Harcourts' Commitment

Harcourts’ Commitment What you can expect from Harcourts Signature Property Management service

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Contents

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Thank you for choosing

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Introducing the rental team

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Our commitment to you

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Fees and charges

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Owner portal

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Checklist

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What our clients are saying

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Here we are when you need us

Harcourts’ Commitment

Thank you for choosing Harcourts Setting expectations We believe that familiarising you with how we manage your property will form the foundation of a strong working relationship. Equally important is a clear understanding of the responsibilities of our owners and tenants to assure a mutually beneficial outcome for all parties.

The following pages outline the advantages of working with a Harcourts Signature property manager and gives you an insight into the services we deliver and the attention to detail that we insist on. Harcourts Signature is committed to providing a property management experience which will exceed your expectations.

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Introducing the rental team Tanya Smith

Business Development Manager Tanya Smith has always had a passion for business management, starting her career in 1992 working as a Senior Account Manager for The Tasmanian Collection Service. She then went onto be the Business Manager for Hallmark Cards.

Tanya has joined Harcourts Signature with a wealth of knowledge and experience. After finding her love for real estate in 2014, she commenced as a Property Manager, which then led to a Department Manager and is now proud to be the Business Development Manager for Harcourts Signature.

Tanya is 100% committed to her clients and will go above and beyond to ensure her clients are receiving the best service and return on their investment property. She is dedicated, sincere, reliable and hardworking. Tanya prides herself on her time management, as well as her organisational and communication skills.

Contact P 03 6244 8323 M 0490 256 617 E bdm@hcrealestate.com.au

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Harcourts’ Commitment

Outside work Tanya loves spending time with her family. She enjoys being active and attends the gym as often as possible.

Melanie Dalwood Rental Department Manager & Team Leader

Jeremy Parker Rental Department Manager

Tanya Smith Business Development Manager

Ricky Courtney Rental Manager

Sophie Johnson Rental Manager

Jordan Seymour-Carr Rental Manager

Brooke Hall Rental Manager

Bree Hobden Rental Manager

Mel Collis Rental Manager

Brendon Peters Rental Manager

Maddie White Rental Manager

Natasha Morgan Rental Manager

Tayla Patterson-Doyle Rental Manager

Teena Sillifant Rental Reception/ Administration

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Our commitment to you Communication We will: effectively communicate with you and welcome your feedback and comments throughout the management of your property. Your Harcourts Signature property manager will discuss your needs and develop a policy for the prompt response and resolution of matters for you and your investment. In the busy world of property management our clear communication procedures ensure that you always know what’s happening with your property.

Letting We will: • Complete a thorough inspection of your property and compile detailed notes highlighting its features.

• Prepare advertising for your property including appropriate photographs.

• Have the property listed on all the real estate web sites that we subscribe to, within 48 hours of listing your property for rent.

• Advertise your property in relevant newspapers and/ or magazines where appropriate and as authorised by yourself.

• Co-ordinate inspections of your property for all prospective tenants until your home is leased.Coordinate the erection of a for lease sign on your behalf within 48 hours of listing (upon request and if signs permitted).

• Check all applications on the appropriate tenancy databases when authorised by you to do so.

• Verify all applicant’s references and previous rental history where possible.

• Verify and confirm applicants employment status.

• Refer all potentially suitable applications to you for approval (unless instructed otherwise).

• Let your property for the expressed amount as per your management agreement or letting instructions.

• Complete and execute the tenancy agreement and give

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Harcourts’ Commitment

• • • •

the tenants possession of your property once the rental application process has been completed and the tenant has been approved.

Collect required funds from the tenant i.e Rent and Bond.

Lodge the bond in accordance with legislation.

Provide copies of relevant tenancy documents as required.

Have regular contact with you and provide feedback to you throughout the letting process.

Rent Collection At Harcourts Signature we have a zero tolerance for rent arrears. We have developed a specific arrears policy which we go through in detail with our tenants when they are signing their tenancy agreement.

We will: • Process rent payments daily.

• Follow up all late payments in accordance with our management agreement and the Residential Tenancy Act. • Keep you fully informed at all times should the tenant fall into rent arrears.

• Commence the legal process should termination be required.

• Provide you with an annual financial summary of rents collected and outgoings paid.

Property Inspections We will: • Complete a comprehensive property condition report including photographs of both the interior and the exterior of the property prior to the property being occupied.

• Complete a comprehensive property condition report including photographs of both the interior and the exterior of the property prior to the property being occupied.

