VOL U M E XI I
An Informative Guide | June 2016
THE BEST IN HOTELS
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INDEX EDITOR’S NOTES Exciting Times Lie Ahead
Citymax Bur Dubai
Mövenpick Hotel Jumeirah Beach
Emirates Grand Hotel
INTERVIEW: Jumeirah Beach Hotel, Dubai
Dusit Thani Abu Dhabi
United Arab Emirates United Arab Emirates
United Arab Emirates
HOT NEWS 8
United Arab Emirates
EDITOR’S INSIGHT 10 How to develop exceptional service habits How to digital detox while travelling
ANA Intercontinental ,Tokyo
Harbour Plaza 8 Degrees
INTERVIEW: Hilton Shillim Estate Retreat & Spa
Karma Kandara Resort
INTERVIEW: The Korek Mountain Resort & Spa
INTERVIEW: Hakuba Onsen Ryokan SHIROUMA-SO
Kempinski Hotel Nay Pyi Taw
Crimson Resort & Spa Mactan
Pan Pacific Orchard, Singapore
MIDDLE EAST The Oberoi, Dubai 16 United Arab Emirates
Fairmont Dubai 18 United Arab Emirates
INTERVIEW: Fairmont Dubai United Arab Emirates
Grand Millennium Amman 22 Jordan
INTERVIEW: Al Seef Resort & Spa By Andalu United Arab Emirates
Bay La Sun Hotel & Marina Saudi Arabia
Pullman Zamzam Madina 28 Saudi Arabia
INTERVIEW: Park Inn Radisson Dammam 30 Saudi Arabia
Marina Mandarin Singapore
Summit Lodge Bou que Hotel
Pimalai Resort & Spa
Etnia Pousada & Boutique
Amatara Resort & Wellness, Phuket
Hanoi La Siesta Hotel & Spa Vietnam
AFRICA Radisson Blu Hotel Dakar Sea Plaza 132 SENEGAL
Mhondoro Game Lodge
Silver Bay Villa
Endless Horizons Boutique Hotel
Sovereign Suites Nairobi-Sun Africa Hotels
Relais & ChĂ˘teaux Hotel Heritage
Andronis Luxury Suites / Andronis Exclusive
INTERVIEW: Reykjavik4you Apartments
Sofitel Luxembourg Le Grand Ducal
Cappadocia Cave Resort
Aro Ha Wellness Retreat
Netherlands Belgium Greece
Luxembourg Netherlands Norway
Shangri-La Hotel, At The Shard, London United Kingdom
South Africa South Africa Kenya
OCEANIA New Zealand Fiji
Taj Exotica Maldives
Outrigger Kanotta Maldives Resort & Spa
AMERICAS Dream Downtown, New York United States
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EXCITING TIMES LIE AHEAD Welcome to Haute Grandeur, The Best in HotelsTM. These pages capture the essence of what every discerning traveller seeks – remarkable hospitality experiences. We have almost reached the halfway mark of 2016 and looking back on the last 6months it has been an exciting journey across all sectors, but the hospitality sector just seem to be the most exciting one of them all! The Haute Grandeur Award nomination numbers have seen a significant increase from 2015, and we are so excited because this month
Marinique de Wet PRESIDENT & COO
we also launch the Haute Grandeur Global Spa Awards, an exciting new leg to the Haute Grandeur Awards Brand. The Spa Awards will be the first Global Spa Awards initiative to bring absolute transparency within Award results, considering that results are purely based on what customers had to say about their first-hand experiences! We are blessed to be in a fast growing ever evolving industry and expanding our brand with objectives in mind to encourage healthy competition but at the same time encourage growth is what we aim for. We practice what we preach in challenging existing marketing tools that are able to positively influence guest perception and to create even better systems to be recognized by. We invite you to follow Haute Grandeur’s news on how we expand and how our member hotels and hotel groups grow too! Watch this space..
O U R
P A R T N E R S
To b e co me an Event Par t ner o r Spo nso r co ntact us o n info @hauteg randeu r. co m
The Monroe Group of Hotels officially introduced guests to the newly renovated Monroe Hotel, Beirut The Monroe Group of Hotels officially introduced guests to the newly renovated Monroe Hotel, Beirut. Having undergone
Etihad Airways revealed the trailer of its virtual reality film featuring Academy Award-winning actress Nicole Kidman.
guestrooms, meeting rooms, Item fulltext auditorium and ballroom, the property now also boasts a refreshed spa, hairdressing salon and fashion boutique.
The footage, which marks the first
time a Hollywood actor has starred in a
impressive views of the Mediterranean
virtual reality video, is hailed as a major
and for its strategic location in the heart of
accomplishment for the airline as it allows
Beirut within walking distance to the best
viewers to experience its Airbus A380 and
archaeological sites and old souks of the
The Residence by Etihad concept.
“The film is the latest example of Etihad
In addition to being located in the business
Airways’ ongoing commitment to adopting
district of Downtown Beirut, it gives the
businessmen the greatest opportunity to
reimagine the way we engage with our
mix business with leisure,” commented
guests and how we communicate our
Ghassan Naaman, general manager, The
innovations,” said Peter Baumgartner,
Monroe Group of Hotels.
chief commercial officer, Etihad Airways.
INSIGHT competitive space, each hotel has to
I do not believe this will reduce Dubai’s
showcase its unique selling points, the
glamour, exciting offerings and amazing
teams need to be on top of their game and
the service levels need to be at the highest standards.
We would not seek to drastically alter our strategy or target markets, as our key
Competition ushers all of us to be at
audience will remain the same.
our best every day. In the five-star hotel
The market’s current challenges and opportunities.
industry, only those who are consistent
What are the management’s priorities for
in their service standards and who deliver
the coming months?
the brand experience they promise their guests, will excel in both occupancy and
AMMAR HILAL: This fall marked the
launch of new restaurant and bar concepts at Sofitel Dubai Downtown. We are
With room supply expanding at an exponential rate, hoteliers in Dubai have to be on top of their game, according to Ammar Hilal, General manager, Sofitel Dubai Downtown, who shares his views on the market’s current challenges and opportunities. How has business been at the hotel as
Overall, those in the hotel industry
offering visitors and residents a culinary
believe there will be a decline in average
destination with many cuisines on offer
daily rate (ADR) over the next 12 to 18
within the heart of Downtown Dubai.
months. However, I strongly feel the new and continual tourism projects will drive
Furthermore, our very successful lounge
further demand to the destination.
has recently been refurbished to have a more organic, elegant look and feel, with
By 2020, Dubai’s total hotel room count
unbeatable views of downtown and the
is set to reach 140,000 – 160,000 units
iconic Burj Khalifa.
compared to previous years?
with around 20 percent of these targeting the midmarket sector. How will this shift
Al Jazira Chez Louis is a branch of the
AMMAR HILAL: Sofitel Dubai Downtown
affect Dubai’s profile?
is now in its second year of operation. We opened the hotel on May 1, 2014 and the property has enjoyed high occupancy
Lebanon, which specialises in quality AMMAR
combination of culture and dynamism, Dubai is an amazing city and looking at
Wakame offers a culinary experience like
what it has achieved over the past 50
no other, transporting guests to the Far
years is quite incredible.
East, where a team of expert chefs perform
The hotel’s main markets are Saudi Arabia,
The team at Dubai Department of Tourism
levels ever since, as well as a number of successes, including winning three
behind the sushi and dim sum bars.
GCC, UK, Australia, Germany and France, and we are currently identifying Brazil, China and Africa as emerging markets. How will the anticipated rise in both demand
performance levels? AMMAR
& Commerce Marketing works hard to
Inka welcomes guests to feast on a variety
promote the destination and identify the
of pallet teasing delights on a culinary
communication channels, focussing on
journey through Peru. With a colonial and
existing and emerging markets.
chic design, Inka boasts an unobstructed view of the majestic Burj Khalifa with the
Like in any other city in the world, everyone
hustle and bustle of Downtown Dubai
should have the opportunity to visit Dubai.
Introducing more rooms for the midmarket Undoubtedly,
competition in Dubai has increased over the past few years as more properties are entering the market. In this highly
sector will enrich the country in many
By the end of the year we will bring more to
ways and provide long-term benefits to all
the table as we welcome a French-inspired
sectors of the economy.
restaurant and an exciting new nightlife destination.
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How to develop exceptional service habits It all begins with a thought. Thoughts turn into words, and words turn into behaviors, and behaviors turn into habits. In fact,
Habits to embrace
anything we consistently do will become a habit. Napoleon Hill wrote that “Thoughts are things, and powerful things at that”.
It generally takes anywhere from 3-4 weeks of daily repetition
Start your day by asking yourself, “how and who will I WOW
to form a habit, but once it’s formed, it is very difficult to NOT
today?” By asking yourself that question everyday, it will become
do it. The mind doesn’t know if it’s a good or bad habit. Your
a habit. After a while, you will begin assessing each day based on
mind just accepts whatever you feed it, and the habits ensue. To
whether you impacted someone’s day in a memorable way. The
deliver a consistently exceptional service experience, there must
person you WOW can be a guest, team mate, leader, vendor,
be habits that are hardwired throughout your entire team.
family member or a complete stranger. It truly doesn’t matter who the person is. The key is to assume that each person has
unconditional worthiness, and treat them accordingly.
A strong service culture is comprised of multiple people who have developed strong service habits. Is it the norm for everyone
Sign your work
to escort rather than point directions? Or is it just a few team
There is something very significant about being mindful of your
members who do it? Is it the norm for everyone to learn guest
own strengths. Not just being aware of your strengths, but
preferences…or anticipate needs…or follow through with
actually paying attention to your strengths while you are using
resolving guest complaints? Or is it just a few team members?
them. So, if you are a natural smiler, be mindful of how you feel
Exceptional service cannot be dependent on whether a particular
when you smile. Be mindful of how others feel when you smile.
employee is working. I don’t know about you, but there are some
Deeply appreciate that natural ability, and you will notice how
places I only visit on certain days at certain time periods, because
more amplified that strength will continuously become. Signing
a particular person is working. That is the exact opposite of a
your work simply means to put your personal stamp on the
strong service culture. No matter who is working, the service
experience you provide to others. Only you can do certain things
should be memorable. No matter what time of day it is, the service
the way you do them, because of your unique mix of strengths.
should be memorable. No matter if it’s a weekend or weekday, the service should be memorable. No matter if it’s busy or slow,
the service should be memorable. Strong habits can supersede
At least once a week, proactively thank a team member for
individual moods, and push everyone in a common direction.
something. It can be a peer, someone you report to, or someone who reports to you. Don’t just “thank them”, but truly go out of
Often times, people ask me about the first thing they should
your way to find out what makes that person feel appreciated.
do to develop a team of people who deliver engaging service.
Is it a hand-written note? A verbal affirmation? Inquiring about
The first thing I tell them is to make service the most important
a personal hobby? Whatever it is, ensure that the recognition
thing on the team. It cannot be equal to any other objective,
is meaningful and personalized to that individual. By developing
and it certainly can’t be an item on a to-do list. Every process
the habit of encouraging each other, the team will inevitably
on your team has to be anchored in service. Basically, anyone
respect and appreciate each other more. Each team member will
should be able to look at ANY of your team members, and see
better understand what it feels like to be engaged; therefore,
that exceptional service is how the team measures its success.
they will be more eager to make their guests feel that way as
Furthermore, any new employee should be able to immediately
well. The first step in serving your guests with excellence, is to
tell from the interview that “this team is different from any other
serve each other with excellence.
team that I’ve been a part of”.
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How to digital detox while travelling: tips from wellness coach Lyndall Mitchell With digital devices increasingly dominating our lives, it’s a
DRAW THE BOUNDARIES
challenging task to lead a balanced lifestyle, even more so when
You have to ask yourself, why am I checking social media so
you are travelling. Lyndall Mitchell (below), founder of Aurora
often? What is it hiding or postponing? How would I feel without
Spa and life coach, shares her tips for digital detox, a unique
social media? Sometimes, we keep distracting ourselves with
wellness programme which she will be conducting at Alila Villas
social media when we don’t want to stop and look within or
Soori, Bali from June 17-19. She shares some tips on how to
when we are trying to avoid something else in our life. Harvard
perform a digital detox when you’re travelling.
Medical School scientists found that using a cell phone or laptop before bed can disrupt the body’s production of melatonin and
RECONNECT WITH SELF
negatively affect sleep quality.
A digital detox is about disconnecting from your devices. This is about allocating time to switch off from devices, slow down,
REBUILD YOUR SOCIAL STRUCTURE
recharge and reconnect with yourself and others. The Alila Villas
We may feel like we have so many friends on social media,
Soori Digital Detox Weekend Retreat focuses on practical skills
however, they are not quality relationships. Investing in your
and strategies to reduce stress and distractor influencers. There
friends is important at every stage in our lives. Are you investing
can be a villa host allocated to your device should you have an
time and energy in your friends? You have to stop and reflect on
important event or conversation that you may be required for.
how you want technology to work for you.
HEALTHY RETREAT Create some technology boundaries before you start your retreat. This could be switching off devices at 8pm every night to start to get a healthy rhythm and experiment. In the retreat, the workshops will give plenty of tips and strategies on healthy boundaries with technology, making technology a diligent servant instead of a tyrannical master in our day-to-day lives. Technology curfews are a great place to start with crafting a structure. FOCUS ON THE TASK When we travel for work, our time can be more interrupted than normal. I would suggest that rather than continually scanning through emails at airports, onboard planes or in transit, check your emails in blocks to be more productive. Allowing a power hour to knock off your emails can be far more effective than regularly scanning and not responding. Our brains function best in a serial manner, so mono-tasking is far better than multitasking. When we scan our emails, mild or extreme anxiety often arises which thus leads to unnecessary wear and tear on our bodies over time. It’s also very inefficient.
