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English Riviera & South Devon Tourism & Hospitality Awards 2016
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Awards ceremony is night to remember
Chris Hart, chief executive of Wollen Michelmore By DANIEL CLARK daniel.clark@heraldexpress.co.uk Twitter: @HEDanielClark
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OUTH Devon’s brightest and best in the tourism and hospitality industry were honoured at the English Riviera and South Devon Tourism and Hospitality Awards 2016. Around 400 people attending the event, held at the Riviera International Conference Centre in Torquay, heard success stories from the very best of the area’s tourism and hospitality sector. Editor of the Herald Express, Jim Parker, introduced the awards as a celebration of the very best that Torbay and South Devon has to offer. The 25 Boutique B&B in Torquay walked away with the top prize, winning the prestigious Tourism and Hospitality Business of the Year Award, as well as sharing Gold in the Bed & Breakfast Guest House and Inn of the Year with Kaywana Hall in Kingswear. They said: “Wow! We are little bit shocked by this to be honest. We work really hard. We have been here for about 18 months and we really love Torquay. Across the whole of Torbay and South Devon we have some fantastic businesses and we all just need to keep working together for the future of everyone’s business. Thank you very much for the award. It means so much.” Colin Matthews from the Babbacombe Theatre was presented with a special award for his Outstanding Contribution to Tourism. Colin said: “What I am not tired of is creating shows that entertain so many people. It has been a wonderful 30 years at the Babbacombe Theatre. You cannot have a successful business without a great team to work with you. I have had the very best and that is why we are still surviving after 30 years. “I couldn’t have possibly done what I have done over the years without a very special lady. She has been the biggest support and I couldn’t have done what I
ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHY
have done without my dear wife Maggie. “To those who nominated me for this award, which I am so thrilled about, I would like to thank you, and also to all of those who make tourism in Torbay and South Devon and beyond such a success.” Jim Parker said: “By all accounts, it has been a brilliant summer season for some of you, and that’s not just down to that yellow thing in the sky. It is also down to you and the hard work, commitment, innovation and investment you have put into your hotels, B&Bs, restaurants, pubs, cafes and attractions. “It is that resilience which abounds in the room tonight and it is that tenacity and success these awards recognise and we would like to celebrate with you tonight. The awards are getting bigger and better year by year. Entries are up. So are the numbers celebrating tonight and, just as importantly, the quality of the entries is the best it has ever been. “We are once again indebted to Wollen Michelmore, our headline partners, for their continued support without which these awards would not be possible. A huge thanks to Chris Hart, Clive Meredith and the team. “In my humble opinion, Torbay, the English Riviera and South Devon are at the crossroads. The bypass is here and up and running and what a success that has been. But what we need to do – and it has been said many times before – is to make sure that the highway is a road into our resort and not just out. “That can only be achieved with the right message from us - a message that says to developers we are open for business. We want your investment. We want your money and the new jobs that will be created. “We have regeneration projects and masterplans waiting to happen but waiting is the key word here. Actually happening just has to replace it. Let’s get on with Torwood Street and Oldway. Let’s decide one way or the other about the Pavilion, and let’s sort out our town centres before it really is too late.
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“We just cannot afford to waste the natural beauty that is the English Riviera. We need to capitalise on that for the sake of our children and their children and put our own desires and somewhat old fashioned wishes to one side.” In his speech, Chris Hart, chair of the English Riviera Tourism Company and also chief executive of Wollen Michelmore, said: “We are keen to promote our involvement in the community of Devon. I have chaired the board of the ERTC for nearly six years and it has been an honour and a privilege to work with such great board members throughout that time. “We have turned the tide and had five
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Jim Parker, editor Herald Express PHOTOGRAPHY
years of continuous tourism growth, in contrast to the decline that seaside destinations have seen nationally. “The more that we all work together in partnership, the brighter the future will be for everyone in the industry across this great county. I can speak for all of the judges and say that this year the standard of entrants across all categories was particularly high, certainly the highest since it began five years ago. “There has been huge investment in many businesses across South Devon and a focus on maintaining a
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high level of customer service. You are all winners and are a great success.” The panel of judges was chaired by Richard Cuming. Category sponsors were: Bays Brewery, Bidvest, Bishop Fleming, Inter-Line, Shearings Holidays, South Devon College, Market Walk, TLH Leisure Resort and Warwick Event Services. Entertainment was provided by Bill Ding and the Skyscrapers, who regularly play with some of the UK’s biggest names, including Joss Stone.
