Coventry City Care Navigator 2019

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EA E PL ON KE TA

Coventry City

Care & Support Navigation Guide Information, advice and support for Carers

HELP

TIPS CHOICE

ADVICE ASSISTANCE

SUPPORT Helping you get the best out of health and social care services

Alzheimer’s Society Coventry provides a free service for people living with dementia, their carers and families.

Live well with dementia

Dementia Support Services The Alzheimer’s Society provides a range of dementia support services in Coventry ranging from: Information and advice for people with dementia and their carers 1:1 support for people affected by dementia to help them in resolving issues Dementia care and support groups They also provide a day service for people with dementia (both older people and people with young on-set dementia) and a well-recognised Dementia Café for people with dementia and their carers to attend once a month.

Some services are accessible directly by the public whilst some will require referrals from Adult Social Care.

For more information on any of the above please contact the office and we will be happy to help

T. 024 7665 2602 Alzheimer’s Society Coventry Barras Court, 31 Barras Green, Coventry CV2 4PH T. 024 7665 2602 E. coventry@alzheimers.org.uk www.alzheimers.org.uk

Contents NHS Carers Direct Helpline

1-2

Your Healthwatch

3-4

Hospital Discharge - Know Your Rights

5-6

NHS Know Your Rights

7-8

Your Primary Care, GPs GP Surgeries in Coventry

9 - 10

Challenging Local Authority & NHS Assessments

11 - 12

Health & Wellbeing at Home

13 -14

How Domiciliary Care Services Can Help

15 - 16

Care at Home in Coventry

17 - 18

How to Choose a Good Care Home

19

Learning & Physical Disabilities 18 - 65 years

20

Old Age 65+ & Dementia Care Homes

21 - 22

Useful Numbers for Support in Coventry

23 - 24

Disclaimer Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS.uk.

All signposting services are up to date as of November 2018.

This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service.

A big thank you to all the sponsors.

Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

Carers Dir Services

Activities

Wellbeing

Personal Support

Carers Options

Budgets

Information

Education

Confidential support

help

Resources

Planning

Benefits

Advice

1

If someone relies on you because they are ill, disabled, have issues with their mental health, drugs or alcohol or are just slowing down with age, you should recognise yourself as a carer.

Call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you.

A FREE confidential service for Carers.

Call: 0300 123 1053 Help and support for Carers is available • Information and advice • assessments, benefits, direct payments, individual budgets advice • Practical help leaving or going back to work or education

Visit www.nhs.uk for more details

rect Helpline Information given by the Carers Direct helpline If you are a carer, the helpline advisers can give you information to help make decisions about your personal support needs and the needs of the person you're looking after.

The advisers can put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and resources.

The helpline staff will tell you how to complain if anything goes wrong with any of the services you use, or put you in touch with your local authority or NHS services.

What areas does Carers Direct not cover?

The Carers Direct helpline doesn't provide personal financial, medical or legal advice and doesn't provide casework, advocacy, representation or counselling.

The Carers Direct helpline is open seven days a week The helpline is open from 9.00am-8.00pm Monday to Friday, and from 11.00am-4.00pm at weekends. The helpline is closed on bank holidays.

Local carers’ support services Carers’ Centres and Carers’ Resources are organisations whose purpose is to give practical and emotional support to carers.

Carers Trust Heart of England Central Library, Smithford Way, Coventry CV1 1FY Email: contactus@carerstrusthofe.org.uk Tel: 024 7610 1040 opt. 3 www.coventrycarers.org.uk Coventry Carers’ Centre 3 City Arcade, Coventry CV1 3HX Tel: 024 7663 2972 Email: contactus@coventrycarers.org.uk www.coventrycarers.org.uk

Young Carers Services Penny Collard Centre, Fleet Street, Coventry CV1 3AY Tel: 024 7610 1040 Message: 07885 460882 Email: youngcarers@carerstrusthofe.org.uk www.youngcarerscoventry.com Alzheimers Society Coventry 31 Barras Green, Coventry CV2 4LY Tel: 024 7665 2602 www.alzheimers.org.uk

Coventry Carers 6 Queen Victoria Road, Coventry CV1 3JH Tel: 02476 632972 Email: contactus@coventrycarers.org.uk www.coventrycarers.org.uk 2

Your local Healthwatch ... improving your health and care

Our vision Health and care that works for you People want health and social care support that works – helping them to stay well, get the best out of services and manage any conditions they face.

This means a future where: You are in control of your own health, care and wellbeing

Services work with you to achieve the outcomes that matter most to you and your family Communities help set health and social care priorities and services are accountable to them.

Our purpose To find out what matters to you and to help make sure your views shape the support you need.

To achieve the future that people want, we believe our role should: Assist you to have a greater say in your own care and the services that support you Help to make sure that your views are used to shape health and care policy and practice Encourage services to be more inclusive and focus on your needs Support your community to hold services to account; and

Our approach People’s views come first – especially those who find it hardest to be heard. We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.

To enable this to happen, it’s important that everyone understands the approach we will take to our work and what they can expect from us.

People’s views are at the heart of everything we do We work creatively to ensure people from every community have their say about health and care We speak clearly so that people can understand and act on our evidence We achieve positive change by working in partnership with others; and We are independent and are prepared to challenge services.

3

Do you have an idea that could help improve health and social care?

We’re Healthwatch.

We’re here to help make care better. We listen to your experiences of services, and share them with those with the power to make change happen.

We can only take action with evidence. We need you to speak up and share your experiences and ideas with us. Together we can help make care better for everyone this year.

#SpeakUp

Find out more

www.healthwatchcoventry.co.uk

Coventry 4

Hospital discharge - Know your rights ...

If you go into hospital, you may be worried about whether you’ll cope when you leave.

You shouldn’t be discharged from hospital until:  You are medically fit (this can only be decided by the consultant or someone the consultant has said can make the decision on their behalf ).  You have had an assessment to look at the support you need to be discharged safely.  You have been given a written care plan that sets out the support you’ll get to meet your assessed needs.  The support described in your care plan has been put in place and it’s safe for you to be discharged.

A hospital’s discharge policy should state how patients and carers are involved in discharge planning.

If you have limited capacity to make your own decision, the Mental Capacity Act will apply.

It is worth thinking about appointing a deputy or enacting a welfare power of attorney before you go into hospital.

If you’re due to go into hospital in a planned way, such as for an operation, planning for what happens afterwards should happen before you ever arrive at the hospital.

For unplanned admissions, such as if you’ve had a fall and hurt yourself, discharge planning should begin on the day you’re admitted to hospital.

If you are likely to have ongoing health and social care needs when you leave hospital, the assessment may be carried out by a multi-disciplinary team of health or social care professionals.

Depending on your needs, the multi-disciplinary team could include a social worker, physiotherapist, occupational therapist, speech therapist, mental health nurse or dietitian.

You should be fully involved in the assessment process, and your views should be listened to. With your permission, any family carers will also be kept informed and given the opportunity to contribute A care plan will be drawn up, detailing the health and social care support for you, and you should be fully involved.

The care plan should include details of:  the treatment and support you will get when you’re discharged  who will be responsible for providing support, and how to contact them

plan  who to contact if there’s an emergency or if things don’t work as they should  information about any charges that will need to be paid (if applicable)

What might be in a care plan?  The types of support in someone’s care plan will depend on their assessed needs and preferences. A care plan could include:  Community care services from the local authority, such as reablement services. An assessment for these must be arranged if it seems that you may need them.  NHS continuing healthcare.  NHS funded nursing care.  Intermediate care This is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks and can be provided in someone’s home or in a residential setting.  Other NHS services, such as rehabilitation or palliative care.  Equipment such as wheelchairs, specialist beds, or aids and adaptations for daily living.  Support from voluntary agencies Some organisations such as Age UK and the Red Cross provide “home from hospital” services that can help with household tasks or shopping while you settle back home.

