FAQ s

1. What if I enter an incorrect code? Press * and try again.

2. What If I need to bypass zone?

From time to time you may have to arm your home while choosing to bypass a zone. Enter code + 6 + zone number OR for a DSC System, press * 1, using right or left arrow keys, scroll to your preferred zone and press *.

3. Will my pet trigger the motion sensor? Guardsman Metaverse uses state of the art motion sensors which are ‘pet immune’ and will not trigger your alarm.

4. What if there is a power loss? Panel and sensors both have battery backup that will last an average time of 8 hours.

5. How do I add, edit or delete user codes? Contact our Technical Command Centre at TCC@guardsmangroup.com.

6. How do I update my contact list? Contact Customer Service at customerservice@guardsmangroup.com.

7. My alarm system keeps beeping, what do I do? Contact our Technical Command Centre at TCC@guardsmangroup.com.

8. How can I issue a panic signal?

A duress code can be applied to the system at installation and can be used to send an alert that a user is in an emergency situation.

9. How do I test my system to ensure it’s working?

(1) Call our Central Monitoring Centre (numbers at back) and let them know you will be doing a test.

(2) Arm the building and trigger one of the zones by opening a door or a window, wait 30 seconds, then disarm. Also, you can press your panic button.

Take Your Security To The Next Level

Security Cameras

G-VERIFY

Always see what’s happening.

Link your Alarm System to your cameras! Alarm goes off—you and our agents get a video clip of what may have triggered it.

G-CARE

Take control of your ride with real time notifications, remote tracking, immobilization plus 24-Hour Monitoring & Response.

Get complimentary technical maintenance plus free battery changes and replacement parts.