Accounting We will: • Deposit the net proceeds of your rental income into your nominated bank account as per your management agreement.

• Provide you with all copies of invoices for any repairs required at your property if requested.

• Pay all property outgoings as agreed on your behalf prior to the due date (subject to the availability of funds).

Maintenance and Repairs We will: We expect that property owners will undertake recommended repairs to their rental property in order to preserve the value of the property, meet legislative obligations and maintain a positive relationship with the tenants. At Harcourts Signature, we encourage your tenants to submit all maintenance requests in writing.

We will: • Not undertake repairs to your property in excess of your nominated amount, without first obtaining your approval. NOTE: This excludes emergencies • and repairs that are required to be rectified by law.

• Not undertake repairs to your property in excess of your nominated amount, without first obtaining your approval. NOTE: This excludes emergencies • and repairs that are required to be rectified by law.

• Contract a tradesperson within a timely manner for non urgent repair requests.

• Attend to any urgent repair requests immediately.

• Only use trades people who are properly licensed and insured to handle the type of work being performed on your property.

Tenancy Renewals We will: Should a fixed term tenancy be entered into for your property we will: • Contact you prior to the expiry of the fixed term to advise you of current market conditions and to allow you to make the decision whether you would like us to negotiate a further fixed term or a periodic tenancy for your property.

• Not renew a tenancy without your express written permission (unless stated in the management agreement).

• Advise you of any notice by the tenants that they are not renewing their tenancy.

• Minimise vacancies by promptly acting on any notice to vacate received from a tenant.

• Proactively manage the tenancy agreement renewal process wherever possible to facilitate consistent income.

Rent Review We will: regularly review the rent charged on your property in accordance with the current legislation to ensure you receive the highest rent possible.

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Fees and charges Management Fee - 8.5% + GST This fee covers the services below: • Collecting and receipting rents • Rent control (i.e. monitoring of arrears etc.)

• Payment of accounts if required (such as council rates, insurance, water rates, land tax etc.)

• Control of security bond (held by the Rental Deposit Authority until lease finalisation) • Routine inspection every three months • Lease reviews • Rent reviews • Organisation of repairs and maintenance • Settlement of disputes should any arise • Bi-monthly rental statements • Disbursement of rental funds bi-monthly • Advice on future property investments Management fees are payable on the gross rent received for that month.

Management fees are deducted from rent received. Our aim is to keep your property tenanted all year round. No management fees are payable if the property is vacant.

Letting Fee - 2 weeks rent + GST This fee covers the services below: • Open homes and private inspections • Tenant vetting and application processing • Condition report and photos • Residential Tenancy Agreements • Tenant induction (lease and condition report signing, rental deposit book distribution etc.)

• Security bond collection and lodgment with the Residential Deposit Authority • Exit reports (conducted when a tenant vacates a property) The letting fee is payable at the commencement of a new tenancy and is deducted from rent received.

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Property Management

Marketing Plan Please view your options below: 12 professional photos and internet advertising on 9 websites

$235

7 professional photos, drafting a floorplan and internet advertising on 9 websites

$295

12 professional photos, drafting a floorplan and internet advertising on 9 websites

$340

realestate.com.au domain.com.au realestateview.com.au harcourts.com.au signataure.harcourts.com.au squiiz.com.au homehound.com.au onthehouse.com.au allhomes.com.au

Lease Renewal Fee - 25% one weeks rent + GST The lease renewal fee includes negotiating a new lease agreement with the existing tenant, a review of rent and the preparation and signing of a new Residential Tenancy Agreement.

Bank Transaction, Cheque, Postage and Sundries Fee This is a flat fee of $7.70 per month plus GST. This covers incidentals such as postage costs, disbursement of rent by cheque of direct depos­it into your nominated bank account, cheques drawn for creditors for payment of mainte­ nance, repairs, rates etc.

Financial year Statement This is a flat fee of $10.00 per end of financial year income and expenditure statement.

Court Appearance/Insurance Claim Fee This is a flat fee of $100.00 plus GST per court appearance and/or insurance claim lodged.

Smoke Alarm Fee This comprehensive service includes maintenance of all smoke detectors in your property for the annual fee of $90.00 plus GST. It includes: • The replacement of all non-compliant smoke detectors with compliant 10 year lithium battery detachable smoke detectors.

