Ensuring your salon is a welcoming and inclusive space that clients feel happy coming into is key, which is why your Front of House must be on point.
Front of House has a huge impact on a client’s experience in the salon. It doesn’t matter how comfy your chairs are or how good your coffee is, if your Front of House is not delivering the required support to the rest of the salon team, clients could be put off coming in.
Your Front of House is a window into your working world, the eyes into the soul of your salon –those involved are the first people your clients will see and interact with, and they need to be the best at what they do.
In creating that five-star experience, it is essential to mix the wow factor with a bond between Front of House and your clients, elevating their time with you throughout the salon and not just at the front desk. Find out more on how to finesse your Front of House with our Special this month on page 39
And talking of front desks – imagine a Pro Hair Awards trophy proudly sitting on yours! Entries are now open for the Pro Hair Awards 2025 with three extra shiny new categories for you to enter plus a stylish, subterranean new venue for the Live Final. Find out more on page 16
Enjoy the issue!
Q @PROHAIRMAGWWW.PROFESSIONALHAIRDRESSER.CO.UK
Editorial Director
Nicola Shannon nshannon@hamerville.co.uk
Assistant Editor
Tabitha Shannon tshannon@hamerville.co.uk
Digital Manager
Rebecca Mcgeoch rmcgeoch@hamerville.co.uk
Designer Donna Booth
Group Production Manager
Carol Padgett
Production Assistant
Claire Swendell
Commercial Manager
Laura Jowsey ljowsey@hamerville.co.uk
Professional Hairdresser, Hamerville Media Group Ltd, Regal House, Regal Way, Watford, Herts, WD24 4YF.
Editorial & Sales Enquiries Phone: 01923 237799
HAIR: JOICO
PHOTOGRAPHY: JAMIE BLANSHARD
ART DIRECTION: BRUNO MARC GIAMATTEI
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HOB Academy has taken up an exclusive 12-month residency at the Wella World Studio in Central London. This dynamic partnership between HOB Academy and Wella Professionals brings together two award-winning brands, united by a shared commitment to innovation, creativity and world-class education. Led by International Creative Director Akin Konizi, the Artistic Team of the Year and Education Team will be based at Wella’s London studio on The Strand, where they will educate both UK and international students.
The Little Princess Trust x Banbury Postiche
The Little Princess Trust charity has partnered with wig manufacturer, Banbury Postiche, to campaign for the establishment of a dedicated wig-making apprenticeship in the UK. The initiative aims to revitalise the craft, ensuring a new generation of skilled professionals can meet the growing demand for high-quality, handmade wigs. The apprenticeship will equip learners with essential techniques to create bespoke wigs for individuals experiencing hair loss due to medical conditions, including cancer and alopecia.
The Real Impact of the Autumn Budget
The National Hair & Beauty Federation (NHBF) recently released ‘Straightening out the Costs,’ a comprehensive report by Pragmatix Advisory analysing the economic impact of the 2024 Autumn Budget on the hair and beauty sector. The report projects that sector businesses face additional costs of £139 million before implementing any operational changes, with labour costs alone set to increase by £100 million (4%). Caroline Larissey, Chief Executive of the NHBF, said: “This detailed analysis confirms our worst fears about the combined impact of wage increases, National Insurance changes and reduced business rates relief. Our sector, which employs predominantly women and young people, is facing unprecedented pressure to either raise prices significantly or fundamentally change business models, resulting in serious implications for jobs, training and high street vitality.”
The 36th Annual Congress for Rainbow Room International Rainbow Room International recently brought together all eleven salons for a night of inspiration, recognition and celebration at their 36th Annual Congress in Glasgow. The prestigious event, which highlights the achievements of the group’s talented stylists, featured an evening of awards and entertainment, as well as giving out over £40k in bonuses. Reflecting on the event, Co-Founders Alan and Linda Stewart shared, “Our awards are built on the principles of recognition and growth – every member of our team plays a crucial role in our success, and it’s incredibly rewarding to see them flourish.”
Every Colour COUNTS!
Headmasters has celebrated the success of its annual Every Colour Counts competition, an exciting reward that highlights the dedication and expertise of its talented colourists. This year’s grand prize –£10,000 to spend at Selfridges –was won by Keely Edwards, Manager and Colour Expert at Headmasters Wimbledon Broadway. Designed to increase beautiful colour transformations in salons, stylists can earn raffle entries by completing a set number of colour services in a week, motivating them to perfect their craft while increasing their chances of winning the coveted prize.
A Night of Revelry and Recognition
Expert judges, influencers, press and industry professionals recently gathered at the May Fair for the Salon Services Professional Hair & Beauty Awards 2025. The night was infused with the iconic Salon Services pink, and beauty entrepreneur, journalist and influencer, Ateh Jewel, hosted the awards presentation, bringing her effervescent energy and passion for the industry to the stage. Find a full list of winners here: www.rdr.link/HBF001
Easydry Celebrate Earth Day 2025
In celebration of Earth Day this month, Easydry is encouraging hair professionals to make a difference. Anne Butterly, Founder and CEO of Easydry, has long been an advocate for sustainable change in the hairdressing industry. “Small changes in salon operations can lead to a massive impact on our planet. By adopting eco-friendly alternatives, hair professionals can contribute to a greener future while maintaining efficiency and hygiene,” says Anne. As a pioneer in sustainable salon solutions, the brand has helped salons globally reduce their water and energy consumption through innovative, biodegradable and compostable products.
MEET THE WINNER
WE ARE CATCHING UP WITH ALL OF OUR WINNERS FROM THE FIRST-EVER PRO HAIR AWARDS. SAY HELLO TO OUR NEXT TWO…
PROFESSIONAL YOUNG TALENT OF THE YEAR 2024: HARRY WATSON SPONSORED BY
I started my career in barbering at college. I loved it, but I really missed the long conversations and deeper client connections that I found came with hairdressing. So, I began a hairdressing course, which led me to finding Doo-Dah’s Hairdressing in Bishop’s Stortford. I’ve been here ever since, and now I even have my own column of clients!
In 2022, I won a spot on the Schwarzkopf Pro Young Artistic Team, where I was lucky enough to be mentored by the most inspiring hairdressers. The experience taught me so much and really solidified my love for session work. From there, I joined the SKPCOLLECTIVE, which is a digital team that created amazing content for the brand.
Both of these opportunities from Schwarzkopf Pro have hugely helped catapult me into working on amazing sets for other brands, including Axel Arigato and Charlotte Tilbury.
What made you want to enter the first-ever Pro Hair Awards?
I didn’t think twice about entering the Pro Hair Awards! I love being able to mix session work with more commercial elements, and this category was perfect for that. Being from a smaller, independent salon, I want to make my mark and show off all I can offer to the industry, and the Pro Hair awards were so welcoming to younger hairdressers. They were also very budget friendly, so it was easy to make my entry for the category as well.
How did you feel when your name was announced as the winner of Professional Young Talent of the Year 2024?
It was so surreal! Having attended the awards with the likes of Hooker and Young and Suzie McGill, I really didn’t think I had a chance surrounded by all these big names. For me, winning this award really speaks to that validation we all strive for from the industry greats!
What was your favourite takeaway from the night?
Oh, there were so many! I really just loved the uplifting feedback I got from all the judges that were there on the night. Being surrounded by all those amazing hairdressers really shows how great the community is that we’ve built in this industry.
What advice would you give to anyone wanting to enter the Pro Hair Awards next year?
ENTER. Period. Even if you’re considering putting yourself forward, that shows you’re absolutely ready to enter! Honestly, I’d say just remember that success and failure look different to everyone – don’t get too caught up in winning, and just have fun entering and taking away any knowledge you can from trying.
Do you have any exciting plans up your sleeve for the next year? YES!! I have some amazing photoshoots and more award entries up my sleeve! I’ve also given myself some personal and professional goals to better myself as an individual as well as my experience in the industry.
How has winning Professional Young Talent of the Year 2024 impacted your business and your clients?
Winning this award has really helped me stand out from some other great hairdressers in my salon’s local area. It’s also hugely helped get brands to notice my face and my skillset. I’m booked, I’m busy and I cannot wait to see where this award takes me!
Lastly… where have you put your trophy?!
My trophy is on my workstation in the salon, so everyone that sits in my chair can see my accomplishments!
My career in the heady (excuse the pun!) world of hair has been thrilling, frustrating and (at times!) exhausting.
I’ll be celebrating 20 years in the industry this year, and I have never felt more fulfilled or more in control of my own career. It truly is a wonderful time to be a freelancer!
My career really began at Laura Leigh, where I delved into the electrifying world of competitions and soon found myself assisting Eugene Souleiman at LFW 2006. By 2009, I was learning precision cutting at Trevor Sorbie Covent Garden and assisting Trevor with his ‘My New Hair’ charity. In 2013, I became a Master Stylist at Cobella where I honed my skills, leading me to Charles Worthington in Fitzrovia.
Throughout my career, I’ve shared my knowledge in various publications, including The Independent and The Telegraph and I’ve also created makeovers for The Daily Mail
I took the huge leap into becoming freelance in 2023, and I have never looked back! I see my wonderful clients at the luxurious Electric Space in Fitzrovia, and I also love working on editorial shoots, lookbooks, campaigns and LFW.
What made you want to enter the first-ever Pro Hair Awards?
It was a no-brainer for me! I had long admired Pro Hair magazine, and I just knew I wanted to be a part of the inaugural awards. These awards mirror the start of my journey, and I thought it would be an incredible opportunity for me to enter.
popping! Infact, I posted a clip of my shocked face on my Instagram page because it’s such a great reaction – what a wonderful moment to recall again and again!
What was your favourite takeaway from the night?
It’s so difficult to pick one moment or emotion as the night was just incredible –the location, the entertainment, the flowing booze! But, of course, the most amazing part has to be winning – that moment on stage, feeling a little overwhelmed yet trying to take it all in! (Although the pizza party was also a delicious moment!)
What advice would you give to anyone wanting to enter the Pro Hair Awards next year?
I would say just go for it! Don’t let anything hold you back from entering a competition or awards; even if you’ve had knock-backs in the past, always believe in your own worth and know your strengths. Find the right category for you and seize the moment!
Do you have any exciting plans up your sleeve for the next year? 2025 marks my twentieth year in the industry (20 YEARS!), so I definitely have a few fun projects and surprises coming up! Stay tuned!