When you are discharged from hospital On the day of discharge, the person co-ordinating the discharge should make sure that you (and a carer if you have one) have a copy of the care plan.  transport is arranged to get you home  any carers will be available if needed  your GP is notified in writing  you have any medication or other supplies you’ll need  you’ve been trained how to use any equipment, aids or adaptations needed  you have appropriate clothes to wear

 when, and how often, support will be provided

 you have money and keys for your home

 how the support will be monitored and reviewed

 If you are being discharged to a care home, the care home should also be told the date and time of your discharge, and have a copy of the care plan.

 the name of the person who is co-ordinating the care 5

Carers’ involvement in hospital discharge

Consent to treatment

If someone you know is in hospital and about to be discharged, you should not be put under pressure to accept a caring role or take on more than you’re already doing if you are already their carer.

Doctors must seek and obtain your consent to carry out a test or treatment before it takes place.

You should be given adequate time to consider whether or not this is what you want or are able to do. If necessary, you should ask for other arrangements to be made while you are reaching a decision

Residential care, nursing homes and hospital In some circumstances, people may have to move to a home directly from hospital. On discharge from hospital, you have the right to choose the residential care or nursing home that best meets your needs. You cannot be moved directly into a home against your will.

The home you move into must meet your assessed needs. If your needs are complex or you need specific care related to your disability, illness or age, this might take some time. Pressure should not be put on you to make your decision quickly.

So you can make an informed decision, they should clearly explain any proposed examination, treatment or investigation, including the risks and benefits.

The right to refuse treatment You have the right to refuse treatment, even if others consider your decision unwise, as long as you understand the consequences of your decision

Welfare benefits while in hospital Your State Pension doesn’t change, no matter how long you are in hospital.

If you receive Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you should notify the Department for Work and Pensions as these benefits will be suspended after you have spent 28 days in hospital.

At SureCare, we are committed to providing exceptional care services for those in need at all stages of life’s journey

By choosing a SureCare carer ...

You get to stay in your own home.

You retain any support or social contact you enjoy with friends, family and neighbours.

Life enhancing care and support is closer than you think!

You’ll stay close to what’s familiar to you.

Su & SourethCare Coventr y W CQC o arwickshire ver

You and your family retain full control over the care and support you receive.

all rat Services provided: in Good g Contact us today to get a free consultation Dementia and Elderly Care 24 Hour Live-in Care | Day or Night Care 02475 092 617 Email us: enquiries@surecarecoventry.co.uk Respite Care | Personal Care | Home Help www.surecare.co.uk/coventry Hospital Discharge Services 6

NHS -Know your rights ...

Everyone has the right to information and education about how to take care of themselves and what they are entitled to within the health and social care system.

The Patient Advice and Liaison Service (PALS) helps individuals to gain access to, understand, and use information to promote and maintain good health and make the best use of local services and care support.

We can: • Explain your rights and what standards to expect from services • Help you find out about funding for health & social care • Help you to access services and find your way through care ‘pathways’ – find the right service for you • Put you in touch with Support Groups, Voluntary and Community Organisations • We can register your concerns and provide information on making complaints • Pass on your reports of excellent services and care • If you need advocacy we can refer you to the Independent Complaints Advocacy (ICA) You have the right to receive NHS services free of charge, apart from certain limited exceptions sanctioned by Parliament.

You have the right to access NHS services. You will not be refused access on unreasonable grounds.

You have the right to expect your NHS to assess the health requirements of your community and to commission and put in place the services to meet those needs as considered necessary, and in the case of public health services commissioned by local authorities, to take steps to improve the health of the local community.

You have the right, in certain circumstances, to go to other European Economic Area countries or Switzerland for treatment which would be available to you through your NHS commissioner.

You have the right to have your concerns and views listened to and acted upon.

7

You have the right not to be unlawfully discriminated against in the provision of NHS services including on grounds of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.

You have the right to access certain services commissioned by NHS bodies within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.

You have the right to be treated with a professional standard of care, by appropriately qualified and experienced staff, in a properly approved or registered organisation that meets required levels of safety and quality.

You have the right to expect NHS bodies to monitor, and make efforts to improve continuously, the quality of healthcare they commission or provide. This includes improvements to the safety, effectiveness and experience of services.

You have the right to be treated with dignity and respect, in accordance with your human rights.

You have the right to have any complaint you make about NHS services acknowledged within three working days and to have it properly investigated.

You have the right to discuss the manner in which the complaint is to be handled, and to know the period within which the investigation is likely to be completed and the response sent.

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

You have the right to be an equal partner in determining your own health and wellbeing

You have the right to be given information about the test and treatment options available to you, what they involve and their risks and benefits.

You have the right of access to your own health records and to have any factual inaccuracies corrected.

You have the right to privacy and confidentiality and to expect the NHS to keep your confidential information safe and secure.

You have the right to be informed about how your information is used.

You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered, and where your wishes cannot be followed, to be told the reasons including the legal basis.

You have the right to choose your GP practice, and to be accepted by that practice unless there are reasonable grounds to refuse, in which case you will be informed of those reasons.

You have the right to express a preference for using a particular doctor within your GP practice, and for the practice to try to comply.

You have the right to make choices about the services commissioned by NHS bodies and to information to support these choices.

You have the right to be involved in discussions and decisions about your health and care, including your end of life care, and to be given information to enable you to do this. Where appropriate this right includes your family and carers.

You have the right to be kept informed of progress and to know the outcome of any investigation into your complaint, including an explanation of the conclusions and confirmation that any action needed in consequence of the complaint has been taken or is proposed to be taken.

You have the right to live in an environment that promotes positive health and wellbeing

You have the right to take your complaint to the independent Parliamentary and Health Service Ombudsman or Local Government Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS. You have the right to make a claim for judicial review if you think you have been directly affected by an unlawful act or decision of an NHS body or local authority.

You have the right to compensation where you have been harmed by negligent treatment.

You have the right to choose the organisation that provides your NHS care.

With all the changes to health and care services it’s not always clear where you should go to report an urgent issue, to make a complaint, or for further information.

The Patient Advice and Liaison Service (PALS) can help you find the right services to suit your needs through our Information & Signposting Service.

We cannot give you advice or make specific recommendations but we can help you make an informed decision in finding the right health and social care service whether it is provided by the NHS, the Council, private providers, a voluntary or community organisation.

Contact PALS on: Tel: 0800 028 4203 Email: Feedback@uhcw.nhs.uk Start your subject line with FAO: PALS

By Post: Patient Advice and Liaison Service University Hospitals Coventry and Warwickshire NHS Trust Clifford Bridge Road, Coventry V2 2DX

You have the right to be supported in taking action if you are not satisfied with the service you have received

8

Primary Care, GPs & GP Surgeries in Coventry Accident and Emergency (A&E) Visiting the accident and emergency department should only be considered in emergencies and life threatening situations which could include: loss of consciousness, fits, chest pain, breathing difficulties and severe bleeding. If you require emergency treatment call 999 or visit the emergency department immediately: The nearest A&E department is University Hospital Coventry & Warwickshire Clifford Bridge Road, Coventry CV2 2DX T. 024 7696 4000 www.uhcw.nhs.uk

Dental Services If you need help with finding an NHS dentist in Coventry and Rugby, visit the ‘Finding an NHS dentist’ section on the NHS Choices website: www.nhs.uk Should you have an dental emergency outside of normal surgery hours please call 0845 608 0275.

Bloods at Home Mobile Phlebotomy Service

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T. 02476 404870 • M. 07538 790488

www.homebloodtestservice.co.uk 9

GPs & Surgeries

GPs & Surgeries

Allesly Village Surgery 163 Birmingham Road, Allesley, Coventry CV5 9BD T. 07407 436035

Dr E Cowan and Partners 2 Whitaker Road, Coventry CV5 9JE T. 024 7667 4123

Anchor Centre GP Practice Simon House, Bird Street, Coventry CV1 5FX T. 024 7652 7040

Dr Manmohan Singh George Eliot Medical Centre 178 Foleshill Road, Foleshill, Coventry CV1 4JH T. 024 7652 0183

Balliol Road Surgery 1 Balliol Road, Coventry CV2 3DR T. 024 7644 9111

Dr Mathurdas Dadhania St Georges Road Surgery 102 St Georges Road, Coventry CV1 2DL T. 024 7655 2531

Balsall Common & Meriden Group Practice 1 Ashley Drive, Balsall Common, Coventry CV7 7RW T. 01676 935000

Dr Princewill & Partners Bell Green Health Centre Longford Road, Coventry CV6 6DR T. 024 7664 6720

Broad Street Surgery 200 Broad Street, Foleshill, Coventry CV6 5BG T 024 7668 2486

