Kitchens and Bathrooms News June 2023

MULTI AWARDWINNING RETAILER

Kitchens by J.S. Geddes on its journey to success and how the industry needs to up its game

SUSTAINABLE SHOWERING

Water-efficient technologies for eco-conscious consumers

BLUM UK INTERVIEW

Sales and marketing director David Sanders on how retail support is key to KBB business sustainability

NEWS & VIEWS

5First word

Editor’s comment

6News

Round-up of industry headlines

13BMA column

CEO of the BMA Tom Reynolds on how consumer satisfaction and water efficiency can be achieved

14InstallerSHOW preview

UK’s largest event for kitchen and bathroom installers returns to NEC Birmingham

15People

Appointments and promotions

16Kbsa Q&A

Chair of the Kbsa Richard Hibbert on what retailers can expect at its KBB Conference 2023

BATHROOMS

29Showering

Sustainability is becoming a focus for shower choice and designers need to embrace and share water-efficient technologies with their customers

35Just out

Latest bathroom products

38Mirrored cabinets

KITCHENS

21Worktops

How warmer stone hues are impacting kitchen interiors and influencing next-gen marble effects

24Cooker hoods

Chic living space kitchens have seen a requirement for extraction that is neither seen, nor heard.

26Just out

Latest kitchen products

BUSINESS

40Interview

Why retail partnerships and support services are as integral to Blum UK as hinges and drawer boxes, sales and marketing director David Sanders explains

42Reader focus

Managing director of Kitchens by J.S.Geddes Jim Geddes and design director Joanna Geddes talk about their journey to success and how the industry needs to up its game.

44Supplier profile

Managing director of Flair Showering Division Alan Wright explains the company’s targeted focus on bricks and mortar showrooms

Going green is only half the story

Sustainability is becoming a focus for the bathroom and kitchen industry, helping protect natural resources to maintain an ecological balance. It has recently been spurred by a twoprong attack from legislation and consumer demand. Government has announced its intention to lower household water use and introduce a mandatory water label in the publication of its Plan for Water.

While consumers, keen to save money on energy bills, are now also realising the need for and demanding more eco-efficient products. These will only grow in importance as elder Gen Z consumers move into the home improvement market. And, interestingly, they will also be keen on buying from companies who share and reflect their ecological values. While the likes of Methven and Triton are carbon neutral, the retail industry still has a way to go. Multi-award-winning retailer Kitchens by J.S.Geddes is among the front runners and has invested in reducing carbon emissions. The company has also appointed a dedicated Net Zero director. However, MD Jim Geddes believes the kitchen industry is continuing to brush the topic of Next Zero aside and design director Joanna Geddes comments: “It’s disappointing the industry isn’t making Net Zero a priority just yet.”

Of course, consideration of the environment is undoubtedly important in kitchen and

bathroom design, reflected by the consideration of materials, water flow and recent interest in heat transference of hot water. But how frequently do small KBB retail owners consider their business sustainability – not offsetting carbon emissions by planting trees –but how they can sustain their future, from choosing suppliers through to attracting and retaining quality staff?

In a post-COVID landscape, having learned how manufacturers reacted during the supply challenges, accomplished retailers will look for brands who offer the most value. That’s not driving down prices but what support they can offer. And suppliers are opening up to creating deeper relationships with their trade customers, by offering support services in a two-way partnership. Sales and marketing director at Blum David Sanders comments: “For me, sustainability is about the longevity of business. It’s about how can we sustain our own business and help our customers sustain their businesses?” So how do you propose to keep up and in fact lead the kitchen and bathroom retail industry?

Philippa Turrell Editor

To be removed from this magazine’s circulation please call 01923 237799 or email circulation@hamerville.co.uk

Editor Philippa Turrell

e: pturrell@hamerville.co.uk

Designer Donna Booth

Group Production Manager

Carol Padgett

e: carol@hamerville.co.uk

Printer Walstead Roche

Group Advertisement Manager

Craig Jowsey

e: craig@hamerville.co.uk

responsibility

Advertisement Manager

Marcus Hooper

e: mhooper@hamerville.co.uk

Digital Manager Jasmine Smith

e: jsmith@hamerville.co.uk

Digital Assistant Lydia McFarlane

e: lmcfarlane@hamerville.co.uk

…the flurry of showroom openings and refurbishments from independent kitchen and bathroom showrooms through to supplier brands

…reports the Government planned to ban power showers and dual flush WCs. That is incorrect But it is looking to reduce personal water usage in the home.

KBN LIKES ✔ KBN DISLIKES ✖ KBN WANTS !

…to encourage the KBB industry to rise to the challenge of Net Zero

To receive your regular subscription copy of K&B NEWScontact: 01923 237799

UK: 1 year: £30 post paid Europe and overseas: 1 year: £50 post paid Airmail: 1 year: £65 post paid

Editorial & Sales Enquiries Tel (01923) 237799

KITCHENS & BATHROOMS NEWS

Hamerville Media Group, Regal House, Regal Way, Watford, Herts, WD24 4YF

German kitchen manufacturer buys UK trading partner Schüller acquires InHouse

German kitchen manufacturer Schüller has acquired its longstanding trading partner InHouse Inspired Room Design.

Established 18 years’ ago, Hexham-based InHouse launched Schüller into UK and Ireland markets and provided customer support.

According to a statement: “Schüller and InHouse have reached a point where both companies would like to face current and future challenges in an even more consistent and concentrated manner: responding even faster where more efficient solutions are increasingly required for existing and future retail partners.”

Wayne Dance, company founder and majority shareholder of InHouse, said: “This was a logical step to take InHouse to its next level of development.

“This year I will be 65 and after a fantastic 37 years in the industry, it’s time for a more relaxed lifestyle and for the next generation to step forward.

“What we have achieved over the past 18 years, together with Schüller, is fantastic and is a good basis for further growth.”

The step was taken together with the three other shareholders: Stuart Dance, Malo Tasle and Chris Dance, who will continue to hold senior management positions.

Wayne Dance will also continue as a consultant, over the coming months, to assist during the transfer period. The InHouse team at head office and its sales team in the UK and Ireland will remain.

Managing director at Schüller Möbelwerk KG Marcus Schüller said: “InHouse Ltd, as well as Wayne Dance and his entire team,

Founder leaves company after 12 years Aqualla MD steps down

Managing director of Aqualla and Adamsez Steven Allaway has announced he will step down from his role at the end of the year, with a successor yet to be named.

Allaway established brassware supplier Aqualla in 2011, in Newtownards, Northern Ireland, having identified an opportunity to “fill a gap between bathroom brands and distributors”.

The company then acquired historic bath brand Adamsez in 2020, with a proposed investment of £1million into it over the following 12 months.

This included the development of new baths, and updated brochures, new website and social media channels for the Adamsez brand.

Just a year later, Aqualla Brassware, then with a revenue of £7.6m, was acquired by mixer tap manufacturer FM Mattsson Mora Group, which owns the Damixa, Mora Armatur and Hotbath brands, for an undisclosed sum.

Steven Allaway commented: “During the last 12 years, the company has transformed, from me and my mum in a small cold warehouse, to a team of 60 passionate individuals committed to the two amazing brands that are established throughout the UK and Ireland, with total sales of almost £50 million.”

Adding he believed there was “so much” potential in the business, Allaway said: “I want to sincerely thank the customers for believing

have succeeded in building up a solid client structure.

“For this trust and for this success, we would like to thank the entire InHouse team, but above all the trade partners we have gained over the years, who have motivated us to take this step to work even closer to the market.

created by the takeover to be even closer to the customer, and to do so with the same team, gives us a perspective for sustainable growth in a sales market that is relevant for Schüller Kitchens.”

He added: “We would like to

in me, the team for supporting me, and FM Mattsson Group for taking the brands on the next steps in their journey.

“I couldn’t have asked for better owners – our staff and customers will have a bright future with the FM Mattsson Group values at our core.”

Haier Europe achieves double digit growth

Haier Group reports sales of €32.6 billion

Major appliance manufacturer Haier Group reported growth of 7.2% year-on-year, with sales revenue of RMB 243.5 billion (€ 32.6 billion), in its financial results for 2022.

Despite challenges related to high inflation and slowing consumer demand, Haier Smart Home reported its overseas market continued double-digit growth, with a 10.3% increase in turnover over 2021.

Haier Europe, headquartered in Italy, achieved sales revenue of

RMB 23.03 billion in 2022 (€3.2 billion) an increase of approximately 20% year-on-year.

Haier retained the position of number one global brand in major appliances, for the fourteenth consecutive year.

In 2022, the manufacturer stated it had continued to grow its price index and outperformed the industry in market share growth.

Haier Europe has focused on sustainability and energy-saving for its Candy, Hoover, and Haier

brands and completed the build of a new dishwasher factory in Eskişehir, Turkey.

“I am proud of how we managed to achieve such an outstanding result. Despite all the headwinds, Haier Europe keeps overperforming within the market” said Yannick Fierling, CEO of Haier Europe.

“This further inspires us to strengthen our mission to drive the future of IoT ecosystems and connected scenarios and encourages us to deliver our vision

to be the first consumer choice for smart home solutions.”

Haier Smart Home has once again been listed in the Global 500 and World’s Most Admired Companies list by Fortune Magazine.

It has also been the world’s only IoT ecosystem brand named as BrandZ Top 100 Most Valuable Global Brands in 2022.

The Blanco Group has reported 2022 was a “year of transformation”, despite challenging conditions, with 2% growth in turnover to €493 million.

While the company was able to benefit from the pandemic-related boom in the construction and renovation sector, due to the ‘cocooning effect’, it reported the second half of 2022 was challenging due to the global conditions.

Nevertheless, Blanco CEO Frank Gfrörer said the company had succeeded in becoming fit for the future: “The 2022 financial year was a year of transformation for us. We used it to set a strategic and operational course for the future and market the Blanco Unit as a high-grade system unit.”

“Overall, Blanco was operating in a difficult general environment in the last financial year, which was marked by the war in Ukraine, fraught supply conditions on procurement markets, drastically increased energy and transport costs, followed by rising inflation and declining consumer momentum.”