• The replacement of faulty or expired 240V mains powered smoke detectors and detachable smoke detectors The services are guaranteed for 12 months. This means that any time Detector Inspector provides services to a property, it will include as many call outs to that property as required with no extra cost. Detector Inspector will ensure your property is current with Building Code regulations and compliant with the Australian Standards AS 3786.

Supervision Fee 5% plus GST of total capital work expenditure, applicable to capital improvement works over $500.

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Owner portal Our exclusive owner portal makes it easy for you to track and review information regarding your investment properties, including: • 24/7 access to real time property and tenancy details • View income and expenditure reports • View invoices • View current and past statements • View documents relating to your property • Email link to contact your property manager

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Harcourts’ Commitment

ASK OUR TEAM AB OUT THIS GR EAT PRODUC T

Checklist To ensure the safety of your tenants • • • • • • • • • • • •

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Are smoke detectors fitted and in working order?

Does all glass, including shower screens, comply with current legislation?

Are your balcony and stair railings compliant with current legislation?

Have you checked all your electrical appliances are in safe working condition?

Are all power sockets and light switches in safe working condition?

Are all lights working and damaged light globes replaced?

Is the property secure with all locks in working condition?

Do you have adequate Building and Public Liability Insurance?

Do you have Landlord Protection insurance?

Do you have a security system and if so is it in good working condition?

Is all the plumbing in working condition? Small leaks can cause big problems.

Have you ensured all garden paths and driveway are evenly laid with no pavers or cracked concrete causing possible danger to occupants and guests on the property?

Are the gutters clear of any debris to avoid any flooding problems?

Are there any tree roots that may cause damage to the property or be a tripping hazard?

Do you need to organise a gardener prior to your departure or during the time the property is tenanted?

Have you ensured there are keys to all windows, doors, garages, sheds etc and has a full set been provided to your agent?

Are all remotes in good working order with new batteries installed?

Have all gas appliances been serviced within the last two years?

Have all blinds and curtains been fitted with safety clips to meet legislative requirements?

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Checklist To ensure the safety of your tenants And please remember to: • •

Redirect your mail.

Organise for the power supply to stay on until a tenant moves into the property (especially if you have a pool or security system).

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If you have a pool, organise for maintenance to be carried out while the property is being marketed.

Make sure your building insurance remains up-to-date and you have adequate chattels insurance. Advise of the property now being rented.

Contact your security monitoring agency to advise of change of details.

Ensure the carpets are professionally steam cleaned, the property is professionally cleaned and windows cleaned inside and out.

Don’t forget the exterior, does that need washing also?

Disconnect your land line.

Notify your Body Corporate that the property is now rented.

Arrange for your water accounts to be sent to your managing agent.

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Harcourts’ Commitment

Relax in the knowledge that your property is in the hands of a specialist.

If you have any questions with regard to any items in this booklet or need assistance with anything please do not hesitate to contact your Harcourts Property Manager.

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What our clients are saying “

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The agents at Harcourts Signature made the experience of finding a rental property incredible.

From the first inquiry about an inspection date to the knowledge of the property, the local area, other similar rentals and even provided a free service to have the utilities connected on my behalf. They made a follow up call 48 hours after the inspection to see if I had any questions and permitted me to submit a partial application whilst waiting for other attachments to be finalised. Very fast and efficient service!

Harcourts Signature in Rosny Park handled our rental application promptly and professionally.

They were open to questions and resolved any concerns we had. We are pleased to have rented with them and would gladly do so again.

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Robbie

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Harcourts Signature has been great in finding a quality tenant and managing property up to the top standard. They are always prompt assisting tenants and finding a suitable qualified and reasonably priced handyman to address any issues. A huge thank you to Harcourts Signature.

Tayla Patterson-Doyle has been a pleasure to deal with. She kept in touch and updated me weekly on the progress of a potential tenant for our rental property.

I can highly recommend this Harcourts Team.

My agent was fantastic from start to finish. Very approachable, highly efficient, answered calls, emails, queries very promptly and always kept me updated about any maintenance or repairs to be carried out. I would highly recommend Harcourts to anybody.

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Calum & Mahalia

Harcourts’ Commitment

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Here we are When you need us Harcourts Signature Group signature.harcourts.com.au 180 New Town Road New Town 7008 (03) 6228 3000

Shop 12b, 29 Cole Street Sorell 7172 (03) 6265 2005

3 Bayfield Street Rosny Park 7018 (03) 6244 8111

339 Main Road Glenorchy 7010 (03) 6273 3500

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