Pet Boarding and Daycare Expo West 2018 Program Guide

PROGRAM GUIDE

NEW

AND

and daycare

EXPO WEST

APRIL 30 – MAY 3, 2018 LOS ANGELES MARRIOTT BURBANK AIRPORT

BURBANK, CALIFORNIA www.PetBoardingExpoWest.com

KEYNOTE: The State of the Pet Care Industry MONDAY, 6:30-8PM

KEYNOTE SPEAKERS: Laura Laaman & Teija Heikkilä This year’s keynote address, The State of the Pet Care Industry, will be delivered by Laura Laaman & Teija Heikkilä, who are two of the most prominent and transforming women in the pet care industry today.

Laura Laaman & Teija Heikkliä will each share five proven and advanced strategies to improve your pet care business, regardless of its current size. Their goal is to help attendees create unprecedented profits by implementing these structured processes.

Outstanding Pet Care clients are among the most successful pet care facilities in North America. National Kennel Sales sell their clients’ businesses for record-breaking multiples.

Together, Laura and Teija will provide transformational strategies for pet care businesses at any level.

Immediately following the Keynote Address, free to all attendees.

Join the keynote speakers, Teija Heikkilä, Founder and Principal Broker of National Kennel Sales & Appraisals, Laura Laaman, Founder of Outstanding Pet Care and our co-sponsor, LiveOak Bank, leading lender for the Pet Care and Veterinary Industries, for the opening night meet & greet immediately following the Keynote Address. Mingle with your peers and enjoy conversation, free drinks and hors d’oeuvres.

OPENING NIGHT

MEET & GREET PARTY

TRADE SHOW

TRADE SHOW HOURS:

WED & THURS: 10 AM to 4PM

One of the most exciting parts of the week is your chance to visit booths from all over the nation. Many will be offering fantastic bargains, show specials, and discount pricing.

Get ready to stock up!! See state-of-the-art equipment. Talk to movers and shakers in the industry. Bring your staff and let them have a great learning experience!

EXHIBITING COMPANIES* • American Kennel Club • Barkleigh Productions, Inc. • Black Diamond Radio • Blue-9 Pet Products • Broadly.com • Cleanwise, LLC • Dane Creek Capital Corp.

• Direct Animal Products • Electric Cleaner Company

• Gingr • Happy Howie’s Natural Dog Treats • Health Technology Prof Products, Inc. • Iv San Bernard USA • K9 Resorts Daycare & Luxury Hotel • K9grass By Foreverlawn • Kinn, Inc. • Mason Company

• NVA Pet Resorts • Ogena Solutions • PACCC - Professional Animal Care Certification Council • Pawloyalty Software • Permatek Coatings • PetAirapy • PetExec • ProPet Software • RetrieveOne Advisors

• Shor-Line • Snyder Mfg. Co. • Stone Mountain Pet Products • Superzoo / Atlanta Pet Fair / WPA • The Dog Gurus • Thornell *Expected to exhibit

For a complete list of exhibiting companies, go to PetBoardingExpoWest.com

PROFE S SIONAL

PET BOARDING CERTIFICATION

TUESDAY SEMINARS

Professional Pet Boarding Canine Infectious Respiratory Disease Certification with Laura Laaman, Dr. Robert Duquette & Claire Ellington Canine Cough and Canine Influenza are now common occurrences in most pet care facilities. In fact, they’re nearly as common as the common cold in human daycares. This certification course has the most up to date information and is designed for pet care facility owners, managers, and staff to educate them on the causes, prevention and treatment of these illnesses, as well as how to respond to an outbreak.

CERTIFIED

C E R T I F I C A T I ON

Causes of Bordetella, Parainfluenza, Adenovirus, and Influenza will be explored, and attendees will learn about the transmission and symptoms of each. A look into how veterinarians diagnose and treat these diseases will help attendees identify and understand them, and also learn about the different vaccine types, their effectiveness, and the latest facility disinfection protocols.

Outbreak response & management will also be covered, and attendees will learn what to do when there are active cases of these diseases in their communities, how to respond to an outbreak in their facilities, and learn the best prevention methods as well as how & when to contact veterinarians and pet parents.

Valuable handouts will be provided, including: How, when, and why to notify pet parents when a disease is confirmed in your area or facility, Canine Cough handouts for pet parents and employees, Canine Flu handouts for pet parents and employees, Daily cleaning & disinfecting charts, and Outbreak response protocols. At the end of the course you will receive directions on how to complete the test and receive the certificate for this course, which will be done online.

