Welcome to the Girl Scout Cookie Program! The Cookie Program is the largest girl*-led entrepreneurial program in the world, designed to build essential life and business skills through real-world experiences. Thanks to volunteers like you, generations of Girl Scouts have learned to be leaders in their own lives and in the world. Cookie Program Essentials is a reference for you to use as needed. Think of it as your encyclopedia to the Cookie Program; it’s here when you need it, but there’s no need to read it all today.
The Girl Scout Council of the Nation’s Capital is a volunteer-run, volunteer-led organization, starting with our volunteer Board of Directors all the way to our troop volunteers. “Council” refers to all of usvolunteers and staff! If you have questions or need assistance, our staff is eager and ready to assist you. Please feel free to call or email. We have six offices for your convenience and a dedicated Product Program team to help you along the way.
Central Office:
4301 Connecticut Ave., NW, Suite M-2 Washington, DC 20008
Website: www.gscnc.org
Phone: 202-237-1670
Toll-Free: 800-523-7898
Regional Offices:
Germantown, MD
20251 Century Blvd., Suite 130, Germantown, MD 20874
Phone: 301-978-3865
Kingstowne, VA
5680 King Center Dr., Suite 110 Kingstowne, VA 22315
Phone: 571-642-0253
Brandywine, MD
7704 Matapeake Business Drive, Suite 220, Brandywine, MD 20613
Phone: 301-861-5860; 800-834-1702 (toll-free)
Martinsburg, WV
153 McMillan Court, Martinsburg, WV 25404
Phone: 304-263-8833; 888-2638834 (toll-free)
Manassas, VA
10432 Balls Ford Road Suite 140 Manassas, VA 20109
Phone: 703-777-5644
Welcome!
Product Program Team
Anna Bradford (she/her), Director of Product Program (DC) | abradford@gscnc.org
Contact Anna for Bakery or Vendor support, crisis or emergency situations, conflicts, guidelines and consequences, program related questions or assistance and other matters related to the Cookie Program.
Judy Johnson (she/her), Senior Product Program Specialist (WV) | jjohnson@gscnc.org
Contact Judy for Digital Cookie and eBudde assistance including uploading troops/youth members into eBudde, Cupboards, delivery information and reconciling troop inventories, Troop deposits and ACH, as well as debt reconciliation.
Kat Michalak (they/them), Senior Product Program Specialist (DC) | kmichalak@gscnc.org
Contact Kat for eBudde assistance related to Booths including booth locations and site questions, selection process and uploads, volunteer and youth training information, as well as cookie promotions and events.
Cheryl Roberson (she/her), Product Program Coordinator (DC) | croberson@gscnc.org
Contact Cheryl for sample rewards checkout, Troop rewards shortages and overages, certificates of insurance, cookie costume checkout, debt reconciliation and requesting additional program forms.
While the majority of the team operates from the DC office, we are all committed to supporting volunteers and youth across our whole council footprint. During the program, the best way to get in touch with us is via phone or email. While we try to keep up with cases and Rallyhood, contacting us directly will help us get back to you sooner.
The Cookie Jar
Our expansive network of volunteer roles supports youth through the program at various levels. Our Associations (25) make up our distinct regional areas. Each Association is broken down into Service Units, smaller geographic areas which serve the troops in their jurisdiction. At the foundation of the council are Troops, program-level based groups of Girl Scout youth and adult volunteers Our cookie volunteers at every level have specific responsibilities to best support our youth entrepreneurs
Adult volunteers are the backbone of the Girl Scout Cookie Program They provide essential support by coordinating logistics, guiding youth entrepreneurs, managing inventory and finances, and ensuring a fun, safe, and educational experience From Troop Cookie Managers to booth chaperones and delivery helpers, volunteers make it possible for young participants to learn valuable life skills Their time, encouragement, and leadership empower Girl Scouts to grow into confident leaders - and make the cookie season a success!
Association Cookie Manager (ACM): Trains Service Unit volunteers, coordinates deliveries, and stays in contact with SUCMs throughout the program.
Cookie Cupboard Manager: Manages local cupboards where troops pick up extra cookies by placing orders in eBudde.
Service Unit Cookie Manager (SUCM): Distributes materials, hosts training for Troop volunteers, oversees and submits orders and rewards for the Service Unit, and supports Troop Cookie Managers (TCMs).
Service Unit Money Manager (SUMM): Collects ACH authorization forms from troops and submits them to Council.
Service Unit Cookie Booth Coordinator (SUCBC): Secures booth sites and uploads them to eBudde for troop scheduling.
Troop Cookie Manager (TCM): Sets up their troop in eBudde, uses eBudde to schedule booth sales, record sales, allocate inventory, and record family payments, works with troop leader to schedule and plan educational meetings for youth members and parents, enters orders from youth order cards and booths, picks up cookies and re-order as needed, distributes cookies to youth/parents
Troop Money Manager (TMM): Ensures troop cookie funds are deposited into the bank account promptly
Troop Leader (TL): Collaborates with the TCM to run family meetings, help set goals, plan activities, and assist with logistics and finances
*These descriptions are non-exhaustive, and full lists of each volunteer role’s responsibilities can be found in that role’s section of this book.
*General program questions related to eBudde and Digital Cookie can go to any Product Program team member.
For TCMs, the first line of “defense” for any issues or questions during the program should be the SUCM for their SU.
Booth Sales
Case
Cookie Cupboard
Cookie Rewards
Cookie Sale Audit
Initial Order (IO)
Little Brownie Bakers
(Automated Clearing House) The method of paying Council for their portion of cookie revenue. What your troop owes Council will be debited from your troop bank account according to a predetermined schedule. Council will also credit troop accounts if necessary.
Business owners and store managers give permission in advance for Girl Scouts to sell cookies in front of their stores during the months of February and March. A Service Unit Cookie Booth Coordinator (SUCBC) will schedule all booth sales and contact businesses. Use the BOOTH SITES tab in eBudde for booth selection. Do not contact stores on your own.
Each case of cookies contains 12 individual packages of the same variety of cookie.
Where you can pick up additional packages of cookies. Cupboards are geographically dispersed throughout the Council and run by volunteers (Cookie Cupboard Managers).
There are two options for rewards: (1) Cumulative Rewards—individuals receive items based on individual accomplishment up to the selling level reached; (2) Additional Proceeds—Troop votes to opt out of the Cumulative Rewards and chooses to earn an extra five cents per package sold. Troop must vote and majority rules. Only youth members earn rewards.
Daisies and Brownies cannot opt out of rewards.
Council attempts to verify that all cookies ordered, Cupboard transactions, and ACH payments are correct on each troop sales report. Troop cookie records should be retained by troop leadership for three years.
Online selling platform for Girl Scouts to set up individual and troop storefronts to sell to customers near and far. Feeds to eBudde and allows customers to purchase for Girl Scout Delivery or Direct Ship. Hosts Digital Order Card (DOC).
Note: we do NOT use the Digital Cookie App - this is a different platform.
Internet-based product sales software used to track sales, inventory, booth sites, booth scheduling, rewards, and payments. Every facet of the cookie program is managed within eBudde.
This is a great way for troops and their customers to help others in their community. While selling cookies, youth ask customers to purchase cookies to donate to a charity that the troop has selected. Customers do not select a specific variety and the troop uses the extra packages they have at the end of the sale to fill the Gift of Caring. The troop is responsible for distribution if participating in the Hometown Heroes option.
Information submitted via eBudde by the Troop Cookie Manager. The Initial Order includes the total number of packages of cookies needed to fill the individual orders from their order card (both paper and digital) and booth sale needs. The Initial Order rounds up to full cases.
Nation’s Capital Council’s cookie bakery partner located in Louisville, KY. Only two bakeries produce all Girl Scout Cookies in the USA; the other baker is ABC Bakers.
Per Girl Average (PGA) Divide the total number of boxes your troop sold by the number of members in your troop who are selling in the Cookie Program.
Digital Cookie/M2
eBudde
Gift of Caring (GOC)
Guidelines and Consequences
All youth and adults must follow the guidelines found in the following documents:
Parent/Guardian Permission and Responsibility Agreement
Family Guide
Cookie Program Essentials
Volunteer Essentials
Any other published communication by the Product Program Team
The guidelines are put in place for youth safety and to ensure a successful, fair, fun, and safe cookie season. There will be consequences for those that do not follow the rules.
Assume Good Intent
If you see someone not following the rules:
Report the behavior to your SUCM/ACM or Council. Include troop number, date, time and place, who was there, and what was occurring. Use good judgement if interfering (where appropriate) and always stay neutral!
Refrain from actively looking for problems.
Trust in the process troops/youth not following the rules will be addressed appropriately.
Consequences
Troops found to be disregarding Cookie Program guidelines may be subject to a forfeiture of a portion of their troop proceeds, including the Super Troop, Spring Renewal and tiered IO proceeds
Volunteers may be dismissed from their roles or may not be reappointed for a following year as a result of misconduct.
Most common examples of guidelines not complied with are as follows. NOTE: This is NOT an exhaustive list, only a few examples. If it is not listed as an approved selling technique in this manual, ask your SUCM for guidance.
Selling cookies before the program begins.
Selling cookies for the incorrect price.
Selling cookies outside of authorized areas.
Selling at a booth location/store not scheduled for your troop in eBudde and/or without first submitting and receiving a special request approval.
Youth selling or delivering cookies alone.
Boothing with the incorrect youth member/adult ratio or inappropriate behavior at a booth location, including leaving trash at the site.
Application of Consequences
If a consequence needs to be applied, it will be decided by the appropriate SU/ASSN team and Product Program team. The weight of the consequence will be based on the guidelines broken, impact to others, safety, and if one or multiple infractions were made. Decisions about consequences will be kept confidential and will not be shared with anyone other than the appropriate volunteers and GSCNC staff on a need-to-know basis.
New for 2025-26
Brand New Cookie!
After retiring S’mores and Toast-Yay, both bakers will be introducing a brand new cookie (the same across both bakers) to our lineup! Exploremores is a rich, chocolatey sandwich cookie with hints of Rocky Road sprinkled throughout with notes of marshmallow and almond
Approved Payment Methods
In an effort to make the program more accessible, we are removing the restrictions on using Venmo as a payment method at booths. Troops may use Venmo at their own risk. GSCNC will not be able to assist with liability such as reversed transactions and tax liability. Troops must also take transfer time into consideration when ensuring they have enough funds in their accounts for ACH withdrawals. We will continue to offer feefree payment through Digital Cookie.
Updated Booth Requirements
This year, we will be introducing Caregiver and Youth booths. Previously, 2 adults and 2 youth were required to hold a booth sale. Now, caregivers may supervise their own Girl Scout at a booth. All booth chaperones must still be registered and background checked. If a caregiver is ever supervising other youth members (other than their own), standard GSCNC adult-youth ratios apply. The ratio chart can be found in Volunteer Essentials. Caregiver and Youth booths can be selected in eBudde by the Troop Cookie Manager(s). These guidelines apply to both public and private booths. More guidelines can be found in the Booth Sales section.
Booth Selection Updates
This year, there will be a third layer of booth selection before the scheduler is wide open Due to a number of challenges in the last few years, such as chain stores limiting how many slots we can have and property managers denying our requests, there has been high demand and growing frustration. To address this, there will be a period where the # of slots is not limited but the # of chain store slots is. Troops will be able to sign up for a total of 5 slots (across all 3 rounds) per chain until ONE WEEK before booths start, at which point the scheduler will be wide open.
New booths (after booth selection opens) will be released every Wednesday at 7am. Previously, new booths were released twice a week. We’ve heard feedback that two days a week is too demanding on volunteers so we’re dropping to one day a week.
Important Dates
12/12: Cookie Program begins
1/11: Online Girl Scout Delivered pauses in Digital Cookie (11:59pm)
1/13: Troop Initial Order due in eBudde (11:59pm)
1/17: Online Girl Scout Delivered turned back on in Digital Cookie
1/20: Association deliveries begin
2/4: Cupboards begin to open (all open by 2/11)
2/6: Booths begin
3/8: Online Girl Scout Delivered closes in Digital Cookie (11:59pm)
3/15: Cookie Program ends (booths, paper orders)
3/16-22: Limited cupboards open
3/22: Direct Ship closes in Digital Cookie
Cookie Program Basics
When youth participate in the Girl Scout Cookie Program, they learn lifelong skills while earning fun rewards and troop proceeds to fuel their adventures. As a volunteer, you’re part of their journey to learning the pillars of entrepreneurship.
Key Program Outcomes
Goal Setting
Setting goals helps entrepreneurs stay focused, motivated, and on track. In the Cookie Program, participants learn to set personal and troop-wide goals for how many packages to sell, what rewards to earn, and how they’ll use their proceeds - whether it’s for a community project, troop adventure, or future plans. Learning to break a big goal into smaller, actionable steps is a powerful life skill.
Decision Making
Entrepreneurs make dozens of decisions, big and small. From choosing which cookie varieties to promote to deciding how to reach customers and when to schedule booth sales, decision making teaches critical thinking, planning, and evaluating outcomes. Participants learn to consider their options, seek advice, and reflect on what works best for them and their team.
Money Management
Handling real money helps build real confidence Entrepreneurs learn how to track sales, calculate change, set budgets, and understand costs versus profits. Whether using cash or digital payment tools, this skill helps them understand the value of money and make smart financial choices.
People Skills
Building people skills means learning how to communicate clearly, listen actively, and work well with others. Whether talking to customers, working with fellow troop members, or speaking at a booth, these experiences teach empathy, professionalism, and leadership - skills that help in every part of life.
Business Ethics
Running a good business means doing the right thing - even when no one is watching. Participants explore honesty, responsibility, and fairness, and what it means to represent their troop and community with integrity. They learn that ethical decisions build trust, which is the foundation of any lasting business.
Safety Check
Show you’re a Girl Scout.
Wear the Girl Scout membership pin, vest, sash, or other Girl Scout clothing to identify yourself as a Girl Scout.
Buddy up.
Always use the buddy system It’s not just safe, it’s more fun
Be streetwise.
Become familiar with the areas and neighborhoods where you’ll be selling cookies.
Partner with adults.
Adults must accompany Girl Scout youth when they’re taking orders, selling cookies, or delivering cookies. Adults must be present at all times during cookie booth sales.
Plan ahead.
Be prepared for emergencies, and always have a plan for safeguarding money.
Do not enter any homes or vehicles.
Never enter someone’s home or vehicle when you’re selling or making deliveries. Avoid selling to people in vehicles, except at designated drive-thru cookie booths, or going into alleys.
Sell in the daytime.
Sell only during daylight hours, especially for younger Girl Scouts Be mindful of daylight savings, how well-lit a parking lot may be, etc when signing up for booths
Protect privacy.
Youth’s names, home addresses, and email addresses should never be given to customers. Protect customers’ privacy by not sharing their information except when necessary. Do not share identifying information about youth and times/locations they will be present at booths on the internet or to strangers. Only share booth times/locations with friends and family and NEVER share photos of other children without their guardian’s permission.
Be safe on the road.
Always follow safe pedestrian practices, especially when crossing at intersections or walking along roadways. Be aware of traffic when unloading products and passengers from vehicles.
Be safe online.
Youth must have their parents’/guardians’ permission to participate in all online activities and must read and agree to the GSUSA Internet Safety Pledge before conducting any online activities Additionally, to participate in Digital Cookie, youth must read and abide by the Girl Scout Digital Cookie Pledge, and parents/guardians must read and abide by the Digital Cookie Terms and Conditions for Parents/Guardians Never share personal Digital Cookie links in public places. Troop links that have an option for Girl Delivery should never be shared publicly either. Only the unique link sent to TCMs (that only have a Direct Ship or Donation option) should be shared widely.