Against this background, the company withdrew from its operational business in Russia and dissolved its subsidiary there.

For the first time, Blanco implemented a mid-year price increase, along with measures to save costs and energy in production and logistics.

And in order to step up marketing of its Blanco Unit and position Blanco as a premium brand, it focused on the core regions of EMEA, North America and Asia-Pacific.

This included the introduction of a digital warehouse management

system in the UK and the launch of a digital transport management system in North America.

Most recently, it has invested in a Brand Experience Centre in the UK at its St Albans HQ, Blanco also increased production capacity for Silgranit sinks at plants in Toronto, Canada and Czech Republic and invested in infrastructure for the supply of alternative energy.

Employing 1,587 full-time people worldwide at the end of the year, “They have all contributed to the success of the business by working towards our common goal of

making the water place a soughtafter brand product in high-end kitchens.

“The Management Board would like to express our heartfelt thanks for this,” says CFO Rüdiger Böhle.

He added: “With a clear course for its strategic direction, Blanco consistently built up expertise last year, both through a comprehensive development programme for the workforce, tailored to the requirements of the transformation, and through targeted new hires.”

According to CEO Frank Gfrörer, the company expects business volume to grow modestly in 2023, given the global conditions and consequences which are difficult to assess.

He concluded: “Nevertheless, we are doing everything we can to inspire people to equip their new kitchens with the Blanco Unit to make life simpler and better with convenient added benefits such as refined drinking water for every taste, digital ordering services for consumables and handy utensils for drinking, reparation and cleaning.”

Business to focus on water places Blanco reports 2022 was “year of transformation”

www.kandbnews.co.uk

IN BRIEF

■ Bathroom retail franchise Ripples has raised over £20,000 for sanitation charity, The Cycle, by completing a 4-day bike ride from Bath to Edinburgh. It saw a group of Ripples employees, suppliers and friends cycle an average of 100 miles every day to raise awareness and essential funds for the charity. Read more at www.rdr.link/KAR001

■ Manufacturer and retailer Wren Kitchens has opened its 109th showroom in St Helens, creating 25 jobs. Measuring 19,078 sqft, the showroom boasts 36 full-size kitchen displays, 18 VR enabled design suites, sink and tap display areas, and Wren’s fitted bedroom collections. See more on this at www.rdr.link/KAR002

■ Marketing and business development director of HPP and running enthusiast Dan Mounsey is set to run The Saddleworth Peaks, twice in one day, for youth charity Mahdlo. He is one of a 10-strong team from Oldham-based board, door and accessories manufacturer and distributor, taking part in the event. However, he is the only team member planning on running the 15-mile route and doing it twice. View the full story at www.rdr.link/KAR003

Site twice the size of existing Cannock premises

PJH acquires “flagship” distribution centre

KBB distributor PJH has acquired a purpose-built distribution centre in Wolverhampton, which will see its Cannock operation relocate to the larger facility.

Located 8.3 miles from the existing site, the Wolverhampton Distribution Centre measures 200,000 sqft, is almost double the existing site footprint, and brings PJH’s total UK distribution space to 455,000 sqft.

The move to the new Wolverhampton Distribution Centre supports PJH’s growth, and its commitment to being its ‘Customers’ First Choice’ through the continuous improvement of its product and services.

It will support planned product range enhancements, an increase in its stock availability and further improvements to PJH’s next-day

delivery service.

The site will also include a new purpose-built showroom designed to showcase all products to its customers.

Built specifically to PJH requirements, the Distribution Centre is targeted to be fully operational from Summer 2024.

Speaking about the new Wolverhampton Distribution Centre, Richard George, CEO of PJH said: “Acquiring the new site represents a considerable investment by PJH and supports further our commitment to be our Customers’ First Choice as we continue our growth journey.

“This will be PJH’s flagship distribution centre and the new site will benefit from being ultramodern and is aimed at taking our already fantastic service to the

next level.”

He concluded: “I was keen that we remained in the local area to ensure we retain all our employees, as they are fundamental to the success of our business. So I am delighted that we have found this site in Wolverhampton.”

German appliance manufacturer invests in premises Kaiser opens UK showroom in London

Premium appliance brand Kaiser Appliances UK has opened a flagship showroom on the King’s Road in Chelsea, London.

The showroom boasts a range of appliances from the brand’s six product ranges, including Empire, Art Deco, Belle Epoque, Avantgarde Pro, Grand Chef and La Perle.

It will be used to offer virtual and in-house product training for prospective retail partners, as well as provide a place for consumers to see and experience Kaiser products.

Established in Germany in 1995 by engineer Andrei Friedmann, the appliance manufacturer is present in over 15 countries, across Europe and Africa, and entered the UK in 2022.

Managing director of Kaiser Appliances UK Nikita Loginov said:

“We are delighted to officially open the doors to our brand new showroom in Chelsea, and on behalf of the Kaiser team, I would like to say a huge thank you to everyone who joined us to celebrate the occasion.

“It was a hugely successful event and we look forward to welcoming both retailers and consumers to our showroom, where they can explore and

experience our products, and retailers can receive in-depth product training.

“At Kaiser, we are proud to offer a wide range of award-winning appliances that combine innovation, exceptional engineering and design to strike the perfect balance between style, excellent functionality and high performance.”

He continued: “The quality and design of our products, and our highly competitive pricing, alongside the outstanding customer care and servicing that we offer, sets us apart from other brands in the market. Now that our showroom has opened, we have many more exciting plans for the UK, including a brand new range that will be launching later in 2023.”

Providing kitchens for clubhouses Howdens launches £3m grassroots football campaign

Trade supplier Howdens

Kitchens has launched a £3m partnership with The FA through England Football to improve clubhouse facilities across grassroots football clubs.

Howdens’ Game Changer Programme, in partnership with England Football, will see the kitchen company aim to fund £3m worth of kitchens over three years.

Andrew Livingston, chief executive officer of Howdens, commented on the partnership: “There is quite rightly a lot of attention on grassroots football and what happens on the pitch.

“We feel that the off-pitch

facilities are very important too, because clubhouses are the hub of the community, they’re the place for teas and coffees for the taxis of mums and dads, where the frozen wet feet of the army of volunteers dry off, and when the post-match discussion starts.”

“If kitchens are the heart of our homes, then kitchens should be the heart of community grassroots football too,” said Livingston. Director of Football Development at The FA James Kendall said: “We have around 18,000 grassroots football clubs across the country and they are the cornerstone of our national game.

“A key part of our grassroots strategy is our commitment to strengthen every aspect of local clubs, particularly facilities which play such a crucial role in providing the right environment to play and gather.

“We’re really delighted to be working in partnership with Howdens on this unique Game Changer programme.

“By providing new kitchens at clubs which are most in need, we aim to help them grow and thrive

Maximum satisfaction, minimal water use

Tom Reynolds, chief executive of the Bathroom Manufacturers Association (BMA), outlines how consumer satisfaction and water efficiency can be achieved

A few weeks back, you probably saw confusing media coverage suggesting that Government Ministers were considering banning power showers and dual flush loos. Defra has clarified its position, saying this isn’t its intention. However, in its ‘Integrated Plan for Water’, Defra intends to develop “minimum product standards for showers, taps, and toilets” to ensure these devices are water efficient.

While we would expect that Defra looks to examine the current standards for these devices to

meet ‘efficiency’ aims, the whole debacle made me reflect on the ongoing challenges surrounding these two devices.

First, to the power shower. On the face of it, they sound like a way to use much more water than a ‘regular’ shower, but that’s not the case. Many areas of the UK suffer from poor or variable water pressure, so a ‘boost’ is often required to deliver a ‘regular’ showering experience.

To be blunt, a consumer will not tolerate a trickle of water when

showering. As much as we want to reduce water usage and manage the energy costs of a shower, it must also deliver a minimum level of ‘satisfaction’, or consumers will be left frustrated and seek alternatives.

Second, the dual flush loo. In the last two decades, innovations like the dual flush valve have allowed consumers to reduce their water use, lowering flush volumes from 13 to just four litres. Awareness of which button to use is still a challenge, as is ‘leaky loos’. However, as with any mechanism,

and continue to make a positive impact on the lives of their players, volunteers, supporters, and the wider community.”

To help launch the programme, football legends Jill Scott, MBE and Chris Kamara, MBE have lent their support.

Howdens will work with The FA to support and fund the kitchens, and together they will help connect eligible clubs with local tradespeople, for the fit, via its 800 depots across the country.

toilets need occasional maintenance of the flush valve seals. A routine wipe or replacement of the valve will maintain their performance.

Customers must remain informed of their options when it comes to ‘power showers’ or dual flush loos so they can make responsible decisions about water consumption. Thus, retailers have a vital role in providing efficient products and educating customers on ways they can save water while still achieving satisfaction.

InstallerSHOW 2023 is biggest to date

UK event for heat, water, air and energy professionals, InstallerSHOWis set to return to the NEC in Birmingham from June 27-29, 2023. The event, which includes live debates, panel discussions and hands-on product demos, has nearly doubled in size from last year. It will now cover 25,000sqm, with over 450 exhibitors participating and around 15,000 visitors expected to attend the event.

Building on the success of its Birmingham debut, the 2023 show reflects the growing momentum towards net zero. It will not only welcome high-profile speakers, such as former footballer and entrepreneur Gary Neville, but host an array of well-known brands, including Aqualisa, Bette, Geberit, Impey, Kelda Showers, Qettle, Roca, Roper Rhodes, Triton Showers and VitrA.