How has winning Professional Freelance Hairdresser of the Year 2024 impacted your business and your clients?
I’m now signed with David Artists and I’m also an ambassador for Attitude Foils! Winning Professional Freelance Hairdresser of the Year has allowed me to expand my creativity as well as run my busy column. I’ve even had clients find me through Instagram and TikTok who have mentioned my award!
Lastly… where have you put your trophy?!
My trophy proudly sits in a mirrored alcove in my photo studio at home.
PROFESSIONAL
FREELANCE HAIRDRESSER OF THE YEAR 2024:
NICHOLAS ALEXANDER WILLIS
MEET THE WINNER
THIS IS YOUR OPPORTUNITY TO BE RECOGNISED FOR YOUR HAIRDRESSING SKILLS, CREATIVITY AND BUSINESS ACUMEN WITH AN EASY ENTRY PROCESS THAT IS ACCESSIBLE, AFFORDABLE AND SUSTAINABLE.
KEY DATES:
ENTRIES OPEN: MONDAY 3 RD MARCH 2025
ENTRIES CLOSE: MONDAY 2 ND JUNE 2025
JUDGING: MONDAY 30 TH JUNE -14 TH JULY 2025
LIVE AWARDS FINAL: MONDAY 15 TH SEPTEMBER 2025
PROFESSIONAL HAIRDRESSER OF THE YEAR
PROFESSIONAL COLOURIST OF THE YEAR
PROFESSIONAL EXTENSIONIST OF THE YEAR
PROFESSIONAL MEN’S HAIR STYLIST OF THE YEAR
PROFESSIONAL TEXTURED HAIR STYLIST OF THE YEAR
PROFESSIONAL BRIDAL STYLIST OF THE YEAR
PROFESSIONAL FREELANCE HAIRDRESSER OF THE YEAR
PROFESSIONAL YOUNG TALENT OF THE YEAR
PROFESSIONAL INDEPENDENT SALON OF THE YEAR
PROFESSIONAL GROUP SALON OF THE YEAR
PROFESSIONAL SUSTAINABLE SALON OF THE YEAR
PROFESSIONAL HOME SALON OF THE YEAR
PROFESSIONAL SALON STYLIST OF THE YEAR
PROFESSIONAL CO-WORKING SPACE OF THE YEAR
PROFESSIONAL HAIR INFLUENCER OF THE YEAR
JOICO x Bruno Marc Giamattei
Bruno Marc Giamattei, one of the most respected and recognised names in UK hairdressing, has signed a new four-year contract with JOICO. In 2023, Bruno was announced as the new Creative Director for JOICO UK & EMEA, having worked with the brand previously for four years prior to that. Through his role as Creative Director, Bruno works on a variety of creative projects to support the growth and development of the brand. He also leads the JOICO EMEA Artist Team in fostering both commercial and creative success.
‘I’m absolutely delighted to be continuing my journey with JOICO – I love working with the brand, the products and the team. JOICO is truly the perfect partnership for myself and I’m looking forward to seeing what the next four years hold. When you love what you do and who you work with, you never work a day in your life!’
– Bruno Marc Giamattei
Wella Professionals
x Nikki Lee
Wella Professionals has welcomed Celebrity Stylist, Nikki Lee, as its newest Global Ambassador. Nikki has established herself as a leading force in the industry, gaining worldwide acclaim with a roster of celebrity clients, including Selena Gomez, Emma Roberts and Paris Jackson. As a stylist, Nikki exemplifies Wella Professionals’ core values around science, creativity and community. She is an innovator in the hair industry, blending artistry with deep technical expertise.
“I am so excited to officially become a member of the Wella Professionals family. I’ve used Wella Professionals products throughout my career, and the brand’s mission to inspire beauty professionals to creatively transform hair truly aligns with my values.” –Nikki Lee
PEOPLE
JOICO x Kate Hudson
In celebration of the brand’s fiftieth year of healthy hair innovations, JOICO has also announced that actress, singer and entrepreneur, Kate Hudson, has joined as its first-ever Global Celebrity Spokesperson. The new campaign will place the legacy brand front and centre for many at-home consumers, while still speaking to the professional hairdresser community and continuing its support and engagement with its primary audience.
The RUSH Artistic Team
RUSH Hair has announced the addition of two new members to its coveted Artistic Team, Kirsty Judge and Tina Mehmi, who will be joining the team’s current members, Andy Heasman, Tina Farey, Seung Ki-Baek, Michael Rackett and Sophie Chandler. Globally recognised as pioneers of the hairdressing industry, the RUSH Artistic Team are known for their unique style, ground-breaking techniques and innovative stage shows.
Kirsty Judge is one of the most experienced colour educators at RUSH, spending her time working and managing one of RUSH’s salons, educating at the RUSH Academy and creating inspiring colours for the RUSH Artistic Team. Tina Mehmi is a salon manager, educator and member of the RUSH Colour Team. She loves to share her skills with others, carefully explaining colour choice, placement and techniques.
The Schwarzkopf Professional Young Artistic Team 2025
After a rigorous judging and selection process, Schwarzkopf Professional is delighted to introduce its Young Artistic Team (YAT) for 2025 – a group of up-and-coming, talented young hairdressers from across the UK and Ireland. During the yearlong programme, the YATs will be mentored by the brand’s UK Ambassador, Suzie McGill, where they will develop their skills, explore new creative possibilities and gain invaluable industry experience at shoots, events and much more. Meet the Team:
Lucy Hulme – Billi Currie, London
Joseph McCarthy – Hooker & Young, Ponteland
Alex Trippier – Claxton Hair, Rossendale
–Base Hairdressing, Warrington
REF Stockholm x Scott Thomas
REF Stockholm has welcomed Scott Thomas as the UK Head of Creative Education. With over 20 years of industry experience – 10 of which he’s dedicated to education – Scott plans to bring a wealth of expertise and a genuine passion for hair colour to the REF team. In his new role, Scott will lead creative education initiatives that ensure stylists have the tools and knowledge they need to deliver exceptional results.
GLOWWA x Errol Douglas MBE
Hair food supplement brand, GLOWWA, has Errol Douglas MBE as its Global Brand Partner. With an aim of enhancing the brand’s visibility and broadening its reach in both the UK and international markets, the collaboration hopes to further cement the brand’s goal of creating a global industry platform that optimises wellbeing from the inside out.
Goldwell x Amanda Lamb
Goldwell has recently unveiled an exciting new collaboration with TV personality and beauty passionista, Amanda Lamb. Bringing together Amanda’s passion for the hair and beauty industry and Goldwell’s leading professional hair colour and care products, the collaboration promises to deliver a fresh perspective on luxury haircare as well as an inspiring insight into Amanda’s personal hair transformation journey.
‘I have been obsessed with GLOWWA from the get-go. I love hair and health, so combining them makes perfect sense; it is a natural, authentic fit. I’m laser-focused on maintaining my mental and physical health, and I believe these supplements can create a wellness routine for clients seeking to evolve their health and haircare needs.’ – Errol Douglas MBE
‘I’ve always been passionate about the products I use for my hair and how hair can empower confidence. Collaborating with Goldwell on a series of colour and trend transformations is such an exciting opportunity to share my personal hair journey –from my ‘year of hair colour’ transformations to my athome care regime.’ –Amanda Lamb
Wave Your Magic Blonde
Blonde transformations just got better!
Indola UK has announced the relaunch of its BLONDE EXPERT range, marking a new era in blonde care and colour. Designed to meet the demands of hairdressers and their clients, the allnew assortment works to redefine blonde transformations with cutting-edge technology, sustainable innovation and unbeatable performance.
From colour application and finishing touches to at-home care, BLONDE EXPERT empowers you to elevate your artistry, enhances your ability to bring out your clients’ beauty and showcases the power of true blonding.
Including everything from cool tones to sun-kissed highlights, BLONDE EXPERT promises to be the ultimate partner for achieving head-turning results. Highlights of the relaunch include:
Multi-Bond Hair Technology: Ensuring stronger, shinier and healthier-looking hair.
Expanded Assortment: Featuring new colour and care products to fill service gaps and unlock fresh opportunities for salons.
Performance-Driven Formulations: Tailored for high-demand customers who expect the best.
A Chic, Modern Design paired with a new signature fragrance for an elevated experience.
memo COLOUR
Don’t Give Care the Cold Shoulder
Versatile and suitable for all stressed hair types, the new compact yet comprehensive care system from Indola is designed to meet a variety of haircare demands, offering a smarter, more-efficient solution for blonde hair
Complementing the existing BLONDE EXPERT Insta Strong Shampoo and Treatment, and Insta Cool Shampoo, Treatment and Spray
Conditioner, the upgraded care assortment now focuses on strengthening and restoring hair for a luxurious, healthy feel. Now featuring:
(NEW) Restoring Spray: A salon-essential SOS solution for extremely damaged hair. Instantly prepares the hair for lightening and toning services, preventing breakage and improving strength (in salon only).
(NEW) Leave-in Cream: Seals cuticles to reduce visible signs of damage and offers heat protection post-chemical processes (in salon only).
(NEW) Bonding Oil: Reduces breakage while repairing split ends, boosting shine and creating a smooth, flawless finish (suitable for in salon and daily home usage).
SUNKISSED BREEZE
Powered by
Get the Look: Luminous Beige
A cool yet creamy blonde with gentle warm hues to create a soft, ethereal look. This shade is ideal for clients seeking a fresh and sophisticated style.
MIXING
Colour A
Lightener 9+ (White) mixed with CREAM DEVELOPER 2% (1:2)
Colour B
Pastel Gel Toner G.2 + G.41 (2:1) mixed with CREAM DEVELOPER 2% (1:1)
STEP 1: Section as shown.
STEP 2: Apply Colour A to the regrowth, starting in the back, then move to the sides.
FINISHED LOOK
STEP 4: At the backwash, spray Insta Strong Restoring Spray onto the hair, then apply Colour B using an application bottle.
STEP 5: Comb through and allow to process for 20 minutes, visually checking. Rinse off, do not shampoo.
STEP 6: Apply Insta Strong Leave-In Cream before starting the styling process.
STEP 3: Once the desired level of lift is reached, rinse off, wash and care with Insta Strong range.
