist face to face advice on housing and they have an in-house housing solicitor too. They deal with a range of issues, including homelessness, evictions, repossession and rent arrears.

www.ageuk.org.uk/northumberland/ Housing and social care options service offers free face to face advice and advocacy for owner occupiers and tenants on housing, social care, staying independent, aids etc. Mon— Thurs 9.00am—5.00pm. See also ad on page 71.

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The GOLDEN Guide...it’s worth its weight

FINDING A CARE HOME Care homes may be run privately or by charities or housing associations. All are registered and inspected regularly. Some provide nursing care and some do not. If you need financial help to move to a care home the Adult Social Care Service will assess you. If you have specific nursing requirements your care may be partly funded by the NHS, or if your primary need is for health care you may be eligible to have your care wholly funded by the NHS.

Carers Direct 0300 123 1053 www.nhs.uk/carersdirect $BSFIPNFPQUJPOTFYQMBJOFE%FUBJMT of services and standards for all CQC registered care services, residential and nursing care homes. General advice also for carers, their families and the person being cared for. First Stop Advice 0800 377 7070 or 020 7820 1343 www.firststopcareadvice.org.uk www.housingcare.org Advice on all care issues e.g. housing, types of care, legal and financial matters relating to housing and care, home adaptations etc.

Care Quality Commission 03000 61 61 61 enquiries@cqc.org.uk www.cqc.org.uk Regulates adult health and social care services. They hold lists of care services, care homes, hospitals, dentists etc with results of quality inspections. They are not a complaints service, but if you have a serious concern about someone’s welfare they will signpost you to the relevant complaints authority and also pass the details on to the inspector.

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www.northumberland.gov.uk Website lists care homes in Northumberland with their quality ratings. Enter ‘Care Homes’ in the TFBSDICPYUPCSJOHVQUIFMJTU See also page 92 for advice on legal issues, and page 90 for sources of financial help.

www.alabasterpublishing.co.uk


'JOEJOH0VU"CPVU$BSF

Look out for....

LIVINGeasy

Disability and Mental Health Support, Northumberland

free

LIVINGeasy First Edition 2013

from the Golden Guide team

Disability & Mental Health Support, Northumberland

INSPIRING INFORMATION FOR ADULTS WITH LONG TERM CONDITIONS. Brimming with details of local facilities, specialist support, who can help and how to get in touch.

R ORDfEree

YOUR OW YN COP

Resources for making life easier in your home or out of it In association with Northumberland, Tyne and Wear NHS Foundation Trust

*GZPVBSFBOBEVMU with a long term condition, or know someone who is... Look out for LIVING easy. 'SPNUIF(PMEFO Guide team—get the lowdown on specialist local health support as well as: t "DUJWJUJFT t /FUXPSLT t )PCCJFT t $MVCT t 4QPSU To inspire your working life, your home life and your social life too!

'PSBfree copy of-*7*/(easy sent to you by post, ring Healthwatch Northumberland on 03332 408 468 Also online at www.alabasterpublishing.co.uk Email info@alabasterpublishing.co.uk Tel 0191 386 5918 Also look out for Living easy coverage expanding to Newcastle and North Tyneside too...coming soon... www.alabasterpublishing.co.uk

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05 MONEY MATTERS *GZPVBSFDMPTFUPSFUJSJOHPS have already retired, you will be keeping an eye on your financial position. Careful planning and the right advice will help you achieve the best income you can. Use our suggestions here to find contacts for specialist advice and information

HELP WITH PENSIONS The State Pension age is currently 65 for men and between 60 and 65 for women, depending on their date of CJSUI'SPN%FDVOUJMUIF State Pension age for both men and women will increase to 66. What you get depends on the OVNCFSPGZFBSTPG/BUJPOBM*OTVSBODF contributions paid during your working life— 30 years for a full basic 4UBUF1FOTJPO*GFMJHJCMF ZPVNBZ buy missing years of contributions to boost the total. Or you may qualify for /*DSFEJUTJGZPVIBWFCFFOVOBCMFUP pay regular contributions e.g. whilst raising a family or as a carer.