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COLIN MATTHEWS
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HE Outstanding Award to Tourism winner was Colin Matthews. Over the course of 30 years, the producer and director at Babbacombe Theatre has come up with a winning formula which has not only s ave d B a b b a c o m b e Theatre in Torquay, but made it Devon’s topranked venue. Colin said: “What I am not tired of is creating shows that entertain so many people. It has been a wonderful 30 years at the Babbacombe Theatre. “You cannot have a successful business without a great team to work with you. I have had the very best and that is why we are still surviving after 30 years. “I couldn’t have possibly done what I have d o n e ove r t h e ye a r s without a very special
COLIN MATTHEWS: From the left, Jim Parker, Colin Matthews and Steve Laister ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHY TQPT20161006A-13_C
lady. She has been the biggest support and I couldn’t have done what I have done without my dear wife Maggie. “To those who nominated me for this award
which I am so thrilled about, I would like to thank you, and also to all of those who make tourism in Torbay and South Devon and beyond such a success.”
sponsored by Wollen Michelmore
THE 25 BOUTIQUE B&B, TORQUAY
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HE Tourism & Hospitality Business of t h e Ye a r award went to The 25 Boutique B&B, Torquay. It is the brainchild of Andy and Julian Banner-Price, who run the business together.
“The area has a great future and we all need to support each other and work together to make it the destination of choice for holiday makers.”
Tourism & Hospitality Business of the Year sponsored by Wollen Michelmore The 25 Boutique B&B, Torquay
Hotel of the Year sponsored by Bidvest GOLD – Bovey Castle, North Bovey GOLD – Salcombe Harbour Hotel SILVER – Babbacombe Bay Hotel, Torquay SILVER – Glazebrook House Hotel, South Brent S I LV E R – T h e G r a n d H o t e l , Torquay SILVER – The Royal Castle Hotel, Dartmouth BRONZE – Nethway Hotel, Torquay Bed & Breakfast, Guest House and Inn of the Year GOLD – The 25 Boutique B&B, Torquay GOLD – Kaywana Hall, Kingswear SILVER – Bulleigh Barton Manor, Ipplepen SILVER – Cary Arms, Torquay S I LV E R – T h e C r i c k e t I n n , Beesands SILVER – Higher Gitcombe Boutique B&B, Cornworthy BRONZE – The Torcroft Boutique B&B, Torquay Best Self-Catering and Serviced Apartments GOLD – Blueriver Cottages Ltd, Dartmouth SILVER – Brixham Cottages Ltd SILVER – Cider Cottage, Buckland Abbey SILVER – Lady’s Mile Holiday Park, Dawlish SILVER – Pilgrims Rest Luxury Cottages, Torquay Best Holiday Park or Holiday Village sponsored by Bays Brewery GOLD – Finlake Holiday Resort, Chudleigh S I LV E R – B eve rl e y H o l i d ay s, Paignton BRONZE – Devon Hills Holiday Village, Paignton BRONZE – Lady’s Mile Holiday Park, Dawlish
Since opening in March 2015, they have succeeded in attracting a wide range of guests, many of which are younger and never visited Torquay before.
“With such fabulous tourism businesses in South Devon we are humbled to have won.
Outstanding Contribution to Tourism Colin Matthews, Babbacombe Theatre
Best Visitor Attraction sponsored by Shearing Holidays GOLD – South Devon Railway, Totnes and Buckfastleigh SILVER – Devon Guild of Craftsmen, Bovey Tracey SILVER – Go Ape, Haldon Forest SILVER – Golden Hind Museum Shop, Brixham SILVER – Living Coasts, Torquay SILVER – National Trust, Greenway, Galmpton BRONZE – Splashdown Quaywest Waterpark, Goodrington BRONZE – Timehouse Muzeum, Totnes
Tourism & Hospitality Business of the Year
They said: “We’re utterly shocked but over the moon to be the winner of winners.
