

BOARD OF DIRECTORS
David Therrien Chair
Virginia Jordan Vice-chair
Eric Horne Treasurer
Julie Green Secretary
Michael Chelstowski Director
Mary Davis Director
Julie Greenwood Director
Ann Heffernon Director
Jane Larmon
Immediate Past Chair
Maura McQueeney
President and CEO
SENIOR LEADERSHIP TEAM
Maura McQueeney, MPH, DNP
President and CEO
Susan Ashworth, MBA Director of Community Relations
Laura Brow, RN
Director of Clinical Operations
Jessica Mack, MBA
Director of Operations & Education, Corporate Compliance Officer
Gayle Murphy
Allen Mendelson Director
Dawn Michelizzi CFO
Judy Sadoski Director
David Stinson Director
Julie Tewksbury Director
Vice-President for Human Resources
Sareen Sarna
Director of Growth and Development
MISSION
To provide services which enable people to function throughout life at their optimal level of health, well-being, and independence, according to their personal beliefs and choices.
VISION
To be the leading regional provider for the continuum of care through home health, hospice and community services.
VALUES
HCS values the spirit and talent of a diverse and inclusive workforce that can use evidence to support practice, employee competence, and meaningful work in our holistic approach to meet the health and wellness needs of individuals and families. We value the ability to change nimbly with the aid of technology and continuous improvement and which protects the rich relationships that lead to professional collaboration and donor confidence.
our future.
LETTER FROM OUR BOARD CHAIR AND CEO


Dear HCS Community,
It is a pleasure to share this Annual Report with you and to take a moment to celebrate HCS’ achievements of the past twelve months. As you read the stories and view the photos that capture the highlights of HCS in 2022, we wish to acknowledge the remarkable behind the scenes work of the Board of Directors and Senior Leaders who managed to negotiate another year of constant change.
As government reimbursement chiseled another 2% out of home health and hospice revenue, and wage competition accelerated for professional staff, our board and senior leaders made bold decisions to invest in program growth and enriched compensation to serve more people in the community and retain quality staff- the heart and soul of HCS.
None of the stories or photos in this report capture the confident support of board members who patiently waited for the agency to complete its conversion to a new electronic medical record. Bringing accurate and safe information to the bedside was the goal, but delaying essential reports was discomforting. Pictures are worth a thousand words, but they do not reflect the human investment of thousands of hours of education and planning needed to complete the audacious step of merging the formerly separate programs of home health and hospice into a seamless care delivery system.
We hope to grab your attention with colorful graphics here but we want you to know it is the day in and day out collective work of board and staff showing up to do their best for each other and this community that is the true celebration of HCS.
Sincerely,
David Therrien, Board Chair

HONORING OUR PAST, VISIONING OUR FUTURE






The first Visiting Nurse Association in southwestern New Hampshire began on September 17, 1907 when Miss Mary Morison and seven of her friends gathered in Peterborough to write the first chapter of what would become Home Healthcare, Hospice and Community Services (HCS). In 2022, HCS crosses another milestone celebrating 115 years of bringing health, independence, and well-being through a wide range of home care and community services.



Throughout the pages of this report, we honor our past using pictures from throughout our history, and our daily work visions our future. HCS is more than you can imagine.

future.

CARE
John* was a long time Home Health patient who lived with his elderly parent. John’s medical issues were complex, painful, exhausting, and involved the need for treatment at a clinic three times a week. As his varied conditions worsened or created new functional challenges, John’s dedicated Nurse, Social Worker, and Occupational Therapist partnered with him in a palliative approach to help him find ways to feel more in control of his life, his plans, his physical comfort, and his family needs.
In time, the HCS Palliative Advanced Practice Registered Nurse and Palliative Social Worker were added to his support team. The Palliative Social Worker supported John through creating advance care plans as it became clear his life expectancy would be limited. Additionally, the Palliative Social Worker assisted John’s elderly parent in pursuing a care facility as she would need more assistance with her own care once John passed.
For a long time, John was not ready to stop his treatments, however the conversations about end-of-life planning and Hospice helped him to accept his limited remaining time and death as a part of life. John’s HCS Home Health and Palliative team walked with him every step of his path until he felt ready to enter Hospice. From the beginning of his time with HCS many years ago, to his recent final days, the Home Health, Palliative, and Hospice teams were deeply honored to serve John and his family and help him fulfil the peaceful passage he hoped for, in the surroundings of his choice.
HOME SUPPORT SERVICES


Most of us have a long “to do” list of household chores that are part of our normal everyday routine. For many older adults and those with disabilities, though, there is nothing “routine” about the laundry, cleaning the refrigerator, changing the bed linens or going to the grocery store or pharmacy. These tasks require calling on others to help; and for those with no nearby relatives or friends, that help may come from the HCS Home Support Service.
Take Sandra*, who is 61, with multiple diagnosis, including arthritis. She has also been recovering from back surgery. Sandra lives alone and is so appreciative of her home support provider who comes weekly. Says Sandra, “I look forward to seeing her on Fridays because she brightens my day with a cheery smile and kindness. She shops for me and is mindful of my dietary needs and keeps my house clean and tidy! I am so grateful to have such a wonderful, caring person to help me stay independent!”
*Name changedLIFE ENRICHMENT DAY PROGRAM CASTLE CENTER


