Heartland Flipbook

OUR HISTORY

Heartland opened in 1998 by expert anesthesia technicians striking out on their own. Their business model was to provide competent, reliable service and repair of anesthesia machines.

Heartland techs were so often asked by their service customers about which equipment was reliable to purchase that they made the natural progression to refurbish and sell equipment themselves; eventually branching out into more and more types of equipment as their experience grew.

Heartland’s diversity has extended to the complete outfitting of surgery centers and other medical facilities. We can provide everything you require from bins, buckets, and cuffs to scopes, lights, and vents.

At the heart of things, we remain a service company. We aren’t the largest but we may be the best. We have factory-trained field technicians strategically placed to provide our contract customers with 24/7/365 service and up-time guarantees.

• PMs and Service

• Anesthesia Systems

• O.R. Lights & Headlights

• Surgical Tables

• Patient Monitoring

• ESUs

• Defibrillators

• Stretchers & Beds

• Stainless Steel

• Sterilizers

• Med Gas

• And Much More

Top Refurbished Options

Apollo

Modes of Ventilation Available

VCV; Volume-Autoflow; PCV; PSV; SIMV-Volume; SIMVPressure; Spontaneous

Flow Control Electronic

Monitoring Options Available VPO; Gas analysis; CO2; Spirometry

Vaporization Traditional Category Premium; Current Production

Fabius GS Premium

Modes of Ventilation Available

VCV; PCV; PSV; SIMV/PS; Spontaneous

Flow Control Electronic

Monitoring Options Available VPO; Thermal Anemometry (“hot wire”); Vamos; Drager SCIO; Infinity Omega

Vaporization Traditional Category Upper Mid-Level; Current Production

Anesthesia

Drager Systems

Fabius Tiro

Modes of Ventilation Available VCV; PCV, PSV, SIMV/PS; Spontaneous

Flow Control Electronic

Monitoring Options Available Color display; Drager Infinity; Drager SCIO

Vaporization Traditional Category Compact; Mid-Level; Current Production

Narkomed GS

Modes of Ventilation Available Pressure Limited; VCV; Spontaneous

Flow Control Analog

Monitoring Options Available VPO

Vaporization Traditional Category Basic; Non-Production

Top Refurbished Options

Carestation 620

Modes of Ventilation Available VCV; PCV; VG; PSVPro; SIMV

Flow Control Electronic

Monitoring Options Available VPO; Gas analysis; CO2; Spirometry

Vaporization Traditional Category Premium; Current Production

Carestation 650

Modes of Ventilation Available VCV; PCV-VG; SIMV PCV; PSVPro; PCV; SIMV VCV; SIMV PCV-VG; CPAP + PSV

Flow Control Electronic

Monitoring Options Available VPO; Thermal Anemometry (“hot wire”); Vamos; Drager SCIO; Infinity Omega

Vaporization Traditional Category Premium; Current Production

GE Systems

Aisys Carestation

Modes of Ventilation Available VCV; PCV; PSVPro; PCV/VG; Spontaneous

Aisys Carestation

Flow Control Electronic; Low Flow

Monitoring Options Available CareScape Respiratory Modules; Spirometry; EtCO2; Carescape Monitors

Vaporization Electronic Category Premium; Current Production

Avance

Modes of Ventilation Available VCV; PCV; PCV/VG; SIMV PCV&VCV; PSVPro; CPAP+PSV; SIMV PCV/VG

Flow Control Electronic

Monitoring Options Available CareScape Respiratory Modules; Spirometry; EtCO2; Carescape Monitors