Dr Raquia Bano City of Coventry Health Centre 2 Stoney Stanton Road, Coventry CV1 4FS T. 024 7696 1372

Clay Lane Health Centre 5 Clay Lane, Coventry CV2 4LJ T. 024 7643 7087

Dr Rashpal Dosanj 51 Quinton Park, Coventry CV3 5PZ T. 024 7650 3485

Clay Lane Medical Centre 5 Clay Lane, Coventry CV2 4LJ T. 024 7643 7084

Dr Rashpal Dosanj 232 Bredon Avenue, Coventry CV3 2FD T. 024 7645 8777

Copsewood Medical Centre 95 Momus Boulevard, Coventry CV2 5NB T. 024 7645 7497

Dr Surjit Dhillon Tile Hill Health Centre Jardine Crescent, Coventry CV4 9PN T. 024 7646 0800

Dr Arshad Khan 42 St Paul’s Road, Coventry CV6 5DF T. 024 7668 1231

Edgwick Medical Centre 2 Queen Mary’s Road, Foleshill, Coventry CV6 5LL T. 024 7668 5918

Dr Durr and Partners Broomfield Park Medical Centre Spon End, Coventry CV1 3HQ T. 024 7622 8606

Engleton House Surgery 2 Villa Road, Coventry CV6 3HZ T. 024 7659 2012

GPs & Surgeries

GPs & Surgeries

GPs & Surgeries

GPs & Surgeries

Forrest Medical Centre 6 Prior Deram Walk, Coventry CV4 8FT T. 024 7667 2277

Malling Health @ Stoke Aldermoor Aldermoor Lane, Coventry CV3 1BN T. 024 7623 3940

Springfield Medical Practice Bennetts Road South, Keresley, Coventry CV6 2FL T 024 7633 2628

Westwood Medical Centre 298 Tile Hill Lane, Coventry CV4 9DR T. 024 7646 6106

Gosford Green Surgery Clay Lane Health Centre 5 Clay Lane, Stoke, Coventry CV2 4LJ T. 024 7643 7080

Mansfield Medical Centre 56 Binley Road, Coventry CV3 1JB T. 024 7645 7551

Stoke Aldermoor Medical The Barley Lea, Stoke Aldermoor Coventry CV3 1EG T. 024 7663 6972

Willenhall Oak Medical 70 Remembrance Road, Coventry CV3 3DP T. 024 7663 9909

Govind Health Centre 77C Moor Street, Earlsdon, Coventry CV5 6EU T. 07407 436035

Moseley Avenue Surgery 109 Moseley Avenue, Coundon, Coventry CV6 1HS T. 024 7659 2201

Stoney Stanton Medical 475 Stoney Stanton Road, Coventry CV6 5EA T. 024 7668 8484

Willenhall Primary Care Remembrance Road, Willenhall, Coventry CV3 3DG T. 024 7630 2082

Henley Green Medical Henley Road, Coventry CV2 1AB T. 024 7661 4255

Paradise Medical Centre Broad Street, Coventry CV6 5BG T. 024 7668 9343

The Arden Practices 684 Broad Lane, Coventry CV5 7BB T. 024 76466583

Windmill Surgery Longford PCC, Longford Road, Coventry CV6 6DR T. 024 7664 6750

Hillfields Health Centre City of Coventry Health Centre 2 Stoney Stanton Road, Coventry CV1 4FS T. 024 7696 1373

Park House 2 St Georges Road, Coventry CV1 2DL T. 024 7622 4438

The Cheylesmore Surgery 51 Quinton Park, Coventry CV3 5PZ T. 024 7650 2255

Wolston Surgery The Surgery, School Street, Wolston, Coventry CV8 3HG T. 024 7654 2192

Holbrooks Health Team 71-77 Wheelwright Lane, Holbrooks, Coventry CV6 4HN T. 024 7636 6775

Park Leys Medical Practice Bennetts Road South, Keresley, Coventry CV6 2FL T. 024 7633 2636

The Forum Health Centre 1a Farren Road, Wyken, Coventry CV2 5EP T. 024 7626 6370

Woodend Health Centre 67b Deedmore Road, Woodend, Coventry CV2 1XA T. 024 7661 2929

Kensington Road Surgery 148 Kensington Road, Earlsdon Coventry CV5 6HY T. 024 7667 2466

Phoenix Family Care 35 Park Road, Coventry CV1 2LE T. 024 7622 7234

The Gables Medicentre 268 Holbrook Lane, Coventry CV6 4DD T. 024 7668 8340

Woodside Medical Centre Jardine Crescent, Coventry CV4 9PL T. 024 7669 4001

Kenyon Medical Centres 15 Chace Avenue, Willenhall, Coventry CV3 3AD T. 024 7630 7024

Priory Gate Practice Coventry Health Centre 2 Stoney Stanton Road, Coventry CV1 4FS T. 024 7696 1370

The Meridian Practice 2 Stoney Stanton Road, Coventry CV1 4FS T. 024 7696 1594

Limbrick Wood Surgery Tile Hill Primary Care Centre, Jardine Crescent, Coventry CV4 9PN T. 024 7646 0800

Sky Blue Medical Group Green Lane Medical Centre Green Lane, Coventry CV3 6EA T. 024 7641 8841

Torcross Medical Centre 40 Torcross Avenue, Wyken, Coventry CV2 3NF T. 024 7645 5943

Woodway Medical Centre 201 Wigston Road, Walsgrave, Coventry CV2 2RH T. 024 7661 2110 Coventry NHS Healthcare and Walk-in Centre Stoney Stanton Road, Coventry CV1 4FH T. 0300 200 0060.

Malling Health @ Foleshill Station Street West, Coventry CV6 5ND T. 024 7670 7030

Spring Hill Medical Centre Phil Collins Way, Arley, Coventry CV7 8FD T. 01676 540454

Walsgrave Health Centre 50 Hall Lane, Walsgrave-On-Sowe, Coventry CV2 2SW T. 024 7661 2004

10

Challenging local authority & NHS assessments If you or your relative are unhappy with a decision made by the local authority or NHS relating to their care needs, you may decide to challenge the decision.

Challenging a local authority decision If you, or your relative, have had a care assessment, financial assessment or carer’s assessment and are unhappy with:  its content  the way it was conducted  or the outcomes  Your relative has not seen the assessment or has not had a chance to comment or sign.  The assessment didn’t cover all of your relative’s needs. There should be a record of all presenting needs, not just those classed as ‘eligible’.  Your relative is unhappy with the decision following a financial assessment and can’t afford what the council is asking for.  The local authority didn’t offer any feasible options for meeting non-eligible needs. Local authorities are supposed to signpost people to other services that could meet non-eligible needs.  You don’t agree with the judgements about which needs were ‘eligible’.  You don’t agree with the way your relative’s needs are described.  The assessment failed to offer clear outcomes (the difference the service is meant to make to your relative’s life) or the outcomes are not appropriate or not of your choice.  The choice of service suggested by the care plan won’t meet your relative’s eligible needs/won’t deliver the intended outcome.  The amount of service offered will not meet your relative’s eligible needs.  There have been unacceptable delays in carrying out the assessment or making decisions.  Poor customer service or rude staff.

Understanding the national eligibility criteria for care and support?

The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect their ability to achieve relevant outcomes, and how this impacts on their wellbeing.

Local authorities must consider whether the person’s needs: • arise from or are related to a physical or mental impairment or illness • make them unable to achieve two or more specified outcomes • as a result of being unable to meet these outcomes, there is likely to be a significant impact on the adult’s wellbeing 11

An adult’s needs are only eligible where they meet all three of these conditions.

The specified outcomes measured include: • managing and maintaining nutrition, such as being able to prepare and eat food and drink • maintaining personal hygiene, such as being able to wash themselves and their clothes • managing toilet needs • being able to dress appropriately, for example during cold weather • being able to move around the home safely, including accessing the home from outside • keeping the home sufficiently clean and safe • being able to develop and maintain family or other personal relationships, in order to avoid loneliness or isolation • accessing and engaging in work, training, education or volunteering, including physical access • being able to safely use necessary facilities or services in the local community including public transport and recreational facilities or services • carrying out any caring responsibilities, such as for a child

How to make a complaint If you want to challenge a local authority decision, you should first complain to the relevant local authority itself.

