Digital bulletin
Microsoft Office, Teams, SharePoint and more
This year we’ve moved our servers into the cloud. This has allowed us to improve availability, resilience, and access to our systems, helping you work more flexibly and with minimum disruption
We migrated all our files and folders to SharePoint in the cloud. SharePoint allows us to support new collaborative ways of working, both internally and with partners, you can now work on documents simultaneously with peers. Files are now accessible from anywhere, enabling efficient new ways of working and freeing up time to focus on our customers and their services. You can now work on one document, together with your team, without worrying about collating multiple copies later.
We implemented SharePoint Hubs in Care, giving care homes a central location to easily store and manage their critical documents.
We migrated the organisation to Office 365, a suite of productivity applications that integrate seamlessly with Teams, SharePoint, and the cloud. Everything, from presentations to mail, can be quickly and easily stored and backed up automatically
SharePoint isn’t just somewhere to store files; it has also enabled us to develop a brand-new intranet system The new intranet seamlessly collates all the information you need to do your job and automate a lot of the tedious tasks away giving you more time to focus on customers.
Digital skills, colleague growth and Digital Heroes
We have launched a 'digital heroes' network across Hafod to support you. The digital heroes can help with engagement, adoption, inclusion, and skills for all Hafod colleagues. These are digital experts in all areas of our business, who are equipped to help you if you need some help. Our heroes have helped smooth our transition to Teams and 365.
We completed a digital skills audit that has highlighted the digital confidence levels across Hafod and is helping us develop plans to deliver targeted help where it’s needed most.
We’ve supported colleagues with our transition to new systems, delivering over 31 hours of dedicated training in workshops and one-to-one sessions with colleagues.
Infrastructure, equipment, and connectivity
We’ve improved connectivity at several schemes, with more to come. New, faster, and more reliable broadband connections have been installed at several Care schemes.
Wi-Fi has been rolled out to new areas of the organisation, and older Wi-Fi setups have been upgraded, to digitally enable both colleagues and residents.
We’ve begun a huge project to replace and futureproof the organisation’s equipment. Very soon you’ll see new, faster, equipment in all Hafod schemes and more suitable equipment for flexible remote working
Supporting colleagues and digital improvements
We’ve implemented a new support desk system, allowing us to better manage your issues and resolve headaches in a more timely manner
We’ve created a new digital improvements and efficiencies program. In collaboration with colleagues, we identify and implement changes that make your working day easier, freeing you up to deliver great service to our end users. This past year we’ve already delivered 27 quick win improvements that have saved the organisation over £116,000 and avoided a further £402,000 in costs. The changes we’ve made have saved a combined 4,838 hours that can be dedicated to making lives better
We have launched an innovation pipeline for customers and colleagues alike to be able to submit digital suggestions to us. It’s critical we listen to the voice of the customer and this is a great way to receive suggestions of how we can do things in a more efficient way. These suggestions are informing both our current and future projects. One digital suggestion helped streamline a document filing process by six hours!
We’ve assisted with the roll out of major projects, such as Renting Homes Wales Act, ensuring we meet our legal obligations and support our customers.