MIDDLE EAST A visit to the Middle East includes the glitziest of cities and the most picturesque of beaches, but make sure you book one of our shortlisted hotels to experience the ultimate Arabian hospitality.
UNITED ARAB EMIRATES
The Oberoi, Dubai |W| www.oberoidubai.com |E| firstname.lastname@example.org
The Oberoi, Dubai is a contemporary luxury hotel that embodies height, light and space.
MIDDLE EAST The Oberoi, Dubai is a contemporary luxury hotel that embodies height, light and space. We offer uninterrupted views of the iconic Burj Khalifa from our prime location, just minutes from Dubai Mall and Dubai International Financial Centre. Crowned by a gold leaf ceiling, our magnificent white marble lobby sparkles under the light of spectacular handcrafted chandeliers. Our chic, elegant restaurants guarantee to satisfy discerning palates. The 252 spacious, luxurious and elegantly appointed rooms and suites convey a warm and welcoming ambience. Timber floors, rich fabrics, hand-tufted rugs and specially commissioned artwork further accentuate the elegance of the room.
UNITED ARAB EMIRATES
|W| www.fairmont.com/dubai |E| email@example.com
A firm fixture in the bustling Dubai cityscape, the iconic Fairmont Dubai
MIDDLE EAST A firm fixture in the bustling Dubai cityscape, the iconic Fairmont Dubai is renowned as a flagship property within the global portfolio of Fairmont Hotels & Resorts since its debut over 13 years ago. Ideal for families, this multi-use complex is just minutes away from Dubaiâ€™s key attractions, shopping facilities and beaches. This 34 story property features 394 spacious guestrooms (including 128 suites and luxury penthouses) offering the perfect blend of amenities, location and gracious hospitality, The Spa, two terraced rooftop swimming pools and 10 contemporary dining and entertainment venues including the first blind dining restaurant in the middle east.
INTERVIEW: Fairmont Dubai |W| www.fairmont.com/dubai |E| firstname.lastname@example.org
UNITED ARAB EMIRATES
Robert-Jan Woltering General Manager of the upscale Fairmont Dubai
“Dubai is a cosmopolitan city of diversity and contrasts at the crossroads of Europe, Asia and Africa”
A firm fixture in the bustling Dubai
Tell us about your history?
What motivated you to move from Europe to run a hotel in the Middle
cityscape, the iconic Fairmont Dubai is renowned as a flagship property within
I worked in the hotel Industry for the
East and take on the challenge of VP for
the global portfolio of Fairmont Hotels &
past 28 years, having held progressive
Fairmont in the UAE?
Resorts since its debut over 14 years ago.
Designed with business in mind, this
hospitality companies, including over 20
UAE has emerged as one of the world’s
years with Accor Hotels. Hospitality is my
leading international business centers
from Dubai’s key attractions, shopping
passion in life; I am totally excited to do
and regional hubs. With state-of-the-
facilities, golf clubs and beaches and is
the job that I am currently doing. I always
directly linked to the Dubai International
consider myself as an innkeeper which is
professional environment, the country has
the pure sense of a real Hotelier; this is
fast become the best place to do business
covered walkway. Modeled after an
what drives me. Of course in the last few
in the Middle East. The government here
Arabic wind tower (barajeel), this 34
years this has slowly drifted away from
is pro-business with the most transparent
story property features 394 spacious
me in my previous role as Area General
business regulations in the region, first-
guestrooms (including 128 suites and
Manager in Germany where it was more
class physical infrastructure, and access
luxury penthouses) offering the perfect
as a visionary role and my job was focusing
to an experienced and skilled labor force.
blend of amenities, location and gracious
more on coordinating the actions of the
All these factors, along with the country’s
hospitality, a spa, two terraced rooftop
troops. It is actually what I am doing here
leaders vision to uplift the tourism and
swimming pools and 10 contemporary
as well and I totally find this fulfilling and
especially the hotel industry, made me
full of passion to create a common vision
eager to always come back and work here.
including the award-winning first blind dining restaurant in the middle east, Noire.
and get the team behind it.
I first came here in 1997 when I opened the very first multi-
welcome and is made to feel special, valued and appreciated.
purpose Hotel complex in Dubai at Deira City Center. And when leaving the UAE I always had a feeling that my mission was incomplete and wanted to come back. I am very pleased
How in your opinion does winning an international respected
to be back to Dubai after almost 15 years and to be able to
Award add to building staff moral in your business?
materialize this dream together with a great company such as FRHI which drives people to achieve the utmost of their
Obviously when you win everybody wants to be part of the
winning team. So It is like playing the championship league; It is only the winner that gets the credit and obviously our
What makes running a hotel in Dubai an exciting challenge?
staff wants this credit because they are working very hard to achieve our vision which is not only turning moments into
Dubai is a cosmopolitan city of diversity and contrasts at the
memories for the company, but also elevate our hotel from
crossroads of Europe, Asia and Africa. It is a vibrant and unique
good to great.
destination, combining variety and excitement with excellent infrastructure and first-class hotels, as well as conference,
What advice would you offer to young up and coming
dining, shopping and entertainment facilities. Dubai brings
hoteliers who are inspired to become the next leaders
together the highest standards of comfort and convenience
within the industry?
with the traditional adventure of Arabia. It is the city of creativity and innovation where everything is possible, and
My advice would be first of all to be committed, to be engaged
this what makes running a hotel in Dubai an exciting challenge.
and to work hard. It is only your personal engagement that
What are the most challenging issues you are facing in your
to always be creative - as I say creativity is the highest form
The world economy has faced a new bout of severe financial market volatility, marked by sharply falling prices for equities
will make a difference to become a true leader. You also have
and other risky assets. Obviously this is affecting the region which impacts the current development of the business and our bottom line result. In your opinion, what is the single best quality your employees can possess that would best compliment the Fairmont brand ethos? If anything truly defines Fairmont Hotels & Resorts, it is the value we attach to lasting memories. Building upon a century of experience as hoteliers has endowed us with a rich tradition of hospitality. We offer experiences that are authentically local, in hotels and resorts of unrivalled presence. And genuine hospitality is achieved when engaging service and attention to detail elevate each stay into cherished memory. Our brand promise is that we turn moments into memories for our guests, and we know that even the best locations and offerings would be meaningless without outstanding guest service. Our skilled and motivated staff is equipped with the tools and the mindset to naturally deliver on this promise. Within a Fairmont experience, every guest is offered a warm
Grand Millennium Amman
|W| www.oberoidubai.com |E| email@example.com
MIDDLE EAST Located in one of the great cultural centres of the Middle East, the Grand Millennium Amman invites you to enjoy the true beauty of this city. The hotelâ€™s 178 supremely comfortable bedrooms and suites are elegantly appointed and offer a superb comfort. The Grand Millennium Amman is a deluxe hotel ideally located in Ammanâ€™s commercial centre, next to the shopping centres, banks, restaurants, art galleries and entertainment.
INTERVIEW: AL SEEF RESORT & SPA BY ANDALUS |W| www.fairmont.com/dubai |E| firstname.lastname@example.org
UNITED ARAB EMIRATES
Fadi Hazeem Hotel Manager Al Seef Resort & Spa By Andalus
“Today Abu Dhabi is on the world map as one of the best places to visit in the world”
Tell is about your history with Al Seef
What prompted you to work for Al Seef
competitive environment where I can
Resort & Spa and what your main goal is
Resort & Spa by Andalus?
contribute my ideas and learn from the
for this new Resort?
veterans in the industry in order to excel Andalus Hotels & Resorts is a fast growing
I joined Al Seef Resort and Spa by
company and that was what first attracted
Andalus as Hotel Manager with 9 years
me. And there is something very fulfilling
What are the most challenging issues you
of experience in the hotel industry.
about being the resort’s first hotel
are facing in your current position?
However, my goals are to provide the
manager, which allows me to build up the
finest facilities and services in the market
operations on a clean slate and set the
Focusing on the highest guest satisfaction
while making sure our Caballeros work
tone on how the resort will be run in the
with great profitability is not easy to
in a safe and conducive environment as
achieve, as well as bringing out the best
well as generating a reasonable return of 24
investments for the owners. What motivated you to go into the hotel
in your Caballeros, hiring the right people What makes Abu Dhabi such an exciting
in the right place in order continually
destination and what inspire you to work
in such a competitive hospitality region?
In your opinion, what is the single best Abu Dhabi has grown so much in the
quality your employees can possess?
It’s all about diversity and opportunities,
hospitality field in the last 10 years, today
the hospitality industry has a lot of
Abu Dhabi is on the world map as one
To have self-motivated Caballeros who
opportunities to grow and if you love the
of the best places to visit with a world
have the passion to serve.
place you work, that makes it even more
class Formula One circuit, the upcoming
We work not only as a team, but because
museums, many man-made and natural
the hospitality hours are quite long, we
islands with beautiful resorts. On a whole,
spend a lot of time with one another and
I like to challenge myself by being in a
we become more like a big family.
How in your opinion does winning an international respected Award add to building staff moral in your business? Having that recognition goes a long way to motivating our Caballeros â€“ knowing that their hard work and dedication is appreciated and recognized, it will spur them to work even harder to provide better service to delight more guests. What advice would you offer to those who are inspired to become successful in the hotel industry? First, you need to be passionate about what you do, itâ€™s like a marathon - you can only complete a marathon if you persevere; sometimes personal sacrifices are necessary as this industry never sleeps; and you will not go wrong with high levels of energy to continually ensure the job is done with possible perfection.
Bay La Sun
Hotel & Marina
|W| www.baylasunhotel.com |E| email@example.com
The ultimate holiday destination for family fun and leisure.
MIDDLE EAST The Bay La Sun Hotel & Marina is located in a beautiful coastal
restaurants in the city located at walking distance from The Bay
natural environment, overlooking the stunning blue waters
La Sun Hotel & Marina. Unlimited fun awaits you in our outdoor
of the Red Sea to the west and the city’s natural lagoon and
facilities. Take a stroll down the beach walk or along our marina
mangrove to the east.
promenade and enjoy a selection of restaurants and cafes, or enjoy a session of go-karting across the hotel.
The Bay La Sun Hotel & Marina raises the standard of hospitality in the Kingdom with its 195 spacious rooms and suites, all
Opening soon is the Juman Park and the Hotel Pool where
decorated with a touch of contemporary arabesque features
families can unwind. When opened, the park will elevate your
and offering a luxury range of amenities designed to cater to
experience at the Bay La Sun Hotel & Marina to the next level.
the needs of the corporate and leisure traveler alike
Your family will have access to Tennis courts, kids play zone & splash pad, multi-use court and mini golf facility.
Your exploration journey continues with a multitude of dining and lounging options offering a wide choice for all taste buds.
From Seasons, the all-day-dining restaurant offering buffet and
A state-of-the-art Corporate Entertainment Center.
ala carte choices to Veranda, the terrace with canal views and a selection of shisha flavors. Le Café Patisserie, located in the
Get ready for a relaxing vacation and exclusive family fun at the
lobby, offers premium selection of pastries Corojo, the modern
Bay La Sun Hotel & Marina. A world of amazement awaits you
cigar lounge, offers an extensive selection of Cigars for the
at KAEC, don’t miss our special offers!
connoisseurs. Guests can also choose from a wide selection of seafront
Pullman Zamzam Madina |W| www.pullmanhotels.com/9245 |E| H9245-RE@accor.com Pullman Hotels & Resorts showcase a unique Pullman Journey, enriched with the amaze of spiritual sensory experiences, in the blissful sanctuary Madinah al Munawarah, at threshold of the grandiose Prophet Mohamed (PBUH) Mosque. Unfolding 5 star upscale luxury services, in 835 rooms & suites, and 4 unique restaurant venues. Complementary indoor parking and WiFi ensure a seamless Pullman Journey. Local landmarks such as Quba Mosque, Uhud Mountain, etc. rest within 15 minutes on the wheels.
INTERVIEW: Park Inn Radisson Dammam |W| www.parkinn.com/hotel-dammam |E| firstname.lastname@example.org
Hotel Manager Park Inn by Radisson Dammam
“Winning an international award is testament to the team’s passion ”
Park Inn by Radisson® is a colourful,
As an experienced hotelier, what do you
The Park Inn by Radisson brand is
dynamic, midscale hotel brand providing
feel is the key elements that is important
modern and colourful and our hotel in
a hassle-free and easy hotel experience.
to focus on if a hotel would like to have a
Dammam offers travellers contemporary
Friendly. Positive. Vibrant. Uncomplicated.
high return guest rate?
Park Inn by Radisson is designed for
business hub of the city and the mega
modern travellers. We are adding colour
At the heart of everything we do is
shopping centres in the area. Our location
to life through our flexible and functional
the guest and so an understanding of
on the picturesque Corniche is popular
spaces, our people and our energy at any
their needs, the ability to deliver quality
with both business and leisure travellers
of our 140+ hotels across the globe.
service and provide a warm welcome,
and we are just a short distance from the
is key. Guests will always return to a
King Fahd International Airport making
hotel that provides a hassle-free and
us a highly accessible accommodation
Tell us about your history with Park Inn
easy experience that is friendly, positive,
vibrant and uncomplicated. How in your opinion does winning an
I joined the hotel in December 2014
What in your opinion makes Park Inn
international respected Award add to
as the pre-opening manager while the
Radisson Dammam stand out in a
building staff moral in your business?
project was under construction. This was
my first opening as a leader and I have
learned a great deal. It has been a busy
I believe that what makes Park Inn by
but rewarding period with many stages of
Radisson Dammam stand out is the
commitment and dedication to excellent
planning and preparation, execution and
passion of our team. We read many
guest services. It is a recognition of the
testing before we were finally ready to
reviews from guests commenting on the
best of the best and serves as an incredible
welcome our first guests.
fact that their stay is characterised by a
motivation to the entire team for us all to
friendly and helpful team.
continue to excel at what we do.