Colour With a Conscience
Sustainability meets style with Indola’s new BLONDE EXPERT range. Ensuring there’s no need to compromise on performance to be kind to the planet, BLONDE EXPERT material packaging for optimal recycling, compact storage and reduced waste. Plus, complete with matte packaging and a double closure system, the new eco-conscious design guarantees that the strength and durability of the product is still maintained.
FOR MORE INFORMATION ON BLONDE EXPERT, VISIT www.rdr.link/HBF002 OR FOLLOW @INDOLAUK ON SOCIAL MEDIA FOR THE LATEST UPDATES AND EXPERT TIPS.
SILVER SERENITY
VELVET SAND
Get the Cover Look
ARTISTIC
SUPPORT:
MAKE-UP:
PHOTOGRAPHY: Jamie
STYLING: Ellen Spiller
A cascade of voluminous, untamed curls bursting with texture and shape, this look creates an aura of playful chaos. The multi-coloured explosion of bright hues evokes feelings of childlike wonder and joy, and the kaleidoscope of colour dances through the curls to make every movement a vibrant expression of creativity.
As JOICO continues to push boundaries, this collection looks into a world where AI, art and data are all combined. Inspired by artists such as Refik Anadol, the team have translated hair into fluid expressions of colour and styling. The result gives us a glimpse into a future filled with innovation and colour.
Formulas:
JOICO Color Intensity Red
JOICO Color Intensity TrueBlue
JOICO Color Intensity Yellow
JOICO Color Intensity Magenta
ART DIRECTION: Bruno Marc Giamattei
TEAM: Sevda Durukan, Dan Spiller, Alberto Di Domenico
Bona Jörg, Wesley Hannes
Katie Moore
Blanshard
Dare to be Different
BRING YOUR CREATIVITY TO LIFE WITH THE ENDLESS POSSIBILITIES OF JOICOCOLOR INTENSITY.
As a vibrant, fashion-forward colour line designed for bold, creative stylists, the Color Intensity range from JOICO offers a dynamic palette to keep your clients on trend and full of confidence. With intensely concentrated pigments, this semi-permanent formula delivers striking vibrancy that lasts up to 20 shampoos*
Discover a dazzling spectrum of bold, brilliant colours, designed to help you create long-lasting, wow-worthy results. With an intermixable formula that can be applied straight from the tube –or mixed and mingled to your heart’s content for endless creative possibilities! – the Color range ensures that no developer is required.
Key Benefits:
Intense vibrancy that lasts up to 20+ shampoos*.
Intermixable shades for endless creative possibilities.
Helps to reconstruct with Quadramine Complex for healthy-looking hair after every colour service.
FOR EVERY YOU.
Schwarzkopf Professional launches
FOR EVERY YOU. Bringing together education, innovation and inspiration to help every hairdresser shape their unique hair story.
Celebrating Individuality and Artistry in Hairdressing FOR EVERY YOU. reflects Schwarzkopf Professional’s belief that every hairdresser’s journey is unique, and that this individuality is something to be celebrated.
As your partner in craft, Schwarzkopf Professional offers the tools and inspiration you need to become the hairdresser you want to be, giving you a voice to tell your story and express yourself creatively. Offering exceptional experiences, the brand gives its stylists the opportunity to define their personal hair story.
FOR EVERY YOU. offers support that is tailored to your personal journey. This will unfold across multiple touchpoints, showcasing Schwarzkopf Professional’s diverse product portfolio and its ability to meet the unique needs of every salon.
Building a Global Community of Artists
Emphasising the ‘YOU’ in FOR EVERY YOU., Schwarzkopf Professional has partnered with a diverse group of global artists to share their unique journeys and showcase their signature services. This creative collective of artists will inspire hairdressers worldwide, offering fresh perspectives and elevating the art of hair colouring and styling.
With FOR EVERY YOU. its commitment to individuality, creativity and empowerment –ensuring that every hairdresser has the resources and inspiration to shine.
“Schwarzkopf
Pro is for me because... with PHILIPP HAUG @philipp_haug_london
...it gives me endless opportunities to CONNECT with other hairdressers and be part of a wider community…” For every stylist. For every salon For every client. For
Philipp Haug is a Schwarzkopf Professional Ambassador in the UK. In 2022, Philipp launched his debut salon, Haug London Haus, in the heart of central London’s Fitzrovia. When he is not in London looking after his clients, he travels the world sharing hairdressing education and his passion to CONNECT with other hairdressers. Philipp regularly heads up shows at London Fashion Week, and he is also the lead hairdresser for the BAFTA TV Awards in partnership with Schwarzkopf Professional.
London Fashion Week
For Schwarzkopf Professional, London Fashion Week is more than just the runway; it’s an incredible calendar moment that acts as a brilliant opportunity to empower and CONNECT salon communities within its network.
Through offering hairdressers exclusive backstage experiences at both February and September’s London Fashion Weeks, Schwarzkopf Professional enables stylists to work as a team and unleash their creativity in a fast-paced and unique environment. Creating a strong sense of community, stylists can step out of their comfort zones and experience an atmosphere that might not be possible within the salon.
“Through my ‘Mastering Backstage Styling’ course last year, we gave 56 people across the country at least one opportunity backstage at London Fashion Week. These shows are all about the teamwork, and it makes us incredibly proud as a brand to CONNECT these hairdressers with London Fashion Week as part of the Schwarzkopf Pro family.”
The BAFTAs
Last year, Schwarzkopf Professional was delighted to return as the official hair partner of the BAFTA Television Awards with P&O Cruises. Offering its salon network the opportunity to be a part of the glitz and glamour behind the
backstage on celebrities and VIP guests remains a popular source of profile building within the industry.
“We CONNECT hairdressers from all over the countryinto the Schwarzkopf Pro family via our social media channels. Ifyou’re a hairdresserworking for Schwarzkopf Pro, follow us on social media and you can be CONNECTed to events, education and backstage experiences across the country.”
Schwarzkopf Professional is passionate about creating opportunities that CONNECT hairdressing talent and allow them to shine as a community. The
“Working alongside BAFTAwas truly a dream come true! Having the opportunity to collaborate with such a talented team and to learn under the guidance of Philipp was a fantastic experience. I loved helping the guests feel confident and beautiful –with help from Schwarzkopf Pro’s fabulous OSiS range of course! I truly couldn’t have asked for a better experience.”
–Chantelle Jones, Seckingtons
#SKPCOLLECTIVE
The #SKPCOLLECTIVE (@skp_collective) is Schwarzkopf Professional’s initiative that nurtures and supports the best and brightest digital creators in hairdressing. The Collective seeks to find and mentor the next generation of professional hairdressing influencers, providing them with opportunities and experiences to create fantastic hairdressing content and CONNECT their talent with a wider audience.
Each year, the Collective team displays their creativity and artistic flair, taking part in dedicated shoots, masterclasses with industry experts and stagework at industry events.
Learn More About FOR EVERY YOU Stay up to date with FOR EVERY YOU. by following @schwarzkopfprouk onInstagram and keeping up with the #schwarzkopfpro hashtag.More information is available at: www.rdr.link/HBF004
THE TRICHOLOGY TRIO
THREE HAIRDRESSERS-TURNED-TRICHOLOGISTS USE THEIR HAIR AND SCALP EXPERTISE TO ANSWER SOME OF THE MOST COMMON QUESTIONS THEY FACE IN SALONS TODAY.
THIS MONTH, OUR EXPERTS DISCUSS THE HAIR LOSS CONDITION THEY ENCOUNTER MOST
Steven Goldsworthy’sGoldsworthy, Swindon
The condition I encounter most frequently is Telogen Effluvium – a form of temporary hair loss often triggered by stress or physiological changes.
Darren Fowler, Fowler35, London
The concerns I address as a trichologist are incredibly varied. I see clients in their 20s struggling with poorly executed hair treatments, hormonal imbalanc health conditions not properly managed by healthcare providers. For clients in their 30s, stress-related hair shedding is prevalent, often linked to demanding careers or lifestyle pressures. And by their 40s and 50s, hormonal shifts and menopause significantly impact hair density, scalp health and overall quality. Each client’s journey is unique and must be tailored accordingly.
Given that many patients experience significant distress about their hair or scalp concerns – and often feel that initial consultations with their GP haven’t provided sufficient reassurance – it’s crucial to approach each interaction with empathy and clarity. While not every issue can be immediately resolved, we ensure that our language is supportive and informative, offering advice, alternative solutions and reassurance.
Many trichological conditions involve complex medical terminology, so it’s essential to communicate these issues in accessible language. I explain the underlying causes and the rationale for proposed treatments by breaking down the technical terms into simpler concepts. This approach not only clarifies the diagnosis, but also empowers patients with a clear understanding of what to expect and the next steps in management.
Consultations are held in a dedicated space that is both private and quiet, designed to provide a calm, professional atmosphere away from the busy areas of the main salon.
The roles of trichologist and hairdresser are distinctly different. In my capacity as a hairdresser, interactions tend to be more casual and conversational, fostering a relaxed rapport. However, when I am acting as a trichologist, I adopt a more formal and clinical approach to ensure that each consultation is handled with the highest level of professionalism and sensitivity. Regardless of the role, I remain approachable and supportive, ensuring that all clients feel valued and well cared for.
Hair and scalp concerns aren’t just physical; they carry emotional weight too. Many clients feel distress, anxiety or even a sense of identity loss when dealing with hair shedding or thinning, so conversations must be approached with empathy, reassurance and clarity.
Simplicity is key in discussing trichology concerns. Clients don’t need a deep scientific explanation; they need to understand what’s happening to their hair and how to address it. Conversations should remain positive and solution-focused, especially with younger clients, as excessive worry increases cortisol which can lead to further hair loss. Visual aids like AI scalp cameras, microscopic imagery and charts help make discussions engaging and digestible.
Appointments take place in a completely private setting, separate from the general salon environment. This clinical-style space is designed to provide a calm atmosphere, where clients feel comfortable discussing their concerns without distractions.
Rob Eaton, Russell Eaton, Leeds and Barnsley
Hair shedding (Telogen Effluvium) is one of the most common concerns I consult on. many people at different points in life, and it occurs when sudden or severe stress pushes more hair follicles into the resting (telogen) phase, leading to increased shedding about three months after the triggering event. By the time hair loss is noticeable, the individual has often recovered from the initial cause. In most cases, the condition is temporary, and hair regrows once the underlying issue is resolved. Under normal conditions, around 85–90% of hair is actively growing, with the rest of it in the resting phase before shedding. The average person loses about 100 hairs daily, but those experiencing Telogen Effluvium may shed up to 300 hairs per day.