All councils are legally obliged to have a formal complaints procedure in place. They should publish information to make it clear to users that they are entitled to a review; explain how to request a review; and explain how to make a complaint.

This information should be available on all local authority websites and given to you or your relative at the time of the assessment.

If you are not satisfied with the local authority’s response and you believe the fault is down to a service or administrative error, your final option is to take the matter to an ombudsman.

Once the ombudsman has decided whether it can legally deal with your complaint, it will then have up to 12 months to provide you with a resolution.

For further information contact: Tel: 0300 061 0614 8:30am - 5:00pm - Monday to Friday www.lgo.org.uk

Challenging local authority & NHS assessments Following an NHS assessment for continuing healthcare or NHS-funded nursing care, you or your relative might be dissatisfied with the result.

Reasons for being unhappy with a decision might be because:  the NHS decides not to proceed with a full assessment of your relative’s eligibility for NHS continuing healthcare or NHS-funded nursing care  after a full assessment, the NHS says that your relative doesn’t qualify for care, but you think that they should  you have concerns about the process used to reach the decision If the assessment has taken place: 1. Ask to see it and ask for an explanation as to the criteria on which the decision was based.

2. If you can’t resolve the issue with the Clinical Commissioning Group, you need to escalate your challenge by requesting a referral to an Independent Review Panel (IRP), arranged by NHS England.

3. If you are still dissatisfied with the decision of the IRP, then you should be given information on how to refer your relative’s case to the Parliamentary and Health Service Ombudsman, who make final decisions on complaints about the NHS in England, including where there is a dispute about what happened.

on i n i t Op name n e i Pat a new has

Making a complaint to the NHS If you are unhappy with the decision not to offer a full assessment to your relative, or feel the outcome of an assessment is not right, you can ask the Clinical Commissioning Group (CCG) - who decide who is eligible for NHS continuing healthcare - to reconsider its decision.

You will need to write to the CCG within six month of receiving the assessment.

Helpline: 0345 015 4033 8.30am - 5.30pm Monday to Friday www.ombudsman.org.uk We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations.

We do this fairly and without taking sides.

Our service is free.

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Health & wellbeing at home There are lots of things you can do to live in as safe an environment as possible.

Daylight and fresh air are essential to health and wellbeing If you or the person you care for finds it difficult, or impossible, to go outside regularly, open a window for one or two hours a day which will help to recycle the air inside the home. This should only be done if it does not significantly lower the temperature inside.

Lighting Many accidents can be avoided simply by having clearly-lit rooms and spaces. The right lighting can also make a dramatic difference to comfort and emotional wellbeing.

In addition to main lights, consider having lamps within easy reach of frequently-used spaces: for example, next to a favourite reading chair in the living room or on a bedside table.

Wall-mounted, battery-operated lights can be a good (and cheaper) alternative to installing new electrical wiring. These come in a variety of styles and are operated by switch, pull cord or even movement sensors.

Heating Thermometers can help to ensure that rooms do not fall below a certain temperature. For living rooms, the recommended temperature is between 18 and 21°C. For other rooms, the recommended temperature is not less than 16°C. Service the gas appliances – fires, ovens, boilers and central heating systems – regularly, employing a professional who has been certified by the Gas Safe Register.

Furniture Consider re-positioning furniture – or taking away unimportant furniture – if this will make it easier to enter, exit or move around certain rooms. This may be particularly sensible if a walking aid is being used.

Remove any rugs or replace any carpet that could prevent the safe use of walking aids, or which could potentially cause falls.

Sitting comfortably and safely It’s likely that you or the person you care for is going to be sitting down for increasingly long periods of time, so it might be good to check on the comfort of the furniture. Unfortunately, many sofas and armchairs are often the wrong shape for a good sitting position, and people can be uncomfortable for a number of reasons – more often than not because the length and depth of the seat is not correct for them. This may be due to the style of the furniture, such as chairs too narrow or too wide, but it may also be that the furniture is old and the filling in its upholstery has compacted.

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A ‘wrong’ sitting position can become uncomfortable quite quickly, potentially making it harder to get out of the chair again – for example, if certain joints have become stiff or cramped.

Over time, sitting in the same, wrong, position could lead to more serious physical problems with posture, balance and flexibility.

For the safest ways to get in and out of a chair, remember the following tips: • When sitting down, always feel the chair or seat on the back of your knees before lowering into the seat.

• Reach for the arms and lower yourself down gently and evenly; don’t be tempted to use a walking aid for support.

• To get back up again, wriggle forward so that your feet are directly under or behind your knees.

• Make a wide base with your feet.

• Sometimes, rocking forwards and backwards will help you find the momentum to get up.

• Ensure that you look up, and lead with your head.

• Use the chair arms, and push up evenly with both arms. Give yourself a moment to find your balance.

Use Assistive Technologies

There are many electronic products and systems that use technology to promote health and wellbeing in the home, by monitoring activity, managing risks, increasing security, helping the person you care for manage the important tasks within their daily lives, and bringing support more quickly when things go wrong.

Telecare Telecare systems can be linked to a call centre or to a mobile phone of a carer. Call centres are by far the most common option for home users of telecare, their primary advantage being that a call centre is staffed 24 hours a day, 365 days a year. Carers who have asked for an assessment should always be made aware of the benefits of telecare

Types of sensors • • • • • • • • • • • • •

Fall detectors Bed or chair occupancy sensors Movement detector Flood detector Property exit sensors Enuresis (incontinence) alert Smoke detector Heat/temperature analyser Gas detector Nocturnal epileptic seizure detector Hypothermia alert Medication dispensers Door opening sensors (to detect someone leaving the property, or a door left open)

Free Home Fire Safety Checks

Checklist to help prevent falls in the home

Ask your local fire service to check your home for fire safety. It’s free and you may be eligible to get free smoke alarms fitted.

Slippery floors are a safety hazard, so think about installing grab rails and using slip-resistant mats and flooring. If a conventional bath or shower are no longer suitable, there are several different types of bath and walk-in showers to choose from. It’s a good idea to consult an Occupational Therapist (OT) and/or visit a Disabled Living Centre (DLC) before adapting a bathroom to make it safer.

 Make sure any rugs and mats are attached to the floor and are non-slip  Arrange cupboards and shelves so important things are within easy reach  Make sure that any spillages, particularly liquid spillages, are cleaned up as soon as possible  Be aware of the obstacles that unnecessary clutter can cause  Use high-wattage light bulbs and make sure there are replacements available  Take care of their feet, by having their toenails trimmed regularly and wearing well-fitting shoes

Grants for bathroom adaptations

Getting dressed and undressed

If you or the person you care for has a chronic illness or other form of disability that prevents them from getting into and out of the bath easily – and you/they intend to live in the current property for the next five years – you/they may be eligible for a Disabled Facilities Grant (DFG). Its worth looking into as the average cost of a new bathroom suite is around £3,000 but specialist adaptations can increase this amount substantially.

For people with disabilities and issues such as less flexibility in their fingers, everyday tasks such as getting dressed and undressed can become challenging. Many aspects of getting dressed can simply be made easier by choosing certain clothes and footwear. For example, zips and velcro are both easier to fasten than small buttons or shoelaces; easier still are clothes that don’t require fastening

Safety in the bathroom

R&N BUILDERS LTD

Specialists in home adaptations for the elderly and disabled We cover all types of adaptations and home improvements small or large from the installation of grab rails, access ramps, anti-slip flooring all the way to full house conversions. All adapt-ions are tailored to meet the individual requirement of those with special needs, enabling them to maximise their potential for independent living

• • • • • • • •

Installation of grab rails to internal and external walls Stair rails and external rails next to steps Quali Easy access bathrooms and low level kitchens Constru ty c Alterations to cupboards for easy access Guaran tion teed Door widening and changing opening direction Steps and ramps to help with external access Ground floor extensions and garage conversions Installation of easier to use light switches, external lighting to front and rear of the property and relocation of power sockets

ACCESS RAMPS

BATHROOM ADAPTATIONS

Tel: 02476 335929 Mob: 0797 667 3031

Email: rnbuild@yahoo.co.uk or covbuilder@rnbuilderscoventry.com

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LOW LEVEL KITCHENS 14

How domiciliary care services can help Domiciliary care services provide careworkers or personal assistants who can visit your relative at home to help with a wide range of jobs, including:  getting out of bed in the morning  washing  dressing  maintaining personal appearance, such as brushing your relative’s hair  help and support with toileting, helping using continence aids  preparing meals and drinks

 helping with money, managing and paying bills  getting out of the house and meeting friends  supervision and companionship  getting settled for the evening and going to bed.  cleaning: regular kitchen or bathroom cleaning or one-off spring cleans, vacuuming the home or cleaning floors, tidying and dusting  doing the washing-up  laundry  dog-walking  gardening

 help with eating and drinking

 general home maintenance.

 picking up prescriptions giving, or prompting to take, prescribed medication  health-related tasks, as agreed with medical practitioners or community nursing nurses  nursing care from a registered nurse  shopping (either with, or on behalf of, your relative)  collecting pensions

Assistance can make a huge difference, not only to the life of your loved one, but also to you as a carer. The level of support and care in the home that each person needs will vary.