The show has also joined with trade associations the Bathroom Manufacturers Association (BMA) and the British Institute of Kitchen Bedroom and Bathroom Installation (BIKBBI). CEO of BIKBBI, Damian Walters commented: “An important element of our role as an institute is to be the conduit between the KBB installer community and the wider construction sector, and partnerships such as the one we have formed with the InstallerSHOW are vital to us being able to fulfil that role. The

extensive line up of content across three days will undoubtedly be of value to our stakeholders, and likewise, the opportunity to update other areas of the sector on the progress we are making on our strategic objectives will also be beneficial.”

day programme designed to inform and entertain with presentations, panel debates and highprofile interviews. The discussions will cover how brands, merchants and installers can all innovate to boost business. They will span hot topics including supply and getting materials to site, consumer protection and alternative dispute resolution, how to sustainably source bathrooms, with help of the Unified Water Label, and how to boost business with social media. Completing the line-up of activites will be on-stand interviews with TV personalities and industry professionals Mark Millar and George Clarke.

Supporting future

BMA Bathroom Zone

The show will play host to the BMA Bathroom Zone, which will act as a hub for brands and bathroom professionals, CEO of the trade association Tom Reynolds commented on why the association is participating: “Without the support of skilled installers, manufacturers would struggle to reach their target market and grow their business. Hence, both bathroom installers and manufacturers must work together to build a sustainable bathroom industry, and InstallerSHOW gives us an excellent opportunity to do so.”

The BMA Bathroom zone will feature a three-

Part of the show’s commitment to innovation, InstallerINVENT provides stand space available to a selection of start-up companies to give them a platform to showcase their solutions. The event is also supporting the next generation of professionals with InstallerFUTURES giving students and apprentices valuable insight into what the industry has to offer. It begins with sessions away from the event floor – led by installers, industry insiders and manufacturers –followed by a visit to the show to see the latest technology and product developments in action.

Register for the show at www.rdr.link/KAR004

Trade event for bathroom and kitchen installation professionals returns to the NEC in Birmingham

Position filled

Appointments and promotions across the industry

UTOPIA

Utopia has appointed Kate Foster as business development executive, with responsibility for the Midlands and North Wales. She joins Utopia from Middletons Mobility where she was regional support manager. Prior to that, Foster was senior showroom manager for Bathstore.

ASKO

Asko has expanded its UK sales team, with Michael Hardwick as head of sales and Peter Jarvis named national account manager. Hardwick, worked for Fisher & Paykel, where he was UK sales manager. Jarvis has over 20 years of experience in the appliances industry.

JJO

JJO has named Jon Thelwell as sales and marketing director and appointed Kevin Sullivan as national sales manager. Thelwell joined from Paula Rosa Manhattan, where he was sales director. Sullivan has spent 24 years working for Magnet, most recently as regional director.

HPP

Hill’s Panel Products (HPP) has expanded its sales force with the appointment of a dedicated area sales manager for Scotland – a first for the business. Geraldine Thomson has joined the distributor of board, doors and fittings, with more than 32 years’ experience of the KBB sector.

Building successful retail businesses

Chair of trade association the Kbsa Richard Hibbert explains what its annual KBB Industry Conference will deliver for all

QWhy have you chosen Ingenuity & Building Success as the theme of the Kbsa Conference?

A: It has been a challenging year for the retail sector, but we wanted to look forward and take by their nature adaptable to market changes, we

required for building a successful retail business.

QWhat was the reaction from last year’s event and how has that feedback been used to inform this year’s conference?

A: The feedback was absolutely fantastic and very positive.  But we are not complacent and don’t wish to stand still. We aim to continually review, tweak and improve. We have built in plenty of time to network again this year, as the feedback shows that this is one of the most valuable and important aspects of the conference.

QCan you tell us about the panel of speakers for this year’s event and why you have chosen them?

A: Our speakers have been selected to provide insight and inspiration. We have selected a mix of topics, some unexpected that we hope will be different and interesting. In particular, Professor Spence will focus on ‘sensehacking’ our showrooms, exploring how we can transform them into a multi-sensory experience that enhances both the design and sales process. This is something entirely different, from a world

leading authority, which could help showrooms stand out from the crowd in an extremely competitive market. The programme of speakers also includes business coach Andy McLachlan who returns to the conference, this year, following popular demand. He is an advocate for positive change, and has a mission to help change business culture, that resonates with KBB retailers. This year he will focus on wellbeing in the workplace.

QWill the Big Debate take place again this year – what topics will it cover – and who will be the panellists?

A: Yes it was a big hit and will definitely be back, with an improved format this time. This year we will have three short presentations from industry experts and the Big Debate will follow, based around the topics of training and education, building success and inspiring inclusive innovation. The presentations will be made by Barry Moss from Leap; Paul O’Brien from Kitchens International and Amanda Hughes from Blum. The Big Debate panel contributors include Luke Wedgbury from Coalville Kitchens, Joanna Geddes from Kitchens by J.S. Geddes, Elizabeth-Pantling-Jones from Lima Kitchens and Graham Robinson from Halcyon Interiors.

QCan you tell us about the advice surgery – what will it cover and who will offer the guidance?

A: The advice surgery cover topics such as finance, credit card processing, HR and legal and brings together companies that offer key business services to Kbsa members. Guests will be given the opportunity to meet with representatives from these companies, whilst networking during the refreshment breaks. Companies that will be featured include Markel, TrustMark, Dell, Novuna Finance, Compare Card Processing and Howden Employee Benefits and Wellbeing.

QWhat do you hope independent retailers will gain from attending the conference?

A: Our objective is for all attendees to take away something that they can put to good use in their business. It is also important that having taken time to get away from the showroom or the office, that delegates come away feeling refreshed, recharged and go back ready to go again.

Q What are the biggest challenges for retailers in 2023?

A: The cost of living crisis and the unsettled nature of the country, which followed a year of political madness has taken its toll on business. The challenge for retailers is to adapt and thrive, which is reflected in the title of the conference.

QWhat are the biggest opportunities for retailers in 2023?

A: Whenever there are challenges, there are also opportunities. Independent retailers operate in one of the most resilient market segments, where people have money and want to spend it.  Keeping abreast of what is important, investing in marketing to retain market share, will ensure continued business opportunities.

QAttracting a record number of retailers last year, having opened the association to non-members, what are your hopes for the event in 2023?

A: We would love to smash last year’s record attendance.  This is the only dedicated conference for our industry and everyone who comes leaves with more than they came with. We may well sell out this year, so if you are an independent KBB business... get a ticket while

“We wanted to take this theme of adaptability forward into

Counter culture

While white-based marble effects are hugely popular in kitchen design, at the same time there is a ground swell of warmer stone-effect tones. It has seen the introduction of earthy gradients – from reds through to browns and warm greys hues –inspired by natural materials such as clay and limestone through to sandstone and terracotta.

European design lead at Formica Group Nina Bailey comments: “We are seeing a general trend within the home interiors market for warm, natural and organic materials and there’s currently no sign we are set to move away from these tones.” And national business

development manager for worktops at IDS Jason Neve agrees, although states they have always had a place in sales charts: “Neutrals are universally popular and evoke a feeling of harmony, nature and calm and the move to warm, organic style stones is the latest design interpretation of this.”

Warmer tones

The warmer tones have been encouraged by the influence of the natural world in home interiors and need to create a living space. Marketing manager at Kongistone Joanne Bull explains: “More homeowners are designing their

Organic and warmer neutral shades play a part in worktop choice, and may even influence the strong-hold of marble effects

1. SILESTONE

Part of the Urban Crush series is Cinder Craze which is based upon black sandstone. Read more at www.rdr.link/KAR006

kitchens to be a warm, comforting and inviting space to bring balance and calm to one of the busiest rooms in the house. Warmer stone worktops complement neutral cabinetry and luxurious gold and cooper accessories such as taps and cabinetry handles.” And MD of CRL Europe Simon Boocock agrees that warmer, natural stone effects help create a tranquil space and provide depth and a choice of design options. He explains: “Creating a sense of calm and serenity, these surfaces also act as a beautiful blank canvas that actually opens up a myriad of design possibilities. This is particularly the case with the current shift towards mixed materials in kitchen design, giving designers and consumers new opportunities to explore their creativity.”

Warmer tones can meet the trend for classical or contemporary kitchen schemes, even including industrial aesthetics. Head of sales at RAK Ceramics Ben Bryden adds: “Industrial styling is also very popular in kitchen design currently, and warmer stone effects play into this, particularly when combined with raw materials such as metallics, exposed brickwork and wood.”

European luxury

It is a trend that resonates in the premium market, with rich woods and dark, luxe interiors, having emanating from European design shows. Alongside white marble effects, general manager at Laminam UK Tony Lleo comments: “We’ve also been seeing an interest in warmer colours for luxury projects.” Cosentino recently introduced Urban Crush, a worktop series based upon limestone and sandstone, boasting beige

Part of the Marble Collection in the CRL Stone brand, Savannah features dark brown flecks contrasted against grey veining. View the technical specifications at www.rdr.link/KAR007

Influenced by warmer engineered stone is the Elemental Concrete finish, which forms part of the Axiom laminate worktop brand. Download product information www.rdr.link/KAR008

tones and grainy brown colour, alongside raw grey tones. While Laminam added warm colours to its In-side collection of porcelain surfaces, including terracotta-based Terra di Pompei.

Replicating stone

These trends have been enabled by progression in manufacturing allowing the creation of surfaces that replicate the look and feel from laminate through to porcelain. Ben Bryden at RAK Ceramics reports: “A raft of stone effects, particularly in porcelain and solid surface materials, have made the trend more accessible, in much the same way as marbleeffect worktops have now become more so too.” So industry experts believe the warmer worktop trends will continue to filter down the market.

Influencing marbles

So will white-based marble effects ultimately be toppled in sales and replaced with warmer tone designs? Rather than being succeeded in kitchen designs, marble effects may take on a warmer base or veining. In fact, Joanne Bull of Kongistone says she has already noticed it in her company sales, “We are seeing marbleeffect surfaces becoming part of this trend. Our most popular white marble effect quartz surface has been Carrara Venato which features subtle grey veining. In the last six months, sales of this finish are now being matched by Ontario, which has similar veining but in a warmer brown colour.” So, why not take a look at the variety of worktop tones now available on the market and see the role they can play in creating a homely and relaxing living kitchen space.

