Uploading documents instructions

Uploading Documents to Complete healthcare.gov Applications

HAAM musicians: thanks so much for re-enrolling in HAAM for 2017 member benefits! When healthcare is organized through the Affordable Care Act (ACA), some people need to complete document uploads to healthcare.gov in order to validate the identity, immigration status, or income estimation projected on 2017 Marketplace applications.

• HOW DO I KNOW IF I NEED TO UPLOAD DOCUMENTS? Marketplace eligibility letters (see the example to the right) indicate whether or not individual or family insurance consumers need to provide documentation to healthcare.gov applications. If your eligibility letter reads, “ACTION REQUIRED” (as below) at the top, then you need to provide further documentation the healthcare.gov staff to verify one or more parts of your application.

* If you’re not sure how to access your Marketplace Eligibility letter, see step 5b in the section below titled “HOW DO I UPLOAD DOCUMENTS.”

• WHY DO I NEED TO DO THIS? In order for the tax credits that help ACA consumers pay for health insurance to be permanent over the course of the coming year, consumers need to make sure their healthcare.gov applications are complete. If we fail to provide documentation to complete healthcare.gov applications, then three months after their application dates, ACA consumers lose access to their tax credits, and their insurance plans become unaffordable.

• WHAT DO I NEED TO UPLOAD? On page two or three of your Eligibility Letter, you’ll see a list of documents that will help us verify the information on your Marketplace application to healthcare.gov staff. The beginning of that section looks like this:

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This section will state different document requirements depending on what you need to verify to healthcare.gov staff.

* Some document uploads are simple—as in a scan of a passport or green card, a recent paid phone bill, or a tax return document that shows income similar to the one projected on your Marketplace application for 2017. In these cases, take a picture or a scan of appropriate material, save it to a computer or other device that has internet accessibility, and then skip to the next step on how to upload documents.

* For more complex document uploads—as when you need to use multiple paystubs, a selfemployment ledger recording a couple months of income, or a 2015 tax return showing an adjusted gross income (AGI) very different from the one you projected into your Marketplace application for 2017. In these cases, we need to provide some context to healthcare.gov staff to explain the documents’ relevance to your application.

If this is your situation, it’s best to come back to the HAAM satellite

office at Foundation Communities at 5900 Airport Blvd. to get

guidance from HAAM Enrollment Specialists, who will write a cover

letter with you to explain your documents. If you’re not able to come

into the office, e-mail support@myhaam.org, and we’ll figure out the

best way to move forward.

• HOW DO I UPLOAD THESE DOCUMENTS? If you’re confident uploading the right information to your Marketplace application, login to your healthcare.gov account and follow these steps:

1) Click on the grey link to the left titled, "MY PROFILE"; 2) Click on the link above that one titled, "MY APPLICATIONS AND COVERAGE"; 3) Scroll down to the middle of the page under the banner "Your existing applications," and click on the link for "2017 Texas application"; 4) In the new screen, click on the grey link on the left titled, "Applications details"; 5) You'll see at the top of the content in that screen, "Your application is complete," but if you still need to submit supporting documents, then there will be a note below that initial content that you should "Send documents for data matching issues." If that's the case, then your application will show the result to the right: 5b) To download your Marketplace Eligibility Letter, click on that green button, “VIEW ELIGIBILITY RESULTS”; 6) To continue with document upload, click on that green button titled “UPLOAD DOCUMENTS”; 7) Select from the drop-down menu the type of document you’re uploading; 8) Click on the “SELECT FILE TO UPLOAD” button, and choose the file from your device folders to upload it; 9) You should see the language below when you’ve completed the upload:

When you click on that button titled “TAKE ME BACK,” you won’t see any indication that you uploaded anything, and you can’t check on the progress of your upload in real time. However, you will get a response from Marketplace staff in about a month about the acceptance of your uploaded materials or about your need to submit more documentation.

* * Note that your submission of documents does not guarantee that

healthcare.gov staff will understand that those documents verify

your Marketplace application details.

For the next month or so, keep an eye out for a message from

healthcare.gov asking you for more detailed information or for a

message saying that the information you submitted was accepted.

Either of those cases is possible.

Don't worry about messages from healthcare.gov that say, "Remember to enroll for 2017!" because you've gone through that process already—those and others are blanket messages sent out to everyone with an account on healthcare.gov. However, do keep an eye out for emails or letters asking you specifically to provide more information to your application.

As always, HAAM staff are available for questions, comments, commiserations, and song at

support@myhaam.org. Be in touch with us often!