HACKWOOD CARE PLAN
GIVING YOU PEACE OF MIND WHEN IT COMES TO MAINTENANCE & COMPLIANCE 2024 - 2025
HACKWOOD ELECTRICAL OURELECTRICAL CAREPLANOFFERS
BUSINESSOWNERS
ANDLANDLORDSTHE ULTIMATEPEACEOF MIND
Our commercial care plan is designed to keep your business safe, compliant, and running smoothly. We offer a range of essential services, including emergency light testing, fire alarm testing, fixed wire testing, and portable appliance testing (PAT), ensuring your systems are reliable and meet all safety standards.
To further support your operations, we also provide air conditioning filter cleaning and extractor fan maintenance, helping maintain a clean, efficient, and safe environment for your team and customers. Let us take the hassle out of compliance and maintenance, so you can focus on what matters most your business.
HACKWOOD ELECTRICAL
HOW IT WORKS
We like to keep things uncomplicated here at Hackwood Electrical and our Care Plan is no exception.
STEP ONE:
STEP TWO:
CONTACT US VERIFICATION
If you’re sold already, call or email us and we’ll book an initial verification visit to your business premises that you’re looking to cover. If you have any further questions or have any concerns, please also get in touch with us so we can answer them.
STEP THREE:
ONBOARDING
Once the verification stage is complete and the installation has passed, we’ll walk you through what to do in the event of an emergency and schedule the first two bi annual checks into our system,
Our initial verification process is to assess the current installation that you’d like to cover, ensuring it meets our compliance threshold. If it does, the service plan can commence immediately otherwise, remedial action will be required first We’ve outlined our compliance threshold below
STEP FOUR:
RELAX!
That’s it! Sit back and relax and enjoy the peace of mind of knowing that your business has an electrical care plan covering it and start enjoying the peace of mind this plan brings.
FAQs
1. What does the Hackwood Electrical Service Plan cover?
This varies depending on the tier that’s chosen. As standard, we carry out RCD, fire alarm and emergency lighting tests on a six monthly basis
2. How long is the minimum contract period?
Our service plan requires a 24-month commitment. This ensures all inspections, tests, and services are provided consistently to maintain compliance and safety standards.
3. What inspections and tests are performed?
During the 24-month contract, we’ll carry out:
• A comprehensive EICR to ensure your electrical system is compliant.
• An EPC to help you meet energy efficiency requirements.
• Annual visual inspections to identify potential issues.
• Bi-annual smoke detector and RCD tests to ensure safety systems are working effectively.
4. What happens if I have an emergency?
For emergencies, we guarantee a 48-hour response time silver plan customers and 24-hours for gold.
• Call-out fees are waived for both silver and gold plan members.
• Emergency labor is charged at the reduced rate of £60/hour (normally £90/hour) for silver and gold plan members.
5. Is PAT testing included?
Yes, all the plans include PAT testing. The number of items included does vary on the plan with any devices above and beyond the plan limit charged on a per item basis.
6. Why should I choose Hackwood Electrical?
With the Hackwood Electrical Service Plan, you’ll:
• Stay safe and compliant with regular inspections, tests, and certifications.
• Save time and money with waived call-out fees and reduced emergency rates.
• Have peace of mind knowing we’re just a call away, with fast 24-hour response times.
• Benefit from trusted expertise, backed by years of experience in electrical safety.
HACKWOOD ELECTRICAL
Compliance Threshold
Our compliance threshold is the minimum standard an installation needs to meet before it can be considered for our service plan. These metrics are core requirements that form part of BS 7671, BS 5266-1, and BS 5839 which govern electrical, emergency lighting and fire alarm installations.
To help you understand and to be as transparent as possible, we are looking for the following during the initial verification stage.
FIXED WIRING
General Wiring
No broken, cracked or damaged
outlets or accessories
No basic insulation showing outside of enclosures/housing
Everything in good working order
No signs of DIY fixes
Electrical zones adhered to
DB | Consumer Unit
Enclosure prevents access to live parts
IP rating not compromised
RCD present
AFDD present (if required)
Correct protective devices and wiring used
Correct values on circuits
Clear and correct labeling
Recent EICR report
EMERGENCY LIGHTING FIRE ALAM
General Wiring
Emergency lighting is wired correctly and lights maintain illuminated for 3 hours.
Key switches are present and operate correctly.
Emergency lighting is correctly placed throughout building
General Wiring
Correct and suitably installed system
Smoke detectors and call points operate.
Correctly used
No damage to call points
Installation correctly installed
Fire Alarm Panel
Record of installation/servicing
No fault codes present
Correctly terminated and IP rating is not compromised
Panel battery is in date
HACKWOOD ELECTRICAL
THE TEAM
Established in 2019, Hackwood Electrical has, from day one, holistically worked with clients to ensure their every installation requirement is met and all future changes are considered.
Aidan, the company’s founder leads the team from the front His constant drive to provide the best service and highest quality installations for our customers is why so many of them return to Hackwood for all their electrical installation needs.
Director | Electrician
Electrician
Director | Electrician
Marketing Manager
Energy Performance Surveyor
CATHERINE HACKWOOD
ADRIAN HACKWOOD
TOM ROGERS
ROGER CUTLER
AIDAN HACKWOOD
