ortbread
THE
COOK I E SCOOP YOUR GUIDE TO ALL THINGS COOKIES
FIRST AND FOREMOST. . .
THANK YOU. Without dedicated volunteers like you, our girls would not have the opportunity to take the skills learned during the Girl Scout Cookie Program and turn them into a lifetime of leadership! In support of you and all you do, we have provided you with the scoop—the Cookie Scoop—to guide you through the 2022 Girl Scout Cookie Program.
How to use the Cookie Scoop Cookie Rookies Are you a first or second year cookie chair? Look for this icon for useful tips to set up a successful cookie season! Cookie Captains Are you a seasoned pro or hoping to become one? Look for this icon for pro tips to help conquer the seven seas of the Girl Scout Cookie Season!
Check It Off The List Check off all of your to do’s in one list! Including tasks and deadlines before, during, and after the Cookie Program—the checklist is a resource for you to know the when, what, and where’s of the Cookie Program! Check off the list found on page 14-15! Find It Online This icon means that more information is available on our website! If you are viewing this guide digitally—you can even click on the icon to learn more right there!
QR Code Quick Win If you see a QR code, scan it with your smart phone camera to watch a video about the content you see, go directly to the form or website mentioned, or more!
COOKIE SCOOP TABLE OF
CONTENTS The Girl Scout Cookie Program Overview Girls Learn Five Essential Skills The 2022 Girl Scout Cookie Line Up The Cookie Program Makes Girl Scouts Possible New for the 2022 Girl Scout Cookie Season
Troop Cookie Chair Key Duties Troop Cookie Chair Role Overview Goal Setting with Your Girls and Troop Host a Family Cookie Meeting Girl Scouts are Always Prepared
Engaging Girls in Cookie Sales Seasons of the Cookie Program Ways to Participate in Cookie Sales Getting to Know Digital Sales Earn More and be a Goal Getter The ABC's for Successful Cookie Booths Outside the Box Ways to Pitch Your Cookie Business
Troop Cookie Chair Finance Withdrawal of Proceeds from Troop Account Money Management and Collecting Money
Managing the Cookies How Troops and Girls Get Cookies What to Expect from Your Initial Pick Up An Important Tool: Planned Orders Tips for Managing Your Troops Cookies
A Quick Guide to Smart Cookies Smart Cookies by the Season Helpful Smart Cookies Reports
4-8 5 6 7 8
9-16 10 11 12 16
17-32 18 18 20 24 26 28
33-36 34 34
37-41 38 39 40 41
42-45 43 45
CO OK I E P RO GR A M OV E RV I EW
JA N UA RY
THE GIRL SCOUT COOKIE PROGRAM
OVERVIEW
The Girl Scout Cookie Program is a hallmark of Girl Scouts. People know us for our cookies, but it has also been the largest girl-led entrepreneurial program in the world since 1917! Girls learn how to make financial decisions, manage money, and develop customer service skills—which help them become the strong,PAGE confident women that they all have the potential to be. 4 | COOKIE SCOOP 2022
Our cookies are on a mission: to help girls learn five skills that are essential to leadership, to success, and to life.
Goal Setting
“I know I can do it!”
Girls learn how to set goals and create a plan to reach them! Girl Scout Cookie entrepreneurs are always on a mission. Whether it’s through an exciting new adventure, a service project to improve their communities, an amazing summer at camp, or an eyeopening STEM activity—the goal is always to power amazing experiences for themselves and their troops all year long, while helping others too!
Decision Making
“I make smarter decisions.”
Girls learn to make decisions on their own and as a team! Girl Scout Cookie entrepreneurs are leaders in the making. They make decisions about how to run and promote their cookie businesses, interact with customers, and spend their earnings. And when it comes time to make decisions in their personal lives, they’ll use what they learned selling cookies to make good choices.
Money Management
“I make change happen!”
Girls learn to create a budget and handle money! Girl Scout Cookie entrepreneurs are always sharpening their money smarts. By running their own cookie businesses, they learn how to make correct change for customers, count and manage their cash flow, and create a budget to fund the experiences they want to have with their troops.
People Skills
“I get a lifetime supply of confidence in every box.”
Girls find their voice and build confidence through customer interactions. Girl Scout Cookie entrepreneurs are relationship builders. By running their own cookie businesses, they gain valuable practice communicating with customers; talking about their product and goals; and resolving conflict in a positive, productive way—all skills that will help them succeed in school, in business, and in life.
Business Ethics
“Selling cookies is more than just business.”
Girls learn to act ethically, both in business and in life. Girl Scout Cookie entrepreneurs are honest, fair, and responsible. Through their cookie businesses, they learn to always do the right thing by their troop members, customers, and communities—lessons that will carry them for a lifetime of leadership and #winning! 2022 COOKIE SCOOP
|
PAGE 5
CO OK I E P RO GR A M OV E RV I EW
Girls Learn Five Essential Skills
CO OK I E P RO GR A M OV E RV I EW
The 2022 Girl Scout Cookie Line Up New this year!
Adventurefuls™
Thin Mints®
Crispy chocolate wafers dipped in a mint chocolaty coating.
Lemonades® Savory slices of shortbread with a refreshingly tangy lemon-flavored icing.
Toast-Yay!™
PAGE 6
|
COOKIE SCOOP 2022
Announcing the new Adventurefuls cookie joining the nationwide lineup for the 2022 Girl Scout Cookie season! An indulgent brownieinspired cookie with caramel-flavored crème and a hint of sea salt, Adventurefuls take cookie lovers on a delicious taste adventure just like Girl Scouts go on their own amazing adventures through the program.
Caramel deLites
Crispy cookies topped with caramel, toasted coconut, and fudge stripes.
Shortbread®
Traditional shortbread cookies.
Peanut Butter
Peanut Butter
Sandwich
Patties®
Crisp and crunchy oatmeal cookies with creamy peanut butter filling.
Delightful toastshaped cookies full of French toast flavor with our signature trefoil on top.
Caramel Chocolate Chip
Crispy cookies layered with peanut butter and covered with a fudge coating.
Rich caramel, semisweet chocolate chips, and a hint of sea salt in a chewy gluten-free cookie.
55% 23% 22%
Cookie Program Costs Troop Earnings & Girl Recognitions Girl & Volunteer Support
Girl & Volunteer Support – $2.73 ⚬ High quality Girl Scout programsin leadership, business, outdoors, and STEM ⚬ Financial assistance & outreach to under served girls ⚬ Girl and volunteer recruitment and retention ⚬ Volunteer trainings, resources, and recognitions ⚬ Girl events and programs Cookie Program Costs – $1.13 ⚬ Cost of cookies and program operations Troop Earnings & Recognitions – $1.14 ⚬ Girl, troop, and service unit rewards ⚬ Girl and troop proceeds—used for field trips, camp, events, community service projects, program supplies, books, membership, and more
100% of the Cookie Program proceeds benefit Girl Scouts in the Missouri Heartland jurisdiction. The annual membership dues fund our national organization, GSUSA. Proceeds from the Cookie Program stay here and are the largest source of income for girl programs, volunteer trainings, and more. They provide financial assistance to keep Girl Scouting available and affordable to all.
Key Dates for the 2022 Girl Scout Cookie Season January 3: The Cookie Season Begins!
April 3: Cookie Program Ends
January 3–21: The Initial Order Period
April 4–30: Cookie Season Wrap Up & Extended Sales Period
February 11–18: Cookies are Delivered! February 10–April 3: Direct Sales Period
2022 COOKIE SCOOP
|
PAGE 7
CO OK I E P RO GR A M OV E RV I EW
The Cookie Program Makes Girl Scouts Possible
CO OK I E P RO GR A M OV E RV I EW
New for the 2022 Girl Scout Cookie Season Check out all the new for the 2022 Cookie Program—more information on each of the following topics can be found in this guide.
New Cookie: Adventurefuls!
Page 6
An indulgent brownie-inspired cookie with caramel-flavored crème and a hint of sea salt, Adventurefuls take cookie lovers on a delicious taste adventure just like Girl Scouts go on their own amazing adventures through the program.
New Virtual Office Hours
Page 16
Your Cookies+ Team will have virtual office hours for you to connect with us! Hop on a virtual Zoom meeting any Wednesday during the cookie season from 6–7 p.m. to visit, ask questions, and share best practices with each other.
Tiny URLs and Easy QR Codes
Page 20
QR Codes are an increasingly important part of today’s business operations, providing active ways for customers to remain safe and engage with your Cookie Program. A tiny URL is a customized, shortened redirect of a long link that to a web page.
Celebrating Kindness Campaign
Page 22
New this year, we’re kicking off a “Celebrating Kindness Campaign” and we want you to join us. Nominate a Girl Scout volunteer who inspires you with their kindness and compassion during this Cookie Season—each person nominated will receive the new Celebrating Kindness patch and recognition.
New Exciting Recognition Line Up
Page 23
To align with GSUSA policy, GSMH has retired the Free Memberships Incentive program for troops. Not to worry, we have exciting incentives that are full of adventure and girls can even adopt a real koala! But wait, there’s more—we are excited to introduced our enhanced Troop and Service Unit Bonus Programs!
2022 New Cookie Badges
Page 30
When girls sell Girl Scout Cookies, they are running their own business! Check out the new Cookie Badges, including Cookie Goal Setter, Cookie Collaborator, and Cookie Boss! PAGE 8
|
COOKIE SCOOP 2022
T RO OP CO OK I E C H A I R K EY DU T I E S
caramel TROOP COOKIE CHAIR
KEY DUTIES We hope you’re as excited and ready as we are to get the Girl Scout Cookie Season started! As a Troop Cookie Chair, you play a large role in the success of your troop’s Cookie Program, and even get to experience first-hand the girls’ growth in character and confidence as they learn new skills! 2022 COOKIE SCOOP
|
PAGE 9
T RO OP CO OK I E C H A I R K EY DU T I E S
Troop Cookie Chair Role Overview As the Troop Cookie Chair, your main responsibility is to oversee the Cookie Program for your troop. That means holding a family cookie meeting, helping girls set goals, managing the troop’s cookie inventory, managing troop finances including making deposits, and distributing girl recognitions.