Triggers include major surgery, illness, extreme weight loss, psychological stress, hormonal changes, iron deficiency, thyroid imbalances, certain medications and even lifestyle factors like excessive sun exposure or jet lag. While the condition can be distressing, it rarely leads to permanent hair loss, as new hair continues to grow in its place.
When consulting on Telogen Effluvium with clients, it’s crucial to provide a private, calm space where they feel comfortable discussing their concerns. I run clinics on quieter days of the week and on a separate floor in the salon, so the space is dedicated to the trichology consultations.
RISKY BUSINESS
SHOULD YOU FIND A BUSINESS MENTOR TO HELP GROW YOUR SALON?
WE OFTEN HEAR PEOPLE SAY THAT STARTING A BUSINESS IS RISKY, BUT IS THIS REALLY TRUE? IS IT POSSIBLE TO MAKE A SERIOUS AMOUNT OF MONEY WITHOUT TAKING ON A LOT OF RISK? IN AN EXCLUSIVE SERIES FOR SEAN HANNA, WHO BUILT HIS OWN MULTI-MILLION-POUND SALON GROUP, DISCUSSES THE POWER OF MENTORSHIP.
It always surprises me how many salon owners don’t look for help when growing their business. It seems like such an obvious thing to do, yet when you’re caught up in the day-to-day, the obvious often isn’t so obvious.
Most salons are started by hairdressers – talented, hardworking professionals who have honed their skills and built strong client relationships. At some point, they decide to take the leap, open their own salon and build their own brand. However, running a successful salon isn’t just about being a brilliant hairdresser. Suddenly, you’re responsible for recruiting and leading a team, managing finances, developing a marketing strategy and ensuring long-term profitability. You’re not just a stylist anymore; you’re a business owner. Because you’re ‘the boss’, everyone expects you to have all the answers, and, over time, you might even start to believe you do… but that’s a very dangerous place to be in.
How Can a Mentor Help?
uncover blind spots and ask the right questions before you even know you need to.
Finding the Right Mentor
Not all mentors are created equal. Choosing the right one requires thought and strategy.
Look for someone who has already achieved what you’re aiming for: If you have one salon, find someone who has successfully opened a second. If you’re looking to scale, find someone who has built a salon group. Consider what specific guidance you need: If you struggle with finances, find someone with real-life financial expertise. If marketing is your weak spot, look for a mentor who excels in branding and client attraction.
Learn from someone who’s been there; the best mentors have walked the same paths as you. They’ve built teams, scaled their businesses, faced tough decisions and learned from their mistakes. Instead of figuring things out through trial and error – which can be costly and time-consuming – a mentor fast-tracks your learning by sharing real-life experiences.
Accountability and Perspective
A great mentor doesn’t just give advice; they hold you accountable. They help you set clear goals, challenge your thinking and make sure you stay on track. It’s easy to get lost in the daily grind, but a mentor helps you see the bigger picture and keeps you focused on growth.
You Don’t Know What You Don’t Know I once had the chance to ask the owner of a successful salon group for advice. He agreed to give me 30 minutes to ask anything I wanted. At the end of our conversation, he laughed and said, “I knew you wouldn’t know what to ask me.” He was right. I didn’t know what I didn’t know. And that, in itself, was a lesson. A mentor helps you
“Running a successful salon isn’t just about being a brilliant hairdresser. Suddenly, you’re responsible for recruiting and leading a team, managing finances, developing a marketing strategy and ensuring long-term profitability. You’re not just a stylist anymore; you’re a business owner.”
Avoid choosing mentors based on personal relationships. Your mum, best mate or the person you chat with at the pub might offer well-meaning advice, but they may not have the experience or business acumen to guide you effectively.
Do You Need to Pay for a Mentor?
In the early stages, you may find mentors willing to share their experiences informally. Networking events, business communities and even online content can provide valuable insights. However, as your business grows, investing in professional mentorship can be a game-changer. Many salon owners experience rapid growth followed by a plateau, unsure of how to move forward. A paid mentor can provide structured, focused support to help you break through those barriers and accelerate your success.
You don’t always need a regular mentor; sometimes, you just need the right person to point you in the right direction. But be selective. Make sure the person you ask advice from is qualified to offer it. For example, I wouldn’t ask a bank manager how to run a salon – he might understand numbers, but he’s never managed a team of stylists or built a brand. Likewise, I wouldn’t expect an accountant to design a powerful marketing campaign. The key is seeking the right advice from the right person at the right time. And when you do, your business will thank you for it.
EXPERIENCE:
THE THREE CS CLIENT
MELISSA TIMPERLEY IS THE MULTI-AWARD-WINNING FOUNDER OF THE MELISSA TIMPERLEY SALON IN MANCHESTER AND THE CREATOR OF MT MASTERCLASS, A COMPREHENSIVE PRECISION CUTTING EDUCATION PROGRAMME. THIS MONTH, MELISSA SHARES HER EXPERT TIPS FOR REFINING YOUR CLIENT EXPERIENCE.
Communication:
A great client experience begins with clear, thoughtful communication. Before opening my salon, I surveyed 300 people to understand what they valued most about their salon visits. One of the biggest takeaways? Clients want to feel heard and understood. That’s why at Melissa Timperley Salons, we put the customer at the heart of everything we do – because AI and automation will never replace the human touch.
How to best implement communication in your salon:
• Consultation: Every client should feel truly listened to, so we allow 15 minutes for every consultation, even for regulars. A rushed conversation often leads to miscommunication, so take your time.
• Silent appointments: Some clients love a chat, while others prefer a more peaceful experience. Offering silent appointments gives them the choice and makes them feel more comfortable.
• Listening and adapting: We regularly send out customer surveys and, crucially, act on their feedback. Whether it’s small refinements or bigger changes, knowing our clients feel heard makes all the difference.
Comfort:
The physical and emotional environment of a salon is just as important as the service itself. When I designed the salon, I made it a priority to ensure clients felt relaxed and at ease. From acoustic music to a buzzer entry system, every element was curated with comfort in mind.
How to elevate comfort in your salon:
• Eliminate the ‘conveyor belt’ feeling: Each client should stay with the same team member from start to finish, including the backwash and colour. This personalised approach builds trust and enhances the overall experience.
• Thoughtful touches: With our most recent price increase, we wanted to ensure our clients saw tangible benefits. So, we introduced tea pots to our drinks selection, allowing clients to
“Before
opening my salon, I surveyed 300 people to understand what they valued most about their salon visits. One of the biggest takeaways?
Clients want to feel heard and understood.”
personalise their tea exactly how they like it.
• Diversity and inclusivity:We were the first salon in Manchester to introduce gender-neutral pricing, which means clients pay based on time and expertise rather than gender. This created a welcoming, inclusive space that encourages client loyalty and attracts a broader audience.
Consistency:
Clients return to salons where they feel confident in the service they receive. Consistency is about ensuring that every visit meets or exceeds expectations.
How to establish consistency:
• Training ‘The MT Salon Way’: Every staff member is trained in the same approach to client care. This means that no matter who a client interacts with, they receive the same high level of service and know exactly what to expect.
• Staff education: We invest heavily in education, ensuring every stylist completes the MT Masterclass cutting course before working on the salon floor, as well as ongoing Wella colour training throughout the year. A well-trained team delivers a consistent, high-quality experience.
• Clear policies and structure: Having clear processes in place, from appointment scheduling to post-visit follow-ups, ensures every client receives the same level of care.
• Staying ahead of the curve: We constantly research new products and innovations to ensure we’re always offering services that set us apart. If we can’t provide something truly exceptional, we don’t introduce it.
A strong front-of-house strategy isn’t just about efficiency; it’s about creating an experience that makes clients feel valued, understood and excited to return. By focusing on these three Cs, you can build a salon environment that fosters loyalty and enhances your reputation. What changes could you make today to refine your client experience?
PLUG INTO A NEW ERA OF STYLING
SLAY YOUR STYLING
Arm yourself with some gold-standard drying power as WAHL PROFESSIONAL UKintroduces the VANQUISH™ hairdryer.
Setting the standard for precision and performance, Wahl at the forefront of the hair industry for over a century. It’s a brand that believes in the transformative power of hair, bringing you (the professional) and your clients together to create unforgettable hair moments.
Continuing this philosophy, the new merges technology with artistry through its revolutionary drying performance and innovative design.
Also featuring an LED screen that displays four heat and three speed settings, a memory function to lock in your settings and an auto-clean function for easy maintenance, the Vanquish™ hairdryer is a game-changing tool. Blending cutting-edge technology with a thoughtful design to enhance your styling experience, it’s more than just a hairdryer; it’s a tool that strengthens your connection with clients.
Key Benefits:
• Speed up Drying Time: FlowControl delivers consistent heat that dries hair evenly from root to tip.
James Parr is an internationally renowned session stylist, Wahl Styling Ambassador and Creative Director at Nashwhite. With a career spanning over a decade, he is known for his creative vision and technical prowess in the hairdressing industry.
Through his work with Wahl, James showcases the brand’s state-of-the-art tools while leading Nashwhite’s artistic direction, continuously elevating both the salon experience and the industry as a whole. James was also a member of the prestigious Fellowship Fame Team in 2023.
• Keep Noise to a Minimum: SmoothTone™ motor system removes uncomfortable sound frequencies.
• No More Wrist Fatigue: Super-light design improves handling and reduces wrist fatigue when drying for long periods of time.
• Quick-Drying Results: High-speed digital motor delivers exceptional air speed for quick-drying results.
• Easy Maintenance: Auto-clean function keeps the filter clear of debris so you can keep the dryer working in top condition.
• Safe Styling: Premium magnetic attachments fit securely to the dryer for safe styling.
“The Vanquish™ hairdryer is an absolute staple in my kit – I can’t go anywhere without it! When I’m in the salon, it makes my job ten times easier with its super quiet motor. It means I can actually interact with my clients without having to shout over my dryer!
My weeks change all the time, and I’m often on the road doing a shoot, show or seminar. With the Vanquish™ being so compact and lightweight, it means I’m not lugging around a super heavy dryer –my bad back and shoulders are gone! I can now create the best hair results whilst still looking after my own physical wellbeing.”