82

You may have other entitlements too, or an occupational or personal QFOTJPO&WFOXJUIUIFTFFYUSB amounts you may still qualify for Pension Credit—a top up benefit for those with modest pensions and savings. If you only receive basic State Retirement Pension you should always ask about Pension Credit even if you have savings.'PSBO estimate of what you are entitled to contact: Future Pension Centre. See entry overleaf.

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08  084  ZZZFLWL]HQVDGYLFHRUJXN In partnership with


2014 edition

The GOLDEN Guide...it’s worth its weight

Future Pension Centre, The Pension

New Pension Claims

Service, Tyneview Park, Whitley Road,

0800 731 7898

Newcastle upon Tyne, NE98 1BA

0800 731 7339 textphone Ring to make a claim and they can fill in your application over the phone.

0845 3000 168 0845 3000 169 textphone www.gov.uk/pensions Apply online for a Pension Statement or ring direct. They will take your details over the phone and post your TUBUFNFOUPVUJOBSPVOEUFOEBZT*U is an estimate of your pension total at the time of request, based on /BUJPOBM*OTVSBODFDPOUSJCVUJPOT*UJT OPUBOFYBDUGPSFDBTUPGUIFBDUVBM amount you will get when you reach State Pension age.

The Pension Service 0845 60 60 265 0845 731 7339 textphone www.gov.uk/dwp Ring with all general enquiries about State Pension, eligibility, checking on a claim, change of circumstances FUD*GUIFZDBOOPUIFMQEJSFDUMZ they will refer you to the correct department.

HMRC National Insurance Helpline,

Pension Credit Application Line,

0300 200 3500

0800 99 1234

www.hmrc.gov.uk

0800 169 0133 textphone www.gov.uk/pension-credit-

PENSION CLAIMS The Pension Service contact you within four months of you reaching State Pension Age. Your pension does not arrive automatically, so within four months you must make your claim. You can defer your pension to get a higher weekly amount or POFPGGUBYBCMFMVNQTVNQBZNFOU (minimum 12 months for lump sum).

84

calculator 'PSRVFSJFTBCPVUFOUJUMFNFOU BOEGPS applications. Phone enquiries can be lengthy, so if you can use the online calculator it will save time when you ring.

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Money Matters

DWP Visiting, Northumberland,

The Pensions Advisory Service,

0845 60 60 265

0845 601 2923

www.gov.uk/dwp *GZPVBSFVOBCMFUPBDDFTT%81 services by telephone or online then you may be able to have an officer visit you at home. They will help complete forms for all the benefits you are entitled to and will refer you to other services if necessary.

www.pensionsadvisoryservice.org.uk *OEFQFOEFOUPSHBOJTBUJPOHJWFT information on all aspects of pensions, whether state, occupational or private. They help to resolve disputes about private pension arrangements, but do not give financial advice.

Pension Tracing Service, 0845 600 2537 www.gov.uk/find-lost-pension Can help trace schemes you may have paid into and lost touch with. Post Office Card Account Helpline, 0845 722 3344 0845 722 5555 textphone www.postoffice.co.uk/post-officecard-account Useful if you have no bank account, this is a simple account for receipt of QFOTJPOT CFOFĂĽUTPSUBYDSFEJUTPOMZ Offers plastic card and pin number for cash withdrawal at any branch. *GZPVOFFETPNFPOFFMTFUPDPMMFDU your money for you, you can ask for a second card.