Distribute Materials The Service Unit Cookie Chair will distribute materials to you during your training. With this year being unique, follow your Service Unit Cookie Chair’s instructions on how to receive and distribute the materials to your girls. Materials for You ⚬ The Cookie Scoop ⚬ Receipts Booklets
Materials for Girls ⚬ Recognition Flyers ⚬ Money Envelopes ⚬ Order Card
Online Materials ⚬ Step-by-Step Guides ⚬ Digital Forms ⚬ ABC Smart Cookies
Preparing Yourself and Your Troop ⚬ ⚬ ⚬ ⚬ ⚬
In myGS, check that all girls are registered and on your roster. Confirm your troop bank account information on file with GSMH. Attend a cookie training held by your Service Unit Cookie Chair. If your troop participated in the Fall Product Program, ensure the troop bill is paid in full. All adults helping with the Cookie Program must be registered and background checked.
Notes
PAGE 10
|
COOKIE SCOOP 2022
One of the most important lessons girls can learn through selling Girl Scout Cookies is how to set and reach their goals. It’s one of the five key skills built during the Cookie Program.
Tips for Setting Troop Goals For new troops, talk with For returning troops, review your fellow Troop Leaders, your 2021 total sales. Discuss Service Unit Cookie Chair, or with your troop how to meet your New Leader Specialist or exceed last year’s sales. for a recommendation based on your troop’s Girl Scout grade level. Amount per
Package
Base Troop Proceeds
$0.60
Troop Bonus (p.25 for details)
$0.25 $0.85
Subtotal 5¢ Option for Juniors+ (p.24 for details)
Total
$0.05 $0.90
Discuss with the girls how they can help each other reach the troop goal and what they want to do with their proceeds.
After working with your girls to determine their troop goal and what they would like to do with their troop proceeds, use this chart to calculate your goal in packages!
COOKIE ROOKIE Divide the amount of your monetary goal by the amount you can earn per package and this will give you the number of packages that your troop needs to sell!
Tips for Setting Girl Goals ⚬ Discuss individual goals with each girl. Talk about the recognitions that each girl would like to achieve. See the girl recognitions on page 23 or scan this QR code to watch a fun promo video with your girls! ⚬ For returning troops, compare each girl’s goal with last year’s sales information in Smart Cookies. Discuss with her if she feels the goal is reasonable and how she plans to reach this year’s goal. ⚬ Include the caregivers! Do they agree with the goal? The Family Cookie Meeting is the time to make sure caregivers are on board with both the girl and troop goals.
2022 COOKIE SCOOP
|
PAGE 11
T RO OP CO OK I E C H A I R K EY DU T I E S
Goal Setting with Your Girls and Troop
T RO OP CO OK I E C H A I R K EY DU T I E S
Host a Family Cookie Meeting Family cookie meetings are critical to the success of the program and required to receive the Troop Bonus. They help provide a foundation of understanding and agreement for both the volunteers and families. Families can talk with their Troop Leaders and Troop Cookie Chair about the upcoming Cookie Program and discuss their goals, learn about forms, share best methods for staying in contact, and agree on roles and responsibilities. We recommend hosting this meeting prior to the start of the program.
Preparing for the Meeting First things first, invite parents to the upcoming Family Cookie Meeting! At least one adult from each family must participate in the meeting. Then, fill in girl order cards with girls’ first name and last initial, troop number, and program dates.
Sample Meeting Agenda Welcome and Introductions ⚬ Give out names, contact information, and hours of availability for yourself and others helping with the Cookie Program. ⚬ Distribute girl packets (depending on how you are hosting your meeting, determine the best way to distribute packets to your girls. If hosting virtually, consider porch pickup with assigned time slots!) ⚬ Discuss and fill out the Parent Permission and Adult Responsibility Form.
Parent Permission Form Parents fill out the Parent Permission and Adult Responsibility Form online before their daughter receives a girl packet and any cookies to sell. Parents living in separate households, who will both be assisting their daughter with the Cookie Program, will each need to fill out a form.
Review the Girl Packet and Cookie Program Highlights ⚬ ⚬ ⚬ ⚬ ⚬ ⚬ ⚬
Five Essential Skills Picking Up Initial Order Cookies Gluten Free Cookie Ordering Cookie Share Program Goal Setting Selling Tips Smart Cookies
⚬ Cookie Program Credit and Other Girl Recognitions ⚬ Troop Bonus ⚬ Junior and above 5¢ Option ⚬ Frequently Asked Questions ⚬ Parent Participation ⚬ Cookie Program Safety Guidelines
Selling Guidelines and Perfecting Her Pitch ⚬ Review important dates—do not sell before the sale starts on January 3. ⚬ Review seasons of the program and ways to sell, including digital sales on pages 18-21. ⚬ Review outside of the box ways to pitch her cookie sale on page 28-29. PAGE 12
|
COOKIE SCOOP 2022
Cookies are sold for $5 per package. When taking pre-orders door-to-door, money will not be collected until the cookies are delivered. Parents are responsible for collecting and turning in money. Schedule times that parents can submit the money and always make sure to give receipts.
Financial Responsibility Let parents know that all cookies received by the troop are the troop’s responsibility. Likewise, all cookies received by the girls become the responsibility of the parent—don’t over-extend! Cookies may not be returned or exchanged. Check it Off the List! It is important that parents understand the deadlines for turning in money. When they turn in their money on time, it helps ensure that your troop is ready for the ACH withdrawal. Remind families of these deadlines for turning in money. March 9—Troop Deposit for Initial Order Due March 23—Money Due from Girls to Troops for 2nd ACH April 4—All Remaining Funds Due to Troop
Additional Cookies During Direct Sale Let parents know they can get more cookies if needed. Parents will need to contact the Troop Cookie Chair to get more cookies. Parents are not allowed to pick up cookies from the cupboards unless the Troop Cookie Chair contacts the cupboard to give permission to do so. They can also check with their leader to see if girls in their troop have extra cookies before placing an order!
Planned Orders Explain to parents the benefits and importance of planned orders. Planned orders allow a troop to schedule a pick up on a designated day from any participating cookie cupboard. This allows the Cupboard Manager to ensure the correct inventory to meet your needs. Planned orders must be placed by Sunday at 11:30 p.m. for pick-up beginning Tuesday. This is the only way to ensure troops are able to pick up orders with a reasonable wait time. Walking in or calling in the day of could result in longer wait times. Always make sure to check the hours and pickup process.
Ask Families to Participate in the Cookie Program Let parents know you could use their help! Just ask—most people don’t mind to help if they are asked directly.
Discuss with your families if this meeting should be in person or held virtually. If hosting in person, follow all state, local, and GSMH safety guidelines.
2022 COOKIE SCOOP
|
PAGE 13
T RO OP CO OK I E C H A I R K EY DU T I E S
Money Matters
Troop Cookie Chair Checklist Before the Program Receive your Troop Cookie Chair Guide—The Cookie Scoop. Complete training with your Service Unit Cookie Chair. Receive Cookie Program materials from Service Unit Cookie Chair. Enter number of girls selling under troop information in Smart Cookies. Establish your troop bank account and update your Bank Account and ACH form. Host a Family Cookie Meeting. Verify all families have filled out the 2022 Cookie Program Permission and Responsibility form.
During the Program January 3: Cookie Go Day! Let’s get started! January 7: First Cookie Merchandise Order Deadline. January 14: Smart Cookies opens at 6 a.m. for troops to choose booth locations. Each troop may initially reserve one premium booth and two non-premium booths. Booths are firstcome, first serve and open in Smart Cookies until January 21. January 17: Deadline for adding girls into Smart Cookies. January 19: Girl Initial Orders are due to the Troop Cookie Chair. January 21: Deadline to submit troop initial order to service unit. January 21: Smart Cookies closes for initial booth choices—confirmations sent. January 24: Service Unit Order Due to GSMH. January 31: Smart Cookies opens at 6 a.m. for the duration of the Cookie Program and troops may sign up for additional booths. Check back often for new locations and vacancies. February 4: Second Cookie Merchandise Order Deadline. February 11-18: Service Unit Cookie Deliveries! Pick up initial order cookies from the Service Unit Cookie Chair on your assigned date. February 11: GSMH Cupboards Open and Direct Sale Period Begins! February 18-20: Celebrate National Girl Scout Cookie Weekend. March 4: Third Cookie Merchandise Order Deadline. March 9: Troop deposit for initial order plus additional cookies is due. March 11: Deadline to submit changes for first ACH. March 16: GSMH will ACH 30% of the total amount due (initial plus additional cookies) from the troop account and enter the amount into Smart Cookies. March 23: Reminder to families, money due to troop for second ACH. March 25: Deadline to submit changes for second ACH. March 30: GSMH will ACH 30% of the total amount due from the troop account and enter the amount into Smart Cookies. April 3: The Direct Sales Period and Cookie Program Ends.
Ongoing During the Program Sort and distribute cookies to girls in troops. If your troop needs more cookies, place order with cupboard through the planned order system—more info on page 40. Use Smart Cookies to manage troop inventory and allocate packages to girls—more info on pages 42-45. Make sure all parents have delivered all initial cookie orders and turned in money. Make sure to record all girl financial transactions in Smart Cookies.
After the Program April 4: All remaining funds due from families to troop. April 6: All final paperwork and recognition orders due to Service Unit Cookie Chair. Final Paperwork includes Troop Balance Summary, Recognition Summary by Girl, 5-Cent Option Form, and Troop Bonus Form. Smart Cookies instructions on page 44. April 8: All Paperwork & Recognition Orders Due from Service Units to GSMH. April 11: Deadline to deposit remaining funds into troop account. April 12: Deadline to submit changes for final ACH. April 12: Uncollected Funds Reports Due. April 15: GSMH will ACH the remaining balance due from the troop account and enter the amount into Smart Cookies. Mid-May: Follow up with ACH debit and credits for those who participated in the extended sale. Pick up recognitions from your Service Unit Cookie Chair. Distribute recognitions to girls!
Extended Sales Period April 4-30: The Extended Sales Period is an after-program opportunity for troops to sell their remaining inventory and continue earning troop proceeds through their troop ship only link.
Distributing Girl Rewards The main benefit of the Cookie Program is the opportunity to learn and practice skills, but we all know the girls are super excited to have their efforts recognized by receiving their recognitions. Girl recognitions arrive in May* to your Service Unit Cookie Chair. They will contact you to arrange for a safe pick up of these highly anticipated items to give your girls! *Subject to change due to impacts of the pandemic.