James Parr
IT’S COMPETITION TIME
WANT TO GET YOUR HANDS ON A FREE WAHL VANQUISH™ HAIRDRYER WORTH £149.99? TO ENTER, VISIT: www.rdr.link/HBF005
GET THE COVER LOOK
WAHLwarrior, STACEY WRIGHT, showcases how to slay your styling skills with the new VANQUISH™ hairdryer.
For this look, I wanted to showcase how the Vanquish™ can adapt to all hair types. With a rise in people embracing their natural texture, it was important to me to enhance and define the model’s natural hair – the Vanquish™ was perfect for this.
Using the hairdryer’s diffuser attachment, we took a ‘hover’ approach. Working through sections of the hair after products were applied, we created a drying pattern that paid close attention to maintaining the hair’s moisture throughout. Once fully dried, we started to break the cast of the hair using an afro comb. This added volume and manipulated the hair to the shape we required, leaving us with the perfect end result.
“The Vanquish™ has become the hero product in my kit for so many reasons: The quiet, SmoothTone™ motor allows me to converse with clients easily, the memory function makes transitions much quicker in a fast-paced environment and the self-clean function is just my all-time favourite!”
Stacey Wright
Stacey Wright’s career in hairdressing spans over 22 years. After owning and running a successful salon business for 10 years, she shifted her focus towards the more creative side of the industry. This pivot led to a standout achievement in 2023, gaining a spot on the coveted Fellowship FAME team. Today, Stacey is part of the Wahl Artistic Team as a Styling Ambassador, where she continues to push boundaries and inspire the next generation of hair professionals.
HAIR: Stacey Wright, James Parr
MAKE-UP: Michelle Strain
PHOTOGRAPHY: Lee Nash-Jones, Cody Murray
TOOLS: Wahl Professional
WAHL LAUNCHES NEW STYLING COURSE
Wahl’s 2025 Style Collection course merges iconic elegance with modern flair. Inspired by fashion icons like Alexa Chung and disco queens such as Jerry Hall, the collection showcases styles crafted with meticulous precision, effortlessly exuding charm for any occasion. From the relaxed boho waves of ‘The Alexa’ to the sultry S waves of ‘The Margot’, attendees will be taught to embrace timeless beauty with a contemporary twist.
WHAT WILL YOU LEARN?
The Style Collection course is all about taking five fundamental looks, breaking them down and understanding how to elevate them using the Wahl styling range. The collection of looks is incredibly versatile and easily adaptable – whether that be for a client in the salon or on set for an editorial. With an added bonus of a ‘take-home card’, all attendees can easily refer back to the looks whenever needed or even implement them as an additional feature on their salon’s styling menu.
INCLUDED ON THE COURSE
Included in the price of attending the course, you will also receive a product bundle featuring a selection of Wahl’s latest styling tools. The tools offer advanced functionalities, along with multiple heat settings and various attachments for customisable styling options.
YOUR TEACHERS
The course is run by Stacey Wright and James Parr, two stylists with extensive product knowledge and session-based careers. They wanted to create a course that could transfer foundational, salon skills to session-based expertise.
DATES
7th July 2025
29th September 2025
17th November 2025
LOCATION
Wahl Academy HQ, Ramsgate, Kent.
FRONT OF HOUSE Finesse
In an increasingly competitive market, a salon's Front of House experience has arguably become just as important as the hair itself. Making a client feel welcome, comfortable and reassured the minute they step into your space, is going to make the difference between someone who only visits for a single appointment and someone who will never get their hair done anywhere else again.
This month, we speak to different salons up and down the country to find out the little touches and secret tricks to really keep your clients coming back for more...
How Do You Create the Perfect First Impression?
‘The perfect first impression is all about the details – the ones people notice and the ones they don’t even realise they’re picking up on. Things like the scent of the salon, candles burning, fresh flowers and a reception area that feels like a luxury lounge, complete with crisp, up-to-date magazines. We’ve also introduced an inspiration library with books for guests to browse.
But above all, the most important part is that everyone who walks through our doors is acknowledged, welcomed and made to feel like the most important person in the room.’
Benjamin Shipman, Director of The Hair Movement, Sidcup
‘At Nicholas James Hair, luxury meets tranquillity. As soon as a client walks through the door, they’re transported to a serene oasis where they can escape the hustle and bustle of everyday life. We want our clients to be able to immerse themselves in an atmosphere of indulgence and refinement, where every detail has been carefully curated to elevate their experience. We ensure that our clients feel like royalty assoon as they walk through the doors to our sophisticated and comforting environment.’
Nicholas James, Owner of Nicholas James Hair, London
‘It starts before the client even walks through the door. Clear, friendly communication –whether by phone, email or SMS – sets expectations and makes them feel valued before they arrive. The moment they step in, they should feel acknowledged, welcomed and reassured that they’re in good hands.’
Billy Ryan, Director of Tribe, Clapham Common
‘First impressions happen in seconds, so they have to be felt. Before a client steps inside, they’ve already experienced our brand through our social media, our website and even word of mouth. That’s why we make sure everything is aligned; the energy you see online is exactly what you walk into in the salon.’
Samantha Cusick, Founder of Stā Studios and Samantha Cusick London
‘When we refitted the salon, we put a lot of thought into the design and feel of our reception area. Primarily, the Front of House needs to be inviting, comfortable and not intimidating. We used the décor and soft furnishings to make the area feel like someone’s front room This is a trend that we’re seeing in restaurants and hotels as it creates more of a heritage feel – that sense of belonging somewhere andthat feeling of home. It has a hint of understated luxury, but it doesn’t need to be perfect; something too polished can be intimidating for clients.’
Jamie Brooks, Managing Director of Brooks & Brooks, London
‘At Safy B’s, we have one rule, you must be the first person to smile when a client walks through the door. As we like to say, “A smile is the prettiest thing you can wear, and it’s completely contagious!” We strive to make sure the salon feels inviting, energetic and fun, whilst still maintaining a luxury, professional experience.’
Safy Burton, Owner of Safy B’s, Aylesbury
What Do You Offer the Client Upon Arrival and During the Appointment?
‘From the moment guests arrive, we create an experience that’s all about them. They’re offered a menu featuring 21 different Teapigs teas, eight types of coffee with four milk options, locally baked cookies, chocolate bars and a selection of soft drinks –these are all complimentary of course, but naturally baked into the overall costings of their service.’
Benjamin
Shipman,
Director of The Hair Movement, Sidcup
‘A genuine, warm welcome. We greet clients as we would a friend, by making eye contact, smiling and focusing on them, not a screen. We take their coat, offer a drink and ensure they’re comfortable before moving to check-in. The little touches make all the difference in setting the tone for their experience.’
Billy Ryan, Director of Tribe, Clapham Common
‘After greeting the client, we always take their jacket and offer them a drink. Hot drinks always come with biscuits, and they also have the option of an alcoholic beverage if they wish. We’re lucky enough to have lots of shops and restaurants located around our salon, so we sometimes have clients ordering food in during their appointment too.’
Martin Palmer, Salon Manager of Nicky Clarke, Birmingham
‘At Samantha Cusick London, we don’t just take a client’s coat and offer them a drink, we take them on a full client journey, and the Front of House experience is a crucial part of what we call our Service Wheel. Every step is carefully considered to make sure our clients feel valued, supported and excited for their appointment.
We offer a curated drinks menu (yes, that includes cocktails), a personalised consultation that ensures we truly get what they want, and luxury touches like a basin experience –because great hair starts with great care. But the Front of House role doesn’t stop when the appointment ends. It’s also about rebooking and safeguarding the client pipeline A seamless check-out process, encouraging rebookings and ensuring clients leave with the right home-care recommendations all play into keeping the salon running smoothly.’
‘Upon arrival, offer a warm welcome along with refreshments when possible. Provide a comfortable waiting zone with up-to-date magazines. During the appointment, ensure the client is comfortable by offering an in-depth consultation and setting boundaries and achievable goals for the visit. During the service, if interrupted by another member of staff, either include the client in the conversation or apologise for having to speak over their head Match the client’s mood; do they want to have a quiet service, to relax with a magazine or to chat about life?’
Gavin Hoare, Salon Manager and Maître D’ of Richard Ward Hair & Metrospa, London
Samantha Cusick, Founder of Stā Studios and Samantha Cusick London
‘We don’t rely on just one person; we make Front of House a shared responsibility. With only one dedicated Salon Co-Ordinator managing calls for both locations in Clapham Common and Chislehurst, our team of apprentices and stylists play a crucial role in greeting and looking after clients. Streamlining systems with technology also allows us to focus on people, not admin.’ Billy Ryan, Director of Tribe, Clapham Common
‘Both our Front of House Manager and Salon Receptionist are great at what they do – they follow our Salon Reception Policies and are naturally good at hospitality. When we hire staff for Front of House, the one most important thing we look at is how friendly and warm that individual comes across, and if they are a people’s person. You can teach someone everything about how to run reception, but you can’t change someone’s personality ’
Joe
Emir, Managing Director of Inanch, London
Do you Have That Special Someone Front of House?
‘We employ a team of Front of House personnel, so there is always someone available. Our stylists are incredibly busy, so they often don’t have the time to engage with clients who walk in. Having a dedicated Front of House team is a luxury, but a very much worthwhile one! We call our Front of House team the ‘engine room’ of the salon, and we’re very proud to say they’ve worked together for over 10 years. Their role is vital in making sure the stylists’ columns run smoothly, like a well-oiled machine!’ Debbie and Sean McMenamin, Salon Directors of KH Hair, Nottingham
‘As the Salon Manager, I’m always Front of House. Since I’m usually the first person clients interact with upon arrival, I pride myself on being calm, positive and professional. My Front of House station overlooks the majority of the salon floor, so I have a really good vantage point to ensure everyone’s looked after, even during the times where their stylist may be away from their station. I make sure clients’ bills are taken, their appointments are rebooked and that they leave happy with all the retail they need.’
Vicky Hacking, Salon Manager of Spectrum One, Rossendale
‘You don’t necessarily have to have a dedicated team member, but whoever acts as your Front of House just needs to understand the all-important role they play. The role should be handled by someone who is friendly, organised and has a natural ability to make clients feel valued. Whoever answers your phone should know your team’s strengths and weaknesses, understand the salon’s feeding list, manage bookings efficiently and greet clients with warmth ’ Gavin Hoare, Salon Manager and Maître D’ of Richard Ward Hair & Metrospa, London
‘At Fusion, we know that first impressions matter, and that’s where Lucy, our Front of House Client Manager, comes in. From the moment clients walk through the door until the moment they leave, she makes sure they feel comfortable and at ease. Whether it’s offering a warm welcome, remembering the small details that make a difference or ensuring everything runs smoothly behind the scenes, Lucy’s thoughtful approach is something our clients truly appreciate.’
