INTERVIEW: Hakuba Onsen Shirouma |W| www.shiroumaso.com |E| firstname.lastname@example.org
H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 6 1 AWA R D S |E | I N FO @H AU T EGR A ND E U R .COM | W | HAU TEGRA NDE U R.COM
Toshiro Maruyama General Manager of Hakuba Onsen Shirouma
We aim to make our guests feel at home.
As an experienced hotelier, what do you
Our guests also can enjoy the wonderful
What is your short term goal for the hotel
feel is the key elements that is important
activities during the dinner, Cultural
in general and do you feel this Award will
to focus on if a hotel would like to have a
Evening and Sake Tasting. The Cultural
assist to achieve this?
high return guest rate?
performance, local rice cake pounding,
Our short term goal is be known our
I think most important thing is of course
Japanese tea ceremony, and a Japanese
destination Hakuba to all over the world.
intention toward to customer, we always
Sake cask opening ceremony. At the Sake
We have a lot of customer from around the
keep on mind to welcome our customers
tasting event guests can choose 6 cups
world in winter season as a ski resort, but
as our own family. Our key elements to
of Japanese Sake from a selection of 20
our Mountain resort also have wonderful
have our customer to feel like they are
brands of local sake.
scenery in all seasons. Our short time
part of family in their own home. We provide heart-warming hospitality.
goal is to increase traffics and promote So these are our strongest what we offer
outdoor activities during summer period.
a historical and a very unique experience.
And this global trustworthy awards will be
What in your opinion makes your hotel stand out in a competitive industry?
greatly assist. How in your opinion will a successful result from Haute Grandeur Global Hotel
Our small luxury style hotel is family own.
Awards add to building staff moral and
For over 100 years my grandparents were
positively affect your guestâ€™s perception
farmers in the area, and they built the
of the hotel?
Hakuba Onsen Ryokan SHIROUMA-SO as a small accommodation for people to
Haute Grandeur Global Hotel Awards
Hakuba for skiing. And today the original
raise global hotel service standard, and
200 years plus old pillars and beams are
encourage the persons who engage in
still in use. All the meals are made using
high hospitality service industry. If we
recipes passed down by my grandmother,
could receive the award, it will be great
and her daughter (my mother) as head
motivation for our staff and massive trust
chef selects the ingredients and prepares
for our customers.