T RO OP CO OK I E C H A I R K EY DU T I E S
Girl Scouts are Always Prepared As a Troop Cookie Chair, you play a large role in the success of your troop’s Cookie Program. And you even get to experience first-hand the girls’ growth in character and confidence as they learn new skills! We want to help you succeed and feel comfortable in your role. Here’s a summary of resources available to you as a Troop Cookie Chair.
Resources to Prepare You for Your Cookie Chair Role New Virtual Office Hours! Your Cookies+ Team will have virtual office hours for you to connect with us! Hop on a virtual Zoom meeting any Wednesday during the cookie season from 6–7 p.m. to visit, ask questions, and share best practices with each other. Any Girl Scout is welcome to join. Facebook Lives Q&A Join your Cookies+ Team for live Q&As hosted in our Volunteer Group on Facebook, these are a great way to network and get your questions answered! Our Website A copy of The Cookie Scoop is available digitally and includes easy to navigate pages with links and even more resources!
Smart Cookies While the Smart Cookies Quick Guide on pages 42-45 includes the most helpful Smart Cookies features, inside Smart Cookies itself is a library of videos and tutorials to help you navigate this season. ABC Bakers – YouTube Need a little extra help managing your Girl Scout Cookie business? Check out some helpful videos for quick tips! There are more available videos just for you to check out as needed on the ABC YouTube Channel. Your Support Teams The Cookies+ Team, the Volunteer Support Team, and the Customer Service Team are all willing and able to help! Answering questions, walking through tasks, you name it! See page 46 for ways to connect with us for help.
Managing the Smart Cookies Software Smart Cookies is your best friend during the Cookie Program. It’s where you sign up for booths, order cookies, get your social media link, get your virtual troop booth link, transfer cookies to girls, order rewards, and review your troop finances. Almost everything you do will connect back to Smart Cookies. There’s a whole section on Smart Cookies in this guide starting on page 42. As noted above, the ABC Bakers YouTube Channel is a useful tool when learning and mastering Smart Cookies. Scan this QR Code to see their whole channel— some of their videos are referenced throughout this document, but there's more!
PAGE 16
|
COOKIE SCOOP 2022
Adventure
T RO OP CO OK I E C H A I R K EY DU T I E S
ENGAGING GIRLS IN
COOKIE SALES PAGE COOKIE SCOOP Deciding how to sell cookies is 15 one of2020-2021 the biggest decisions girls will make during the program and there are a lot of choices! Be it through her online cookie efforts, going door-to-door in her neighborhood, or contacting local businesses—girls take the lead and learn how their choices impact their goals. 2022 COOKIE SCOOP
|
PAGE 17
E NG A GI NG GI R L S I N CO OK I E S A L E S
Seasons of the Girl Scout Cookie Program Initial Order Period The Initial Order Period happens January 3–21. This is the time when girls can go around with the order cards—collecting orders from customers, but not collecting money. Girls can also start using their My Smart Cookies Social Media Link, calling friends and family, and more! Troops can start using their Troop Ship Only Link.
Direct Sales Period The Direct Sales Period starts when the cookies are delivered in February! This year, cookie deliveries will happen February 11–18. During Direct Sales, in-person sales start, including cookie booths, lemonade style cookie booths, and more. Girls can also use their My Smart Cookies Social Media Link for direct ship or girl delivery sales. Troops can utilize their Troop Ship Only Link, and for Direct Sales Period only—their Troop Cookie Link! Girls will earn recognitions based on sales during the Initial Order and Direct Sales Periods.
Extended Sales Period The Extended Sales Period happens April 4–30 and is an after-program opportunity for troops to sell their remaining inventory and continue earning troop proceeds through their Troop Ship Only Link.
Ways to Participate in Cookie Sales There are many new and improved ways to sell online this year! Girls and troops can participate in the Cookie Program in three ways: in-person sales, digital sales, and a combination of inperson and digital. We strongly recommend that you dive into how to sell online and how it can help your troop. As we get closer to the program, continue checking our website for updated COVID-19 Guidelines.
In-Person Sales In-person sales are an iconic portion of the Cookie Program. At cookie booths, troops learn the 5 Skills and have direct and visible interaction the public by selling cookies in front of local businesses, at community events, or more. More information on cookie booths can be found on pages 26-27. PAGE 18
|
COOKIE SCOOP 2022
These are booths with one girl and her trusted adult—a girl can set up a lemonade style booth in her front yard or a central location in her neighborhood and invite neighbors to drop by! Lemonade style booths can give girls more opportunities to achieve their goals, but is not meant to replace the team effort of traditional cookie booths. Remember: ⚬ An individual Girl Scout—or girls in the same household—may host this style booth, provided she is supervised by her own caregiver and in uniform when participating ⚬ Lemonade style cookie booths should not be entered as booths in Smart Cookies. But they may be promoted by the girl using her social media link and her own signage. ⚬ Girls must have an adult present at the booth at all times—cookies and money should never be left unattended. ⚬ Girls who reside in an apartment or similar housing can obtain management approval— set-up must be in a common area within the bounds of the complex. ⚬ Check with city, homeowner’s association, or property management rules prior.
Digital Sales There are three all-digital sales avenues available to girls and troops this year! The public links can be either a URL or—new this year—a QR Code generated straight from Smart Cookies! More information on the digital sales links can be found on the following pages. My Smart Cookies Social Media Link. This is a single link or QR code shared via social media, text, or email by girls and their caregivers. Customers can prepay and get cookies shipped directly to them from our baker. Troop Ship Only Link. This is a customer order channel that supports prepayment of orders via credit card with cookies directly shipped to the customer from our baker. Also included are gifting options with a gift box and customer card! My Smart Cookies e-Cards. Girls can send unique emails to their customers in their personal address book! Smart Cookies e-Cards are customizable and can be 100% digital sales, offering direct ship to customers. However, the fun doesn’t stop there! Girls can offer girl delivery through one or all of her e-cards—making sure customers can get their favorite Girl Scout Cookies the way they want. Keep in mind, that the girl’s dashboard does not sync with the troop dashboard so the Troop Leader will still need to order the girl delivery cookies.
Combination Sales There are ways to use our digital features to your advantage in boosting in-person sales! Troop Cookie Link. This is a customer order channel that supports prepayment of orders via credit card with cookies picked up at a physical booth location or delivered by the troop. For example, troops can tie your Troop Cookie Link to an existing physical booth sale to promote pre-sales and a drive-thru model of orders for pick up! Troops create a separate "virtual booth" through the troop-secured booth feature in Smart Cookies. Simply modify the location name from the physical booth location when you create your prepay, preorder link (example: “Tina’s Cookie Booth”, and your prepay, preorder Troop Cookie Link could be “Tina’s Cookie Booth Preorders”). My Smart Cookies Social Media Link. The My Smart Cookies Social Media Link is a single link or QR code shared via social media, text, or email by girls and their caregivers. Girls and their caregivers can opt-in to Girl Delivery on the Smart Cookies registration page. That way, customers prepay with credit card, and girls deliver cookies! Less contact (or no-contact) is an option through this combination sales practice. 2022 COOKIE SCOOP
|
PAGE 19
E NG A GI NG GI R L S I N CO OK I E S A L E S
Lemonade Style Cookie Booths
E NG A GI NG GI R L S I N CO OK I E S A L E S
Getting to Know Digital Sales There are three digital sales links available to girls and troops this year—all can be either a URL or—new this year—a QR Code generated straight from Smart Cookies! These can be utilized for all-digital sales or utilized for a combination of in-person and digital selling. Ready, set, go digital!
Troop Cookie Link The Troop Cookie Link is a customer order channel that supports prepayment of orders via credit card with cookies picked up at a physical booth location or delivered by the troop. The Troop Cookie Link, formerly referred to as Virtual Booth Link, launched in 2021 while the need to remain physically distant was peaking and availability of in-person booths was at its lowest. From drive-thru booth models to troop delivery of cookies—girls and troops embraced a new way to run their cookie bushinesses. We encourage the continued use of the Troop Cookie Link—and new QR code for 2022—as consumers continue to enjoy the convenience of online ordering, curbside pickup models, and easy prepay for cookies.
Things to know about the Troop Cookie Link: ⚬ Prepayment with credit card is the only method of payment for orders. ⚬ The troop must enable the Troop Delivery feature. Delivery will be enabled for all booth locations published to customers. ⚬ This link should be reserved for use within the troop’s delivery radius. ⚬ Troops can tie your Troop Cookie Link to an existing physical booth sale to promote presales and a curbside or drive-thru model of orders ready for pick up! ⚬ Troops can find their QR code and Troop Cookie Link on their troop information page.
Troop Responsibilities for the Troop Cookie Link Include: ⚬ Troops must set up virtual booth locations, dates, and times in Smart Cookies using the troop secured booth feature. ⚬ Troops approve each Troop Cookie Link order in Smart Cookies. ⚬ Approval emails are not sent to troops—customers receive email notification that orders have been approved for pickup! ⚬ Decide if the Troop Delivery feature will be made available and, if so, the troop should only share link within a reasonable delivery area. ⚬ Troops use the Virtual Smart Booth Divider to credit girls for packages sold. ⚬ Troops should involve girls in preparing Troop Cookie Link orders for an organized booth sale and/or troop delivery process. For a video and more information on your Troop Cookie Link, scan this QR Code to learn more! Note: This training video is from the 2021 Season, and uses the old verbiage of "Virtual Booth Link." The processes and content is still accurate for the 2022 Season.
PAGE 20
|
COOKIE SCOOP 2022
The Troop Ship Only Link is a customer order channel that supports prepayment of orders via credit card with cookies directly shipped to the customer from our baker. Also included are gifting options with a gift box and customer card! How does it work? Here’s the process: 1. Troop shares their Troop Ship Only Link or the new QR code function. 2. Customer orders and pays with a credit card, including some shipping fees. 3. Cookies are delivered directly to the customer!
Troop Responsibilities for the Troop Ship Only Link Include: ⚬ Transfer all packages down to girls before the reward order deadline in Smart Cookies. ⚬ Navigate to My Troop > Troop Information, then scroll to the bottom of the page to find the Troop Ship Only Link (displayed first). ⚬ Access the new QR Code feature through the “Print Handout” button. The Troop Ship Only Link is also how customers can purchase cookies from your troop through the National Girl Scout Cookie Finder! This year, GSUSA and GSMH will be supporting all troops by running paid digital ads to promote the National Girl Scout Cookie Finder. Through this, a customer from anywhere can type in their zip code to order cookies! The National Girl Scout Cookie Finder will show customers a randomized selection of Troop Ship Only Links within or close to the zip code entered—so all troops can get a chance to benefit!
