HCL Commerce - The Transaction Platform that Helps Sell More

HCL Commerce The Transaction Platform that Helps You Sell More Large enterprise companies rely on HCL Commerce to grow their business and over 90% of our customers recommend us. Why? Simply because we collaborate closely with our customers and every enhancement is designed to help them sell more.

Exciting B2C trends to consider Explosion of New Channels Consumers are looking for a truly omnichannel engagement in every touchpoint before they buy. Be ready to be relevant to them in the channel they choose when they are ready to buy your product and make sure all channels integrate seamlessly to create an authentic and relevant omnichannel customer experience.

Products and price are still important but factors such as the design of e-commerce sites, customer service, accessibility and frictionless experiences influence the customer decision-making.

Experiential Online Shopping A growing fascination with the virtual world sets the stage for the metaverse as the hottest consumer megatrend in the future. Be prepared to explore new sales possibilities in the augmented world where you cohabitate with your consumers in a virtual space.

Online chatbots, one-to-one video chats, virtual showrooms and augmented reality will also play important parts in creating hands-on experience in the online sales universe.

Expectations for a Seamless Buying Experience Customers are willing to pay more if they can get what they want in a few clicks! Success will be determined by those brands that are agile enough to adapt their customer experience, their inventory and their price structure to the speed that the customer expects.

No more waiting for the page to load or the shopping basket to be updated. Everything is expected to work seamlessly, and the consumer is unforgiving.

“

Our new ranking IR100 is a true reflection of the incredible work behind

Follett’s omnichannel strategy and ecommerce platform.

- Roe McFarlane, president of Follett Higher Education Follett Higher Education saw a remarkable 88% increase in online sales

Your HCL Commerce Platform is Prepared for Future Demands HCL Commerce makes unified commerce a reality by combining the trusted scale, security and performance you expect, with the speed and flexibility of a modern cloud native, extensible commerce architecture – all built on 20 years of unmatched, omni-channel innovation that’s been co-created with our customers and partners. HCL Commerce gives you complete flexibility to deliver more innovation in less time, unlock growth to achieve higher ROI, accelerates innovation and reduces your business risk.

B2B, B2C and B2B2C on One Platform

Right Offer, Right Message, At the right time

Using different platforms for different segments? Not with us. Our platform manages every business model on one platform - regardless of the complexity of your business.

Expect more from your platform.

With HCL Commerce dynamic segmentation, capture their interest and loyalty by speaking to them with personalized messages and meaningful offers, tailored to their needs.

Enter new markets quickly

Make search work for you

Quickly and cost effectively test new opportunities. Each storefront can leverage a common set of commerce services like catalogs, pricing and promotions, but also have a unique look and feel, unique business rules and policies so you can deliver a localized experience easily and quickly.

Native search working with your storefronts, catalog, promotions and pricing out of the box allows you to focus on what matters -helping your customer find what they want easier. Natural language processing, automatic boosting or burying products based on customer behavior and merchandising tools managing sku’s, sizes, and colors just makes it even better.

Agile Business Users Empower digital marketers and merchandisers with easy-to-use tools for more control over content, product catalogs, price lists, promotions, and the overall customer experience and reduce their reliance on IT.

Headless Storefronts

Choose a platform built for tomorrow’s higher online sales volume

Focus on your customer experience, not managing your technology

HCL Commerce is a cloud native, API-first platform designed to scale for your highest peak traffic from either a flash sale or promotion, or from your seasonal highs.

Fully headless means B2C and B2B organizations have more control to quickly implement new commerce capabilities and innovate the customer experience.

B2B and B2C Reference Storefronts with business user tools for modifying pages and content easily, helps you launch a new brand or test a new market, while getting the benefit of enhanced site performance and streamlined checkout processes.

HCL Commerce helps you reduce your total cost of ownership by streamlining commerce deployment with the tools and automation that allow you to install and upgrade faster and deploy customizations easily without impacting future agility.

We Help Our Customers Sell More We have helped our customers drive over $210B+ in annual online sales and they keep growing. Here are a few of their results after they moved to the HCL Commerce platform:

Driving over $210B+ in annual online sales and growing

783 I 86%

15

88%

Orders per minute peak

Weeks Project Start to

Online Sales growth this

increase in online retail

Finish — scaling 3x over

year only possible

sales from last year

previous platform

Cloud Native

Wholesale Retailer

Toy Retailer

B2B2B Service

6M I 1000’s I 48

500

# of SKU in catalog I # of

Orders / Second at Peak driving

contracts I # of countries

their entire order processing their global brands

Electrical Distributor

Fashion Retailer

4M I 33%

30% I $70M

$43B

# of hits in one hour from

Increase in page speed

Annual revenues driven

unplanned TikTok ad elastically

Response Time with V9.x I

through HCL Commerce

scaled to handle cloud native I %

Estimated additional revenue

and DX with a "black

of total revenue online

gains/year for b2b and b2c

Friday peak every day"

Apparel Retailer

Automotive Manufacturer

Healthcare

Do You Need More?

When you join the HCL Family, you get access to our top of the class products that integrate seamlessly with your new HCL Commerce platform:

HCL Digital Experience

HCL OneTest

HCL Discover

Easy personalized, omni-channel buying experiences

Software testing tools supporting a DevOps approach

Enterprise marketing automation platform that provides precision marketing at scale

HCL Unica

HCL SoFy

HCL VoltMX

Workstream collaboration for meetings, messaging, files & more

DEeploy your HCL Software products to any cloud in minutes

Build low-code, mobile apps to transform your business

HCL Commerce Now – Our White-Glove Service Solution HCL Commerce Now is our managed service offering that includes premium white-glove services so you can rest easy knowing that our experts will manage the platform so you can focus on growing your business.

With HCL Commerce Now, you get the benefits of a SaaS solution without the vendor lock-in and while maintaining control of your data.

It’s the best of both worlds.

Learn More

Stay up to date with the latest HCL Commerce launches and

Scan the QR code and watch our webinar on how to choose the right

innovations. Scan the QR code to watch the webinar on our newest

commerce platform.

release. Just to give you a sneak peek into the coming months, our customers have asked us for a seamlessly integrated marketplace,

Visit us online to schedule a meeting with one of our team members

CDPs, post order capabilities and other exciting features. Check here to

and learn how we can help you engage with your customer and

see what else is just around the corner.

increase sales through our platform: hcltechsw.com/commerce

Want to meet one of our customers?

Most of our customers are diverse, large organizations with high complexity and a high volume of transactions. Some are international. Some have multiple brands and customer segments they tend to. Chances are we have helped customers with similar complexity in their Go-To-Market strategy to you. Let’s connect you with them and you can hear from them how our transaction platform helps them sell more! Reach out to us and let us schedule the meeting today!

About HCL Software HCL Software, a division of HCL Technologies (HCL) develops, markets, sells, and supports over 30 product families in the areas of Customer Experience, Digital Solutions, DevSecOps, and Security and Automation. HCL Software is the cloud native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including over half of the Fortune 1000 and Global 2000 companies. HCL Software's mission is to drive ultimate customer success with its IT investments through relentless product innovation. please visit www.hcltechsw.com Copyright © 2022 HCL Technologies Limited.