2. CRL

3. FORMICA

4. KONIGSTONE

Reflecting the impact of warmer tones on marbles, Ontario has veining in a brown colour. Find out more at www.rdr.link/KAR009

5. DEKTON

Maromorio is part of the Pietra Kode collection designed by architect Daniel Germani at www.rdr.link/KAR010

Hidden in plain sight

Chic living space kitchens have seen a requirement for extraction that is neither seen, nor heard.

With the kitchen now a living space, able to transform from a practical cooking zone into a relaxation area, extraction appliances are increasingly integrated into the fabric of a room. Whether built under kitchen furniture, integrated into a worktop or hob or set into the ceiling, cooker hoods are increasingly not seen (and with low decibel operation) nor heard. Managing director of Falmec UK Sean Drumm says the concealed extraction segment has been growing rapidly: “Last year we launched our built-in concealed luxury range and the early success of these models has brought our concealed offering to over 60% of our sales.”

Ceilings and downdrafts

With such an array of extraction, designed to fit seamlessly into kitchen schemes, which models are proving to be most popular? Where sightlines across a kitchen space are most important, ceiling and downdrafts continue to rule. Sales and marketing director of Franke UK Jo Sargent continues: “We’ve seen heightened

interest in ceiling extractors which are designed to be flush with the surface, creating an almost invisible appearance. Many ceiling models now include ambient and task lighting which offers consumers the best of both worlds when substituting pendant lighting for the unobtrusive look of a ceiling extractor.” Whereas, sales director of Novy Rien Laverge says: “As a luxury induction and extraction specialist, more than 50% of Novy UK’s sales are for vented hobs, making them the most popular type of concealed extraction products in our appliance portfolio.”

1. SIEMENS

The Glass Draft Air hood features guided air technology with a low-pressure air curtain to remove steam and odour. Watch the video at www.rdr.link/KAR011

2. WESTIN

Designed to fit into kitchen furniture or a chimney, Prime Slim is available in five widths. Download the data sheet at www.rdr.link/KAR012

Against a wall

But if the kitchen space is compact or extraction is needed against a wall, then the built-under model remains key. And brand manager at Westin James Rayner explains they are not a design compromise and reminds retailers of their benefits adding: “The beauty of this type of extraction is that due to the applications it is primarily used in, height isn’t normally an issue, meaning that all-important vaulted catchment area can be included in the base of the hood, ensuring minimal fume slippage into the room. Cooking against a wall also brings its own advantages compared to cooking over an island, as this situation is subject to far fewer cross draughts compared to the centre of the room.”

Designing out challenges

Since extraction is chosen based on project demands and room constraints, appliance manufacturers have worked hard at combating spatial design challenges, enabling designers a wider choice of solutions. Jo Sargent of Franke points to developments in ceiling hoods: “A big concern with ceiling hoods is the depth of the ceiling and position of the joists, as older properties often have narrower roof voids. To get around this, we have included slimmer ceiling models.” While Novy has explored the space below the worksurface, as Rien Laverge explains: “A potential barrier to the sale of vented hobs is the size of the motor, which differs from brand to brand, but can take up a large area of storage space in the cupboard beneath the hob. Providing a solution to this issue, the Novy Panorama feaures a slim, flat motor that fits at the back of a kitchen cabinet, and allows for up to 400mm drawers to be installed in front of it.”

And Falmec has considered how to maximise storage space around the use of a built-in extractor. Sean Drumm explains: “Our built-in models are changing over to allow you to gain back 50% of the space previously lost to a builtin canopy. In the past, the whole cabinet would have been taken up by the actual canopy, so this type of concealed extraction is becoming very popular for practical and space reasons.”

Forming the structure

However, concealed doesn’t mean out of sight and, in fact, extractors can be hidden in plain view, as part of the kitchen structure. Think canopy extractors which form part of overhead, open storage. Sean Drumm of Falmec continues: “The bonus for customers is that these extraction products are designed to blend into the décor rather than stand out like a sore thumb, so they fulfil a dual purpose, as shown by

Mythos Ceiling Air Hub combines an extractor with sanitisation system to improve air quality, using UVC lamps. View the technical specification at www.rdr.link/KAR013

Designed to form continuous storage along the kitchen wall, Shelf has 600 and 900mm modules which can be added to the 1200mm hood. Discover more at www.rdr.link/KAR014

the Shelf and Air Wall (a glass back panel which is magnetic so can be used for storing utensils). Both are already 2023 international award winners.”

Aiding air quality

What is of most utmost importance is the performance of the extraction and industry experts agree that concealed models equal their focal counterparts in technology. Franke offers Air Hub, which combines extraction and UV-C lamps to cleanse the air, across its cooker hood designs and Jo Sargent adds: “Similarly, our VOC (Volatile Organic Compound) eliminating AQ Sense range is available in ceiling and wall mounted options and our Sound Pro Blower technology, which reduces the noise threshold of our hoods by up to -6dB is available across a wide range of designs from concealed to statement island hoods.” Concluding, Sean

Drumm hints at what is coming next from Falmec in 2024, with rising costs of energy, he suggests it “will be looking at ways to ensure that we are not wasting any warm heated air by extracting it out of the home in future.”

3. FRANKE

4. FALMEC

Appliance brand Asko has added a Pearl Grey finish to its Elements built-in range. The warm grey glass, with a metallic sparkle, has been designed to integrate with a variety of kitchen styles and materials. Pearl Grey is available on Elements ovens, cooker hoods, coffee machines, warming and vacuum drawers, as well as Wine Climate Cabinets. Watch the video at www.rdr.link/KAR015

just out

Sinks, taps and accessories manufacturer

Reginox UK has unveiled the New York Jet Black sink. It is made from stainless steel with a matt Inox finish and comes in two sizes: 400mm x 400mm and 500mm x 400mm. New York Jet Black can be fitted as integrated, semiintegrated or undermounted and comes with a black strainer. Download the product sheet at www.rdr.link/KAR016

Furniture fittings manufacturer Blum has introduced its Legrabox in a Carbon Black finish, in line with the ongoing trend for dark cabinetry and surfaces. It is available with a choice of metal sides –Legrabox Pure – or with design elements in glass, wood or other materials – Legrabox Free. Retailers can order in minimum quantities, with the option of final assembly on site. Discover more at www.rdr.link/KAR017

2. REGINOX

1. ASKO

3. BLUM

Designed for large and small kitchens, the Kiruna sink series can be topmounted or undermounted to suit the demands of the project. The series includes the Kiruna N-100, Kiruna N-100X and Kiruna N-100 XL. They fit cabinet sizes from 500mm up to 800mm and are available in the Green Line colours of Day, Night (pictured), Twilight and Dusk. Discover the range at www.rdr.link/KAR018

Recognising continuing consumer demand for industrial-style products in the kitchen, Franke has added the Tessuto range to its Designer tap collection. Tessuto taps boast an architectural appeal, with sculptural design enhanced by knurled detailing on the body. Available as a J-Spout with pull-down nozzle or L-shape model with swivel spout, designers can choose from finishes in Decor Steel, Matt Black and Brass (shown). Discover the technical details at

Silestone by Cosentino has introduced Urban Crush, which recreates the look of limestone and sandstone. It comes in four colourways: Lime Delight, Concrete Pulse, Brass Relish (pictured) and Craze. Urban Crush is produced with HybriQ+ technology, which uses 99% recycled water, minimum of 20% recycled materials and 40% less crystalline silica in its composition. View the range at www.rdr.link/KAR020

4. SCHOCK

5. FRANKE

6. COSENTINO

Every last drop

Sustainability is becoming a focus for shower choice and designers need to embrace and share water-efficient technologies with their customers

With showers widely acknowledged as the biggest consumer of hot water in the home, and a drive by Government to reduce water use and CO2 emissions, it’s no surprise sustainability is a focus of showering. Head of marketing and Innovation at Methven UK Chris Billingham explains: “Historically, we have not had great water pressure in the UK and there is now a level of overcompensation for that. Increased flow rates and high-pressure systems across she UK are optimised to use significant amounts of water. This now means we need to take steps and put measures in place to curb excessive use and preserve what is ultimately a finite resource.”

The recent Plan for Water by the Department of Environment, Food and Rural Affairs (Defra), recently stated Government would work with industry to set minimum water efficiency standards, as a statement read: “Power showers average around 12 to 15 litres of water a minute, with many using much more than this. The average amount of time spent in the shower is eight to 12 minutes, so if you had a flow rate of 15 litres per minute for a 10 minute shower you would be using 150 litres of water. That is more than a bath, which uses an average of 80 litres. A family of four could save as much as £270 a year on their water and energy bill by installing a more efficient shower head.”

Eco-conscious consumer

Interestingly, the swing towards sustainability has also been mirrored by consumers becoming more eco-conscious in their life choices. According to a UK Shower Market Survey, conducted by Grohe in 2020, over half of consumers wanted a shower that could assist them in being sustainable in their day-to-day-life (54%). And nearly two thirds of respondents valued the importance of whether a shower has been sustainably produced.

2

1. METHVEN

Aurajet Aio is available as a overhead drencher, handset and shower kit with selected models in a choice of chrome and matt black finishes. View the entire range at www.rdr.link/KAR021

2. GROHE

The Grohe Everstream is the company’s first recycling shower and reportedly uses as little as a quarter of the water and a third of the energy typically required by traditional showers. Read more at www.rdr.link/KAR022

Perhaps spurred by the cost-of-living crisis, saving water, energy and therefore money offers great appeal in shower choice. In fact, Kelda Showers was recently presented an Ideal Home Bathroom Award 2023 for its Bubble Spa showerhead which, using air and a fan to create large water droplets, can reduce water flow, energy and emissions by as much as 50%, while creating a spa-like environment.

Performance and price

And that has been one of the biggest concerns around water efficiency, that there shouldn’t be a payoff in performance. Nor would consumers be prepared to pay a price differential just to be environmentally friendly. Chris Billingham of Methven UK states: “All our showers operate at 8 litres per minute or less. However, we offer a range of products that meet different price points. This means customers can still enjoy showering at a lower flow rate without compromised performance, while meeting their set budget.”