Hotel Awards may improve your business?
How do you see the association with Haute Grandeur Global
Our association with Haute Grandeur Global Awards is a partnership with a global association which will help us reach a wider audience to communicate our brand values. This is positive for us as it helps create awareness in new markets and drive business. What is your short term goal for the hotel in general and do you feel this Award will assist to achieve this? In the short term we are working towards being recognised as the best hotel in the city through the delivery of a memorable guest experience at great value. Winning the Haute Grandeur Global Hotel Award for the best guest experience category is evidence that we are going in the right direction and this just adds to our credibility as a reputable international brand.
UNITED ARAB EMIRATES
UNITED ARAB EMIRATES
Citymax Bur Dubai
|W| www.citymaxhotels.com |E| email@example.com The hotel is close to the Burjuman metro station, the thriving Karama shopping and restaurant district and a short taxi ride from the worldâ€™s largest shopping mall, Dubai Mall. This hotel offers 691 rooms, 24-hour room service, Indian restaurant, Asian restaurant, buffet restaurant, sports bar, 24-hour Lavazza coffee shop, gym, roof top swimming pool, complimentary Wi-Fi throughout the hotel, travel desk and free shuttle bus to the beach. The Citymax design is contemporary in every way: conceptually, functionally and aesthetically, delivering honest, tasteful, and adaptable accommodation to the global business and leisure traveller. Smaller travel budgets shouldnâ€™t mean less comfort.
Mövenpick Hotel Jumeirah Beach
|W| www.movenpick.com/dubai-jumeirah-beach |E| Hotel.Jumeirahbeach.Reservation@movenpick.com
Mövenpick Hotel Jumeirah Beach is located in the heart of Dubai’s most dynamic and lively seaside district, The Walk at Jumeirah Beach Residence. This 5-star hotel is modern, chic and contemporary, with exciting dining and recreation options only a few steps from the stunning Arabian Gulf beaches. All of the 294 rooms have balconies and free WiFi Internet, in addition to sea views for some rooms and suites. Exceptional cuisine is on offer at the famed Dubai restaurants and award-winning bars. Guests can dine on delicious New York Cuisine at Soul, experience a delectable buffet at The Talk or catch up on sports at West Beach Bistro & Sports Lounge. The Falls Lobby Lounge & Terrace is home to the famous Mövenpick coffee and Pool Bar and Lounge serves up all the poolside favorites in Dubai International Airport and also offers a large swimming pool, wellness centre and gymnasium. Modern meeting, conference and banqueting facilities are available for event planners and corporate clients.
a relaxed atmosphere. The hotel is only a 30-minute drive from
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UNITED ARAB EMIRATES
Emirates Grand Hotel |W| www.emiratesgrandotel.com
Beckoning from the sidewalk of Sheikh Zayed Road stands the majestic Emirates Grand Hotel
MIDDLE EAST Beckoning from the sidewalk of Sheikh Zayed Road stands the
experience! Emirates Grand Hotel is positioned as extremely
majestic Emirates Grand Hotel - brightly lit and surrounded by
affordable; offering outstanding value for money to the business,
the twinkling stars of Dubaiâ€™s skyline.
corporate and leisure markets setting a new hospitality and offering comfort and style rooms. Ideally situated, Emirates
The property which has been designed to cater to frequent
Grand Hotel is a short drive to Dubai Mall , offers quick access
business and leisure travelers stands tall as an icon of warm
to the DIFC and Exhibition Centre, operates runs to Jumeirah
Arabian hospitality well equipped with the most modern
Beach in just fifteen minutes and is only five minutes away from
comforts and chic interiors. The property is generously
the City Centre, and walking to the DIFC metro station all the
proportioned and features all the modern amenities including
benefits of Dubaiâ€™s top retail and entertainment destinations.
tennis court, wellness center, swimming pool & Jacuzzi, meeting rooms and a business centre. The elegant property has 430 rooms comprising deluxe, one bedroom, one bedroom premium and two bedroom units. The all-day dining Panorama Restaurant on 43rd floor gives guests innumerable gastronomic choices and the Emirates Grand Lounge offers them a relaxing and soothing experience. The Spa is home to a splendid range of treatments and consists of 13 luxurious treatment rooms, imbued with contemporary splendor and serenity to complement the authentic spa
INTERVIEW: Jumeirah Beach Hotel, Dubai |W| www.jumeirah.com |E| firstname.lastname@example.org
UNITED ARAB EMIRATES
Mahmoud Sakr Hotel Manager Burj Al Arab Jumeirah
“Without passion an individual cannot accomplish any outstanding achievements”
Tell us about your history
Starting from its unique striking wave-
to taking a dip in Jacuzzi pools, Playing
like design, Jumeirah Beach Hotel is one
beach football with palm-tree goals. With
of Dubai’s most instantly recognizable
all the wide range of indoor and outdoor
“I joined Jumeirah in 1999, taking on the
structures. Jumeirah Beach Hotel located
activities, Wild Wadi WaterparkTM is one
role as the Director of Rooms, working for
in Dubai is equally famed for its amazing
of the most unique amusement parks that
the world’s most luxurious hotel, Burj Al
value and sheer wealth of options.
is a must see in Dubai offering 30 rides
Arab Jumeirah, which I was part of the
All the hotel’s 618 rooms, suites and villas
and attractions for the family.
preopening team. In 2002, I got promoted
are luxuriously furnished and provide
to Executive Assistant Manager and
spectacular views of the Arabian Gulf. And
Similarly for people looking for a private
enjoyed a rapid career progression at Burj
once you’ve finished taking in the view,
getaway, Jumeirah Beach Hotel is the
Al Arab Jumeirah, working as an Executive
you can choose from the widest array
ultimate destination. Beit Al Bahar Royal
Assistant Manager to Resident Manager in
of leisure facilities and restaurants. The
Villas, name translates as, ‘villas by the
2004 and to General Manager in 2007. In
Jumeirah Beach Hotel has 21 restaurants
sea’ are hidden between lush green foliage
2008, I got the opportunity to take on a
and bars with five award winning outlets.
and water features at the hotel. The 220
new challenge as the General Manager of
Jumeirah Beach Hotel offers variety of
square meter spaces offer a luxurious
Mina A’ Salam hotel at Madinat Jumeirah,
activities to ensure the ultimate family
place to stay and highly personalized
the Arabian Resort, soon after in 2012 I
was appointed as the General Manager of
Pavilion Dive Centre, six swimming pools,
Jumeirah Beach Hotel.
Sinbad’s Kids Club, Talise Spa and fitness
There are 19 private villas, and each villa
center, 2km beach stretch, watersport
has its own terrace and plunge pool. The
I am an Egyptian national, graduated with a
activities and complimentary, unlimited
Villa’s décor is inspired by elements of the
degree in Hotel and Tourism management
access to Wild Wadi Waterpark™.
Middle East creating a calm and inviting
from SADAT Academy for Management
Jumeirah Beach Hotel caters to every
Sciences in Cairo. With over 22 years of
consumer. From diving and discovering
experience in the hospitality industry. In
the underwater shipwrecks of Dubai,
the start of my career I was working for
several prestigious hotels all over Egypt and soon moved to hotels in Saudi Arabia and the United Arab Emirates. Prior to joining Jumeirah, I spent 13 years of my professional career with Le Meridien Hotels, working across the Middle East.” What motivated you to go into the hotel industry? “It has been my passion since I was young. It all started when I used to visit the hotel next to my home. I would just go sit at the lobby and observe everything around me. I was fascinated by the amount of people coming from different nationalities, cultures and backgrounds, considering the different needs of each consumer while offering a range of services and facilities. I was fully aware early on in my career that the hospitality industry is a dynamic field full of challenges, but yet extremely rewarding. I decided to continue my career in the hospitality industry, and further my studies in hospitality and tourism management. The hospitality sector is a dominant industry and it will continuously market, it is a fulfilling investment”. What prompted you to work for Jumeirah Hotels & Resorts? “Jumeirah hotels & resorts are leading in the hospitality
grow and expand. Despite the fact that it is a competitive
industry. For anyone thinking to start a career, Jumeirah is the place to grow. I have been working for Jumeirah for over 17 years, throughout my journey with Jumeirah there is always something new to experience and learn and I have progressed a lot throughout my career. Jumeirah is always keen on exceeding expectations by providing the finest and most luxurious services. Jumeirah’s core essence literally is mimicked across the company, to Stay Different™ .Just as every guest is different, so are our hotels and resorts. This is why Jumeirah’s brand promise of Stay Different™ is so relevant and critical to how we honor the unique personalities of our properties while consistently delivering a memorable Jumeirah experience that is competitively superior and commercially successful. Working for a local Dubai brand is always quite rewarding and, with it being internationally known it adds value.”
What makes Dubai such an exciting destination and what
In your opinion, what is the single best quality your employees
inspire you to work in such a competitive hospitality
“Passion, without passion an individual cannot accomplish any
“Dubai is a great destination from all aspects, firstly its
outstanding achievements. If a person is not willing or eager
strategic location as international trade hub providing
to push boundaries, the business will eventually stay stagnant
access to all regional and international markets. Secondly,
and ultimately fail to succeed. Thus enthusiasm and innovative
its excellent infrastructural facilities, safety, clean
thinking are two primary factors that are embedded within
environment, tolerance and cultural diversity, availability
every Jumeirah colleague as it has been the driving force for
of a wide range of consumer goods and services. In
the company’s success”.
addition to climate with year-round sunshine, intriguing deserts, beautiful beaches attracting a thriving business
How in your opinion does winning an international respected
community, Dubai receives millions of leisure and
Award add to building staff moral in your business?
business visitors each year from around the world. Over the time Dubai became a major business center with a
“Winning an internationally respected award adds a lot to the
more dynamic and diversified economy. After establishing
business and employees moral, by giving recognition to all the
an outstanding performance on an international level,
hard work and effort invested individually and collectively for
Dubai is always aiming to provide a good quality of life,
the success of the company. With this, it is closer to reach the
excellent living conditions, thus has invested heavily in real
company’s vison; to be a world class luxury international hotel
estate such as hotels, residential recreational and leisure
and hospitality management company, committed to being
facilities. Such a fast growing diversified economy makes
the industry leader in all of our activities through dedication
Dubai a highly competitive region. However I believe
to stakeholders; colleagues, customers, business partners and
that competition is an extremely important factor for
the continuous growth and progression for any business or industry. Competition increases the standards of any
What advice would you offer to those who are inspired to
industry, creating innovative and evolutionary results”.
become successful in the hotel industry?
What are the most challenging issues you are facing in
“The hotel industry is a predominant industry with many
your current position?
challenges; people tend to focus on immediate results and numbers. Watching a flower bloom takes a lot of time and
“As mentioned earlier competition has two sides to it.
patience. Thus, my advice is for anyone who is interested
As much as it can be a great advantage for the company
to get into this field is to show perseverance, enthusiasm,
and industry at the same time it is a demanding sector.
patience and hard work in order to overcome challenges and
No boundaries or any systematic workflow. Change is
obtain the ultimate outstanding results. One essential factor
inevitable and needed in order to have a competitive
to consider is good teamwork. With teamwork anything can
edge. Innovation is a core value and is well acknowledged
for the success of any organization”.
Dusit Thani Abu Dhabi |W| www.dusit.com/dtad |E| reservations@email@example.com
Dusit Thani Abu Dhabi brings Thai-inspired design and
modern conveniences. The guestrooms are equipped with the
hospitality to the heart of the United Arab Emirates’ capital
latest technology and free wireless internet for those seeking
city. This 5-star luxury hotel is centrally located in Abu Dhabi’s
comfort, luxury and personalized services.
new business and government district, within easy reach of the
Eastern Mangroves, the city’s lush natural habitat the Corniche,
An array of exquisite dining avenues including Benjarong, our
the city’s iconic seaside promenade and the Abu Dhabi National
Signature Thai restaurant serve delicacies to satisfy any palate
and a host of facilities and services, including Namm Spa and DFiT Fitness Centre, allow guests to nurture their minds and
With its prominent glass tower, Dusit Thani Abu Dhabi presents a fresh and innovative architectural design. The hotel offers 402 rooms and suites and 131 furnished studios and one bedroom apartments. Inside, guest rooms and fully furnished extended stay executive apartments are infused with Thai elegance and
bodies while staying in the Emirates.
UNITED ARAB EMIRATES
ASIA Asia is not only known as the worldâ€™s largest and most populous continent, but prides itself in outstanding luxury hotel experiences and impeccable service.
ANA INTERCONTINENTAL ,TOKYO |W| www.anaintercontinental-tokyo.jp |E| firstname.lastname@example.org
ANA InterContinental Tokyo is located in Tokyoâ€™s vibrant business and commercial district; only a short distance from some of the most renowned spots such as Ginza, Roppongi and Shibuya. Seamless and
convenient direct access from both Narita and Haneda Airports is available via coach, taxi, or private car. ANA InterContinental Tokyo offers 844 guest rooms and suites in contemporary design with Japanese style infusions whilst for meeting planners a choice of over 20 meeting suites for up to 1,000 delegates is available. With 11 restaurants and bars, ANA InterContinental Tokyo offers a diverse range of choices throughout the day and into the evening including the two Michelin starred Pierre Gagnaire Restaurant.
Ideally located in the centre of Tokyoâ€™s vibrant business district
Harbour Plaza 8 Degrees |W| www.harbour-plaza/hp8d |E| email@example.com Located near the Kai Tak Cruise Terminal and Mongkok area, the
Over 6,300 sq. ft. of function space, consists of one large crystal
award-winning Harbour Plaza 8 Degrees is minutes away from
chandelier banquet room divisible into 9 individual meeting rooms and
Tsimshatsui shopping, entertainment and sightseeing destinations,
a pillarless Garden Room, fully equipped with audio-visual technology
MTR Hunghom Station, Kowloon Bay & Kwun Tong, which are
and wireless internet connectivity, perfectly caters up to 450 guests,
conveniently reachable by free hotel shuttle bus.
offering a perfect venue for all meetings, social gatherings or weddings.