Chris Grimley, Owner of Fusion Hair Co, Grimsby
“Make everyone feel welcome. No judgement, no exclusivity, no intimidating ‘too cool’ salon energy.”
SAMANTHA CUSICK
“Always be happy to see your clients! Make sure you’re cheerful when greeting them and get to know your regulars, at least by name.”
MARTIN PALMER
“Remove the barrier. Step out from behind the desk, greet clients face-to-face and make them feel seen.”
BILLY RYAN
“Focus on giving the client a smooth experience, from the moment they walk in to the minute they leave!”
VICKY HACKING
What Is Your Single Most Important Front of House Rule?
“Stop youeverything are doing atthereception second that client walks through the door. Attend to them immediately so welcomethey feeland important.”
JOE EMIR
“Remember, you never get a second toopportunity leave a first impression.”
GAVIN HOARE
“Treat others how you would like to be treated.”
SAFY BURTON
“The guest is always right, even when they’re not. Put your ego aside and focus on bridging the gap between the guest’s expectations and their experience.”
BENJAMIN SHIPMAN
“Create a space where every client feels at ease and confident, no matter their hair type or the service they’re receiving.”
CHRIS GRIMLEY
HAIR: Marc Antoni Artistic Team MAKE-UP: Katie Moore STYLING: Ellen Spiller PHOTOGRAPHY: Jamie Blanshard PRODUCTS: JOICO Europe
Marc Antoni Artistic Team
The Allure collection draws from the essence of captivating beauty and the unique charm that holds attention and fascination. In a time where individuality is celebrated, the concept of allure should enhance confidence, selfawareness and personal belief.
THE NAME NUBIAN IS ASSOCIATED WITH INDIVIDUALS WHO EXUDE GRACE, STRENGTH AND AN UNSPOKEN RESILIENCE. CULTURALLY, THE NAME CONJURES IMAGES OF REGAL BEAUTY AND DEEP-ROOTED HERITAGE, ALLOWING THOSE WHO BEAR IT TO FEEL AN INHERENT CONNECTION WITH THEIR ANCESTRY.
NUBIANS F.A.M.E. Team 2024
MAKE-UP:
STYLING:
PHOTOGRAPHY: Chris Bulezuik
CREATIVE
Borna Prikaski
BELONGING
Melissa Timperley & Sara Williams
As hairdressers, we have the gift of making people feel good about their authentic selves, no matter their age, gender, race or religion. We wanted to capture this gift. Belonging features images where everyone is heard and feels part of a wider story.
HAIR: Melissa Timperley and Sara Williams MAKE-UP: Sophie Frulli, Faye HJ Cumberbatch and Emily Miller STYLING: Taheed Khan PHOTOGRAPHY: Michael Young
THE HEROES COLLECTI ON
THEHEROES COLLECTiON PAYS TRiBUTE TO THE HARD-WORKiNG HEROES OF THE HAiR iNDUSTRY. THE SALONBASED STYLES THAT SERVE AS MUCH-LOVED CLiENT FAVOURiTES – THiNK THE BOB, GORGEOUS NATURAL CURLS, THE HEAD-HUGGiNG PiXiE OR A BEAUTiFUL BLOW-DRY. THESE CORE COMMERCiAL LOOKS ARE CREATED DAY-iN AND DAY-OUT iN iNFiNiTE VARiETY BY THE NATiON’S TALENTED SALON PROFESSiONALS.
HAIR: Josh Woodman MAKE-UP: Sophie Douglas STYLING: Jamie Russell PHOTOGRAPHY: Liam Oakes TOOLS: Denman Professional
Freelance forum...
DO THE MATHS!
RUTH LUNDSTROM, CEO & FOUNDER OF THE FREELANCE SUITE APP, SETS OUT THE SUMS FOR YOU…
L’Oréal Majirel 60ml tube 1:1 mix
Ratio
Mix 1:
Price per tube = £8.50 Peroxide price for 1000ml = £10.80
Ratio
Mix 2:
Price per gram of mixed product = 16p
Price per 45g ofmixed colour = £7.20
Redken Color Gels
60ml tube 1:1 mix
Price per tube = £10.80
Peroxide price for 1000ml = £11.80
Price per gram of mixed product = 19p
Price per 45g of mixed colour = £8.55
NOTES:
The most important number when comparing the cost of different colours is always the total cost per mixed gram/millilitre.
Things are tight right now, and if you don’t want to have to impact your clients with rising product costs – or if you want to maximise your profit margins to the
REF Stockholm Permanent Colour
100ml tube 1:1.5 mix
Price per tube = £6.30 Peroxide price for 1000ml = £7.95
Price per gram of mixed product = 7p
Price per 45g of mixed colour = £2.25
fullest – then it might be worth exploring an alternative to your current colour house, especially with savings like this on offer!
Whilst these two examples are quite clear in terms of the initial cost difference, the more significant factor is actually the difference in ratio of mixed-up colour.
It isn’t always clear when looking at the price of a tub of bleach or a bottle of colour alone, but what you have to pay closer attention to is the price of the colour once it’s been mixed up.
Which option has a more generous mixed-up ratio and which option also has a larger colour tube?
Sheila: Sarah, let’s start at the beginning. What sparked your interest in hairdressing and what led you to the freelance world?
Sarah: My hairdressing journey began with a full-time apprenticeship in a small, creative salon, alongside attending college one day a week. The move to freelance was driven by the desire for flexibility –I craved the ability to control my hours, pricing and product choices.
Sheila: What was the final push that made you start your own freelance business?
Sarah: Honestly, it felt like my only option to continue in the industry. Salon hours and pay just weren’t compatible with my family commitments, and affordability was a major factor.
Sheila: As hairdressers, we’re so fortunate to be able to arrange our work to suit our current lifestyle. Can you describe your current business model?
Sarah: I aim to be a ‘one-stop shop’, specialising in specific areas while always prioritising my clients’ individual needs.
Sheila: What career achievements are you most proud of?
Sarah: Winning first place in the Barber’s Chair Award at The FHA Elite Awards was a huge highlight –seeing my work on the big screen was just incredible. Another significant milestone was transitioning from being a mobile hairdresser to working from my home studio.
Sheila: Well done again, that was such an achievement! How has being a part of the FHA supported your journey?
Sarah: The FHA has been invaluable. They cover all bases, from providing essential insurance and keeping us updated on legislation changes, to supportive community discussions.
Sheila: Thanks for mentioning our resources – I often feel others don’t realise the comprehensive help we have available! What are some of the biggest challenges you’ve encountered?
Sarah: In the early days, the stigma of freelance hairdressers being perceived as unprofessional or offering cheaper alternatives was a struggle. Managing multiple clients while working alone can also be challenging, especially when it comes to timing and practicalities like washing hair.
LET’S TALK!
HOW COMMUNITY FUELS FREELANCE HAIRDRESSING SUCCESS
SHEILA ABRAHAMS MBE, FOUNDER OF THE FREELANCE HAIRDRESSERS ASSOCIATION (FHA), SITS DOWN WITH FREELANCE HAIRDRESSER, SARAH SMITH. FROM SALON APPRENTICE TO SUCCESSFUL BUSINESS OWNER, SARAH DISCUSSES THE CHALLENGES AND TRIUMPHS OF SELF-EMPLOYMENT.
Sheila: Yes, since the FHA set a standard for the freelance sector it has grown into a respected and inclusive part of our workforce. Have you experienced feelings of isolation in your career?
Sarah: Before joining the FHA, I felt like a small, insignificant hairdresser lost in the industry. The lack of recognition and support was overwhelming and lonely. Connecting with you, Sheila, and discovering the FHA was a turning point.
Sheila: Thanks for that Sarah, I’m so glad you found us. What advice would you give to someone considering freelance hairdressing?
Sarah: Market yourself based on the services you’re most passionate about. Promote yourself and your worth, and make sure your prices reflect that.
Sheila: That is sound advice. What are your future goals for your business?
Sarah: To have a larger presence in the industry, to enter more competitions and to work as a session stylist.
Sheila: Our industry is undergoing many changes at the moment. How do you see the freelance hairdressing industry evolving in the next few years?
Sarah: I think that, eventually, most hairdressers will be freelance or self-employed, with more people building their own brands and clienteles based on their creative work.
Sheila: Thank you for talking with me today, Sarah.I love your passion for our industry and I look forward to sharing your success as your career evolves.
SPACE AGE
HOW TO BOOST YOUR REVENUE WITH PRODUCTS AND SERVICES
WHEN JACK AND ROSS WILLIAMS-HIRST OPENED THEIR CO-WORKING SPACE, WILLIAMS & HIRST, IN THE HEART OF SOHO, THEIR GOAL WAS TO CREATE A SPACE THAT SUPPORTS AND CELEBRATES THIS NEW ERA OF THE INDEPENDENT HAIRDRESSER THAT WE FIND OURSELVES IN.
IN AN EXCLUSIVE SERIES FOR PRO HAIR SKILFUL SOLO STYLISTS AND BUSINESS ENTREPRENEURS. THIS MONTH, THEY DISCUSS RETAILING AS AN INDEPENDENT.
At Williams & Hirst, we know that retailing isn’t just about selling products – it’s about enhancing your clients’ experience while creating an additional revenue stream for yourself. As an independent stylist, retail and upselling services are brilliant ways to add value, set yourself apart and grow your income. Here’s how you can make the most of retail opportunities in your business:
1
Believe in What You Sell
The key to successful retailing is authenticity. Clients trust you as their stylist, and they’re much more likely to buy a product if they see how well it works during their appointment. If there’s a product you genuinely love and use all the time, make it available to your clients. When they experience the instant results for themselves, it’s an easy sell! Plus, it doesn’t feel ‘salesy’ because you’re recommending something you truly believe in.