“The Castle Center really has two aims,” says Mary Lucas, the nurse administrator. “Not only do we provide a stimulating and safe day for the participants, but we also give their caregivers a much-needed break.” Southwestern New Hampshire experiences the highest percentage of older residents with dementia in the state and more and more families are turning to the Castle Center for help.
Burnout is extremely high for those caring for people with dementia or other complicated illnesses and HCS is committed to supporting these caregivers. Whether it is five days a week so that they can go to work, or just a day so that they can have some time for themselves to recharge, the Castle Center is open to support these families.
This year the Castle Center launched Caregiver Luncheons, so that family members can come in and have lunch too. “It is just a nice break,” said one caregiver “Not only is it one meal I don’t have to prepare, but it is so nice to sit in a relaxed atmosphere and have the people around you understand what you are going through.” The luncheons are open to all caregivers in the community as well.
Caregiver support groups restarted this year, facilitated by John Everest, who also facilitates the Hospice bereavement groups. Caregiver support groups happen in person or over Zoom to accommodate caregivers in a variety of situations. “There are so many great opportunities at HCS for caregivers to connect with each other and share their ups and downs, particularly of caring for a family member with dementia,” says Mary.
The Healthy Starts program took a leap forward this year, opening a Family Resource Center, a comfortable and private place for families to access the resources they need. “Opening the Family Resource Center has significantly increased our outreach to the community,” says Amy Delisle, the Center’s coordinator. Amy is regularly available to help navigate the maze that people often face when applying for help. “Families can meet with Healthy Starts staff or come in to use the computer, have privacy to make phone calls, print out documents needed for applications, and give their kids a safe place to play while they are doing all of this.”
Donna* is eight months pregnant and she and her significant other are living in their car. Donna is one of the 28 homeless families that are enrolled in the Healthy Starts program this year and she uses the Family Resource Center as a base to use the computer to send in applications and make phone calls for housing. Healthy Starts has also been able to pay for a spot at a campground and will provide her with baby supplies.
Healthy Starts workers help with whatever situation people may find themselves in, from pregnant moms like Donna, to parents struggling to understand their teens behavior, to an older


gentleman who just needed a little help with a job application. Healthy Starts has twelve social workers, nurses, and family support workers who are on the front lines of helping families navigate all kinds of challenges. “Sarah is my case worker and she has helped me in so many ways, I can’t even imagine where I’d be without this program” says a thankful Healthy Starts recipient. Social workers plan play groups, Baby and Me groups, cooking classes, and other educational sessions for anyone struggling with a new role in a changing time like first-time parents and kinship families.
Kinship families – grandparents or other family members who are parenting a related child - also seek out the support that the Family Resource Center offers. The Family Resource Center has become a resource for all ages and regularly goes on the road to the Keene Public Library and to the ELMM Community Center to reach our broader community.
As for Donna, things are getting brighter – she will move into her new home just before her baby is born. And Healthy Starts will be there with baby supplies and the supports she needs to give her baby a healthy start.
*Name changedTRANSPORTATION
When Florence* moved to senior housing in West Swanzey, she was delighted to have a beautiful apartment in a country setting at an affordable rent. As she got older, health issues forced her to stop driving. Giving up driving is a life-changing loss for residents like Florence. Simple things like purchasing groceries or getting to a doctor’s appointment becomes a logistical nightmare, not only for the elder, but also for their neighbors and family members. For Florence, who has no family, it meant paying a neighbor for rides out of her already limited income and going to the store only when her neighbor could accommodate her.
Residents like Florence pose great concerns for senior housing managers, who often have many residents they try to connect with resources. Said Ruth McDonough, social services coordinator for a local senior housing complex, “I am so happy and grateful for this! This is a real “life changing” path of independence for some of these people. Not being dependent on others for their shopping is wonderful.”
As part of the Transportation Equity Project, funded through the Centers for Disease Control and Prevention (CDC) this year, the Friendly Bus was able to expand services along the Route 10 south corridor to Winchester, including to Florence’s apartment building in West Swanzey. She was standing in front of the community building waiting for the bus when it arrived for the very first trip. “I know that I can depend on the bus to come every week and take me shopping. The driver will help me with my packages and since we are going as a group it is fun to go with other people. And the fact that it is by donation helps me spend a little more on groceries.” In 2023, the Friendly Bus will celebrate fifty years of providing mobility and independence to seniors and those with disabilities and is rolling into rural areas to increase transportation equity into the future.
*Name changedTo call Clifford a survivor is a bit of understatement. Now 104 years old, he survived the flu epidemic of 1918 as an infant and more than a century later, battled back from a bout of COVID-19. “Dad’s a resilient person,” said his daughter Nora.
Clifford has had a long and storied life – from serving in World War II to raising his family in the Monadnock region. With the help of his daughter, Clifford is still able to live at home. He’s been getting meals on wheels for about six years and says, “I really like the meatloaf and the salad.”

On this day, Clifford and Nora have a friendly banter with Will, a Meals on Wheels Driver. “The people who bring the meals are great, the people at the office are great,” Clifford says.
From Nora’s perspective, having the meals home delivered is an important part of her father being able to stay at home. “This is where dad wants to be, and Meals on Wheels is a big part of that!”
BARBARA R. DUCKETT
SCHOLARSHIP AWARD
The Barbara R. Duckett Scholarship was created in November of 2013 to honor Barbara on her retirement as CEO of HCS. Barbara served HCS in the leadership position for thirteen years. She was and remains deeply committed to this community and to helping it continue to be able to meet its healthcare needs with a steady cadre of educated and trained professionals. The Scholarship is designed to assist those already in the healthcare workforce to advance and elevate their skills and competence and to attract new caregivers to the field. Scholarships are awarded annually to staff who are pursuing certification, licensure or advanced degrees in any of the healthcare fields - nursing, physical therapy, occupational therapy, nursing assistants, or healthcare administration.
Barbara is personally aware of the significance of financial support in pursing educational goals. Upon graduating from high school, out of necessity, Barbara applied for and received multiple scholarships which allowed her to enter and complete her nursing education. Her understanding of the need to help and support others inspired the creation of the Scholarship Fund.
THIS YEAR’S SCHOLARSHIP WINNERS ARE:
Staci Branon Social Worker in Healthy Starts Attends Simmons University, MSW Candidate
Katie Hart
Analyst for Integration and Infrastructure Support and Executive Assistant Attends UNH Paul College of Business and Economics, MBA Candidate
PAST SCHOLARSHIP WINNERS
2021: Jaime Donovan - Katie Hart - Vanessa Sheehan, RN
2020: Staci Branon, BS - Chauntelle Carty, RN - Patricia Martel, LNA - Vanessa Sheehan, RN
2019: Patricia Martel, LNA - Vanessa Sheehan, RN - Hayley Warner, RN
2018: Chaille Cohen - James Fandino, COTA - Kerri Immergut, RN, BSN, MS - Vanessa Sheehan, RN
2017: Catherine Braught, RN, BSN - Vanessa Sheehan, RN - Dee Smith, RN, BSN