Program Phases
Initial Order
The first phase of the program is the Initial Order, where youth members will use their paper order cards to take “preorders” and set up their digital storefronts in Digital Cookie. The initial order includes all individual order card orders (this includes paper order cards and digital order cards) before the deadline to submit the initial order as well as booth cookies for the troop.
Direct Sale
The direct sale is the portion of the program that begins after the Initial Order phase and continues through the end of the program. This includes selling door-to-door, holding cookie booths, and taking online orders. Once troops have cookies in hand after the delivery, they can begin selling directly to customers.
Delivery
Deliveries usually happen near the end of January and this is where troops come pick up their Initial Order. Each Association will have their own delivery date and location. Troops will sign up for a pickup time in eBudde. Instructions for this can be found in the “Managing Inventory” section.
Final Reporting/Rewards
Once the program ends, there will be some final reporting and reward submission that TCMs, SUCMs, and ACMs do. Troops will submit their final rewards (even if you opted out, because you can still earn patches) in eBudde and those rewards will be shipped to the SUCM in May/June. They will distribute to TCMs ASAP.
Program Ends
Program Begins
How to Participate
Participation in the Cookie Program is meant to be an engaging way for youth to dive headfirst into entrepreneurship. We know that each member, family, or troop is unique, and participation may look different for everyone. We have many ways for members to participate, and troops can mix and match what works best for them!
Order Card:
Youth members can begin taking orders on the first day of the program and can continue to take orders throughout the end of the program. To help reach their goals and increase their potential earnings, encourage troops to collect orders throughout the whole program. Members work primarily with their families to collect order card orders, and you know exactly how many packages to order during the Initial Order phase based on the physical card.
Digital Cookie:
With the help of their caregiver, they can manage an online store front. This way, customers can have their cookies shipped, donated, or choose Girl Scout Delivery. This is a safe and secure way for troops to reach customers near and far! All orders are paid online, so caregivers don’t need to track down payments. Caregivers will work with the TCM to report new orders and make sure they get the inventory for Girl Scout Delivered orders.
Troop links become available in early January for troops to set up a “virtual booth” or troop store front where customers can support the whole troop through their sale. More information on everything related to Digital Cookie can be found in the Digital Cookie section.
Booths:
Troops will set up outside of an approved local business with a cookie table set up to greet customers. They can sign up for all booths, both Council Approved and Private (churches, clubhouses, etc) in eBudde. Youth members and adults should work in shifts and ratios appropriate for the age group of the members. You choose dates, times, and locations that work for your troop. Caregivers may also supervise their own Girl Scouts in 1:1 ratios, so long as they follow the guidelines in the Caregiver and Youth booth section. All chaperones must be registered and background checked.
Cookie Stands (Lemonade Stands):
Girl Scouts may set up a simple cookie stand - like a lemonade stand - on residential property where they or someone they know lives, as long as it’s within GSCNC boundaries. These stands can operate at any time during the booth sale period.
Walkabouts:
Members work as a team to walk door to door with cookies in hand. This way they can instantly sell to neighbors without them having to place an order and wait. Orders and payments happen at the same time!
It's important to allow your Girl Scouts to lead throughout the program! It's your job to encourage them to Dream, Earn, and Do!
Program Tools
eBudde
https://ebudde.littlebrownie.com/
eBudde is the engine that drives the business of Girl Scout Cookies and is the cookie volunteer’s best friend. This cookie order management system links Troops, Service Units, Councils and Little Brownie Bakers so communication and orders run smoothly Here’s where you will order cookies, track inventory and more More information can be found in the “eBudde” section
eBudde also has an app! Most of what you can do on the web browser, you can also do on the app. There are a few exceptions, such as booth selection. You cannot select booths in the app until after the scheduler is wide open.
Digital Cookie
https://www.gsdigitalcookie.com/gsnationscapital
Digital Cookie is the online storefront where entrepreneurs can customize their site, set goals, and invite friends and family to order cookies for direct shipping or local delivery. It’s a safe and user-friendly way for participants to learn digital sales skills.
Please note: our council’s Digital Cookie platform does not have an app, but it works on any web browser. More info can be found in the “Digital Cookie” section.
gsLearn
gsLearn is the go-to training hub for volunteers Every Troop Cookie Manager (TCM) is expected to complete the online training in gsLearn at the beginning of the Girl Scout year, usually in October This online training should be followed up with a live session - either in-person or virtual - led by your Service Unit Cookie Manager (SUCM). If you haven’t been contacted about training by November, reach out to your SUCM to stay on track.
How the Cookie Crumbles
100% of the proceeds from the Girl Scout Cookie Program stay right here in our local community. Every dollar supports the Girl Scout mission - whether it’s funding troop activities, supporting volunteer training, maintaining camp properties, or creating new programs When someone buys a box of cookies, they’re not just getting a tasty treat They’re investing in local youth and their leadership journey
Cookie sales power experiences close to home, helping build the next generation of changemakers from the ground up.
Rewards and Proceeds
The Girl Scout Cookie Program is more than just cookies - it’s a hands-on opportunity for youth members to set goals and earn rewards while funding future adventures. Participants can earn exciting, age-appropriate rewards based on the number of packages they sell. These can range from fun patches and merchandise to experiences and events.
In addition to individual and troop rewards, each troop earns proceeds from every package sold. These funds go directly back to the troop to support activities, service projects, supplies, trips, and more. The more a troop sells, the more they earn to power their unique Girl Scout experience. You can view the 2025-26 proceeds below. You can also use the link on our Linktree to view the rewards flipbook for the upcoming year.
$1.00 with individual rewards (opt-in)
$1.05 without individual rewards (opt-out)
Base Proceed
PGA Proceed
Super Troop
Troop IO Revenue Share
Note: Daisies and Brownies CANNOT opt-out of rewards
Tier 1- additional $.05 per package @ 160 PGA selling
Tier 2- additional $.06 per package @ 200 PGA selling
*This is stackable
Troops with 6 youth selling that reach $250 PGA during the Fall Product Program receive an additional $ 05 in Cookies
160 PGA in Troop IO earn $.05 per package
200 PGA in Troop IO earn additional $ 05 per package
*This is stackable, minimum 6 youth selling is required
Opting-out: Troops with youth that are Juniors and above may opt out of rewards. This must be a unanimous troop decision, voted on by all active troop members. The Girl Scout Cookie Program is a youth-led program, and the decision to opt-out of rewards should be youth-led. For Daisies and Brownies, the rewards program is designed to provide age-appropriate motivation, encourage participation, and help recognize effort in a tangible way as they begin developing essential skills like goal setting and personal responsibility. Thus, Daisy and Brownie troops cannot opt out.
Multilevel troops with Daisies and Brownies cannot opt-out.
Gift of Caring
Hometown Heroes
Troops can identify any group they want to help that is near and dear to their hearts. Opting for this option allows the youth members to further some of their badge and service work or to explore another idea that interests them. The troop communicates their recipient to the customer during both the Initial Order phase and direct sales and collects payment at the point of order or sale.
Your troop schedules delivery of the donated cookies. These orders count towards credit for the individual's total packages sold for reward purposes. During the Initial Order and throughout the sale, you can account for your troop’s Gift of Caring packages by using the Hometown Heroes (HH) column in eBudde. Delivery of cookies is up to the troop.
Troop2Troops
Troop 2 Troops is our virtual Gift of Caring program, where Girl Scouts sell cookies through our online Digital Cookie platform and at the end of the program they are shipped directly to Soldier's Angels and the USO Metropolitan Washington.
Troop 2 Troops supports our military, thanks to the USO, which shares Girl Scout Cookies with veteran hospitals and military lounges in airports in our region.
A Troop 2 Troops patch is available in our Girl Scout Shop. Please note that all donations made via Digital Cookie are automatically considered VT2T and will show up as such in eBudde when orders feed from Digital Cookie.
Money Matters
In order to sell cookies, troops must have a troop bank account registered under Council’s tax ID and submit the ACH Electronic Debit Authorization form to their Service Unit Money Manager with a copy of a voided check (for NEW accounts only), no later than January 1. It is the expectation that ALL NEW Troops will have an ACH Electronic Debit Authorization form submitted prior to placing an order for cookies.
Troops should deposit all collected cookie sale payments (from families and from booth sales) into the troop account in a timely fashion. This isn’t just to ensure there is enough money in the troop account at the time of scheduled ACH payments, but it’s also a good business practice to ensure customers’ checks are promptly deposited. Council will process debit payments from the troop’s bank account based on the program calendar.
Insufficient Funds: Troops without sufficient funds in their account to cover the amount they owe for each payment will fail that round.
Potential Debt: If you are concerned that a troop might not have sufficient funds in the troop bank account as an ACH withdrawal approaches due to families that have not yet turned in cookie sale money from the cookies received, you must complete the notification form to alert Council to the potential debt Reduction of a troop’s scheduled payment will be based on the member’s order If the payment issue is a troop one, let us know the issue and reductions will be approved on a case by case basis. You can access the form on the GSCNC website under “Cookies+” and the link can be found in our LinkTree once it’s open.
Bank Account Changes: If your troop changes bank accounts after submitting the ACH Electronic Debit Authorization form, you must notify Council before February 1 or within TWO days of creating the new account. An updated ACH Electronic Debit Authorization form MUST be submitted within FIVE days of creating the new account.
Taking Payments: There are a variety of accepted ways troops can take payments for cookies. The accepted methods will vary depending on whether the TCM is taking money from parents or whether the troop is taking payments from customers
Families can make payments to the troop in cash, by using the “Take Customer Payment” button in Digital Cookie, or other GSCNC approved platforms. Please familiarize yourself with the guidelines in Volunteer Essentials and any guidelines established by the Membership department when it comes to exchanging money inside the troop.
Take a Customer Payment: On each child’s digital storefront in Digital Cookie, there’s a button labeled “Take a Customer Payment”. This button can be used for parents to make payments to the troop for cookies received for their Girl Scout. The payment automatically reflects in eBudde, under that child’s transactions. No money is physically exchanged and parents can use a bank card without fees.
Money Matters
Taking Cards: If a troop decides to use Square or other POS platform, the fees may not be transferred to the customer. Troops are responsible for any fees associated with processing cards.
For fee-free credit card processing, troops can use their Digital Cookie Troop Link and utilize the Take a Customer Payment button. The email field is optional and only required if the customer requests a receipt.
Some troops find a POS platform like Square helpful. While we don’t have a contract or agreement with Square, it is a popular option and one of the lower cost options. Most troops find that the ability to take cards at booths makes the fees worth it because it increases their sales volume. If you are setting up a POS platform, make sure you’re doing so using the Council Tax ID (When setting up a Square account, you will need the Council Tax ID (EIN) #: 540732966 ) and not your personal tax ID. We cannot assist with tax liability related to Square or other platforms
Venmo: This year, we’ve lifted the restrictions on using Venmo to take payments from customers. Troops may use this platform at their own risk. GSCNC cannot assist with liability related to reversed transactions or taxes. Troops must have sufficient funds in their accounts to cover ACH withdrawals so they should take transfer times from these platforms into consideration.
Calculating ACH: If troop's DOC orders cover the amount for the first ACH withdrawal, there will be no payment listed in the PAYMENTS tab in eBudde.
Payment #1 = $2.50 per package for ALL cookies you have through 2/24/26: all digital orders (Girl Scout Delivered AND shipped), and GOC! (all of this includes Cupboards). That amount is then subtracted by the FULL amount that was paid in digital orders (the full $6 00 per package)
Example: If your troop has 100 packages in troop inventory/digital sales, you will owe $250. If your Digital Cookie order payments are equal to or greater than that amount, you will not see a payment posted to the PAYMENTS tab.
The amount of your troop’s first payment will be calculated by Council and reflected in eBudde (a few days prior to payment date).
Money Matters
Checking Bank Account Information
Click SETTINGS tab
Bank name, last 4 digits of account number, and routing number will be visible to troop leaders. Only Service Unit Money Manager has access to full bank account details in eBudde. If there are any issues with your troop bank account number alert SUMM and council immediately. Note: The troop bank account information can also be found on the SALES REPORT tab
Cookie Debt
There are three types of Cookie Debt:
Individual/Family Cookie Debt: Typically a family has not turned money in on time TCM/Troop Leader Cookie Debt: Typically when funds collected by the TCM/TL have not been deposited in time before an ACH withdrawal Troop Cookie Debt: Typically when a troop overestimates the amount of cookies they can sell at booths
If a troop has anticipated debt (of any of these kinds) that related to suspected theft, please notify Council as soon as possible so we can work on it and avoid charging your troop.
Preventing Cookie Debt (and confusion!)
Set a firm deadline for when all payments from families need to be turned in. Keep ACH dates, bank holidays, and personal obligations in mind when setting this deadline. Not making regular payments into the troop account could cause the ACH payments to bounce. Be available to collect money at each troop meeting and send reminders to everyone about deadline. Respectfully monitor families with a history of late payment. Consider releasing cookies in small chunks worth $20-$30.
Any individual whose family carries a debt from previous product program efforts may only participate in troop booth sales and online shipped (Digital Cookie)
Keep complete and accurate records
When releasing cookies, always have an adult sign for cookies received for every youth member When collecting payment, always sign the Girl Money Envelope (a family’s proof they paid) and have the responsible adult sign the Troop Transaction Record (NC-T1A). Verify payment amount in front of parent before signing envelope.
Keep track of money turned in by troop members and families on the Girl Orders tab in eBudde.
Notifying Council
If you anticipate having insufficient funds for one of the ACH withdrawal dates you must notify the council ASAP, no later than TWO days before the scheduled ACH withdrawal so we can adjust your troop’s payment.
To do this, find the form on the GSCNC Website. Under the "Cookie Resources" section, look for ACH Reduction Request. (https://www.gscnc.org/en/cookies/cookie-resources.html)
Only complete notifications that specifically state the individual in your troop that is still outstanding will be considered.
The information provided in the potential debt notification should match the record of payment collected on the Girl Orders tab on eBudde
If you do not notify Council of the potential debt and your troop bank account is overdrawn, Council may not be able to reimburse you for fees your bank may impose
Once the ACH Reduction Request is submitted, please notify your SUCM. This information does not automatically go to them from the form.
Linktree is our one-stop-shop for sharing all the important links referenced throughout the Cookie Program. You can set notifications so you’re notified when any new links are added or already existing links are changed. From here, you can access the virtual training manuals, our public Rallyhood, and more. If you’re on the go, this is the easiest way to connect to websites you’ll need to manage the program.
Rallyhood: https://rallyhood.com/15113
Rallyhood is an internal message board where we post important updates and volunteers can connect with Product Program staff and each other. The link above will take you to the open Product Program group available to any volunteer regardless of role. There is a private group just for SU and ASSN level Product Program volunteers. If you need access to that group, email any member of the Product Program Team.
Cookie Program Toolkit
Linked on our Linktree, the Cookie Program Toolkit is a folder of all training materials, digital files for any relevant print materials, and step-by-step guide to the most challenging tasks to complete during the program. Here you will also find handouts and templates you can use at troop meetings or while talking to caregivers and youth about the Cookie Program.
Forms Index
Form Name (#)
* electronic Description
Delinquent Account Form (NC-18)*
Delinquent Troop Reward Summary (NC18A)*
Girl Money Envelope (NC-G3)
Girl Order Form (G2)
Gift of Caring Receipt (NC-G5)*
Goal Getter Form (G-4)
Council Notification of Potential Debt Form (ACH Payment Reduction)*
Parent Permission and Responsibility Form (NCG1)*
Troop Cookie Manager Agreement (NC-13)*
Troop Family Transaction Record (NC-T1A)*
Troop Records Envelope (NC-1)
eBudde Transaction Receipt
Use for any family that is late in making payments after the deadline. Contact your SUCM and together you will complete this form for each family. It is submitted to Council with supporting evidence. If you receive payment after submission, notify Council immediately.