Director of sales at Neoperl UK Chris Neath says it’s a matter of education along the supply chain: “The technology is available now to reduce the flow of water and for a comfortable shower to be possible, especially since the developments of an aerated flow. There is education required for the retailer and consumer and habit changes for the fitter to audit the flow on installation and adjust/reduce the flow accordingly. The question then becomes how do we incentive the installer to do this?”

Senior product manager at Ideal Standard Stacey Seagrave explains how the company supports its showrooms, commenting: “At Ideal Standard, we’ve a dedicated team that supports our retail network and are on hand to provide partners with everything they need to deliver the best service to customers. This includes bringing staff up-to-speed on new technology, and the sustainability credentials of the products, so they can provide the correct information and advice to end-users. Our showroom designers also work with individual retailers to curate display areas and highlight solutions and their benefits – from stunning designs to innovative green technology.”

Recycling and recovery

Showering technology spans flow restrictors and air injection systems, through to the recent developments of heat recovery wastes and water recycling showers. Kaldewei, which already uses BlueMint steel for its enamelled shower trays reducing carbon emissions by 70%, introduced the FlowLine Heatrecovery shower channel at ISH 2023. Head of sales at Kaldewei UK Adam Teal comments: “A massive

3. HANSGROHE

Pulsify Planet Edition handshower uses 6 litres of water, is made from recyclates where possible, and is chrome-free. Read more on this at www.rdr.link/KAR023

The FlowLine Heatrecovery shower channel uses heat from the shower water to preheat the cold water on its way to the shower fitting. Watch the video at www.rdr.link/KAR024

4. KALDEWEI

quantity of hot water is wasted as it flows unused down the drain. The new Kaldewei FlowLine Heatrecovery shower channel uses heat from the shower water to preheat the cold, fresh water on its way to the shower fitting. A heat exchanger integrated into the waste ensures efficient heat recovery so significantly less hot water needs to be added to guarantee a pleasantly warm shower temperature.”

While Spring 2024 will see the market launch of the Grohe Everstream – the company’s first recycling shower. It is currently being field tested with a training programme for installers expected to start in the second half of 2023. In addition, the bathroom manufacturer is also aiming to have all its Grohe concealed showers water-recycling-ready by 2030. Leader of product at Grohe UK and Lixil EMENA Ronke Ugbaja reports: “The Everstream system uses as little as a quarter of the water and a third of the energy typically required by traditional showers.”

Shower life cycle

While water consumption and consumer behaviours are at the spearhead of showering, designers and specifiers considering the holistic

Alu+ is a range of showers made of recyclable aluminium, which itself is made up of 84% recycled content in a choice of Silk Black, Rose and Silver. View all the details at www.rdr.link/KAR025

The award-winning Bubblespa shower combines air and water to create droplets, reducing water, energy and carbon emissions by up to 50%. Watch the video at www.rdr.link/KAR026

credentials of a product are met by manufacturers who have thought about production, packaging and shipping.

Hansgrohe’s Pulsify Planet Edition handshower, which uses 6 litres of water, is made from recyclates where possible and is chrome-free. While Ideal Standard has also introduced Alu+ showers made from recyclable aluminium that is in itself made up of 84% recycled content.

Stacey Seagrave of Ideal Standard continues: “The range is completely free from chrome, lead and nickel, and also features all of the watersaving technology people expect, such as flow

limiters that restrict consumption to just 8 litres per minute for the handspray and 12 litres per minute for the rainshower.”

In addition, for ease of identification, selected showering products come complete with Environmental Product Declarations and Ideal Standard has introduced the EcoLogic label – highlighting energy and water efficiency, hygiene, sustainable materials and sustainable value chain.

Legislation driven

Certainly, sustainability is only going to grow in significance in bathroom design and, in particular, the showering space, especially if legislation gains ground. Ultimately it may see all shower set-ups becoming sustainable across the board. Stacey Seagrave of Ideal Standard concludes: “A mix of consumer-driven demand, regulations, legislation and manufacturer progress will be the key broad strands for shower set-ups to become more sustainable across the board. The legislation will be the true force behind these changes, though, making manufacturers adapt, and helping consumers to achieve more sustainable showering set-ups.”

5. IDEAL STANDARD

6. KELDA SHOWERS

just out

2. KUDOS

Further expanding its Pinnacle8 collection of enclosures, Kudos Shower Products has introduced Level Access Sliding Door models. They have been designed without a bottom rail, making it easier to step in and out of the enclosure. Available in Chrome, Matt Black or Brushed Gold profiles, Level Access shower enclosures come in four sizes and are suitable for either a corner or a recessed installation. View the entire range at www.rdr.link/KAR048

1. BAGNODESIGN

Adding to the Bagnodesign brand, from the Sanipex Group, is the Koy basin collection featuring rectangular and round countertop models. Koy basins can be teamed with a wallmounted WC, in a choice of four shades, and complementary brassware. Discover the range at www.rdr.link/KAR027

3. DURAVIT

As part of the Artisan line, Duravit has introduced the Bento Starck Box range from designer Philippe Starck. As the name suggests, the inspiration is drawn from traditional Japanese bento boxes and features washbasins with divided open wet and dry areas. It also includes a free-standing bathtub made from acrylic, matching WCs and bidets. Watch the video at www.rdr.link/KAR028

German shower drainage manufacturer Dallmer has introduced the CeraFrame Liquid shower channels for thin layered, seamless filler systems. Measuring 270 x 47mm, it integrates into the showering area, as the cover plate is filled with the thin-layer floor covering. CeraFrame Liquid can be used with either DallFlex or CeraFlex drain bodies. View the technical details at www.rdr.link/KAR029

The Voss semi-freestanding bathtub is the latest addition to the bath collection by Spanish bathroom manufacturer Acquabella. Adding to its freestanding models, it brings the total number of baths to six. All baths are made from Dolotek which is a combination of dolomite stone and resin. It boasts a silky finish and Acquabella reports it is resistant to wear and impact. Read more at www.rdr.link/KAR030

Status furniture forms part of the R2 product launch for 2023, which spans five categories and includes over 300SKUs. Available in freestanding and wall-hung designs, it features a slab front and integrated handle and comes in six styles and four finishes, including Nordic Green. Status is complemented by a choice of three handle trims and the option for a countertop basin. View the entire range at www.rdr.link/KAR031

6. R2

4. DALLMER

5. ACQUABELLA

1

Image conscious

With bathrooms now designed as a spa-like space, the ‘humble’ mirror or mirrored cabinet has transformed from simply offering reflection and storage, to become feature-packed with technology. Sales and marketing director at RAK Ceramics UK Ben Bryden explains: “As our bathrooms become more like extensions of our living space, consumers want to be able to listen to music, watch TV, charge devices etc. Add to this that even the way we brush our teeth has become more technical, with the rise of the electric toobrush, and it’s clear that a level of connectivity needs to be present in the bathroom.” Sales director of HiB Ash Chilver adds: “Technology allows people to personalise the experience they have in the bathroom and tailor it to their individual needs.”

Democratised technology

As an integral part of the wellness environment, mirrors and mirrored cabinets can provide lighting, entertainment and even help users monitor their wellbeing. By using facial recognition, some mirrors can analyse skin, provide beauty and grooming options as well as

fitness suggestions. While not all bathroom projects, or indeed users, will require all these options from a mirror or mirrored cabinet, certainly technology is becoming available for all. Product manager of Bathrooms to Love by PJH Julie Lockwood comments: “With energy efficient, LED-lit models now a given, the mirror has become an important multi-functional part of the bathroom, offering so many other features such as Bluetooth technology, built-in Alexa digital clock, infrared touch-free operation, colour-changing/dimmable lighting, charging sockets, demister pads and the list goes on.”

Colour-changing lights

LED lighting has been available in mirrors and mirrored cabinets for some time, but the focus is now on colour changing temperatures. They enable users to transform the mirror space from providing task lighting through to ambient illumination. James Cairns of Illuminated Mirrors comments: “Correlated Colour Temperature (CCT) LEDS give you versatile lighting, with the ability to change lighting from Cool to Warm White with the simple press of a button.” Such is the demand,

marketing manager of SycamoreLED.com Angela James reports the popularity of colour changing temperature lights are reflected in her company’s sales: “Our range of tunable white mirrors is certainly our most popular range. The ability to dim these products also increase their popularity due to the current spa bathroom trends and being able to create a relaxing environment for bathing.” In fact, new low level lighting has formed part of Duravit’s latest mirrored cabinet category. Managing director of Duravit UK Martin Carroll adds: “New technology such as night lights on mirror cabinets is making life in the bathroom easier, more enjoyable and even safer.”

Electrical entertainment

And along with enhanced lighting options, mirror and mirrored cabinets have evolved into enhancing aural experiences too with integral charging points and USB sockets, along with Bluetooth speakers. This allows users to

How feature-packed mirrors and mirrored cabinets enable designers to create a relaxation space

1. KEUCO Royal Modular 2.0 mirror cabinet range comes in 12 widths, two heights and two depths, with or without lighting and can be wall-mounted or recessed. Download the brochure at www.rdr.link/KAR032

consume music through connected devices. Sales director of HiB Ash Chilver adds: “From our sales figures, we believe that cabinets are the preferred product for those looking for connectivity-based technology such as Bluetooth. Cabinets such as HiB’s Sound and Dimension offer integrated Bluetooth and speaker technology, so users can enjoy their favourite podcasts and music in the bathroom.”

Don’t forget demisters

But is there any technology that bathroom designers are currently overlooking and could present to their customers? Industry experts believe that demister pads can sometimes be forgotten, as Ash Chilver of HiB explains: “Because it has been available for some time, heated pads to reduce condensation are often overlooked by retailers and customers alike. Condensation can often be difficult to recreate in a showroom setting and, if customers are not aware of the technology, it can sometimes not get the recognition it deserves, as a practical solution for a widespread bathroom issue.”