Award winners
THE 25 BOUTIQUE B&B: From the left, Jim Parker, Julian Banner-Price, Andy Banner-Price and Chris Hart ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHYTQPT20161006A-14_C
Taste of South Devon Dining Pub sponsored by South Devon College GOLD – The Millbrook Inn, South Pool SILVER – Ernie Lister Bar at The Quayside Hotel, Brixham SILVER – Royal Seven Stars Hotel, Totnes SILVER – Wellies, Torquay BRONZE –The Market Gate, aka Pit Boss BBQ, Newton Abbot B RO N Z E – T h e W h i t e H a r t , Dartington
Taste of South Devon Dining Restaurant sponsored by Teignbridge District Council GOLD –The Elephant, Torquay SILVER – Babbacombe Bay Hotel/ The Bistro, Torquay SILVER – Cary Arms, Torquay SILVER – Eastern Eye, Newton Abbot SILVER – Old Vienna Restaurant, Torquay SILVER – Rockfish, Brixham SILVER – The Royal Castle Hotel/ The Grill Room, Dartmouth B RO N Z E – H a r b o u r K i t ch e n , Torquay BRONZE – The Pizza Café, Newton Abbot Tourism Experience/ Activity Award sponsored by Bishop Fleming GOLD – Virtual Jet SILVER – Finlake Health and Leisure Club — Go Active, Chudleigh SILVER – Go Ape, Haldon Forest S I LV E R – R e a c h O u t d o o r s , Goodrington SILVER – South Devon Railway, Totnes and Buckfastleigh BRONZE – Timehouse Muzeum, Totnes Best Fast Food/ Takeaway of the Year GOLD – Meat59, Torquay S I LV E R – J a c k s o n s , N e w t o n Abbot SILVER – McDonald’s, Torquay SILVER – Saltwater Fish and Chips, Torquay SILVER – The Sandwich Bar, Paignton Excellence in Customer Service Award sponsored by TLH Leisure Resort GOLD – Pier Point Restaurant & Bar & Outside Catering, Torquay S I LV E R – B eve rl e y H o l i d ay s, Paignton SILVER – Haytor Hotel, Torquay SILVER – The Royal Castle Hotel, Dartmouth BRONZE – Vspa, Preston BRONZE – Devon Guild of Crafts men, Bovey Tracey Spa and Wellbeing Experience of the Year GOLD – Salcombe Harbour Hotel GOLD – Ilsington Country House Hotel and Spa SILVER – Bovey Castle, North Bovey SILVER – Vspa, Preston BRONZE – Willow Well-being, Torquay Tourism Event of the Year sponsored by Inter-Line GOLD – Radio 1 Big Weekend, Powderham Castle SILVER – Brixham Pirate Festival, Brixham SILVER – Fishstock, Brixham S I LV E R – T o r b a y A i r s h o w, Paignton Dog Friendly Business of the Year sponsored by Warwick Event Services GOLD – Cary Arms, Torquay SILVER – Bolberry Farm Cottages, near Salcombe SILVER –Cockington Court Craft Centre, Torquay SILVER –The Glendower B&B, Torquay
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OUTH Devon Railway was named as the Best Visitor Attraction. Picking up the award was company secretaryJohn Haslam who said: “It gives me very great pleasure to lift this award. Last year we shared it and this year we won it. “It is only possible thanks to the efforts of over 500 volunteers, without whom, the business model just doesn’t work. “I am absolutely delighted to have won this award. It is the volunteers that keep us going. “Over 100,000 visitors keep coming and 93.6 per cent of our TripAdvisor reviews are 4 and 5 star so we must be doing something right.” The category was sponsored by Shearings Holidays.
BLUERIVER COTTAGES LTD: From the left, Melanie Jones and Phil Hayward of Blueriver Cottages, Jim Parker and Richard Cuming who presented the award ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHY
SOUTH DEVON RAILWAY: From the left, Vince Flower managing director of category sponsor Shearings Holidays, John Haslam, company secretary at South Devon Railway, and Jim Parker ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHY TQPT20161006A-01_C
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INNING the Best Self-Catering and Visitor Attraction category was Blueriver Cottages Ltd, Dartmouth. Phil Hayward, managing director, said: “We are absolutely delighted to have won this award for the second
year in a row. It has been a team effort and I would like to thank all my staff for the hard work they have put in to making this possible. “I would also like to thank our owners and guests for their continued support and custom. Onwards and upwards for 2017!”
NOMINATE NOW SOUTH DEVON
2016 Wednesday, 16th November at The Imperial Hotel Do you know a community hero who deserves some recognition, a child that has shown unbelievable courage or a community group that has gone above and beyond? If so nominate them now for an award at this year’s South Devon Community Awards.
