Vol 5 Issue 2

Page 1

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Two lakh Ghy customers left stranded by Reliance Communications Rahul Chanda rahul.chanda@g-plus.in

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messy situation has emerged in Guwahati after services were terminated for about two lakhs cell phones by Reliance Telecom (RCom). A former RCom employee said, “There are 2 lakh users in Guwahati and 12 lakh in northeast who are stranded by RCom without any prior notice.” He added that though the employees were informed that RCom will end services in the region from November 30, the sudden signal congestion has become a cause of concern. There are many RCom customers in the city and other regions whose cell phones have been continuously out of reach for the past several days. Sensing the trouble, there were many customers who had already switched to other service providers. “My RCom number is with all my friends, family and professional connections, now they are not being able to contact me because I am not receiving the signals since last two weeks,” said Pranjal Borbora. Talking about the reasons for the sudden signal congestion, a former employee of Reliance Communication told G Plus, “The mobile switching

centres (MSCs) are switched off by many building owners where it is located because of non-payment of monthly rent.” He cited the example of Dr Dr NN Burman building at Pan Bazar which had become non-functional for nonpayment of rent to the house owner. MSCs are interconnectivity points with which the company provides services to the customers after borrowing spectrum space from other telecom operators through intra circle roaming (ICR) arrangement. The licence for 2G services offered by Reliance Communications which had been operating at 900 MHz spectrum had expired on 12 December 2015 and was not renewed thereafter. The 3G spectrum is still operational in 2100 MHz bandwidth but subscribers were alleging frequent interruptions due to lack of adequate towers in the city. To remove these hitches, the company decided for ICR arrangements with operators like Vodafone and Aircel. Reliance Communications has witnessed a steady erosion of its customer base in the region in the last few years. Earlier estimated at around 50 lakhs in the Northeast, it shrank to 12 lakh customers including only 2 lakhs in Guwahati who are now in the process of shifting to different service providers. n Continued on page 2

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