2
The Power of Add-On Treatments
One of the easiest ways to boost your revenue is by offering add-on treatments, especially those that complement your main services. Bonding treatments, for example, are a fantastic option to add to colour appointments. They’re quick, effective and offer visible results that your clients will appreciate immediately. Not only do add-on treatments enhance the client’s experience and results, but they also naturally lead into conversations about aftercare. This is where retailing becomes seamless; once you’ve shown the value of a bonding treatment, discussing the at-home products that will maintain the results feels like a natural next step.
3 The Numbers Speak for Themselves
Let’s talk about the earning potential. If you sold just four treatments a week at £20 each, you’d be adding £3,840 to your annual revenue. Now imagine selling four treatments a day –that’s an impressive £15,360 extra a year! Add to that the sales of retail products like shampoos, conditioners or styling aids, and the potential for growth is even greater.
4
Make Retail Part of the Conversation
One of the best ways to incorporate retail into your services is to make it part of the conversation throughout the appointment.
Freelance
“If you sold just four treatments a week at £20 each, you’d be adding £3,840 to your annual revenue. Now imagine selling four treatments a day –that’s an impressive £15,360 extra a year!”
When you’re using a product, explain why you chose it and how it benefits your client’s hair. Offer personalised recommendations tailored to their specific needs –clients love knowing that the products you’re suggesting are picked just for them.
For example, if a client is having a bonding treatment, you can talk about the aftercare products that will keep their hair strong and shiny between appointments. This approach not only helps with retail, but also strengthens your reputation as an expert who genuinely cares about their clients’ results.
Set Yourself Apart
Offering a range of products and services that you’re passionate about can also be a point of difference for your brand. It shows that you’re forward thinking, up to date with the latest innovations and committed to delivering the best for your clients.
At Williams & Hirst, we love seeing our stylists thrive by integrating retail and add-on treatments into their businesses. Clients leave with fabulous hair and the tools to keep it looking that way, while you enjoy the extra revenue and a stronger connection with your clients. It’s a win-win!
BOSSIN’ IT
LAUNCHING ONLINE EDUCATION
Ever thought about launching your own online course? Well, you’re not alone! This can be a great next step when you’ve nailed your freelance business and want to keep it growing. Creating an online course lets you scale your impact – shifting from 1:1 client work to supporting dozens (if not hundreds!) of students at once. It can generate extra revenue and potentially even lead to a passive income stream that makes money while you sleep. The dream, right?
Let’s take a look at how to get started:
1
Solve ONE Problem for ONE Type of Person: Focus on something you’re truly experienced in and something that addresses a real need or challenge for your audience. Avoid making a general or ‘kitchen sink’ course– niche topics connect better with audiences and allow you to be specific in your marketing and teaching.
things don’t feel perfect. Your first version is about validating your idea and gathering data, and once you’ve validated the idea and delivered your curriculum, every launch after that gets easier!
5
Be Smart with Your Money
These days, you can create and launch an online course for free (or on a super-tight budget!) until you have the cash flow to invest into a full course platform. Yes, you’ll learn a lot, but the tools out there are easier to use than ever. With a successful course, you’ll be able to create passive income where your students are enrolling and learning without you having to launch or teach live.
OWNER OF BOSS YOUR SALON, A COACHING PLATFORM THAT SUPPORTS THE INDUSTRY THROUGH BUSINESS EDUCATION, MASTERCLASSES AND THE RENOWNED PRICING CALCULATOR, MADDI COOK SEES BUSINESS THROUGH THE EYES OF THE HAIRDRESSER. AN ALLY, CONFIDANTE, TEACHER AND FRIEND, HER APPROACHABLE MANNER AND STRAIGHT-TALKING SKILLS ARE EMPOWERING A GENERATION. SHE’S HERE TO HELP PRO HAIR READERS WITH HER EXCLUSIVE SERIES…
2
Outline Your Content: Break down the course into clear modules or steps, focusing on actionable techniques and practical skills. Remember, your course is like a recipe: you’re providing a method that others can follow to get a result.
3
“With heaps of hard work, resilience and knowing her topics and her students inside out, she was able to generate almost a quarter of a million pounds of revenue from that one course in less than nine months, with £68k being generated in the first two hours alone.”
Start Small and Get Feedback: When creating your first course, it’s wise to start with a minimum viable product (MVP). This means creating a simple version that covers the essentials. Launch it to a small audience first, gather feedback and refine it as you go.
4
Be Patient:
Creating a course requires time and patience, especially for your first launch. Don’t worry if
6
Put in the Hard Work and Reapthe Rewards
One of my course creator clients, Sarah, launched a course aimed at hairdressers that changed her life and the lives of hundreds of students. We worked on the launch plan, a live masterclass and the course curriculum, pricing and bonuses. With heaps of hard work, resilience and knowing her topics and her students inside out, she was able to generate almost a quarter of a million pounds of revenue from that one course in less than nine months, with £68k being generated in the first two hours alone.
Creating an educational course can feel daunting, but the rewards make it worthwhile. You don’t need to be perfect; you just need to have something valuable to share. Start small, focus on your niche and gather feedback, and you can create a course that not only helps others but builds your business and brand in ways you may never have imagined.
IT’S A PASTEL PARTY!
SCHWARZKOPF PROFESSIONAL HAS ADDED SIX NEW PASTEL SHADES TO ITS IGORA VIBRANCE RANGE.
For Better Blondes
Offering a strengthened and more-competitive portfolio within its 100% ammonia-free, demi-permanent colour line, IGORA Vibrance has been extended to include six brand-new, ready-to-use blonde toners to deliver
The six new dedicated pastel shades are ideal for creating vivid or soft pastel tones, as well as neutralising unwanted warmth in the hair.
Talking Tech
With a delicate pigment combination for optimal neutralisation or beautiful tones on previously lightened hair bases, the shades use integrated FibreBond Technology for minimised hair breakage and healthy-looking blondes.
The range is also complete with a Moisture Protecting Complex that works to strengthen the hair from within and improve its shine.
THE LAUNCHPAD
A LIFELONG BLONDE
Crafted to deliver hydration to highlighted strands, whilst restoring and maintaining fresh-from-the-salon blonde tones, JOICO has released its new Blonde Life Color Enhancing Masques. Available in the shades Violet, Silver and Rosé Champagne, the masques work to get blondes back on track in a single application. www.rdr.link/HBF008
ONCE AND FOR ALL
Introducing the Diva Atmos Stylers, the latest innovation from Diva Pro Styling. Featuring Adaptive Heat Technology, the tool ensures consistent heat from root to tip through continually adjusting the heat output of the styler’s plates. This innovation strives to make true one-pass styling achievable, saving precious salon time while minimising heat damage.
THE SWEDISH STYLE
REF Stockholm has introduced a new care companion to its Intense Hydrate range – the Intense Hydrate Styling Cream. A moisturising styling cream that delivers a light hold to simplify your styling, the product works to tame flyaways, protect against humidity and offer a smooth, silky finish. www.rdr.link/HBF012
IONIC INTELLIGENCE
Blending power, precision and advanced technology, Alfa Italia has launched the new Luna Hybrid Pro Smart Dryer. Harnessing the power of ionic technology for faster drying and smoother strands, the tool’s infrared heat penetrates deep into the hair to lock in moisture for softer, shinier results.
RECHARGE AND REPLENISH
Aveda has launched its latest scalp treatment, combining skincare-inspired, plant-derived ingredients with hydration technology to take haircare and scalp comfort to a deeper level. The new Scalp Solutions Hydrating Scalp & Hair Masque is an intensive, multi-tasking crème masque that works to deliver indulgent, smoothing scalp hydration whilst leaving the hair soft and smoother. www.rdr.link/HBF011
YOU RAISE ME UP!
www.rdr.link/HBF009
Meet AstroLift, the new reparative volume spray from K18. Formulated with K18PEPTIDE, the lightweight spray helps to target the root cause of volume loss for hair that looks and feels fuller and more naturally voluminous for up to two days. The product works to reverse chemical damage and protein loss that can cause the hair to appear fine, flat and thin. www.rdr.link/HBF013
AT PRO HAIR, OUR RADAR IS ALWAYS ON THE LOOKOUT FOR THE HOTTEST, UP-AND-COMING TALENT. CONTINUING OUR NEW SERIES, WE DISCOVER THE STYLISTS WHO ARE SHAKING THINGS UP IN THE WORLD OF HAIR AND UNCOVER EXACTLY WHAT’S ON THE MINDS OF THESE FUTURE HAIRDRESSING STARS.
WATCH THIS SPACE – YOU SAW THEM HERE FIRST!
YOU SAWTHEM HERE first! CAMERON WILLETTS @
Combers Inside-Out Hairdressing
Hi Cameron, can you tell us a bit about your background? How did you get into hairdressing?
Hairdressing is really all I have known. I am a third-generation hairdresser – my grandmother introduced it to my dad, who then decided at 20 years old to open a salon in Taunton. Combers Inside-Out Hairdressing is now 43 years old, and I have grown up with the salon always being a big part of my life. It’s always been like a second home.
I loved creative arts at school, and I was hugely into my team sports too. I think working in the salon is a perfect collaboration of these two things. I have also always been told I have an engineering brain as I love to know how things are put together and taken apart. Working in the salon, I love to dissect a haircut or a colour.
What’s been your biggest career highlight so far?
I’ve enjoyed working with the Fellowship on the different projects that they offer. I’ve been a part of Clubstar, Project
Sassoon and made it to the FAME Team final, as well as assisting Clubstar last year with Jamie Benny.
Whatare your ambitions?
My biggest ambition is to grow the salon that I work in. Alongside that, I have a lot of personal goals that I’d love to achieve too. I would like to win awards in the future and grow my portfolio of images and work. I want to create beautiful hair that I can look back on and be proud of.
I’ve found that giving back is a huge part of this industry, and I want to share as much as I can to help others succeed.
“I often say that every day is a school day in the salon – you learn from clients, you learn from people that you work with and you also learn from your mistakes.”
Who are your mentors and what have they taught you?
My dad is my biggest mentor; he’s the reason that I got into hairdressing in the first place. He has always been brutally honest with me throughout my career, and that has helped me so much –it’s better than being surrounded by people that just inflate your ego!
What does the hairdressing industry look like to you today?
To me, the hairdressing industry is a beautiful thing because it’s forever changing. I often say that every day is a school day in the salon – you learn from clients, you learn from people that you work with and you also learn from your mistakes.
What inspires your creativity?