My Smart Cookies Social Media Link My Smart Cookies social media link is a single link or QR code shared via social media, text, or email by girls and their caregivers. Customers can prepay and get cookies shipped directly to them from our baker OR girls and their caregivers can opt-in to Girl Delivery on the Smart Cookies registration page. That way, customers prepay with credit card and girls deliver cookies!
Caregiver Responsibilities for the Social Media Link Include: ⚬ Approving or canceling all orders within 5 days of order placement through email links sent to the caregiver’s email address. Orders cannot be approved/canceled in Smart Cookies. Caregivers should be instructed to add noreply@abcsmartcookies.com to their safe sender email lists. ⚬ New for 2022, a QR code feature is available along with social link. The QR code can be copied and pasted onto custom print materials, such as door hangers, to use for the season. ⚬ Girls and caregivers must provide order totals to the Troop Cookie Chair—they do not automatically populate in troop inventory. ⚬ Caregivers can navigate to My Orders > Share My Cookie Link to find their link.
Notes for Troop Cookie Chairs: ⚬ Troop Cookie Chairs can assess Girl Delivery order demand through the Mobile and eCard Summary Report. To find this report, navigate to Reports Menu > Orders Reporting. Reporting will include demand by variety and package count. ⚬ Use the mimic feature to mimic girl(s) in your troop. To print the order report, navigate to My Orders > Manage My Orders to view/print Girl Delivery order demand by customer, variety, and package count.
2022 COOKIE SCOOP
|
PAGE 21
E NG A GI NG GI R L S I N CO OK I E S A L E S
Troop Ship Only Link
E NG A GI NG GI R L S I N CO OK I E S A L E S
Host a Cookie Rally, Get Girls Excited! A Cookie Rally is a kick-off event used to help girls get excited and energized about cookie season, but come together to explore the badges, awards, and rewards they can earn as they run their cookie businesses! Not to mention—Girl Scouts can even try the new cookie introduced this year, the Adventurefuls! Cookie Rallies can be hosted either virtually or inperson, just choose the option that works best for you and your troop.
Don’t know where to start? We’ve got you. We are offering resources and assistance for members who are wanting to host local Cookie Rallies. Contact us to start your Cookie Rally adventure! The new Girl Scout Cookie Rally Guide is also available on our website!
Celebrate Kindness, Give a Patch Let’s celebrate you—the Girl Scout Cookie volunteers that are responsible for what they say and do by practicing kindness! New this year, we’re kicking off a “Celebrating Kindness Campaign” and we want you to join us.
I’m in! Tell me more. Nominate a Girl Scout volunteer who inspires you with their kindness and compassion during this Cookie Season—each person nominated will receive the new Celebrating Kindness patch and recognition. No act of kindness is too small—every act of kindness makes the world a better place! Scan this QR Code to nominate someone today! As Girl Scout adults, we all know that within the smallest acts of kindness is the power to change the world for the better. When we sprinkle kindness like confetti, when we go out of our way to share a kind word, to lift up someone with a smile, to answer calls for help—these things make the world brighter.
In a world where you can be anything, be kind. We hope that you will be inspired to incorporate kindness in your day-to-day cookie activities. Practicing this important social skill will not only enhance your life, but every life around you. So, keep up your kind habits and keep on inspiring others to do the same! PAGE 22
|
COOKIE SCOOP 2022
Set Your Cookie Goals
The Girl Scout Cookie Program begins January 3, 2022. You may not take in person delivery orders before this date.
www.girlscoutsmoheartland.org 877.312.4764
50+ Packages
90+ Packages
150+ Packages
200+ Packages
Participation Patch
Mood Cup
Koala Clip On Plush, 150+ Bar and $20 Cookie Credit
Sport Bottle, 200+ Bar and $40 Cookie Credit
300+ Packages
400+ Packages
500+ Packages
Sport Bag, 300+ Bar and $60 Cookie Credit
hi + Lanyard, 400+ Bar Themed T-Shirt and $80 Cookie Credit
Beach Towel, 500+ Bar and $150 Cookie
650 650+ Package Packages
800+ Packages
900+ Packages
Koala Small & Large Plush, 650+ Bar and $175 Cookie Credit
The Themed Hoodie, 800+ Bar and $200 Cookie Credit
Bring a Friend Climbing with Courage Event OR $100 Cookie Credit; 900+ Bar
1000+ Packages
1500+ Packages
Free Week of Camp OR Slippers, Sleep Mask, Socks and $300 Cookie Credit; 1000+ Bar
Adopt a Koala OR $100 Cookie Credit; 1500+ Bar
2500+ Packages
3000+ Packages
E NG A GI NG GI R L S I N CO OK I E S A L E S
My Goal:
2000+ Packages
Adventure Ninja Line Warrior OR $100 Cookie Credit ; 2000+ Bar
Goal Getter Patch 6+ Packages sold via Smart Cookies Direct Ship Cookie Techie Patch 15+ Packages sold via Smart Cookies
Outdoor Trekking Pole and Garmin e-Trex, 2500+ Bar
Adventure Camera and Accessories, 3000+ Bar
Cookie Super Patch 45+ Packages sold via Smart Cookies Direct ship
Recognition Items are cumulative! Cookie Program Credit is earned at the highest level sold up to the 800+ package level (not cumulative). Cookie Program Credit is cumulative if chosen at the 900+, 1000+, 1500+, or 2000+ package levels. Bars are earned at highest level sold. All recognition items are subject to availability: exact sizes, models, and color may vary, and subject to change due to circumstances beyond our control such 2022 COOKIE SCOOP PAGE 23 as supplier availabilities. Please ensure sizes have been chosen in Smart Cookies should level be reached containing clothing item. Th GIRL SCOUTS® d k d ll th i t dt d k dl t i l di b t t li it d t th T fil D i d b Gi l S t f th USA ABC B k i f i l GSUSA li
|
E NG A GI NG GI R L S I N CO OK I E S A L E S
Earn More and be a Goal-Getter Girl Scout Cookie Program Credit Girls earn Cookie Program Credit when they sell 150 or more packages of Girl Scout Cookies. The exact amount of Girl Scout Cookie Program Credit earned depends on the total number of packages that each girl sells.
Cookie Program Credit Can Be Used For: ⚬ ⚬ ⚬ ⚬ ⚬ ⚬
Summer resident camps and trading posts at camp Service unit events and day camps* Merchandise at GSMH retail stores—including using it online! Girl membership registration fees All GSMH program events Girl Scout destinations and other GSMH-sponsored travel
*To qualify for reimbursement via Cookie Program Credit, service unit events and day camps must be pre-approved and meet GSMH standards and criteria.
Receiving Girl Scout Cookie Program Credit Cookie Program Credit is not distributed with other recognition items. It is emailed directly to all registered girls that have earned it. GSMH uses the email addresses provided upon registration or renewal—make sure the email associated with your membership is accurate before the Cookie Program begins. If girls have not received their Cookie Program Credit email by the end of July, please contact us. Note: Cookie Program Credit can only be emailed to personal email addresses such as yahoo.com, gmail.com, aol.com, hotmail.com. No medical extensions, .edu extensions, business extensions, etc.
5¢ Option For Troops Junior, Cadette, Senior, and Ambassador troops can earn an extra $.05 per package if they choose not to earn recognition items. Girls will still receive any Cookie Program Credit, patches, and bars earned. Troops choosing this option need to complete the 5¢ Option form—found in the cookie section on our website or by scanning the QR code below. Please submit your form online by April 6, 2022. If your troop is a multi-level troop, Juniors and above can still choose the 5¢ Option. However, additional steps are required and need to be completed prior to January 20, 2022. Contact your Cookies+ Team for further instructions. Cookie Rookie The additional $.05 per package goes all the way back to the first box sold!
PAGE 24
|
COOKIE SCOOP 2022
The Troop Bonus Program is an opportunity for parents, volunteers, and girls to connect with each other and team up to encourage the troop to meet its goals. We have added tiers to the Troop Bonus Program that will allow your troop to earn more actual proceeds! If the troop meets eligibility and requirements for all tiers, troops will earn an additional $.25 per package sold. Tiers are in $.05 cent increments and each tier can be earned separately.
Troop Bonus Eligibility Requirement Checklist: ⚬ A troop representative must attend a 2022 Service Unit Cookie Training. ⚬ The Troop Cookie Chair must host a Family Cookie Meeting for the 2022 season. ⚬ All girls must be registered members of GSMH before they start selling, with a minimum of three girls to be considered a troop. ⚬ All ACH withdrawal deadlines must be met with proper amounts withdrawn. ⚬ Troop must host at least one cookie booth (either in-person or virtual). If the above requirements are met, your troop has qualified for the opportunity to earn the following tiered recognitions! Troops can earn an...
When they meet these requirements!
Additional $.05 per pkg
90% of all girls registered to the troop participate in the cookie program
Additional $.05 per pkg
Troop per girl selling average equals 150+ packages
Additional $.05 per pkg
Troop per girl selling average equals 225+ packages
Additional $.05 per pkg
Troop per girl selling average equals 300+ packages
Additional $.05 per pkg
Troop’s Total Online Sales equals 225+ packages
Please complete the online Troop Bonus Form found in the cookie section on our website, or by scanning the QR Code here, no later than April 6, 2022. For troops that earn the Troop Bonus, the appropriate credit will be deposited into the troop account no more than three months after the end of the program. Troop Bonus funds will be held until the troop has paid GSMH in full for their cookies, with the exception of any amount included on the Uncollected Funds Report.
Service Unit Bonus Program As part of the Girl Scout Cookie recognition program, your service unit can earn extra funds to help provide services to troops in your area, host service unit events, and more! If the service unit meets eligibility and requirements for all tiers, they will earn an additional $.04 per package sold. Tiers are in $.02 cent increments and each tier can be earned separately. To be eligible, service units must ensure all girls selling are registered, turn in all paperwork on time, and host a troop training for the 2022 Cookie Program. Service Units can earn an...
When they meet these requirements!