Designing Your Doggie Day staffing ratios, cleaning systems, to your business growth and even construction materials, design and ruin your reputation. Join Jamie Care – Greg Taylor, Robin

Bennett & Susan Briggs Doggie daycare has become an important part of the pet boarding business. This is a change from 10, and certainly 15 years ago when daycare was not popular and difficult to find. The vast majority of pet resorts being built today incorporate doggie daycare and older facilities are redesigning or adding on to offer the service. It is an attractive way to add additional revenue and build tighter bonds with customers. This presentation will focus on what issues to think about when building a daycare area in a facility. Daycare design expert, Greg Taylor will team up with “The Dog Gurus”, Robin Bennett and Susan Briggs to cover space requirements, flooring options,

more. The audience will have time Migdal as she offers best practices at the end to ask questions. on staff on-boarding and education.

The Elephant in the Room: Educating & Retaining Staff – Jamie Migdal

The pet industry is huge, recession-proof, and attracts people from all walks of life looking to turn their passion for pets into a business. But when they get there, they find out that managing a staff is really hard. Their employees are often part-time, entry level, and have no formal pet care education.

And without the right tools and training made specifically for the pet industry, business owners can experience up to 100% annual staff turnover. The constant upheaval of always needing to find and train new staff can put a screeching halt

Total Integration: Mastering the Management of Business – Eric Beck

In this hands–on workshop & round table, we will help you refine and produce strategic procedures to enhance the management of the most important aspects of your facility: People, Money, and Facility with the following focus areas: Managing & Hiring for Performance (including millennials), Growing Managers and Team Leaders, Developing Motivational Goals, and Automating Effective Facility Management Strategies. You’ll hear from facility owners at the top of their game— their challenges and solutions!

TUESDAY SEMINARS Ask the Experts: Everything You Wanted to Know About Opening a Pet Resort Part 1 with Greg Taylor, Al Locker, Mitch Tisher, Nancy Webb, & Lon Brewer

?

Part 2 with Mel Forbes, Annette Uda, Ken Karmie and John Sturgess Opening a pet resort involves a LOT of decisions. There are many areas of expertise an owner must master and make evaluations on: kennels, grooming, cleaning, financing, floors, design, etc. This seminar will be divided into two parts. The first part will be approximately 2½ hours and will focus on helping prospective new owners, or existing owners looking to remodel, learn the short cuts, rules of thumb and cheat codes on some of the primary areas of concern when undertaking these projects. Attendees will leave knowing what type of credit score they require for a loan, what to expect when applying for an SBA guarantee, pros and cons of different flooring options and their location on the price curve, cleaning systems, best drain location and design, how much kennel and cattery equipment costs, most common sizes and ways to maximize revenue in your buildings footprint, and many other pieces of information the presenters have learned over many years and facilities.

The presenters will include Greg Taylor with Mason Company; the leading designer and manufacturer of animal enclosures, Al Locker with Turnkey; a design–build–consulting firm focusing on pet care facilities, Mitch Tisher with Spray Master Technology; the leading commercial power cleaning company for animal care and other markets, Nancy Webb with Gulf Coast Bank; who specializes in financing pet care facilities, and Lon Brewer with Permatek Coatings; the only resinous (epoxy) floor firm focused on animal care.

The last 90 minutes will be devoted to Q&A with a panel of experts. The presenters from Part 1 will be joined by other authorities on cleaning and disinfecting, artificial grass, and UV light as a disinfectant. In addition, the panel will include some pet resort owners who have built multiple facilities. The experts will include Mel Forbes from Health Technologies, Annette Uda from PetAirapy, Ken Karmie from Foreverlawn, and John Sturgess with ADOGO Pet Hotels. This will allow the audience to ask more specific questions or inquire on topics not covered earlier by the experts.

Heroes for Healthy Pets — Dr. Courtney Campbell The Heroes for Healthy Pets Certification in Infectious Disease Management is a program sponsored by Barkleigh Productions, The International Boarding and Pet Services Association, National Association of Veterinary Technicians in America (NAVTA), and Pet Sitters, International. The Heroes for Healthy Pet’s Certification is open to all pet and veterinary professionals. To become certified, both modules must be completed and the certification examination must be passed.

Part 1: Understanding Infectious Disease: This seminar will discuss common transmissible diseases of dogs, including pathogens of CIRDC (canine infectious respiratory disease complex—including dog flu), Leptospirosis, Parvo, and Distemper.