SUSAN G. ASHWORTH COMMITMENT AWARD



Last year, we were pleased to present the 2021 Susan G. Ashworth Commitment Award to Laura Brow, Director of Clinical Operations, and Penny Vaine, Program Manager for Healthy Starts at HCS. The award is presented each year to the person who exemplifies commitment to the mission of HCS and its clients.
Laura was nominated for her dedication to this agency and its patients. Her commitment is manifested daily in her willingness to take on any task that needs to be done, and problem solve even when in the midst of a million other priorities.
Penny was nominated as a leader who emulates commitment. Guiding the Healthy Starts team to manage our clients and families is her priority. She is always available to brainstorm in her “Penny way” and help staff figure out solutions that can be seemingly impossible.
Congratulations, Laura and Penny!
HISTORY
Susan G. Ashworth’s entire career has been based on cultivating grassroots support for eldercare in the community and getting programs in rural areas off the ground. Early in her career, Susan established the Meals on Wheels program and fostered the Friendly Meals and Friendly Bus programs. Those programs, along with the eight visiting nurse organizations in the area later came together to become Home Healthcare, Hospice and Community Services, the unique organization we know today. For the next forty years, Susan assumed multiple leadership roles and created the HCS Nutrition Program, Transportation Program, Castle Center Adult Day Program and Community Relations and stepped in as Interim CEO twice. Susan became the credible face of HCS in its appeals for grants and municipal funds, philanthropy, and outreach.
If any word sums up Susan’s essence, it is the word commitment. In 2018, the board of HCS voted to recognize the rich contributions of Susan G. Ashworth, currently our Director of Community Relations, and bestowed upon her the inaugural Susan G. Ashworth Commitment Award.
The award is based upon written nominations that strongly reflect how the nominee meets four characteristics of Susan G. Ashworth’s service: the person’s actions reflect a Love of HCS’ as a service organization, a willingness to tackle difficult and complex work, forthright conversation, and equanimity in stressful situations. Any employee may make a nomination. Employees eligible for the award may work in any department; can be full time, part time, or per diem; and must be employed by HCS for at least 2 years.
PAST AWARDEES