Your relative might need assistance with some, or all, of the above tasks; they might need care for only one hour a week, a couple of hours a day, or to have a full-time or live-in careworker.

Home care services can be used temporarily – for example, while your relative recovers from an illness or operation – or long term. One of the benefits of home care services is their flexibility, which allows your relative to choose the right level of help and support for them.

Local authorities have an obligation to provide some services, including personal care or preparing meals for those who have no other way of getting a meal, but they are unlikely, in most cases, to provide help with household tasks except where it is part of a more complex care arrangement.

Bluewood Care Limited The whole Bluewood Care Team is dedicated to providing you or your family member with the best possible home care service Our services ...

Our dedicated Homecare Team are available on the phone or by email and can answer any questions you may have and provide more detail about our services as well as help you make the most informed choice possible.

Eldely care Dementia care Bluewood C are Lim CQC o verall ited rating Personal care Good Companionship Domestic assistance Complex care 02476 920015 Living care services E: info@bluewoodcare.com

www.bluewoodcare.com 15

If your relative needs help with cleaning and gardening, or personal assistance to help with shopping and paying bills, it is likely that they will have to look elsewhere, although local authorities can be helpful in providing advice and information.

When to consider domiciliary care Your relative might want to consider domiciliary care, either through a home care agency or home help services, if:  they are finding it difficult to cope with daily routines, such as washing, dressing or getting out and about

 they prefer not to move into sheltered housing or a care home  their property still meets their needs and is suitable and safe for them to live in (or can be adapted to suit).

Your relative’s need for help might come suddenly, as a result of an illness or fall, or their situation may have been changing gradually over time. Whatever the reason, if your relative is considering care at home, the first step is to get a free needs assessment from the social services department of your local authority.

Even if your relative plans to arrange or pay for home care services themselves, a needs assessment is really important. It gives a professional assessment of the type of care and support needed, and can make you aware of a range of options you may not have known were available.

Cost: it isn’t cheap to have live-in carers on call 24 hours a day, although with the introductions of personal budgets and direct payments it can be possible for live-in care to be state-funded, depending on eligibility.

Also, live-in care fees can be lower than the price of a residential home. The arrangement can be particularly cost-effective for couples, because they pay once for a live-in carer, and twice over for places in a care home.

Living arrangements: live-in careworkers will require a private room in the house for their own use. From the point of view of your relative, not everyone is comfortable with having a stranger living in their home and there could be tensions about living arrangements, depending on how they work in practice.

Live-in care might suit your relative for a number of reasons including if they need help with: • Companionship • Personal care, such as washing and dressing • Taking medication when other aids aren’t effective • Cooking / Housework • Support to manage the risk of falls and other risks at home • Caring for a pet • Trips out, such as to the doctor or hairdresser • Continuing to enjoy some lifelong passions.

This option is also attractive to people who may become confused by a new environment and find it difficult to adapt to change.

This particularly applies to people living with dementia, where continuity, routine and familiar surroundings are very reassuring, important and improve quality of life.

Live-in care also provides the supervision that someone living with dementia might need to keep them safe.

Many live-in careworkers are specially trained to deal with such conditions as Dementia, Parkinson’s, Stroke, MS or Palliative Care.

Some providers also offer live-in nursing staff. For couples, the cost of live-in care can be significantly less than a residential setting and loving partners are able to stay together. In some cases where one has dementia, they are separated in residential settings.

A&L Enablement Services (Care & Support) Limited Dedicated to Providing the Best In-Home Care and Support for Adults and older people in Coventry Our services include: • Elderly & dementia care Providin • Personal care ga first cla ss s e rvice th • Palliative care a tailor m ts ade for you • Carers breaks • Domestic services • Home from hospital • Non-medical post-operative and re-ablement care Call us today to find out more

02476 444223

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Care at Home

Care at Home

Care at Home

Care at Home

A & L Enablement Services (Care & Support) Limited U20 West Park, 209 Torrington Avenue, Coventry CV4 9HN T. 02476 444223

Bluewood Care Limited 15 Arches Industrial Estate, Spon End, Coventry CV1 3JQ T. 02476 920015

Chosen Lives Co-operative Ltd 24-28 Meriden Street, Coundon Coventry CV1 4DL T. 02476 224907

SureCare Coventry 3 The Quadrant, Coventry, CV1 2DY T. 024 7509 2617

1st Link Medical Ltd 20 Fenside Avenue, Coventry CV3 5NH T. 07446 160086

Care Associates (Coventry) Ltd Aldridge House, 96 Hearsall Lane, Coventry CV5 6HH T. 02476 712100

Coventry & Warwickshire Mind Wellington Gardens Windsor Street Coventry CV1 3BT T. 024 76552847

Firstcare Solutions Ltd 19 Brade Drive, Walsgrave Coventry CV2 2BL T. 07479 903587

A&E Care Limited 243 Cross Road, Coventry CV6 5GP T. 07533 646776

Care for You (UK) Limited U1, Bldng 16, Bilton Industrial Estate, Humber Avenue Coventry CV3 1JL T. 02476 456344

Diadem Care Limited 12 Watersmeet Grove, Coventry CV2 3HU T. 07429 085331

Flexi Coventry Limited Desai House 9-13 Holbrooks Lane Coventry CV6 4AD T. 024 7668 2968

A&M Home Care Services Ltd Citi Base, Lockhurst Lane Coventry CV6 5SF T. 02476 582002

Carers Trust, Heart Of England 6 Queen Victoria Road, Coventry CV1 3JH T. 02476 258816

Divine Global Health Limited 4a Clements Street, Coventry CV2 4HX T. 07821 966008

For You Social Care Ltd 90 Erithway Road Coventry CV3 6JR T. 024 7669 2665

Acme Care Limited Citibase, 101 Lockhurst Lane, Coventry CV6 5SF T. 02476 251199

Ceiba Community Support Ltd Office 10, Palmer House 21-24 The Burges, Palmer Lane Coventry CV1 1FN T. 07514 614870

ECTM Upper Care Ltd Citybase 101 Lockhurst Lane Coventry CV6 5SF T. 024 7658 2106

Gaps Healthcare & Training G4 Enterprise Hse, Foleshill Ent Pk, Courtaulds Way, Coventry CV6 5NX T. 07877 381229

Adada Ltd 22-23 Bayley Lane, Coventry CV1 5RJ T. 0330 0582045

Charis Care Solutions Ltd 6 Felton Close, Coventry CV2 2FJ T. 07923 182154

Elite Assistance Ltd Elite Head Quarters, West Park House, 207 Torrington Avenue Coventry CV4 9AP T. 01676 530305

Generations Care Ltd Office S7 Enterprise House, Foleshill Enterprise Pk, Courtaulds Way, Coventry CV6 5NX T. 07789 514576

Advanced Care 11 & 13 Queen Victoria Road, Coventry CV1 3JS T. 02476 234567

Chint Limited Unit 2, Steeple House, Percy Street, Coventry CV1 3BY T. 02476 016162

Elmcare Solutions Ltd Citibase 101 Lockhurst Lane Coventry CV6 5SF T. 07956 998263

Getta Life 2 Sandy Lane, Harp Place Coventry CV1 4DX T. 024 7663 2349

Aktive Living 4U Limited Citibase Coventry 101 Lockhurst Lane, Coventry CV6 5SF T. 02476 591335