Vaporization Traditional Category Upper Mid-Level; Current Production

Aespire

Modes of Ventilation Available VCV; PCV/ SIMV/PS; PSVPro

Flow Control Analog; Low Flow

Monitoring Options Available VPO

Vaporization Traditional Category Basic

Aestiva

Modes of Ventilation Available VCV; PCV; PSV; SIMV; Spontaneous

Flow Control Analog

Monitoring Options Available VPO

Vaporization Traditional Category Basic; Non-Production

The O.R. Outfitters

Top New & Refurbished Options

A5

Modes of Ventilation Available VCV; PCV/VG; PS; SIMV/VC; SIMV/PC

Flow Control Analog

Monitoring Options Available VPO; Gas Analysis

Vaporization Traditional Category Upper Mid-Level; Current Production

A7

Modes of Ventilation Available VCV; PCV/VG; PS; SIMV/VC; SIMV/PC

Flow Control Electronic

Monitoring Options Available VPO; Plug-and-Play MultiGas Modules

Vaporization Traditional Category Premium; Current Production

Mindray Systems

Modes of Ventilation Available

A4

CPAP; PCV; PCVVG / Autoflow; SIMV; SIMV/PS; Spontaneous; VCV

Flow Control Electronic

Monitoring Options Available Gas analysis; CO2; Spirometry

Vaporization Traditional Category Upper Mid-Level; Current Production

NEW

A3

Modes of Ventilation Available PCV; PSV; SIMV; Spontaneous; VCV

Flow Control Electronic

Monitoring Options Available VPO

Vaporization Traditional Category Basic

EQUIPMENT PLANNING

Heartland is your consultant for healthcare equipment. With a beginning in service and maintenance, we know which brands and models will be a reliable investment.

As a team, our experts will help you step-by-step to work through your equipment wish lists. We will present feature comparisons and life cycle cost projections of the models to be considered.

We will be your partner from start to finish, working in a “turn-key” manner helping you choose equipment, install the equipment, and train your staff on the usage of the products.

We’ll also tailor and implement a cost effective maintenance plan to keep your equipment in top condition.

Contact our Medical Equipment Service Team today for help with:

• Maintenance and Repair

• Biomedical Services

• Waste Gas Environmental Testing

• Medical Gas Services and Inspections

• Equipment or Complete Surgery Center Planning

• Refurbishing Services

• Equipment Standards & Information about Refurbishing Process

Equipment Planning

Mindray ePM Series

Modular Options:

• NIBP

• Temperature

• Masimo & Nellcor SpO2

• 3/5 Lead ECG

• Printer

• Wireless

• Respiration

• IBP

• Sidestream EtCO2

• Anesthetic Gas Module

GE Procare B40

Modular Options:

• Temperature

• SpO2

• ECG-Multi Vector

• Defib Sync

• Gas Analysis

• NIBP

• IBP

• EtCO2

• FiCO2

• Ethernet Ready

The O.R. Outfitters

Edan Elite Series

Modular Options:

• 3/5 Lead ECG

• Pulse Rate

• Respiration

Mindray / Datascope

Spectrum

• NIBP

• IBP

• SpO2

• Ethernet Ready

• Gas Analysis

• Temperature

• ECG

• CO2

• EtCO2

Patient Monitors

• NIBP

• SpO2

• Temperature

Philips

IntelliVue MP70

• NIBP • Temperature

• ECG • SpO2

• Ethernet Ready • EtCO2

• Gas Analysis

GE Carescape B850

Modular Options:

• Temperature

• NIBP

• IBP

• ECG • SpO2

• Gas Analyzer • CO2

• Ethernet Ready

The O.R. Outfitters

Mindray

•

Passport 8

GE Carescape B650

• SpO2

• Ethernet Ready • EtCO2

Mindray Passport 12

Modular Options:

• Temperature

• NIBP

• IBP

• ECG • SpO2

• Ethernet Ready • CO2

• Gas Analysis NEW

Mindray cPM Series

• NIBP • Masimo SET SpO2

• Respiration • Temperature

• Integrated Recorder • Sidestream CO2 + 2IBP + CO

• Microstream CO2 + 2IBP + CO NEW

Mindray Accutorr 7

Mindray Accutorr 3

• NIBP

Mindray VS-900

• Standard Recorder

• Pulse Rate • Nellcor SpO2

• Mindray SmarTemp & Welch Allyn SureTemp Plus

Edan M50

• NIBP

• ECG

• CO2

• Defib Sync

• Temperature

• SpO2

• EtCO2

• Ethernet Ready

The O.R. Outfitters

Mindray DPM Series

• NIBP • Temperature

• ECG-Multi Vector • SpO2

• CO2 • CCO/SVO2

• Gas Analyzer • Ethernet Ready GE

NEW

• NIBP • Temperature

• ECG • SpO2

• Gas Analyzer • Ethernet Ready

General Surgery Tables

Arcoma Mobile Vascular Imaging Table

500 lb capacity

360° Rotation

Min Height: 26.5”

Max Height: 42.25”