Additional $.02 per pkg
90% of all troops registered in the Service Unit participate in the cookie program
Additional $.02 per pkg
Service Unit per girl selling average equals 300+ packages
All information will be verified by GSMH. For service units that earn the Service Unit Bonus, the appropriate credit will be deposited into the service unit account no more than three months after the end of the program. 2022 COOKIE SCOOP
|
PAGE 25
E NG A GI NG GI R L S I N CO OK I E S A L E S
Troop Bonus Program
E NG A GI NG GI R L S I N CO OK I E S A L E S
The ABC’s for Successful Cookie Booths Steps to Scheduling a Troop Secured Booth Step 1: Consider locations or businesses to host a booth. Is a GSMH scheduled location included in your list (Schnucks, JOANN, Walmart, Sam’s Club)?
yes
Check Smart Cookies to see if the specific location you are considering has already given GSMH-wide permission to hold a booth.
no
Sometimes even it it’s not a large store, GSMH is able to secure GSMH-wide permission.
STOP
Step 2: Is your location already in Smart Cookies? If available this year, GSMH has already secured any possible dates and times for these locations.
yes oh, darn! Start over at Step 1.
Register your booth in Smart Cookies. Once your booth is approved by GSMH, it will show up on the Cookie Finder app so that customers can find you. This will also ensure that other troops do not contact this location regarding scheduling. Please allow up to 2 business days for approval.
Time to ask permission! Contact the location to request scheduling a booth opportunity. Include specific dates and times you are requesting as well as your contact information.
Step 3: Did they give your troop permission?
yes
Print the confirmation to bring to your booth. Always remember to thank the manger after your shift. A Girl Scout leaves a place cleaner than she found it. Have a great booth! |
COOKIE SCOOP 2022
Thank them for their time and maintain good relations. Maybe they will have a change of heart! Start over at step 1.
no
woo hoo!
PAGE 26
no bummer!
Step 4: Did GSMH approve your booth in Smart Cookies?
yes
no
uh, oh! There is a problem with your request. It could be as simple as an incomplete address or a double booking. You will receive a notification email via Smart Cookies (sender: noreply@ smartcookies.com).
GSMH Secured Booths A majority of booths are scheduled by GSMH and entered into Smart Cookies before the selection begins. Our community partners determine the time and dates when they will allow booths and when that information is released to our members. It is critical that we maintain a positive relationship with our community partners for their continued support of Girl Scouts and the GSMH Cookie Program. Understandably, our partners do not take calls from individual troops if they have already agreed to a Girl Scout Cookie Booth schedule. If you have a question about whether a location has already been contacted, please call your Cookies+ Team. January 14—Smart Cookies opens at 6 a.m. for troops to choose booth locations. Each troop may initially reserve one premium booth and two non-premium booths. January 21—Smart Cookies closes for initial booth choices—confirmations sent. January 31—Smart Cookies opens at 6 a.m. for the duration of the Cookie Program and troops may sign up for additional booths. Check back often for new locations and vacancies. There will be scheduling restrictions in place that allow troops to book only within their own service unit until January 31. Beginning January 31, the booth locations will be open to all troops for the duration of the program. However, you are still encouraged to stay within your service unit area.
Troop Secured Booths Troops are allowed to schedule their own cookie booths—just follow the flow chart shown to the left! Check Smart Cookies for already secured booths in your area. Need more help in Smart Cookies? Scan this QR Code to walk through the process of a Troop Secured Booth. If you are ever in doubt, please contact your Cookies+ Team before reaching out to a location.
Smart Cookie Reservations In-person Cookie Booths should be listed in Smart Cookies so customers can find you! It also makes accepting credit card payments and allocating cookies to girls easier. Check Smart Cookies to reserve a GSMH Secured Booth for a quick win! For how to secure or schedule a booth in Smart Cookies, please see page 44 for more details! Here are some other tips to keep in mind: ⚬ A cookie booth isn’t reserved without a Smart Cookies confirmation. Remember to keep the confirmation handy by printing it out or having it on your phone. ⚬ If two troops show up at the same time for a cookie booth, the troop with the Smart Cookies confirmation is the troop conducting the booth. ⚬ In the event of double booking, please call your Service Unit Cookie Chair and they will advise you on how to proceed. ⚬ If there is a note in Smart Cookies to check in with store manager, please do so. ⚬ When scheduling booths in Smart Cookies, please make sure to look for any special instructions.
Now that you have secured a cookie booth—you need cookies! Check out pages 37-41 on more information on how to collect and manage cookies. 2022 COOKIE SCOOP
|
PAGE 27
E NG A GI NG GI R L S I N CO OK I E S A L E S
Securing a Cookie Booth
E NG A GI NG GI R L S I N CO OK I E S A L E S
Outside the Box Ways to Pitch Your Cookie Business Practice makes perfect! Before your girls go out into the world with their order card in hand, help them practice their sales pitch. Their customers are going to ask questions, and now is a great time to practice answering! Girls should also familiarize themselves with the cookie line up so they can describe each different flavor.
Sample Pitch It’s Girl Scout Cookie Time! My first name is_______. Please help me reach my goal of selling # packages so my troop can_______. Let me tell you how you can order!
Perfect Your Pitch to Businesses Local businesses can be great partners during the Cookie Program. In addition to hosting cookie booths, try perfecting your pitch to local businesses! Do you know a local business owner? Our delicious cookies are great for employee appreciation and can also be purchased for customer appreciation.
Guidelines for Success on Selling to Businesses: ⚬ Businesses cannot sell cookies for girls, but they can host girl-attended booths! ⚬ Businesses may never buy cookies to resell them, but they can buy them to use them to giveaway as customer or employee appreciation! ⚬ Be sure to practice your pitch and always speak to the manager before approaching customers, employees, or setting up a troop secured booth.
Perfect Your Online Pitch Today’s Girl Scouts are tech-savvy! Girls may promote their Cookie Business on their personal social media pages with a caregiver’s guidance and permission (ages 13+). Promotion can even begin prior to the start of the sale letting friends and family know that “Cookies are Coming!” Just remember, no orders should be taken before the program starts. For girls under the age of 13, caregivers can promote their Girl Scout Cookie Business, but girls should be involved in the process—for instance, she can share her goals, photos, or artwork, and messages of thanks. Remember, customers are getting more than delicious cookies—they are supporting the development of female business leaders!
Guidelines for Success on Online Selling: ⚬ Personal emails or street addresses of girls should never be used online. ⚬ Girls 13+ older may use social networking sites such as Facebook and Twitter if they have caregiver permission and adult supervision. ⚬ Under no circumstances can girls or their parents sell or take money for the Girl Scout Cookie Program through online sales sites such as eBay, Craigslist, Amazon, Facebook Marketplace, and public buy & sell sites. ⚬ Social media ads or any type of paid advertisements should not be purchased or donated to promote a girl's individual cookie businesses. PAGE 28
|
COOKIE SCOOP 2022
The media can be a great asset during the Cookie Program. Not only can talking with the media and being on TV be a fun experience, it can get the word out about how to buy cookies, why the public should buy cookies, and more! A great way to start is by researching media stations in your area, and deciding if you would to be on TV, radio, or in the newspaper. Once you have decided which type of media outlet you would like to share your story with, reach out to us and we will help you get in contact with them! Before engaging with the media reach out to us at info@girlscoutsmoheartland.org or 877-312-4764. As the expert and official representative for GSMH in the media, our Public Relations Specialist will be your teammate, guiding your troop through the process every step of the way.
Guidelines for Success on Working with the Media ⚬ In a meeting set-up with our Public Relations Specialist, you can talk with the reporter before the interview about what questions they have. ⚬ Be prepared to talk about your Girl Scout experience, how Girl Scouts has impacted you, why you are selling cookies, and so on. ⚬ When talking about Girl Scouts, always say, “Girl Scouts” and not “Scouts.” ⚬ When doing an in-person interview, make sure to wear your Girl Scouts uniform. ⚬ When sharing a Digital Cookie link with the media, always use the National Girl Scout Cookie link. Never use a personal link. ⚬ After they publish the story, share it. If you share it on social media, don’t forget to tag us!
Notes
A Cookie Captain’s Sample Social Media Post! My daughter NAME is selling Girl Scout Cookies this year to help reach her goal of attending summer camp! If you are interested in supporting NAME, please leave a comment with the best time to reach you and NAME will contact you. Not Ok: My daughter is selling Girl Scout Cookies! Leave a comment with your order! 2022 COOKIE SCOOP
|
PAGE 29
E NG A GI NG GI R L S I N CO OK I E S A L E S
Perfect Your Pitch to the Media
E NG A GI NG GI R L S I N CO OK I E S A L E S
Earn New Badges, Boost Sales The new Cookie Business badges are the best way for girls to develop business skills and learn to think like entrepreneurs as they run their own business. Looking for something to sweeten your 2022 Cookie Season? Consider the new Cookie Business badges for your troop’s grade level! Earning a Cookie Business badge gives girls a chance to reach new heights by smashing their cookie goals and working together with their troop to achieve team goals! Complete badge booklets are available at the online Girl Scout Shop or in the Volunteer Toolkit.
My First Cookie Business Daisies find out how to run their very own business as they learn cookie business basics—including exploring their products, deciding how to use their money, and connecting with customers as they develop their first business pitch.
Cookie Goal Setter Daisies work as a team to decide how to use their money, set a goal, and track their goal. They also learn how to share their goal with customers!
My Cookie Customers Brownies find out what’s new this cookie season as they brainstorm ways to use their cookie money and set a goal. Then they decide how to reach new customers and keep them coming back, using great customer service and an inspiring business pitch.
Cookie Decision Maker Brownies practice their decision-making skills as they learn all about the available selling tools and pick the right ones for them. They work together to decide how to use their money—including setting a giving goal. Then they choose how to share their cookie spirit and goals with customers.
My Cookie Team Juniors discover that the secret to success is teamwork as they work together to decide how to use their cookie money, build their own budget, set a team goal, share team responsibilities, and promote their plan to customers!
Cookie Collaborator Juniors take teamwork to the next level as they look within and beyond their troop for support in reaching their goals. When girls have earned this badge, they will know how to work with their Girl Scout team to set goals and make decisions to run their cookie business, and how to collaborate with their friends and family to connect with more customers.
PAGE 30
|
COOKIE SCOOP 2022
Cadettes make connections between their cookie business and other types of businesses as they create their own mission statement. They think about ways to reach customers, share their mission, and document their goals in a business plan.
Cookie Market Researcher Cadettes use market research to find new ways to reach customers. Girls research the Girl Scout Cookie brand and find out how to leverage the power of that brand to market their business. They use their new market research skills and brand knowledge to develop a marketing plan and put that plan into action.