The lecture will give an overview of the incidence rate, how to recognize the clinical signs of illness

and how to recognize signs of illness in dogs, and prevention. Management of outbreaks in group environments such as kennels and doggie daycares and options for prevention, including vaccination and sanitation protocols will also be discussed.

Part 2: Effective Infectious Disease Control: To remain competitive in this market, pet professional businesses must keep their pet owners happy and this means keeping pets healthy. In 2016, leading experts on infectious disease developed a consensus statement to recommend best practices for pet care and safety for pet professional businesses such as kennels, veterinary facilities, doggie daycares, dog walkers, groomers, and training facilities. This program covers the topic of best practices of sanitation and prevention of infectious disease spread.

TUESDAY SEMINARS Understanding & Evaluating Your K9 Clients – Laura Pakis In this two part seminar, you will learn how to read dog body language and then apply that to your temperament testing/evaluations for daycare and boarding dogs.

Hour 1) How to “Speak” Dog: Ever wonder about a dog’s behavior and whether it is or isn’t appropriate? A wagging tail may not always indicate a friendly dog. Dogs are very expressive animals. They communicate when they're feeling happy, sad, nervous, fearful and angry, and they use their faces and bodies to convey much of this information. Dog body language is an elaborate and sophisticated system of nonverbal communication that, fortunately, we can learn to recognize. By the end of this workshop you will be able to “read” a dog’s changes in body postures and facial expressions and know their feelings and intentions toward other dogs in your care. We’ll even throw in some body language you can do to let the dog know you’re their friend.

Hour 2) The Why's & How's of Temperament Testing: A dog's temperament is

essentially the dog's general attitude toward people and other animals, and is a result of both inherited and environmental factors. Temperament testing evaluates an individual dog's temperament through a series of tests that measure traits including stability, confidence, shyness, friendliness, aggressiveness, protectiveness, prey instincts, play drive, and self-defense instincts, and ability to distinguish between threatening and nonthreatening situations. During this workshop you will learn the guidelines for temperament testing, the reasons for performing them as well as how to accomplish a temperament test on a dog.

How to Add Enrichment in Your Facility: Games, Activities & Skill Building for Daycare Dogs

– Teena Patel Behavioral wellness is extremely important in the dogs that we care for, but many facilities are stumped about exactly how they can add more individual enrichment activities to already busy daily schedules. Thankfully, there are simple ways for you to work dogs one-on-one and in very small groups.

Offering skill building classes is a great way to prepare dogs for daycare while diversifying your business. It's also an ideal first-step toward offering enrichment at your facility. This individualized focus prepares dogs for a successful transition into more regular daycare attendance, because they'll already have the skills and knowledge required to thrive.

Attendees will learn about far more than games and activities - focusing on how to create a program that teaches skills like impulse control and emotional stability. Skill building helps employees, too. Attendees will learn how to train their team (including new hires) in canine skill building using a systematized and targeted approach to advancing dog daycare.

Teena will also provide a step-by-step guide on how to add more enrichment activities to your facility. This isn't about group play; you'll learn how to do more with individual dogs, and Teena will demonstrate and explain various activities, games, and exercises that you can use in your business. She'll also cover how to build and use your own activity kits so that the dogs you're caring for can exercise their bodies and their minds. You'll walk away with concrete, actionable ideas that can be implemented at your own facility.

ROUND TABLE DISCUSSION LUNCHEONS

LUNCHEONS

TUESDAY: 11:30 AM –1:00 PM WEDS & THURS: NOON–1:30 PM

Network with fellow pet boarding professionals at our meet and greet luncheons. On Tuesday, Wednesday and Thursday afternoon, the hotel restaurant will be reserved exclusively for attendees of the Pet Boarding & Daycare Expo West. Luncheon ticket holders can enjoy a delicious meal while discussing the industry with those who are just as passionate about caring for pets. Share stories, “talk shop,” or use the provided discussion questions to guide your conversation during this time of camaraderie with like–minded pet care professionals.

Luncheon events are included in SELECT registration packages. They can also be purchased separately.

WEDNESDAY SEMINARS Quiet Dog Daycare Workshop

– Laurie Wagner Calm the crazy, build up the timid, and reduce barking, jumping, humping & marking.

This four-hour, three part program is designed to help dog professionals help & retain more dogs—and make more money!

Part 1) Through the Dog’s Eyes: This interactive session provides a unique insight into the dog’s perspective and will be an eye–opening change to the way you interact with dogs.

If you want to prevent dog bites, you need to learn—and be able to teach your staff how the dogs see you.