Touch-free controls

Whatever the type of electrical tech included in a mirror or mirror cabinet, possibly spurred by a focus on hygiene, the demand is for touch-free controls. Whether operated through voice activation, such as Google Home or Amazon Alexa, or sensors, reducing touch points has been a design focus. Martin Carroll of Duravit says: “Hands free functions have grown in popularity in recent years and Duravit furniture such as Luv and the new Vitrium are ideal options as the wash area lighting, dimmer function and mirror heating are all operated contact-free.” While Angela James of SycamoreLED.com adds: “Even our more basic models feature built-in touch controls to switch the mirror on and off with ease.”

Capabilities and materials

But with a more towards energy efficiency and sustainable ways of living, how will that impact future bathroom technology? Ash Chilver explains technology is not based solely upon digital connectivity and says there will be plenty of focus on capabilities and materials. Roper Rhodes won a Red Dot Award in 2022 for Loop, with magnetic vanity mirror, which can be placed anywhere on the wall mirror surface. And, perhaps for the future, there will be a greater focus on sustainability with mirrors and mirrored cabinet using recycled glass. What is for certain is that the mirror and mirrored cabinet are now multi-functional fixtures for each and every bathroom.

2. SYCAMORELED.COM

3. HIB

4. RAK CERAMICS

The RAK-Ornate mirror incorporates LED lighting with touch control technology, a demister pad and storage shelf in a choice of four colours. Read more at www.rdr.link/KAR035

“If you want to partner retailers you have to offer more value”

Blum had to make some tough decisions during the supply challenges of the pandemic to ensure fair and equal distribution of its products to retailers, capping orders and not opening new accounts. Now the company is safely out the other side and sales and marketing director of Blum UK David Sanders has a “relatively positive” outlook, despite the uncertain times of the world we now live in. He adds: “We are very grateful all our customers stuck with us during this time, believed in what we were trying to do and believed in how we did it. Now, I hope in the coming years, they will see the pay back of that loyalty by us investing in their businesses, with a range of support services.”

Service and support

Speaking about surrounding its product with services, David Sanders adds: “What the pandemic and the last two years proved to us was product and services are what drives business forward and it’s what our customers need.” It has seen the company invest in an extended technical support hotline, which operates from 8am to 8pm, five days a week, and is also open Saturday morning. Sanders explains: “We find that 6-8pm is one of the

busiest times of the day for the technical hotline. People have finished work but need to figure out the issue before the next day.”

And Blum UK has also created a series of Experience Weeks for its retail customers, with five to six operating through the year, providing information on a range of business issues from AI design and its impact on kitchens through to marketing, such as building a brand. Sanders comments: “Our retail services continue to go from strength-to-strength.” He continues: “A lot of our customers are so focused on designing and selling kitchens, sometimes the marketing and promotion side of the business is left to one side. We’re trying to help customers understand there are quick and easy wins in marketingeven if you haven’t got a lot of time.”

Blum started the Experience Weeks in February with plans to book 20 people on a course, so attracting 100 attendees a week. The second, which ran in March, saw 35 people attend each day and the June issue is almost sold out. Sanders exclaims: “I’ve been blown away by how successful these Experience Weeks have been and the amount of people that have booked on them. It’s been phenomenal” He adds: “The best feedback we

Why retail partnerships and support services are as integral to Blum UK as hinges and drawer boxes, sales and marketing director David Sanders explains

1. SALES AND MARKETING DIRECTOR David Sanders

2. ERGONOMICS INSIGHT

As part of its internal expertise, Blum offers the support of an ergonomics expert to help retailers understand storage and the impact of an ageing population on inclusive kitchen design

3. BLUM HQ Blum has expanded its premises by 20% to cater for a 12% growth in employee numbers in 2022.

had from retailers who came said ‘we thought we came to look at hinges and drawers and we can’t believe you didn’t show us any.’”

Focused on sustainability

Of course, that doesn’t mean Blum has stopped developing new product. Far from it. The company has exhibited at Interzum where it launched the Carbon Black Legrabox and introduced electronic fittings, following the acquisition of Austrian electronic products manufacturer System Industrie Electronic. It’s just product now forms a part, instead of the entirety, of the company’s offer, as Sanders explains: “We have to be a service-orientated business going forward, of which product is one of the services that we offer. What we have learned is if you want to be a partner to retailers, you have to offer more value.”

By providing a package of services around its products, Sanders believes it will not only help the business but secure the future of the wider kitchen industry too. “For me , sustainability is about the longevity of business. It’s about how can we sustain our own business and help our customers sustain their businesses? So despite the uncertain times, Blum UK is on a multimillion pound journey of investment to sustain its business. “As a key brand within the market, we think it’s

important that we do invest because you can’t stand

still.”

UK investments

Having expanded its workforce with a variety of expertise to provide business support, Blum UK has increased its headcount by 12% over the past 12 months. The company also has plans to continue to invest in people: “Increasing the number of services we are offering means, that despite the scaremongering around AI and the fact we’re going to lose our jobs because of robots, we have found we need more people. People often ask are you a b2b or b2c business? We’re neither –we’re a h2h or a human-to-human business.”

Blum now has a team that includes retail sales, ergonomics, photography, brand, social media and copywriting experience. Sanders continues: “The level of expertise that we built within the business is far wider than just people who know about hinges and drawers. Although, of course we still have people who know about hinges and drawers. That’s what we do.” And to house the increased numbers in staff, Blum is set to complete a £1.6million expansion to its

headquarters increasing the premises to 2.200sqm, because the company also recognises the importance of attracting and keeping talent as part of its sustainable ethos.

With an eye on the current energy crisis, Blum UK is also set to invest in a “substantial” solar farm within the next six months. It means the company won’t be dependent on the National Grid, and so will be in charge of some of its own energy destiny.

Retail partnerships

So what are the expectations of the kitchen industry for 2023 and beyond? Although he believes there will be fewer kitchens sold in 2023 than 2022, meaning greater competition, Sanders says people are still buying kitchens. He states this will be supported by housebuilders needing to satisfy the shortage of homes in the UK, as well as subsequent house moves. Sanders finishes: “The world isn’t the same place, let’s be absolutely clear about that. The kitchen industry is not the same as it was pre-pandemic, but is any industry? They key thing is being part of a partnership to help businesses be sustainable.”

4 CARBON BLACK LEGRABOX

Recognising the trend for dark interiors, Blum has introduced the Legrabox in a Carbon Black finish

“We enjoy what we do”

Managing director and design director of UK Kitchen Retailer of the Year Kitchens by J.S. Geddes, Jim Geddes and Joanna Geddes talk about their retail journey and what the industry needs to improve upon

Established for nearly four decades, Kitchens by J.S.Geddes has continued to set standards in kitchen retailing, having won over a dozen awards in that time. Design director Joanna Geddes recently added to the tally with Kuhlmann Kitchen Designer of the Year – over £20k and her father MD Jim Geddes won Lifetime Achievement Award, both of which were presented by Arlington Interiors. Topping off a trio of celebrations, this year, the family-run business has been named UK Kitchen Retailer of the Year – for the eighth time. “I think people must think it doesn’t feel special when you win a lot of awards, but it really does”, enthuses Joanna, and Jim agrees “Absolutely. We’re really proud of them.”

Starting out

Having worked as an architectural technician for an interior design company, which created kitchens projects, Jim explains the journey to starting his award-winning company: “I just thought I can do this better. I looked for premises, which are the same we are in today, albeit we have

bought adjacent buildings and extended to make the showroom bigger.” Jim was joined by his Dad who had recently retired, followed by his Mum who became the bookkeeper. Then, when he got married, his wife Mary joined part-time as well.

Family affair

Now the business employs 14 people, including his daughters Joanna and Rebecca, but retains a family ethos. “There’s a family feel but we’ve got the professionalism of corporate business”, says Joanna. But it might not have been such a family affair, as she explains: “I can remember saying when I was young, I’m not going into the kitchen industry because the topic at our family dinner table was always kitchens.”

What changed her mind? When I went to university, I had to go on placement for six months, and I thought I could learn something from Kitchens by J.S. Geddes. When I worked here, I found I liked it. I wasn’t doing the same each day and I thought this is where you could really mould a career to what you wanted it to be. That was 16 years’ ago.”

1. FATHER AND DAUGHTER Managing director Jim Geddes and design director Joanna Geddes of award-winning Kitchens by J.S. Geddes

2. KILMARNOCH SHOWROOM

Established 38 years ago, Kitchens by J.S. Geddes is based in the same showroom albeit much larger than the orignal premises, having acquired adjacent buildings

Natural born sales

However, Jim explains it wasn’t Joanna’s first venture into the kitchen industry. “I was in the showroom on a Saturday morning with Joanna aged around five. I was dealing with a client and another person walked through the door and Joanna decided to ask ‘Are you looking for a kitchen?’ But did she sell it? “If I did, I didn’t get the commission”, Joanna laughs. She reminisces: “Actually, the first kitchen I sold was to a client who had bought a kitchen from my Dad. I remember feeling a lot of pressure to sell because they had bought from the company before”. And Jim recounts his first kitchen sale, which sounds equally pressurised: “The lorry bringing a Kuhlmann kitchen from Germany to my first customer got into an accident and the kitchen got ruined. I had to tell the customer and one of the directors of Kuhlmann also phoned the client for me, to explain the situation.” So who is the best kitchen designer now? Joanna addresses her Dad “I think I’ve learned so much design-wise from you.” Jim smiles, teasing “I can’t say who is the best designer”, adding: “… but it will probably need to be Joanna, at this point.”

Retail loves

“I still like design”. Jim replies when asked what he enjoys about the kitchen industry, adding “I hate travelling to go to Kbb Birmingham or Germany but I love being there and I love seeing new products”, adding: “and we’ve made an awful lot of good friends in the industry.”

Joanna agrees: “We’ve got competitor companies who are friends now.” And like her Dad, she loves design: “My favourite part is

working with the client. I love seeing what they’re excited about. I’ve got a lot of friends who don’t enjoy their jobs, which I think is sad.” Jim adds: “We’re lucky. We enjoy what we do.”