2018 Susan G. Ashworth
2019 Richard Skeels
2020 Entire HCS Staff
2021 Laura Brow and Penny
THANK YOU TO OUR
DONORS WHO HAVE HONORED OUR PAST, AND VISION OUR FUTURE
INDIVIDUAL DONORS
Anonymous (41)
Carita & Liby Aarnio Tecia Abatelli Mary Pat Acerno Michael Acerno David G. & Sally A. Adams Kim Ahlberg Erich P. & Natalie Ahnert Joyce Aldrich Mildred Aldrich Ann M. Alexander Joseph W. & Carrolla S. Alger William J. & Sally J. Allen Mary S. Allinson Elizabeth A. Allyn & Julie A. Whitney Catherine Altobelli Tawny Alvarez Nancy Alves-Folsom Pamela L. Amer Heather & Richard Ames Joan R. Ames
Ramona Anderson & Joseph T. Kohler Louise & Robert Anderson Anne Anderson Charles L. Andrus Barbara & Donald Arguin Donna Arnold Sharon Arnone Steve & Vicki Arsenault Doni Ash
Susan G. Ashworth Ann Aubre Hanson
Betty C. Audette Kris August Sarah Avery Richard Ayers Robin & David R. Babin Vickey & David L. Bacon Marla Baker Kathleen & William J. Baldasaro Judith G. & Clark S. Baldwin Joseph Baldwin Eleanor C. Ball Anne & James Banghart Dorothy F. & David M. Barden Charles Barilla
Marcia J. & Thomas H. Barrett Rebecca R. Barrett Ruth G. Barrett
James E. & Nancy W. Barry Shirley Bartashevich
Elinor Bashe
Cecily Bastedo Laura Bates
Jill I. Batty & Daryl L. Stutes Dorothy A. Bauer Stephanie Baute Klaus J. & Christine M. Bayr Kathleen A. Beam Gary D. Beauchesne Harriet J. Beckwith
Patricia A. & David B. Beffa-Negrini Neil P. Begley Catherine A. Behrens Cheryl Belair Craig J. & Jenifer K. Bell Lorraine Bellows Carol M. Benda Michael & Joan Benik Jeanne E. & Dean W. Bennett Gale Bennett Virginia Benoit Teresa E. Berard Sarah Berg Janet Berget Beth S. & Joseph G. Bergman Cathy L. Bernius Joan Berriman RG Bianchi David & Suanne Bickum Kathleen M. & Steven D. Bill Donna M. & Frederick J. Bingham, Sr. Judith E. Bischoff Lorraine Bishop Ruth C. Black Margaret M. & Gregory Blackburn Kathryn & Michael Blair Kristin D. Blais and Michael T. Foot Robin Blais Helen Blais
Nancy A. & H. Robert Blake Deborah J. Blanc Linda Blicker Sarah Bodington Eileen Boer Andrew & Misty Bohannon Ashely Bombicino Steve & Gay Bonilla Pierre L. Bonneau Rebecca A. Bouley Lori A. Bourassa Constance & Robert Bowblis Barbara J. & Douglas E. Bowen, Jr. Elaine M. & John A. Boynton Phoebe Bray Jill & P. Donald Brehm Pamela L. Brewer Sarah Brewer Clark Eleanor Briggs Valerie Britton Ellen Brnger Karen L. Brook Nancy Brooks Faith Brousseau Laura & Daniel Brow Gwendolyn D. Brown Sally G. Brown Richard Brubaker Lynn M. & Henry F. Brunjes, Jr. Anna K. Brunk Pauline Brusco Ward Bryant
Nancy L. Bryce Constance Buch
Joanne A. & Bruce C. Buck Raella Bueno Sally & David Bulger Benjamin L. & Frances Bullock Linda O. & Kenneth R. Bundy Donald W. & Cynthia Burgess Betty Burgin Diana Burnham Suzanne S. & Larry G. Butcher Jane & Richard Butler Russell Butler H. Meade Cadot Anne Marie Caissie Joe & Donna Calabro Cathy Cambal-Hayward John N. Cameron Nancy & Henry A. Campbell Maryann Campbell Sally J. & Michael Candello John & Cynthia Cantin Esther M. Cantua Jean F. Caputi Kathleene Card Stephen A. Carey Catherine S. Carleton Susan W. Carlson Paula Carr Theresa Carreira Elaine Carril Consuelo B. & David Carver James Casey Neal Cass Laurie Castine Scott & Marcia Caswell
Joyce A. & Richard Cate, Jr. Nancy & John W. Caveney Clarke O. Center & Carole Reid Mercedes Cernuda Nancy Chabott Theodore Chabott Carol Chaloux Jerry & Emmy Chamberlin Janet Chamberlin Dianne S. Champion Maureen E. Chandler Kathleen & Michael R. Chelstowski Marguerite Cheney Elizabeth C. & Michael Christiansen William H. Chumley Elizabeth H. & Richard P. Church James Clark Nancy Clark Jeffrey A. & Cynthia Clarke Ann S. Clarkeson Philip Clay Colleen Cleveland Kimberly Clift JoAnne M. Cobban Barbara & Ronald Coburn
Ann D. Cochran
Jan & Richard B. Cohen Stephen Collette Pat Collier
Martha B. & Maurice W. Collins, Jr. Valerie Collins
Jeffry Comanici
June and William S. Congdon Cathy Ann & Richard Meyer
Marcelle L. Connare Patricia Coody Anna M. Coombs
Alice C. Corkery Donna Cormier Michael Cornog Margaret Costick Elizabeth B. Cotter
Sharon S. & Dale A. Courtney Rachel Courtney Steven D. & Christine Crandall Marlin & Nancy Crawford Mary Crocker Thomas E. Cross Debbra A. & Larry L. Crowder Charlotte M. & Wayne F. Crowell Electra Cummings Donna M. & Joseph M. Cunningham Kimberly & Gregory C. Curry Anthony A. D’Ambrosio Dorothy R. Damiano
Ruth Daniels
David A. & Sharon L. Davis Mary Ann & J. Michael Davis Katherine H. Davis Small Ann A. Day Hilda L. De Moya Darlene J. Deane
Dawn Decoursey Joseph Delaney Mary A. DeLisle
Elisabeth Densley
Marguerite Deschenes
June & J. Roland Despres John Despres John Devin Gregory Diemer
Elisabeth Dignitti Kenneth R. Dion Christine Doane Dennis A. Donegan Steven Donohue Jaime Donovan Anne Doucet Diane & Timothy Dougherty William Douglas Rosemarie Dowling Sarah Downing Susan A. Doyle Susan C. Doyle Michael & Gail Doyon Natasha Drew
THANK
WHO HAVE HONORED OUR PAST, AND VISION OUR FUTURE
Margaret A. Driscoll
Audrey S. Drogseth
Therese Drotts Sharon L. Dubruiel Barbara R. Duckett and John McPeake Patricia C. & Richard B. Dugger Margaret L. & Michael Dunham Sarah Dunholter Beth Dunn-Somero Dolores Durant Helen L. Durgy Kathleen A. Durgy-Concepcion William J. Dusavitch Donald E. & Elsie L. Dyer Denis J. Dynan Edward J. Eason, Jr. Roger & Gloria Eastman Caroline Edge Larry Eger Jean Ellis
Alfrieda J. & Robert J. Englund Pam Erdmann Audrey C. Ericson Frederick & Else Ernst John & Doris Ernst Peter Espiefs Barbara F. Ewels Caroline & Thomas M. Ewing Madalyn L. Fadden Ann F. & J. Roderick Falby Edith H. Fallon Joely A. & John F. Fanning Robert & Jeananna M. Farrar Susan S. & Richard W. Farrell Melanie Farwell Charles S. & Charlotte F. Faulkner Diane Faureau Mary Lynn Fayoumi David Fenuccio Bryan Field Wendy Fieser Jackie Filiault Diane Finnell Linda M. Fish Wayne & Carol A. Fisher
Thomas F. & Susan F. Fitzgerald Susan Fitzgerald Lauren Fitzpatrick
Susan L. & Richard E. Flagler, Jr. Deborah L. Fleming and Michael Timmerman