Features 704 tastefully designed guestrooms and suites with Wi-Fi
Accomplished by the hospitable service and excellent facilities, the
access, stylish restaurant featuring international cuisine, alfresco bar &
hotel is ideal for all business, MICE, leisure and family travelers looking
dining, Business Centre, well-equipped Fitness Centre, relaxing sauna
for comfortable and attractive accommodation.
and outdoor swimming pool surrounded by a lush landscape. Guests staying on Executive Floors enjoy daily complimentary afternoon tea and evening refreshments at Harbour Club Lounge and breakfast buffet at CafĂŠ 8 Degrees.
Over 6,300 sq. ft. of function space, consists of one large crystal chandelier banquet room divisible into 9 individual meeting rooms and a pillarless Garden Room
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INTERVIEW: Hilton Shillim Estate Retreat & Spa |W| www.shillimretreatandspa.hilton.com |E| PNQSH.RES@hilton.com
Bhagwan Balani General Manager of Hilton Shillim Estate Retreat & Spa
“Our retreat is unique in that we offer among the most extensive spa facilities in Asia”
Bhagwan Balani is the General Manager
What is your current biggest challenge
for Hilton Shillim Estate Retreat & Spa.
competing on a global scale in a highly
are committed to providing a Great
With over two decades of experience in
Environment, Great Careers and Great
the hospitality industry in India, Bhagwan
Rewards to ensure our team members
has worked in various positons in general
I am not in a position to comment on
are always at the Heart of Hilton. In fact,
management, sales and marketing with
challenges on a global scale. However,
Hilton Worldwide was selected as one of
Hyatt, Amritsar; Park Hyatt Goa Resort
in my position as General Manager of
the 2016 Fortune 100 Best Companies
and Spa; Leela Hotels & Palaces, Mumbai
the retreat, I believe, the single largest
to Work For, by global research and
and Leela Kempinski, Mumbai.
challenge in India is the acute scarcity
consulting firm Great Place to Work and
of trained, experienced and motivated
Fortune Magazine. This list recognises
Bhagwan holds a diploma in Marketing
talent. Our team members are the most
Management, from Prin. L. N. Welingkar
important differentiator, and attracting
Institute of Management Development
and nurturing team members who are
and Research, Mumbai, and a diploma
passionate about what they do and
in Hotel Management and Catering
driven to provide exceptional service and
Technology from Bharati Vidyapeeth’s
memorable experiences to our guests is a
Institute of Hotel Management and
challenge we have to consistently address
Catering Technology, Navi Mumbai.
In your opinion what is the most important factor of staying competitive? Anticipating and exceeding expectations of the fast evolving not only relax and rejuvenate but converge to realign the harmony of the mind, body and spirit.
customers by offering an environment and experiences that
What is your secret to staying “one step ahead” of other luxury Resorts in India? Our retreat is unique in that we offer among the most extensive spa facilities in Asia spread over 70 acres with 17 Spa treatment rooms, relaxation terraces, meditation cave, yoga pavilion, hydrothermal facility. At Hilton Shillim Estate Retreat & Spa, we understand and respect that every individual has distinct needs and objectives and hence, to meet each individual’s objectives, a personalised holistic wellness programme is designed that includes a combination of spa therapies, yoga and meditation sessions as well as rejuvenation or healing with music and dance therapy, etc. How will Haute Grandeur Global Hotel Awards compliment your brand as a unique and transparent Global Awards initiative offering an elegant Award concept? As a reconfirmation of our effort to exceed guests’ expectations, it would be an honour for the entire team.
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Karma Kandara Resort |W| www.karmaresorts.com |E| firstname.lastname@example.org Set on a spectacular limestone cliff top high above the Indian Ocean, Karma Kandara comprises 54 private pool villas of 1 - 5 bedrooms. Each boasts private pool, en-suites and spacious living, kitchen and dining area with top of the line appliances, sleek contemporary furnishings and traditional artworks.
58 The resortâ€™s award-winning amenities include gymnasium, main infinity pool, library and meeting facilities, 24 hour reception and in villa dining, destination restaurant di Mare, a post-modern pavilion serving Mediterranean cuisine with pan-pacific twists with Temple Lounge above. Accessed via a hill tram, Karma Beach Bali is a bamboo folly set on a white beach lapped by a cerulean lagoon, where guests enjoy custom cocktails and Mediterranean flavours. Karma Spa brings together sublime cliff-hanging spa shacks where body workers and visiting masters perform healing rituals and massages. The resort also offers a dedicated Kidâ€™s Club.
Set on a spectacular limestone cliff top high above the Indian Ocean
INTERVIEW: The Korek Mountain Resort & Spa |W| www.thekorekmountain.com |E| email@example.com
General Manager of The Korek Mountain Resort & Spa
“Innovation & Communication” is the key factor of staying competitive in the Luxury resort industry. ”
An experienced hotelier with 25+ Years of
Successful Hotelier who has brought
and Visitors. The Region has a huge Expat
Experience in Asia & Middle east with 5
accolades and awards to his properties.
population helping out in development
Star Hotels and Resorts. MBA – Hospitality
and setting up services to international
and 3 Yrs. Diploma in Hotel Management
What is your current biggest challenge
with Additional qualifications in Business
competing on a global scale in a highly
Ecological Management and Financial Management.
standards. The Luxury resort industry in Kurdistan region
Kurdistan Region offers a variety of
segment in the nearby countries Like
Tourist attractions like, Historical Sites,
GCC, Turkey and also Europe. The region
Natural Water falls, Pre Historic caves,
is surrounded by the well-known tourist
by AHLEI, USA. Fellow of Institute
High Altitude resort like Ours and much
destinations and these are well connected
of Hospitality- London, Management
more. The region also has a Snowy winters
with the Countries around the world.
offering Ski and snow Locations.
India Management Council. Member of
Also the biggest challenge is the Political
International Luxury Hotels association,
Most of the world is not aware of this
Situation in the nearby countries like Iran,
International Food service executive’s
majestic Destination – “Kurdistan”, along
Syria, Turkey and Iraq, which has caused a
with the Kurdistan Tourism the private
lot of strain on the industry by reduction
industry is working very hard to create
in Tourist arrivals in last Two Years.
Cross International etc.
a worldwide awareness about us. Also Actively involved in efforts with the
we are required to clear the doubts and
In your opinion what is the most
development of workforce in Hospitality
confusions in the mind of people with
important factors of staying competitive?
industry specially in Asia and Middle east,
regards to this region. The Region has a
he is a writer of various books, articles
Stable Government, Very High security,
In Today’s competitive world, where a
and is an avid tweeter on management.
safe and sound environment for Families
guest has many options, we need to
have the edge over others. Today’s Guest lives in fast paced
We do a Lot of analysis of customer expectations and
life and needs to have new and more at all times. The guests
Feedbacks to continuously upgrade our services to meet their
are virtually enabled and are online at most of the time. The
requirements. The Wow factor is expected in every aspect
information flow is very fast and instantly absorbed. Unlike old
of our operations for the Guests. We continually train and
days the decisions are made more rapidly.
develop our employees to meet the increasing demands and expectations of the guest.
Thus “Innovation & Communication” is the key factor of staying competitive in the Luxury resort industry.
We are also most active communicators on the Social Media with our combined coverage going beyond 100,000 captive
We Need to bring new activities, new Features to our resort
on continuous Basis. We at “The Korek Mountain Resort & Spa” have ensured that we bring something new at all times,
How will Haute Grandeur Global Hotel Awards compliment
we allow freedom to our employees in being creative and
your brand as a unique and transparent Global Awards
come up with Ideas about what we can do more and better
initiative offering an elegant Award concept?
for our guests. “What Next “is what we believe in, we try to start working on something before our guests get bored of the
“The Korek Mountain Resort & Spa” is a well-known name
and an Established Luxury Resort Brand in itself within the region. Known for its beautiful Scenic Natural Beauty, Luxury
We use all possible modes of communication to our guests,
accommodation, Gourmet Cuisine and lots of activities.
with the guests. Facebook, Twitter, LinkedIn, Instagram and
“The Haute Grandeur Global Hotel Awards” will ensure a
also the conventional medium of SMS and Emailers are used
global awareness for not just our resort but also the region.
to keep them abreast of all NEW and Better we plan for our
The Transparent procedures of shortlisting and finding the
winners based on actual Guest Feedbacks and Independent review of the Properties.,
To be innovative we also need to understand the Guest Requirements, in fast paced worlds these also change at a rapid
“The Korek Mountain Resort & Spa” and “The Haute Grandeur
speed. For this Guest feedback and analysis of such feedback
Global Hotel Awards” together complement each other as
is very important. Creation of the Guest usage data along with
both stand for offering a Trusted service partner, with assured
demographical details plays a very important role in creating
Memorable experience for all Guests. The Seal of the Haute
the marketing strategies and planning new offerings.
Grandeur Global Hotel Award winner, brings about confidence
More and more use of social media keeps us in direct contact
and sense of trust in the Customers visiting the property. What is your secret to staying “one step ahead” of other luxury Resorts in Kurdistan? “The Korek Mountain Resort & Spa” believes in imbibing the local culture and style in its product and operations. Which is widely visible in its interiors and the wood work all around, The Resort has been built with Minimum impact on the Natural topography and ecological system. The Resort has attained its No. 1 Position and is striving to retain this position at all times, by ensuring something new in every season. We have maintained a proper Mix of Local and Expats in our manpower as well as management, which ensures a balance of Modern and updated Knowledge with the Local specialization.
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INTERVIEW: Hakuba Onsen Ryokan SHIROUMA-SO |W| www.shiroumaso.com |E| firstname.lastname@example.org
Toshiro Maruyama General Manager of Hakuba Onsen Ryokan SHIROUMA-SO
“We strive for a high level of service and demand the best of ourselves”
What is your current biggest challenge
challenge and it is one that I welcome and
competing on a global scale in a highly
enjoy taking on daily!
competitive industry? In this evolving marketplace, my preferred
What is a “FUN FACT” about your Hotel? My grandparents were originally local
In your opinion what is the most
farmers who enjoyed taking people in.
important factors of staying competitive?
Over the years this practice of theirs
strategy is to know one’s strengths and
play to them rather than trying to be all
Again, you can never fool the customer,
business and the rest is history! Parts of
things to all people. This is not to say
and so in keeping with this line of thinking,
the original building still remain and can
we do not innovate, but rather I mean
our top priority is and has always been to
be seen in various places. Also, the affinity
the importance of being proficient in the
provide output above and beyond what
for farming continues as we grow our own
basics. Innovation and experimentation
people would expect. This is not always
vegetables which are hand-selected and
should come as a natural complement on
easy but it is the standard by which we
carefully prepared by my mother. So it is
top of the basics. We work to stay true to
hold ourselves to. We place ourselves in
very much still a family affair and it is this
our originality and spirit of service, and our
the customer’s shoes to better see their
homey atmosphere and hospitality that
strength lies in what we do and how we
It is from this standpoint
is the heart and soul of what we do. In
do it. We always make sure our integrity
that we gain insight that allows us to
addition to that, we offer a full cultural
remains intact. This is the most important
raise our internal expectations in an
experience where customers can take part
lesson and something customers recognize
“adjust & improve” process that enhances
in Taiko (Japanese drumming), Mochitsuki
the experience and provides the best
(traditional rice-cake making), and Sake
(rice wine) tasting.
Therefore, our biggest
challenge is one of continuity. In running a business there are always circumstances and issues that come up. But despite this we must continually perform and adhere to the highest levels of service. This is the
What is your secret to staying â€œone step aheadâ€? of other luxury Resorts in Japan? We do a Lot of analysis of customer Of course we are aware of the competition, but we try not to focus too much on it. Our primary focus is on knowing what we are good at and making sure we deliver in a constant fashion. We strive for a high level of service and demand the best of ourselves; the rest we leave to the customer to decide because that is where the ultimate judgement lies. How will Haute Grandeur Global Hotel Awards compliment your brand as a unique and transparent Global Awards initiative offering an elegant Award concept? It is truly an honor to receive this prestigious award and we are thankful and humbled by the experience. However, for me this is not the pinnacle or some destination we have arrived at; it is only the beginning. From this point on, we are inspired and motivated to achieve even more and aim for a higher level of customer satisfaction. We accept it with grace in our hearts but tomorrow face another day and another customer. For these encounters with new and returning customers alike, we to cement our value. So we can say the award represents an invitation or doorway to our future where we are able to grow
must provide the service that they expect, but now overdeliver
and develop further. What is your plans for 2016 to stay ahead of global industry changes where mainly hotels have to adapt constantly to spoilt guests and their demands in order to stay competitive? Going forward we will stay focused on creating more value. We understand that being in the hospitality industry, we are chiefly value-creators. This means that of course we master the fundamentals to maintain the benchmark of what our hotel represents, but beyond that we raise the bar by looking for ways to innovate and add original value, value that people might not be expecting. So in this manner we are overdelivering in a surprising and satisfying way to solidify our relationship with customers. I am speaking now in a software sense. In terms of hardware we are proud of our location and facilities so expect to not only maintain but also undertake new investments that heighten the quality of the experience. We want to offer the right amount of luxury + immersion + hospitality so this is the key element to our edge in developing long-term and sustainable business.