Kitchen industry improvement

But what do they think the industry could improve upon? “I think the industry is way behind in training”, says Jim “and it’s not just plumbers, electricians and joiners, you need to train designers. If you qualify as a doctor one

its own training programme for the past 10 years for all members of staff.

Joanna also points to the importance of a push towards Net Zero for the industry, “which has been a huge investment for us over the last year.” Official member of the SME Climate Hub community, Kitchens by J.S. Geddes has invested in solar panels for the showroom, electric vehicles and a dedicated Net Zero director. Jim states: “Net Zero can be brushed aside and I think that is disappointing for the industry.” Joanna adds: “If we want to stay in the position we’re in, in the kitchen industry, we’ve got to keep pushing ahead. It’s disappointing the industry isn’t making Net Zero a priority just yet.”

Inspiration and advice

They are inspired by other retailers, whether it’s through examples of good practice or experiencing poor service and not wanting to be the same. However, Joanna adds: “It’s really corny but my Dad also inspires me. I know this business works and I know what it takes to run this business. So that is inspiring.” And Joanna says her Dad is also responsible for offering her the best advice of ‘do what you say you’re going to do’. “I think that stood me in good stead from a customer service point of view.” And what is the best piece of advice Jim has been given? “Mine was exactly the same piece of advice, which came from my Dad when I started out –do what you say you’re going to do, phone when you say you’re going to phone. He was absolutely spot on.” He concludes: “It’s amazing the number of clients who will buy a kitchen from you because you’ve done what you said you were going to do.”

4. SCANDI SCOT DESIGN

Kitchens by J.S. Geddes clients wanted a Scandinavian-looking room with the warmth of Scottish styling. It features two tall banks of units with wooden back panelling to give a softer appearance.

3. MODERN MASTERPIECE

The Kitchens by J.S. Geddes design team created this project with floating ovens which act as a centre piece yet sit in harmony with the rest of the kitchen.

Creative flair

With origins tracing back to 1952, Irish brand Flair Showers has been on a growth trajectory, following its acquisition by the Sanbra Group. It has not only seen the rebrand and relaunch of Flair but the company now forms part of a much wider group, including luxury brassware manufacturer Marflow and premium shower manufacturer Majestic, both of which were recently acquired by the parent company. Following continuing investment in product, service and people, Flair is forging sales growth under a new showering division that includes Majestic.

Customer experience

Flair is led by showering division managing director Alan Wright who joined the business last year and has three decades of experience working in the construction industry, as a supplier and merchant. He joined the company from merchant Bassetts Bathrooms, where he was managing director of the 16-strong branch business in Northern Ireland and a customer of Flair. This gave him an insight into the business

With over 30 years’ experience of construction and experience from supplier and merchanting background, Alan Wright leads the business

and he stated it was the integrity and values of the company which encouraged him to join.

Wright explains: “It was the energy, the family values, the culture, as well as the quality of products and desire to be the best at what we do combined with continued investment. Everything was all about making the product right and providing the right service to customers, building relationships and partnerships. It was very clear to me to see the journey they were on.” And he is bringing his experience of the wants and needs of its trade customer to the company, as he exclaims: “I really understand what makes them tick and the challenges that they have on a daily and weekly basis and what they want from suppliers and manufacturers.”

Bringing brands together

Tasked with further developing the Flair and Majestic brands, Alan Wright continues: “Majestic was acquired through the COVID pandemic

4. AYO

Providing a choice of modular wetroom solutions is the Ayo range. Take a look at www.rdr.link/KAR036

Managing director of Flair Showers Alan Wright talks about working in partnership with retailers

1. MANAGING DIRECTOR OF FLAIR SHOWERING DIVISION

which was very challenging because, as we all know, the success of acquisitions is how we integrate them and engrain them into the culture of the group. So, my job is to make sure that we align the Showering Division brands to maximise the strengths and synergies.”

He continues to explain the company has “significant growth” plans and strategies over the next number of years, adding: “We have invested and will continue to invest in new product development and stock, making sure when we get orders we can service them well and we’ve invested in people – systems, structures and training. It’s about providing support for customers”, Wright explains.

He says Flair is “fundamentally different” to where it was 10 years ago. It is perhaps due to the agility of the family-run business. “It’s fast paced. It is dynamic. We make decisions very quickly”, says Wright, adding: “We are building great relationships with our retail partners and that’s very exciting and ongoing. I know Flair has stood the test of time, with a large number of our customers in Ireland and some in Europe, and that’s the direction of travel we hope to go in over the next number of years in Great Britain too.”

Working in Harmony

Following research and consumer insight into European markets and the UK, Flair unveiled the Harmony Collections enclosures at KBB Birmingham, with design language for a global market. It included the Oro, Eto and Ayo ranges, with a focus on tangible touch points such as handle design. However, alongside points of difference in aesthetics, Flair has also concentrated on making its product easy to fit with Click Fit technology, enabling a one-man installation. In fact, such has been its focus on product quality, the company recently supplied replacement rollers to a customer who bought their shower enclosure in 1991. “It’s testament to the quality, the engineering that’s going into the product and the fact that we still provide spare parts”, explains Alan Wright.

Showroom focus

So how is business? “It has been very well documented that consumer spending is under a bit of strain. We have high inflation and input costs that have risen significantly in 2022. But that said, our brands experienced growth in 2022 and in 2023 looks set to continue”, Wright replies.

Bolstering the supplier’s business is a targeted strategy on bricks and mortar showrooms. “We won’t sell our product on the web and we’re not going down the route of large groups at the moment. Harmony is our premium collection from Flair and we have selected

independent retail bathroom showrooms to feature that product.” This is being supported by training for its retail partners, with a dedicated team of service engineers to fit the enclosures. “At the same time we have employed a specification sales team which is focused on contract opportunities. And we are making good progress with a number of partners on that front as well”, Wright adds.

But what does Flair expect in return from its retailer network? “I see us as trading partners that progress together, so our retailers and more importantly their customers, the consumers, have a really positive experience in dealing with Flair. We’re not in for the quick buck, it’s building

these relationships where we can help our retail partners be successful and we can provide a service to the consumer.”

And how does the business compare against its financial plans? “We are absolutely on track and probably ahead of it”, explains Wright. He concludes: “We’re working in a competitive landscape but the harder you practice the luckier you get. I don’t think there’s any magic formulas. Business isn’t easy, but it’s enjoyable when you get it right. For me business is all about people. Flair is a fantastic team of very experienced, knowledgeable and committed colleagues right across the business. Success is a team effort”.

3. ORO

Premium offering in the Harmony Collection portfolio is the Oro. View www.rdr.link/KAR037

4. ETO

The ETO range includes a magnetic linkage system for smooth operation. See www.rdr.link/KAR038

Company matters

Offering support for independent kitchen and bathroom firms because your business is our business

SALES

Trading up appliance sales

Retailers often tell us how the power of larger brands can hold significant influence over what a customer thinks they want in their home. Naturally, consumers often have the name of a brand in mind when it comes to appliances, but the key point is, they’re buying from you – the retailer – because of your knowledge, design expertise and ability to work within a budget. You therefore have the ‘power’ and necessary sales skills to help them choose a potentially better and more competitive product; one with which will not only give the customer a better experience, but also, one with which you can achieve a better margin.

MHK membership

The dream resolution is one in which the customer gets exactly what they want, and the retailer doesn’t forfeit margin as a result of not being able to encourage a trade up in a climate where clients are less inclined to part with cash. Being a member of MHK would make this dream a reality thanks to access to a wider pool of

RECRUITMENT

Employer branding is best way to attract talent

Gaining the right level of traction is essential when looking for new members of staff, as online mediums are now helping to provide an all-access pass to brands and businesses offering the latest career opportunities.

If we consider the age of the average Brit is now 40, and Gen Z is joining the workforce at pace, then business owners up and down the country need to weigh up how to retain their current staff, and appeal to the best new recruits at the same time.

What worked to attract your best people five years ago is not going to cut it today. Get direct feedback from a people-professional about recruitment trends in your sector and act on it. Stop the guessing game. You don’t have that luxury - given the changing nature of retail and ecommerce. Instead, you need to shape the future of your business around your future

employees and customers, as you can’t have one without the other!

The latest research from Supercritical reveals that over a third (35%) of UK employees are willing to quit their job if their employer takes only weak climate action to reduce its carbon footprint. Money isn’t the sole driver for every worker. People want to be proud of where they work. It reflects on them after all. An employer’s brand and

perceived image is always going to be important.

Premium manufacturers in our industry are promoting more sustainable solutions. Building regulations are increasingly geared towards greener solutions. Managing energy, water and resources is a huge part of KBB – let’s boast about it as no-one else will!

Your business is like your thumb print, as no two are the same. Ultimately, your employees are

appliance brands as well as better prices thanks for you with leading suppliers which means you

As an independent retailer, the appliance brands you choose to work with should be able to provide a decent margin level in return for your loyalty, expertise and investment in display product. Some of the major brands are now understanding that kitchen retailers are not ‘box shifters’; they’re the ‘touch points’ for their products. They’re also starting to recognise that independent retailers are the most profitable sector of their businesses. Appliance sales are taking more of the consumer budget, so it’s vital to review the performance of your suppliers. This means monitoring the margins that you are able to achieve; especially when compared to online offerings

Five top trade-up opportunities:

● Offer a variety of product categories

One of the biggest opportunities for retailers to upsell is through other elements that the customer is likely to buy anyway – but from somewhere else. These elements could be flooring, lighting, smart technology and radiators to name just a few. Having access to suppliers in these areas is key. Through the MHK supplier portfolio, independent KBB studios can access leading brands such as QA Flooring, TLW (lights), Zuma (smart speaker lighting), and IRSAP (radiators).

● Have a brand and product staircase

Sell good/better/best in furniture and appliances so you can give customers choice and position them with a product that you

your best ambassadors! Some people might love the location or be passionate about the product. Personally, I love the buzz of connecting with people and making a difference.

Be honest about what you want your company to stand for and how you want it to be seen. Like attracts like. Lean into this and get your message out there online. Be clear, simple and direct. Your people have got to see it, hear it and feel it. It’s so easy to tell the world about your business simply by picking up your smartphone and getting on LinkedIn.