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2014 edition

The GOLDEN Guide...it’s worth its weight

WELFARE BENEFIT CHANGES Here is brief information on some of the major changes happening in the welfare system. These were correct as at the time of writing (Winter 2013) but may be subject to change so please contact the advisers listed for further details, or check online at www.gov.uk/financial-helpdisabled Personal Independence Payment (PIP) Helpline 0845 850 3322 0845 601 6677 textphone www.gov.uk/pip 1*1JTUIFOFXCFOFĂĽUUIBUJTHSBEVBMMZ replacing Disability Living Allowance (DLA) between 2013 and 2017 for QFPQMFBHFEUP*GZPVXFSF aged 65 or over on 8 April 2013 you XJMMOPUOFFEUPDMBJN1*1CVUXJMMTUBZ on DLA.

86

*GZPVXFSFPO%-"BOEUVSOFE after 8th April 2013, you must make BDMBJNGPS1*1XIFOUIF%81XSJUFT to you to claim it. Your DLA will stop if ZPVEPOUDMBJN*GZPVEPOUBMSFBEZ claim DLA and you are 65 or over, you may be entitled to claim Attendance Allowance instead. See ad on page 83. PIP New claims 0800 917 2222, textphone 0800 917 7777 *GZPVBSFVOEFSSJOHUPNBLFB OFXDMBJNGPS1*1:PVXJMMCFBTTFTTFE based on help you need because of your condition and the impact it has POZPVSMJGF1*1JTOPUNFBOTUFTUFE JUT UBYGSFFBOEZPVDBODMBJNJUXIFUIFS you’re in or out of work. You can spend the money as you choose.

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SSAFA Forces Help Whether you left the services (Soldiers, Sailors, Airmen andyesterday Families or over sixty years ago, we have a Association Est. 1885) network of volunteers and professional Whether you left the services yesterday or staff to help service men and women over sixty years ago, we have a network of and their families. volunteers and professional staff to help service men and women and their families. SSAFA - How we Help People Our volunteers act as knowledgable and confidential friends, often with veterans and their SSAFA Forces Helpvery - How weworking Help People Our volunteers actfamilies, as including widows widowers.friends, very often working with veterans knowledgable andand confidential and their families, including widows and widowers.

Financial Help Sometimes we simply give support and advice, but in many

Financial Help Sometimes we simply give support and advice, but in cases our help includes drawing together a package of financial help: many cases our help includes drawing together a package of financial help:

t'SPNTFSWJDFCFOFWPMFOUGVOET

t From service benevolent funds t'SPNPUIFSDIBSJUJFT t From other charities t'SPNöOBODJBMHSBOUT t From financial grants t#ZPCUBJOJOHBQQSPQSJBUFTUBUFCFOFöU t By obtaining appropriate state benefit

Confidential Support Line: 0800 731 4880 Confidential Support 0800 for support, assistance or just aLine: listening ear 731 4880

for support, assistance or just a listening ear or, email the website at: www.ssafa.org.uk or, email the website at: www.ssafa.org.uk Family Escort Escort Service families and dependants Family Service Volunteers Volunteersaccompany accompanyservice service families and travelling to, from and within the UK who have compassionate needs, or who dependants travelling to, from and within the UK who have compassionate would find public transport difficult. needs, or who would find public transport difficult. from the thePresident Presidenttotoour our Northumberland NorthumberlandBranch BranchRun Run by by volunteers volunteers from Alnwick, Ashington, Berwick upon Tweed caseworkers, wehave have divisions caseworkers, we divisions in:in: Alnwick, Ashington, Berwick upon Tweed Blyth, Blyth, Hexham Hexham and and Morpeth Morpeth

To contact them, dohesitate not hesitate toon call me on To contact them, do not to call me 01665 576 756 or email 01665 576 756 or email northumberlandpao@gmail.com northumberlandpao@gmail.com Major Brian BrianWilliam WilliamFinlayson, Finlayson, Northumberland Branch Northumberland Branch

Don’t delay - call us Registered Charity number 210760


2014 edition

The GOLDEN Guide...it’s worth its weight

Universal Credit (UC) This is a new single payment for people under pension age who are looking for work, or on a low income. *UXJMMHSBEVBMMZSFQMBDFJODPNF CBTFE+PCTFFLFST"MMPXBODF  income related Employment BOE4VQQPSU"MMPXBODF *ODPNF 4VQQPSU $IJME5BY$SFEJUT 8PSLJOH 5BY$SFEJUTBOE)PVTJOH#FOFĂĽU5IF amount of UC will depend on your DJSDVNTUBODFT6$JTOPUFYQFDUFEUP be fully rolled out until 2017. See also page 32-33 on Working after Retirement.