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Kempinski Hotel Nay Pyi Taw |W| www.kempinski.com |E| email@example.com
Kempinski Hotel Nay Pyi Taw blends its trademarks of European sphostication and luxury with the traditions of Myanmar hospitality. From our luxurious 106 Rooms and 35 Suites, to our exceptional seasonal pan-Asian cuisine, Kempinski Hotel Nay Pyi Taw provides
an unrivaled experience from the moment you arrive. Located next to the Myanmar International Convention Centre and with free high-speed Internet, the hotel is the perfect venue for MICE in Nay Pyi Taw. The Royal Pavilion greets each visitor upon their arrival. The hotel also features an exclusive collection of Myanmar traditional artworks and architectural elements that include the gold leaf adorned ceiling of the reception area - considered to be one of the nationâ€™s most valuable item.
Kempinski Hotel Nay Pyi Taw blends its trademarks of European sophistication and luxury with the traditions of Myanmar hospitality.
Crimson Resort & Spa Mactan |W| www.crimsonhotel.com/mactan |E| firstname.lastname@example.org
The true measure of an unforgettable experience is the ability to
Whether you’re travelling alone, with your special someone or with
remember everything in vivid details, you feel like you are still in that
little ones, the Director of Fun will keep you busy, or not, depending
certain place and time.Such, is the Crimson experience; it takes your
on how you want to spend the day. If you want to do nothing and
breath away and turns you into an avid story teller to share all the
do it the whole day, the beach or poolside lounges will keep you
comfortable, not to mention gets you sun-kissed after a good few hours under the sun.
Post-card worthy view of endless waters from the main resort clubhouse greets everyone upon arrival, as the sunny disposition of
There’s a list of activities for the day that you can participate in. This
the locale gets to you, refresh with the cool serving of the Crimson
is delivered on your doorstep in a coconut shell with tropical flowers
harvest, a tropical drink of lemongrass, cucumber and peppermint,
found around the resort. Start the day with a good stretch at Aum Spa
that’s provided at the reception to get you into the resort vibe before
with a yoga session. By mid-day, there are various active plays and
you settle in your abode.
sports that will let you have fun and meet new people as each team is formed with other hotel guests.
Take one of the gem carts to take you to your villa or room, get a scenic drive through pebbled pathways with bollard lamps, creating a
By late afternoon, laze at Azure Beach Club’s rock bar for that magical
surreal village experience with the villas and garden rooms along each
blue hour while enjoying your favorite liquid libation. Azure also offers
side framed in manicured patch gardens and trees.
a wide selection of modern Asian selection for lunch and dinner not
ASIA to mention a long list of specialty and modern mixes, classic cocktails,
For early risers, catch the rising of the sun by the Azure garden or the
cold ales and lagers.
beachfront for that glorious morning to start another day in paradise. If you’re up for a little exercise why not get into the pool for a few lapses
Cap the night at Score Sports Bar with a late night happy hour while
before indulging in a full breakfast buffet at Saffron Café.
you take on a challenge of chess, billiards or try your vocal prowess in the karaoke room. If you prefer a slower pace, head to Aum Spa,
Saffron is the resort’s all day dining restaurant serving buffet breakfast,
Crimson’s award-winning spa and wellness center. The 2,000sq meter
lunch and dinner as well as a good selection of ala carte options.
zen sanctuary calms and soothes the mind and body with its holistic and target-centric treatments and massages.
However if your taste is more inclined to gourmet, the International restaurant Tempo can be just the place for you. With its ever-changing
For the night, retire in one of the 250 guestrooms fitted with modern
menu, you rarely get to have the same thing twice if you visit every
conveniences set in tropical aesthetics or in one of the 40 luxurious
month. The specials vary from seafood to premium meats depending
villas with its private plunge pool and elegant 115sq meter of
on seasonality and very recently its kitchen has just been given the
space furnished with four-poster bed and separate living space for
Pan Pacific Orchard, Singapore |W| www.panpacific.com/orchard |E| email@example.com
A blissful retreat in the heart of Singapore along Orchard Road, the
Our five-star hotel along Orchard Road features a refreshed collection
luxurious Pan Pacific Orchard, Singapore hotel features a collection
of guest rooms, modern and rejuvenating leisure facilities designed to
of indulgent comforts amidst lush modern spaces.
enhance every moment of your stay. An excellent base for business and leisure travellers, you will find diverse dining options and
Nestled along this dynamic cityâ€™s premier shopping belt, Pan
refreshing experiences that celebrate our signature Pacific hospitality.
Pacific Orchard, Singapore offers convenient access to a variety of entertainment and retail options, including Palais Renaissance,
Through our discerning and personalised service, we take care of the
Wheelock Place and ION Orchard, one of the cityâ€™s largest malls,
finest details of your stay with us so you can set out to achieve all that
showcasing well-known luxury brands. It is also a five-minute drive
you have planned for the day.
from the Singapore Botanic Gardens, which has been designated a UNESCO World Heritage Site.
An excellent base for business and leisure travelers, you will find diverse dining options and refreshing experiences that celebrate our signature Pacific hospitality.
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Marina Mandarin Singapore |W| www.marinamandarin.com.sg |E| firstname.lastname@example.org
Situated in the heart of the city, Marina Mandarin Singapore offers
In addition, a series of 12 meeting rooms can accommodate smaller
a breathtaking view of the Marina Bay and has convenient access to
business-style gatherings. Every meeting space is enhanced with
the Marina Square Shopping Mall.
advanced audio-visual equipment and Internet access.
The hotel has one of the highest atrium in South-east Asia, which rises
Be spoilt for choice with an array of sensational Asian and
through 21 storeys. Each of the 575 rooms is connected to wireless
International flavours at AquaMarineâ€™s Halal-certified food stations.
or broadband Internet access and is complemented by views of the
Savour authentic Cantonese fare and dim sum at the award-winning
Peach Blossoms. The Atrium Lounge invites guests to relax amidst the chirping of Asian exotic birds with its selection of fine drinks and
Providing award-winning meeting facilities that spell stylish versatility, the pillar-free Marina Mandarin Ballroom can accommodate up to 700 people and the Vanda Ballroom allows for a group of up to 300.
delectable homemade cakes.
Experience Asian Grace, Warmth And Care At Marina Mandarin Singapore
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Pimalai Resort & Spa |W| www.marinamandarin.com.sg |E| email@example.com Amidst 100 acres of tropical vegetation, direct access to over 900 meters of pristine sandy beach, lose yourself in the sights and sounds of nature, with buzzing cicadas, birds and eagles hovering majestically above, and mischievous squirrels and monkeys on the trees surrounding you. With 121 accommodation units comprising of serene villas, elegant suites and quaint rooms, this unique resort surrounded by famous snorkeling and diving spots takes you closer to nature than you could ever imagine.
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Amatara Resort & Wellness, Phuket H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM
|W| www.amataraphuket.com |E| firstname.lastname@example.org
What is Eternal Happiness? We spend most of our lives trying to
At Amatara, our guests continue to enjoy the exceptional service
achieve happiness through success. Ironically, this effort can stop
that they always have done, and now they will have more choices of
us being truly happy as with success comes stress, obligations and a
services from a peaceful relaxation to an incredible range of wellness
demanding and busy life. Happiness should not be the end goal but a
treatments to enhance their wellbeing, making their stay with us even
method by which we journey. Taking time to harmonize our lifestyle
habits is the only way to Eternal Happiness. Amatara Resort & Wellness has launched the world’s first luxury Thai To consider yourself happy you must open your eyes and look at a
Hammam at Amatara Phuket. Blending together traditional Turkish
holistic definition. You must have inner and outer peace. This is not
and Moroccan bathing practices with the wisdom and gentleness
just your mental state but your physical state too.
of authentic Thai spa healing arts, the treatment combines the sensations of pampering, soaking, exfoliating, cleansing, contrasting
Amatara created a resort and wellness destination dedicated to your
temperatures, deep massage and calming rejuvenation.
body and soul enrichment: designed to encourage and cultivate Eternal Happiness in every guest. Adding to our existing world class
Amatara’s regional destination spa is renowned for its world-class
resort accommodation and facilities for leisure guests, when we
treatments, ocean vistas and signature therapies. The Amatara Thai
consider wellness, we look at your entire experience with us - the
Hammam Experience is our new flagship spa treatment that combines
sublime night’ s rest in luxurious comfort and excellent Thai hospitality
Hammam traditional bathing principles and soaking techniques with
and personalized service; the incredible wellness, fitness, spa facilities
the best of Thai wellness philosophies, massage and aromatherapy.
and healthy cuisine supporting you on every step of your journey; the panoramic sea view and rejuvenating ocean breeze all combine to
This is the first facility of its kind in the world, and we are delighted to
ensure a soul enriching experience which delivers Eternal Happiness.
be able to offer this to our customers in Thailand for the very first time. The Thai Hammam Experience at Amatara starts with a traditional
The blend of Western and Eastern healing treatments for mind and
sauna followed by a waterfall or jet blast rinse to cool down the body
body create a full suite of wellness packages tailored to match your
temperature. Then the guest will be escorted into the Hammam room
needs exactly. The wide range of services ensures you are always in
to have an intensive hair treatment applied on along with the scalp
control of reaching personal goals. The facilities go beyond indulgent
massage before going into the Thai herbal steam room to soften skin
relaxation, allowing you to experience the world’s first Thai Hammam:
and relax muscles. Once the skin is softened, the guest indulges in a
a perfect mix of Turkish treatments, Moroccan bathing practices
full body massage and exfoliation atop an internally warmed stone
and Thailand’s unique therapies. As your journey continues you’ll
bed. The Thai hammam massage is a luxurious combination of 100%
experience natural mud treatments and a stay in the unique Himalayan
organic natural products and therapeutic massage with a strong Thai
salt room. The expert team is with you every step of the way acting
influence. The next step in the journey is a deeply soothing, healing
as your guide.
and detoxifying thermal mud bath. The body is completely covered with therapeutic mud, while the guest relaxes on an internally heated
Your journey to Eternal Happiness doesn’t stop when you enter your
stone bench. The pores of the skin are open from the heat of the mud
private pool villa. Luxurious surroundings and ocean views ensure a
room and the previous stages of the Hammam process, and the dead
serene and refreshing stay. Your every whim answered, your every
skin removed, allowing the minerals of the mud to be absorbed into
need met. The team at Amatara are ready to create your sanctuary
the body via the skin. This is not only wonderfully detoxifying and
for the soul, crafting unforgettable moments of pure relaxation,
soothing for the skin, it helps to reduce inflammation in the body, thus
uniquely allowing you to experience them with your loved ones. This
reducing aches, pains and muscular stiffness. After several minutes, a
is Amatara’s secret, a journey of sheer indulgence shared with loved
gentle steam infuses the mud room, softening the mud in order to be
ones. There is no Happiness more Eternal than that.
easily rinsed off.
ASIA After rinsing, guests take rest in a soothing Himalayan Salt cave relaxation zone. Negative ions released into the air of the salt room are akin to those of the fresh ocean air, and the salt elements are particularly beneficial for the respiratory system. The Thai Hammam Experience ends with Amataraâ€™s Signature Massage for ultimate relaxation. For the hammam itself, Amatara has created an exquisite architectural design to deliver its Thai Hammam programs, a mix of traditional Turkish and Moroccan influences with modern Asian style and luxurious elegance. The Thai elements of the Hammam are built around gentleness and a sense of wisdom referred to in the cascading mosaics, modern, clean geometry, and gold-coloured Turkish fittings and accompaniments. The Thai Hammam Experience is so memorable and invigorating that it is now included with any wellness package stay at Amatara Resort & Wellness. The program launches officially from March 2016.
HANOI LA SIESTA HOTEL & SPA |W| www.hanoilasiestahotel.com |E| email@example.com A peaceful hotel with a homely feel, La Siesta hotel is the newest
relax even more during your stay with us. For food lovers experience
member of the Hanoi Elegance Hotel Group. Apart from the rest of
Vietnam’s authentic cuisine at the RedBean Restaurant on the ground
our other properties, it embodies pure luxury.
floor. Additional thoughtful touches include our 24-hour customer service, evening turn-down service, free unlimited wireless internet
Promising a warm welcome and personal service superbly located on
in every room, cable TV and movie theatre on demand…etc, which we
old Ma May Street, it is in easy reach of Hanoi’s evocative Hoan Kiem
hope will make your stay extra special.
Lake and major attractions. The latest gem is both modern in style as well as embodying the hidden charm of Hanoi’s old quarter. The hotel has 50 spacious bedrooms, including Suites and Duplex rooms. The Suites have modern and comfortable facilities with seating area. And the duplex rooms are particularly good for families and groups of friends. Other facilities include a spa, gym, movie room helping you
A peaceful hotel with a homely feel, La Siesta hotel is the newest member of the Hanoi Elegance Hotel Group. 89
Europe has a rich cultural history extending also into the finest hotels located in this region.
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Hotel Vesper |W| www.vesperhotel.com |T| (31) 71 800 99 88 Vesper Hotel is the first boutique hotel along the Dutch coast, based on the quiet south side of the boulevard of Noordwijk. It is a fine luxury hotel for cosmopolitans from all over the world. It consists of 27 unique rooms with handmade beds exclusively designed for Vesper by Softline. All rooms consist of their own luxury facilities, such as rain showers in the middle of a room, a bathtub with seaview, a private sauna, large balconies/terraces with sea-view, vintage design from a market in Amien (France) mixed with modern brands like Vitra - and all in different colors. Personal attention, high quality service, luxury design, exquisite food and drinks (including both signature cocktails and a complete wine cellar), a warm atmosphere and a perfect place to watch the sun go down: thatâ€™s what Vesper is all about. Because at Vesper we
believe leisure is much more than relaxation, leisure is an art.