Part 2) Can You Speak Dog?: Dogs are primal creatures and to deny that is foolish. You could spend time teaching individual dogs how to understand human language (traditional obedience training) or you can take the time and initiative to learn their language.

In this session, you will learn the keys to understanding what they’re trying to tell us and what messages our body language is sending to them. Our movements are telling them things—don’t you want to know what message is being sent?

Part 3) Blending in The Fringe: In this two–hour session, you will learn the process of slowing down the bold and bringing out the timid. This system will allow you to keep/ better manage the problem dogs, therefore making more money.

This session will include Laurie’s “Daycare Rules” for humans, as well as what good play looks/ sounds like, hiring processes that work, what their pre–eval & eval process looks like, and what their policies are to ensure a safe environment for dogs & staff.

Your Moment! Design, Achieve, Sustain

– John Sturgess In this session you will learn how to follow a well-designed process to achieve your goals, design and champion your business process, achieve success by engaging and empowering your team to build a winning culture, and grow and sustain your business. The three areas of focus will include 1) Design: From the beginning to ongoing design that includes customer, brand, focus & process models, 2) Achieve: Small & big wins through empowerment, engagement & measurement models, and 3) Sustain: Once you reach your goals, be able to sustain them through segmentation, differentiation, growth & reinvention models.

You will walk away with an understanding of empowering yourself and engaging your professional teams to maximize your efforts to achieve your goals.

Your Client Acquisition Process: Will You Thrive?

– Laura Laaman Even the best businesses lose clients each year. Why? Pet parents move, no longer need your services, or are lured away by your competition. The most successful business owners understand this and recognize it as an opportunity for growth.

They work diligently to ensure that each new lead is handled with the same skill used in caring for their guests. If you’re not totally confident that your company consistently turns phone calls, facility tours, and internet leads into reservations, this seminar will change the way you view your business. This is a seminar not to be missed!

Talk Dirty to Me

– Chris Quinlan Join Chris Quinlan for a funny and educational presentation on sanitation in the pet care industry. This class will stress the importance of cleaning in your boarding, grooming, and daycare businesses. Chris will talk about the difference between cleaning, sanitizing, and disinfecting. He will go over the basic products needed to get it done right and share some best practices that will save you both time and money.

Join us for this entertaining and informative presentation!

Get Five-Star Reviews on Google, Yelp, & Facebook

– Laura Nelson When consumers are searching online for pet boarding or daycare options in your area, do you show up? Whether potential clients are searching for somewhere new or are following up on a referral from a friend, it’s critical that you stand out and shine. Learn how you can bolster your business’s online presence to attract new clients. In this session, you will learn how to use free tools to take control of and improve your pages, identify your best customers and generate five-star feedback on the most important review sites, and improve your website to drive more leads. Attendees will learn best practices in customer followup and referral strategies that can be applied immediately.

Choosing Durable Materials for Animal Care Interiors

– Ritch Batterton When building or updating your facility, the decisions that need made are endless. And choosing materials for your interior finishes are no different. In this seminar, Ritch will cover many common

WEDNESDAY SEMINARS materials used in the interiors of animal care facilities, along with their pros and cons.

Be Prepared for Medical Emergencies

– Dr. John Boyd & Dr. Christina Branshaw We do everything to prevent them, but sometimes medical emergencies in the boarding and daycare setting still happen. When an emergency does arise, you and your staff need to be prepared. Dr. Boyd & Dr. Branshaw will cover the types of emergencies that are common, what you can you do to help stabilize patients and how to know when transfer is necessary.

Specific topics they will be covering are bloat, wounds, dog fights, and seizures, as well as any other audience questions.

Mental Health and The Dog Daycare Industry

– Teena Patel Dog daycare owners and operators are burnt out, but there’s a way to fix that. Creating and implementing systems can help take the emotions out of things, making it easier to do our best work for dogs, staff members, and ourselves. This interactive workshop will be designed to get people to share, with an emphasis on how to stop feeling torn down by judgment, emotions, and stress.

Medical Exams: Save Your Clients, Save Your Company – Laura Pakis

There’s nothing worse than an upset client, especially when you can avoid the situation by taking 10 minutes with their dog. In this seminar, Laura will go over the basics

of performing a thorough medical exam on all incoming clients. Gaining the tools necessary to perform an intake exam will save you money and headaches by lessening medical issues and keeping clients happy.