Cookie Innovator Cadettes become business innovators as they learn to innovate in two ways. First they come up with bigger and bolder goals than ever before. Then, they find unique ways to reach their goals, connect with customers, and share their dreams—all while staying true to their values.
My Cookie Network Seniors think about how to leverage their network, including their team customers and people who support their cookie business. They learn about other socially-conscious companies as they think about how to leverage and tailor their cookie business messages to different audiences.
Cookie Boss Seniors gain new skills as they take charge of their business, managing all business logistics. They set goals, create a budget, manage inventory, and create pitches to market their business—all while working as a team.
My Cookie Business Resume Ambassadors gain new marketing skills as they learn to leverage data, experts, and past experiences to drive their plan. Then they translate their skills into a resume and portfolio that they can use to prepare for the future. When girls have earned this badge, they will know how to create a resume and portfolio that highlight the skills girls have gained running their cookie business.
Cookie Influencer Ambassadors take charge of their own skill development by choosing a business skill they’d like to grow as they lead their last cookie business. Then they decide how to leave behind a legacy as they share their knowledge and connections with younger cookie entrepreneurs. When girls have earned this badge, they will know how to use their cookie business experience to influence customers and help younger Girl Scouts navigate their own Girl Scout Cookie businesses. Need more help to create exciting and engaging Cookie Business experiences for your troop this year? Check out the new fun and fast mini-courses (only 5 minutes each) about each badge available on gsLearn! Each mini-course provides ideas and goals for approaching each step and choice, examples for keeping the experience girl-led, and convenient links to additional resources!
2022 COOKIE SCOOP
|
PAGE 31
E NG A GI NG GI R L S I N CO OK I E S A L E S
My Cookie Venture
E NG A GI NG GI R L S I N CO OK I E S A L E S
A Few Ways to Say Thank You One important aspect of the Girl Scout Law is showing respect and one of the best ways we can offer a sign of respect is to appreciate our customers! Customer appreciation is important for many reasons—it can make our customers more happy than even a box of our delicious Girl Scout Cookies. Happy customers will be more likely to spread the positive news that it is cookie season again, come back to purchase more cookies, and more!
When is the right time to say thank you? Short answer—any time! Of course, always begin by saying thank you as they order, as girls deliver, and at a cookie booth (even if they don’t want to buy a box).
Want to take your appreciation to the next level? Check out these ways to go a little extra to offer thanks! Who knows, you may even create a customer who will be loyal to you and your cookie business throughout your Girl Scout Cookie years. ⚬ Help make each other feel noteworthy! Thank you notes are an easy way to let each other know their help is appreciated! ⚬ Get crafty. Share a SWAP as a thank you. Small gifts with a personal touch can be a meaningful way to show you appreciate their efforts. ⚬ Share it on social. Take fun thank you photos for your girls or your troop to share on social media—try arranging the cookie boxes to form the words “Thank You”! ⚬ Let the girls get creative. Let girls decide how they want to say thank you to their customers, volunteers, and businesses that have supported their efforts.
Did you know troops can give thanks too? Remember to thank those who are helping you along the way—perhaps set a small budget to have boxes of cookies tied together to thank the hosts who have been hosting your meeting location, thank a presenter who helped at your troop meeting, or thank the traffic guard who helps watch the girls cross the street before your troop meeting. The list is endless!
What to thank a fellow volunteer? Nominate them for a new GSMH Product Program Award or participate in our Celebrating Kindness Campaign! More information on page 22.
PAGE 32
|
COOKIE SCOOP 2022
E NG A GI NG GI R L S I N CO OK I E S A L E S
¢
¢
¢
Girl Scout Way 245 W. Street
Girl Scout Bank PAY TO THE ORDER OF
AMOUNT
FOR 123465789
SIGN
897145315
4546
¢
TROOP COOKIE CHAIR
FINANCE
¢
Let’s talk finance! This guide will help you with everything from collecting money to sending it to the bank—even walk you through how to accept credit card payments and checks, and what to do at the end of the program! 2022 COOKIE SCOOP
|
PAGE 33
T RO OP CO OK I E C H A I R F I NA NC E
Withdrawal of Proceeds from Troop Account Money matters! All troops participating in the Cookie Program must have an established bank account. If at any point, you need support with Cookie Program finances—reach out to us! More contact information can be found on page 46. GSMH will withdraw the proceeds that are due via an Automated Clearing House (ACH) debit, following the schedule below. March 9—Troop deposit for initial order plus additional cookies is due. March 11—Deadline to submit changes for first ACH. March 16—GSMH will ACH 30% of the total amount due (initial plus additional cookies) from the troop account and enter the amount into Smart Cookies. March 23—Reminder to families, money due to troop for second ACH. March 25—Deadline to submit changes for second ACH.
March 30—GSMH will ACH 30% of the total amount due from the troop account and enter the amount into Smart Cookies. April 4—All remaining funds due from families to troop. April 11—Deadline to deposit remaining funds into troop account. April 12—Deadline to submit changes for final ACH. April 15—GSMH will ACH the remaining balance due from the troop account and enter the amount into Smart Cookies.
In mid-May a follow up ACH debit will be sent to troop bank accounts for those who participated in the Extended Sale Period.
Money Management and Collecting Money Accepting Checks GSMH strongly cautions against accepting checks from someone the girls or families do not know. If you choose to accept a check, girls should only accept checks with issuer’s name and address pre-printed on the face of the check. ⚬ Checks should be made payable to GSMH Troop #####. ⚬ All checks should be deposited within seven days to reduce returned checks and to ensure the best customer service.
Returned Checks Troops will be reimbursed for returned checks. Troops must provide the original returned check notice and returned check from the bank within 60 days of the date on the check to be reimbursed. Always keep a copy for your troop records. PAGE 34
|
COOKIE SCOOP 2022
Be sure to remind caregivers that they are financially responsible for all cookies received by their Girl Scout and cookies cannot be returned. Also be sure to issue a separate receipt for each payment and for any cookies picked up by families. You should keep the white copy for your records and give caregivers the yellow copy. These receipts are important when transferring extra cookies or if you need to submit an Uncollected Funds Report. Remember: ⚬ Girls collect payment from customers at the time the cookies are delivered, unless the customer is only ordering cookies for the Cookie Share Program. ⚬ Caregivers may only get additional cookies once their initial order money has been turned in to the Troop Cookie Chair. During the Direct Sale Period, families should pay for any sold cookies before taking more cookies to sell. ⚬ In the event of a parental divorce or separation, the parent who signs for the cookies is responsible for the payment. Cookie Captain Encourage families to turn in their collected money frequently! For a video with more in-depth information on Financial Transactions in Smart Cookies, scan the QR Code here.
Using Smart Cookies to Collect Payments GSMH covers 100% of the credit card fees incurred through the Smart Cookies credit card payment system! Girls can use Smart Cookies credit card system on both iPhone and Android devices to accept payments using the Girl Delivered feature. This feature works for cookies which have already been ordered in the girl’s name. However, in-person orders can be added to the app so that a credit card can be used to pay for them at that time. Don’t worry—cookies won’t be counted twice since they were ordered from the girl and she added them right before she accepted the credit card payment. Troops can also use Smart Cookies system to accept in-person credit card payments at booths that have been set up in Smart Cookies. Money is deposited directly into the GSMH bank account, but the sale and credit for the deposit is recorded in each troops Smart Cookie account.
Other Contactless Payment & Payment Apps Payment apps are a great way for contactless payment. Peer-to-peer apps such as Venmo, PayPal, Square, etc. can also be used for contactless payment from a customer, or from caregivers of girls to Troop Cookie Chairs. The person accepting the payment is responsible for any transaction fees and for getting the money transferred to the appropriate account—just as if you accepted cash.
Bank Service Charges Troops will be reimbursed for bank service charges due to higher activity during the months of February, March, and April. Troops must request a reimbursement and must provide a copy of the bank statement showing the amount of the bank service charges by May 27, 2022 to be reimbursed. Requests, along with bank statement copies, should be scanned and emailed to info@girlscoutsmoheartland.org. 2022 COOKIE SCOOP
|
PAGE 35
T RO OP CO OK I E C H A I R F I NA NC E
Collecting Money from Families
T RO OP CO OK I E C H A I R F I NA NC E
End of Program Funds Girl Scout families are responsible for payment of all cookies that they have signed for. Troops are not responsible for paying amounts owed by Girl Scout families that have not paid the troop—as long as an Uncollected Funds Report is completed with supporting documentation and sent to GSMH by April 12, 2022. If you encounter an issue with money collection, complete the Uncollected Funds Report Form and provide original supporting documentation, detailing your attempts to collect the amount owed. Contact the GSMH Finance Department to determine if additional documentation is required. Cookie Captain You’ll need this supporting documentation: • Signed receipt(s) for cookies dispersed • Signed receipt(s) of any payment received • Brief explanation concerning the amount outstanding or the situation and efforts made to collect How does that affect recognitions and the bonus program? In the event that a girl or troop owes money after April 12, 2022 and no Uncollected Funds Report has been submitted, recognitions and Cookie Program Credit will not be distributed until all outstanding money issues are resolved. The same procedure also apply to Troop Bonuses. No exceptions will be made. Unresolved money issues can result in a volunteer being removed from their volunteer position at the troop and/or service unit level.