Westar OSIII

Oral Surgery Chair

5 Positions

Double-Articulating Headrest

Foot Control

Amsco OrthoVision

Orthopedic Table

400 lb capacity

Accommodates supine and lateral positions

Facilitates skeletal or boot traction procedures including hip pinning, Intramedullary (IM) nailing, and tibia/fibula surgery

Hill-Rom P8000

500 lb or 700 lb capacity

Height Range 20.7” - 34.25”

26” - 30” Litter Stretchers

Stryker M-Series

700 lb capacity

Height Range 20.75” - 34”

26” - 30” Litter

5th Wheel Steering, Big Wheel Steering & Zoom Motorized Drive System Options Available

Patient Transport

Stryker 5051

Stryker 1069

Head

• Single Articulation

• Dual Articulation

Medical Lighting

Amico iCE 30m LED Surgical Light

LUX 160,000

Kelvin / CRI 4500° / 95

Rated Hours 50,000 Mount Single, Dual, Ceiling

NEW

Skytron Aurora Four LED Surgical Light

LUX 160,000 | 140,500

Kelvin / CRI 4100° / 95 | 4500° / 96 [adjustable color temp]

Rated Hours 40,000

Mount 24” or 30” heads; Single, Dual, Triple, Ceiling, Boom, Rolling Stand, Camera Arm, Flat Screen Display Arm

Bovie System Two Surgical LED

LUX

Kelvin / CRI

Rated Hours

Mount

Mount. Camera & monitor options available

NEW

StarTrol Galaxy

8 x 4 High Output LED

LUX 280,000

Rated Hours 50,000

Kelvin/CRI 4500°/94

Mount Single, Dual, Wall NEW

Surgical Headlights

Heartland Medical

PS 8100

Portable System LED

Wattage 10 Watt

Color Temp 6,000° Kelvin

Lamp Life 25,000 Hours

Li Ion Battery Life 4.5 Hours on High

Heartland Medical

PS 4500

Portable System LED

Wattage 3 Watt

Color Temp 6,000° Kelvin

Lamp Life 50,000 Hours

Li Ion Battery Life 7.5 Hours on High

Portable Systems

Light Sources

Heartland Medical

LS300X

Lights Source Xenon

Wattage 300 Watt

Color Temp 6,000° Kelvin

Lamp Life 1,000 Hours

Cable Compatibility QED, ACMI, Wolf, Storz, & Olympus

Heartland Medical

LS10 LED

Light Source LED

Wattage 10 Watt

Color Temp 6,000° Kelvin

Lamp Life 25,000Hours

Cable Compatibility ALOS-TTL, Altair SA, Altair HI2, Lawson Light and more

Sterilizers

Tuttnauer 3870EA

Chamber 15” x 30”

Capacity 15 Full-Size IMS Cassettes

• Temperature & Pressure

Monitoring

Tuttnauer EZ9

Chamber 9” x 18”

Capacity 2 Full-Size & 2 Half-Size IMS Cassettes

• Temperature & Pressure

Monitoring

• Optional Printer

Countertop

• Optional Printer

NEW

Tuttnauer Elara 11

Chamber 11” x 19.8”

Capacity 4 Full-Size & 4

Half-Size IMS Cassettes

• Pre/Post Vacuum Class B

• Standard Printer

Midmark M11

Chamber 11” x 18”

Capacity 2 Full-Size & 2

Half-Size IMS

Cassettes

• Thermal Printer • 1.4 gal. capacity

• Four Pre-Programmed & Two Programmable Cycles

Amsco Eagle Series M 3032

Chamber 20 x 20 x 38”

Floor Standing Steam Sterilizer

Amsco Century V116

Chamber 16 x 16 x 26”

Free Standing Steam Sterilizer

The O.R. Outfitters

Electrosurgical Units

Valleylab Force FXc

• 300 Watts

• Electrode Monitoring

Modes Include:

• Monopolar

• CEM - 2 Modes

• Cut - 4 Modes Including Blend & Dessicate

• Auto Power Adjustment

• Bipolar - 3 Modes

• Coag - 3 Modes Including Fulgurate

Bovie O.R. Pro

• 120 Watts

Modes Include:

• Monopolar

• Cut - 4 Modes Including Blend & Dessicate

• Electrode Monitoring

• Bipolar - 3 Modes

• Coag - 3 Modes Including Fulgurate

NEW

Valleylab Force Triad

• All-in-one unit

• Automatic instrument recognition

Modes Include:

• Touchscreen

• Auto Power & Mode adjustments

• Cut • Coag

• Monopolar • Bipolar

• LigaSure

• TissueFect sensing technology

Valleylab FT10

• Auto Biopolar • Improved Monopolar Performance

Modes Include:

• Cut • Coag

• Monopolar • LigaSure

Conmed System 5000

• 300 Watts

• Electrode Monitoring

Modes Include:

• Bipolar - 2 Modes

• Cut - 3 Modes Including Blend

• Auto Power Adjustment

• Monopolar

• Coag - 3 Modes

• Specialty Modes - Laparoscopic & Fluids

Defibrillators & AEDs

Zoll AED Plus

Prompts

Audio/Visual

Electrode One piece

Joules 120J, 150J, 200J

Battery Capacity 225 full-energy discharges

Charge Time Less than 10 sec with new, fully charged battery

Longer charge times may result with depleted or older batteries

Zoll R Series

Prompts

Audio/Visual

Electrode Adult/Pediatric

Joules 1J - 200J

Battery Capacity 100 full-energy discharges

Charge Time Less than 7 sec with new, fully charged battery

Self Tests

Manual Defibrillation Optional

Longer charge times may result with depleted or older batteries

Physio-Control Lifepak 20

AED/Manual Defibrillator

Electrode One piece

Joules Up to 360J

Battery Capacity 90 full-energy discharges

Charge Time Less than 7 sec with new, fully charged battery

Printer Self Tests Daily

AC line activated with battery backup

Longer charge times may result with depleted or older batteries

Philips Heartstart XL

AED/Manual Defibrillator

Electrode One piece

Joules Up to 200J

Battery Capacity 50 full-energy discharges

Charge Time Less than 3 sec. with new, fully charged battery

Printer Self Tests

AC line activated with battery backup

Longer charge times may result with depleted or older batteries

Respiratory Ventilators

Puritan Bennett 840

Medtronic / Covidien

• Infant to Adult • Promotes natural breathing (PAV+)

Vent Modes Include:

• VCV • PCV

• PSV • Spontaneous

Pulmonetic LTV-1200

Becton Dickinson / Carefusion

• Emergency / Transport Ventilator

• Infant to Adult

Vent Modes Include:

• VCV

• PSV

• NPPV

• PCV

• SIMV/CPAP

• Spontaneous

C-Arm Systems

GE OEC 6800

Mini C-Arm

• 1k x 1k Resolution

•  Touchscreen CRT Monitors

• Parts Compatibility with OEC 9800

• Last Image Hold

• Clinical & Hospital Platform

• Edge Enhancement

• 64-400 Image Storage

• Option Available for Onboard DICOM

• Has Option for Built-In Laser Aimer

• Power: 40-80 kVp

• 3.5 Floppy or CD Drive

• 27” x 27” Footprint

GE OEC 9800

• 1K x 1K Resolution

• Touchscreen

• High Image Quality with Low X-Ray Dosage

• 15 kW Generator

• Dynamic Range Management (DRM)

• Remote Service Connectivity

GE OEC 6600

Mini C-Arm

• 512 x 512 Resolution

• Standard CRT Monitors

• Parts Compatibility with OEC 9600

• Last Image Hold

• Clinical & Hospital Platform

• Edge Enhancement

• 64-400 Image Storage

• Requires External DICOM Accessory

• Power: 40-80 kVp

• 3.5 Floppy Drive

• 27” x 27” Footprint

Ultrasound Devices

GE Healthcare LOGIQ e

• B-Steer + Needle Recognition

•  Simultaneous Split Screen

• LOGIQ view Panoramic Image up to 60 cm

• B-Color

• QuickSave Stores Non-DICOM images

• Transfers DICOM images to PACS

Imaging Solutions For:

• Musculoskelatal

• Anesthesia & Pain Management

• Interventional

• Emergency & Critical Care

FujiFilm

SonoSite M-Turbo

• SonoADAPT Tissue Optimization

•  SonoHD Imaging Technology

• SonoMB Multi-Beam Imaging

• Advanced Needle Visualization

• ColorHD Technology

Imaging Solutions For:

• Anesthesia

• Critical Care

• Emergency Medicine

• OB/Gyn

• Vascular

• Vet Imaging

• Cardiology

• Cardiovascular Disease Management

• Musculoskeletal

• Radiology

• Surgery

• Women’s Health

Mindray

• 20MHz Ultra-High Frequency Linear Transducer

•  Full Touchscreen

• Gesture Controls

• 120GB Solid State Hard Drive for Optimal Storage

• iNeedle Advanced Needle Visualization

• iZoom Full Screen View

Imaging Solutions For:

• Musculoskeletal • Anesthesia

Mindray TE7

• 2-20 MHz Transducers

•  Full Touchscreen

• iTouch One-Touch Image Optimization

• iNeedle Advanced Needle Visualization

• iZoom Full Screen View

Imaging Solutions For:

• Emergency Medicine

• Pain Management

• Musculoskeletal

• Anesthesia

• Critical Care

Heartland Medical offers a wide variety of NEW and REFURBISHED stainless steel equipment

Infusion & Syringe Pumps

Alaris Medley

Beckton Dickinson / Carefusion

• Large volume infusion pump

• Neonatal, Pediatric, Adult

• Up to 4 IV infusion models

• Ethernet ready

Modules Can Include:

• PCA

• EtCO2

• Pump

• SpO2

• Syringe

Medfusion 3500

Smith’s Medical / Medex

• Syringe Pump

• Occlusion monitoring

• Custom delivery modes

• AC or DC (rechargeable)

• Battery life 10 hours w/ 60mL syringe

• Auto detects compatible syringe volume

Baxter InfusOR Bard

• Syringe Pump

• Syringes 20cc or 60 cc

• Occlusion monitoring

• Custom delivery modes

• Battery operated - 4 C-size

Medfusion 3010A

Smith’s Medical / Medex

• Syringe Pump

• Occlusion monitoring

• Password protected

• Custom delivery modes

REFURBISHING PROCESS

Why Buy Refurbished Equipment?

Purchasing pre-owned capital medical equipment has become very common for hospitals and surgical centers. Many hospital management, government and educational healthcare agencies advocate for the use of refurbished medical devices. A number of factors contribute to this trend; few, if any, are more important than cost and reliability.

Purchase Cost: Pre-Owned vs New

It is typically significantly less expensive to buy pre-owned equipment. When making purchasing decisions hospitals must consider the initial purchase price along with the cost of maintaining, running, and any needed additional training expenses. New equipment can be more expensive to maintain due to a limited availability of machine service providers, thus increasing the cost of routine maintenance. In addition, your staff may need specialized training to operate the new systems.

Buying a professionally refurbished device from Heartland Medical often eliminates unnecessary expenses while providing a familiar, reliable, ‘likenew’ machine. Given such practical and economic benefits it is easy to see how cost is a primary reason institutions choose to invest in pre-owned equipment.

Reliability is a Determining Factor

When purchasing refurbished, hospitals are able to select equipment they are familiar with. In addition they are getting a proven device which has been completely restored, ensuring it is able to perform its functions at the highest standards possible. Professionally refurbished medical equipment that comes with a warranty from a trusted provider has proven to be very reliable with significant savings.

Refurbishing Process

REFURBISHING PROCESS

Heartland’s history as a service company uniquely positions us to know what brands and models have long and reliable life cycles. Our factorytrained biomed technicians rely upon their experience to know the common repair focus points. We have the inside track - and share it with you.

AESTHETICS MATTER

Each item is evaluated and improved

ACCURACY IS KEY

Refurbished equipment meets or exceeds factory specifications

EXPERTISE

Heartland Biomedical Technicians are knowledgeable and are well credentialed. Shown here are some of the relevant certificates of completion, diplomas, and transcripts.

Our Expertise

TRAINING

Biomedical Technician Certificates

SERVICE CONTRACTS Service

24/7/365 SERVICE

With an Up Time Guarantee

Contract clients can call our Service Hotline anytime for phone support. If the problem requires it, our technicians are dispatched to your facility. Even in the middle of the night. Up-Time Guarantees provide loaner equipment if the repair or replacement isn’t possible within a set time parameter.

PREVENTIVE MAINTENANCE

Recommended PM Service

Reduce your risk of repair with regular maintenance. Heartland complies with factory specifications to keep your machines - and your facility - running smooth. Contracts are tailored to the unique requirements of each customer and their machines and schedules.

STRATEGIC LOCATIONS

On-Site Technicians Across the U.S.

Service when you need it. Our Biomeds are located in many U.S. regions for fast response times. Technicians carry an inventory of common replacement parts for machines under contract.