I know it’s daunting if you’re an expert in your own field, but a beginner online. We are living in the age of the video so be brave, ask for help and make your first video post. Video is the fastest-growing medium and it’s not going away. If you think about what we expect as customers, we already know about what we need to offer and communicate as employers. It’s all about keeping promises. Doing our best. Having fun.

Every day your team is buying into your

don’t have to reduce your margin on.

● Buy at the best conditions

Everyone thinks they have the best pricing but in reality there is a range of prices retailers get from the same manufacturer. MHK members are able to overcome this with transparent pricing and bonus/rebate as a reward for turnover.

● Sell product in other areas

Many of MHKs manufacturers and suppliers offer lounge furniture, bathroom ranges, wardrobes and home office.

● Branch into outdoor kitchens

Many customers extending will also be incorporating outdoor space. At MHK we have a range of outdoor kitchen suppliers which are a useful add-on product that supplement the main kitchen (and margin too).

EXPERT: Paul Wheeler

COMPANY: MHK-UK

BACKGROUND: Paul Wheeler is sales director of buying group MHKUK. The European buying group has been established in the UK for five years and has grown five-fold during that time. Membership includes the benefits of a Central Payment System, to streamline the payment process for retailers and suppliers

CONTACT: www.rdr.link/KAR039

Apprenticeship job swaps

vision as a leader – are you delivering? Your business is a community as well as a workplace and a vital part of one of the most exciting industries in the world. We all love it, so spread the love!

EXPERT: Peter Jones

COMPANY: Foyne Jones

BACKGROUND: Peter Jones is founder and managing director of Foyne Jones, specialist recruitment agency for KBB retail, independent and national merchant and constrution sales. He is also the host of The Peter Jones Show podcast, covering recruitment and industry news, which features guests who are leaders in the industry.

CONTACT: www.rdr.link/KAR040

Kbb and merchant service provider Simon Acres Group (SAGL) and boiling-water tap manufacturer Quooker will swap apprentices for two days, to give their apprentices a wider understanding of the two businesses.

The two companies have developed a programme that will offer seven young people the opportunity to experience a wide range of business operations and learn more about how each business operates. The visits also include an evening meal to meet the senior management and leadership teams from both companies.

Quooker UK MD Stephen Johnson said “Developing the next generation of leaders is crucial to take our industry forward. This programme is further investment in our young people and will help them reach their full potential, helping us build a strong and dynamic workforce.”

The apprentices from Simon Acres Group include Kieran Carroll, Business Administration Level 3; Charlotte Lipski, Digital Marketing Level 3, and Kyle Atherton, trainee recruitment consultant.

From Quooker they include Dylan Benjamin, technical support specialist; Ahmed Mnasri, technical support specialist; Josh Kullihow, quooker expert, consumer sales; and Jack Samuels, quooker expert, consumer sales.

Group sales director at Simon Acres Group Jordan Burns added: “We are delighted to be working with Quooker on this exciting initiative, which we developed following our Careers Day in March. I hope that we can harness more energy and positivity from that day to encourage others to do the same, driving forward the apprenticeship message to bring about positive change.”

Job swaps could provide a wider understanding of the KBB industry, as demonstrated by Quooker and Simon Acres Group

KITCHENS & BATHROOMS NEWS

We produce exclusive videos for www.kandbnews.co.uk interviewing business leaders and young people entering the industry. They cover industry-wide issues, retail initiatives and design trends. Plus we’ve now added showroom tours. Here are our latest, just in case you’ve missed them

Two-minute tour: Gessi UK

Luxury Italian shower and tap brand Gessi UK has opened a showroom for architects and designers in an historic courthouse in Clerkenwell, London. It has transformed the cells into a premium, spa-like environment, having to work around the requirements of a listed building. Take a two-minute video tour of the space at

Two-minute tour: ISH 2023 Highlights

We take a two-minute tour of European biennial bathroom and HVAC show ISH, which took place in Frankfurt, Germany. Walking around the stands, it showcases the up-and-coming looks for bathrooms. Colour, texture and natural material mixes were among the latest trends which are set to impact UK homes. Look around the exhibition stands at

Two minute tour: Three River Kitchens

We visit new community-focused retailer Three River Kitchens in Chelmsford, Essex. The directors transformed an empty coffee shop into a mid to high-end kitchen showroom and donations are made to the Mayor of Chelmsford’s charities for each finished project. Watch the video at www.rdr.link/KAR043

What it’s like to be an apprentice kitchen fitter

Celebrating National Apprenticeship Week, we talked to an apprentice kitchen fitter from luxury London-based kitchen and bathroom showroom Day True. We ask Kacee, 21, how he found the job opportunity, what he has learned, his proudest moment and what’s next in his career? See what he has to say about the KBB industry at www.rdr.link/KAR044

Bright ideas in bathrooms

Most consumers interact with technology continuously around their home –from connected, voice-activated smart technology, to personalised entertainment services, more efficient cooking appliances and energy-saving gadgets. For most people, innovation is centred around interactivity with devices. Technology in the bathroom has followed this trend with the introduction of customisable lighting, wireless and digital connectivity, as well as energy and water-saving technology.

Hygienic and time-saving

But there are many ‘life-improving’ innovations for customers that do not involve digital connectivity. Hygiene-related innovations, such as fingerprint resistant finishes and antibacterial surfaces, are also key inventions that benefit users. Time-saving solutions such as heated pads that reduce condensation on a mirror’s surface or energy-saving developments such as

cold-start taps, all fall under innovations that have improved customers’ lives. It is perhaps in these areas where bathroom innovations of the future may originate from.

Industry standard

Inspiration for the development of these innovations can come from a myriad of places. For example, the heated pad for bathroom mirrors and cabinets reportedly started life as an idea between HiB chairman Warren Ginsberg and David Perl. Just five years after the launch of HiB, the first products fitted with a heated pad were introduced to the bathroom market. It is one of the most popular features, simply because it offers a solution to a problem faced by everyone with a bathroom; condensation on the mirrored surface after a shower or bath, a real enhancement to the bathroom experience.

True innovations are features and inventions, like the heated pad, that eventually become

industry standard. With the focus on hygiene still set in peoples’ minds post pandemic and the continued pressure of environmental legislation weighing on manufacturers, solutions that offer both hygiene and sustainability as a priority are expected to be areas of innovation in the future.

Cost competitive

Being able to solve these issues at a cost that manufacturers can manage but also at a price that consumers can afford is a huge innovation and should be celebrated. It can be incredibly tough to bring innovations to the market, especially with the rising costs experienced at all points in the production process.

So, what does the future hold? There are plenty of avenues for manufacturers to explore. Bathrooms have seen a huge evolution over the past 150 years and there’s space for further developments. It’s pretty clear that the future is brimming with possibilities.

Marketing manager of HiB Steve Kaye looks at what the future holds for bathroom design, and says true innovation sets the industry standard

Top 3 website stories

What has been driving Kitchens & Bathrooms News website traffic? Here are the three stories with the biggest hits in April on www.kandbnews.co.uk

1. SCHULLER

German kitchen manufacturer

Schüller has acquired its longstanding trading partner InHouse Inspired Room Design.

Established over 18 years ago, the Hexham-based business launched Schüller into UK and Ireland markets and provided customer support. The step was taken together with the shareholders: Stuart Dance, Malo Tasle and Chris Dance, who will continue to hold senior management positions. Wayne Dance will also continue as a

2. GROHE

Bathroom and kitchen brand

Grohe has appointed Kristine Skauge as new leader for the UK. She succeeds Matt Brown who has been in charge of the business since 2021. Skauge will be responsible for managing the Grohe brand and its sub-brands Grohe Spa, Grohe Professional and Grohe QuickFix. Coming from within the Grohe business, following a 10-year rise through the ranks, she most recently led

3. WREN KITCHENS

the brand’s marketing efforts across the Middle East and North Africa region. Read more at www.rdr.link/KAR046

2 1

consultant, over the coming months, to assist during the transfer period. Read the whole story at www.rdr.link/KAR045

ADVERTISEMENT INDEX

Manufacturer and national retailer Wren Kitchens has launched into fitted bedrooms, extending its offer in the home renovation market. Built and designed in the UK, Wren’s fitted bedroom range will initially consist of single and double-fitted wardrobes, chests, and bedside units, with over 80 unit types and 20,000 unit combinations. It will

Here is a useful summary of all the adverts that appear in this issue of Kitchens & Bathrooms News. Each is listed with its page number and a direct URL that will get you straight to the relevant online information.

Acquabella..............................(page 37)

www.rdr.link/KAR100

Ambiance Bain UK................(page 28)

www.rdr.link/KAR101

ASKO........................................(page 11)

www.rdr.link/KAR102

BIKBBI..................(inside back cover)

www.rdr.link/KAR103

Blum UK..........................(pages 18,19)

www.rdr.link/KAR104

Flair Showers Ltd..................(page 33)

www.rdr.link/KAR105

Francis Bathrooms..............(page 15)

www.rdr.link/KAR106

Hafele UK Ltd..........................(page 8)

www.rdr.link/KAR107

Hill’s Panel Products Ltd....(page 23)

www.rdr.link/KAR108

KBB Industry Conference..(page 20)

www.rdr.link/KAR109

Lakes Bathrooms Ltd..........(page 31)

www.rdr.link/KAR110

Reginox UK Ltd......................(page 12)

www.rdr.link/KAR111

Senstec....................................(page 33)

www.rdr.link/KAR112

SFA Saniflo/Kinedo UK Ltd(page 34)

www.rdr.link/KAR113

SONAS Bathrooms..................(page 4) www.rdr.link/KAR114

Utopia Bathroom Group Ltd(page 6) www.rdr.link/KAR115

Victoria & Albert Baths Ltd ................................(inside front cover) www.rdr.link/KAR116

Waterline Ltd....................(back cover) www.rdr.link/KAR117

3

include the Infinity collection with a 10-year guarantee and Infinity