The TCM must document incentives earned by any troop member whose family is late on payments. Delinquent rewards will be ordered with the rest of the troop's rewards but the SUCM will retain them until payment is made.
Allows troop members to keep cookie money in one place and serves as the receipt for families as cookies orders are received and money is turned in to the TCM. Always initial the envelope for families once cookies and money are received.
Rewards are shown on the full order form. Spanish language forms are available upon request.
A receipt given to customers who purchase cookies for a Gift of Caring program. IRS standards have changed in recent years to require this receipt for GOC donations.
Supplemental cookie order form so troop members can continue to take orders after the Initial Order has been submitted.
Submitted online based on a schedule (in the program calendar) that adheres to the scheduled ACH payments. This form notifies Council of a potential debt and requests a reduction in the scheduled ACH cookie payment for a troop. The TL or TCM must complete the entire form by the stated deadline to be considered for an ACH cookie payment reduction.
Legal document that indicates caregiver's financial responsbility for participating troop members. Signatures are required, as is the reward waiver for troops opting out of rewards.
This is electronic. Please request your troop materials from your SUCM via email.
Each transaction must be recorded and initialed by a caregiver for cookies received and payments made. This document can be used as an official record for potential debt.
Cookie materials are received in this envelope and can be used to store all troop records turned over to the TL at the end of the program. Deadlines and information are stored here as well.
Whenever troops recieve cookies, they should have a copy of this receipt. These receipts affect your final financial responsibility. Always retain copies in your troop records.
Troop Cookie Essentials
Whether this is your first cookie season or you’re a seasoned pro, the Cookie Program can be very overwhelming. It’s full of so many moving parts and things to keep track of. This manual is here to help! This should be your first stop when a question arises.
Here are some quick tips for a smooth Cookie Program:
Review Cookie Program Essentials!
This book should have all the information necessary to help you through the cookie season. The book outlines the entire program for you, including important dates and steps to keep you and your troop on track. Be sure to mark the important dates on your calendar and connect with your Service Unit Cookie Manager to find out your training schedule
Keep an eye on your email.
Email is an extremely important part of the communication throughout the Cookie Program. There will be newsletters sent out throughout the program, so be sure to keep an eye out for these periodic reminders.
Hold a caregiver meeting.
This is your first chance to inform youth members and caregivers, and get all adults and youth members on the same page. It’s a great opportunity for the troop leader to assist with setting goals too! It's important to set clear guidelines for youth and their family as to what to expect from the Cookie Program. Be sure to discuss the permission slip at this meeting and have them completed right away!
Ask for help!
The cookie program runs from December-March and there are plenty of opportunities for you to recruit helpers for your troop! Caregivers can volunteer to help with booths and walk abouts, pick up cookies from the Cupboards, and sort cookies after deliveries (not an exhaustive list!).
Stay Organized.
The most tried and true tip for any TCM is to stay organized! Use a binder or virtual folder to hold your manual and all important paperwork. Be sure to keep youth documents and signed receipts in here as well. Keeping all your paperwork organized in one place is a key to a successful cookie program!
Your Role
As the Troop Cookie Manager, you play a vital role in guiding youth through the Cookie Program. You help foster confidence, goal-setting, and entrepreneurship - all while keeping the program running smoothly for your troop. Below is an overview of your key responsibilities:
Complete Required Training: Take the TCM training in gsLearn and attend a live Cookie Program training session provided by your Service Unit.
Manage Troop in eBudde: Set up your troop, schedule booth sales, record and allocate sales, manage inventory, and track family payments.
Coordinate with Troop Leadership: Plan educational meetings for youth and families in collaboration with the Troop Leader.
Enter and Track Orders: Input orders from order cards and booth sales, keep eBudde current, and enter the Initial Order and rewards.
Pick Up and Distribute Cookies: Pick up initial and additional orders, assign pickup persons in eBudde, and have parents sign for all cookie distributions.
Collect and Deposit Money: Ensure money is collected, receipts are signed, and all funds are deposited into the troop bank account promptly.
Manage Inventory and Booth Allocation: Allocate cookies for booth sales and Girl Scout Delivered orders in eBudde after the Initial Order phase.
Track and Submit Final Paperwork: Complete the Final Troop Detail (NC-9), enter and distribute youth rewards, and handle any delinquency paperwork if needed.
Have questions? After reviewing the manual, reach out to your Service Unit Cookie Manager (SUCM)— they’re your best resource for ongoing support.
To make things easier, all of our important forms and resources can be accessed at: https://linktr.ee/gscnc productprogram
The digital version of this manual can also be found here! It will be updated in real time with any changes. You can also access the manual change log from here
Family Checklist
Use this checklist at your first caregiver meeting to make sure your families are prepared and on the same page.
Every participating youth member must be registered and have a signed Parent/Guardian Permission & Responsibility Agreement and Parent Cookie Conduct Agreement on file with the troop leader before selling. Go through these documents with the families since some parents/caregivers may sign them without realizing that they are more than just permission slips.
Explain the purpose of the program (i.e., the 5 Essential Skills) and hand out program materials only to families who have submitted signed agreements. Have the youth members decide on their individual and troop goals for spending their proceeds.
Explain the best method for parents/caregivers to communicate with you.
Go over all the cookie due dates, including those imposed by GSCNC and those within the troop.
Explain that no orders may be taken until the first day of the program.
Explain the Initial Order (IO) that the troop will be submitting and discuss how it will be calculated.
Explain the process for cookie distribution day, including that every cookie and money transaction will be recorded on a signed receipt.
Explain how often and when families can get more cookies (i.e using the cupboards) and the process to get them.
Explain under what circumstances/timeframes the Girl Scouts can return and/or exchange cookies within the troop.
Explain the money handling policy. This should include: How often cookie money must be turned in
How much inventory each family will be allowed to have before they must turn in money
The troop’s policy regarding accepting checks and large bills
When money will be collected and the final payment is due
The steps the troop is required to take when money is not turned in
Review the online Safety Activity Checkpoints and Volunteer Essentials.
Explain the booth policies. This is very important. Caregivers need to understand the booth policies and procedures to ensure they know what is expected of them. Train caregivers and youth by modeling a perfect booth at the training. Explain how rewards are earned and get the youth members' sizes and other reward choices.
Discuss how the troop should celebrate its successful cookie season! Distribute materials: order cards, money envelopes, door hangers, etc..
Initial Order
The initial order phase is the phase of the program that spans from when the program begins in December to the Initial Order submission day. This is when Girl Scouts set up their Digital Cookie accounts, take orders on their paper order cards, and make goals with their troops for booth sales.
The initial order is submitted by the TCM, SUCM, and ACM in eBudde before Council staff submit it to the bakery. This order becomes the starting inventory for each troop. It includes: all paper order card orders all Girl Scout Delivered orders prior to the “pause” booth cookies (usually at least enough for the first weekend)
The order is then delivered to Associations during the delivery phase, where troops will pick theirs up at their designated time. This time is selected by the TCM in eBudde.
Once picked up, the TCM (with help from the other troop volunteers!) will sort the inventory and hand out the cookies to each family. The only cookies that remain in “troop inventory” are booth cookies and any additional cookies ordered. Girl Scout Delivered cookies and paper order card cookies should be delivered to the families ASAP so they can deliver orders to their customers.
Order Card Basics:
Notify the families in your troop to bring their order cards to the meeting closest to your deadline.
When the youth member turns in their order card, give them a Goal Getter Order Card so that they can continue to take orders.
When Gift of Caring orders are received, no variety needs to be indicated for the virtual Troop2Troops (V-T2T).
If the troop is planning on donating cookies to their Hometown Hero, cookies need to be calculated for each troop member in the Hometown Hero column.
Initial Order
Preparing the Initial Order:
The initial order can be daunting. Follow the steps below as a sort-of checklist to make sure you don’t miss anything. You should also triple check before submission and reach out to your SUCM if you suspect you’ve made an error.
Verify quantities on Pocket Order Form. The Pocket Order Form is the tear off portion at the bottom of the regular order card.
Transfer totals for each column to the Order Card and total up entire card
Check “Initial Order” tab in eBudde and make sure each youth member is listed (follow steps on the next page if anyone is missing)
Total each youth member’s card and enter quantities to “Initial Order” tab (member orders will be totaled in packages but Troop Initial Order will be rounded up to cases)
Verify amounts are correct for individuals.
Add any booth cookies or extra troop inventory to “extras” or “booth”. Do NOT add booth cookies to individuals.
Verify totals and submit.
Go to reward tab and click on each name to verify their initial rewards. Don’t forget the T-Shirt sizes! Caregivers should consider what size their Girl Scout will be when receiving rewards later in the program.
Verify all rewards are correct and submit.
Submitting the Initial Order:
You will need to submit the Initial Cookie Order that you entered and saved previously. This order can be placed using your laptop, tablet or phone.
Make sure to use the “Submit Order” button when you are confident your order is correct and complete. The system will confirm that the troop order was submitted on the screen
Note: You can only submit your order once, so be sure it is correct before hitting the submit button If you have changes after submission, contact your SUCM immediately
Initial Rewards:
Rewards are set to automatically load cumulative rewards based on the individual orders. You still need to submit them.
Once your initial order has been submitted, you will be able to view the Initial Reward Order on the Rewards tab.
Click on each name and submit their reward order. Be sure you have t-shirt sizes. When you are finished, submit the troop reward order. Return to the Report List on the Rewards tab and click Initial Rewards Order - “Girl Rpt”. You will get an Excel spreadsheet detailing the order. This is part of the documentation needed for troop records.
Do NOT submit before the submission deadline. Digital Cookie orders are still feeding to eBudde and rewards/orders will be impacted if the Troop Initial Order is submitted before all numbers have successfully fed over to eBudde.
eBudde Setup
Accessing eBudde:
eBudde Portal Link: https://cookieportal litt lebrownie com/users/s ign in
User accounts will be activated by your SUCM in early December. When you have been granted access to eBudde, you will be sent an email to the email account you listed in Volunteer Systems (your myGS account).
Click on the link in the email and follow the prompts to set your password. Sign off on the Appointment Letter in eBudde.
Once you have logged in and changed your password, you will be taken to the Troop Dashboard page. This is the screen you will see every time you log into eBudde. It will show you important messages from GSCNC and/or your service unit. There is also a troop checklist on the right side of the dashboard to help you track upcoming steps during the sale.
Setting Up Your Troop:
Click the “Settings” tab, then “Edit Settings.”
Enter your troop’s package goal.
Update the level of your troop if it’s not accurate.
Check in with your SUCM if your troop has decided to opt-out of the traditional rewards plan.
Please note that Daisies and Brownies cannot opt-out of rewards.
Add new youth members under Girls tab Click “add” and enter in all the information.
Under “GSUSA ID”, enter the troop number and their initials. Add their T-Shirt size.
Save and check that it is correct.
The name entered should be their registered name.
Adding Adults:
Click on the “Contacts” tab, then “+Add.”
Select role and enter their name and email address
Click “Update” to save. eBudde will email the new user a link to sign in
eBudde Tabs
Dashboard: Each troop's default screen. This is where you will see important messages and tools.
Contacts: From here, you can review and edit contact information. Please remove anyone no longer actively associated with the troop.
Settings: You should update this tab every year with correct program level and member goals You can also add or remove users under this tab.
Girls: Here you can add troop member's names, grades, and t-shirt sizes.
Initial Order: This is where you enter your troop's Initial Order by member and booth sale cookies. Please note, once this is submitted, it CANNOT be changed
Delivery: Here you can select your delivery time and view your delivery information.
Girl* Orders: Here you can keep track of each member's sales, payments made, and balances due. Girl Scout Delivered cookies get allocated here after the Initial Order.
Transactions: Keep track of inter-troop transactions and enter pending Cupboard order requests.
Cookie Exchange: Have packages of cookies to exchange with other Troops? Use this tab to post what packages you have to the exchange. Please keep this information up-to-date.
Rewards: Complete, review, and submit reward orders for your troop
Booth Sites: Sign up for booths and request approval for private booth sales. The Booth Recorder lives here.
Payments: Review ACH withdrawals made by council for accuracy. ONLY council can input/edit deposits.
GOC Org: This is where you list your troop's Hometown Hero.
Sales Report: Keep an eye on this summary tab throughout the program to ensure the information is correct. This report will note the troop's contact information, PGA, selected incentive plan, all packages received, Cupboard visits, inter-troop transactions, ACH withdrawals made by Council, and any amounts still due to Council.
Reports: Run reports from this tab for additional information on delivery and Cupboards.
eBudde Reports
Note: This is not a complete list of all reports available in eBudde. These are the most commonly used reports. A full index can be found in LBB’s eBudde manuals.
Pickup Sheet (Bubble Sheet) - Opens in another window and is filled out with your troop’s Initial Order. Delivery Stations - A list of the Delivery Station your troop is assigned to for your initial order delivery ONLY. It will not show any other locations or details. See your Delivery tab for other details and to select delivery pickup etc.
Current Signups - List of all your troop’s current booth signups and their details including any important notes and the duration of your troop’s assigned booths. Remember, if you cannot attend a booth, release it in eBudde asap.
Booth Site Sales - List of any of your troop’s booth sales AFTER they have occurred (if they were added to eBudde) and will include any of the Booth Sale Recorder details you entered into the system for the booth’s packages sold.
Girl Rewards HTML - A report of the youth rewards selected in one printable format for you to use when they arrive to separate by youth for both Initial Order and Final Rewards. We suggest printing 2 copies – 1 for you to have the caregiver sign upon pickup of rewards and 1 for the caregiver to keep as a receipt of their rewards pickup
Troop Rewards HTML - A compiled list of rewards your troop should receive for both the Initial Order and Final Rewards deliveries based on what was calculated or entered in eBudde before submission We suggest you bring a copy to your SU rewards delivery so you can confirm you received what you needed for your troop.
GOT Balance Report - An overall reconciliation in excel version of what has been assigned to each youth and any totals for their assigned cookies in the Girl Order tab. If your difference row is negative, you have over allocated cookies. If it’s positive, you still have cookies that need to be allocated to youth.
Girl Order Tab HTML - A PDF complete list of the youth orders assigned to each member in the Girl Order tab and includes totals for each row by individual.
Transaction Tab - An overall excel report of any of the Troop’s transactions that were entered [and saved/released] in the Transactions tab. Remember, if you enter a transaction, you MUST pick it up at a cupboard. You cannot delete transactions after they’re saved. You can edit them until you’ve picked them up, provided the cupboard has enough inventory.
DOC Added Girl - A report of all the girls who were added to Digital Cookie platform.
DOC Orders by Girl – this report will list in youth order, all orders sold online by the member. This report will list all cookie varieties sold. NOTE: Girl Scout delivery orders (if applicable) will show the actual varieties sold You can filter this report to see only specific types of orders You will need to select if you want the report in packages or cases Exportable will allow report to be easily sorted
DOC Financial Report by Girl - Will list the finances of the orders sold by the youth member online This report will list the finances but not the individual varieties.
Girl Delivery – Varieties Only – By Girl - This report will print the Girl Scout delivery orders, varieties only, no donation. This is to help you to have a recap of those packages that you may need to order on your initial order for Digital Cookie and to help you at the end of the sale with Digital Cookie reconciliation. There are two tabs to the report. A recap by youth member and then all the individual orders for each youth. All DOC Orders - All the troop’s Digital Cookie orders in packages and any details about them.
The DOC reports are ESSENTIAL when allocating Girl Scout delivery cookies after the Initial Order.
Digital Cookie Basics
Digital Cookie is a platform for Girl Scouts to set up virtual storefronts and sell cookies to friends and family, near or far. By creating a personal Digital Cookie site, cookie entrepreneurs can send emails to invite friends and family to buy cookies with two different delivery options: Girl Scout Delivered and Direct Ship.