Carer’s Allowance Unit, 0845 608 4321 0845 604 5312 textphone www.gov.uk/carers-allowance-unit *OGPSNBUJPOPOFMJHJCJMJUZBOEDMBJNT  but they cannot help fill in forms. Credit Union of South East Northumberland 01670 522779 or 01670 797283 www.cusen.co.uk Benefit checks and individual and group sessions on reducing spending and energy bills for older people over 65. Citizens’ Advice Bureau, (CAB)

BENEFITS & MONEY ADVICE

www.adviceguide.org.uk

Age UK Northumberland Welfare

www.citizensadvice.org.uk "EWJDFPOEFCU CFOFĂĽUT UBY IPVTJOH  consumer and other issues. Branches open for limited hours and may offer appointments, drop-in sessions and a telephone advice service, although they all differ.

Rights Service 01670 784820 www.ageuk.org.uk/northumberland/ Welfare Rights face to face casework service Mon—Thurs 9.00am – 5.00pm See main entry on page 66. Benefit Enquiries, JobCentre Plus on 0845 603 6095 www.gov.uk/benefits-adviser *OGPSNBUJPOGPSQFPQMFXIPBSFJMMPS disabled and their carers. Ring and select the option for the benefit you wish to ask about. Use the website to check entitlements yourself.

88

Your local branch will also know where sessions run in other community venues. All branches are wheelchair accessible. t "MOXJDL   7BMVBUJPO0GĂĽDFT PGG8BHPOXBZ Rd, NE66 1QL. Also at Amble and Seahouses.

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Money Matters

t #FSXJDL  5 Tweed Street, TD15 1NG. Also at Wooler. t #MZUI &SJD5PMIVSTU$FOUSF  01670 369082 3-13 Quay Road, Byth NE24 2AS. Also at Seaton Delaval and Cramlington. t %BXO$"#  28-32 Bridge Street, Morpeth, NE61 1NL. Also at Hadston. t 8FTU/PSUIVNCFSMBOE  01434 605254 Community Centre, Gilesgate,  )FYIBN /&/1"MTPBU  Prudhoe and Haltwhistle. t 8BOTCFDL"QQPJOUNFOUMJOF  01670 522008 89-91 Station Road, Ashington, NE63 8RS. Disability Living Allowance and Attendance Allowance Helpline, 08457 123456 08457 224433 textphone

Grandparents Association 0845 4349 585 www.grandparents-association.org.uk

Grandparents Plus 0300 123 7015 www.grandparentsplus.org.uk Helplines for both of these organisations give advice on noncontact, caring for grandchildren, welfare benefits and information on legal advisers. JobCentre Plus 0800 055 66 88 0800 0 23 48 88 textphone www.gov.uk Benefit claims for people of working BHFBSFNBEFPOMJOFWJB+PC$FOUSF 1MVT*GZPVIBWFOPJOUFSOFUBDDFTT yourself and no-one to help, you DBOWJTJUBCSBODIPG+PC$FOUSF1MVT where someone will help with queries. As a last resort they may take your information over the phone, although online claims take priority.

www.gov.uk/disability-benefitshelpline Deals with claims and queries.