Over 25 years of experience

• Service & support on all makes and models of anesthesia machines

• Our anesthesia specialists are positioned to provide the fastest on-site response time in the industry

• $500,000 of inventory in parts to facilitate quick repairs and reduce downtime

• Maintain $3,000,000 of liability insurance protection

• Factory-trained anesthesia system specialists

• Up-time guarantees; phone response within 2-hours (generally 20 minutes).

• On-site response within 24 hours (generally 6-hours) and

• Loaner equipment if the situation demands

Heartland Medical YourProvider

EQUIPMENT SERVICE PROVIDER CHECKLIST

Heartland is committed to quality service to our clients. We have an established base of satisfied customers. We provide service, maintenance, and repair for a wide range of equipment. Whether your service takes place on site or on our bench, we stand behind our workmanship.

Is your provider factory-trained and certified?

Has your provider completed and passed audits of their facility that verify:

(1) Appropriate technical staff and their abilities (2) parts stock (3) liability insurance (4) organization financially sound (5) customer satisfaction ratings above 95% (6) and other aspects related to providing quality services?

Has your provider received awards for exceptional performance of sales, services and customer satisfaction?

Are your provider’s technicians up-to-date on training?

*Tip: Ask your provider to supply Factory Certificates of Training with current dates. Does your provider stock $500,000 of parts, arrive at your facility with parts in hand, and offer same-day repairs?

Can your provider claim an “A+/Excellent” rating from Dun & Bradstreet financial reporting?

*Tip: Ask for a current D&B report.

Does your provider carry a minimum of $3 million Liability Insurance?

*Tip: Ask for Certificates of Insurance naming your facility. Does your provider retain technicians with experience?

*Tip: Ask for records that would indicate experience level such as manufacturer training transcripts noting dates and classes taken.

Does your provider respond in a timely manner and demonstrate the ability to reduce or eliminate your equipment downtime?

Can your provider offer a list of references throughout the region that can verify that total customer satisfaction is being achieved?

Does your provider guarantee cost savings of 15% to 25% vs. competitors?

Do you TRUST your current provider?

*Tip: Our Customers Do!

ANESTHESIA SYSTEMS SERVICE

ANESTHESIA - SPECIFICALLY

Heartland Medical offers a wide variety of Anesthesia Equipment Maintenance and Repair Services to keep your equipment working reliably.

Since 1998, we have established an excellent reputation throughout the medical device industry as a leader for anesthesia machine service and repair.

We offer basic, standard, and comprehensive contracts as well as time & material repairs and emergency services. Our service hot line is operational 24/7/365 to offer phone support and on-site services with guarantees of minimum downtime to our customers under contract.

Our Biomedical Technicians are officially certified for the following anesthesia machine manufacturers: Drager, GE Healthcare / Datex-Ohmeda, Mindray, Datascope, and Penlon.

Please contact us today for a customized proposal specifically designed to meet your hospital, surgery center, clinic or medical facility’s needs.

Improve uptime, increase safety, reduce liability & fix annual costs with a Service Package from Heartland Medical

• Heartland Medical provides customer care, advanced care, and comprehensive contracts as well as tech care, and emergency services

• Substantial cost savings versus competition

• Impressive list of refreneces from each region

• Our service hot-line is operational 24/7/365 to offer phone support and on-site services with guarantees of minimum downtime to customers under contract

COMPREHENSIVE CARE ADVANCED CARE

• Annual vaporizer concentration verification test

• Tech support

• Service documentation

• 24/7/365 on-site response

• Access to loaner equipment

• Unscheduled labor & travel covered

• PM labor, travel, & parts covered

• Corrective parts covered

• Access to software updates*

• Annual vaporizer concentration verification test

• Tech support

• Service documentation

• 24/7/365 on-site response

• Access to loaner equipment

• PM labor, travel, & parts covered

• 50% discount on corrective travel & labor

• Access to software updates*

CUSTOMER CARE

• Annual vaporizer concentration verification test

• Tech support

• Service documentation

• PM labor, travel, & parts covered

• Access to software updates*

TECH CARE

• Tech support

• Service documentation

• 24/7/365 on-site response

• Unscheduled travel covered

• Corrective parts covered

• On-site corrective labor - $100 per call (Flat Rate)

*Software updates priced according to model -Waste gas available at additional charge -Air exchange available at additional charge