Altogether, there are a few different transaction types one might see. Depending on the type of transaction, there might be an action TCMs need to perform in eBudde to make sure all the information and inventory match.
Donated: In eBudde, you will see this inventory as “VT2T” boxes assigned to the troop member and automatically added to the troop without a variety attached to them. The council handles the donation of these boxes and you do not need to supply any inventory or do any eBudde entries for these boxes.
Troops should never input a negative number under VT2T in eBudde.
Direct Shipped: You will see this inventory as boxes assigned to the troop member and packages added to the troop automatically. You do not need to do any eBudde entry to account for those packages.
Girl Scout Delivered: During the Initial Order phase, you will see that there is no inventory as boxes assigned to the troop member, only money. These cookies WILL BE INCLUDED in the Initial Order on a dedicated line. This feature reopens roughly a week later. These cookies need to be allocated to troop members in eBudde after Girl Scout Delivery reopens. eBudde doesn’t know what cookies are received and delivered by families but it DOES know how much money was received for each order in Digital Cookie. Once the cookies are given to families, they must deliver the orders and TCMs must enter those cookies as a transaction under the individual on the “Girl* Orders” tab.
Troop Link: During the program, an email will be sent with a link to the Troop Link where customers can order packages from the troop. This is the link that can be shared out publicly with the option for Direct Ship or Donation cookies. Any link with the option for Girl Scout Delivered may not be shared out for safety purposes. The Troop Link can also be used at booths. Using the “Take Customer Payment” is a fee-free way to process cards at booths. More information about this later in the manual.
The email will also include the username and password. The troop link is created as a youth campaign. All troops that had an initial order will receive this email a few days before booth sales begin. If your troop is selling but didn't place an initial order please reach out to Judy Johnson to have a link created.
Take a Payment: button under the youth members is an option for families to pay the troop for cookies that were not ordered online. This option is not for new orders. Please use the Girl Scout Delivered option for new orders.
If you have a volunteer account and caregiver account, you can use the same email. You just need to use two different passwords.
Digital Cookie Setup
Prior to the start of the cookie program, Service Unit Cookie Managers, Troop Leaders and Troop Cookie Managers will receive an email from the M2 platform inviting them to access the site. Check your spam and make sure your email in myGS (Volunteer Systems) is correct!
Once received, click on the link that says CLICK HERE to create your password. View training video. After the initial set up, volunteers can return to the admin site via www.gsdigitalcookie.com/gsnationscapital and click on the Administration Site button. Use your email address and the password you created to login. If you participated in the online Fall Product Program or Digital Cookie, use the same login. If you don’t remember your password, click on the login button and then click forgot password. Create your Avatar and upload an optional troop video. If the members in your troop sell a total of $1,000 online, the Troop Cookie Manager will earn their personalized avatar patch. Parent/guardian emails will be uploaded into the system. Send them an email using the digital cookie site that will include the link and instructions on how to participate in the program. You can also communicate reminders and words of encouragement for the Girl Scouts as the season progresses. One caregiver email per child. The Troop Dashboard is Campaign Headquarters. This is where you will find the troop's online sales at a glance, send email blasts to parents and view reports. These reports will be helpful for online purchases/girl delivery sales. You can also pull reports from eBudde.
Our council does NOT utilize the Digital Cookie app. This is GSUSA's digital platform and it will not work for our cookie program.
Delivery Basics
Picking up your cookie order is exciting, and there are a few steps you can take to make sure everything goes smoothly.
First, be aware that troops are responsible for counting and verifying the total number of cases received. When in doubt, recount! The Delivery tab in eBudde allows you to reserve a time slot, and view your delivery information.
Reserve your preferred pick up time after submitting the Initial Order and Initial Reward Order. Answer questions regarding delivery
Select your desired time slot by clicking in the box to the right of time Click “Submit My Info”. The system will confirm your submission.
Don’t worry if there is a message that the Service Unit has not submitted your Initial Order. The delivery confirmation page will be available after your Service Unit has verified your order and submitted it to Council.
Planning your Inventory
Deciding how many cases to order for booth sales isn't an exact science but here are the average sales per cookie variety to give you an idea of how many to order! Keep in mind that these numbers may shift with a new and exciting cookie!
Thin Mints: 28%
Samoas: 19%
Tag-a-Longs: 12%
Adventurefuls: 10%
Trefoils: 8%
Do Si Dos: 7%
Lemon Ups: 7%
S’mores*: 6%
Toffee Tastic: 3%
*S’mores is retired as of 2
Use the Initial Order calculator on our Linktree to help you out
many cases can your car carry?
Delivery Phases
Preparing for Delivery:
Make sure your ACH is verified by Council.
Recruit caregivers as soon as you know the dates. Choose the right Cookie Cars based on the cases ordered. Clean out cars, remove any snow and bring a tarp for truck beds if wet. Remove car-seats.
At Delivery:
Arrive at your designated location on time.
Count cookies as they are loaded - Slow down the pace as needed to ensure accuracy. Verify count and sign for cookies - Once you leave, shortages or overages are the troop's responsibility. Promptly report any shortages or overages to your SUCM within 36 hours - We will try to correct but there are no guarantees.
Sign the Quick Order Form if you're using contactless delivery - Send closing text for electronic signature
Contactless Delivery:
Troops will have a pickup code and delivery phone number on their confirmation. Troop checks in with the queuing volunteer before texting their code to the delivery number.
After pickup is completed, troop will text "1" to the number to indicate order is correct. If there is an issue, text "2".
Once the order is corrected, text "1" to confirm. Confirmation will be sent to the troop.
After Pickup:
Recount cookies and report any issues to your SUCM.
Sort by troop members' orders first. Count the extras which should account for booth sales and surplus. If quantities don't match, recheck the orders.
Store - Put the cookies in a clean, cool, and dry location. Troop is responsible for any damage after delivery.
Pick-up reminder - Notify families to pick up their cookies and ensure they have the correct address and time.
Family Pickup:
Meet with caregivers individually as group pickups can be confusing. Prepare the Girl Money Envelope (NC-G3) for each troop member. This will be their family receipt. Caregivers should count, verify, and sign - Ensure the numbers match those in eBudde. They will sign the Troop Family Transaction Record (NC-T1A).
Return their order card and goal getter card.
Remind caregivers when money is due using the ACH schedule.
Direct Sale
Once youth members have cookies in hand, there are a variety of ways to participate in the program in-person!
Door to Door and Walkabouts
Encourage Girl Scouts to canvas their communities with Girl Scout buddies and adult partners. Youth may go door-to-door in their residential neighborhoods, so long as it is within GSCNC’s boundaries.
Sell door-to-door with cookies in hand. Load up a wagon with cookies, make signs, and you are ready for a residential neighborhood walkabout! Leave a doorhanger for customers who aren’t home.
Girl Scouts should always wear Girl Scout apparel when selling cookies. A best practice is to wear a full uniform it attracts more customer interest and helps to maximize opportunities. Walkabouts occur only during daylight hours, in residential, non-commercial areas. Shopping centers, schools/colleges, college campus residences, parking lots, and farmers markets are all considered nonresidential areas and therefore are not allowed.
ALL youth must be accompanied by an adult when selling and delivering cookies.
Girl Scouts should never enter a customer’s home or approach customers in cars.
If a customer stops a Girl Scout while walking around a residential neighborhood, they may sell them cookies; however, the youth member is NOT permitted to stay in that spot and continue to sell.
Walkabouts MAY NOT be performed during activities such as parades, as it is disruptive to the activity.
A walkabout means you are constantly walking, not staying in one place to sell cookies. Girl Scouts may also ask for a customer’s contact information to call back later or add them to their Digital Cookie list for email orders. Girl Scouts should leave their cookie “business card” (printed from Digital Cookie) so the customer can order more. Troop members’ personal contact information should never be given to customers.
Cookie Stands (Lemonade Stands)
Set up a simple “lemonade” type cookie stand to sell on residential property where the Girl Scout or someone they know resides. This must be done at a residence in GSCNC boundaries. A cookie stand can be set up any time during the booth sale period. No other food or beverages may be served or sold.
An adult from their household must be present at all times with the Girl Scout. Cookies and money must never be left unattended.
Girl Scouts who reside in an apartment, gated community or any other property requiring management approval, must obtain management approval prior to setting up their cookie stand. Apartment, condominium, and townhome set-up must be in a common area inside the complex, not on the street or sidewalk.
Direct Sale
Workplace Sales
Girl Scouts can sell at their caregiver’s workplace as long as it is in GSCNC territory.
Girl Scouts may only sell to the employees, not to the business’ customers (that would be considered a booth).
Do NOT contact businesses being contacted by SUCBCs for booths or GSCNC for partnerships. Consult with your SUCM with locations you would like to contact.
With the business' approval, Girl Scouts can: Make a quick “sales pitch” at a staff meeting or leave an order card in a location visible to employees (not customers).
The Girl Scout may leave a note outlining the troop/individual goals and plans for the cookie proceeds.
DO NOT list the youth’s last name or phone number on the order card or note.
Cookies can only be sold to the establishment's employees. Girl Scouts cannot sell cookies to businesses for resale.
Set a date to pick up the order card where the employees will write their orders and notify the employees when to expect delivery of the cookies.
Remember, Girl Scouts are to sell the cookies, not adults.
A parent/caregiver may have cookies to sell at their place of work, but any displays must include a message from the Girl Scout and must not be visible to the business’ customers.
Setting up a table display in front of a business is considered a booth and must be submitted to Council by the SUCBC for open selection by all troops in the council.
Cookies can never be displayed on the counter for patrons/customers even if the family owns the business.
Delivering Cookies
Girl Scouts must be supervised by their parent/caregiver at all times while delivering cookies. Cookies must be covered if they are being transported for delivery or to a booth location so that they are not visible to the public in non-residential areas.
Youth should contact customers ahead of time to coordinate a cookie porch drop off. When they get to the customer’s home, they should call or text to let the customer know they’re there. They should wait on the sidewalk while the customer picks up the cookies and leaves payment, if necessary.
Youth/families must never leave cookies at a doorstep without previously arranging “contactless” delivery with the customer.
Girl Scout Delivery
When customers place orders online through Digital Cookie, they can choose to have their orders shipped directly from the distributer OR they can have their cookies delivered locally by the troop member they're ordering from.
How does it work?
During the Initial Order period, orders placed online for Girl Delivery will count towards a troop member's Initial Order cookies.
These cookies will auto-load into the Initial Order tab, where you can see each individual's orders. Caregivers will pick these cookies up during the delivery phase and they are responsible for delivering them to their customers.
Please advise parents to only share their child's Digital Cookie link with trusted friends and family and make sure they're aware that out-of-area customers will need to select Direct Ship if the family is unable to deliver their cookies to them.
They cannot post their child's Digital Cookie link to places like Facebook Marketplace, NextDoor, etc. It may be unsafe to deliver to unfamiliar people who stumble upon these links when posted to these semi-public places.
After the Initial Order phase, when Girl Scout Delivery is turned back on, families will need to periodically check their child's Digital Cookie storefront for new orders. If they have new orders after the Initial Order, they must notify you that they need more cookies. If there is surplus in the troop inventory, you can use those cookies to fill these orders. If there is not, you must visit a cookie cupboard or exchange with other troops to restock for these orders. In order to minimize burden on the TCM, a good rule of thumb is to ask caregivers to report these orders weekly during the cookie program so appropriate arrangements can be made.
The TCM can also run a DOC report in eBudde, filtered by date, to see orders made after the IO. TCM can assign additional users as cookie pickup people to help pick up cookies from cupboards. Any orders left unfilled at the end of program will be charged to the troop if they have to be mailed from Council.
Why do we need to allocate cookies in eBudde after Girl Scout Delivery reopens?
Once Initial Order is wrapped up, orders still feed from Digital Cookie to eBudde. The major difference is that eBudde doesn’t know that troops have those cookies in their inventory or if families have those cookies in-hand. TCMs have to “tell” eBudde that families have received the cookies to fill the order by adding a transaction to the individual. The payment already feeds to eBudde so you don’t need to add the amount paid. Adding a new transaction with the cookies and 0 amount paid will even out the individual’s “balance”.
Distributing Cookies (Allocation)
Throughout the program, as your troop completes booth sales or your troop members get online Girl Scout Delivered orders, you will need to allocate cookies to the troop members, giving them credit for those sales. Proper allocation of cookies ensures your troop members receive the correct rewards they've earned.
Girl Scout Delivered cookies should always be allocated based on the number of actual packages sold per member. This can be done on the Girl Order tab (for Girl Scout Delivered cookies) or by using the Booth Recorder feature in the eBudde app or on the Booth Sites tab (for booth cookies).
Using the booth recorder you can enter the inventory sold at the booth, uncheck any youth member that wasn’t there, click distribute and eBudde will do the work for you and then submit sale. You may repeat the first two steps above then manually distribute the cookies (don’t click distribute) to the youth members then submit sale. Using this function saves you time and also gives the SU Booth Coordinator data to use to decide if the location is successful.
Why do we allocate cookies?
eBudde doesn’t know what happens to cookies once they’re in troop inventory. The TCM needs to tell eBudde what it doesn’t know. Whenever cookies are given to families after the Initial Order, whenever they’re sold at booths, or whenever they’re used to fill a Girl Scout Delivery order, it needs to be recorded as a transaction.
For Girl Scout Delivered orders or additional paper orders:
Click the GIRL ORDERS tab.
Select the Girl Scout by clicking their name.
Select +Order (to add or remove product) or +Payment (to track money received from the Girl Scout).
A new form will open.
Enter a comment (date the Girl Scout picked up cookies or made a payment) in the Comment box.
Enter number of cookies by variety or payment in the other fields.
To remove cookies from a Girl Scout’s inventory or the troop link, simply add a minus sign (-) before the number of packages. The cookies will be put back into the troop’s inventory and can be assigned to another individual.
Click Save when you are finished.
Tip: the Difference line at the bottom of the screen should be zero for each type of cookie at the end of the program.
Note: Never remove an order entry from eBudde or zero it out. If you need to make an adjustment to a Girl Scout’s record, enter a new transaction that accounts for the difference and include a note in the Comment box.
Booth Sales
Cookie booths allow Girl Scouts an opportunity to reach their goals and make a difference in their community! A cookie booth usually takes place in front of a business, like a grocery store or bank. It could also be a drive thru booth in a driveway or parking lot. This is an opportunity for troops to bring Girl Scout Cookies to the public. The Girl Scout cookie booth is an excellent opportunity for a youth member to put their people skills into action while participating in the most highly anticipated youth-run business of the year!
Here is some key information regarding booth sales:
Talk to your troop leader, youth, and parents/caregivers about boothing procedures, guidelines, schedule, and boothing etiquette. Keep in mind the minimum number of youth and caregivers required at each door: 2 adults, 2 youth. MAX of 4 youth. Please remember that both adults must be registered, background checked, and unrelated. One adult must identify as female, as per GSUSA guidelines. Sometimes there are extenuating circumstances and you must bring more youth or more adults Please just be mindful of the space and refrain from blocking doors and walkways
If a caregiver is supervising their own Girl Scout, they can hold a Caregiver and Youth booth with a 1:1 ratio
All chaperones must still be registered and background checked Caregivers who do not identify as cisgender female may supervise their own youth members at a cookie booth under these new guidelines. Any time a chaperone is supervising youth other than their own Girl Scout, standard GSCNC safety ratios apply. These ratios can be found in Volunteer Essentials.
Teach youth how to speak about the cookies they are selling and Gift of Caring. Hometown Heroes is the simplest “up sell” they will ever do to bring them closer to their goals.
Select your booths through the eBudde booth scheduler.
