Who We Are 2020

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who we are



we are

mission-focused caregivers compassionate safe high-quality team-oriented

A New Kind

of Health and Well-Being Organization

hard working idealistic innovative bold health care

Local Connections. National Recognition. ProMedica has successfully expanded from our Toledo, Ohio roots to serve as one of the nation’s top health and well-being organizations. Our 2018 acquisition of HCR ManorCare, now ProMedica Senior Care, positions us to become the nation’s first health system to have coast-to-coast resources that cover nearly every aspect of health care. ProMedica’s unprecedented growth charted a new course of care for the nation’s aging population. It took vision to understand that integration of care throughout a person’s life would mean safer, stronger, better care for the entire family. This vision has created interest and enthusiasm across the healthcare industry. Now, ProMedica is a leader bringing new ideas, innovative partnerships and momentum to change where and how health care can be delivered.

As an anchor institution, we are not only focused on the health and well-being of our patients within our walls, but also on the factors outside of our walls that impact our patients’ health. ProMedica’s thought leadership on addressing hunger has reached a national scale and has been a catalyst for multiple initiatives that address hunger in local communities. And as a not-for-profit health system, we understand the need to offer support services and facilitate economic development in the regions we serve. Thankfully, we have partnered with many donors to raise millions of dollars to change our communities.



INTEGRATED HEALTH AND WELL-BEING ORGANIZATION Assume role as leader in redesign of healthcare delivery nationally | Lead healthcare advocacy efforts nationally and in our communities Anchor Institution | Partner in community projects that promote the health and economic vitality of our communities


• Improve access to health care • Deploy an integrated, system-wide approach to process improvement that optimizes operations and consumer experience • Use the Baldrige framework to create a culture of safety, quality and experience


• Achieve business unit financial performance objectives • Optimize operations of integrated business units • Serve as an anchor institution in the communities where we provide care • Develop innovative care models that leverage expertise from across the enterprise

National Leader in Social Determinants of Health

National Leader in Healthy Aging

• Develop and implement growth strategy for each line of business


Our success comes from the talented employees in our organization. We must focus on our people to:

• Achieve best-in-class employee engagement • Live our values • Develop and execute a sustainable talent development program • Create an innovative, inclusive culture that fosters trust and drives value across the organization

Research and Education

• Amplify our national voice to increase advocacy and expand support for social determinants of health • Support the social and economic needs of our employees and the communities we serve • Expand the evidence base of the impact of social and economic factors on health outcomes, utilization and cost • Redesign healthcare delivery and payment models by addressing social determinants of health • Develop commercial solutions that leverage our expertise in social determinants of health • Re-imagine health care by leveraging our skills and expertise to develop an integrated approach to senior health and wellness • Cultivate partnerships that improve connectivity and access to resources in support of healthy aging • Expand research efforts in geriatric medicine and in understanding the role of community in the aging process • Increase healthcare industry advocacy and support for healthy aging

• Recognition as a top-quartile Academic Medical Center • Evaluate and implement new clinical programs and research opportunities to continue to build our momentum toward our transformation into an academic healthcare delivery system • Foster relationships and align with educational institutions to prepare our next generation of healthcare workers • Expand research and education opportunities that align with our efforts in healthy aging and social determinants of health and expand to other research © 2020 ProMedica 1.2044.R01012020.LM

Synergy of Our

Three Businesses Providers and Acute Care Health Plan Senior Care


Acute care The heart of ProMedica is in its 13-hospital network across northwest Ohio and southeast Michigan that includes a growing academic medical center hub. Continuously recognized for safe, quality care, our hospital network offers unprecedented patient experience and exceptional clinical collaboration. In 2020, Healthgrades® named ProMedica Toledo Hospital one of America’s 50 Best Hospitals™ — the top 1% of hospitals in the nation for overall clinical excellence.

Providers Patients and their providers are at the center of our thriving health system. ProMedica has an ever-expanding network of employed advanced practice providers and board-certified physicians in more than 55 specialties. All primary care sites and providers are recognized by the National Committee for Quality Assurance (NCQA) as patient-centered medical homes.



A Health Plan Paramount Health Care High quality, responsive and simplified insurance is what drives Paramount. As part of ProMedica, the health and well-being of our members is top priority. We create innovative insurance products that meet the demands of our members throughout their life. For more than 30 years, Paramount has been a trusted part of the metro Toledo, Ohio market. In the last five years, we have expanded our geographic footprint to include six states and six different product lines. This growth has strengthened Paramount to make it one of the nation’s most sought-after business partners.

Products • Full complement of insurance products for employers of any size

o Third-party administrative services o Vocational rehabilitation

o Medical

o Life-care planning

o Dental

o Wellness

o Vision o Virtual visits with doctors

• Health Insurance Marketplace plans for individuals and families

• Workplace solutions

• Medicaid managed care plans

o Worker’s compensation

• Medicare Advantage plans


compassionate ProMedica Senior Care ProMedica Senior Care, formerly HCR ManorCare, is dedicated to providing compassionate quality care no matter where a patient is in their healthcare journey. As the baby-boom population ages, their expectations and needs continue to expand. Our network provides the support they need — conveniently, safely and compassionately. Many hospital patients need additional support after a hospital stay, before returning home. Depending on the level of care needed, ProMedica Senior Care services can be provided at home, in a skilled nursing and rehabilitation center, assisted/independent living facility or memory care community.