To nominate and see a list of all our categories simply visit:
www.torquayheraldexpress.co.uk/communityawards2016 Closing Date for Entries: Friday, 21st October 2016 For more information please email events@dc-media.co.uk CATEGORY SPONSORS
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BOVEY CASTLE and SALCOMBE HARBOUR HOTEL
BOVEY CASTLE AND SALCOMBE HARBOUR HOTEL: From the left, Greg Fehler and Mark Lacey of Bovey Castle and Kate House and Luke Comerford of Salcombe Harbour Hotel ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHY
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HERE were joint winners in the Hotel of the Year category, with Bovey Castle and Salcombe Harbour Hotel sharing top spot. Greg Fehler, general manager of Bovey Castle, said: “This is great to win the award, not only for the team, but also for Sir Peter Rigby, who is putting his money into to refurbish the hotel. “Everyone has worked really hard to achieve this award and it is wonderful to get some recognition. “Going forward, we hope to retain this award and also add a Gold in the Spa and Wellbeing category next year.� Bovey Castle has been a hotel since the 1930s and has been part of the Eden Hotel Collection since June 2014. It employs a total of 160 staff. The newly refurbished luxury hotel and resort, set in 275 acres of Dartmoor National Park, has 60 bedrooms and 22 luxury country lodges, offering a high end country escape for guests. The hotel has a spa and championship golf course, among other facilities. There are two restaurants – The Great Western, known for creative, exclusive dining and Smith’s Brasserie, serving classic British dishes. The hotel also hosts onsite activities and is licensed for civil ceremonies. Luke Comerford, operations manager, said:
“We are delighted to be awarded the highly coveted ‘Hotel of the Year’ accolade for the second consecutive year. Testament to both the product and service, we pride ourselves on providing an exceptional stay and experience for guests visiting the English Rivera and South Devon. “Thank you to the organisers and sponsors of this year’s fabulous event, it was a fabulous evening.� Salcombe Harbour Hotel re-opened in 2013 following a multi-million pound refurbishment complete with a Harbour Spa, private cinema, Jetty restaurant and wide outdoor terraces; all taking in the panoramic vista. Having featured in The Sunday Times Travel Magazine’s ‘Ultimate 100 British Hotels’ for two consecutive years and the prestigious Mr & Mrs Smith hotel guide, it has been recognised as one of the most desirable waterside destinations in the UK. For those looking for a more active break, the prime waterside location allows guests to enjoy the many water sports that the estuary has to offer. With a multi-million pound refurbishment, unique experiences and interesting packages, the hotel has successfully reached out to new audiences, driving tourism and economic benefit for the region, with increased sales across accommodation, food and beverage and spa. The category was sponsored by Bidvest.
Salcombe Harbour Hotel
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Bed & Breakfast, Guest House and Inn of the Year THE 25 BOUTIQUE B&B and KAYWANA HALL
NOMINATE NOW
THE 25 BOUTIQUE B&B AND KAYWANA HALL: From the left, Julian and Andy Banner-Price of The 25 Boutique B&B, Claire Neville, Herald Express media sales director, Jim Parker, Tony Pithers and Gordon Craig of Kaywana Hall ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHY TQPT20161006A-05_C.JPG year, particularly since the competition in our category was of a very high standard. “It was also great to share it with another great local business - The 25 Boutique B&B in Torquay. “The awards go from strength to strength and we would like to thank all those involved as well as The Riviera Centre for hosting a superb evening.”
SOUTH DEVON
Kaywana Hall has four self-contained suites, all with separate entrances and private decking areas.
2016 Wednesday, 16th November at The Imperial Hotel Do you know a community hero who deserves some recognition, a child that has shown unbelievable courage or a community group that has gone above and beyond? If so nominate them now for an award at this year’s South Devon Community Awards.
To nominate and see a list of all our categories simply visit:
www.torquayheraldexpress.co.uk/communityawards2016 Closing Date for Entries: Friday, 21st October 2016 For more information please email events@dc-media.co.uk CATEGORY SPONSORS
The new contemporary building was rebuilt to copy the original 1962 building.