Chewing the Bone: Systems & Processes to Make Your Business Operate Smooth

– Bella Vasta Just because we are business owners, doesn’t mean we have to be buried under it all. Join Bella to learn how you can be on top of it as we dive through the most common hiccups in every pet business including accounting, scheduling, staffing, operations, & marketing.

You can walk out of this seminar with new systems and processes to implement to create your own smooth-running business.

THURSDAY SEMINARS Adding Boarding to Your Veterinary Practice

– Greg Taylor Whether you’re adding boarding or expanding your existing boarding in your veterinary practice, adding medical boarding or an isolation unit to your kennel this is one you don’t want to miss.

You’ll learn best practices when adding or expanding boarding to your practice, the advantages and disadvantages of the most popular dog and cat enclosure systems used for boarding, how to prevent cross-contamination issues between kennels and how to create a stress-free environment for cats, as well as acquire knowledge of what a typical kennel or cottage costs. It is also valuable for any veterinarian working with animal shelters or in any environment where animal housing may present safety or disease

contamination concerns. RACE, AIA, CES approved.

Preventing Respiratory Infectious Disease in Pet Care Facilities

– Annette Uda “I’m requiring the vaccines.

I’m doing the cleaning. Why am I still having outbreaks?” Dog flu, canine cough, and other airborne respiratory infectious diseases can shut down a facility for weeks—and impact your business reputation indefinitely. Even if you have vaccine and surface cleaning protocols in place, you’re still missing a key prevention aspect—cleaning the air. In this session, we discuss exactly how these diseases spread and how they can be mitigated. We’ll go beyond vaccines and typical surface cleaning methods to best protect your business and the

animals in your care.

Be Bold, Be Different, & Do Right from the Start

– Teena Patel You’ve opened your new dog daycare (or will be doing so shortly), congratulations! Now is the perfect time to try an innovative business model that allows you to differentiate your facility while giving companion dogs their best possible lives. In this motivational seminar, Teena Patel will show attendees how to forge a bold path with their new dog daycare businesses, a path that reduces operational stress and creates opportunities for staff, dogs, and business owners themselves. If you want to set your business - and dogs - up for success right from the very beginning, this session will show you the way.

THURSDAY SEMINARS Work It! How to Sell Yourself in the Pet Industry – Jamie Migdal

So many pet professionals have bold plans to start their own company and become a name brand in the field/industry. But after the blue-sky thinking is done, you have to come back to earth and figure out how to sell yourself. There are many tools available to help you grow and sell, and quite often new owners can become bogged down in the minutiae and paralyzed by too many options. Join Jamie Migdal as she walks you through some of the best tools on the market and ways to plan a realistic, sustainable course of action that can help you meet and exceed your goals.

The Smell of Success

– Mel Forbes One of the top criteria pet owners use when choosing a Daycare or Boarding facility is what does it smell like? In this class we will discuss odor control management and which odor control products work the best, the importance of cleaning HVAC intake vents, hair and fur removal, and artificial turf maintenance. Mel will also share solutions on how that “clean smell” can be achieved without overwhelming perfumed products.

If the “smell of success” is what you’re after, come learn how 30 years of proven animal care cleaning solutions can help you reach that goal.

Stressed Out: Handling Stress in Boarding and Daycare Pets

– Dr. John Boyd & Dr. Christina Branshaw Join Dr. Boyd and Dr. Branshaw in this seminar about handling those pets who exhibit signs of stress in the boarding or daycare setting.

This discussion will cover common conditions that you will encounter with pets that are manifestations of stress, as well as ways to minimize stress and therefore minimize these conditions. Every facility gets them so learn how to identify and manage this common condition to provide the pets in your care with a more relaxing stay.

Can Benevolent Leadership End Your Staff Drama?

– Susan Briggs & Robin Bennett Are you ready to spend less time resolving staff issues? In this seminar Susan and Robin will share how to make the same benevolent leadership model used with the dogs work for your staff. You’ll learn the top tools you need in your manager’s toolbox to effectively manage and lead your team without the drama.

The Reactive Dog

– Robin Bennett What do you do with reactive dogs? Can you help them in a group play setting? In this seminar, Robin will discuss the ways to set up a reactive dog class that can help owners learn how to teach their dogs to relax in the presence of other dogs. Tips for dealing with a

REGISTER ONLINE:

www.PetBoardingExpoWest.com

dog that barks, lunges and pulls when he sees another dog, how to teach dog owners to refocus their dog using safe, humane, dogfriendly methods based on classical conditioning, and desensitization will all be covered.

