Heart to Heart International 2022

STRATEGIC PLAN: 2022-2024 In 2021, Heart to Heart International leadership engaged in a comprehensive strategic planning process. The following is an overview of the plan that will ensure the greatest impact of HHI’s work globally through 2022-2024 and beyond.

Vision We imagine a world in which every person has access to a healthy life and every community has the capacity to make that access a reality. We believe that sustained access to health sets the foundation for individual and community development. In everything we do, we work to broaden access to healthcare services and build capacity for health.

Mission Heart to Heart International seeks to improve healthcare access in the U.S. and around the world by ensuring quality care is provided equitably in medically under-resourced communities and in disaster situations.

Core Values Passion, Inclusion, Sustainability, Partnerships, Enterprising

Impact Commitment Leverage and expand trusted private and public healthcare delivery partnerships in medically under-resourced communities throughout the world.

Expand HHI humanitarian aid supply chain partnerships to increase the breadth and consistency of supply of needed medications and medical products to under-resourced communities.

Expand the resources and capacity of HHI to respond to disasters and strengthen local communities to effectively respond to to disasters Continue to invest and build on the expertise and experience of HHI leadership and staff.

Grow our base of support with the trusted investment of individual, corporate and nonprofit funding in order to fulfill impact commitments.

Measuring Impact Overall Impact: HHI will improve the ability of organizations worldwide to serve medically under-resourced communities by 2024 through these measurable outcomes:

HHI will increase the number of individuals served globally by increasing distribution of medicines and medical products by 25% to 30% annually.

HHI will have resources on the ground within 72 hours for domestic and 5 days for international sudden onset disaster responses. Quality of care delivered will be monitored and measured.

HHI will expand program capacity in laboratory medicine, to include a total of 40 new point of care laboratories domestically and internationally.

HHI headquarters and mobile medical fleet will be used to anchor local and domestic programming to expand and improve access to healthcare.

WORKING TO EMPOWER ORGANIZATIONS TO IMPROVE ACCESS TO HEALTHCARE IN MEDICALLY UNDER-RESOURCED COMMUNITIES.

Heart to Heart International Operational Summary 2022 Created by: Kim Carroll, CEO, Heart to Heart International Executive Summary Heart to Heart International has provided humanitarian aid, improved access to health, and responded to sudden onset disasters for over 30 years. In 2021, HHI expanded this work internationally and across the U.S. while also becoming increasingly relevant in Kansas City. In 2022, Heart to Heart International is positioned to continue building capacity for growth locally, domestically and internationally.

Mission Heart to Heart International seeks to improve healthcare access in the U.S. and around the world by ensuring quality care is provided equitably in medically under-resourced communities and in disaster situations.

Vision We imagine a world in which every person has access to a healthy life and every community has the capacity to make that access a reality. We believe that a sustained access to health sets the foundation for individual and community development. In everything we do, we work to broaden access to healthcare services and build capacity for health.

Our Values • Passion: We are passionate about creating a healthier world. We vigorously mobilize as many volunteers, partners and donors as possible to make healthcare more accessible for all people.

We will work relentlessly until everyone has access to a healthy life.

• Inclusion: Equity in healthcare is dependent on creating space for a diverse set of voices to engage in this work. We strive to bring together a broad array of people, especially those who might otherwise be excluded.

• Sustainability: Success is found in empowering communities to develop and maintain selfsufficient healthcare systems. We focus on helping communities move from the point of survival to the path of sustainability.

• Partnerships: We know that we are stronger, more efficient and more effective when we work with others locally and globally to deliver on our vision of a healthier world. We leverage diverse partnerships for greater results.

• Enterprising: We overcome challenges and obstacles by mobilizing our global network to find innovative solutions and efficiently deliver humanitarian services to a world in need. We make things happen.