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Relais & Châteaux Hotel Heritage |W| www.hotel-heritage.com |T| firstname.lastname@example.org Hotel’s location in the heart of mediëval Bruges and close to many canals, is ideal for sightseeing, museums and World Heritage visits, luxury haute couture fashion boutiques and chocolate shops, theatre and Romantic hotspots. Spend some more time with us to explore Bruges’ Wood and Wetland or enjoy our seaside at nearby cosmopolitan Knokke. The Heritage’s 22 rooms are blending comfort and classical elegance topped with discreet technology. To savor local cuisine and for a true taste of all that’s best of Belgian cuisine, head for Le Mystique Restaurant, only finest seasonal ingredients are used by chef Gregory Slembrouck combined with World flavors. Ready to delight and satisfy your taste. Turn your trip into a truly unique retreat … the passion of Johan & Isabelle Creytens and their dedicated team. Still wondering why guests insist in staying with us…? Because you are special to us! Ipad2 with free Wifi, Bose music with iPod/iPhone dock, Nespresso coffee, handmade Nilson bed with luxury linen and marble bathrooms with Durance toiletries, ... in all rooms
Andronis Luxury Suites / Andronis Exclusive |W| www.andronis-suites.com |T| email@example.com Reflecting traditional Aegean architecture and overlooking the island’s volcanic crater or caldera, the Andronis Luxury Suites represents the most luxurious, dreamy escape in a Mediterranean setting beyond comparison. The multi-villa property gently cascades down the side of this unparalleled Greek
island, forming part of the traditional landscape yet with Zen-like sophistication and discrete luxury that transform these 27 award-winning suites into a lifetime experience for its elite visitors. Elements of minimalistic design combined with stunning views, while multi-level balconies blend with a predominantly white assortment of furniture and finishes, awoken occasionally by touches of red and blue to tickle the senses. Andronis Luxury Suites is set in the quite town of Oia – or Ia as it is pronounced in English – only a short drive from Santorini’s airport and from Fira, the island’s main town.
INTERVIEW: Reykjavik4you Apartments |W| www.reykjavik4you.com |E| firstname.lastname@example.org
Hotel Manager and Owner Reykjavik4you Apartments
“The secret of being one step ahead is the small things and the entire staff of my hotel works like a well- oiled machine ”
I’m proud of being the designer of all the
What is your current biggest challenge
apartments in Reykjavik4you Apartment
competing on a global scale in a highly
Hotel.My career are in the Hotel industry
are as a receptionist and head settlement.
What is a “FUN FACT” about your Hotel? One fun fact about the hotel is that it was built by the owner and it is a family run
Working in bank for few years before
Our way to stay competitive on a global
I founded the construction company.
scale is personal and friendly service
Founder of construction company Ibyggd
and beautiful fully equipped modern
What is your secret to staying “one step
which built the apartments buildings
ahead” of other luxury Hotels in Iceland?
In your opinion what is the most
The secret of being one step ahead is the
important factors of staying competitive?
small things and the entire staff of my
among other projects in Iceland.
hotel works like a well- oiled machine The most important factors of staying
treating all our guests with personal
competitive are making our guests feel
service. That will make the guests have
like home, centrally located apartments
a wonderful experience staying at our
and easy accessibility for information. The
hotel. We offer free DVD collection, free
management takes personal responsibility
books library and day tour bookings in
for the guest happiness and well-being
the reception. The guests will be provided
during their stay.
with a free local cell phone that they are free to use during your stay.
How will Haute Grandeur Global Hotel Awards compliment your brand as a unique and transparent Global Awards initiative offering an elegant Award concept? The Haute Grandeur Global Hotel Awards will emphasize Reykjavik4you Apartments Hotel as a luxury hotel on a global scale. What are your plans for 2016 to stay ahead of global industry changes where mainly hotels have to adapt constantly to spoilt guests and their demands in order to stay competitive? There are a lot of changes in the process for this year. We are going to rebuild one of the oldest stone houses in Reykjavik that was built in 1881 called “Brenna”. The house is located right in the middle of the parking lot. We are planning to have an old style apartment there so our guests can experience Reykjavik like it was. We’ll always give our best to fulfill every guests wish and to make sure your stay is unforgettable.
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Sofitel Luxembourg Le Grand Ducal |W| www.sofitel.com |T| H5555email@example.com Overlooking the PĂŠtrusse Valley, the Sofitel Luxembourg Le Grand Ducal offers a view on the historic district of the city. This is the perfect place to immerse yourself in the delightful charm of Luxembourg, while enjoying a welcome and excellent facilities. The hotel is ideally located in the historic center and only 10 minutes from the airport. In addition, many banks, international institutions and the station TGV are nearby. Sofitel Luxembourg Le Grand Ducal is ideally located for exploring the city. Consider visiting the Bock case-mates (fortifications of Luxembourg who had a stunning walled city). Admire the modern art museum collections Artau GrandDuc Jean (MUDAM), visit the museum DraĂŻ Eechelen or the museum of the Bank. Of course, we do not forget the shopping, including streets Capuchin biggest shopping street of Luxembourg.
Cappadocia Cave Resort |W| www.caveresort-cappadocia.com |E| firstname.lastname@example.org Discover the magical lunar landscape of Pigeon Valley from Cappadocia Cave Resort, an exceptional resort and spa that reflects the unique cultural heritage of the region, and is known for its spectacular cave structures. Guests enjoy astounding views of the 30 million year-old volcanic rock cones, (known as ‘fairy chimneys’), from the hotel’s layered terraces and outdoor pool, as well as two excellent restaurants, three bars and a superbly equipped spa with a wealth of relaxing treatments. The beautifully designed rooms and suites at Cappadocia Cave Resort and Spa have a succinctly romantic, cave atmosphere with natural stone walls, yet provide lavish comforts with embroidered pillows, rich carpets and dark wood, adding an Oriental accent. Each room has a hydro-massage shower or tub and a digital jukebox, and suites offer a private patio or balcony. Be sure to check out the spa, reassuringly large with a heated indoor pool, hammams, saunas, snow and steam rooms. Rise early to take a hot-air balloon ride across the ancient rock formations. Then head to Goreme Open-Air Museum, a UNESCO World Heritage Site, with early Christian churches carved out the rocks and decorated with frescoes. Discover the fascinating underground city of Kaymakli, built on eight subterranean levels and then return to Cappadocia Cave Resort and Spa for a soothing dip in the pool before dinner in the main restaurant.
Kamer01 Amsterdam |W| www.kamer01.nl |T| email@example.com A truly unique experience in a Unesco Heritage site, in the heart of the Amsterdam Canal District panoramic views - gourmet breakfasts designer rooms - personal attention and Tommie the Beagle In the heart of Amsterdam you will find “Kamer 01” (room 1); a bed and breakfast designed with a philosophy of style and personal service. Situated in a bend of the Singel Canal it has a view towards Flowermarket, Spui and the 9 Streets district. Surrounded by museums, cultural activities and fine restaurants, your stay at ‘Kamer 01” is the beginning of your discovery of Amsterdam. In this beautiful heritage building you will come to appreciate the typical “feel” of Amsterdam. The house was originally built in 1585 and since then was renovated almost every century since. It still has lots of original features, including the original spiral staircases, wooden ceiling beams and a visible wooden roof construction. In the breakfast room there are even some fragments of 18th century wallpaper. In 2009 the interior was professionally renovated by Atelier Hertogh to meet modern day artistic and technical standards. The B&B has 1 Suite and 2 rooms: The Green Suite on the first floor, the Red Room on the second floor, the Blue Room on the 3rd (attic) floor. They all have en suite marble bathrooms, a sleeping area in the back and sitting/working area in the front. Then again… who can work with a view like that? In these delightful surroundings your hosts; Peter, Wolter and Tommie the Beagle offer you a concept of personal service aimed at making your stay a memorable one.
THE THIEF |W| www.thethief.com |T| firstname.lastname@example.org The Thief’s location is a story in itself: Tjuvholmen, Norway, was once a waterfront borough rife with all manner of skullduggery — a place where the most dangerous criminals were banished for their crimes. Only a few centuries ago, Tjuvholmen, which translates to “thief island” or “thief inlet,” was not the kind of place anyone besides a miscreant would be caught dead in. And yet, there I was in this Oslo neighborhood, suitcase in hand, ready to step through the doors of The Thief hotel — a reference to the past in name only, thankfully. In modern-day Oslo, ties with the area’s tainted reputation were severed long ago. In fact, there is no indication at all that this modish municipality of contemporary waterfront buildings was or has been anything but a premier art and design hub of northern Europe. Today’s Tjuvholmen is a collection of buildings showcasing the latest architectural trends, famed art galleries, outdoor artwork, a beachside sculpture park and Oslo’s crown jewel of contemporary and modern art, Astrup Fearnley Museet (museum), designed by acclaimed architect Renzo Piano. Included in that esteemed lineup is The Thief. Since its debut in January 2013, the small luxury hotel has been turning heads in the art and design world, offering an upscale, urbane alternative in what is arguably the most aesthetically distinctive neighborhood in Oslo. At the hotel’s entrance, I gazed curiously at the compelling sculpture positioned prominently against the building. Inscribed on the building above the human figure bowing before me were two words: The Thief. I wondered why a hotel would call itself that. In time, the answer unfolded. During the course of my visit, I learned that the staff, like many of the world’s best, work skillfully — and sometimes covertly — behind the scenes to ensure guests have seamlessly comfortable stays.
“There’s a phrase we like to use here,” said Dominic Gorham, guest relations manager for The Thief, while chatting over a cuppa hot ginger tea, a brew he blended personally for me because I wasn’t feeling well. “We say, ‘stealing you away from everyday life.’” And I did feel like I had been taken from my ordinary routine. I couldn’t resist discovering all the original, handpicked modern and contemporary artwork and stylish furnishings displayed throughout the communal spaces, from the lobby and library areas to the dining room and rooftop terrace overlooking the fjord and local cityscape. The hotel provides guests with a treasure hunt map that details the art throughout the hotel. A special gift awaits in the Astrup Fearnley museum shop for those able to locate the most unique piece in the collection. Plus, all guests receive free entry into the museum. The hotel’s art collection was handpicked by world-class curator Sune Nordgren, who believes that “redefining hotel art is about giving the guests quality experiences, causing reflection and perhaps changing their perception of reality for a brief moment.” It only makes sense that Nordgren finds Tjuvholmen and The Thief the perfect locations for his vision. Great works from emerging artists, local Norwegians and world-class talent are works and video art. In a word: stunning. The 118-room hotel completes a revitalized and vibrant Tjuvholmen district, offering a perfect complement to its architectural and artistically endowed neighbors.
exhibited at every turn, from paintings, sculptures and photographs to multimedia
Winding down in my room after all that stimulating artwork was the first order of business for me (and to think, I hadn’t even left the building yet). Modern travelers will appreciate the technology-enhanced guestrooms that provide state-of-theart conveniences. I loved watching the video “art on demand” offered on the interactive television as I wrapped up in a warm designer wool blanket by L&J for Roros Tweed and donned a pair of custom Norwegian wool slippers and a cozy bathrobe created by a local fashion designer. A thoughtful turndown gift added to the preparation for a good night’s rest. A slender thermos of hot water and a teapot of relaxing verbena herbal tea was left in my room, perfect for sipping while drawing a bath in the deep soaking tub doused with bath salts before bedtime. Here, I could reflect on the next day’s agenda — perhaps a stroll to the art galleries and boutiques and lunch along the waterfront, or maybe I would indulge in a treatment at the hotel’s top-ranked The Thief Spa. All the possibilities sounded delightful. For the next several days, I was robbed of all my worries and concerns, swept away in the unlikely arms of The Thief.
Hotel Cubo |W| www.hotelcubo.com |T| email@example.com The word Cub stands for originality, setting new standards and a cosmopolitan atmosphere. In the centre of Ljubljana, capital city of Slovenia, in walking distance from the most important sightseeing sites and the shopping streets with lots of bars, night clubs, and restaurants you can find a new confirmation of all three of the above qualities : Hotel Cubo. Impressive residence of a hotel was built around 1830 for the family of attorney and rebuilt in 1930’s in middle European cubist Art Deco style. During its history it was home to a ballet school, a publishing company, an educational centre for first aid, driving school and most recently a famous milk cafe ‘Miska’. After thorough renovation the refurbished building opened its doors again in 2011 as a design hotel, using only the best quality materials and with a wink to the cubism of elder times. All rooms are luminous and decorated with particularly good taste in a warm contemporary style using only the highest quality materials and amnesties.
Shangri-La Hotel, At The Shard, London |W| www.shangri-la.com/london |T| firstname.lastname@example.org Shangri-La Hotel, at The Shard, London, which opened in May 2014 to great acclaim as the first luxury five star hotel on the Southbank, has had an exciting year of culinary, cultural and charitable initiatives. This year, Shangri-La Hotel, at The Shard, London welcomed a new Executive Chef and has launched several exciting culinary developments. The hotel appointed Gareth Bowen as Executive Chef, and since his appointment he has worked to integrate his culinary philosophy into the hotel’s restaurants and destination bar, GONG. The ‘At the Market with the Chef’ package offers guests the opportunity to observe and participate in sourcing local ingredients and then creating personalised five course dinner by a world class chef. Moreover, in the spirit of Shakespeare’s 400th birthday, each guest enjoying a room at the hotel is greeted with a Romeo and Juliet inspired cocktail. The hotel’s commitment to celebrating important cultural and historical events is evident through a vast array of celebratory culinary initiatives. For example, to mark the Queen’s 90th birthday a Royal Afternoon Tea is available to guests in Ting Lounge, followed by a celebratory cocktail in line with the Queen’s favourite
tipple: the Queen’s Way. The hotel also partnered with acclaimed chocolatier, Paul A. Young, to offer guests a selection of Royal Chocolates available at the hotel’s patisserie, LANG. One year after the hotel’s opening, Shangri-La Hotel, At The Shard, London launched a year-long Cultural Salon series on an East meets West theme, with monthly luminaries offering ticket holders fascinating insights into the world of the worlds of design, art, literature, fashion and music. Names included Sir Paul Smith, Beatrix Ong and Jimmy Choo. In June, editor-in-chief of Vogue China, Angelica Cheung will be hosting an exclusive talk as part of the Cultural Salon series.