Paula K. & Donald N. Flemming Wilma L. Fletcher Lisa & George B. Foote, Jr. Michael B. & Elizabeth M. Forrest Greg Fortier Evelyn Fortner Mary Fosher John B. Foster Susan Foster Ernest M. Found Barry N. Fowler Sue Frances Anne B. Francisco
Joslin K. Frank John Franklin Dorothy & Jason Frazier Richard W. Freeman Marilyn D. Freeman Daniel G. Frigulietti Gilbert & Alice Fuld Christina N. & Robert K. Furlone Annie J. Gagnon Ann M. Gagnon
Abigail & Glenn Galloway Paula K. & L. Robert Galloway David Galluccio Francoise C. & Gerald J. Galus Barbara S. Gard Mary Helen Gardner Kate Gardner Jonathan & Virginia Gaspar Jay M. Gaudry Darryl Gauthier Shirley E. & Arthur A. Geiss Herve Gelinas Jacqueline Gervais Greg R. & Peggy Getty Catherine E. & Lucien J. Gilbert Beth Gilmore James & Judy Gilmour Linda Giragosian William & Sharon J. Goddeau Tena Goen Sandra A. Goff Yvonne P. Goldsberry & Cherie A. Holmes Jennifer Gomarlo Ellen M. Gomarlo Charles & Sally A. Goodale Pamela Goodell Francoise R. Gooding Mary Goodnow Barbara K. Summers & Willard W. Goodwin Vicki Goodwin Norma S. Gormley Janet Gormley Andrea Gott Michael Grab Steve Gracien Margot J. Graham Hal Grant
Nancy & Bruce Graves Carl J. & Karin M. Gravina Peter L. & Cathy N. Gray Harriet Gray Mary Lee & Russell J. Greaves Alison A. Green Julie & Douglas Green Beth Green Julie E. Greenwood Robin Gregg James J. Griffin Anne M. Griffin John J. Grignon Ginnette G. Groome Kathleen & Mark Gross
Nancy Gunther Shannon Gutterson Charlotte S. Guyer Jaren Haber
Kathy & Samir J. Habiby Helen F. Hale Elizabeth Hale Nancy K. & James N. Hall Jaide Hall Jane Hall Kathleen Halverson Georgianna Hamilton Sylvia J. Hamilton Richard O. Hanes Elke & Tom Hanna Elizabeth L. & Peter D. Hansel Nancy W. & H. R. Hansen Paul & Eleanor M. Hardy Barbara A. Harling James Harrington Elizabeth B. Harris Katie & John T. Hart Jr. Kathleen M. & Harry O. Hart Joseph Hart Debra Hathaway Anne R. & Thomas Havill Susan Hayes Jay Hayston Elizabeth T. Hebert Cheryl Hedayat Peter W. Heed Ann K. Heffernon Roberta Heinonen Sharon Helie Billie & Joel Heller Ann Henderson Kimberly Henderson Sussan D. & Paul R. Henkel Melissa R. & Kenneth J. Herman Heidi H. Hernes
Dorothy A. & Eric C. Herr Debbie A. Hill Edith Hill
Nancy L. & James Hillier Leonard & Frances Himmelberg Petra Hines Susan J. Hipple Lisa Hodgen Joanne D. & J. Robert Hof Julius R. Hof, Sr. Jean & John E. Hoffman Patricia G. Hoffman James A. & Deb J. Hogancamp Richard & Alison Holbrook John K. & Patricia Holland Christopher Holman Marci Homan
Jacqueline M. & Stephen L. Hooper Teresa M. & Eric J. Horne Charles & Susan M. Horton Ginny Houle-Ryder Michelle & Charles R. Howard Nancy Howard Sharman Howe
Jane M. Howe
Paul A. & Barbara Hudgik Pam Hudson
Stephanie & Todd Hunter Eric Hunter
Lorraine Hurt
Patricia B. A. & Carl I. Ingelstrom Mary & Robert G. Ingram Curtis Ippolito
Anne-Marie Irwin
Richard & Kathleen Isakson Brenna L. & Tobias G. Iselin Ruth & Carl B. Jacobs
Larry & Eunice Jadlocki Catherine Jahos
Andrew Jellie Catherine E. Jenness
Cornelia P. & Peter Jenness
Cynthia Y. & David P. Jewett
Lynn Johns
Carroll Johnson Clifford Jones Mary Jane Jones
Virginia & Michael Jordan Constance R. Joyce
Carol Jue Larry & Ashton Kane Andrew Kaplan & Daniell Jackson Karena Karo Margaret Kasschau Broderick Kaufhold Karen Kay Marcia Kayser Jean T. Keefe
Risa G. & Douglas W. Keene Helen Kelly Richard A. Kelly Edie Kemp
Edmund & Catherine Kenney Carol R. Kern Peter Ketcham Megan B. Kidder Katherine King
Elaine P. Kirby
Elaine F. Knight Susan Kobus Nancy W. Kohler
Leonard & Brenda Korpi Holly Koski
Michele M. Koson
Donald & Mary Ann Kowalski
Ruth Kowalsky
Suzanne S. & Paul J. Krautmann
Colleen Kurlansky
Sally A. & Louis J. LaBarre Karen & Andrew LaBelle
Nancy LaBonne
Thomas C. & Linda A. Lacey Barbara G. & Walter H. Lacey
Bonnie S. & Gary Lambert
Jean Lambert
Thomas & Dolores Lancaster
Nancy Lane Jane G. & Steven Larmon
THANK YOU TO
DONORS WHO HAVE HONORED OUR PAST, AND VISION OUR FUTURE
Mary Larsen Larissa Larson Brenda Lashua Barbara J. & Murray A. Latti Kim Lauer
Mary LaValley Lisa & Anthony Lazzaro Donald R. & Joyce G. Lebrun Katherine Snow & Paul Ledell Karen L. & Richard D. LeDuc Robert & Mary Lefebvre Marion Lefrancois Theresa Lehnen Charles T. & Sheila M. Lennon Carol A. Lepisto Judy Lessard Lisa Letizio Margaret A. Letourneau Laura Lewis Mary Ley Thomas & Kathleen Lilly D. Michael Lilly Janet Lincoln William & Nancy Linney Elizabeth & L. Richard Littlefield Craig B. & Rosemary Livingston Barbara Locke Carolyn A. Loos Susan M. & David A. Lord Elizabeth Lorenz Caroll L. Lothrop & William E. Russell Jeff Lowell Marla Lowrey Judith Lundahl Mary Jane & Robert J. Lupien Nancy Lynch Charles S. & Gertrude D. Lyon Sharon L. MacCartney Jessica & Daniel Mack Mary C. Mackey Mary B. & David M. Macmillin Philip J. Macpherson Diana G. & Charlton MacVeagh, Jr. Owen Madden Baxter & Barbara Maffett Shirley Mahoney Alison Majeau Antti & Susan Maki Steve Maloney Joseph P. & Marcie Manning Kelley Manson Alice Manwaring Janice Manwaring Paul & Debra Marcote
Tina Mariani Keith & Phyllis Marinoff Wendie H. Marro Frank Marro Lindsay Marshall Patricia A. Martin Sean Martin Roberta Martineau Kathleen & Kenneth A. Marx Dian K. Mathews
Diane & Timothy Matson, Sr. Pamela Matson Mary E. Matthews Joan T. & William E. Maxwell Richard Mays Joseph & Patricia McAndrew Sylvia M. & Craig F. McBeth Donna L. McCabe Margaret K. McCormack Laura McEdward Margaret & James P. McEntee James & Patricia McEwan Marianne & John M. McGauley Joseph McGauley Susan & John McGinnis Noel Mcgonigle Tami McKay John P. & Winifred McKenna Elizabeth B. McKenney Ann McKenzie Heather McKernan Mary K. McKinnon Leslie & David McLean Terrence S. & Patricia McMahon Constance D. McMurray Maura McQueeney Frederick & Helen H. Mead Ellen & Allen Mendelson Clarence G. & Judith A. Merrill H. Michael & Diane Metell Jennifer Michaud Dawn Michelizzi Lisa & Thomas L. Migneault Erika Migneault John W. & Sally D. Miller Christopher Miller Ingrid Miller Russell F. & Emily J. Mills Jillian Miner Joseph & Carol Minichiello Stephanie J. & John F. Minteer Nancy L. Miraldi Elizabeth A. Misiaszek Robert A. & Kim Mitchell Holly Mohan Elizabeth Moitoza Mary Louise & Charles H. Montgomery Susan P. & Robert E. Mooney Virginia M. Moore Mary Ellen Moore Nancy Moore Edward W. Morgan Anna Morgenier Randall Morse