Additional Guidelines Fire, Theft, Burglary, And Robbery. Cookies and other items are insured against fire and theft through the point of delivery to the Service Units. Cookies, other items, and related funds become the responsibility of the troops, parents, and girls at the point of delivery. Cookies and other items should be distributed to the girls quickly, delivered to the customers promptly, and the funds deposited frequently to help avoid potential issues. In the event that cookies or funds are stolen, the family and/or troop is responsible for the money that is due for the cookies. In some cases, homeowner’s or car insurance will cover the loss. For this reason, the police must be called and a report taken within 48 hours of the incident. Troop Splits. Troops may not split into two troops during the Cookie Program. If a troop would like to split please contact your Volunteer Support team, and they will help work on a temporary solution until permanent solutions can be agreed upon after the Cookie Program. Initial Orders. When entering the Initial Order Cookies, do not estimate a girl’s order. Troops and families are responsible for all cookies, even unsold cookies. A troop can still order additional cookies for booth sales on the initial order—use the extra cookies line found in Smart Cookies. Do not enter extra booth cookies in Smart Cookies as a girl order. GSMH reserves the right to request a copy of a girl’s order card for verification if her initial order is deemed unusually high. GSMH reserves the right to limit or refuse any cookie orders during the Initial Order or Direct Sale Period. Girl Transfers. If a girl changes troops during the Cookie Program, the cookies must be paid for and/or the new troop must be willing to accept the transfer of unsold cookies into their troop. Funds or proceeds never follow a girl, as troop proceeds belong to the original troop and never become the property of an individual Girl Scout. PAGE 36
|
COOKIE SCOOP 2022
T RO OP CO OK I E C H A I R F I NA NC E
thin
MANAGING THE
COOKIES Let’s get right to it—how do I get my cookies? Managing the troop’s cookies means placing an initial order, transferring cookies to girls, and visiting cupboards when necessary. With the Smart Cookies online platform managing cookie inventory is a breeze! 2022 COOKIE SCOOP
|
PAGE 37
M A NA GI NG T H E CO OK I E S
How Troops and Girls Get Cookies Initial Orders You will pick up your troop’s initial orders at what is called a Service Unit Pick Up. These pickup locations are towns within each service unit where all the cookies for the service unit are delivered to one location at one time. Your Service Unit Cookie Chair will let you know the date, time, and location to pick up your troop’s cookies.
Cookie Cupboards Cookie Cupboards open in mid-February. Cupboards are a resource for troops to restock on inventory when their initial cookie orders run out. Before heading out to a cupboard, make sure to place a Planned Order on Smart Cookies ahead of time—see page 40 on how to place one!
From Other Troops Transferring cookies between troops is a great way to manage troop inventory, so troops who may have too many of one variety can share with troops who may not have enough. Remember—the Girl Scout Law says to use our resources wisely and other troops are a great resource. This can also be a great way to get cookies when cupboards are closed.
What Cookies Should I Order? You’re heading into the Direct Sale Period. Great! Now, how do you know which cookies to offer to customers? How many of each cookie? If you’re planning to fill up your full-size van (with seats), here’s a popular mix of cookies! Safety first—be sure you’re still able to see your mirrors! Thin Mints 20%
Adventurefuls 10%
Toast-Yays! 5%
Peanut Butter Patties 20%
Peanut Butter Sandwich 10%
Shortbread 5%
Caramel deLites 20%
Lemonades 9%
Gluten-Free Caramel Chocolate Chip* 1%
*These cookies are available in limited supply. Troops will be able to order up to 2 cases of Gluten-Free cookies on the initial order! Note: these are recommendations only. Troops are responsible for deciding the number of cookies that they will need. PAGE 38
|
COOKIE SCOOP 2022
Once initial orders are in, it’s time to plan for the arrival of cookies. If you haven’t yet seen a cookie delivery, it’s quite a sight! Many semi-trucks deliver around 75,000 cases of cookies to our Cookie Cupboards, and there’s a great deal of excitement and Girl Scout sisterhood at the pickup sites. We call this first big delivery the initial order delivery. Your Service Unit Cookie Chair will give you instructions on the process, date, and time for picking up your troops initial order cookies. As a Troop Cookie Chair You: ⚬ Arrange the pick up of the initial order. ⚬ Print the order confirmation to bring to the delivery to confirm totals. ⚬ Verify cookie totals by variety at the pickup location. Count with the Service Unit Cookie Chair or designated volunteer before leaving the location. ⚬ Set a day and time for families to pick up their inventory. ⚬ Issue receipts to families for total number of cookies picked up, by variety of cookie.
Getting to Know Cookie Cupboards After you have received your initial cookie order, you will likely need more cookies to fill additional girl orders or for booth sales. There are many cupboards throughout GSMH. This is where you can pick up additional cookies and replace damaged product with the same product variety. See more details on the two types of cookie cupboards below: 1. GSMH Cupboards: These are located at GSMH Service Centers and at different locations throughout our service area. They are open to all troops. 2. Regional Cupboards: These are hosted by service unit volunteers and also open to all troops. Troops must check with the Cookie Cupboard Manager to determine the process for picking up cookies in each location—not all have the same hours or process for picking up cookies.
Tips for a Smooth Cookie Cupboard Experience ⚬ Remove obstacles from your vehicle to ensure it is ready to be loaded. ⚬ Verify the cookie count with the staff and sign the receipt before you leave the building. ⚬ Remember that Caramel Chocolate Chip cookies are not guaranteed to be in stock at any cupboard location.
⚬ Have your order organized and ready to go before your arrival. ⚬ Troops are financially responsible for all cookies transferred from all cupboards throughout the program. ⚬ No returns or exchanges. However, damaged packages of cookies can be exchanged for the same variety. 2022 COOKIE SCOOP
|
PAGE 39
M A NA GI NG T H E CO OK I E S
What to Expect from Your Initial Pick Up
M A NA GI NG T H E CO OK I E S
An Important Tool: Planned Orders A Planned Order allows a troop to schedule a pick up on a designated day from any participating cookie cupboard. Planned Orders must be placed by Sunday at 11:30 p.m. for pick up beginning Tuesday. This is the only way we can assure that you are able to pick up your orders within a reasonable wait time—walking in or calling in could result in longer wait times.
To schedule a Planned Order in Smart Cookies: 1. 2. 3. 4. 5.
Click on “Planned Order.” Select a cupboard and click “Continue.” Select the date you wish to pick up your order. Enter the number of packages for each variety that you want to pick up (1 case=12 packages). Click “Save.”
The receipt confirmation will state “Not Approved.” This only indicates that your order has not yet been picked up. Once you have picked up your order, it will become a Cupboard to Troop Transfer and show ‘“Approved” on the receipt. Under the Orders tab, you can select “Manage Orders” to review your order—your order can be edited until 11:30 p.m. on Sunday. Once picked up, Planned Orders will immediately appear on your Troop Balance Summary and will be calculated for the next ACH. If you are having someone other than the Troop Cookie Chair pick up cookies for the troop, please provide that information in the Order Reference Field and notify the Cookie Cupboard Manager.
Planned Order FAQs What is a planned order? A planned order allows a troop to schedule a cookie pick-up on a designated day from any participating cookie cupboard. It also allows the cupboard to guarantee the proper cookie inventory to fill the order. How do I know when to pick up my cookies? Scheduled pickup times will be in 1-hour time slots. Please sign up for one of the time slots and a staff person will contact you to set up an appointment during that specific hour. Who can pick up the Planned Order for my troop? As with all cookies picked up from the cupboards, the Troop Cookie Chair is the only person allowed to pick up the cookies unless they provide prior permission for someone else to pick them up. If this is the case, please provide that information in the Order Reference Field and notify the Cupboard Manager. What if I don’t see a lot of time slots? Time slots are a first-come, first-serve basis. As the maximum number of pickups allowed during an hour is reached, that time will fall off the list of available options. What if I want to edit my order? How? Your order can be edited until 11:30 p.m. on Sunday. Under the ‘Orders’ tab, you can select ‘Manage Orders’ to review/edit your order. Do I need calculate Planned Orders differently for the ACH? No. Once picked up, all Planned Orders will immediately appear on your Troop Balance Summary and will be calculated for the next ACH. PAGE 40
|
COOKIE SCOOP 2022
Our first tip would be to share your own experience with girls. Whether it’s selling in your job or with Girl Scouts, this can help girls see the connection between their Cookie Program experiences and their future careers. But that’s not our only tip! Keep reading for more. ⚬ Maintain good records! Always issue receipts any time cookies or money are exchanged. Keep all receipts until at least December 31, 2022. ⚬ Allocate cookies to girls often to ensure that you have a full picture of unsold cookies with both your troop and each girl. ⚬ Set a weekly schedule with families to check on the amount of cookie inventory your girls have on-hand. Set the expectations for communication and inform families of what you will use at your Family Cookie Meeting. ⚬ Friday or Saturday is helpful for planning for the upcoming week or weekend, especially if you need to place a Planned Order or visit a Cookie Cupboard. ⚬ Help with moving cookie inventory between girls. With your eagle-eye view, you’ll know the best connections to make between families to get everyone to their selling goal. ⚬ Remind families that cookies must be kept in good condition and stored in secure areas free of extreme temperature changes, pests, smoke, or other damaging effects. If girls plan to transfer cookies, the cookies can be refused if they do not meet quality standards.
Have Extra Cookies? Our Girl Scouts Mo Heartland Volunteers Facebook Group is to help you connect with other Troop Cookie Chairs for ideas, support, and troop-to-troop transfers!
Utilize the Girl Scout MO Heartland Volunteers Facebook Group to: ⚬ ⚬ ⚬ ⚬
Find troops in and around your town who may need additional cookies. Find cookies on days a cookie cupboard may not be open. Be a sister to every Girl Scout! Help a troop that may have excess inventory. Communicate with other Troop Leaders.
Important Notes: ⚬ Transfer transactions must be completed in Smart Cookies for proper tracking of financial responsibility. The troop that is receiving the cookies should complete the transfer in Smart Cookies. Check out page 44 for a link to video with in-depth information on Transferring Transactions in Smart Cookies. ⚬ Make sure to obtain a handwritten receipt with both troop signatures when meeting to transfer the cookies. ⚬ Troop contacts will receive an email when cookies are transfered.
2022 COOKIE SCOOP
|
PAGE 41
M A NA GI NG T H E CO OK I E S
Tips for Managing Your Troops Cookies
toast-yay
A QU IC K GU I DE T O S M A RT CO OK I E S
A QUICK GUIDE TO
SMART COOKIES Smart Cookies is the online platform that will help you and your troop through all the phases of the Cookie Program. Once you are logged in, you can track your troop’s cookies, sign up for booths, and a whole lot more! Even better, girls can set up their online sale to reach customers virtually (cozy koala slippers over snow boots, anyone?) and track their goals and progress. PAGE 42
|
COOKIE SCOOP 2022
Smart Cookies is your one-stop-shop for all things during the Cookie Program. With this online platform, hosted by ABC Bakers, you’ll be able to: ⚬ Manage your inventory ⚬ Submit Planned Orders ⚬ Select cookie booths
⚬ Schedule cookie booths ⚬ Transfer cookies to other troops
⚬ Take credit card payments ⚬ Track troop finances ⚬ Order girl rewards
Training guides for almost anything in Smart Cookies can be found in the Cookie Section on our website. But, here are a few basics to get you started.
