Hamilton Health Sciences | Digital Health Plan

Page 1

2017 – 2022

Delivering Best Care  Through Innovative Technology The needs of the patients and families   we serve keep evolving – and in response, Hamilton Health Sciences (HHS) must adapt the tools, technologies and processes we use to deliver care.


TOP; Rob MacIssac President and Chief

We’re pleased to present a summary

Executive Officer Hamilton Health Sciences

of the HHS Digital Health Plan, one of the most significant initiatives within our corporate strategic plan, and an important driver in helping us achieve our vision, Best Care for All. The Digital Health Plan identifies digital solutions that we will implement over the next three to five years to support innovation through our organization. It describes that role that technology will play in improving our operations and services, and identifies the necessary investments to our digital infrastructure. Achieving the Digital Health Plan will give us the technological tools we need to do our jobs exceptionally well. It will enable us to meet the changing expectations of patients and families, care providers, learners and researchers. And it will allow us to better engage with our health system partners wherever they are. We’d like to thank the many HHS staff members, physicians and community members who contributed to the formation of the Digital Health Plan. Rob & Mark

BOTTOM; Mark Farrow Vice President and Chief Information Officer Health Information Technology Services (HITS)

Our   Technology Vision Leverage the power of digital to unlock a seamless, high quality experience for our patients and providers in every encounter with HHS.


ENSURE technology

PARTNER with other

improves the safety

hospitals and community

and engagement of our

organizations to ensure

patients and enables

patient information is

better patient care.

available to caregivers.

SUPPORT high quality


evidenced-based care

introduce new big models

relying on information

while sustaining core

shared across HHS

technology systems.

and beyond.

FOCUS on long term

ALIGN with regional and

investments to ensure

provincial digital strategies.

continued innovation.


Enabling Our   Corporate Strategic Plan   With Digital Increased patient safety with reduced medication dispensing errors

Convenience of mobile access to care providers

Better access to secure, online personal medical records


Best For


New clinical collaboration tools

Reduced duplication and time required for day-to-day tasks

Improved usability and mobile access

The Digital Health Plan is foundational for the HHS Strategic Plan and it is one of the plans used to align our work in support of the strategic goals. This is an essential building block for the vision cast by the Our Healthy Future initiative. We will bring great ideas to life that will leverage the power of digital technology to deliver best care for all. Here’s some of  

Faster turnaround on information for time-sensitive business decisions

A system protected with best-in-class data security

Care r All Better alignment between hospital and learner curriculum

Learning environments enhanced with modern capabilities

Advanced research capabilities, specifically improved data collection and integrity

Research, Innovation   and Learning

A platform that is ready to integrate and support regional and provincial systems


the ways the Digital Health Plan advances our strategic goals:

Shaping Our   Digital Health Plan Building a digital hospital takes   vision, commitment, and collaboration. Extensive consultation with our staff,   physicians and our community identified six priorities that are the foundation of our Digital Health Plan.



Patient Safety_ a Seamless   Patient Experience_ Internal and External Communication_ an Evidence-Based Environment_ a Foundation to Support Growth_ a Digital Culture for Innovation_

Patient Safety_

2 RIGHT: Using Electronic Medication Administration Record (eMAR) and Bedside Medication Verification (BMV) system to administer medication.


Introduce technological safeguards to reduce errors and increase safety


1 Deploy electronic standard medication verification practices at the bedside.


ABOVE: The Hamilton Early Warning Signs (HEWS) application allows caregivers to quickly identify whether a patient is at risk of a critical event. Multiple vital signs are weighted by HEWS to produce a risk factor score.

Support medication processes electronically to ensure consistency and accuracy with every medication encounter.

1 3 Enhance the Hamilton Early Warning Score (HEWS) system at HHS to increase data accuracy and provide faster access to patient data.

a Seamless   Patient Experie

3 ABOVE: SMArTVIEW is an eHealth-enabled nursing service delivery intervention which combines remote monitoring, education, and self-management training to improve recovery outcomes and experience of seniors undergoing cardiac or vascular surgeries.


Develop ways for our patients to better engage in their care 1


Launch a patient-centered website providing users quick access to services and information.

2 2 Provide patients with virtual tools such as video conferencing and patient portals to access their health information.


3 Allow patients to book appointments and access their records online using patient kiosks and an electronic scheduling system.

Internal and   External Commu

3 ABOVE: MyTransition is an app that empowers youth to engage in their own care. It helps our younger patients to navigate the system and is useful for the people who help care for them.


Introduce technology to better facilitate communications amongst staff and partners

nication_ 1 Make it easy for our staff and physicians to communicate with patients and partners using enhanced digital communication channels.

2 1 2

Better connecting with secure communications infrastructure allowing our workforce to access information from their mobile device.

3 Enable real-time tracking of patients, staff, and hospital equipment to increase safety and find people and things faster.

an Evidence-  Based Environme

3 ABOVE: We are creating opportunities for real-time decision support enabled by cognitive analytics. Our partnership with IBM and Watson enables realtime knowledge to the delivery of patient care.


Transform data into knowledge to improve business and clinical decision making


1 Offer timely, high quality data analytics which is easy to access for reporting and research.

2 1 2

Use data in more dynamic ways to support decision-making and to improve care processes.

3 Embed technologies necessary to ensure real-time use of personalized patient information to enhance care.

a Foundation to Support Growth

1 LEFT: Our Project Managers use the Eclipse Project Portfolio Management System to drive execution, management, and project prioritization while improving communications and collaboration among stakeholders.


Invest in core technologies to ensure growth and sustainability 1


Fund technology projects based on evaluation systems that bring the most benefit to our patients.

3 2 Transitioning to cloud-based hospital information system creating greater flexibility and opportunities to collaborate with partners.


3 Provide flexible IT solutions that support service delivery and improvement to the delivery of high quality patient care.

a Digital Culture   for Innovation_

2 LEFT: Together, IBM and Hamilton Health Sciences have created Innovation Exchange to transform healthcare in Hamilton and potentially around the world.


Foster a culture where innovation is top of mind across the organization 1 Better align the IT organization by putting the right people, processes, and technology in place to support HHS’ Digital Health Plan.



Create opportunities for HHS to partner with technology companies to find innovative ways to improve clinical care.

3 Improve learning environment with better educational systems integration to increase learner engagement.

hamiltonhealthsciences.ca (REV. 2018-03)

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