Distance Learning with the Handwriting Interactive Teaching Tool Frequently Asked Questions
When I click on the left navigation button, there are no menu options that appear.
This is likely an issue with your operating system or your internet browser. The latest version of Chrome will provide the best user experience. Please refer to the system when using any of our digital products. You may view those here. If you are using the most recent browser version, you may also want to try opening a Chrome browser and clicking on the three dots in the top right-hand corner of your browser. Then select “New incognito window.” Once the new window opens, go to the site and try to login again.
When I open a workbook, I only see a small, blank portion of the book.
This is likely an issue with your operating system or your internet browser. The latest version of Chrome will provide the best user experience. Please refer to the system when using any of our digital products. You may view those here. If you are using the most recent browser version, you may also want to try opening a Chrome browser and clicking on the three dots in the top right-hand corner of your browser. Then select “New incognito window.” Once the new window opens, go to the site and try to login again.
When I login, I see the Welcome message, but can’t click on anything to close it.
It sounds like your screen is not large enough to show everything on the page. The best user experience will be on a laptop or desktop in full screen. If you are unable to see everything, try changing the screen resolution or shrinking the size of your screen so you can click on the appropriate button or link to get past the welcome message.
When I login, I see the copyright message, but can’t see how to close it.
It sounds like your screen is not large enough to show everything on the page. The best user experience will be on a laptop or desktop in full screen, but if you are unable to see everything, try changing the screen resolution or shrinking the size of your screen so that you can click on the appropriate button or link to get past the copyright message
When I login, I get a white screen.
Seeing a white screen could be security or network related. One way to check is to open a Chrome browser and click on the three dots in the top right-hand corner of the browser. Then select “New incognito window”. Once the new window opens, go to the site and try to login again. If the site opens fine, then there is a setting or add-in that is disrupting the website within your browser. If the site is still not loading, please disable all security products on your computer or network and try again. If that fixes it, you will need to consult with your administrator or the support of your security product to whitelist our domains (*.LWTears.com).
I would like to download videos to share with my students or other families.
For Teachers: It is not possible to download our videos. However, you can use something like Screencastify to video yourself teaching a lesson using the videos and send to students. Or you can send your parents to hitt.LWTears.com and have them Create an Account. This will give them the same visibility that you currently have. You may also send them to the support page to give them information on how to navigate. For Parents: It is not possible to download our videos to share. However, you can have your own access to all of the videos, available worksheets, and more by joining here. By signing up, you have access to Get Set for School, the complete PreK program from Learning Without Tears.
©2020 Learning Without Tears | LWTears.com | 888.983.8409 | technology@LWTears.com