Compassion First Care Ltd S10 Enterprise House Foleshill Enterprise Pr, Courtaulds Way Coventry CV6 5NX T. 02476 667824

Esteemed Life Ltd Unit 1, Cable Yard, Electric Wharf, Sandy Lane, Coventry CV1 4HA T. 024 7771 9580

Godiva Care Services Ltd 3 The Quadrant Coventry CV1 2DY T. 024 7509 2617

Aroma Care People Ltd 15 The Arches Industrial Estate, Koco Community Resource Centre, Coventry CV1 3JQ T. 0333 3583457

Consummate Care (UK) Ltd Koco Building Room 20 15 Arches Industrial Estate, Spon End, Coventry CV1 3JQ T. 02476 638339

Facilitate Care Services Ltd 21 Deedmore Road, Henley Green Coventry CV2 1EH T. 024 7661 7927

Handle with Care Coventry and Warwickshire Limited 55 Barkers Butts Lane Coventry CV6 1DU T. 024 7659 1645

BSS & Associates Limited Earlsdon Suite 3 The Quadrant, Coventry CV1 2DY T. 02476 243622

Continuity Healthcare Services 26-28 New Union Street, Coventry CV1 2HN T. 07960 043261

Fine Futures Limited Systems House Willenhall Lane, Binley, Coventry CV3 2AS T. 02031 501050

Holistic Social & Care Solution G8 Enterprise House, Foleshill Enterprise Park, Courtaulds Way Coventry CV6 5NX T. 0800 0884327

Always read the most recent CQC inspection report. Ratings are updated regularly.

Data correct at time of print date.

17

Care at Home

Care at Home

Care at Home

Care at Home

ICare West Bromwich Ltd 437 Foleshill Road Coventry CV6 5AQ T. 07530 366644

MBI Homecare Ltd 65b George Elliot Road, Coventry CV1 4HT T. 024 7666 5513

Perspecktive Limited 2 Sandy Lane, Harp Place, Coventry CV1 4DX T. 024 7623 0121

SK Care Coventry Ltd 202 Foleshill Road, Coventry CV1 4JH T. 07414 995825

Immaculate Grace Care Ltd Office F1, Enterprise House, Foleshill Enterprise Pk, Courtaulds Way Coventry CV6 5NX T. 07786 069694

MFKG Limited Cashs Business Centre, Widdrington Road, Coventry CV1 4PB T. 0330 1331165

Platinum Care For You Ltd Enterprise House, Courtaulds Way, Coventry CV6 5NX T. 07772 991481

SM Homecare Services Ltd G1 Enterprise House Courtaulds Way, Coventry CV6 5NX T. 024 7658 1244

Intercare Community Support Ltd 11 & 13 Queen Victoria Road Coventry CV1 3JS T. 02476 224050

Milestones Private Limited Harp Place, 3rd Floor, 2 Sandy Lane, Coventry CV1 4DX T. 07882 489906

Principles Recruitment Care Agency Friars Hse, Manor House Drive, Coventry CV1 2TE T. 024 7705 9507

Social Care Academy Ltd 1st Floor, 194 Torrington Avenue, Coventry CV4 9BL T. 0800 0025973

Krystal Service Limited 17 Samuel Road Liberty Park, Upper Stoke Stoke Heath, Coventry CV2 3QJ T. 02476 443538

Mofor Solutions Limited G7 Enterprise House, Courtaulds Way, Coventry CV6 5NX T. 024 7666 2800

Promedica24 (West Midlands) U15, Ensign Business Centre, Westwood Business Park, Coventry CV4 8JA T. 07500 703460

Take A Break Warwickshire Ltd 343 Bedworth Road, Longford, Coventry CV6 6BN T. 024 7664 4909

Leocath Health Care Limited 48 Queens Road Coventry CV1 3EH T. 024 7622 6666

Monahen Care & Support Ltd 17 Ibex Close, Binley, Coventry CV3 2FB T. 024 7704 8932

Quality Assured Care Services 12 Acorn Street, Coventry CV3 1DQ T. 01527 458985

The ExtraCare Charitable Trust 7 Harry Weston Road, Binley Business Park, Coventry CV3 2SN T. 024 7650 6011

Life Care4U Ltd Flat 6f, Thomas King House, Wellington Street, Coventry CV1 5SL T. 024 7625 2222

NSF Health Ltd. 17 Trimpley Drive Coventry CV6 3LJ T. 024 7704 8636

Regline Limited 41 Randle Street, Coventry CV6 1LU T. 024 76598603

TLH Care Ltd 78 Lancaster Gardens, Holbrooks, Coventry CV6 6HF T. 024 7699 3635

Life Path Trust Limited 511 Walsgrave Road, Coventry CV2 4AG T. 024 7665 0530

Omega Healthcare Midlands Ltd 9 Berwyn Avenue, Coventry CV6 2FD T. 024 7633 8844

Sanctuary Life Care Limited 41 Whitworth Avenue, Coventry CV3 1EQ T. 07539 018424

True Quality Services Ltd Office 2, Palmer House, The Burges, Coventry CV1 1HL T. 024 7767 2022

Luna Healthcare Ltd Foleshill Business Centre, 3 Broad Street, Coventry CV6 5AX T. 07393 933860

One Care Ltd First Floor, 459a Foleshill Road, Coventry CV6 5AQ T. 024 7745 9777

Sermaw Limited U22, Ensign Business Centre, Westwood Business Park, Coventry CV4 8JA T. 08448 548651

UK Caring Services Limited 243 Cross Road, Coventry CV6 5GP T. 024 7626 0469

Maxival Healthcare Solutions 3 The Quadrant, Coventry CV1 2DY T. 07930 382487

Otang Care Limited 56 Enterprise House, Courtaulds Way, Coventry CV6 5NX T. 024 7509 0384

Servis Recruitment Limited 101 Lockhurst Lane, Coventry CV6 5SF T. 024 7767 3343

Always read the most recent CQC inspection report. Ratings are updated regularly.

Data correct at time of print date.

18

How to choose a good care home

You need to make sure it’s got everything you need, in a place you’ll be happy, at a price you can afford.

Deciding to make the move to a care home can be a difficult decision and families usually play a vital role in helping their relatives pick the right one.

Choosing a home in a hurry is never a good idea but often there can be pressure to find somewhere quickly, especially if a hospital is keen to discharge a patient.

If there is a strong possibility that your loved one may need greater levels of care in the future, it can be wise to choose a home where this extended care is possible.

There are four basic types of care homes

If your funding is local-authority assisted, check that they will accommodate you at the local authority rate or whether a top-up would be required and always ask what extras you might have to pay for.

Nursing Homes

Some homes are very large and this can have its advantages, such as better entertainment facilities, including having a minibus and obviously, a wider social circle. If your relative is quiet and shy, they may be better off in a much smaller home.

Care homes with dementia care

Average cost of Residential Care in Coventry: £63.50per day £440.00 per week £22,880 per year Average cost of Nursing Care in Coventry: £89.00 per day £623.00 per week £32,396 per year

Residential Care Provide living accommodation with meals in a dining area and help with personal care, such as washing and dressing.

Everything that is in a residential care home together with medical care from a qualified nurse who is on site 24 hours a day.

They are designed to make people with dementia feel comfortable and safe.

Dual-registered Care Homes Residential & Nursing They accept residents who need both personal care and nursing care. This means that someone who initially just needs personal care but later needs nursing care won’t have to change homes.

Choice about which care home I live in?

If you are paying for your own care, you can choose which care home to live in.

If the local authority is paying some or all of your costs, you still have the right to choose your care home, although this is subject to certain conditions. This also applies to people who will fund their own residential care to start with, but may need local authority assistance with the fees later.

 Shared payment: if you or someone else is paying a top-up fee to the care home, there will be two contracts. One between whoever is paying the top-up and the local authority, and another between the local authority and the care home.

Try to Plan Ahead

If you'd prefer to live in a care home that costs more than the local authority would usually expect to pay, it can arrange this, provided that someone else is willing to meet the difference in cost.

Visit a number of homes before making a final choice.

First impressions are important - are you greeted in a friendly way when you arrive? Is it clean ,pleasantly decorated and furnished? Are there any unpleasant smells? Spend enough time at the home to get a good idea of what it is like.