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HE joint winners of the Bed & Breakfast, Guest House and Inn of the Year category were The 25 Boutique B&B and Kaywana Hall. Julian and Andy Banner-Price of The 25 Boutique B&B said: “We are thrilled to have been awarded Gold facing such strong competition, and to be recognised for all our hard work in the 18 months since creating The 25 Boutique B&B. The B&B is a funky luxury B&B. Having run a similar top-end property very successfully in Wales the proprietors decided to offer this niche luxury boutique product in Torquay. It offers cutting edge design fused with the latest technology. They completely renovated what was a ten-bedroom guesthouse and created three comfortable bedrooms and three luxury suites. Repeat business continues to increase and it has many regular guests. Andy said: “We strive to constantly improve and never stop researching, designing or re-doing things better which keeps us motivated.” Tony Pithers of Kaywana Hall said: “It was a huge honour to receive the Gold Award this
Architecturally stunning, it is set in 12 acres of private woodland, with an outdoor heated swimming pool in the summer, Kaywana Hall offers the perfect quiet and restful getaway. Breakfast is served in an open plan area. Local suppliers are used and there are homemade jams, marmalade, bread and granola. Occupancy has been steadily increasing year-on-year since it opened. Returning guests have also increased every year.
Kaywana Hall
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Taste of South Devon Dining Pub
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sponsored by South Devon College
FINLAKE HOLIDAY RESORT
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THE MILLBROOK INN
HE Best Holiday Park or Village was won by Finlake Holiday
Resort. Brian Doher ty, park manager at Chudleigh, said: “I would like to thank all of the park team for their contribution towards winning the award. “We are working hard on continuous development of product, standards and customer service excellence, which are all key to our continued success and growth.” Finlake Holiday Resort, Chudleigh, is set in 130 a c r e s o f D evo n c o u ntryside. The collection of log cabin-style accommodation is just over three miles from Dartmoor. Basic two-bedroom cabins feature decks with patio furniture. Upgraded two- and three-bedroom cabins add full kitchens and open-plan living/ dining areas with TVs and DVD players. Some have outdoor hot tubs. A bar-restaurant serves homemade meals,
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HE top award in the Taste of S o u t h D evo n Dining Pub category went to The Millbrook Inn, South Pool. Charlie Baker said: “Winning this award is wonderful and we are so proud of all the team at The Millbrook. “We strive to be a ‘real’ pub with simple community values where we take localness to the limit supporting our local fishermen and farmers with our nose to tail ethos, championing less fashionable meats such as mutton and underpinning this with respect for the animal by ensuring there is no wastage. “Our pub is about each and every person who winds down the lanes to visit us, it’s about the food we serve and the drinks
FINLAKE HOLIDAY RESORT: Representatives from Finlake receive their award. The award was presented by Mark Salmon of Bays Brewery. ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHY TQPT20161006A-03_C
and there’s also a café and a farm shop. There’s a wealth of activities and things to do. Finlake caters for all ages and the emphasis is on enjoyment. Amenities include indoor and outdoor pools, tennis courts, a spa and a gym, as well as a play area. The category was sponsored by Bays Brewery.
Proud to sponsor: Best Holiday Park or Holiday Village
www.baysbrewery.co.uk ©LW
THE MILLBROOK INN From the left, Jim Parker, Charlie and Tess Baker, landlords of The Millbrook Inn, and Karen Dorrow of category sponsor South Devon College ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHYTQPT20161006A-04_C
we wash it down with and to be recognised is wonderful.” The category was sponsored by South Devon College.
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HE Ele phant, Torquay, won the Taste of S o u t h D e vo n Dining Restaurant. Simon Hulstone, chef patron, said: “Everyone at The Elephant works extremely hard to deliver the standards of food expected of the restaurant so it’s always good for the blood, sweat and tears to be recognised. “The Taste of South Devon Awards are a great platform for celebrating the fantastic produce available here and it’s thanks to our talented team and passionate suppliers that we’re able to work at this level.
THE ELEPHANT: From the left, Jim Parker, Katy Hulstone and Natalia Bilkiewicz of The Elephant and Teignbridge District Councillor Doug Hellier Laing who presented the award ANDY UGLOW PYRAMID TORBAY
“We’re very proud to win the award for the fourth time and it gives us
The category was sponsored by Market Walk.
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that extra motivation to d o e ve n b e t t e r n e x t year.”
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I RT UA L Je t C e n t r e a t Chudleigh won the Tourism Experience / Activity category. Captain Andy Wilkins said: “I am surprised and shocked, but delighted, and this is another one to put on the wall. We are different. We are inside, so all-weather. Where else can you fly a quarter of a million pound simulator as a tourist event. It says it all. “It is brilliant the support we have had from everyone. The staff have been brilliant and love it. People love us and come and see us. We have had a lot of tourists who have said wow – this is more than they thought and it is incredible. TripAdvisor reviews are brilliant with 5 stars all over the place, and awards like this make it all worth it. “Everything we are doing is paying off and we hope it will continue in the future.” The category was sponsored by Bishop Fleming.