I remember Tom Connell saying that if anything you look at makes you look twice, then look back a third time and take a photo of it. Thatis the beautyof having a mobile phone that is attached to your hip; you can take photos and look back on them when you’re feeling uninspired. I have found myself doing this all the time now – whether it’s the way the light reflects on a specific shape or
colour, or even an intricate detail on a building. This then sends me on a wild path of trying to bring it back and make it industry relevant or doable on hair!
Is hairdressing what you thought it would be?
I didn’t think I would have as much fun as I have had so far. I’m always meeting amazing people, working on fantastic projects and creating beautiful hair on beautiful people – what’s not to love?
Do you have a signature style or technique that sets you apart?
I really enjoy precision cutting and focusing on balance and shape in a haircut. I work on a lot of short hair in the salon, creating a bespoke cut that works with someone’s lifestyle, face shape and taking into consideration their ability and time to style their own hair.
How do you think social media is changing the hairdressing industry? Social media is the thing I hate the most and love the most at the same time! I love the ability to share and see what other people create and share with the world, but I don’t like when I hear people comparing themselves to other people in a negative way. I remember someone saying to me that if you ever see stuff that brings you down, just unfollow them and try and surround your feed with things that lift you up. It sounds super simple, but since I’ve followed that advice, I find myself feeling more confident about my hairdressing life and what I create.
Are there any particular products, tools or technologies you’re obsessed with right now?
My current favourite tools that I have in
my kit bag and use all the time are the Olivia Garden long barrel brushes. If you haven’t got them, get a set. They’re life-changing in the salon for bouncy blow-dries, especially because of their speed and efficiency.
What advice would you give to someone just starting out in hairdressing today?
I would say, be patient, be open-minded and think of yourself like a sponge – try and absorb as much knowledge as possible from whoever is sharing it with you. Don’t be afraid to ask questions, even if it’s to someone you’ve followed online and you’ve never met. I’m sure they would be willing to help you via a friendly DM on Instagram.
What do you think makes a great hairdresser stand out from the rest?
Being true to yourself – you won’t enjoy the process if you are trying to create something that you don’t like or believe in. If you are doing something just because you saw someone else do it, I think it will always show in your work.
Where do you see yourself in 10 years’ time?
Still learning and growing. Running the family salon, working on some exciting projects and continuing to create beautiful hair. On a personal level, I would like to have a family that one day brings a fourth generation into hairdressing.
IN THIS SERIES, WE DELVE INTO THE DYNAMICS BEHIND SOME OF HAIRDRESSING’S MOST SUCCESSFUL PARTNERSHIPS. WHY ARE THE PROFESSIONAL AND PERSONAL ASPECTS OF THEIR RELATIONSHIP SO STRONG, AND WHAT ARE THE DAY-TO-DAY SECRETS THAT HAVE MADE THESE POWERFUL DUOS LAST THE DISTANCE...?
JUST THE 2 OF US
Darren on Jackie Jackie and I had already been working together for a while when I asked her out for a drink over the backwash. She said “no” –which I thought was rude! – but I pursued it and I guess the rest is history.
We both share a strong creative vision and work ethic, so from the very early stages of when we got together, we spoke about doing our own thing. Building a signature brand was a path that felt comfortable and inevitable for us, but we felt we needed to tick another box first, we booked an open ticket and went and lived in Australia.
We had moments where we had absolutely nothing, but we experienced so much. It’s crazy how, in this case, the less we had, the better life was. I would say that was probably one of the happiest, most fulfilling times.
Jackie is an immensely unique human
being. She has a powerful work drive, and she is super creative as well. She’s very fashion based and has always been into clothes; she could quite easily run a business in that area. She’s approachable, methodical and she can actually work out any problem. Working in the salon together, she’s always laughing her head off! There’s a side to her that is very light, and she never sweats the small stuff. She’s a team player too.
We’ve been very blessed over the years to have experienced lots of different opportunities. We did the most amazing, magical show in Geneva – the runway was actually built along the banks of Lake Geneva. It was one of the first shows we’d done on our own, and to produce something without any restrictions was definitely a ‘pinch me’ moment. Back then,
that was how you built your brand – being creative, hands on and in the flesh, face to face.
We’re not good at leaving work at the door, but we’ve built an environment at home where we’re always doing something creative – we have clothes rails, wardrobes and mannequins all over the place! Yes, we are fully immersed in it, but it doesn’t matter that it’s come into our private lives because it’s a real passion for both of us.
We’ve got some really great projects coming up on the horizon and there are lots of things that we’re cracking on with. We thrive on what we do and, like many other creatives, we’re just out there, doing our thing.
DARREN and JACKIE AMBROSE
Jackie on Darren Daz and I have always had a similar sense of humour and we have the same drive. Our thoughts on creativity and our passion for the industry align. Sometimes you meet a soulmate, somebody that’s so completely similar to you, and that was Daz for me. We were pulled together really even before we started seeing each other!
The fundamental thing is, if you’ve got the same sort of moral background and thoughts on life, then everything works. In order for you to go forward and express yourself in your true form, you have to take a risk. Daz and I knew that we wanted to throw ourselves into more creative work doing our own shows, so going out alone was a decision that evolved quite naturally.
I’m at the stage in my career where I know myself and I have the confidence to say that I don’t really mind what anybody thinks about me. Business is all about challenges, but I think challenge is good because it can become your motivation. Challenges can put life into perspective and stop you sweating the small stuff; they
make you realise that most of the day-to-day drama is not worth it.
We don’t really disagree on much, but if we were to fall out it would be over what to watch on Netflix or what to eat. Daz is a feeder, and I could go five days without thinking about food!
If there was to be a personality difference, I would say that I’m more of a risk-taker and Daz is more realistic. He thinks things through more when it’s to do with business, whereas I’m more likely to have a vision and not necessarily a plan – but that’s a good balance. Daz reigns me in and brings me back to earth.
Our work is who we are; it’s what we love and it still excites us. We do take time out though, whether we go for dinner or when we go on holiday. We love being out in nature and walking along a wet, windswept beach, but then we also love going to an art gallery or a music gig. As much as it’s a cliché, we are all about living in the moment. We’re still so passionate about what we do and what we create. Doing diverse things is what makes us tick; it’s still just as fulfilling.
QUICK-FIRE QUESTIONS:
Who’s the bigger perfectionist? Darren.
Who’s the chattiest? Jackie.
Who takes longer to get ready for a night out? Equal.
Who wears the trousers? Equal.
Are there any other hairdressing partnerships you admire? Anthony and Pat Mascolo. They’re free spirits, and both of them are natural creatives in different ways.
If you two weren’t in the hair industry, what’s another job you could imagine doing together? Interior design and house flips.
If you had to describe your partnership in three words, what would they be? Happy, dedicated, united.
DANIEL GRANGER TAKES US AROUND HIS AWARD-WINNING, PREMIER NORTHAMPTON SALON, DANIEL GRANGER HAIRDRESSING
How would you describe the design of your salon?
The design of the salon had the client’s journey in mind from the start. We wanted to create a ‘home from home’, complete with creative features captured from all over the world. An open space with no doors, no staff rooms and no hiding holes.
The open brickwork was the central feature of the salon, with floor-to-ceiling mirrors opening up the grand 20ft ceiling height with aesthetic lighting, all handmade. I also love the pianos, which add to this idea of little, spontaneous features throughout the space. Finally, the penny bar reflects my belief that every client should be embedded into the full journey of the salon. Everything was thought about – from the luxury backwash and lay-down massage chairs, to how you position where clients will pass the retail experience.
All the chairs can be taken out, and the room can transform into a large auditorium for the various educational experiences we offer.
We also have downstairs, which is a beautiful area that is actually very different from the floor above – it’s a lot cleaner, with more concrete, more white lights and more digital features. Throughout the salon, everything is timeless; everything is hard wearing and everything will stand the test of foot traffic and endurance.
Do you have any curated pieces or special features in the salon?
Our latest feature was a shutter wall. I got the idea from a place called Potato Heads in Bali, which had hundreds of shutters surrounding the building. So, I went over to my place in Italy and took all the shutters off the old building and brought them here!
We also have a wall of dreams, hopes and achievements. I have a deep fear of water, so that’s represented on the wall with a symbol of religion. Then, there’s my dreams of being a little boy walking up to a castle which I hope to own one day, that’s up there too. Lastly, there’s all the places where my journey has taken me to achieve things – we have pictures of Russia, London and all the other places I’ve taught across the world.
How have you embraced sustainability within your design? Within my design, everything that we have was reused from the previous salon. We also use sustainable LED lighting throughout the space.
Do you have a dress code for your team?
The team can wear whatever they like, I just want them to feel good in their own skin. As long as they are clean, smart and happy, then I’m happy. We usually all wear black though, just because we don’t want to wreck our clothes!
Give us three words that reflect the vibe of your salon.
Wellness, family and home.
1. SALON FURNITURE? Salon Ambience and Maletti
2. PRODUCT BRAND? Schwarzkopf Professional 3. SOFTWARE? Salon IQ
4. OTHER SERVICES OFFERED? Aesthetics
The Design Edit.
What’s the reason you fell in love with hairdressing?
At 15, I started my apprenticeship within Irvine Rusk. They were so dynamic, creative and passionate; it just felt right for me and I was instantly hooked!
What’s the most treasured item in your kitbag?
It would have to be my scissors, I wouldn’t get far without them and they come everywhere with me.
What’s the most memorable moment in your career so far?
There are so many, but entering into the Hall of Fame for the BHAs was epic! And winning Fellowship Hairdresser of the Year.
What’s the
WHAT’S..?
Suzie McGill
on TV, Treasured Items and Thai Food.
images constantly. I’ve worked and produced so many collections throughout the years, but right now my favourite is the profile image from our Rainbow Room International Monochrome Muses collection.
What’s your go-to hair product right now?
The Coat from Schwarzkopf Professional’s Session Label – it’s just incredible. It gives protection and adds the most amazing shine, I actually use it on 99.9% of my clients.
What’s your drink of choice at the bar?
Champagne – my favourite!
What’s the last thing you bought?
What’s your go-to takeaway order?
Thai – it’s my go-to every single time.
What’s your go-to karaoke song?
The Promise – Girls Aloud
What’s your top binge-watch recommendation?
Bad Sisters on Apple TV, it’s absolutely brilliant
It would be my new dress for our Rainbow Room International Congress, I absoloutely adore it. It’s one of those purchases that you know you will instantly regret if you didn’t buy it.