Before the Program Begins Once you have been trained and set up in Smart Cookies by your Service Unit Cookie Chair, you will receive your log in information. Before the program begins, make sure to update your troop information. This is found under the My Troop icon, you can update the following: ⚬ Troop level ⚬ Proceed plan ⚬ Main recognition plan
⚬ 5¢ Option for Juniors+ ⚬ Troop Recognition Plan ⚬ Contact information, including addresses and phone numbers
GSMH will automatically upload girls to your Smart Cookies roster around December 10. After December 10, 2021, log into Smart Cookies and check to make sure all your girls have been added. Then, enter the number of girls selling under troop information. Also verify your troop’s bank account information in Smart Cookies at this time. If you have a girl that is not showing up in Smart Cookies, please be sure she is a registered Girl Scout, then contact your Cookies+ Team before January 19 so she can be uploaded into Smart Cookies.
Initial Order Period Follow the steps below to place your troop’s initial order under the Orders tab: 1. Select “Troop Initial Order.” 2. Select “Girl” to place orders by individual girl. 3. Click on the down arrow icon to the right of each girl’s name. 4. In the grid that appears, enter initial packages sold for each girl by variety. 5. Repeat for each girl. If a girl is missing, call your Cookies+ Team for help. Do not enter packages under the wrong girl. 6. Optional: Use the booth option to order additional packages in your initial order for upcoming direct sales. You can edit this initial order until the troop order due date, which is listed in red at the top of the Initial Order screen. 7. When your order is complete, slide the “Ready for Review” button to the left to let your Service Unit Cookie Chair know that your order is complete and ready for processing. 8. Once it is saved, the assigned Delivery Station for cookie pick up will be shown at the bottom of the screen. Click to lock it in. Cookie Captain Smart Cookies will automatically round each variety up to the nearest full case after initial orders and extras are entered. The troop is responsible for selling these extra packages. Smart Cookies will also automatically generate a Troop Recognition Order at the end of the sale. 2022 COOKIE SCOOP
|
PAGE 43
A QU IC K G U I DE T O S M A R T CO OK I E S
What is Smart Cookies?
A QU IC K GU I DE T O S M A RT CO OK I E S
Direct Sales Period Track each girl’s monetary transactions throughout the Direct Sale under the Finances tab. Use the “Girl Financial Transactions” option to keep track of money received by each girl. This information will be transferred to the Girls Balance Summary Report, which can be used as a receipt. At the end of the GSMH direct sale period, you must transfer all cookies to girls and finalize your troop’s recognition order. Under the Orders tab, to transfer cookies to girls: 1. Choose “Transfer Order.” 2. For the type of transfer, select “Troop to Girl.” 3. Transfer all cookies from troop to girls, including any unsold cookies. 4. Number of available quantity will decrease as they are assigned to girls. Monitor this until the troop’s inventory is zero. Troop cookie balance must be zero once all packages are transferred. Under the ‘Recognitions’ tab, create your recognition order: 1. Select “Create Recognition Order.” 2. Click “Main Recognition Plan.” 3. Click on each girl’s name to review their recognition items for accuracy. Each time additional cookies are added to a girl’s order, you must review. 4. Save order.
Cookie Booths in Smart Cookies Track each girl’s monetary transactions throughout the Direct Sale under the Finances tab. Use the “Girl Financial Transactions” option to keep track of money received by each girl. This information will be transferred to the Girls Balance Summary Report, which can be used as a receipt. At the end of the GSMH direct sale period, you must transfer all cookies to girls and finalize your troop’s recognition order. Scan the QR Code for a video walk through of a Troop Secured Booth! Under the Booth tab: 1. Choose “Schedule a Booth.” 2. A new page will pop up, allowing you to choose from a “troop secured” or “first-come, first-served” booth. A troop secured booth is characterized as booths in front of small, local businesses and a first-come, first served booth is characterized as booths in front of big box stores (Walmart, Lowe’s, etc.). 3. If scheduling a troop secured booth, follow the steps below. If scheduling a first-come, firstserved booth, skip to step number 4. 4. a. Input the business name, address, date, and time. 4. b. You will receive an email stating the booth has been saved but is still in the approval process. 4. c. GSMH will approve your booth. 4. If scheduling a first-come, first-served booth, follow the steps below: 4. a. Input the zip code or town you are wanting to host the cookie booth. 5. b. Available locations will pop up and allow you to schedule using a calendar. Select the date 6. you are wanting to host the booth. Note: these booths are available in two hour time slots. 7. You can only reserve one time slot. Remember: these are first-come, first-served and not 8. every time slot will be available. 4. c. An email will be sent to you as soon as you save your reservation. If you have any questions regarding scheduling cookie booths or hosting a cookie booth, reach out to your Cookies+ Team. PAGE 44
|
COOKIE SCOOP 2022
You will also need to prepare your final paperwork in Smart Cookies under the Reports tab. 1. Select “Current.” 2. Save a PDF or print a copy of your Troop Balance Summary to save for the end of year Troop Financial Report. 3. Print the Recognition Summary by Girl to include in your records. 4. Fill out the online optional forms when needed: 5-Cent Option Form, Troop Bonus Form, and Uncollected Funds Report by April 12, 2022.
Extended Sales Period All Troop Ship Only Link credit card transactions will automatically calculate troop proceeds in Smart Cookies. Troop proceeds will be deposited into your troop account in mid-May. If you plan to sell any leftover cookies during this time, and take any cash from sales, you will need to deposit that into the troop account and prepare for the final ACH on April 15, 2022.
Helpful Smart Cookies Reports Smart Cookies allows you to run various reports to help you track your Cookie Program. Reports are located under the Reports tab and are generated in real time—as soon as information is entered, you will be able to view it in a report.
Troop Balance This report shows all cookies that are received/transferred as well as troop proceeds, per girl averages, and what amount is owed to GSMH after all ACHs are complete. The report should show a $0 balance for the troop.
Girl Cookie Totals Summary This report keeps track of all cookies received by each girl. All cookies sold during the initial order or direct sale are credited to girls.
Girl Balance Summary In Smart Cookies you’ll enter the amount of money that has been paid by the parent for each girl. This report should show a $0 balance due at the end of the program. This report must be completed to ensure recognitions are correct. If a girl owes money, this report will help you document what has been paid and how much is still owed.
Mobile and E-Card Summary This report keeps track of orders made off of a social link or girls’ dashboard for girl-delivery. These must be manually added to the girls initial order.
Recognition Order Summary by Girl After all cookies have been transferred to the girls, you will want to run this report at the end of the program to show what recognitions have been earned by the girls.
Transfer Order Summary This report shows all transfers, such as cupboard-to-troop, troop-to-troop, etc.
Track Cookie Share This report will show you the number of packages collected for the Cookie Share Program. 2022 COOKIE SCOOP
|
PAGE 45
A QU IC K G U I DE T O S M A R T CO OK I E S
Final Paperwork
CO OK I E P RO GR A M OV E RV I EW
QUESTIONS?
WE’RE HERE TO HELP!
es d a n o m le
Meet your Cookies+ Staff at Girl Scouts of the Missouri Heartland: Susan M Williams | Cookies+ Experience Specialist | 417-425-8641 Susan is your go-to person for all things cookie events, product training and education, and your product program communication guru! Sara Thompson | Cookies+ Support Specialist | 417-430-8642 Sara is your person for all things Smart Cookies! Sara is the go-to person for Smart Cookies questions, cupboards, inventory management, and booths! Carrie Seals | Cookies+ Engagement Manager | 417-459-5522 Carrie is your go-to person for all things in the Cookie world.
Volunteer Support Services
For a complete staff directory scan this QR code!
Give us a Call 877-312-4764
Send Us an Email
info@girlscoutsmoheartland.org
Visit Us Online
Visit our website for all of the most up-to-date volunteer and Girl Scout information! www.girlscoutsmoheartland.org
Connect with GSMH
Find and follow us on Facebook, Instagram, Twitter, and YouTube! Join our Facebook group to connect with other volunteers and get up-to-date information—Girl Scout MO Heartland Volunteers.
PAGE 46
|
COOKIE SCOOP 2022
17
24
16
23
7
14
21
28
13
20
27
Mon
6
Sun
March
Initial Order Due from Service Units to GSMH by midnight
10
9
Prog ram Begins!
3 Cook ie
Mon
2
Sun
January
29
22
15
8
1
Tue
25
18
11
4
Tue
2nd ACH Withdrawal: 30% of Balance Owed
30
from Girls to Troops for 2nd ACH
23 Money Due
Withdrawal: 30% of Total Amt Owed
16 1st ACH
Troop Deposit for Initial Order Due
9
2
Wed
26
Initial Orders Due from Girls to Troop
19
12
5
Wed
31
24
17
10
3
Thu
27
20
13
6
Thu
Fri
Deadline to Submit Changes for 2nd ACH
25
18
Deadline to Submit Changes for 1st ACH
11
Third Cookie Merchandise Order Deadline
4
28
Initial Orders Due from Troops to Service Unit
21
14
First Cookie Merchandise Order Deadline
7
Fri
26
19
12
5
Sat
29
22
15
8
1
Sat
24
17
10
P rogram Ends
3 Cookie
Sun
April
27
20
13
6
30
Sun
Extended Sale Period April 4-30
12
5
Tue
22
25
18
26
19
Deadline to Remaining Submit Changes Funds into Troop Account for Final ACH
11 toDeadline Deposit
All Remaining Funds Due to Troop
4
15
8
1
Tue
16
9
2
Wed
6
27
20
Uncollected Funds Reports Due to GSMH
13
All Paperwork & Recognition Order Due to SU Cookie Chair
Wed
23
Thu
17
10
3
12
5
Sat
19
Fri
22
29
28
Final ACH Withdrawal: Remaining Balance Due
15
All Paperwork & Recognition Orders Due to GSMH
8
Final Cookie Merchandise Order Deadline
1
25
Sat
30
23
16
9
Final Day of Cookie Cupboards
2
26
National Girl Scout Weekend!
18
open GSMH Cookie Cupboards and direct sales begin!
11
Second Cookie Merchandise Order Deadline
4
Fri
21
14
7
Thu
24
Service Unit Cookie Deliveries (February 11-18)
Mon
28
21
14
7
31
Mon
February
2022 Cookie Program Calendar
A
to
as
t-y
ay
sho