Care home contracts

Tips

Once you’ve decided on a care home, you’ll need to sign a contract to agree terms. Before you sign, it’s essential to read the contract carefully and understand what you’re agreeing to.

 Do residents appear happy and responsive?

Are they properly dressed and well-groomed?

Do they seem alert and interested?  Are chairs arranged in groups to encourage talking rather than placed in a circle round the outside of the room?  Is there more than one room where residents can sit

 Self-funding: if your relative is paying for their own care, the contract will be between them and the care home.  Local-authority payment: if the local authority is funding your relative’s care, the contract will be between the local authority and the care home.

19

Learning & Physical Disabilities 18 - 65 years Arden Croft R  N PD LD  B4 41 Thompsons Road, Keresley End, Coventry CV7 8JU T. 0121 357 5049

Brookview R  N PD LD  B8 68 Brookside Avenue, Coventry CV5 8AF T 024 7671 2782

Lee Gordon House R  N PD LD  B6 93 Cromwell Lane, Tile Hill, Coventry CV4 8AQ T. 024 7646 2305

21 Shirlett Close R N  PD LD  B4 21 Shirlett Close, Longford, Coventry CV2 1PG T. 024 7636 4735

Aspect House R  N PD LD  B 13 126 Banner Lane, Tile Hill, Coventry CV4 9GH T. 024 76462506

Colliers House R  N PD LD  B 12 568 Woodway Lane, Coventry CV2 2AF T. 024 76617088

Maurice Edelman House R  N PD  LD  B 16 28 Moat House Lane, Canley, Coventry CV4 8HH T. 024 76786729

137 Wall Hill Road R  N PD LD  B5 137 Wall Hill Road, Allesley, Coventry CV5 9EL T. 024 76331621

Inshore Support Limited R  N PD LD  B4 108 Barnfield Avenue, Allesley, Coventry CV5 9FX T. 024 7640 3067

Life Path Trust Limited R  N PD LD  B 10 2 Ellys Road, Radford, Coventry CV1 4EW T. 024 7655 5830

Northumberland Road R  N PD LD  B4 31 Northumberland Road, Coundon, Coventry CV1 3AP T. 024 7655 2712

Westwood R  N PD LD  B9 Brownshill, Green Road, Coventry CV6 2EG T. 024 7633 3808

Inshore Support Limited R  N PD LD  B4 88 Broad Street, Foleshill, Coventry CV6 5AZ T. 024 7666 5329

Eltham House R  N PD  LD  B6 2 Eltham Road, Coventry CV3 5LD T. 024 76504553

The Park Paling R  N PD LD  B3 58 Park Paling, Cheylesmore, Coventry CV3 5LJ T. 024 76506420

Wood Way Lodge R  N PD LD  B4 411 Wood Way Lane, Coventry CV2 2AH T. 024 76613540

Brookfield R  N PD LD  B6 26 Bedlam Lane, Holbrooks, Coventry CV6 6AR T. 0121 3575049

Hipswell Highway R  N PD LD  B6 130 Hipswell Highway, Coventry CV2 5FJ T. 024 76448932

Parkgate Road R  N PD LD  B5 175a Parkgate Road, Holbrooks, Coventry CV6 4GF T. 024 7666 6062

Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date.

KEY | R Residential | N Nursing | PD Physical Disabilities | LD Learning Disabilities | B Number of Beds

Coventry City's only Co-operative Housing and Support Service for People with Learning Disabilities Chosen Lives Housing, Care and support services We provide housing, care and support services for people in a person centred way that suits each individual. We enable individuals to pursue hobbies and interests, supporting them to achieve their goals.

We empower people to make their own choices, ensuring they have as much choice and control over their lives.

Our Housing, Care and Support service provides 1-2-1 Domiciliary Care in the home as well as in the community.  Help to achieve independence  Support with personal care  Administration & medication support  Encouragement and personal development

For more information on our services please call Karen on

Tel: 024 7622 4907

Karen Jones Registered Manager

www.chosenlivesco-op.co.uk | 24-28 Meriden Street | Coventry | CV1 4DL

Fully Compl ian & Regulated t by

Chosen Lives Co-operative Lim ited

20

Old Age 65+ & Dementia Abbey Park R N  D O  B 84 Humber Road, Coventry CV3 4FE T. 024 7650 6045

The Beaufort Care Home R N  D O  B 29 56 Kenilworth Road, Coventry CV4 7AH T. 024 7641 9593

Coundon Manor Care Home R N  D  O  B 74 1 Foster Road, Coventry CV6 3BH T. 024 7660 0860

Herald Lodge R  N D  O  B 42 100 Canley Road, Coventry CV5 6AR T. 024 7667 1040

Allambie House R  N D  O  B 30 40-42 Coundon Road, Coventry CV1 4AW T. 024 7652 5011

Beechwood Gardens R  N D  O B 20 71-73 Rochester Road, Coventry CV5 6AF T. 024 7671 3654

Eden House R  N D  O  B 54 Lloyd Crescent, Binley, Coventry CV2 5NY T. 024 7644 8383

Holyhead Care Centre R  N D  O  B 26 85-89 Holyhead Road, Coundon, Coventry CV1 3AD T. 024 7622 5437

Allesley Hall R N  D O  B 45 Allesley Hall Drive, Allesley, Coventry CV5 9AD T 024 7667 9977

Belvedere Residential Home R  N D O  B 19 34 Belvedere Road, Earlsdon, Coventry CV5 6PG T. 024 7667 2662

Elm Farm Residential Home R  N D O  B 12 57 Woodway Lane, Arkle Drive, Walsgrave, Coventry CV2 2EG T. 024 7661 0325

Keresley Wood Care Centre R N  D O  B 47 Tamworth Road, Kerseley, Coventry CV7 8JG T. 024 7633 1133

Amber House R  N D  O  B 15 11 Moseley Avenue, Coundon, Coventry CV6 1AE T. 024 7659 0404

Belvedere Park Nursing Home R N  D O  B 25 2 Belvedere Road, Coventry CV5 6PF T. 024 7667 3409

Eric Williams House R  N D  O  B 43 Brookside Avenue, Whoberley, Coventry CV5 8AP T. 024 7678 5590

The Knowles R  N D  O  B 38 6 Duggins Lane, Tile Hill, Coventry CV4 9GN T. 024 7646 0148

Applegarth Residential Care R  N D  O  B 25 Brownshill Green Road, Coundon Coventry CV6 2EG T. 024 7633 8708

Brandon House Nursing Home R N  D O  B 35 140 Old Church Road, Bell Green, Coventry CV6 7ED T. 024 7663 8602

Evedale Care Home R N  D  O  B 64 Occupation Road, Coventry CV2 4AB T 024 7644 8292

Lammas House Residential R  N D O  B 23 Lammas Road, Coventry CV6 1QH T. 024 7659 8175

Arden Park R  N D O  B 31 101 Armscott Road, Wyken, Coventry CV2 3AQ T. 024 7663 5944

Charnwood House R  N D  O  B 65 77a Beake Avenue, Radford, Coventry CV6 3AQ T. 024 7660 1404

Fountain Lodge Care Home R N  D  O B 30 33 Stoke Green, Coventry CV3 1FP T. 024 7645 0190

The Langleys R  N D O  B 15 12 Stoke Green, Coventry CV3 1AA T. 024 7663 6400

Ashleigh House R  N D O  B 24 8-9 Westminster Road, Earlsdon, Coventry CV1 3GA T. 024 7622 8200

Clarendon House R  N D  O  B 23 Birmingham Road, Allesley, Coventry CV5 9BA T. 024 7640 4067

Godiva Lodge R  N D  O  B 40 Heath Crescent, Stoke Heath, Coventry CV2 4PR T. 024 7644 2209

Maple Leaf House R N  D  O  B 30 1 Dunsmore Avenue, Coventry CV3 3AG T. 024 7630 3682

Avalon Court Care Centre R N  D  O  B 107 1 Glendale Way, Coventry CV4 9YQ T. 024 7647 0246

Compton Manor Residential R  N D  O  B 38 Compton Road, Holbrooks, Coventry CV6 6NT T. 024 7668 8338

Grove House Residential R  N D O  B 29 215 Tamworth Road, Keresley, Coventry CV7 8JJ T. 024 7633 5600

Melbourne House R  N D O  B 33 23-35 Earlsdon Avenue South, Earlsdon, Coventry CV5 6DU T. 024 7667 2732

Bablake House R  N D  O  B 45 Birmingham Road, Millisons Wood, Coventry CV5 9AZ T. 01676 523966

Cordelia Court R  N D  O  B 23 182a Shakespeare Street, Coventry CV2 4NF T 024 7663 6868

Hawthorne House R  N  D  O  B 102 Jardine Crescent, Coventry CV4 9QS T. 024 7647 4500

Minster Lodge Care Home R  N D O  B 25 6 Westminster Road, Earlsdon, Coventry CV1 3GA T. 024 7655 2585

Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date.

