IQBAL MAHMUD 135/D (R207), South Kamlapur, Motijheel, Dhaka 1000 9565925-34 Ext.340 (b) 01727664462 01193213467 (h) • firstname.lastname@example.org
OBJECTIVE I am willing to give total support the Bank that I am in, with the experience and capability that I have, in order to achieve bank’s goals and create mutual benefits. • Current Position: Senior Officer & assistant • Expected Position: Executive Officer Manager, CASA Account Services • Expected Salary: BDT-45000 • Current Salary: BDT-20643 • Expected Posting Location: Dhaka, • Posting Location: Operations, Head office, Rajshahi The City Bank Limited, Jiban Bima Tower (4th Fl),10, Dilkusha C/A,Dhaka-1000.
QUALIFICATIONS SUMMARY Performance-driven and top-producing banking professional with a 6-year track record of generation new business, developing staff potential, and exceeding both sales and operational goals in the financial Industry. Strong analytical, decision-making and supervisory skills. Known for leading with an optimistic, can do attitude. Technically proficient in MS Office Suite, Diploma in elementary computer studies, quick to learn Proprietary programs.
DEDICATED TO SIGNIFICANTLY IMPROVING BANKING OPERATIONS
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Leadership & Team building Change supervision Process improvement Policy Development Project management Staff Management Performance standards Cut-Off Time
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Auditing/compliance Fraud Prevention Information Security Banking Law & Practice Negotiable Instrument Money laundering prevention Anti-Terrorism Relationship management
PROFESSIONAL EXPERIENCE THE CITY BANK LIMITED, Dhaka, Bangladesh
2010-Present A Centralized Private Commercial bank providing Financial and Professional Services to Customers throughout the Bangladesh. Assistant Manager, Account Services (January, 2012-Present) •
Handled the tasks of opening new CASA account (s)
Assisted managers in identifying Service opportunities for the branch
Responsible for updating daily reports to the manager
Supervised and trained Team members
Maximized customer satisfaction with quality service
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Officer, Account Services (July, 2010-December, 2011) •
Checking Documentation of CASA Account opening including conventional & Islamic Banking on Banking law and Practice.
MIS of discrepant AOF, deferral documentation and Communicate with the respective Branches & Sales Centers by email or Courier regarding these issues & follow up Time to time.
System Authorization of CASA Account Opening, FDR Account, Account Closure & Encashment ,Account Maintenance, Saving Scheme Account(s) including product feature in System which inputted by team member.
Generate Welcome Letter and Sent to Customer to verify the Customer Contact Point.
Query Face with Respective Branches and Sales Centers regarding Account Opening issues
MIS & Summarize Volume report monthly.
Transactions Maintenance with chequebooks charge.
Project management and Process Development •
ISO-9001:2008 Certifications Project : To Develop Process Flow Chart & Write up Standard Operating Procedures
Welcome Letter Project: To Develop MS Access Application to Generate Welcome Letter
Chequebooks Charge Collection project: To develop MS Access Application to process BATCH transaction file.
Output Control Project: To Develop MS Access Application to keep on Inward & outward Dispatch control.
Database and Documentation Project: (1) To Develop MS Access Application to maintain deferral Documentation and follow up process (2) To Develop MS Access Application to maintain Hold return database and sent automated mail to respective branch.
Officer, Central Clearing (March-June, 2010) • To accept Transfer, Transfer delivery, clearing and collection cheques from the customers of the branch and to arrange for their collection. • Receiving and scrutinizing the cheques and other deposit instruments, and the pay-in-slip and Fixing the stamps. • Returning the counter file to the depositor. • Certificate and confirmation by the officer in charge of the department. • Separating the cheque into transfer, transfer delivery, and clearing cheques. IIIq q b M h m u d – C V qb baaalll M Maaah hm mu ud d– –C CV V
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BRAC Bank Limited, Dhaka, Bangladesh
2007-2010 A centralized modern bank of Bangladesh, serving people and the economy by raising aggregate demand, production and creating wealth for the economy.
Executive, Account Origination, Head office, Dhaka (2008-2010) • Checking Account Opening Form on legal aspects. • MIS of discrepant AOF & Send back to respective Branch by email or courier. • Update Customer Information & product feature on System. • MIS Maintenance with chequebooks & ATM Cards Request • Query Face with Respective Branches and Sales Centers regarding Account Origination related issues. Executive, Account Origination, Motijheel ROC, Dhaka (March 2007-2008) • Checking Account Opening Form on legal aspects. • MIS of discrepant AOF & Send back to respective Branch by email or courier. • Update Customer Information & product feature on System. • MIS Maintenance with chequebooks & ATM Cards Request • Query Face with Respective Branches and Sales Centers regarding Account Origination related issues.
Clearing • •
Receiving and scrutinizing the cheques and other deposit instruments, and the pay-in-slip Fixing the stamps.
BRAC Bangladesh, Dhaka, Bangladesh
2005-2007 A development organization dedicated to alleviating poverty by empowering the poor to bring about change in their own lives throughout the world
Monitoring & Evaluation officer (8th level) (2006-2007) • Field visit, Data Collection, data Analysis and prepare monitoring report. • Maintenance of database for monthly performance report (MPR). • Monitoring & Evaluation tools handle Research Assistance (2005-2006) • Field visit, Data Collection, data Analysis
EDUCATION AND CREDENTIALS RAJSHAHI UNIVERSITY ,Rajshahi, Bangladesh • •
Master of Social Science in Political Science Bachelor of Socials Science Political Science
Second Class Second Class
BANGLADESH MADRASAH EDUCATION BOARD, Dhaka,Bangladesh • •
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Alim Examination in Humanities Dakhil Examination in Humanities
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Professional Training • • • • • •
Foundation Course, Conducted by BIBM, Mirpur, Dhaka Elementary Computer Studies, One-year Diploma Course Conducted by dept. of political Science, Rajshahi University Data Management System, Seven-days intensive workshop Conducted by BRAC Bangladesh Anti-Money Laundering & Anti-Terrorist Financing Conducted by AMLD, the City Bank Limited Sales and Service Skills, Conducted by HRD, the City Bank Limited Negotiation Skills, Conducted by HRD, the City Bank Limited
PERSONAL PARTICULARS Fathers Name : MOHAMMAD AMZAD HOSSAIN Mothers Name: MRS. AHIA KHATUN Permanent Address: Village: Karat Kandi, Post Office: Sarifabad, Upazilla: Bhangura, PABNA Home Contact No. 01724387674, 01722984338 FOREIGN LANGUAGE: • English : reading, listening, writing & Fair-speaking RESIDENT LANGUAGE: • Bangla (reading, listening, writing & excellent-speaking) DATE OF BIRTH & Others: • 1st February 1983. • Sex: Male • Religion: Islam • Status: Married with a Children (age:11) Wife’s Occupation: E-Publisher (bdjournal.net) HOME DISTRICT & NATIONALITY: • PABNA, Bangladeshi by birth REFERENCES: Nazmul Karim Siddique SVP & Head of Marketing Bangladesh Commerce Bank Ltd Eunoos Trade Center,Level-22 52-53, Dilkusha C/A,Dhaka-1000 Phone: 9559831-32 ext-112 Mobile:01611325632
Signature:………………………………… (Iqbal Mahmud) IIIq q b M h m u d – C V qb baaalll M Maaah hm mu ud d– –C CV V
Mohammad Raihan Hafiz SAVP& Unit Head of Service Delivery The City Bank Limited Jiban Bima Tower 10, Diilkusha C/A,Dhaka -1000 Phone: 9565925-34-329 mobile:01711567973
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