Rosemary Morse Carla M. Richardson & Timothy S. Mowry Anne D. & William D. Moyle, Jr. Joseph L. & Linda E. Mscisz Susan Murata James Murgida Gaylemarie Murphy Joan Murphy Judy Myers
Grace Nadeau Judith Nath Margaret & David E. Nelson Meena D. Neva Susan B. & Jeffrey P. Newcomer Joan Newell
Earick Newton Karen J. & James M. Nickerson Angela & Richard Nicoletti Alvah Niemela Christina A. Niland Todd S. Nolan Susan Norlander Harriet H. Norris Judith D. & Scott L. Northcott Catherine L. & John Northcott Sheila A. Nye
Marcia Ober Maria Oberlander Maureen O’Brien Kathy O’Connell Susan C. & Thomas A. O’Connor Penny Ojala Elizabeth A. Olmstead David P. & Susan B. Olson Walter Olszewski Deborah O’Meara Susan O’Neil
Brian J. & Nancy R. O’Neill Susan & Charles J. Oropallo Ardis D. Osborn Joann S. Osborn Ronald E. & Patricia A. Osimo Clair Oursler Alice Paduchak Chandee Palmer Charles W. Palmer William & Deborah Pamplin John R. Pappalardo
Patricia & Robert F. Parent, Jr. Theodore H. & Ruth Parent Jacqueline K. & Joseph P. Parent
Jane Parent
Debra & Donald Parker Larry W. Parkhurst & Lisa A. Rogers Marcia A. Parody Pamela Parrish Frederick B. & Karen M. Parsells Mary Patenaude Celia A. & Paul S. Pearson Tracy Pelkey Alan & Heather Perez Sandra J. Perko Judith L. Perry Karen Peterson Augusta H. Petrone Alice Picard Charlene Picucci Margaret C. Pierce Patricia & Rodney J. Pierce Barbara Pierce Susan Pineault Anne M. Piper Jane A. & Leslie T. Pitts
Jane E. & Perley E. Plante
Thomas F. & Mary J. Platte
Philip Poirier
Pauline Pollock
Arline J. Polzer
Lisa E. Posco
Jeffrey V. & Cathy P. Poston Judith Potocki Michael J. & Jane Potsaid James Poulette
Amanda Powell Sharon Preziosi David A. Price
Stephen Provost
Gary & Cathleen S. Puffer
Joyce & Joseph Puleo
Thomas P. & Barbara B. Putnam
Nancy Putnam Russell & Dee Raitto
Gisela Rank Sandra L. Rathburn Sandra Rathke Donald E. & Diane L. Ray
Martha M. & William B. Raymond Michael Read
Piper Reason Laura & Michael D. Redmond Julie Reekie
Reinette A. & Brian J. Reilly Martin Reisig Linda & Peter Remy Thomas & Barbara Reynolds Priscilla M. Reyns Sharon Rhoades
Robert C. Rice Joseph A. Richards Marilyn Richardson Randy & Kim Richmond Margaret Richmond Carol J. Riel Carolyn Rieth Josie Rigby Sally Rinehart
Lorraine Rivest
Christie & Bryant Robertson Timothy N. Robertson
Joji Robertson James A. Robinson
Jo Ann R. & Lawrence W. Robinson Linda Roche Robin Rockwell
Denise Roderick Cynthia Rodier Kelly Roe
Phyllis W. & James Rogers
Marjorie Ann Rogers
Susan M. Rondeau
Ronald & Carol A. Roof
Mary D. & Robert M. Rooney, Sr. Jane Rossi
Greg W. Rothman & Linda G. Singer Kathleen Rouleau
John A. Round Cynthia J. Rouvalis
THANK YOU TO OUR 2021-2022 DONORS WHO HAVE HONORED OUR PAST, AND VISION OUR FUTURE
Cynthia A. P. & Gilbert Rowe Wallace H. & Carole U. Rowe
Daryl Z. & Patricia Royce Michael A. Ruane Dunk Rudolf
John M. Rumburg
Peter R. & Virginia H. Russell Josephine & JC Russell Thomas & Cindy Russell Patrick & Michelle Ryan Maureen Sadd Judith Sadoski Richard Sainsbury
Donald R. & Rosemarie San Souci Holly & Richard T. Sanders
Elizabeth & Victor Sandman Carole E. Sands Pearl Sandy Steve & Beth Santora
Sareen B. Sarna & John S. Gesek Shivan Sarna
Eileen & Michael Sarson Ann Sawyer Frank T. Scales
Leonard Scarborough Michael R. Schesser
Connie & John G. Schlegelmilch Philip W. Schlichting
Kurt G. Schmidt & Shelley L. Earley Jeraldine Schmidt Nathan Schmidt Mary M. & Gary W. Scholl Jed Schwartz Nathaniel Schwartz Antonia & David Scobi Jeffrey Scott John D. & Letricia Sears Margaret W. Seaver Susan & Richard Segal Marcia Sexton
Patricia Seymour Polly Seymour Jane M. & Gary M. Shapiro Mary Sharkey
Robert S. & Elizabeth Sharp Jennifer Shaw Thomas & Allison Shea Ann Shedd Vanessa Sheehan
Hugh A. Shelley, Jr.
Howard C. & Nahida C. Sherman
Mary A. Sherwin
Barry S. & Kimberly G. Shonbeck
Janet A. & Charles H. Shook
Karen Sielke
Cynthia M. Sieracki Elizabeth Silegy Jeanne Simanski
Lynn M. & Arthur W. Simington Jessica B. Simpson Winnifred Skeates
Pamela Slack Norma P. Slanetz Lucia Sloane
Peter A. & Kelly A. Smith
Virginia E. Smith Robert I. & Rosemary W. Smith Sharon L. Smith
Laurie R. & Jonathan Smith Lesley Smith Luther Smith Susan M. Soucise Earle & Janet Spafford Elizabeth H. Spaulding Lynn Spendley Norman Spicher Kathleen A. & Lawrence Sportello Carol Sprague James & Sheri L. St. Laurent June St. Lawrence Richard & Sandra St. Pierre David G. Stabler Kevin Starkey Ann Stehney Christine Stelmack Nicholas F. Stenzel Barbara M. Stearns Linda W. Sterling Nancy & Kevin Sterling Cynthia A. H. & Joseph D. Stinson Robert Stocker Sally E. Stockwell Judith Stockwell Celeste Stoff
Patricia A. & Michael D. Stoudt Sharon P. & Nathaniel M. Stout Phil & Deborah Stromgren Susan & Paul Sturges Elizabeth B. Sullivan Richard G. Swahnberg Annagreta & G. W. Swanson Mary E. & David Swett Sandra & William J. Swinburne Jeanie M. Sy David Sylvester Robert Taft Richard J. Talbot Kelly Tamaki Nancy C. Tanner Patricia & John Targett Lucille M. Tatro Linda A. Taylor Rhonda & Edward Taylor Nancy Taylor Dixie Gurian & Cameron M. Tease J Robert & Jean E. Tedrick Maria H. & Kimball B. Temple Julie A. & Gregg R. Tewksbury Lisa & David P. Therrien
Lianne S. & Robert W. Therrien Arnold & Jean Thibodeau Nancy P. & Rodney C. Thompson Diane Thompson Robert Thompson Sharon & Marc P. Tieger Anna Z. Tilton Deborah L. Fleming & Michael Timmerman
Martha Timothy Susan Tinnin
Dianne M. & Robert A. Tisdale Christine Tobin
Judith Tobin David P. Todd Alan Toegel Shawn M. Tomkinson Irene Tomkinson
Elizabeth Tong Ronald A. Tourgee Charles P. & Evelyn P. Tranfield Barbara S. & Anthony M. Tremblay Kristen E. Trombly Faith M. Trueax Gill G. Truslow Heidi A. Tucker Robert I. Tupper Wendy A. Turek Anne D. Twitchell Penelope R. & Jeffery H. Vaine Mary B. Vallier-Kaplan Megan K. Vecchione
Stephen A. & Susan D. Vekasy Nancy T. & Paul Vincent Lisa M. Vincent Carole Vogeley Melinda Vonderhorst Millard D. Waite Catherine S. Waitt Joseph C. & Judith M. Walier Sharon Waliszewski