Services • Home health and hospice care • Skilled nursing and rehabilitation centers • Memory care communities • Palliative care • Assisted/Independent living facilities

Changing Care.

Influencing Lives.

Beyond the Hospital Walls A National Leader in Addressing Social Determinants of Health When most people think of health care, they tend to think of clinical and medical care. Yet this only accounts for 20% of a person’s health and well-being. The other 80% includes the social determinants of health (SDOH) – the physical environment, social/economic factors and health behaviors that impact health. For more than 10 years, ProMedica has been a pioneer in this effort and has become the national leader in SDOH thought, innovation and action. We see an unprecedented opportunity to improve health outcomes and reduce healthcare costs. That’s why we’re committed to an all-in strategy that encompasses efforts within our clinical, academic and research enterprises as well as community outreach, interventions and investments.

Reimagining Ourselves with Healthy Aging Institute To meet the demands of an aging population that is expected to double over the next 20 years, health care must position itself to coordinate care across multiple health delivery channels. The ProMedica Healthy Aging Institute leverages the unique strengths and capabilities of ProMedica and ProMedica Senior Care to help redefine healthy aging, provide a best-in-class experience to the nation’s growing senior population, and drive positive reform. The institute’s structure is grounded in innovation and research, education and training, and advocacy.

innovative A Bold Promise with ProMedica Innovations

ProMedica International

ProMedica Innovations started out in late 2012 with the goal of helping local inventors, employees and community members develop and commercialize intellectual property around health care, with the intent to improve patient care and change people’s lives. In less than five years, our worldclass facility has served as a launch pad for some of the technologies we are creating. Notably we have attracted $50+ million in venture capital and state of Ohio funding to the area, developed five new companies and issued 15 patents and patents pending.

ProMedica has established itself as a premier healthcare solution provider in China, assisting our Chinese partners and clients in succeeding in an evolving healthcare industry. ProMedica expertise is also contributing to the Healthy China 2030 strategic national plan, in the areas of health priority, reform and innovation, scientific development, and justice and equality. In only a few short years, ProMedica International has developed a U.S.-based Traditional Chinese Medicine program, collaborated on clinical and operational improvement programs and implemented post-acute consultation and implementation services.

Philanthropy The communities that ProMedica serves have tremendous needs. As a not-for-profit healthcare provider, philanthropy allows us to focus on those needs through projects and initiatives we could not otherwise do. Over the years, millions of dollars from ProMedica‘s 14 foundations have been used to support programs, expand care and build facilities that touch the lives of millions of patients, their families and others in the communities we serve. The philanthropy team at ProMedica is dedicated to finding the intersection of donor passions, community needs and our vision.

Making a Difference.


KEY Skilled Nursing Center Memory Care Community Assisted/Independent Living Home Health Hospice Outpatient Rehab Hospital Urgent Care

KEY Skilled Nursing Memory Care

Where You’ll Assisted/Independent Living Home Health Hospice

Find Us Outpatient Rehab Hospital

Urgent Care

Established in 1986, ProMedica is a locally owned, nationally recognized, not-for-profit health and well-being organization headquartered in Toledo, Ohio. We operate in 28 states as well as provide healthcare consultative services in China.

care close to


JANUARY 23, 2020

By the Numbers ProMedica has more than 55,000 employees, 13 hospitals, 2,600 physicians and advanced practice providers with privileges, 960+ healthcare providers employed by ProMedica Physicians, as well as 400+ senior care facilities.

20,000/day in Skilled Nursing Facilities

62,000/yr surgeries 7,600/yr births

34 boards, committees/councils, foundations

318,000/yr ER visits

339 volunteer board members

More than $266 million in community benefit (2018)

2,100+ licensed inpatient beds 71,000/yr inpatient discharges



ProMedica is a not-for-profit, mission-based, health and well-being organization working to create a stronger, more cohesive approach to delivering care at the right place, right time and right cost.





for individuals who received a referral to a ProMedica Food Clinic (Source: 2015-2017 Paramount Advantage Food Insecurity Screening Data)

NATIONAL LEADER of Post-Acute Services

Hospice Patients


Urgent Care visits

ProMedica Physicians’ annual patient visits








More than


NATIONALLY RECOGNIZED for Unmatched Clinical Care

in ProMedica Health Network Health Insurance Provider

MORE THAN 600,000 MEMBERS COVERED Home Care Visits




Senior Care facilities



ProMedica Physicians’ providers


raised through philanthropy in 2019


rehabilitation therapy encounters





shopping at ProMedica Ebeid Institute’s Market on the Green

HOUSEHOLD VISITS to our Food Clinics (since 2015)

3.2 Million





Working with Innovative Partners • Acute Care Systems • Academic Institutions • Community-based Organizations

• Health Insurance Companies • Industry Collaborators • Non-profit Organizations

mission -focused

ProMedica is a mission-driven, not-for-profit, health and well-being organization focused on improving the health and well-being of people in hundreds of communities across the country. With energy and momentum, ProMedica is quickly becoming the nation’s leader in reimagining health care and how it is delivered.

ProMedica’s values represent our work and our people: Compassionate. Innovative. Teamwork. Excellence. Learning.

Your health. Our Mission.

Randy Oostra, DM, FACHE President and CEO randy.oostra@promedica.org 567-585-3562

© 2020 ProMedica


Main Offices 100 Madison Ave. Toledo, Ohio 43604 promedica.org * Statistical information in this brochure is based on information as of January 1 through December 31, 2016

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