Print a copy of your booth reservation just prior to attending the booth. Make sure you have enough cookies to cover the booth and money to make change. See the following pages for other items to have at the booth.
Have fun and no matter the number of sales, allow the youth to have an exceptional learning experience.
Types of Booths
Council (public) Booths:
Booths in front of businesses, restaurants, etc are organized by Cookie Booth Coordinators and uploaded by Council to eBudde for troop selection All public businesses/areas with indiscriminate foot traffic are automatically considered public booths Troops MAY NOT approach these types of businesses for booths
Private Booths:
Booths in places that serve a specific community (such as Houses of Worship or members-only clubs) or have limited exposure to the public are considered private booths. They can be requested by troops in eBudde and will be approved/denied by the SUCBC (or other appropriate volunteer). Private booths cannot be requested in other SUs without prior approval from the SUCBC in that SU. See the following pages for more information on private booths and how to request them.
Troops found to be hosting unauthorized booths or not following the proper authorization process are subject to consequences noted in the beginning of this manual.
Booth Selection
Troops will select booth opportunities in eBudde. Booths are posted at 7am every Wednesday for the duration of program, with the exception of the first round of booth selection. There are restrictions on the # of slots you can choose and the # of slots per business chain during the first week to promote fairness and equal opportunity among troops. Please note booth selection cannot be done on the eBudde app until selection is wide open. When selecting booths, remember to be fair and not monopolize one location. Troops found to be monopolizing locations or areas will be asked to release some of their slots.
You can filter available slots by location or by free slots. To search by location, you will click on the plus sign (+) next to the city you are searching. Choose the store and location from the drop-down menu and click the plus sign again to display available dates/times. To search by free slots, click "free slots" at the top center of the page. Enter any specific criteria you want to search by and click "get report" to pull the list.
Once you've found a location:
Choose the date and time range you want by clicking directly on it. This will bring up a small screen on the right that will show available timeframes.
Click on the empty cell to the right of the time that you want. Your troop # will appear in the box. Click "submit" to reserve your slot. You will receive a message that your time is reserved. Click "OK" in the message window to proceed.
Should a booth you want be unavailable, you can click on "Notify me if slots open". If it becomes available, you will receive an email to let you know. Keep in mind that this is still a waitlist and reservation is subject to availability.
If you cannot conduct a booth sale during a slot you reserved, please release it as soon as possible. This ensures the booth site does not go unused and all troops get an opportunity to host a sale at that site. To cancel a reserved booth site, go to the Booth Sites tab. Once you're there: Find the original city, site, and date from the drop-down menu.
Click on your troop # to remove it from the cell.
Click "submit"
You can also release a booth from your eBudde Dashboard.
Private Booths
A Private Booth Sale is one that has limited public exposure and limited access for customers: Retail locations are not considered a private booth. A private sale would be something like a special event at a house of worship or a fraternal organization (e.g. a parish picnic or a Kiwanis banquet). There are very few circumstances in which a private booth will be approved at a public location. Troops should speak with their SUCBC or SUCM about these requests.
Troops must request Private Booth sale approval in the eBudde system where SUCBCs will approve or deny said requests. SUCBCs are responsible for setting up the schedule and ensuring that one booth doesn’t interfere with the business of another troop. It hurts booths when booth sales are set up too close to each other. Please do not approach an established business for a private sale. The SUCBC is responsible for contacting businesses and may have already requested slots to which the business had previously decided, for whatever business reason, not to allow Girl Scout Cookie booths.
What locations can be requested for private booths: churches, mosques, temples, members-only clubs, school sporting events, private (ticketed or registration required) events at businesses or restaurants, private community events, etc..
Locations that CANNOT be requested for private booths: any public business or establishment, public sidewalks, farmer’s markets, town squares, etc..
*Private booths at Universities will be assessed on a case-by-case basis and should be submitted directly to Kat Michalak via email (kmichalak@gscnc.org).
How to Request:
On the BOOTH SITES tab, click the drop-down menu on the top right and select “My Sales”. In the left column, click on the “Add a Location” text. A window on the right will appear. Please complete all information for your Private Booth Sale. Click “Add” once all the information is entered. The system will display a confirmation window. Your request is in a “Pending” status until reviewed. It must be approved by the SUCBC. In the absence of a SUCBC or a scenario in which the SUCBC is also the TCM, the SUCM or ACM must approve requests.
If your request is outside of your Service Unit boundaries, the SUCBC will need to confirm approval with the SU the location is in. Troops should not be requesting private booths outside their SU aside from extenuating circumstances. They MUST have approval from SU that the location is in.
Note: Private Booth Sale requests need a 72 hour lead time.
Checking the Status:
You will be able to see the status of your request once it is submitted. On the BOOTH SITES tab, click the drop-down menu and select “My Sales” . On the left, under “My Booth Sales”, color-coding will identify the status of your request: Blue = Pending; Green = Approved; Orange = Denied Council will be occasionally auditing private booth requests to ensure rules are being followed. Make sure to check that a booth’s status is “Approved” before hosting the booth.
Hosting a Booth
What Girl Scouts/adults must know before they arrive at a booth:
Expected behavior at the boothing site.
How to approach and speak to customers. Girl Scouts should develop their “Cookie Pitch.” Cookies being offered and their prices. What the troop plans on doing with their proceeds.
Council-wide Gift of Caring program. Make it part of your “Cookie Pitch.”
Download and learn to use the Booth Sale Recorder in eBudde to facilitate assigning cookies to youth.
Set up your booth to appeal to customers:
Troops should bring all of their own supplies to set up their booth, including a table, chairs and Girl Scout or other colorful tablecloth.
Keep booths neat at all times.
Place extra cookies and supplies under the table out of sight. Make a poster to display the troop’s goal and plans for cookie earnings. Customers are more inclined to make a purchase if they know how the youth plan to use their proceeds. Do not hang anything on the walls of the location. If you have posters to display, neatly attach them to your table or use a table tent. Girl Scouts may also hold signs.
Provide information about the Hometown Heroes program and have girls suggest the option to potential customers who may not want to purchase cookies for themselves.
Every Girl Scout Shop has professional marketing tools you may want to purchase to really punch up your booth. Marketing materials are also available on GSCNCs website.
What else to bring:
Extra cash to make change for customers. Do not ask the host business for change.
Cash container. Fanny packs and money belts are good options for holding large amounts of cash. Be extra cautious if using a cash box as they can easily be stolen. Do not keep money on the table. Adults should take direct responsibility for all cash at all times with the intent to deter theft. For high volume sites, have another adult pick up the money mid-way through the sale. Do not put money in a car.
Shopping bags. Single-use bags are great when recycled for cookies. Start saving them now. Customers will buy more if they have an easy way to carry them.
Copy of troop booth site confirmation from eBudde.
Important telephone numbers: Troop Leader, TCM, SUCM and SUCBC. Make sure you have the emergency number for Council.
Extra and enough cookies!
Booth Inventory sheet to record “before and after” inventory and money.
Masking/painter’s tape for affixing signs to your table and a pen or sharpie for taking notes and writing.
A method for collecting payment via credit card, whether the Take a Payment feature in Digital Cookie or a swiper like Square.
RECOMMENDED: Counterfeit detector for large bills.
Hosting a Booth
Booth Conduct and Etiquette
Before Arriving:
Ensure you have the appropriate # of adults and youth for the circumstances. Caregivers may chaperone their own Girl Scouts in a 1:1 ratio but may not chaperone other youth without adhering to standard GSCNC safety ratios and requirements. These ratios are detailed in Volunteer Essentials.
Take into account the abilities of the youth members based on age and maturity level when planning booths. Consider scheduling shorter shifts (around 15-30 minutes) within your allotted time. This will help to keep children, especially younger ones and those with short attention spans, focused on selling and allow more members to participate in each booth sale opportunity. Siblings and friends may not attend booth sales.
Adults do not sell cookies; only registered Girl Scouts sell cookies! Adults supervise the activities of the troop members, support their efforts, and ensure their safety. They are also responsible for modeling good behavior, helping them make change, and securing the cookies and the money.
No booth sale should ever be conducted without youth members present.
Recruit a Troop Booth Scheduler. This person can take on staffing and coordinating sales. Have an on-call “Cookie Runner” to pick-up cookies from a Cookie Cupboard, so two adults stay with the youth members.
Bring identifying clothing (sash, vest, etc..) to indicate Girl Scout membership. Have a plan for keeping money secure - don't keep a cash box on the table where it's visible.
Many troops find a fanny pack or belt bag to be more useful than a cash box! Consider bringing a counterfeit pen to check money.
At the Booth:
Arrive at your sale location on time and no more than five minutes early. Check in with the store manager before you set up, even if you sold there the day before. Thank them for the opportunity and identify the adult in charge during your shift.
If a troop is already selling at the site, let them know you are there. Please make the transition smooth. Exiting troops may not wait with the cookies. Never involve store management in a cookie booth dispute. If management asks you to set up in a certain place, do not argue with their request. Stay within the area specified by the management. Booth sales must not interfere with the business’s activity, including the flow of its customers/patrons.
Managers have the right to ask you to leave if their instructions are not followed or patrons are bothered.
Make safety a priority. Never leave your booth unattended; always have two adults at the booth. Youth members should never be left alone.
Hosting a Booth
The troop is responsible for safeguarding the money and inventory.
Remember to abide by any specific requirements identified on your current sign-ups print out. The SUCBC that arranged the booth opportunity has listed anything you need to know there. ALWAYS keep your cookie booths neat and clean. Make sure inventory is kept out of walkways and loose cardboard is stored under the table, out of the way/out of view.
You can have water at the booth but please eat before you arrive and avoid keeping drinks open/close to cookies where they could spill and damage troop inventory. Dress for the weather, most booths are outside.
Let the troop members run the booth with adult support, as much as possible. Adults should monitor all transactions. Count cookies and money before and after each sale and/or when adults change shifts. Do not leave the booth site for the duration of the sale. Cash donations are not permitted. No donation jars may be displayed at booths. Customers may donate GOC cookies but troops may not ask for or accept cash donations.
After the Booth:
Ensure the area is neat and clean when you leave. Clean up any trash and take it with you. Girl Scouts leave a place better than they found it!
Leave on time. Thank the store manager and let them know you are heading out. Leave as a group.
Each youth member should be picked up by their parent/guardian before you leave (regardless of their age).
What if another troop is in our spot when we arrive?
To avoid misunderstandings, print out a copy of your booth site confirmation from eBudde and take it with you. The troop with the most recent printed confirmation has the permission to be at the site. Be kind, respectful and considerate at all times and do not involve the host business. Settle any disputes away from youth and then explain to them how you resolved the conflict. You are the face of Girl Scouts! Youth are watching and learning from adults – adults must demonstrate appropriate behavior at all times.
If the troop before you is dragging their feet on packing up and it delays your booth sale, approach them kindly and ask if you can help them clean up their booth and remind them of the start time of your slot. Assume good intent and communicate calmly and kindly in the event that there is a conflict. If there is a conflict, contact your SUCM or a member of the Product Program team for immediate assistance.
Cookie Cupboards
Throughout the program, you may run into the problem of having too many cookies or not having enough cookies. There are a number of ways to manage your cookie inventory during the program. Cookie Cupboards are one of the primary ways troops replenish their cookie stock. They’re volunteerrun and set their hours according to their own availability and what schedules might accommodate other volunteers best.
Please be respectful of the services and time they offer, as they try to arrange convenient cupboard schedules around their full-time obligations. They have a limited supply of cookies and may be unable to fill large orders without advance notice. The first week cupboards are open, orders may be limited to a certain number of cases.
The troop does the work. You will count, verify, and load your own cookies. Keep the troop copy of the cupboard transaction for your records. The transaction will be posted in eBudde and the additional cookies will be charged to the troop. Keep the copy in the event of any discrepancies. If your cupboard is doing electronic transactions, please have the eBudde app downloaded and ready to go.
IMPORTANT: Do not store cookies in a car, direct sunlight, a garage, on a cement floor, porch, patio, or in any warm place or location where animals, bugs or water can get to them. Remember, you are responsible for these cookies, even if they get wet, melt from heat, or otherwise become unsaleable.
What if a package is damaged?
If a package is damaged, it can be cheerfully exchanged at a cookie cupboard for a non-damaged package of the same cookie variety only. Damaged means:
Crushed package
Sealed but empty package
Unsealed package
Missing cookies
Returned by customer for any reason
NOTE: Melted cookies are not considered damaged. You are responsible for any melted or mishandled cookies, and they will not be exchanged.
Cupboard Inventory:
All cookie varieties will initially be stocked in the cupboards. Sometimes cupboards temporarily run out of a certain type of cookie and it is usually re-stocked depending on our delivery agent’s ability to deliver more cookies, as well as product availability. eBudde allows us to mark it as “out of stock” so troops know up front of its availability; however, this is a manual process and there are times when the orders exceed available inventory. We do our best to keep an eye on inventory levels and turn off varieties that are unavailable. Due to how busy the first few weeks are, the cupboard might only issue full cases. After this period of time, you will be able to order individual packages.
Cookie Cupboards
Placing an order:
Troops can place pending orders for additional cookies directly with the cupboards of their choice. Using this system helps council anticipate inventory needs by location so that we can keep the cupboard fully stocked.
Click on the Transactions tab in eBudde.
Click "add transaction" Select a cupboard from the drop-down menu on the far right. Cupboards are listed by the city.
Click the location to get the most up-to-date address, hours of operation, and specific contact information.
Enter the number of packages and varieties of cookies you would like to request. Enter the date and time you will pick up the cookies. Schedule the pickup within the cupboard's open hours. Enter the contact information for the troop representative picking up your cookies (name, phone#, and email).
Click "save/print" to save and print your receipt once you've filled out your order. Bring this receipt with you to pick up your order.
The cupboard will be notified of the pending order and will contact you only in the event of an issue.
The order remains pending until it is picked up. Cupboards may restrict varieties based on availability.
While the TCM must place the order, any adult can pickup troop orders from the cupboards! It may help take pressure off the TCM to designate another troop adult to be the cupboard pickup person. This is a specific role in eBudde. To add someone to this role for the troop, follow the same steps for adding Troop Leaders or TCMs. There’s no limit to the amount of cupboard pickup people that can be added to eBudde.
NOTE: Troops are financially responsible for cookies once they are transferred. Please be diligent about checking varieties, quantities, and potential damage before you leave the cupboard. COOKIES CANNOT BE RETURNED TO COUNCIL. If you have cookies you cannot sell, please reach out to your SUCM for assistance, in addition to using the resources already outlined in this manual such as the Cookie Exchange.
Cookie Exchange
The Cookie Exchange allows troops to exchange cookies with other troops in our council. Troops will be able to see all troops council-wide who have cookies available for exchange. Each troop will be able to create ONLY one post that can be updated as their cookie inventory changes. At the beginning of the program, it will be filtered by Association (area) but will then open to council-wide.
Posting Cookies:
Click on the Cookie Exch tab and type in the number of packages you have by variety and hit the submit button.
If a troop is interested, they will contact you via email.
Note: Cookies will always be listed here by packages, not cases.
Looking for Cookies:
Click on the Cookie Exch tab.
Click on the cookie variety you need to find and a list of troops that have available cookies and their contact information will be displayed.
Note: You will still need to do an inter-troop transaction for these exchanges. eBudde will not automatically process the exchange.
Inter-Troop Transfers
When a troop has extra cookies, they may decide to transfer them to another troop in need. Transferring cookies between troops avoids loss of troop proceeds. When cookies are moved from one troop to another, no money changes hands between troops. All transactions are done in eBudde, just like a cupboard transaction. The inventory and financial responsiblity moves to the receiving troop. The dispensing troop will do the transaction and both troops will save copies of receipt. To post a transfer, the dispensing troop goes to the Transaction tab and begins a transaction, just as they would for a cupboard visit.