Bill Walker & Jennie Norman Jessica Walker Kathleen M. & James G. Wall Patricia Waller Stephen G. & Cynthia A. Walsh
Derek Walsh Greg Walsh Karen Walsh
Sandra Van de Kauter & John N. Walter, Jr. Helen D. Wambolt Ruth O. Warren Erica Warzybok Raymond C. & Patricia Waterman Douglas K. Watson Joan Watson Donna & Daryl Watterson Shana Weaver Mirandi Wechsler
April Weed Pilar Abaurrea & Gary E. Wehrwein Kathleen S. & William J. Weibel, Sr. James Weidner
Mary Weist Thomas M. & Susan B. Weller Karin & Peter Wells
Katherine West Susan & Thomas C. Westra Deborah L. Whalen
Laurie Whaley Jeannine Wheeler David H. & Lena Whipple
Richard Whitcomb
Donald R. & Marilyn B. White John White
Tina White Cynthia Whitten Kathleen & Lewis N. Whittum Lynn Whynot Bruce & Kelly Wichland David & Kathryn Wichland Ramona Wilcox
Joseph Wilkos
Eileen M. Willard
Beth & Thomas Willey Jane Willis
Judith E. Wilmeth
Randall K. & Rebecca Wilson David F. Wilson
Mark Wilson Nikki Wilson Helen E. Wilson
Margaret Winters Barbara Wixom
Mary Ann T. Wood
David R. & Sandra A. Woodard
George A. & Elizabeth R. Wright
JB & Loren B. Wright
Carroll D. & Darlene Wright Lisa M. & Robert W. Wyman Carol H. Yadeta
Jo-Anne L. & Steven D. Yardley Yvette Yeager
Nancy M. Yeaton
Lorraine P. & Joseph H. Youngs Sandra Yurku
John F. & Victoria B. Zarrella Sherry Zeiner Louise Zerba
Debra M. Zilske
William G. Zimmerman Martha J. Zimmerman George E. Zink
THANK YOU TO
DONORS WHO HAVE HONORED OUR PAST, AND VISION OUR FUTURE
Carol M. Bader
Joseph Baute Thomas H. Chabott Kathleen Chertok Claribel E. Clapper Barbara W. Eaton
Zaven Giragosian Lloyd K. Hill George E. & Elizabeth A. Joslin Kenneth Jue Philip Kohl Grace E. Lindelius
BUSINESSES, GRANTS & ORGANIZATIONS
Acworth Women’s Club
Adelard A & Valeda Lea Roy Foundation
Agnes M. Lindsay Trust, The American House
Barbara Eaton Bay Point Financial Belletetes, Inc.
Blais & Associates Realtors Boston Foundation
Bragdon, Baron & Kossayda, PC
Buckley Associates
C&S Wholesale Grocers Cathedral of the Pines Cersosimo Industries, Inc.
Charity Gift Certificates
Cheshire County
Chrome Divas of Corpus Christi Texas
Colonial Rental Management
Congregation Church of Temple Connecticut River Sportsmen’s Club PC Connection
Davis Oil Co
Dixie Wonders Trust Douglas Company, Inc.
Dublin Community Church Ellis Robertson Corp
Elm City Rotary
First Church in Jaffrey Fitchburg Art Museum
Frank M. Barnard Foundation, Inc.
Ganio Land Management
Gilbert Verney Foundation
Halliday Real Estate
Hannaford
HKS Associates, Inc.
Hogancamp PC
Home Care Specialists HCS
Homestead Thrift Shop
Hubbard Farms Charitable Foundation
Independent Order of Odd Fellows, Lodge 69
Iola and Leslie Hubbard Fund
Ira S and Gertrude S Hubbard
James F Kelly and Fernande Kelly
Charitable Trust
John G. Burk & Associates
Johnson & Johnson Matching Gifts Program
Johnson Family Fund at Cheshire Health Foundation
Keating Plumbing Heating & Cooling Keene High School Class of 1971 Keene High School Interact Club Keene Signworx Keene Swamp Bats Kingsbury Fund
Kiwanis Club of Keene Ladies Aid Society of the
Russell & Roberta Nylander Mary Peroni Anita C. Piermattei Roy K. Piper Wendell L. Pollock Thomas Potocki
Janet U. Schaefer
Isobel Sportello Norman E. & Barbara T Woodward
Westmoreland United Church
Ladies Charitable Society
Madelaine G. von Weber Trust
Maple Hill Nursery
Mary Louise Billings Trust
Mascoma Bank, Keene Melanson Charitable Fund
Microcatheter Components LLC
Monadnock Community Hospital
Nelson Congregational Church Network for Good New Hampshire Ball Bearings, Inc.
Nissan of Keene
Oleonda Jameson Trust
Oliver and Dorothy Hubbard Fund
Oster & Wheeler, PC
People’s United Community Foundation
Peterborough Lions Club
Peterborough Marble and Granite Works
Practical Psychotherapy, PLLC Quabbin Wire & Cable Co., Inc.
Raymond James Charitable RBC Wealth Management River Center - A Family & Community Resource Center
RiverMead Savings Bank of Walpole
Shattuck Golf & Dublin Road Taproom
SimiTree Consultants
Special Olympics New Hampshire St. James Episcopal Church
Surry Mountain Fund
The Insurance Source, Inc.
The Melanson Company
The Richards Group
The Stage Restaurant
TIAA
Timken Foundation of Canton
Trinitarian Congregational Church
United Church of Acworth, Female
Charitable Society
United Way of Massachusetts Bay and Merrimack Valley W.S.Badger Company, Inc.
Walter and Dorothy Peterson Trust Wells Law, PC
Westside Animal Hospital
Whitney Brothers
William Marconi Italian Club
Wilson Language Training Corporation
WMUR TV - Manchester, NH
Women’s Fellowship of UCC, Keene Yankee Publishing, Inc.
Keene Signworx Maple Hill Nursery
GIFTS-IN-KIND DONORS PLANNED GIVING CIRCLE OF HOPE SOCIETY
Stephen Curtin Barbara Duckett Audrey Hadcock Megan B. Kidder Ilona W. Kwiecien
Carolyn Loos Betsey A. McPeake Allen & Ellen Mendelson William Moyle John C. Norton Dorothy Peterson Allan R. Saari Sareen Sarna Charbel Semaan Allen L. Smith Jeanie M. Sy
W.S.Badger Company, Inc. Ms. Diane Faureau Emerald Casino Shivan Sarna
Sita Sarna Ann Heffernon
GemGraphics
In Memoriam. We are grateful to these generous donors whose planned and estate gifts continue to support the work of HCS today.
Lewis T. Batt Jr. Family Trust O. Miriam Bednar Arlene Dart Barbara Eaton Jeanne B. Eaton Trust Elizabeth Fissette David A. Glynn Jane R. Green Helen F. Hazelton Trust
Norma Hemphill Theodore Hoffman E. Allen Holbrook Robert & Liesbeth V. Hook Oliver & Dorothy P. Hubbard Robert P. Hubbard
Iola & Leslie Hubbard Fund
Ira & Gertrude Hubbard Memorial Hubbard Farms Charitable Foundation Johnson Family Fund Ruth Kelom Frederick P. Koallick Mary I. Laberge Olive M. Labrie Charles B. Loos Edith Mulliner Frederick Norris Dorothy & Walter Peterson Eleanor Proudman Nancy P. Shea Trust Walter Sy
Catherine Weathers Weston V. Wilbur Jr. Barbara W. Wilson Trust Dixie W. Wonders Trust
If you are interested in planned giving for HCS and becoming a Circle of Hope Society member, please contact Sareen Sarna at ssarna@hcsservices.org or 603-352-2253.
BY SOURCE