KEY | R Residential | N Nursing | D Dementia | O Old Age | B Number of Beds 21

Old Age 65+ & Dementia Norton Grange R N  D  O  B 27 10-12 Crabmill Lane, Coventry CV6 5HA T. 024 7668 4388

Trinity Lodge R  N D  O  B 40 Quorn Way, Binley, Coventry CV3 2JU T. 0800 0852842

Oak Lodge Residential Home R  N D  O  B 15 98-100 Humber Road, Coventry CV3 1BA T. 024 7644 8529

Victoria Gardens R  N D O  B 28 328 Tile Hill Lane, Tile Hill, Coventry CV4 9DS T. 024 7646 6602

Phil Mead House R  N D O  B 27 240 Bredon Avenue, Binley, Coventry CV3 2FD T. 024 7663 6166

Victoria Manor R  N D  O  B 30 31 Abbey Road, Whitley, Coventry CV3 4BJ T. 024 7630 7039

St Andrews House R  N D O  B 35 19 St Andrews Road, Earlsdon, Coventry CV5 6FP T 024 7667 3745

Victoria Mews R  N D  O  B 30 487-493 Binley Road, Binley, Coventry CV3 2DP T. 024 7665 1818

St Judes R  N D O  B 27 44 Unicorn Lane, Eastern Green, Coventry CV5 7LJ T 024 7646 7698

Victoria Park (Coventry) R  N D O  B 32 75-83 Brays Lane, Stoke, Coventry CV2 4DS T. 024 7644 5514

St Martins R  N D  O  B 14 189 Woodway Lane, Walsgrave, Coventry CV2 2EH T. 024 7662 1298

Weavers Care Home R  N D O  B 33 St Nicholas Street, Coventry CV1 4BP T. 024 7622 2467

Selborne Court R  N D O  B 20 110 Bulls Head Lane, Stoke Green, Coventry CV3 1FS T. 024 7645 3050

The Willows R  N D  O  B 32 38-39 Westminster Road, Coventry CV1 3GB T. 024 7622 0161

Relatives & Residents Association

Sovereign House R N  D  O  B 60 Daimler Drive, Chelmarsh, Coventry CV6 3LB T. 020 8422 7365

Youell Court R  N D  O  B 40 Skipworth Road, Binley, Coventry CV3 2XA T. 024 7656 1300

www.relres.org

The Spinney Care Home R  N D O  B 26 Brownshill Green Road, Coundon, Coventry CV6 2EG T. 024 7633 7531

Elderly Accommodation Counsel Provides lists of care homes in different areas of the country and offers free housing advice.

Tel: 0800 377 7070

Email: info@firststopadvice.org.uk • www.housingcare.org

Information, advice and support about abuse, neglect or financial exploitation.

Helpline: 080 8808 8141

www.elderabuse.org.uk

We support, inform and speak on behalf of older people in care.

Helpline: 020 7359 8136

The Cinnamon Trust Specialist charity for older people and their pets.

It can help to rehouse your pet if you’re unable to take it with you into a care home.

Tel: 01736 757 900

www.cinnamon.org.uk 22

Useful numbers for support in Coventry Coventry

Access local services and information. Coventry City Council provides social care to children, adults and older people.

Tel: 024 7683 4333 www.coventry.gov.uk

Have your say on health and social care in Coventry.

Information Helpline: 024 7625 2011 www.healthwatchcoventry.co.uk

We provide free advice, for unpaid carers living in Coventry.

Tel: 024 7610 1040 option 3 www.carerstrusthofe.org.uk

Supporting people in Coventry to have their voice heard and their rights respected. We provide free, independent and confidential advocacy.

Tel: 0300 222 5947 www.voiceability.org

Responsible for the planning and commissioning of health care services.

Tel: 024 7655 3344 www.coventryrugbyccg.nhs.uk

Free, confidential, impartial advice.

Tel: 024 7622 3284 www.coventrycitizensadvice.org.uk

Age Concern Coventry is a charity dedicated to protecting and promoting the wellbeing of people aged 50+.

Tel: 024 7623 1999 www.ageuk.org.uk/coventry/

The Alzheimer's Society Coventry offers advice, information and support people with dementia and those who care for them.

Tel: 024 7665 2602 www.alzheimers.org.uk

For over 50 years we have been developing and delivering quality services with, and for, people with mental health problems.

Tel: 02476 552847 www.cwmind.org.uk

British Red Cross Medical Loan Service We provide short-term loans of wheelchairs and toilet aids.

Bradbury House, Wheler Road, Seven Stars Ind Est, Coventry CV3 4LB Tel: 0845 564 8835 www.redcross.org.uk

We provide the hire of mobility equipment for use within Coventry City Centre Opening hours are 8.45am – 4.30pm Monday to Saturday.

27 Upper Precinct, Coventry CV1 1DD Tel: 0845 564 8835

Coventry Law Centre was set up to provide free legal advice and representation to people facing disadvantage in Coventry.

Oakwood House, Cheylesmore, Coventry CV1 2HL Tel: 024 7622 3053 • www.centralenglandlc.org.uk

23

Useful numbers for support in Coventry

Macmillan Cancer Information and Support Centre University Hospital Coventry and Warwickshire Clifford Bridge Road, Walsgrave, Coventry CV2 2DX Tel: 01704 539967 • www.www.macmillan.org.uk

Coventry Domestic Violence and Abuse Support Services (CDVASS) Providing information, support and advice on domestic violence and abuse for the people of Coventry Tel: 0800 035 5309 www.safetotalk.org.uk

Providing care and treatment to people in Cobentry with life limiting conditions who require specialist palliative care.

Tel: 024 7684 1900 www.mytonhospice.org

Coventry District There are loads of opportunities every month to come and meet us at venues throughout Coventry Tel: 02476 328 003 www.mssociety.org.uk

The Opal Assessment and Demonstration Centre Provides information and advice about equipment to enable you to manage everyday tasks, and live at home safely.

Opening times are : 9 am – 4:30 pm Mon – Thurs , and 9am – 4 pm Fri Bishopgate Business Park, Widdrington Road, Coventry CV1 4NA Tel: 024 7683 3003

Ring and Ride is a door-to-door service for young, disabled and elderly people living in Coventry who find it difficult to use public transport.

Tel: 0330 053 8132 www.ringandride.org

Adult Social Care and Communities Directory Online directory about the health and wellbeing services available in Coventry. www.coventry.gov.uk/healthandsocialcare

This service is aimed a people who have had a stroke and their family and friends.

Tel: 0303 3033 100 www.stroke.org.uk

We’re here for people living with any terminal illness, and their families.

Tel: 0800 090 2309 www.mariecurie.org.uk

The Silver Line is the only national confidential and free helpline for older people open every day and night of the year.

Tel: 0800 4 70 80 90 www.thesilverline.org.uk

Mencap is a UK charity for people with a learning disability.

We support their families and carers.

Tel: 0808 808 1111

www.mencap.org.uk

Parkinson's is a support and research charity, working to find a cure and improve life for everyone affected by Parkinson's.

Tel: 0808 800 0303 www.parkinsons.org.uk 24

If you, or the person you are worried about, is aged 18 or over and have a learning or physical disability, a mental health issue or are an older person, you can get support and advice.

Contact: Adult Social Care on

024 7683 3003 or email ascdirect@coventry.gov.uk

In an emergency dial 999 or urgent situations report it to the police, call 101.

For more information about safeguarding adults visit www.coventry.gov.uk/safeguardingadults