Click "add a transaction" and eBudde will display the product transaction form.
Date: The date the transaction is posted. eBudde defaults to the current date.
Pickup: Enter the date the transaction was made.
Receipt: There will be an auto-generated receipt # which is fine for the troop to use or they can change it if desired.
Type: Select type of transaction. All inter-troop transactions are "normal". Second Party: Whoever ends up with the cookies. Be sure the second party is indicated as "troop", then enter the receiving troop number.
Product Movement: Be sure this is set to "remove product".
Contact Information: This auto-fills with the person entering the transaction.
Quantities: You can enter either packages or cases by variety. Be sure to double check, as any discrepancies could lead to a negative impact on the troop's payments.
Save: Click "save/print" to complete the transaction. If an error is made in posting, click the transaction on the listing in the Transaction tab. Make corrections and resave. The dispensing troop should then turn in the new receipt to your SUCM.
Wrapping Up
Final Rewards Submission
Verify that all cookies received from the Cupboard or through inter-troop transactions are correctly posted to the troop. Confirm that all cookies from additional orders or booth sales have been properly credited to each troop member on the Girl Orders tab.
Note: You can only submit your order once. Be sure it is correct before submitting. If you have changes after submission, contact your SUCM immediately. Council will not be responsible for supplying rewards to troops who fail to order correctly or fail to pay their bill. Rewards may not be purchased to correct errors as they may not be available from the vendor.
Individual Rewards
Cumulative rewards are set to automatically calculate based on individual troop member sales as posted on the Girl Orders tab. Ensure all cookies are distributed to individuals for correct reward ordering. Additionally, indicate each child's T-shirt size on the GIRLS tab. It is required by the system for T-shirt rewards. For all rewards that require a size, caregivers should consider what size their Girl Scout will be at the time of rewards distribution and carefully reference any size charts provided. If rewards do not fit, we may not be able to replace them with a different size.
Troop Rewards
Once each youth’s reward order has been submitted, submit the Troop Reward Order. Review the troop PGA in the Rewards tab or Troop Sales Report (on the SALES REPORT tab) to determine the eligibility of the troop to earn PGA based rewards.
Gift of Caring, Booth Sales, Cookies on the Go!, Cookie Weekend and Troop 2 Troops patches are available for purchase at your local Girl Scout Shop. If the troop has participated in a Cookie Rally hosted by the SU or Assn, Rally Patches are also available in the GS Shop.
An Excel spreadsheet detailing the reward order is required for Troop records. To create go to REPORT tab, and click “Final Reward Order-Girl Report” to generate.
Rewards Distribution
Rewards are generally received by the SUCM in May/June for distribution to troops. Meet with your Troop Leader to review sales performance, turn over proceeds and records, and plan a recognitions ceremony or celebration for your goal achievement.
Cookie Debt
Individual/Family Debt
Any family that has not submitted money by your deadline is delinquent. Please notify Council to reduce the debit amount the troop owes. Don’t assume that the family will pay. Every family signed a Parent Permission and Responsibility Form (NC-G1) that makes them financially responsible for cookies received and monies owed. Council takes responsibility for collections of past due accounts, but you must do the following:
File the appropriate paperwork with your Service Unit Cookie Manager.
1.Delinquent Account Form (NC-18): Please ensure the form is filled out completely with accurate information.
2.Parent Permission and Responsibility Form (NC-G1): Submit the troop copy for the outstanding family.
3. eBudde Girl Transactions Report: Submit a printable copy for the delinquent family.
4.Family Transaction Record (NC-T1A): Submit a copy for the delinquent family.
5.Delinquent Troop Rewards Summary (NC-18A): Complete for each youth member with a delinquent account, notifying Service Unit Cookie Manager to hold her rewards.
Hold Rewards: Individuals with family delinquencies do not receive cookie rewards until the debt is satisfied. Order their rewards with the Troop’s Final Reward Order. The SUCM will hold their rewards until JUNE 15. After that, the Council office will hold rewards until the delinquency has been resolved.
If a parent pays the troop after the delinquency is filed, accept the money and deposit it into the troop bank account.
Promptly notify the Product Program Senior Specialist (Judy Johnson). Council will contact the responsible adult to request payment. If Council collection attempts fail the account may be referred to a collection agency.
Members with debt may not attend any Top Seller events. Their invitations will be held until their debt is paid.
Troop/TCM/TL Debt
If a Troop and Troop Cookie Manager fail to provide the proper paperwork to document delinquent families or to respond to the SUCM or council requests for information, they are responsible for any shortages in troop payments to the Council. As a last resort the SUCM will complete a Delinquent Account form (NC-18) and hold the TCM accountable for undocumented debt. In the case of a troop debt– not linked to an individual– no troop members should receive rewards. Deliver rewards upon receipt to individuals with no family or troop debt.
All debt not accounted for before the final ACH pull MUST be documented and reported to Council within 30 calendar days of the final ACH (4/31/26).
Service Unit Cookie Essentials
Whether this is your first cookie season or you’re a seasoned pro, the Cookie Program can be very overwhelming. It’s full of so many moving parts and things to keep track of. This manual is here to help! This should be your first stop when a question arises.
Here are some quick tips for a smooth Cookie Program:
Materials
As the SUCM, you will receive all program materials from Little Brownie Bakers in early November. For each troop, you will receive: Troop Envelope (NC-1). For each youth member, you will receive: 1 Girl Money Envelope (NC-G3), Goal Getter Card, Girl Order Card, 3 Door Hangers. Additional materials are available electronically on our website or through our LinkTree
Keep an eye on your email.
Email is an extremely important part of the communication throughout the Cookie Program. There will be newsletters sent out throughout the program, so be sure to keep an eye out for these reminders. Make sure you’re opted-in to emails in eBudde, as this is where our periodic newsletters come from
Using eBudde
eBudde is the engine that drives the business of Girl Scout Cookies and is the cookie volunteer’s best friend. This cookie order management system links Troops, Service Units, Councils and Little Brownie Bakers, so communication and orders run smoothly.
Going Digital
On this online selling platform, youth members can personalize their Digital Cookie site and send emails to invite friends and family to buy cookies with the option of getting in-person delivery (Girl Scout Delivered) or direct shipment to their home.
Training TCMs
Part of your role as the SUCM is to train the TCMs in your Service Unit for the upcoming cookie season. Enlisting experienced TCMs to help can give new TCMs a variety of voices to hear from. While the manual is a great starting point for training, avoid reading from the manual and allow plenty of time for questions. Well trained TCMs means well prepared families and a smooth program for all! See the next page for a sample meeting agenda to use at training.
Sample Training Agenda
1Welcome and Introductions
Exchange contact information
Share communication plan
2 TCM ResponsibilitiesExpectations Timeline
3 Preparing for Program Safety first Plan to succeed
4 Rewards and Proceeds Setting goals
Reward options
Proceeds options What's a PGA?
5 eBudde
Troop settings update
Cookie order submission Girl order tab
Cupboard requests
Reward order submission
Troop eBudde App Plus
Cupboard process
Forgot Password reset
6 Booth Sales Booth Scheduler Standards
Booth recorder Private booth sales
7 Money Matters ACH payment process
Debt reduction requests
Troop proceeds
8 Closing Out Final reward submission Reports and documentation Delinquencies Celebrate success
Your Role
As a Service Unit Cookie Manager, you have the privilege of instilling passion and drive in Girl Scouts so they can achieve their goals and supporting troops in your area through the program.
Here are some of the responsibilities of the SUCM:
Complete volunteer training (Online with gsLearn) and attend Cookie Training. Familiarize yourself with this manual.
Obtain a listing of all troops and troop contacts from the SU Registrar. Meet with your Service Unit Manager. The entire team needs to work together and communicate to set up your Cookie Chat information sessions. Aim to have everyone trained by Thanksgiving. Troop Leaders should recruit a Troop Cookie Manager that is technologically comfortable and has internet access.
Check with the Service Unit Money Manager to confirm that all troops participating have an open and active bank account.
Ensure all Troop Volunteers have access to eBudde. Your ACM will add you to the system and you will add the troops and their contacts.
This section explains all the responsibilities of the SUCM role. You can also find the comprehensive list on the SUCM Appointment Letter.
Questions about any of this after you read the manual? Reach out to your Association Cookie Manager.
To make things easier, all of our important forms and resources can be accessed at: https://linktr.ee/gscnc productprogram
The digital version of this manual can also be found here! It will be updated in real time with any changes You can also access the manual change log from here
eBudde Setup
Accessing eBudde:
eBudde Portal Link: https://cookieportal litt lebrownie com/users/s ign in
When you have been granted access to eBudde, you will be sent an email to the email account listed in Volunteer Systems (myGS).
Click on the link in the email and follow the prompts to set your password. Sign off on the Appointment Letter in eBudde.
Once you have logged in and changed your password, you will be taken to the SU Dashboard page. This is the screen you will see every time you log into eBudde. It will show you important messages from GSCNC and/or your Association. There is also a checklist on the right side of the dashboard to help you track upcoming steps during the sale.
Setting Up Your SU:
Click the “Settings” tab, then “Edit Settings.”
Review all the information and ensure it’s correct. Pay extra attention to the contacts and make sure each contact is opted in to emails - this is how the weekly Cookie Program Newsletters go out.
Adding Adults:
Click on the “Contacts” tab, then “Edit.”
Enter email addresses of additional users at the bottom of the page. Click “Update” to save. eBudde will email the new user a link to sign in.
eBudde Tabs
Dashboard: Each SU's default screen. This is where you will see important messages and tools.
Contacts: From here, you can review and edit contact information. Please remove anyone no longer actively associated with the SU.
Settings: You should update this tab every year with correct information, if updates are needed You can also add or remove users under this tab.
Troops: In order to add troops, you will need the troop number, level and an email address for troop contact. On the Troops Tab, enter troops singly or add up to 11 troops. Do not use leading zeroes on the troop number. As you add troops, you will see them appear on the left-side of the screen in the Navigation bar Here you can Un-submit Initial Cookie Orders - either all or by troop to allow troops to correct errors so they can resubmit prior to the troop deadline. You can also un-submit Final Reward Orders if necessary to allow troops to adjust cookies assigned to youth which is the only way to change reward orders.
NOTE: Once orders have been submitted by Council to the bakery, these buttons will be removed.
Initial Order: This is where you enter your SU's Initial Order. Please note, once this is submitted, it CANNOT be changed. If you suspect an error, notify your ACM ASAP.
Delivery: Here you can select your delivery time and view your delivery information.
Transactions: For troops only. Do not enter transactions.
Rewards: Submit final SU reward order. Once submitted, this cannot be changed. If you suspect an error, notify your ACM ASAP.
Booth Sites: This is where you (in the absence of a SUCBC) will approve/deny private booths.
Payments: You can view all payments for all troops in your SU.
Reports: Run reports for troops in your SU.
eBudde Reports
Note: This is not a complete list of all reports available in eBudde. These are the most commonly used reports. A full index can be found in LBB’s eBudde manuals.
Initial Order Report – This report list all troop initial cookie orders by variety. The report can be printed in either cases or packages.
Girl Order Tab – This report prints each troop’s girl order tab in detail. It will list all the transactions per youth, per troop.
Girl Order Tab Summary – This report prints each troop girl order tab in summary view. It will list each youth and their total orders.
Booth Sales Report – This report lists all the troop initial orders that have ordered cookies for booth sales on the troop worksheet. The report can be printed in either cases or packages.
Troop Pickup Sheets – These sheets can be printed one of two ways. If you check the pre-printed form, it will print quantities of cookies for each troop that will need to be printed on a form supplied by your council. If you do not check the box, the system will print the entire form in color (must have a color printer) for you.
Troop Delivery Assignments – This lists all the troops and their delivery station selection including site, time and line (if applicable)
Blank Troop Pickup Sheet – This will print a pickup sheet with no information on it You can use this report as a fill-in pickup sheet
Troop Delivery Confirmation - Prints the delivery confirmation form in mass that is available on the troop delivery tab
DOC Orders By Type By Girl – This report prints the troop orders that are coming from the Digital Cookie system. You can see all orders for every youth member or filter by date, type of order, etc.
DOC Financial Report By Girl – This report prints the troop order monies collected by the Digital Cookie system of all orders sent over by the Digital Cookie system to eBudde.
Troop Rewards Summary – This report allows you to print a reward summary for either the initial reward order or the final reward order.
Girl Rewards Summary – this report prints the reward summary showing every youth in the troop and the troop totals.
Troop Rewards HTML – The report prints the troop reward in portrait orientation 8 ½ x 11. Can print on multiple pages if rewards program has a lot of items.
Troop Signup Detail – This report show the troops in the service unit that have signed up for council booth sites
Troop Signup Recap – This report lists all the troops in the service unit and their total number of signups
Troop Booth Requests – This report shows the requests that troops have made for booth sites not on the council site list
Available Booth Sales – This report shows all the booth slots that have not been taken.
Troop Payments – This report will list all payments for your service unit. It will give you the option for filtering what is on the report. For all transactions, leave the boxes blank and left-click the Run Report button.
Proceeds Summary - This report will detail by troop, the cookie initial orders, transfers, final orders, youth registered, youth selling, per girl averages, total sales, troop proceeds, payments and balance dues. This report can be viewed in packages or cases by clicking the appropriate radial button.
Troop Sales Summary – This report is very similar to the troop proceeds summary. It includes all the items from the troop proceeds summary but also breaks down the troop proceeds into categories if applicable. This report can be viewed in packages or cases by clicking the appropriate radial button.
If you have a volunteer account and caregiver account, you can use the same email. You just need to use two different passwords.
Digital Cookie Setup
Getting Set Up
Prior to the start of the cookie program, Service Unit Cookie Managers, Troop Leaders and Troop Cookie Managers will receive an email from the M2 platform inviting them to access the site.
Check your spam and make sure your email in VS is correct!
Once received, click on the link that says CLICK HERE to create your password View training video
After the initial set up, volunteers can return to the admin site via www.gsdigitalcookie.com/gsnationscapital and click on the Administration Site button.
Use your email address and the password you created to login. If you participated in the online Fall Product Program or last year’s Digital Cookie program, use the same login.
If you don’t remember your password, click on the login button and then click forgot password.
To add and manage admin users, go to MANAGE ADMIN USERS and from here you can add troop users or link users to their troops. You can also resend temporary passwords or reset passwords here. You can use the search tool to filter for users by last name.
If you need to correct or change a troop number for a user, start typing the troop number and then select the correct troop from the auto-populated list of troops.
If you find that you're missing a troop, contact Judy Johnson, jjohnson@gscnc.org
Our council does NOT utilize the Digital Cookie app. This is GSUSA's digital platform and it will not work for our cookie program.
*More information about Digital Cookie can be found in the TCM section.
Initial Order
The initial order phase is the phase of the program that spans from when the program begins in December to the IO submission day This is when Girl Scouts set up their Digital Cookie accounts, take orders on their paper order cards, and make goals with their troops for booth sales. The initial order is submitted by the TCM, SUCM, and ACM in eBudde before Council submits it to the bakery.
This order becomes the starting inventory for each troop. It includes: all paper order card orders all Girl Scout Delivered orders prior to the “pause” booth cookies (usually at least enough for the first weekend) The order is then delivered to Associations during the delivery phase, where troops will pick theirs up at their designated time. This time is selected by the TCM in eBudde. Your dashboard will let you monitor troop submission. The troops should also be submitting the initial reward order and selecting a delivery time as well as the initial cookie order
Remind the troops that once cookies are ordered they become the troop’s responsibility. Cookies must be picked up at delivery and may NOT BE RETURNED. This would also be a good time to remind troops to double check their proceeds plan under the troop’s Settings tab to ensure the sales reports are calculated correctly.