THE AYLENE WOZMAK HOSPICE ENRICHMENT ADVANCEMENT LEGACY (HEAL) PROGRAM


They say I am an icon and that I am the face of Hospice. I say I showed up to listen with the intention in hearing our patients and their families’ stories with respect, dignity, and with an open heart. With trust, tears, and laughter, I was allowed into their suffering. Most often, we had little time to manage their suffering, so in collaboration with the Hospice team, a plan develops and the journey begins. The burden is now shared and that in itself can help to lessen the suffering.
Dr. Elisabeth Kubler-Ross, author of “On Death and Dying,” developed the 5 stages of grief and has become the source of wisdom for those who work in Hospice. She also suggested that death be considered a normal stage of life. I quote her, “We are living in a time of uncertainty, anxiety, fear, and despair. It is essential that you become aware of the light, power, and strength within each of you and that you learn to use those inner resources in service of your own and others’ growth.”
Hospice allowed me the grace and time which I brought to patients and their families, and for this, I will be grateful for the rest of my life.
The Aylene Wozmak HOSPICE ENRICHMENT ADVANCEMENT LEGACY (HEAL) program has been established for Hospice staff serving people in our communities with end- of- life care. The intent of the program is to nuture and support organized programs to enrich their continued work focusing on the mind, body and spirit. Each employee on the Hospice team plays a vital role in providing the best care to both the patient, their families, and friends.
HONORING OUR OWN
GRACE NADEAU, STATE OF NEW HAMPSHIRE LNA OF THE YEAR

The Home Care, Hospice and Palliative Care Alliance of New Hampshire has awarded Grace Nadeau, Licensed Nursing Assistant at HCS, the prestigious honor of LNA of the Year. The statewide award recognizes an LNA who offers excellence in patient care and is a superb communicator with patients, families, and other staff. In her 22 years as an LNA at HCS, Grace Nadeau has cared for people in a wide variety of settings, private duty, adult day care, home health, and now in hospice.
Vanessa Sheehan, Hospice and Palliative Care Clinical Nurse Manager at HCS told of her firsthand experience with Grace: “I had the honor of seeing Grace care for a patient at Maplewood Nursing Home that was actively dying. She sat with the patient holding his hand for a while before starting any personal care to make sure the family felt comfortable with her there and wanted the patient to feel her presence. Her calm, comforting demeanor put the family at ease immediately. The simple things that Grace does make such a huge impact.”
In home care, adult day care, and now in hospice, Grace has excelled in providing care to clients that maintains their dignity and independence. As her 96-year-old client said, “We couldn’t do it without her. We call her amazing Grace.”
OUR EMPLOYEES SAY:
100% of HCS employees agree that the agency contributes to the community 95% of HCS employees agree their work is meaningful 95% of HCS employees agree they enjoy the work that they do
OUR SURVEYORS SAY:
Two Deficiency Free surveys in Home Health and Hospice
OUR COMMUNITY SAYS:
Keene Sentinel Readers’ Choice Award over ten years in a row voted HCS first place for Best Local Home Care Agency

Monadnock Shopper Awards: Best local Homecare Agency
Monadnock Broadcasting Group: Gold Awards
Best Home Care and Hospice Best Nonprofit Organization Best Place to Work