Money Advice Service, 0300 500 5000 18001 0300 500 5000 typetalk www.moneyadviceservice.org.uk 'SFFVOCJBTFEBEWJDFPOSFUJSFNFOU plans and budgeting as well as ĂĽOBODJBMQSPEVDUTFH*OTVSBODF  savings options, annuities etc

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2014 edition

The GOLDEN Guide...it’s worth its weight

Pension Credit Claims

Society of Later Life Advisers,

0800 99 1234

0845 303 2909

0800 169 0133 textphone

www.societyoflaterlifeadvisers.co.uk Not for profit society has lists of local financial advisors specialising in issues such as equity release, care GVOEJOH QFOTJPOT UBYQMBOOJOH etc. Advisors hold accreditation for FYQFSUJTFJOMBUFSMJGFBEWJDF

See page 84.

FINANCIAL HELP CISWO (Coal Industry Social Welfare Organisation) 0191 477 7242

Royal British Legion, 08457 725 725

www.ciswo.org.uk Help and advice on benefits, pensions and in some cases financial support if you meet the eligibility criteria.

0191 495 9510 local branch www.britishlegion.org.uk 'JOBODJBMBOEXFMGBSFIFMQGPSFY service members and families. Service Personnel & Veterans Agency,

Elizabeth Finn Care,

0800 169 2277

0800 413 2200 (24 hours)

0141 224 2709 Regional Welfare

www.elizabethfinncare.org.uk Charity gives grants to people from some 120 occupational backgrounds. Also part of Turn 2 Us.

Service

Turn2Us, 0808 802 2000 www.turn2us.org.uk Helps people access grants, benefits or other financial support.

www.veterans-uk.com Help with welfare problems, including benefits, pension claims and compensation. Also supports inservice personnel. SSAFA Forces Help 0800 731 4880 Forcesline 01665 576 756, Major Brian Finlayson www.ssafa.org.uk 'JOBODJBM QSBDUJDBMBOEFNPUJPOBM support for those with a forces connection.

90

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Money Matters

DEBT

TAX

DAWN Advice

HMRC Taxes Helpline,

0300 303 1931

0300 200 3300

01670 516264 Appointment line for

0300 200 3319 textphone

face to face debt advice

www.hmrc.gov.uk "EWJDFPOBOZUBYJTTVF FH5BY DPEFT UBYBGUFSSFUJSFNFOU SFGVOET etc.

www.dawnadvice.org.uk Confidential advice on debt QSPCMFNT*OTPNFDBTFTUIFZBTTJTU with the negotiation process. Advice also on housing, benefits, fuel tariffs and fuel debt. They run a family law practice and are members of the Community Legal Advice service. See also ad on page 47. National Debtline 0808 808 4000 www.nationaldebtline.co.uk Charity gives free, confidential support with practical self-help advice about debt.

HMRC National Insurance Helpline, 0300 200 3500 HMRC Probate, Inheritance Tax, Trusts and Deceased Estates Helpline, 0300 123 1072 Taxaid 0345 120 3779 www.taxaid.org.uk 'SFFUBYBEWJDFGPSQFPQMFXIP cannot afford a professional adviser.

Step Change Debt Charity

Tax Help for Older People, (TOP)

0800 138 1111

0845 601 3321 or 01308 488066

(Also free from mobiles)

www.taxvol.org.uk $POĂĽEFOUJBMUBYBEWJDFGPSQFPQMF with a household income of under b  BGUFSUBY XIPBSFDMPTFUP PSPMEFS)FMQXJUI1":&DPEFT UBY returns etc and they may liaise with HMRC on your behalf.

www.stepchange.org Confidential advice on money management and individual support with practical methods to reduce debt. Also see page 88-89 for Citizens Advice Bureaux.

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2014 edition

The GOLDEN Guide...it’s worth its weight

Legal Aid

LEGAL AFFAIRS Age UK Legal Service, 0845 685 1076 www.ageuk.org.uk Age UK national service allows free initial consultation and if you wish to proceed they tell you the costs and carry out the work by post and UFMFQIPOF*ODMVEFTXSJUJOH8JMMTBOE Power of Attorney documents. Civil Legal Advice 0845 345 4345 www.gov.uk/civil-legal-advice 'SFFBEWJDFGSPNBTQFDJBMJTUMFHBM adviser if you are eligible for Legal Aid. They carry out a short financial assessment and if you are not eligible they will signpost you to someone who can help. They cover benefit appeals, debt, housing, discrimination, special educational needs and issues of domestic violence and children in care.

