Netherlands
INTERVIEW: Sofitel SPA at Sofitel Legend The Grand Amsterdam H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 7 1 5 8 3 8 0 0 |E | I N FO @H AU T EG R A ND E U R .COM | W | HAU TEG RA NDE U R.COM
|W| www.sofitel-legend-thegrand.com |E| SoSpaTheGrandAmsterdam@gmail.com
168
Kees Hogetoorn General Manager
At Sofitel Spa, we meet the refinement and skills of the latest trends in French cosmetology to create an exhilarating, uplifting and rejuvenating spa experience.
What is the most popular treatment at your spa & what makes this treatment outstanding? The celebration for Two is the most popular treatment at our Sofitel SPA. It is a couple treatment whereby the couples receive a glass of champagne and can relish together with a duo-massage. It enhances a luxury feeling and guests feel really pampered. We have lots of couples who want to celebrate together, an anniversary for example, and the Celebration for Two is then the perfect treatment. Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brough about by covid pandemic? The safety of our guests remains our greatest priority at Sofitel SPA. Since last week, our Sofitel SPA has opened its doors again for guests to come and enjoy indulging treatments, get sportive in the gym or to take a relaxing dip in the pool. Reservations for the Sofitel SPA and FITNESS are mandatory, in this way we can regulate the number of guests in our areas. Furthermore, we provide a disposable towel before we start the treatment, and we always use
facemasks and of course wash our hands frequently and before every treatment. All areas are cleaned regularly with disinfecting cleaning supplies. Do you run promotional activities from time to time to keep your customers excited about your offering and to encourage them to return soon? We run promotional activities frequently to make sure that our guests know about out offerings and get excited to return. To illustrate, we send out newsletters every month, highlighting our recent offerings including our Sofitel SPA offerings. Besides, we are continuously busy with creating organic and paid advertisement content, not only about our offerings but also about our CSR actions for example. Besides, we created various new packages and options during COVID-19 to attract local guests for example we created several Staycation packages. Besides the Sofitel SPA offerings, we have created take-away options such as The Grand Picnic Box by Bridges. Also, we have opened The Grand Beach in May which will definitely get our guests excited to return to Sofitel Legend The Grand in general.