VIRTUAL JET CENTRE: From the left, Jim Parker, Hazel Tucker and Sally Timmins of category sponsor Bishop Fleming, Captain Andy Wilkins and Caroline Clay of The Virtual Jet Centre ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHY TQPT20161006A07_C
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Excellence in Customer Service
MEAT59
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INNING the Best Fastfood / Takeaway category was MEAT59 of Torquay. Jenna Heasman of MEAT59 said: “We’re delighted to have won gold. We take just as much pride in our take away food as we do for the restaurant and our staff work incredibly hard in our tiny kitchen to fulfil demand. “All our lovely Torquay customers will be pleased to know that from October 17 we will offering a delivery service Sunday to Thursday which is something we’ve been asked to do ever since opening.” MEAT59 was created by Jenna and her brother-inlaw Vince. They decided to open the restaurant after visiting America and opened at the beginning of 2015. They are dedicated to making handmade burgers using simple fresh ingredients. Since opening, Meat59 has g o n e f ro m s t re n g t h t o strength becoming TripAdvisor’s #2 UK burger restaurant.
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MEAT59: From the left, Michelle Pugh, who collected the award on behalf of MEAT59, Carolyn Custerson who presented the award and Jim Parker ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHYTQPT20161006A-08_C
Produce is locally sourced, where possible, with certified cuts of meat used to maintain quality and ethical farming. There are a variety of specials with the ‘special’ burger changing monthly. The drinks menu consists of local items as well as craft beers from around the world.
IER Point Restaurant & Bar & Outside Cat e r i n g i n Torquay scooped the top award in the Excellence in Customer Service category. Kelly Widley from Pier Point said: “I just want to say an incredible thank you to all of our team at Pier Point. We are a family there and so delighted to have won this award and this is all for them. We were so delighted to just be shortlist e d i n t h i s c at e g o r y against such esteemed competition, so to win it is just wow! “Every year we have built on our business, and it is the people who make our business. This is just another step in the right direction for us. This was an opportunity to say
NOMINATE NOW
PIER POINT RESTAURANT & BAR & OUTSIDE CATERING: Representatives of Pier Point Restaurant & Bar & Outside Catering receive their award which was presented by Peter Raven of category sponsor TLH Leisure Resort ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHYTQPT20161006A-09_C
thank you to our team so to win is just the cherry on the top of the cake The category was sponsored by TLH Leisure Resort.
Leisure Bistro, Games, Spa, Pool, Gym, Studio
SOUTH DEVON
If it’s fun, relaxation, pampering or serious exercise you’re looking for, then Aztec Leisure in Torquay is the place to be
2016 Wednesday, 16th November at The Imperial Hotel
Proud sponsors of the
Do you know a community hero who deserves some recognition, a child that has shown unbelievable courage or a community group that has gone above and beyond? If so nominate them now for an award at this year’s South Devon Community Awards.
Excellence in Customer Service Award
To nominate and see a list of all our categories simply visit:
www.torquayheraldexpress.co.uk/communityawards2016 Closing Date for Entries: Friday, 21st October 2016 For more information please email events@dc-media.co.uk CATEGORY SPONSORS
Find out more at
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Spa and Wellbeing Experience of the Year ILSINGTON COUNTRY HOUSE HOTEL and SALCOMBE HARBOUR HOTEL
ILSINGTON COUNTRY HOUSE HOTEL AND SALCOMBE HARBOUR HOTEL: Representatives collect the awards which were presented by Clive Meredith of Wollen MIchelmore Solicitors
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ive range of treatments, with two full-time and two part-time therapists. It is also open to non-residents.