92

www.gov.uk/check-legal-aid You may apply for financial help if you meet certain criteria although you may still be asked for a contribution. Ring the Civil Legal Advice helpline or check online to find a local solicitor in the scheme. Disability Law Service, 12 City Forum, 250 City Road, London, EC1V 8AF 020 7791 9800 www.dls.org.uk 'SFFMFHBMBEWJDFGPSEJTBCMFEBOE deaf people and their families and carers on community care issues (social services). They also have an MS specific legal officer. Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ 0300 555 0333 www.legalombudsman.org.uk *OEFQFOEFOUGSFFTFSWJDFUP investigate complaints against lawyers, including solicitors, barristers, conveyancers etc. Range of publications includes ‘Using a lawyer as you get older’.

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Money Matters

Mind Legal Advice Line 0300 466 6463 www.mind.org.uk Legal information and general advice on mental health related law, covering mental health, mental capacity, community care etc. Solicitors for the Elderly, 0844 567 6173 www.solicitorsfortheelderly.com *OEFQFOEFOUPSHBOJTBUJPOXIPTF members specialise in issues affecting older people e.g. wills, care home contracts, funding advice, gifting property etc. They offer home visits, documents in large print and take time to ensure clients properly understand all the issues. Members in Alnwick, Berwick, Haltwhistle and Newcastle. See also page 58 Age UK Advocacy, page 91 Dawn Advice and page 94 Which?

CONSUMER ADVICE Citizens Advice Consumer Helpline, 08454 040506 18001 08454 040506 textphone www.adviceguide.org.uk *NQBSUJBMBEWJDFPOHPPETBOE services, your rights and help with making a complaint. Covers gas and electricity, postal services, faulty goods, shoddy workmanship, dishonest traders, scams, online shopping, personal finance. Or DPOUBDUZPVSMPDBM$JUJ[FOT"EWJDF #VSFBVY See page 88-89. Rica 0207 427 2460 0207 427 2469 textphone www.rica.org.uk Consumer research charity for older and disabled people provides free, unbiased product reports. Popular topics include motoring and mobility, and technology in the home e.g. stairlifts, alarm systems, mobile phones, bathing aids etc.

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2014 edition

The GOLDEN Guide...it’s worth its weight

Unsolicited Mail and Telephone Calls, 0845 703 4599 Preference Service Helpline 0845 070 0707 TPS registration line www.mpsonline.org.uk and www.tpsonline.org.uk 'SFFPGåDJBMTFSWJDFIFMQTSFEVDF unsolicited sales or marketing calls. TPS cannot stop recorded messages, silent calls, scam calls or genuine market research—only direct selling calls. Register by phone or online. Register for MPS online or write to Direct Marketing Association, DMA House, 70 Margaret St, London, W1W 8SS. NB 6TFUIFFYBDUXFCBEESFTTBT above since there are scam sites using similar names which will charge you. Which? 01992 822800 www.which.co.uk Campaigning consumer association. 4VCTDSJCFUPUIFNBHB[JOFGPS consumer information and online access to their Which Local service listing recommended local tradesmen. Subscribe to their Legal Department for telephone help with consumer law and other issues.

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NOTES ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................

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NOTES ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................ ............................................................................................................................................................................................