We have a very quick turnaround from when initial orders are placed and when delivery begins. Sticking to the timeline is essential for a smooth cookie delivery. All troop orders should be reviewed by the SUCM. Look for extremely HIGH orders. We want troops to set goals as big as their dreams but they should be realistic. Orders that have totally even varieties are a red flag!
Initial Rewards:
Rewards are set to automatically load cumulative rewards based on the individual orders. Once your initial order has been submitted, you will be able to view the Initial Reward Order on the Rewards tab. Click on each name and submit their reward order. When you are finished, submit the troop reward order.
Return to the Report List on the Rewards tab and click Initial Rewards Order - “Girl Rpt”. You will get an Excel spreadsheet detailing the order This is part of the documentation needed for program records.
Initial Order Submission
1.Click the SU Initial Order tab to see a list populated with all troops’ orders. This is where you verify the cookie orders by troops and ensure you have an order from each participating troop Those that have not yet submitted will be designated by an * (asterisk).
2. If all orders are correct, “Submit Order” at top left. Once you have submitted your initial cookie order you cannot change the order. If you have a problem, contact your ACM, who will have a little wiggle room to make last-minute corrections. You can get a Printable Version of the report of the troop orders.
3 Click the SU Rewards tab Click Initial Order type and Review Incentive Order You can open the Excel worksheet to review the totals. If the totals are correct, click Submit the Incentive Order at the bottom of the page. You will need to have a Shipping Address in order to submit the order. Please be sure it is correct. Rewards cannot be sent to P.O. Boxes.
Managing Inventory after IO
Intertroop Transfers: When a troop has extra cookies, they may decide to transfer them to another troop in need. Transferring cookies between troops avoids loss of troop proceeds.
When cookies are moved from one troop to another, no money changes hands between troops. All transactions are done in eBudde, just like a cupboard transaction. The inventory and financial responsibility moves to the receiving troop. The dispensing troop will do the transaction and both troops will save copies of the receipt
Cookie Exchange: Cookie exchanges are facilitated directly in eBudde! If a troop has excess cookies, they can post on their “Cookie Exch” Tab and update the list as they go through the season. If they are looking for additional cookies, urge troops to check the Cookie Exch listing before placing a cupboard order.
Cookie Cupboards: Cookie Cupboards are one of the primary ways troops replenish their cookie stock. They’re volunteer-run and set their hours according to their own availability and what schedules might accommodate other volunteers best.
*Instructions for all of these methods can be found in the TCM section.
Delivery
Planning Your Delivery:
Work with your Association Cookie Managers on the delivery of your troops’ cookies Most areas do a Cookie Drive Thru delivery.
In this delivery model, you will be part of the team of Association volunteers working to have all cookies delivered. Troops will reserve delivery slots in eBudde. On delivery day, trucks full of cookies will line up in a large parking lot. Troops receive cookies directly off of the trucks. In one day, troops in an area will receive their cookies. Your Association Cookie Manager will inform you of the day and location of your delivery
The Shenandoah region does have some SUs that do Service Unit specific delivery. Individual SUCMs will set up those delivery sites and work with ACMs to load info into eBudde. Service Unit Cookie Managers are identified in eBudde as Delivery Clerks. You will see a Delivery tab on the left hand navigation of eBudde.
The ACM is responsible for setting up the delivery station, dates and timing in the system so that troops can reserve a slot for pick-up
The delivery station will record all cookies that will be the basis for the delivery ticket.
As a Delivery Clerk, you have access to this information.
As troops submit their Initial Cookie & Reward Order, they should also go to the Troop’s Delivery tab and sign up for a slot. From the delivery navigation at the SU level, you can click on the sign up sheet tab to see the entire Association wide delivery schedule and can monitor troops’ pick-up reservations Troops that have not signed-up for a slot will be indicated in the box on the right.
In the Reports tab you can print a report of the number of cookies due with the Delivery Station Detail report. The Troop Delivery Station Report will give cookie totals, scheduled pick-up times and any proxy pick-up in an Excel format. You can sort by troop or time. (Recommended by Troop #). Always run delivery reports in cases, since they are delivered in cases
Do NOT print bubble sheets before Council submits the Initial Order to LBB. Otherwise, bubble sheets may be incorrect.
Quick Pick-Up Sheet: This form is distributed to the person picking up the cookies as they check in on the delivery day The ACM may prepare these for the entire delivery, or you may need to do this task for your Service Unit. Check with your ACM.
Alternative Delivery: If you have troops that did not place an initial order, you will need to work with Judy Johnson, Senior Product Program Specialist, to make alternate arrangements. Urge ALL troops to submit an initial order even if just for booth sales. Please notify your ACM & Council immediately if you have a troop that FAILED TO PICK UP THEIR INITIAL ORDER at delivery These troops will have to pick up their cookies at the delivery agent's warehouse.
Private Booth Requests
A Private Booth Sale is one that has limited public exposure and limited access for customers: Retail locations are not considered a private booth A private sale would be something like a special event at a house of worship or a fraternal organization (e.g. a parish picnic or a Kiwanis banquet). There are very few circumstances in which a private booth will be approved at a public location. Troops should speak with their SUCBC or SUCM about these requests.
Troops must request Private Booth sale approval in the eBudde system where SUCBCs will approve or deny said requests SUCBCs are responsible for setting up the schedule and ensuring that one booth doesn’t interfere with the business of another troop. It hurts booths when booth sales are set up too close to each other. Please do not approach an established business for a private sale. The SUCBC is responsible for contacting businesses and may have already requested slots to which the business had previously decided, for whatever business reason, not to allow Girl Scout Cookie booths. In the absence of a SUCBC, the SUCM will approve/deny requests. If the SUCBC is also a troop volunteer for the requesting troop, the request must be approved by the ACM, to be honest and fair What locations can be requested for private booths: churches, mosques, temples, members-only clubs, school sporting events, private (ticketed or registration required) events at businesses or restaurants, private community events, etc..
Locations that CANNOT be requested for private booths: any public business or establishment, public sidewalks, farmer’s markets, town squares, etc
Private booths on University campuses: Because the landscape of Universities are always changing, these requests will be assessed by Council on a one-by-one basis. All requests for colleges and universities MUST be forwarded to Kat Michalak, Senior Product Program Specialist (kmichalak@gscnc.org) before requesting in eBudde.
How to Approve/Deny:
On the BOOTH SITES tab, there will be a list of all requests made by troops in your SU. To the right of the troop # and requested location, there is a drop down menu. Unless changed, it will default to pending. The other options are “approved” and “denied”. Locations that do not meet the criteria for a private booth should automatically be denied with a note that it does not meet the criteria, along with your initials so the troop knows who denied the request and can follow up with you if they have questions or an appeal. Requests without lead time of at least a week should be denied. Council staff will be occasionally auditing private booth requests to ensure rules are being followed.
Wrapping Up
Final Rewards Submission
Use the same process as for the Initial Reward Order but under the Final option Take time to ensure every troop has submitted an order (you can tell from your troops tab). Council is not responsible for supplying rewards for incorrect orders.
Make sure the shipping address on the Service Unit Incentive tab for rewards in the eBudde system is complete and correct. Rewards do not have to be shipped to you or your home address. They can go to whatever address you feel would be a safe place for lots of boxes to be dropped Rewards may ship from multiple vendors and may ship separately.
You will not be able to submit your SU order until you have verified the Shipping Address for final reward order mailing. Please note, rewards cannot be sent to P.O. Boxes. Print a copy of the Excel worksheet of the SU Final Incentive Summary for your records.
Once Rewards Arrive
Locate the packing slip: The numbers on the packing slip should be the same as the numbers on your print-out that you ordered in eBudde.
Check the order against the packing slip and verify quantity received before you divide up the rewards for each troop.
Report any order shortages or overages to your Association Cookie Manager within two weeks of the shipment. They will need to know the quantity you ordered, quantity you actually received; the quantity shipped according to the packing slip, and who to send the missing rewards to (they can be sent directly to troops).
After you verify you have received a complete order, separate rewards by troop based on the Final Troop Reward Order printed from eBudde.
Be sure to pull out any items for delinquent accounts Release those to troops or families only when you receive documentation that a debt has been paid. Contact your troops to pick up their rewards.
Have troops verify items received at pick-up.
Urge troops to get the rewards to youth members ASAP.
Managing Finances
Council will initiate ACH payments from troop accounts, based on cookies received, for what is owed to Council Check with your Service Unit Money Manager to ensure all troops have submitted a current ACH Electronic Debit/Credit Authorization form on file with the Council's Finance department. Only new troops and troops that have made changes to their accounts (including signers and account #’s) need to submit a NEW form. Bank account info will be visible in eBudde only to the SU Money Manager (SU Bank Account Manager in eBudde speak).
Cookie payments are processed according to the payment schedule Troops will have an ability to request a payment reduction for each of the payments with proper notification and justification. Payment reductions are not a debt forgiveness, simply an extension of payment.
Potential Debt:
If troops are concerned that they might not have sufficient funds in the troop bank account as an ACH withdrawal approaches due to families that have not yet turned in cookie money, have them complete the notification form at least 2 days before the scheduled ACH withdrawal Reduction of a troop’s scheduled payment will be based on troop members' orders. If the payment issue is a troop one, they can report the issue though all reduction requests will be approved on a case by case basis. Reductions will be posted in eBudde on the troop’s deposit tab.
Delinquencies:
Any troop that fails the final ACH debit is considered delinquent. We realize that eBudde may not be updated with final payment information as of then, as ACH fails can take 5-7 days to bounce back. Do your best to report known delinquencies to the Council for resolution and collection.
You can run a Troop Sales Report from the Reports Tab at the Service Unit level in eBudde. Click both Refund and Owes boxes to get a complete picture. Any troop that shows a balance due will need a Delinquent Account Form (NC-18).
Please work with the TCM to determine if the debt should be applied to a delinquent parent/family or if it is the responsibility of the whole troop. Make sure to always submit necessary documentation along with any additional information you have about collection attempts. Complete the Delinquent Troop Incentive Summary (NC-18A). Order rewards for all delinquent troops and families. Do not deliver until the delinquency has been satisfied.
Please advise troops to complete the Debt Reduction Request Form if it is suspected they will have debt or they inform you of potential debt.
Association Cookie Essentials
Whether this is your first cookie season or you’re a seasoned pro, the Cookie Program can be very overwhelming. It’s full of so many moving parts and things to keep track of. This manual is here to help! This should be your first stop when a question arises.
Here are some quick tips for a smooth Cookie Program:
Keep an eye on your email.
Email is an extremely important part of the communication throughout the Cookie Program. There will be newsletters sent out throughout the program, so be sure to keep an eye out for these reminders. Make sure you’re opted-in to emails in eBudde, as this is where our periodic newsletters come from
Using eBudde
eBudde is the engine that drives the business of Girl Scout Cookies and is the cookie volunteer’s best friend. This cookie order management system links Troops, Service Units, Councils and Little Brownie Bakers, so communication and orders run smoothly.
Going Digital
On this online selling platform, youth members can personalize their Digital Cookie site and send emails to invite friends and family to buy cookies with the option of getting in-person delivery (Girl Scout Delivered) or direct shipment to their home. Troops and Service Units will need support in reconciling all of these orders in eBudde.
Training SUCMs
Part of your role as the ACM is to train the SUCMs and SUCBCs in your Association for the upcoming cookie season. Enlisting experienced volunteers to help can give new volunteers a variety of voices to hear from. While the manual is a great starting point for training, avoid reading from the manual and allow plenty of time for questions. Well trained SUs means well prepared troops and a smooth program for all!
Your Role
As an Association Manager, you are agreeing to be a champion of the program. You will advocate for the program and its success throughout the year. One of the most important roles that an ACM plays during the cookie program is communication with the Service Units.
Throughout the cookie program, you will be in constant contact with your SU Cookie Teams advocating for the triumph of the SU teams. Good communication helps to make sure that all volunteers understand their duties and are up to date on when everything is due for the program.
When following up with SU Cookie Volunteers: It is important to emphasize to all SU volunteers that eBudde information must be kept up to date. Be sure that SUCMs verify that the contact information in eBudde for each troop is accurate and complete. At a minimum, a TCM and TL should be listed in eBudde for each troop. TMMs may also find eBudde access helpful. Make sure that you are communicating deadlines early! This includes deadlines on cookie deliveries. Be sure they are aware of the planned date, location, and process so that they can share it with the troops. Ensure that SUCMs know that they should come to you with questions about the Cookie Program.
Questions about any of this after you read the manual? Reach out to Product Program Staff.
To make things easier, all of our important forms and resources can be accessed at: https://linktr.ee/gscnc productprogram
The digital version of this manual can also be found here! It will be updated in real time with any changes You can also access the manual change log from here
Quick Guide
The ACM role is the champion of the Cookie Program and the liason between council staff and Service Units. For a smooth season, here’s a quick guide to your role.
Training and Communication:
Attend training: Complete all required training provided by the Product Program Team. Train the SUs: Host a training session for your service unit cookie volunteers (SUCMs and SUCBCs) or guide them to the online training resources. While gsLearn training is a good start, set them up for success by training them comprehensively. This can be done in one big session or broken up throughout the program.
Be a resource: Act as the main point of contact for SUs, answering questions about the program, policies, procedures, and deadlines.
Communicate deadlines: Ensure all SUs are aware of and adhere to important dates, especially for initial orders, rewards, and financial deadlines.
Inventory and Order Management:
Oversee initial orders: Assist SUs with placing their initial cookie orders in eBudde. Submit the Association order on time but not early!
Coordinate cookie deliveries: Work with council staff to set up and manage delivery sites for initial cookie pick-ups.
Support cookie cupboards: Be knowledgeable about the cookie cupboard locations and schedules and train SUs to help troops with re-orders or transfers of cookies throughout the sale. Monitor troop records: Regularly review troop/SU records in the online system to ensure cookies are being allocated correctly to youth members and all financial information is up-to-date.
Financial Management:
Coach SUCMs: Guide SUs on best financial practices, including frequent money deposits, keeping accurate records, and issuing receipts for all transactions.
Follow up on issues: Assist council staff in clearing up any outstanding balances or financial concerns within your Association.
Rewards
and Recognition:
Review rewards orders: Remind and assist SUs with placing their final rewards orders.
Celebrate success: Encourage and facilitate a celebration with your SUs to recognize the hard work and accomplishments of troops in the Association.
Best Practices
Be Prepared: Proactively read all program guides and resources provided by your council. Be Communicative: Respond to communications from council staff and volunteers in a timely and professional manner.
Be a Leader: Model the Girl Scout Promise and Law and serve as a positive example for all volunteers.
Be Organized: Keep all program records and receipts for at least two years after the sale ends. Stay Connected: Use the online systems (e.g., eBudde) and council emails to stay informed of any program updates.
Recruit Support: You don't have to do it all! Recruit and delegate tasks to a team of volunteers to help with delivery, inventory, or training.
eBudde Tabs
Dashboard: Each Associations default screen. This is where you will see important messages and tools.
Contacts: From here, you can review and edit contact information. Please remove anyone no longer actively associated with the ASSN.
Settings: You should update this tab every year with correct information, if updates are needed. You can also add or remove users under this tab.
Service Units: This is the list of SUs. From this tab, you can edit SUs and unsubmit their Initial Order if needed to make edits before the Association submission deadline.
NOTE: Once orders have been submitted by council staff to the bakery, these buttons will be removed.
Delivery: This is where you can see and manage the delivery for the Association.
Cookies: This is where you can see the orders for each SU
Rewards: Submit final ASSN reward order. Once submitted, this cannot be changed. If you suspect an error, notify a member of the Product Program team ASAP.
Booth Sites: This is where you (in the absence of a SUCBC) might approve/deny private booths.