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“An experience in its own right, our Harbour Spa team are committed to delivering a truly unique and relaxing Devon escape.�
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Ilsington Country House Hotel
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HERE were joint winners in the Spa and Wellbeing Experience of the Year category – Ilsington Country House Hotel and Salcombe Harbour Hotel. Richard Hassell, owner of the Ilsington Country House and Spa, said: “I am delighted to have won this award. It is a testament to investment within your business and it is great that it is paying off. “This will help us in the future going forward and the award ceremony makes us strive and work hard to get these awards. “We will continue to work hard and will continue to invest in the area. “I want to thank everyone who worked so hard to make sure that we won this award.� The new spa opened in March 2015 and is still in its growth phase, enjoying healthy increases month on month. Spa Packages (use of the spa with other services - treatments, teas, meals etc) account for approximately 20 per cent of the growth figures, 50 per cent is from members of the Spa and the remainder from hotel guests. In the last year, more spa packages have been introduced which have contributed greatly to its food and beverage sales and treatments. There are three beauty rooms, new since last year, which offer an extens-
Re-opened in 2013, following an extensive multi-million pound refurbishment, the landmark Marine Hotel was transformed into a stylish harbour hotel on the edge of Salcombe Estuary, complete with the Harbour Spa, private cinema, Jetty restaurant and wide outdoor terraces; all taking in the panoramic vista. It has already received national acclaim, being named one of the UK’s ‘Ultimate British Hotels’ by the Sunday Times for two consecutive years. Designed with the full guest experience in mind, a multi-million pound refurbishment programme resulted in a hotel that exceeds all expectations, with increased sales, occupancy and average daily rates.
Salcombe Harbour Hotel
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English Riviera & South Devon Tourism & Hospitality Awards 2016
Dog Friendly Business of the Year
sponsored by Inter-Line
sponsored by Warwick Event Services
RADIO 1 BIG WEEKEND
CARY ARMS
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ADIO 1 Big Weekend was named Tourism Event of the Year. Cllr Jeremy Christophers, leader of Teignbridge Council, said: “The Radio 1 Big Weekend was the best thing that I have ever done as the leader of the council. It is only through the partnership of working with Exeter City Council and Powderham Castle as an amazing venue that meant that we could host such an epic event. “We knew that it would extend the holiday season and I know, speaking to lots of people in Teignbridge, that it has been the most amazing summer for tourism, so well done. “The other thing that it did was to reach out to young people. It is only when you to make something rise up out of the ground that they come to play, and boy, did they come to play. They had the most amazing time and our youth really deserve to have fun in the sun. “It always felt very special, but did involve a lot of work in the background.
in association with
HEX-E01-S4
Tourism Event of the Year
11
English Riviera & South Devon
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HE Cary Arms, was named Dog Friendly Business of theYear.
It has two dog friendly rooms and four dog friendly fishermen’s cottages and promotes ‘Doggy Getaways’. Dany Richford-Paudois said: “We are very happy to have won the award. “Dog friendly guests are very important to us, particularly where we are down at the Cary Arms with lots of lovely walks down there.
RADIO 1 BIG WEEKEND: Representatives of Teignbridge District Council receive their award which was presented by Andy Sexton, buisness development manager sponsorship at the Herald Express ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHYTQPT20161006A-11_C
The dedication that all of our officers put into this was amazing. The tragedy is that it is a one-off, but it was all about doing something for our youth, and we did it.” Charlie Courtenay, Earl of Devon, said: “It was an honour to work with Teignbridge and Exeter councils to bring Radio 1’s Big Weekend to Devon. It was a pleasure to welcome so many West Coun-
try music fans to Powderham, our home, to revel in such a remarkable event. “We are delighted the judges considered this the best tourism event of the year and cong ratulate Teignbridge, Exeter and the BBC on this accolade.”
CARY ARMS: From the left, Jim Parker, Tom Hugues, Steve Poyner and Dany Richford of the Cary Arms and David Warwick of category sponsors Warwick Event Services ANDY UGLOW PYRAMID TORBAY PHOTOGRAPHY TQPT20161006A-12_C
“We are very happy to have won the award and for us it is not just about the guests but about the dogs as well.” The category was sponsored by Warwick Event Services.
The category was sponsored by Inter-Line.
Building Supplies
Proud Sponsors of the Herald Express Tourism & Hospitality Awards 2016
PROUD SPONSOR OF TOURISM EVENT OF THE YEAR
Staging - Sound - Visual - Lighting Production - Exhibition
We now supply: Customised Clothing & Workwear Branded Merchandise Banners • Stickers • Signs
Specialists in providing Design, Management and Event Production services to the Corporate and Live Events Industry across the UK We would love to hear from you: sales@wce.co.uk www.wce.co.uk
www.inter-line.co.uk 01803 616183
TORQUAY | EXETER | PAIGNTON BRIXHAM | TOTNES
@WarwickEventsWE ©LW
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