In addition to the cultural salon series, the hotel has partnered with a number of up-and-coming Asian fashion designers to highlight the hotelâ€™s commitment to global creative talent. In keeping with the hotelâ€™s commitment to supporting their nominated charity, the Blackfriars Settlement, various initiatives were organised in to raise funds for the local charity. In March, Shangri-La Hotel, At The Shard, London, presented The Blackfriars Settlement with a donation of ÂŁ15,000, a sum which had been raised over the course of the year through various activities organised by the hotel and an annual charity day off for employees. All proceeds from ticket sales to the Cultural Salon were similarly to this nominated charity.
AMERICAS South America is renowned for its natural beauty and attract thousands of guests to their stunning beach resorts every year. For the returning guests it is all about the overall experience that should be memorable. Visit our shortlisted hotels in this region to found out why they have been nominated for the Haute Grandeur Global Hotel Awards.
Dream Downtown, H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM
|W| http://www.dreamhotels.com/downtown/ |T| +1 212-229-2559
A boutique new york city hotel with an emphasis on service and after-dark possibilities
Summit Lodge H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM
|W| www.summitlodge.com |E| email@example.com
A fun boutique hotel for your next escape to Whistler.
With an eye for all the little things, our redesigned suites contain a kitchenette, fireplace, balcony, large soaker tubs and bathrobes. We make it easy for our guests to enjoy all the adventures Whistler has to offer by providing “complimentary” perks like in-room Ipads, Wi-Fi, shuttle
service, pet stays, gourmet hot beverages, bike and snowshoe rentals and equipment storage. Rejuvenate at Taman Sari Royal Heritage Spa or in our own heated outdoor pool, hot tub, fire pit and indoor sauna……a memorable guest experience that fuels laughter and wonder. 127
Etnia Pousada & Boutique |W| www.etniabrasil.com.br |E| firstname.lastname@example.org
Close to everything and far from the world.
128 Inaugurated on New Year’s Eve 2001/2002, Etnia Pousada is located a few steps from the epicenter of Trancoso, the Square, 15 minutes from the beach and 80 km from Porto Seguro. Among its attributes internationally recognized by critics, it is considered as a destination par excellence for those seeking tranquillity, sophistication and at the same time simplicity. Planned and designed to offer privacy and relaxation, the inn was built in an area of 7000 square meters. A true oasis in the woods that combines the beauty of nature with the comfort of its facilities and unique décor with ethnic inspiration (hence the project name). In this scenario, every detail or object exposed has a cultural reference that refers to different peoples and ethnic groups. This can be easily observed in both social spaces as the seven suites, two of them masters (Gipsy and Meditarráneo) and the other, doubles (Kyoto, Cottage, Tribal, Trancoso and Goa). In common, they all reflect this unique style of decorating theme.
Internally, each of the bungalows has furniture - from all regions of the planet - acquired personally by the owner, air conditioning, wi-fi, telephone, minibar, safe, Swedish pillows, Egyptian cotton linen closet, balcony, dressing room and a Private garden with outdoor shower. In addition to these units, Ethnicity also counts with two villas (Ibo and Alafia, words in Yoruba that refer to a sacred place to relax). Both are ideal to accommodate families and couples of friends traveling together and fully equipped, allowing guests to cook during the hosting period without bothering to clean up after, because the hostel has chambermaid service. In its infrastructure, the hostel has a swimming pool with bar and lounge, parking and restaurant. Among the possibilities for experiences outside the property, just ask the concierge the extensive activities menu. Among them, massage, surfing, kite surfing, Pilates, biking, yoga and capoeira, as well as tours of the region and fishing in
And if it comes to gastronomy, the capricious service also extends to the table. The breakfast is served by the pool or on the balconies of the bungalows, and is plentiful in cakes, breads, jams, juices and yogurts, all
the high seas.
done by hand. In the restaurant, dominates a proposal multi-ethnic fusion cuisine with reinterpretations of the Mediterranean, Bahian and international cuisine. On the menu, some dishes stand out, such as the Kyoto (grilled fish with sesame and soy sauce with rice with banana and
nuts) and La Mer (grilled shrimp with leek sauce, rice and sautéed potatoes), as well as fresh pasta and a variety of salads. With all these goodies, not by chance the Etnia Pousada & Boutique, which integrates BLTA (Brazilian Luxury Travel Association) won in just over 15 years of operation, numerous international awards. Among them, the “Great Value” by Travel + Leisure and Elle Chic Shack Awards (Elle UK); “Best Budget Hotels” by Tablet Hotels; recommendation of the prestigious Conde Nast Johansen, and has been elected one of the top four hotels in Brazil by the German publisher Taschen in the book “Great Escapes of the World”, which selected the 90 best from around the world.
AFRICA Africa offer hotel experiences that are outstanding in every sense of the word, from bush to city experiences. Here we introduce properties to you that has been shortlisted for the prestigious Haute Grandeur Global Hotel Awards and that is worth a visit.
Radisson Blu Hotel
Dakar Sea Plaza |W| www.radissonblu.com/en/hotel-dakar |E| email@example.com The Radisson Blu Hotel, Dakar Sea Plaza is a perfect example of this. Located on the Cape Verde Peninsula, this sophisticated, modern resort boasts an enviable address in the elegant Fann Corniche neighborhood. The 241 guest rooms and fully equipped suites of this stylish accommodation are characterized by their contemporary design and superb amenities, including individual climate control and Free high-speed, wireless internet. The Dakar Sea Plaza houses 3 on-site dining options and one bar for your enjoyment. Experience the remarkable L’Avenue Restaurant, where chefs are inspired to transform Senegal’s rich history of African, Dutch, and French influences into truly unique Mediterranean cuisine. Unwind by the outdoor infinity pool with a refreshing cocktail from the Pool Bar, or sample fresh-caught, grilled seafood at the Pool Side Restaurant. Savor the explosive flavors of The Little Buddha Dakar, where the eclectic culinary styles of the Pacific Rim come together to create a one-ofa-kind Asian-fusion experience. The hotel’s fitness center and spa provide the perfect way to maintain your fitness routine and relax your troubles away. If you find yourself in Dakar on business, the hotel’s 12 modern meeting rooms and refined ballroom are perfect for planning a productive conference or stellar gala.
Mhondoro Game Lodge
|W| www.mhondorogamelodge.com |E| firstname.lastname@example.org Mhondoro Game Lodge is a luxury 5-star lodge in Welgevonden Game Reserve, a malaria-free and Big 5 game reserve in Limpopo, a mere two hour and forty five minutesâ€™ drive from OR Tambo. The main lodge and private villa have recently been (re)built and the interior of its suites have been refurbished, offering a tasteful mix of African chic and contemporary design. The luxurious, child-friendly lodge has quickly become famous for its new underground waterhole hide, connected to the main lodge by a tunnel, offering an easy, safe and above all unique opportunity to be amongst the animals drinking at the waterhole in front of the lodge. Mhondoro has a large heated pool, a fabulous cuisine for all, a gym with a sauna and a separate Spa building to enjoy different massages, treatments and/or to take a (milk) bath on the private deck overlooking the waterhole.
136 H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM
Silver Bay Villa |W| www.silverbay.co.za |E| email@example.com Silver Bay Villa is a private luxury escape on the South African Cape West Coast. Situated right on a deserted beach with sweeping views across Stompneus Bay and the surrounding dunes, the villa is designed as a contemporary family retreat that makes the most of indoor outdoor living. There are 4 luxurious bedrooms, all ensuite, plus a large games room on the lower level. The open plan upper level is for chilling out on the expansive living room sofas whilst gazing out to sea, cooking, eating, and taking a dip in the year round temperature controlled pool. The work of award winning SAOTA Architects from Cape Town, Silver Bay Villa is equipped with premium brand appliances and interior design features which make it an exceptionally enjoyable experience for a weekend, mid week getaway or 2 week holiday experience any time of the year.
140 H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM
|W| www.ellerman.co.za |E| firstname.lastname@example.org
Ellerman House is the quintessential urban retreat for discerning luxury travellers wanting complete exclusivity in Cape Town, South Africa. Located in Bantry Bay, the small, privately owned hotel offers spectacular Atlantic Ocean views against the dramatic backdrop of Lion’s Head. Clifton’s sheltered beaches are within walking distance, while local attractions such as the Table Mountain Aerial Cableway and V&A Waterfront are 10 minutes by car. Originally a private residence, the historic Cape Edwardian-style mansion has 13 individually decorated rooms and suites, terraced indigenous gardens overlooking the ocean, and two ultra-modern villas. Enhancing the entire property is the owner’s extensive collection of original South African art. Compared to the old-world elegance of the main house, Villa One and Two are sleek and glamorous with en suite bedrooms, spacious entertainment areas, private infinity pools and ocean views. Villa One incorporates the tranquil Ellerman House Spa, which specialises in cutting-edge massage techniques, anti-ageing beauty treatments and hydrotherapy. Villa Two is built above the Ellerman House Wine Gallery, which is not only a spectacular cellar for the hotel’s 7500-bottle wine collection but offers an interactive, experiential journey into the world of wine. The natural splendour of the hotel’s unique location is matched by generoushearted hospitality - guest experiences and excursions are all tailor made – modern cuisine that reflects the best of local and seasonal flavours, and a vast collection of South African vintage wines. From local design and art to wine and food, Ellerman House strives to offer a world-class guest experience that remains authentically South African.
144 H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM
Endless Horizons Boutique Hotel
|W| www.endlesshorizons.co.za |E| email@example.com This stylish Boutique hotel offers the best of luxury that Durban has to offer. Located on Umhlanga Rocks drive this “hidden gem”, as it is often referred to, boasts 12 beautifully appointed guest bedrooms. The Executive rooms and pool deck features a striking 180 degree view of the Indian Ocean. All the bedrooms come complete with minibar fridges, en-suite bathrooms, flat screen televisions, complimentary high speed Wi-Fi internet and all the amenities that one could desire. Six of the bedrooms also offers a balcony and is the perfect spot to relax and soak up the Durban sun. The architecture and décor of the building lends itself to a serene and Zen feeling with clean lines and big open spaces. The themed décor showcases an Eastern feel with emphasis on the various elements like wood, metal, earth and water. The two symmetric koi ponds at the hotels entrance is home to large and colorful koi’s and the calming sounds of the water feature captures the tranquility of this boutique hotel experience. The onsite restaurant is the perfect choice for special occasions or to spoil someone special. The small and intimate dining room offers more spectacular ocean views and sumptuous meals that cater for any taste and desire. Be sure to make a reservation as this venue is quite popular for group events and functions. Attention to detail and excellent service is certain with attentive and skillful staff. The well-appointed conference room divides into two smaller venues and can cater for groups of 10 to 70 people. The venue includes an overhead projector, AV and sound equipment as well as dedicated high speed Wi-Fi internet access. The large stacking doors open to the pool deck and a private balcony for less formal occasions. This venue which leads onto the pool deck with stunning views is an excellent choice for weddings and special functions. Under the management of The Endless Group, the service delivery to guests and visitors are world class and no request too extravagant for the hotel team. The employees live by the philosophy of adding something “extra” to everything that they do; it’s no wonder that this hotel is “extra-ordinary”! The experienced and professional personnel will assist you in any request ensuring that you unwind and rejuvenate; whether travelling for business or leisure.
148 H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM
W www.victoriamanor.co.za E firstname.lastname@example.org T +27(0)45 838 4249
For Love & A Story...
Nairobi-Sun Africa Hotels |W| www.sunafricahotels.com |E| email@example.com With just 14 private, spacious suites, true attention to detail and personalized service can be expected at Sovereign Suites. This luxury Nairobi boutique hotel is set on a private, well-manicured estate, complete with its own lake. The hotel offers The Main, a delicious restaurant, as well as meeting and event space. Whether you seek a romantic getaway or simple peace and quiet, Sovereign Suites is an ideal choice .
OCEANIA The region offer a service orientated culture that is evident from the outstanding hospitality experiences we present to you here.
Aro Ha Wellness Retreat |W| www.aro-ha.com |E| firstname.lastname@example.org Aro Ha Wellness Retreat is a purpose built luxury wellness
diligent attention to wellness will be rewarded with a youthful
retreat, set in spectacular surroundings near Queenstown, New
embodiment of exceptional health. If a transformative shift is needed,
Zealand. A first-of-its-kind retreat centre, fusing advanced eco
Aro Ha is the ideal elixir.
accommodation, permaculture based self-sufficiency, and world-class results-oriented programming.
Designed and constructed by a team of New Zealand’s leading consultants, Aro Ha exemplifies best practices for living in balance with
Located in New Zealand’s ethereal Southern Alps; Aro Ha is ideal for
nature while meeting our modern needs. Localised food production
solo travellers, couples, or friends, our physically stimulating programs
from permaculture gardens is used to provide a signature wellness
sculpt the body and mind with sub alpine hiking, vinyasa yoga, and
menu. Off-grid power generation, Passive Haus building techniques,
dynamic movement. Programs include nutrient dense vegetarian
and New Zealand’s first renewable distributed heating scheme all
cuisine, healing bodywork, and daily mindfulness practice. Your
ensure the retreat treads lightly on the local environment.
VOMO Island |W| www.vomofiji.com |E| email@example.com On the heels of VOMO Island Resort’s recent five million dollar renovation, the 225-acre luxury private island retreat in Fiji is proud to share this nomination news. “We are so pleased to share VOMO’s recognition with the Haute Grandeur Global Hotel Awards. It’s the culmination of our team’s hard work around the renovation and our dedication to providing our guests with the best possible luxury vacation experience,” says General Manager, Mark Leslie. The VOMO renovation transformed 26 Hillside and Beachfront Villas featuring sleek modern design, upgrades to public spaces, additions to the iconic Rocks Bar restaurant and Reef Restaurant offerings elevating service and amenities ensuring its world-class reputation. VOMO Island Resort offers friendly world-famous Fijian hospitality, crystal blue waters, pristine beaches, snorkelling and scuba diving options, for an unforgettable vacation experience for families, couples and groups.
