How to Improve Communication at Work by Hamilton Lindley

Research shows that communication is a top skill for employees • Communication issues have profound business implications, including loss of business (31%), low staff morale (61%), confusion for the company’s customers (60%). • Large companies each lose, on average, $62.5 million annually due to inadequate communication • 28% of workers describe poor communication as the leading cause of failing to produce a project in its initial time frame. • Over 60% of employers report that candidates fail to demonstrate adequate communication skills to be considered for positions • 57% of recruiters say communications skills will increase in demand over the next five years 5

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How to Improve Communication at Work by Hamilton Lindley

Published on Jan 23, 2021

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Wells Fargo’s paid $3 billion to federal prosecutors because of a fourteen-year failure of communication. That bank’s management communicated information in a condescending, emotionally laced, and unnecessary way. That created a culture where employees did not speak with transparency. In the Wells Fargo scandal, the bank’s senior administrators urged its lowest level employees to meet sales goals that executives knew were impossible. For example, in a location with 11,500 potential customers and 11 other banks, the employee’s quotas were 3,000 new accounts annually and 12,000 daily solutions. When workers warned management that these goals were impossible without fraud, managers forced them to do it anyway. If an employee failed to make sales goals, managers said the employee would be “transferred to a store where someone had been shot and killed” or “forced to walk out in the hot sun around the block.’” It led to those employees opening millions of accounts without cu

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How to Improve Communication at Work by Hamilton Lindley

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Communication skills can be learned. Here are som practical ways to learn them

Studies show the importance of communication skills

Wells Fargo had a failure of communcation costing them $3 billion