Reports: Run reports for troops in your ASSN.
Delivery
Delivery Types
Cookie Drive Thru: This method of delivery is used to bring a large number of troops to one location for cookie pick up. Cookies go straight from the Delivery Agent truck to the pick up vehicles. Delivery can be accomplished quickly with minimal handling and effort. Generally, a large parking lot is used. Traditional Delivery: This method involves a site for the cookies to be unloaded into. Volunteers then separate cookies by troop for pick up later. This method is much more labor and time intensive if a building is used.
Preparing for Delivery
Choose a site A large parking lot with no daytime traffic that is central to the area and easy to access is perfect for a Drive Thru A site where cookies can be off-loaded all at once and safely separated by troop is needed for a traditional drop delivery Council can provide a Certificate of Insurance upon request for any site administrators. Determine how many troops the Delivery Station needs to serve and how long you need the site. Determine how many volunteers you will need to run a smooth delivery. For a Drive Thru, ask each SU to provide volunteers. It is helpful to have greeters, car walkers (counters), traffic control, check in, check out and relievers.
Choosing a Location
For a 2 sided/2 line drive thru you will need a minimum of 374 ft (or roughly 41 to 42 parking spaces). Look for a site that allows for one entrance and one exit…with no escape routes. Trucks end to end is classic but consider a U shape (less walking end to end).
Pay particular attention to your traffic pattern. You need to have crowd control while people are in cars. Consider access to restroom facilities. For a short delivery, it may not be necessary. Porta-johns are always an option. Contact Cheryl Roberson to request. Ask if it snows, will snow be removed promptly
If the location does not have close fast food, let volunteers know If possible, have a staging space for troop cars waiting for the rest of their pickup crew as a troop should go through the line all together
Getting SU Buy-In
Let them know the date ASAP. Four months out should be plenty of notice. If you need to find a new site, ask for suggestions from SU volunteers, and help in securing one. Determine who will do what tasks leading up to the delivery as well as on delivery day. Communicate! Be sure that all troops are receiving the same information. Manage expectations.
The Day Of
Run off the Delivery Station reports in several different sort modes. Not all Troop volunteers will know their troop number, so sort by time, sort by troop number, and for a Drive Thru, sort by SU. Have contact numbers for ALL troops. The Troop Contact report is at the Association or Service Unit Level. Have the list of eBudde access codes on-hand in case troops forget them. Collate the SU paperwork before delivery day Have the Bubble Sheets and anything else to be distributed ready Do NOT print bubble sheets before Council submits the Initial Order to LBB Otherwise, bubble sheets may be incorrect
Google map the site since the TCMs will. Make sure they know the way you need them to enter.
Delivery
Association Cookie Managers will need to identify Service Unit Cookie Managers in eBudde as Delivery Clerks. You will see a Delivery Tab on the left hand navigation of eBudde. The ACM is responsible for setting up the delivery station, dates and timing in the system so that troops can reserve a slot for pick-up. The delivery station will record all cookies that will be the basis for the delivery ticket. As a Delivery Clerk, SUCM will have access to this information.
Delivery clerk users can update delivery information and run reports. The dashboard on the delivery side shows you messages from your council delivery manager. It also shows you dates that are set by council. You need to be sure that every SU has at least one person listed as a Delivery Clerk. In the case of traditional SU drop and go delivery, this person will be the one to update location information and monitor troop pick up reservations The SU Delivery Clerk will then monitor their SU Troop preparedness for delivery
Delivery station settings allow an ACM to change the information for their delivery station. Click the Edit button to make your changes. Items that are grey are set by council and cannot be changed by Delivery Clerks.
Contact the Product Program Senior Specialist if you need one of the grey areas edited. Most of the information on the Delivery Station Setting Tab does print on the delivery ticket. This is also where you will set the parameters for the troop pick up schedule.
Carefully determine exactly how many slots you will need for your troops. Add about 5 slots for comfort. Please remember it is easier to add time to a delivery than to remove time. Review the Delivery tab routinely to make sure there are enough slots available.
Delivery Ticket
Association Cookie Managers will need to identify Service Unit Cookie Managers in eBudde as Delivery Clerks. You will see a Delivery Tab on the left hand navigation of eBudde. The ACM is responsible for setting up the delivery station, dates and timing in the system so that troops can reserve a slot for pick-up. The delivery station will record all cookies that will be the basis for the delivery ticket. As a Delivery Clerk, SUCM will have access to this information.
Delivery clerk users can update delivery information and run reports. The dashboard on the delivery side shows you messages from your council delivery manager. It also shows you dates that are set by council. You need to be sure that every SU has at least one person listed as a Delivery Clerk. In the case of traditional SU drop and go delivery, this person will be the one to update location information and monitor troop pick up reservations The SU Delivery Clerk will then monitor their SU Troop preparedness for delivery
Delivery station settings allow an ACM to change the information for their delivery station. Click the Edit button to make your changes. Items that are grey are set by council and cannot be changed by Delivery Clerks.
Contact Judy Johnson if you need one of the grey areas edited. Most of the information on the Delivery Station Setting Tab does print on the delivery ticket. This is also where you will set the parameters for the troop pick up schedule.
Carefully determine exactly how many slots you will need for your troops. Add about 5 slots for comfort. Please remember it is easier to add time to a delivery than to remove time. Review the Delivery tab routinely to make sure there are enough slots available.
Mail To
Deliver To
Delivery Station
Phone #
This information will print on the mail to area of the delivery ticket This includes the name, address and phone numbers of the person taking the lead on the delivery.
This information will print on the deliver to area of the delivery ticket. This includes the name, address and phone numbers of the physical site where the cookies will be delivered.
Enter the delivery station site phone number.
Contact Person Enter the name of the lead for this delivery station
Delivery Ticket Spec Instr
Enter any special instructions that will print on the delivery ticket. This is a good place for specifics you need Security Storage to know about your location. Directions are NOT necessary
Comments
for SU/Troops
Alternate Name
Delivery Ticket
Enter any comments needed for the SU and/or troops that will NOT print on the ticket but will be displayed on their delivery confirmation and on the system Please keep these comments positive and short!
The default is line. However this can be changed to truck, door, etc. This designates, on the signup sheet, the column name that troops will see when selecting a specific time to pick up their cookies.
C1 Name
Date and Time
The tree name will always be your geographic description of the SU or ASSN So that the name of the actual delivery site will print on the delivery ticket, identify the delivery site in this box and it will print on the delivery ticket instead of the tree name
Enter your delivery date. The delivery time indicated is not the time your trucks will arrive (for either a Drive Thru or a Traditional Delivery) but the times you expect troops to begin pick up. The times on the signup sheet come from the information you load here.
The pick up slots will be two minutes apart for a drive thru delivery. Set the delivery times to allow just enough slots for the expected number of troops picking up cookies. You may want to have an additional 1-2 slots for troops that may need multiple slots (for large order). Keep your schedule tight. Most deliveries will start at 9:30 AM though there will be exceptions based on day and location. You can always add slots to the schedule– shortening the schedule after troops begin sign-ups is difficult and disruptive.
Email address of new Del. Station Clerk
Delivery Station Type
You can add email address for anyone working on and responsible for this delivery site Enter their email address and they will receive a welcome email or one telling them a new role has been added You should also remove a contact no longer involved with delivery.
NOTE: Do not remove yourself or you will not have access to this delivery station Click Update to save your changes Click Cancel to cancel your changes
Council will set up the type of delivery for each delivery station We will be using only REGULAR type. This is a delivery station where all troops in a designated area go to one physical site to pick up cookies. The troops linked to this delivery station have no other choices for pick up In the case of a Cookie Drive Thru, we need to select all of the Service Units that will be picking up their cookies at this site
For a Cookie Drive Thru where ALL troops from ALL Service Units choose from any time during the pick up schedule, you only need one delivery station By simply linking all Service Units to that location, troops have their pick of all slots This will give troops more flexibility in sign up and there will only be one delivery ticket from the agent
Signup Sheet Criteria
Time Allotment
Number
of
Pickup Stations
Troop Case Overflow
Troop Delivery Sign-Up
Delivery Ticket
Council will set the criteria for your delivery station.
All Drive Thru delivery stations will be set at 2 minutes. Traditional delivery will be set at 15 minute intervals. If you need this customized for your site, contact Judy Johnson, jjohnson@gscnc.org.
This number designates how many lines are available at the delivery station site. Drive Thru deliveries will be set at 2, traditional delivery at 1. If you need this customized for your site, contact Judy Johnson, jjohnson@gscnc org
This is the maximum number of cases that has been determined can be picked up within the time allotment. If a troop has more cases than in the troop case overflow, the troop would be scheduled for two or more time slots. Troop case overflow will be set at 200, council wide. If you need this customized for your site, contact Judy Johnson, jjohnson@gscnc.org.
Once the settings for the sign-up sheet are completed, the SUCM or ACM can send a branch email (from the Council navigation- Contacts tab) to let troops know to sign-up for their time slot as they submit their Initial Order.
A troops order must be submitted to the service unit before they can sign-up for their delivery time so the system knows how much time they will need.
After the troop submits their initial order to the SU, they would go to the Delivery Tab.
The troop indicates who is picking up the cookies and if they are picking up for another troop. eBudde will auto-calculate the number of time slots needed if a troop is picking up for more than one. When these “questions” are answered by clicking on the correct info the delivery schedule will pop open at the bottom half of the screen.
The troop then clicks on an open time. Then click on the “Submit My Info” button. Then the “View Confirmation” button will appear.
The troops can then view confirmation and print the info after all ASSNs have submitted their orders. The confirmation will show, date, time, location for the pickup, and even how cases will fit in various size cars to fit the size of their pickup!
This is also where the Comments for SU/Troops that were entered in the Delivery Station Settings will appear. Please keep those messages positive and short! Hints: Best to keep the time of your delivery compressed so that troops are “forced” to sign up for earlier in the day. It is easy to add time to a delivery time but very difficult to rearrange troops to tighten up a schedule with gaps.
Figure the number of slots needed to serve your troops (add a couple for large orders) and only use that amount of time.
Found on Delivery Navigation, the Sign Up tab will show you what troops have not yet been assigned a pick up slot. This is helpful in ensuring all troops are set for delivery. Use the email blast to get the message out to all troops. Always keep those messages positive, upbeat and enthusiastic.
Delivery Reports
From the Report tab on the Delivery Navigation, there are 2 reports that can be generated:
Delivery Station Detail: Shows you each troop's Initial Order by cookie ordered Troop DS Report: Detail of packages to be picked up at this station by troop and variety This report also shows the assigned time for pick up, the assigned line and if a proxy (another troop) will be picking up cookies for this troop
Consider:
eBudde Troop App+ and you can take electronic signatures for deliveries (If using the app for Delivery, you’ll need to use a different email address than your ACM login. The app won’t recognize your usual login. Please try logging in ahead of your delivery day to troubleshoot any problems with Judy.)*
Clipboards & Gel pens (the ink doesn’t freeze)
Walkie Talkies or cell phones to communicate from one end of the line to the other Tables & chairs- a must at check in and check out. For windy/rainy weather, store these items in a vehicle just in case
Some volunteers find it helpful to bring painter’s tape (no residue) to attach bubble sheets to vehicles. Depending on which side the trucks are on, they should be taped to the inside door windows for ease of visibility.
Drive Thru Signs- Think like a traffic engineer and remember sight distance. Make sure all have the room to react to your directional signs. Get people off the street and into your lot. Anticipate back up and have a plan Traffic cones can help Tents, canopies, and shelters may be helpful in inclement weather.
*As a back up in case of any issues with the app, please have a copy of the bubble sheet and have it signed.
Managing Finances
Troops must submit the ACH Electronic Debit Authorization form to the Service Unit Money Manager when new accounts are opened or new signers are added to the account. Most troops probably have completed it in the early fall. The form can be obtained from the Service Unit Money Manager and they upload it to JotForm. Troops will deposit all cookie proceeds into the Troop bank account, and Council will initiate payment transactions with formula and schedule below.
If a troop changes bank accounts after submitting the ACH Electronic Debit Authorization form, they need to notify Finance before the end of February or within two days of creating the new account. Troops without sufficient funds in their account to cover the amount they owe for each payment and do not submit a reduction request will fail that round.
The troop or Troop Cookie Manager is held financially responsible for any shortage if they fail to provide the proper paperwork or do not respond to collection attempts. When a TCM is responsible, the Troop Cookie Manager’s Agreement Form (NC-13) must be attached to the NC-18 and identified as a TCM debt. The goal should be to have NC-18 paperwork completed for EVERY FAMILY that shows a delinquency as of March 19. It’s easier to clear the debt with paperwork on file than to track down paperwork after the fact.
Delinquencies: Any troop that fails the final ACH debit is considered delinquent. Do your best to see that all delinquencies are reported to the Council for resolution and collection. Run a Troop Sales Report from the Reports Tab at the Service Unit level in eBudde. Click both Refund and Owes boxes to get a complete picture. Any troop that shows a balance due will need a Delinquent Account Form (NC-18). SUCMs should work with the TCM to determine if the debt should be attributed to a delinquent parent/family or is the responsibility of the whole troop Make sure to submit necessary documentation along with any additional information. Complete a Delinquent Troop Incentive Summary (NC-18A). Order rewards as usual for all delinquent troops and families, but do not deliver them until the delinquency has been satisfied.
Required Documentation:
Delinquent Account Form (NC-18) & Delinquent Troop Incentive Summary (NC-18A) complete and accurate
A signed Parent Permission and Responsibility Form (NC-G1) with signed Troop Family Transaction Record (NC-T1A)
Girl Order Detail from the Girl Order tab and Troop Sales Report printed from eBudde system
CookieCalendar
December
12/9: eBudde Girl Tab open to TCM for input of newly registered troop members
12/12: Program begins
January
1/7: eBudde opens for troop order input - Save often, submit once
1/10: eBudde Booth Scheduler open for FIRST round of booth selection
1/11: Online Girl Scout Delivered pauses in Digital Cookie (11:59pm)
1/11: eBudde Booth Scheduler open for SECOND round of booth selection
1/12: eBudde Booth Scheduler open for THIRD round of booth selection
1/13: Troop Initial Order/Initial Rewards due in eBudde (11:59pm)
1/14: SU Initial Order/Initial Rewards due in eBudde (11:59pm)
1/15: ASSN Initial Order/Initial Rewards due in eBudde (11:59pm)
1/16: Council submits complete Initial Order to LBB
1/17: Online Girl Scout Delivered turned back on in Digital Cookie
1/20: ASSN Deliveries begin - check Delivery tab for information and sign-up
1/20: Troop Transaction Tab open
1/30: Pending orders to cupboards open (check open date/times before placing order)
1/30: ACH test payment
1/31: eBudde Booth Scheduler WIDE OPEN for booth selection
February
2/4: Cupboards begin to open (all open by 2/5)
2/6 Booth sales start
2/17: ACH Reduction Request Form opens
2/23: ACH Reduction Request Form closes (11:59pm)
2/26: ACH Payment (see manual for ACH calculation)
March
3/8: Online Girl Scout Delivered closes in Digital Cookie (11:59pm)
3/9: Final day to opt-out of rewards (contact SUCM)
3/15: Final Rewards tab open - save often, submit once
3/15: Cookie Program Ends (booth sales, paper orders)
3/16-22: Limited cupboards open for Girl Scout Delivered and GOC fulfillment
3/20: ACH Reduction Request Form opens
3/22: Direct Ship closes in Digital Cookie
3/23: Troop Final Rewards due in eBudde (11:59pm)
3/24: SU Final Rewards due in eBudde (11:59pm) - Troop paperwork due to SUCM
3/25: ASSN Final Rewards due in eBudde (11:59pm) - SU paperwork due to ACM