Barking Up the Right Tree: Networking Your Pet Business – Bella Vasta

Networking doesn't have to be a scary word. Learn as Bella shows you how to be as excited as a puppy about your next networking opportunity. She will teach you exactly what works when networking in big crowds to 1:1 to get the right types of people in your pack and barking up the right tree.

The Strategic Business Advantage of Artificial Grass – Ken Karmie

Artificial grass can change the appearance of a facility significantly. This session will explore the "strategic business advantages” which include marketing, operations, staff morale as well as the significant impact it can have on the bottom line. This session will include a case study presented by a facility owner that can share their personal experience.

Understanding What Metrics Drive Your Business – Garret Tadlock

Business owners can become so overwhelmed with the day to day operations that they often times don’t know how to start working ON their business. In this interactive session you will learn what thriving facilities are measuring and how these indicators can enable your staff to drive profitability, deliver the highest quality of care & create happier brand advocates out of clients.

LOCATION MARRIOTT LOS ANGELES BURBANK AIRPORT • BURBANK , CA The Los Angeles Marriott Burbank Airport is ready to roll out the red carpet for you, with 4-star hotel amenities and a wonderful location.

Whether you’re in Burbank for work or to explore Universal Studios®, the Hollywood Walk of Fame and Warner Bros. Studios, we’ll make you feel at home, with spacious accommodations and a commitment to friendly service. Savor creative cuisine and delicious drinks at E.D.B., our outdoor restaurant, or enjoy a meal at Daily Grill and a cup of Starbucks® coffee at Media Lounge. Elsewhere at the hotel, you can challenge yourself to a workout at the fitness center, or take a dip in one of our two outdoor pools, located at the East and West Towers. Relax by the fire pit, or snooze in one of our shaded cabanas.

With over 45,000 square feet of versatile space, our hotel is one of Burbank’s premier destinations for meetings and events. And our complimentary airport shuttle service makes travel stress-free. Plan your visit to the 4-star Los Angeles Marriott Burbank Airport today.

ROOM RATE

2500 North Hollywood Way

$185* / Night *Tell them you are with Pet Boarding & Daycare Expo West

800-228-9290

Burbank, CA 91505 www.marriott.com

CUT OFF DATE 4/6/2018

NO PETS ALLOWED AT THE SHOW

SPEAKERS

RITCH BATTERTON

ERIC BECK

ROBIN BENNETT

DR. JOHN BOYD

DR. CHRISTINA BRANSHAW

SUSAN BRIGGS

DR. COURTNEY CAMPBELL

DR. ROBERT DUQUETTE

CLAIRE ELLINGTON

MEL FORBES

TEIJA HEIKKILA

KEN KARMIE

FOR SPEAKER BIOS PLEASE VISIT: www.PetBoardingExpoWest.com/ Speakers

SPEAKERS

LAURA LAAMAN

JAMIE MIGDAL

LAURA NELSON

LAURA PAKIS

TEENA PATEL

CHRIS QUINLAN

JOHN STURGESS

GARRET TADLOCK

GREG TAYLOR

ANNETTE UDA

BELLA VASTA

LAURIE WAGNER

SCHEDULE MONDAY

3 PM

REGISTRATION OPENS

6:30–8 PM Keynote: The State of the Pet Care Industry — Laura Laaman & Teija Heikkila 8 AM

1–5 PM Total Intergration: Mastering the

Management of Business

— Eric Beck

REGISTRATION OPENS

TUESDAY

9–11 AM Heroes for Healthy Pets

— Dr. Courtney Campbell

The Elephant in the Room:

Educating & Retaining Staff — Jaime Migdal Understanding & Evaluating

Your K9 Clients — Laura Pakis Designing Your Doggie Day Care

— Greg Taylor, Robin Bennett &

Susan Briggs 11:30–1PM ROUND TABLE LUNCHEON

8 AM

REGISTRATION OPENS

9-10 AM SESSION 1

WEDNESDAY

Quiet Dog Daycare Workshop:

Part 1 — Laurie Wagner

Your Client Acquisition Process: Will You Thrive? — Laura Laaman

10 AM

TRADE SHOW OPENS

Medical Exams: Save Your Clients, Save Your Company — Laura Pakis Talk Dirty To Me — Chris Quinlan

12–1:30PM ROUND TABLE LUNCHEON 2-3 PM SESSION 2 Quiet Dog Daycare Workshop:

Part 2 — Laurie Wagner

8–10 PM NATIONAL KENNEL SALES

MEET & GREET PARTY

How to Add Enrichment in Your Facility — Teena Patel

THURSDAY

REGISTRATION OPENS

9-10 AM SESSION 4

Stressed Out: Handling Stress in Boarding

& Daycare Pets — Dr. John Boyd & Dr. Christina Branshaw

Can Benevolent Leadership End Your Staff Drama? — Susan Briggs & Robin Bennett

Work It! How To Sell Yourself In the Pet Industry — Jamie Migdal

Ask the Experts: Everything You Wanted To Know About Opening a Pet Resort —Greg Taylor

Get Five–Star Reviews on Google,Yelp & Facebook — Laura Nelson

Mental Health & the Dog Daycare Industry — Teena Patel

4-6 PM SESSION 3

Your Moment! Design, Achieve, Sustain — John Sturgess

Quiet Dog Daycare Workshop: Part 3 — Laurie Wagner Be Prepared for Medical Emergencies — Dr. John Boyd & Dr. Christina Branshaw

Chewing the Bone: Systems & Processes to Make Your Business Operate Smooth —Bella Vasta

Choosing Durable Materials for Animal 4 PM

Care Interiors — Ritch Batterton 8 AM

Professional Pet Boarding Canine Infectious Respiratory Disease Certification — Laura Laaman, Dr. Robert Duquette & Claire Ellington

TRADE SHOW CLOSES

Be Bold, Be Different, & Do Right From the Start — Teena Patel

Barking Up The Right Tree: Networking Your Pet Business — Bella Vasta

Preventing Respiratory Infectious Disease in Pet Care Facilities — Annette Uda

12–1:30PM ROUND TABLE LUNCHEON

2-3 PM SESSION 6

The Reactive Dog — Robin Bennett

Adding Boarding to Your Veterinary Practice The Strategic Business Advantage of — Greg Taylor

Artificial Grass— Ken Karmie

10 AM

TRADE SHOW OPENS

11–12 PM SESSION 5

The Smell of Success — Mel Forbes

Understanding What Metrics Drive Your Business — Garret Tadlock 4 PM

TRADE SHOW CLOSES

Pet Boarding & Daycare Expo West 2018 Registration One person registering per form, please • Make copies or list others on another paper

Check One:  Boarding  Daycare  Pet Sitting  Grooming  Retailing  Training

Name (Print Clearly): Business Name: Address: City/St/Zip Phone: (

 Vet Services  Other:

)

_________________

Email:

A LA CARTE

PACKAGES 1

2

 GOLD – $399 ($584 value) Keynote, education Tuesday through Thursday, all luncheons, & two-day trade show. You may go in & out of educational sessions. Some sessions overlap.  SILVER – $299 ($476 value)

Keynote, education Tuesday through Thursday and two-day trade show.

You may go in and out of educational sessions. Some sessions overlap.

3

 BASIC DELUXE – $269 ($326 value) Keynote, education Wednesday through Thursday, Wednesday & Thursday luncheons, two-day trade show. You may go in and out of sessions, some sessions overlap.

4

 BASIC – $199 ($248 value)

Keynote, Wednesday through Thursday seminars, two-day trade show.

You may go in and out of sessions, some sessions overlap.

5

 TRADE SHOW SPECIAL – $15 Two-day trade show

TRADE SHOW – $10 per day ($15 at door) 6

 Wednesday 7  Thursday

Total: $________  Check  MC/Visa/Discover

Name on Card: ___________________________________ #__________________________________ Exp. Date: __________________________ Make Checks Payable to: Barkleigh Productions, Inc. 970 W. Trindle Road • Mechanicsburg, PA 17055 (717) 691-3388 • FAX (717) 691-3381 email: info@barkleigh.com

TUESDAY EVENTS (KEYNOTE FREE TO ALL ATTENDEES) 8  Heroes For Healthy Pets $79 9  The Elephant In The Room: $79 Educating & Retaining Staff 10  Understanding & Evaluating K9 Clients $79 11  Designing Your Doggie Day Care $79 12  Total Integration: Mastering the

Management of Business $149 13  Professional Pet Boarding Certification Canine Infectious Respiratory Disease $149 14  How to Add Enrichment in Your Facility $149 15  Ask the Experts: Everything You Wanted $149 to Know about Opening a Pet Resort 16  Tuesday Luncheon $39 WEDNESDAY EVENTS 20  Wednesday Program Sessions $149 21  Wednesday One Hour Sessions (each) $49

# _________ x $49 = $ ____________

22  Wednesday Two Hour Sessions (each) 23

 Wednesday Luncheon

THURSDAY EVENTS 24  Thursday Program Sessions 25  Thursday Individual Sessions (each) 26

$79

# _________ x $79 = $ ____________ $39

$99 $49

# _________ x $49 = $ ____________

 Thursday Luncheon

$39

Refund Processing Fee - $30

Programs are 20% higher at the door if available!