OCEANIA ABOUT VOMO RESORT: VOMO Island Resort is located only a short, scenic 15-minute flight from Nadi in the South Pacific. Where Fijian culture still exists from a bygone era, this secluded hideaway is home to legendary soft sand beaches, crystalline blue waters welcoming, couples, families and groups. Nestled amongst lush greenery, the 30 villa accommodations include 7 Hillside and 19 Beachfront Villas and 2 Beachfront Retreats. Additionally, The three-bedroom Royal Villa and four-bedroom Residence offers an indulgent island experience with their own private pools, living and private dining areas. Resort amenities include a PADI Dive Centre, Day Spa, gym, boutique, Kidâ€™s Club, water sports and the use of the exclusive island VOMO Lai Lai, where guests can unwind and relive the days of Crusoe with five-star luxury just a radio call away. VOMO Resort is also a proud member of Pack for a Purpose, an initiative that encourages guests to bring food and school supplies making a lasting impact on communities in travel destinations around the world. Rates start at approximately US$1,000 and are all inclusive of meals and non-alcoholic beverages.
Saffire Freycinet |W| www.saffire-freycinet.com.au |E| firstname.lastname@example.org
Saffire Freycinet is an intimate sanctuary on Tasmaniaâ€™s East Coast that
Enjoy the comforts of our purpose-built 12m vessel Saffire as you
delivers sophisticated coastal style and an inspirational experience.
spend the day exploring the rarely visited Schouten Island in our
Discreetly positioned overlooking the Hazards Mountains, Freycinet
Signature Experience, or if you are pushed for time you may choose
Peninsula and the pristine waters of Great Oyster Bay, Saffire blends
the new half-day experience, or a 90-minute exploration of Great
mankind and nature with breathtaking beauty.
Featuring 20 luxurious suites, exclusive day spa, restaurant, guest
The abundance of natural wonders that surround Saffire can be taken
lounge and bar, this experience is a celebration of the art of service,
in through complimentary activities including bird watching, canoeing,
internal and external wellbeing, local culinary delights, ancient
guided walks, mountain biking, kite flying, archery ,marine farm
landscapes and abundant wildlife.
exploration and Tasmanian devil experience .
162 H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM
164 H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM
Savoy Resort & Spa has set a new benchmark for this much-loved corner of the Indian Ocean. Think serene spaces and eye-catching designs. Eclectic cuisine and intuitive service. A world-class spa and the largest swimming pool in the Seychelles. And of course the kids are invited to come along too ...
Talcum-powder sands, rose-tinted sunsets and carefree, coastal living distinguishes Beau Vallon on the northwest coast of MahĂŠ. And now the most popular bay in the Seychelles is blessed with the five-star standards of a luxury resort.
Conrad Maldives |W| www.conradmaldives.com |E| email@example.com
Surrounded by the countryยนs best diving, whale shark areas and
a resort within a resort concept located on the tip of Rangalifinolhu.
sprawling coral reefs, Conrad Maldives is the only resort to offer three
A dining destination in itself, Conrad Maldives is an epicurean delight
distinct resort experiences spanned across two islands, offering luxury
featuring 12 restaurants and bars including the globally renowned
travelers a uniquely inspired experience.
Ithaa Undersea Restaurant.
The resort features 150 architecturally designed villas of enviable calm
Guests can while away the time and take respite in one of the resorts
and sophistication, guests can choose to relax in one of the romantic
two award-winning spas, both set on stilts above the lagoon. Conrad
water villas on the adults only Rangali Island or the seclusion of the
Maldives is the destination for the globally connected to disconnect
beach villas tucked amongst tropical greenery of Rangalifinolhu or
from daily life and revel in the luxury of nature and time.
retreat to one of the stunning over water villas at The Spa Retreat,
Conrad Maldives Rangali Island enjoys the elite position of being located in the heart of the Indian Ocean
Taj Exotica Maldives H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM
|W| www.tajhotels.com/luxury/exotica-resort-and-spa |E| firstname.lastname@example.org
Taj Exotica Resort & Spa, Maldives is located on the exotic Emboodhu
designed villas are perched over the lagoon with nothing but blue
Finolhu Island, in the middle of one of the largest natural lagoons in
ocean waters and glorious sunsets to block the view. All the villas are
the world. This tropical isle, once known as the ‘Three Coconut Island’,
palm-thatched, built of finest natural wood finishes on the exteriors
ornamented with pale white sand and crystal blue waters is lush with
and the interiors are delightfully appointed in classic Maldivian style.
tropical flora. The resort is only 15 minutes by luxury speedboat, available 24 hours, from Malé International Airport.
Taj Exotica Resort & Spa is also renowned for its remarkable culinary experience, with a vast array of hand-picked Progressive menu items
The multi award-winning resort seamlessly extends the magic of
from all over the world. The resort proudly caters over five hundred
the island’s blessed natural beauty in its design even as it offers the
different exclusive menu choices to soothe the guests’ palettes
finest in contemporary amenities and services. Luxuriously appointed
presented in a creative, innovative style from “Farm to Plate.”
villas and suites, private plunge pools and personal sundecks with endless views of the Indian Ocean, make this the perfect setting for
No trip to the Maldives is complete without pampering yourself in
a private retreat. Our Jiva Grande Spa, an authentic Indian spa, offers
a haven of sheer indulgence with Jiva Grande Spa’s Indian inspired
a range of signature wellness experiences. A choice of bespoke dining
treatments. The spa includes a unique Ayurvedaa Pavilion where
experiences, water sports, and recreation options make for a complete
ancient art is administered following an individual consultation with
and exclusive destination holiday.
resident Ayurvedaa physician. It also offers Alepa, a sensual and engaging signature treatment that evokes an aura of the royalty where
Each of the resort’s luxuriously designed 64 villas and suites come with
the couple themselves can apply the therapeutic mud on each other
private Butler Service and are furnished in natural tones and textures
then rinsing off in 4 different shower experiences, surely a total bliss!
and offer spectacular ocean views. Most of the resort’s luxuriously
Welcome to an island sanctuary where luxury and landscape merge to create a living experience that is one with nature.
Outrigger Kanotta Maldives Resort & Spa |W| www.tajhotels.com/luxury/exotica-resort-and-spa |E| email@example.com Escape to your own private world on a secluded island in a sapphire
Konotta is a private island in the Gaafu Dhaalu Atoll, 211 miles 340
sea. Welcome to Outrigger Konotta Maldives Resort, a sanctuary
kilometers/211 miles south of the Maldives capital city of Male.
of exceptional comforts, innovative cuisine, oceanfront cocktails,
It is a 55-minute flight from Male International Airport (MLE) to
rejuvenating Navasana Spa, and stunning sea life, 21 Beach Pool Villas,
Kaadedhdhoo Airport (KDM) then a scenic 30-minute private yacht
21 Ocean Pool Villas, 2 Lagoon Pool Villas, 8 Two Bedroom Beach Pool
transfer to the Resort.
Villas, and the exquisite Grand Konotta Villa make Outrigger Konotta Maldives Resort one of the destinationâ€™s most desirable getaways for romance, family holidays, dive adventure, and complete relaxation.
Welcome to Outrigger Konotta Maldives Resort, a sanctuary of exceptional comforts, innovative cuisine, oceanfront cocktails, rejuvenating Navasana Spa, and stunning sea life.
Dominican way Barcelo Hotels & Resorts Adventure holidays, packed with mountain climbing, safaris and downhill skiing can be all well and good. But sometimes – when you get a precious week of much needed leave – all you really want to do is stop, take a deep breath and totally relax. When slowing down and loosening up is the main goal of your holiday, then the Caribbean is the place to be. More specifically, the Dominican Republic. Although some of its smaller neighbours (such as Jamaica and Barbados) can get more attention, this idyllic island nation definitely deserves serious consideration as a location for your next cruisy vacation. With sandy white beaches, clear blue coastline, stunning wildlife and welcoming locals, it’s the perfect choice for a holiday that is all about recharging your batteries.
Here are the five best things to do when you want to kick back in the Dominican Republic:
nothing will feel you more at peace with the world than the sight
1. Laze on a beach
5. Watch the sun go down
Well, this is an obvious one. But you can’t talk about relaxing in the
Sunsets are pretty spectacular throughout the Caribbean, but the
Dominican Republic without putting a strong focus on its glorious
ones you’ll see in the Dominican Republic are really something
beaches. In fact, it is hard to overstate the beauty of the sandy
special. Blending together an almost unfathomable palette of pinks
stretches of coastline that surround this island, and the beaches
and oranges and yellows and reds, the sky puts on an impressive
here are widely considered to be among the best in the world.
display in the evenings – and it’s best enjoyed with a cold glass
From the blissfully secluded Playa Rincón to the turquoise-hued
of the local Presidente beer or a freshly made Coco Loco cocktail
Bahia de las Aguilas, you could spend your entire time here beach-
in hand. The prime place to watch the sunset is at Bavaro beach
hopping and never run out of top-level options.
in Punta Cana, where there are 2 Barceló Hotels: Barceló Bávaro
A WINNING PHILOSOPHY
of these majestic creatures frolicking just metres away.
Beach Adults Only and Barceló Bávaro Palace Deluxe (that cater 2. Take the plunge
to everyone from families to conference groups to adults looking
The American hip-hop band TLC recommends you “don’t go
for a quiet, kiddie-free holiday) and have a variety of bars and
chasing waterfalls” – but you should absolutely disregard this
restaurants so you can feast on fresh seafood while looking out as
advice when you visit the Dominican Republic. After all, this
the sun goes down over the deep blue sea.
country is home to a stunning hike known as the 27 Waterfalls of Damajagua. It’s not necessary to visit all 27, of course. The ideal way to do it is to book a day trip with one of the many tour companies offering guided visits to these parts and will take you to see half a dozen of the best waterfalls. Once you are out there, surrounded by the lush greenery, floating in the crystal clear pools of water, all the stress of daily life will feel a world away. 3. Get pampered One of the best way to put yourself straight into the relaxation zone when you are on holidays is to visit a luxurious day spa – and the Dominican Republic has some fabulous ones on offer. One of the nicest is U-Spa at the Barceló Bávaro Beach Resort, in Punta Cana. They set the scene with candles, soothing music and gentle incense, and visitors are given access to a range of facilities including an outdoor pool, thermal baths, steam room and vichy showers. After enjoying these different forms of water therapy, it’s time to enjoy some of U-Spa’s signature treatments that include massages, body wrap and facials using 100% natural and native ingredients such as cocoa and mango. A couple of hours here and you will feel like a whole new person. 4. Be at one with the fauna The location of the Dominican Republic, surrounded by the warm, clear waters of the Caribbean, make it an ideal place for discovering marine wildlife, and snorkelling is an excellent way to do it. The scuba diving here is also good, but the best way to connect with the local fauna is to go whale watching. From midJanuary to the end of March each year, humpback whales migrate to Samana Bay, on the eastern side of the island, for breeding season. If you are here at the right time, it is an absolute must, as
The Haute Grandeur Global Hotel AwardsTM is a prestigious globally trusted Awards initiative building its reputation as the worldâ€™s leading awards initiative by rewarding outstanding hotel experiences. The Awards is a method of ranking and assisting hotels and is regarded as the pinnacle of achievement for hotels globally.
Hotels participating in the Haute Grandeur Global Hotel Awards,
The Haute Grandeur Global Hotel AwardsTM recognize outstanding
including those that are constantly striving towards raising the
hotels across countries, continents and on a global basis.
bar of service delivery to new heights. It will provide the much needed inspiration to the larger hotel industry who seeks positive
Each country has their own criteria for doing star gradings, thus
role models from within their industry to provide them with a
the Global Hotel Awards do not limit the Awards to a certain
reason to celebrate.
amount of stars but exclusively focus on recognizing outstanding achievement and luxury lifestyle.
What makes a hotel a winner? Winners of a Haute Grandeur Global Hotel AwardsTM accolade are the ones that are creative
The Haute Grandeur Global Hotel AwardsTM is the highest
in their approach when it comes to client satisfaction, they
achievement any hotelier can hope to receive, evident from the
continuously find ways to go the extra mile, they have that â€œwowâ€?
strict selection process where outstanding hotels are selected
factor and they put their guests first no matter what! No request
from a wide range of areas to participate in the Awards.
is impossible and no client query go unanswered. From the first point of contact you are aware that this is an outstanding hotel.
The Haute Grandeur Global Hotel AwardsTM was established as an independent and unbiased initiative to honor the very highest achievements from across the global hotel industry, recognizing exceptional contributions by outstanding hotels. The Haute Grandeur Global Hotel AwardsTM promise to raise service delivery levels by means of awarding only the very best in the industry. It aims to focus on hotels that do not want to win the â€œaverageâ€? award. Participating hotels are generally seen as the benchmark in the industry as they create awareness about the value and importance of constantly raising the bar of excellence.
The value of a Haute Grandeur Global Hotel Award is powerful in terms of its ability to boost marketing and promises to have a direct impact on guests perceptions and revenue. It provides the much needed inspiration that hotels look for by identifying role model properties across all continents in order to further raise their current levels of service delivery to even greater heights. The annual Awards Gala Ceremony where winners are revealed, is not only the most dazzling event of the year on the luxury hotel industry calendar, it also highlights the values of leadership, hard work, dedication, ambition and success. This event takes place each year in a different exotic location and offers hoteliers in attendance new networking opportunities.
CONTACT US | T | + 27 (0)861 AWARDS +27 (0)861 292737 | E | firstname.lastname@example.org | W | hautegrandeur.com