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06 */%&9 OUT & ABOUT ..................................................................................... 06 Community Projects $PNNVOJUZ$FOUSFT7JMMBHF)BMMT Churches 4PDJFUJFT'PSVNT$MVCT 0MEFS1FSTPOT'PSVNT Lunch Clubs Daytime Activities if you are ill or disabled Arts & Crafts Gardens Writing & Media Music Pipers Theatre Sports & Leisure Centres Walking Groups More Outdoor Activities Lifelong Learning Distance Learning & Open Learning $PNQVUFS*5$PVSTFT Northumberland Libraries 7PMVOUFFSJOH Working after Retirement Starting a Business Transport Blue Badge Parking Scheme Mobility schemes Community Transport Schemes

6  8   11 11 12 14 15 16 20 20 22 26 26 27 28  30  32 33 34 36 36 38

)0.&$0..6/*5: ....................................................................... 42 Repairs & Maintenance Home Adaptations %JTBCMFE'BDJMJUJFT(SBOU -PX$PTU'VSOJTIJOHT Warmth & Energy Efficiency Home Security Bogus Callers & Cold Callers Anti Social Behaviour & Disability Hate Crime %PNFTUJD7JPMFODF MPs in Northumberland

42 45   46 48 48 49  52

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2014 edition

The GOLDEN Guide...it’s worth its weight

*/%&9 )&"-5)8&--#&*/( ......................................................................... 54 Medical Care & Out of Hours Help Out of Hours Centres Hospitals Dental Care Health Trainers Pharmacy Service Podiatry Service Stopping Smoking Alcohol or Drugs problems Dealing with Concerns Help with Health Costs Mental Health Befriending Schemes Bereavement More Local Support Groups

54 54 55 55 55 55 56 56 56 58 59 59 63 65 66

'*/%*/(065"#065$"3& ................................................................ 70 Support for Carers Carers’ Helplines Staying at Home with Help Self-directed Support & Personal Budgets Costs for Support at Home .PSF)FMQXJUI*OEFQFOEFOU-JWJOH Emergency Alarm Systems Meals Nursing & Home Care Agencies Retirement or Sheltered Housing 'JOEJOHB$BSF)PNF

70 72 72 72 74  76 77 77 79 

MONEY MATTERS................................................................................ 82 Help with Pensions & Pension Claims Welfare Benefit Changes Benefits & Money Advice 'JOBODJBM)FMQ Debt 5BY Legal Affairs Consumer Advice

82 86 88  91  92 93

KEY CONTACT NUMBERS.................................................................... 99 98

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07 KEY CONTACT NUMBERS Adult Social Care Service .............................................................................................. 01670 536400 Age UK Northumberland ...............................................................................................0845 140 0088 Age UK Northumberland Advice Line ..................................................................0845 0950 150 Community Legal Advice............................................................................................ 0845 345 4 345 Healthwatch ...........................................................................................................................03332 408 468 NHS Direct .......................................................................................................................................................... 111 Northumberland County Council Customer Contact Centre ............0845 600 6400 Northumbria Police Non-emergency Enquiries ...................................................................... 101 PALS Service .......................................................................................................................... 0800 032 02 02 Pension Service................................................................................................................... 0845 60 60 265 Samaritans ............................................................................................................................ 0845 7 90 90 90

Important Note on Telephone Numbers Numbers beginning with ‘08’ are used by many businesses, public services and other organisations. They are commonly used for national helplines or customer service and enquiry centres. Call charges to these numbers vary considerably. Some calls may be completely free or low cost, whereas others can be significantly higher. Charges are often higher if you use a mobile rather than a landline.

99


Healthwatch Northumberland is the consumer champion for health and social care. It helps people who have concerns, questions or comments about these services in the county. Healthwatch Northumberland has real LQà XHQFHDVLWLVDPHPEHURIWKHORFDO Health and Wellbeing Board. The board helps make sure that the right services are provided for local people and are well run. If you need Healthwatch Northumberland’s KHOSWRÀQGLQIRUPDWLRQRUPDNHD complaint ring 03332 408 468.

If you want to be a supporter, be kept up to date or become www.alabasterpublishing.co.uk a volunteer go to www.healthwatchnorthumberland.co.uk

Golden Guide Northumberland, 2014 edition  

The Golden Guide - Northumberland Annual local handbook for over 50s. Local, regional and national information on Leisure Activities, Trans...

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