MESSAGE FROM THE ASSOCIATE VICE CHANCELLOR
As one of the top 10 public universities in the country, UC San Diego continues to attract students from across the nation and all over the world. Once on campus, students embark on a phenomenal, lifechanging journey, experiencing an academic career that is sure to be transformative.
For many of our students, campus becomes their home away from home. It is critical to Housing, Dining and Hospitality that we provide well-rounded support for students living and learning in our residential communities on campus. Concurrently, we must be deliberate in our future planning efforts as we expand our student housing inventory, working toward the goal of housing 65% of all students by 2035, in line with the university’s Long-Range Development Plan.
Given this impetus, we initiated the strategic planning process. It included determining an engagement strategy; conducting a current state assessment; engaging students and staff in various sessions and methods; defining the mission of HDH; developing a five-year vision; crafting organizational core values; establishing strategic goals and impactful initiatives; and developing a comprehensive strategic plan for the future of HDH. More than 3,000 ideas, suggestions and comments were gathered and analyzed, and over 40 stakeholder interviews were held as part of the process.
Our core values, mission and vision statements are intertwined to form the foundation of our strategic plan - the roadmap to the exciting future of HDH.
Sincerely,
Hemlata Jhaveri, Ph.D. Associate Vice Chancellor Housing, Dining and Hospitality
MISSION AND VISION MISSION
Provide a meaningful and inclusive living, learning and dining experience for students, campus and the broader communities.
Memorable and impactful experiences
Building positive communities
Fostering student success
VISION
Be the leader in student experience through our university housing, culinary services and programs.
The industry standard setter
Vibrant residential and dining programs and services
Service excellence and continuous innovation
OUR VALUES
STUDENT-CENTERED
We are student-centered, advocating for all students to ensure their housing needs are met and interests are valued. We actively listen and make decisions together, leading to live, learn, play residential neighborhoods. We provide exemplary service and programs to enhance the student experience.
PEOPLE-FOCUSED
We value our people and empower them to think outside the box, identify opportunities to lead, and use their voice to make action-impacted decisions.
EQUITABLE AND INCLUSIVE
We remain committed to equity and inclusivity, creating a sense of belonging and cultivating a welcoming campus community and safe working environment where each person is respected for their individuality. We treat each other and the campus community with fairness and respect. With intentionality, we partner to deliver inclusive arts, dining and residential programs to enhance the living, learning and working experiences in our campus community.
SAFE AND ACCESSIBLE
We strive to create safe and accessible living, learning and working environments by removing barriers, embracing equity and inclusion, and being purposeful in designing our spaces.
COLLABORATIVE
Our collaborative spirit across the campus community brings together complementary skills and expertise to continuously enhance the student experience. We stay connected and engaged with campus partners, our students, our staff, faculty and broader communities to find unique solutions, and implement new services and programs. We listen and grow together, helping and supporting each other for the sake of our mission.
CUTTING EDGE
We are an industry leader, charting new territory, embracing agile innovation and forward-thinking to continuously enhance our programs, services and experiences.
OUR GOALS
OUR STUDENTS
Support our students’ entire well-being by providing a four-year housing guarantee, enhancing the various HDH touchpoints, and providing real-time support for both undergraduate and graduate students.
OUR STAFF
Serve as a leader in providing a rewarding, balanced and purpose-driven, inclusive staff experience.
OUR ENGAGEMENT
Engage our students, our staff, our partners and the broader communities to enhance the student experience.
OUR PARTNERS
Foster a collaborative culture with strategic campus partners to create unique and intentional opportunities, strengthening and enhancing an inclusive student experience.
OUR INFRASTRUCTURE
Develop an agile and sustainable financial infrastructure to meet the needs of our students and grow our programs and services.
GOAL 1: OUR STUDENTS
SUPPORT OUR STUDENTS’ ENTIRE WELL-BEING BY PROVIDING A FOUR-YEAR HOUSING GUARANTEE, ENHANCING THE VARIOUS HDH TOUCHPOINTS, AND PROVIDING REAL-TIME SUPPORT FOR BOTH UNDERGRADUATE AND GRADUATE STUDENTS.
KEY INITIATIVES
Implement a four-year housing guarantee as identified by the campus longrange development plan.
Celebrate the culture, food and traditions of our diverse students.
Expand student employment opportunities and enhance the student staff experience.
Create and fund projects and programs that positively impact, uplift and grow the student experience.
Increase food security and accessibility on campus.
GOAL 2: OUR STAFF
SERVE AS A LEADER IN PROVIDING A REWARDING, BALANCED AND PURPOSE-DRIVEN, INCLUSIVE STAFF EXPERIENCE.
KEY INITIATIVES
Develop and promote visible and innovative solutions for career growth amongst our staff.
Incorporate staff across levels and units in our decision-making processes.
Craft unit-specific strategic plans that directly support and align with the mission and vision of HDH.
Cultivate a culture of flexibility and balance in our staff experience.
Develop an intentional staffing plan to address our current needs and prepare for our continued operational and strategic growth.
GOAL 3: OUR ENGAGEMENT
ENGAGE OUR STUDENTS, OUR STAFF, OUR PARTNERS AND THE BROADER COMMUNITIES TO ENHANCE THE STUDENT EXPERIENCE.
KEY INITIATIVES
Provide intentional spaces to engage our staff, our students, our partners and the broader communities to drive our team’s success.
Celebrate our successes and share our story by developing a robust communications and marketing plan.
Incorporate marketing and communications into our processes to allow for transparent information sharing and the building of our stories.
Increase student engagement through student-to-student promotions of HDH services and programs.
GOAL 4: OUR PARTNERS
FOSTER A COLLABORATIVE CULTURE WITH STRATEGIC CAMPUS PARTNERS TO CREATE UNIQUE AND INTENTIONAL OPPORTUNITIES, STRENGTHENING AND ENHANCING AN INCLUSIVE STUDENT EXPERIENCE.
KEY INITIATIVES
Create intentional spaces to strengthen our relationships with campus partners throughout the academic year.
Develop a collective impact strategy and foster our collaborative partnership with College Leadership and Residential Life to enhance the student experience.
Develop formal, internal processes for determining where HDH can help our campus partners and where HDH needs help from our campus partners.
GOAL 5: OUR INFRASTRUCTURE
DEVELOP AN AGILE AND SUSTAINABLE FINANCIAL INFRASTRUCTURE TO MEET THE NEEDS OF OUR STUDENTS AND GROW OUR PROGRAMS AND SERVICES.
KEY INITIATIVES
Enhance financial sustainability through new revenue sources and continue to be responsible financial stewards.
Expand our summer conference program and utilize our spaces to maximize exposure and revenue.
Leverage our spaces and explore growth opportunities to engage students, staff, campus and the broader communities in new and unique ways.
Continuously assess our processes, identifying unique solutions to build and improve our programs and services to enhance the student and staff experience.
