EXISTING HANDD & MASTERCARD DEPLOYMENTS
HANDD Business Solutions removes operational fragility from managed file transfer and integration environments that underpin critical payment infrastructure. Our work focuses on stability, control, and continuity.
For over six years, HANDD has supported missioncritical environments within the Mastercard ecosystem, specifically Vocalink. This experience informs our delivery model, operational discipline, and understanding of payment-grade expectations.
HANDD’S ROLE
HANDD acts as an operational control layer for enterprise file transfer and integration platforms.
We operate alongside internal Mastercard and Vocalink teams, reinforcing existing governance rather than redefining it. Our responsibility is not architectural ownership, but operational reliability, continuity, and audit-ready execution.
This model has been applied successfully across multiple years of continuous operation within Mastercard-associated environments. Our strengths are well known to Mastercard and our reference would be your internal teams
THE PAYMENTS ENVIRONMENT
Enterprise payment environments are uniquely constrained. They operate at high transaction volumes, across multiple jurisdictions, under continuous regulatory oversight, and with minimal tolerance for failure.
File transfer and integration platforms in this context are not supporting systems, rather they are embedded components of the payments operating model.
WHERE OPERATIONAL RISK ACCUMULATES
In mature payment environments, risk rarely sits in headline platforms. It accumulates over time within the operational layer:
> Long-lived MFT platforms operating beyond original design assumptions
> Configuration drift across regions and environments
> Knowledge concentration within a small number of individuals
> Inconsistent operational controls across legacy and modern estates
> Audit findings addressed tactically rather than structurally
These risks remain largely hidden until an incident, audit, or regulatory event exposes them.
OUR CORE CAPABILITIES
Enterprise MFT Operations
Operational support, hardening, and lifecycle management of managed file transfer platforms supporting payment-critical data flows.
Secure Partner & Scheme Integration
Controlled operation of external connections supporting member institutions and payment schemes.
24/7 Monitoring & Incident Response
Operational oversight aligned to payment-grade availability and response expectations.
Governance & Audit Alignment
Operational processes designed to withstand internal and external scrutiny.
SECURITY & CONTROL PRINCIPLES
In global payments environments, security controls must be enforceable, observable, and repeatable.
HANDD operates under principles including:
• Least-privilege access enforcement
• Segregation of duties between operate, approve, and review
• Logged and reviewable operational activity
• Documented, repeatable procedures
All activities are conducted within client-defined security and risk frameworks.
GLOBAL OPERATIONS & SUPPORT MODEL
HANDD maintains regional offices supporting enterprise clients across key financial and payments markets:
> United Kingdom
> Malaysia
> Singapore
> Hong Kong
> Australia
This model enables time-zone aligned response, operational resilience through geographic distribution, and reduced dependency on single locations or teams. All support operates under a unified governance and escalation framework.
The operating model is designed to support paymentgrade availability expectations without introducing unnecessary complexity.
UK Global Office Spaces
9 Greyfriars Road
Reading, Berkshire
RG1 1NU, UK
Tel: +44 (0)845 643 4063
Email: info@handd.co.uk
Malaysia Regional Office
HANDD Business Solutions Sdn. Bhd. Unit No. 33-09 Tower A, Menara UOA Bangsar, No 5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia.
Tel: +603-86033199
Email: info@handd.com.my
Singapore Office
HANDD Business Solutions Pte Ltd 51 Goldhill Plaza #07-07
Singapore 308900
Email: info@handd.com.sg