Changes in Competitive Landscape The global impact of COVID-19 has drastically widened the gaps to access to health, especially for the under resourced and marginalized. Global supply chain disruptions will have a further negative ripple effect, including in healthcare. Delivery of humanitarian aid and access to care, both domestically and internationally has become more complex and costly.

2022 Objectives The Heart to Heart International team has set ambitious goals for this year: • Leverage and expand trusted private and public health care delivery partnerships in medically under resourced communities throughout the world • Expand our humanitarian aid supply chain partnerships to increase the breadth and consistency of supply of needed medications and medical products to under resourced communities • Expand the resources and capacity of HHI to respond to disasters and strengthen local communities to effectively respond to disasters • Continue to invest and build on the expertise and experience of HHI leadership and staff Grow our base of support with the trusted investment of individual, corporate and nonprofit funding to support impact commitments.

Financial Summary Heart to Heart International plans to raise funds for current and expanded programming. We also plan to completely retire our debt. We will aggressively save to secure and maintain a year of reserves.

Key Performance Indicators • Increase distribution of medicines and medical supplies by 30%.

• Resources on the ground within 72 hours for domestic and 5 days for international sudden onset disasters.

• Point of Care laboratory technology installed and capabilities implemented in 12 new clinics.

• Support public health response to COVID-19 through vaccination and education efforts in medically under-resourced communities.

• Maintain the highest levels of charitable ratings by Charity Navigator, BBB and Guidestar.

Hiring Plan Significant organizational growth demands strengthening and expanding human capital across the organization. Key roles will be added in resource development, programs, warehouse operations, disaster response and community engagement.

Key Assumptions and Risks • Build human capacity to ensure organization maintains growth trajectory • Recruit board members, advisory council and foundation members with high level expertise • Secure financial capacity to fund growth

Our Mission Heart to Heart International seeks to improve healthcare access in the U.S. and around the world by ensuring quality care is provided equitably in medically under-resourced communities and in disaster situations.

Building on

years of service!

• Humanitarian Aid

Visit us at hearttoheart.org • Laboratories

Since 1992 Heart to Heart International has distributed over $2.4 billion in humanitarian aid worldwide. We achieve this by connecting available aid to our network of more than 250 nonprofit partner organizations. HHI also works with local partners in disaster-affected areas to send medical and humanitarian aid to address any supply gaps and on-the-ground needs.

• Disaster Response

Quality health care depends on accurate and timely diagnoses, which often rely on results of clinical testing. HHI works with health clinics in under-resourced communities to provide testing capabilities that enable the clinics to run laboratory tests on site and provide accurate diagnoses and treatment during a single patient visit.

• Hygiene Kits

When disasters strike, HHI responds.

We deploy experienced disaster response teams to provide immediate medical care and relief to serve the most remote and vulnerable populations.

Our response efforts tie directly into supporting recovery efforts to increase community resilience.

Because good hygiene is the first line of defense against the spread of illness, hygiene kits can help prevent the spread of disease after disasters and crises. Additionally, hygiene kits draw recipients to other crucial resources like medical care, food and shelter. HHI distributes the hygiene kits throughout the world and offers a program that engages volunteers and participants in the kit assembly.

• Volunteer Engagement

• Fleet The multiple trucks, vans and medical units in HHI’s fleet of vehicles enable our disaster response teams to deliver medical services to communities in need throughout the continental U.S. To ensure the disaster teams are selfsufficient and don’t burden a resource-depleted community, the fleet vehicles carry their own supply of fuel and provide pharmacy, administrative and medical exam space.

Volunteers increase organizational capacity and directly impact HHI’s ability to improve healthcare access in the U.S. and around the world. Their support can be seen in every department, from administration to hygiene kits to disaster relief – and everything in between. HHI offers diverse volunteer opportunities, including skills-based placements, internships, corporate engagement options, and community events.

Accountability & Transparency Connect with us!

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P.O. Box 15566, Lenexa, KS 66285

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913.764.5200

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www.hearttoheart.org