PBDW18 #

Register online at www.PetBoardingExpoWest.com

PROGRAM SELECTION Select ONE program from each education session that you might attend. This will enable us to plan adequate seating for your comfort. One per attendee please!

MONDAY 1.  The State of the Pet Care Industry 2.  Meet And Greet Party TUESDAY: 9 – 11 AM (Choose 1) 3.  Heroes For Healthy Pets 4.  The Elephant In The Room:

Educating and Retaining Staff 5.  Understanding & Evaluating Your

K9 Clients 6.  Designing Your Doggie Day Care TUESDAY 1–5 PM (Choose 1) 7.  Total Integration: Mastering the

Management of Business 8.  Professional Pet Boarding Canine

Infectious Respiratory Disease Certification 9.  How to Add Enrichment in Your

Facility: Games, Activities & Skill

Building for Daycare Dogs 10.  Ask the Experts: Everything You

Wanted to Know About Opening

a Pet Resort WEDNESDAY 9–10 AM: Session 1 (Choose 1) 100.  Quiet Dog Daycare Workshop –

Part 1 101.  Your Client Acquisition Process:

Will You Thrive?

102.  Medical Exams: Save Your Clients,

Save Your Company 103.  Talk Dirty To Me WEDNESDAY 2 PM: Session 2 (Choose 1) 200.  Quiet Dog Daycare Workshop

– Part 2 201.  Choosing Durable Materials

For Animal Care Interiors 202.  Get Five–Star Reviews on

Google, Yelp, & Facebook 203. Mental Health & the Dog

Daycare Industry

WEDNESDAY 4 PM: Session 3 (Choose 1) 300.  Quiet Dog Daycare Workshop

– Part 3 301.  Be Prepared for Medical Emergencies 302.  Your Moment! Design, Achieve, Sustain 303.  Chewing the Bone: Systems &

Processes to Make Your Business

Operate Smooth THURSDAY 9 AM: Session 4 (Choose 1) 400.  Stressed Out: Handling Stress In

Boarding & Daycare Pets 401.  Can Benevolent Leadership End

Your Staff Drama?

402.  Work It! How to Sell Yourself in

the Pet Industry 403.  Adding Boarding to Your

Veterinary Practice THURSDAY 11 AM: Session 5 (Choose 1) 500.  The Smell Of Success 501.  Be Bold, Be Different, & Do Right

from the Start 502.  Preventing Respiratory Infectious

Disease in Pet Care Facilities 503.  Barking Up the Right Tree:

Networking Your Pet Business THURSDAY 2 PM: Session 6 (Choose 1) 600.  The Reactive Dog 601.  The Strategic Business

Advantage of Artificial Grass 602.  Understanding What Metrics

Drive Your Business

SEND COMPLETED FORM TO Barkleigh Productions, Inc. 970 W. Trindle Road Mechanicsburg, PA 17055 FAX (717) 691-3381

PACKAGES

GOLD GEE

CRKAAD PAT

$399

$584 VALUE

B E S T V A LU E !

• Admission to ALL educational sessions Tuesday to Thursday • Admission to Wednesday & Thursday Trade Show

$476 VALUE

BASIC DELUXE

• Admission to ALL educational sessions Tuesday to Thursday • Admission to Wednesday & Thursday Trade Show • Admission to ALL luncheons

SILVEGREE

CRKAAD PAT $299

BASIC

PACKAGE

• Education sessions Wednesday to Thursday • Wednesday and Thursday luncheons • Wednesday and Thursday Trade Show

• Education sessions Wednesday to Thursday • Wednesday and Thursday Trade Show

$269

$199

TRADE SHOW SPECIAL Wednesday and Thursday Trade Show NO TRADE SHOW MONDAY & TUESDAY

$15

Monday’s Keynote Address is FREE to all attendees One-Day Trade Show passes are available $10 per day

REGISTER ONLINE: www.PetBoardingExpoWest.com

Change Service Requested

Barkleigh Productions, Inc. 970 West Trindle Road Mechanicsburg PA 17055 Presorted Standard US Postage PAID Permit #4475 Baltimore, MD