Pet Boarding and Daycare Expo 2018 Program Guide

PROGRAM GUIDE

and daycare

EXPO

November 5-8, 2018 HERSHEY LODGE & CONVENTION CENTER HERSHEY, PA www.PetBoardingexpo.com

TRADE SHOW TRADE SHOW TRADE SHOW HOURS WEDS & THURS 10 AM TO 4PM

“This year’s trade show will be the largest yet, featuring nearly 60 vendors showcasing their products and services for all things boarding and daycare. Many will be offering fantastic bargains, show specials and discount pricing.

Make this show your buying event of the year!”

EXHIBITING COMPANIES* • Alpha Tech Pet, Inc. • Animal Care Equipment & Services, LLC • Black Diamond Radio • Blue-9 Pet Products • Business Insurers of the Carolinas • Campbell Pet Company • Cleanwise, LLC

* Expected to Exhibit

• Crown Royale LTD • Direct Animal Products • Ecolab • Electric Cleaner Company • EnvyPet • FMD Architects • Gingr • K9Grass Forever Lawn • Kuranda USA

• LGL Animal Care Products, Inc. • LifeLearn, Inc. • Live Oak Bank • Market Hardware, Inc. • Mason Company • Morton Buildings • Nitebeam Products • NVA Pet Resorts • PACCC

• Pawfinity • ProPet Software • Shor-Line • Snyder Mfg. Co. • Spray Master Technologies • Thornell • Turnkey, Inc. • VetMatrix • Virox Animal Health

For a complete list of exhibiting companies, go to PetBoardingExpo.com

KEYNOTE SPEAKER

PHILLIP PARIS GUIDING PRINCIPLES FOR SUCCESS IN TODAY’S PET CARE INDUSTRY

MONDAY 6–8 PM Free to all attendees.

In this year’s Keynote Presentation, Phillip will deliver dynamic and relevant guiding principles and strategies that any business of any level can immediately implement to create an amazing shift in their business. Many businesses are “stuck” in routines and processes and often don’t see other ways of doing things and have often just “followed” what other businesses are doing, all while being frustrated with the process and lack of revenue. Break the cycle and create a win!

Phillip’s innovative and humorous approach to business will leave attendees with relevant and actionable information that can immediately transform any business to a higher level!

MONDAY EVENING MEET & GREET MONDAY 8PM–10PM Come join your pet care peers, for the opening night meet & greet, immediately following the Keynote Address. Free to all attendees!

TUESDAY SEMINARS

FORM AND FUNCTION: A ROUND TABLE ON FACILITIES

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— Dr. John Boyd & Panel of Industry Experts Get all your questions answered in this four-hour, all-encompassing round table discussion on facilities. Whether you are building new, expanding, renovating or just need some info on upkeep — you’ll learn it all here and come away knowing how to get the most out of your facility. Your questions will be answered by industry experts; from animal care facility designers to multi-facility owners — these people know their stuff.

There will be a focus on how design and space planning relates to operational flow.

Other items covered will be drains vs. no drains, cages, kennels, suites & bedrooms vs. common space, flooring, ventilation, sound attenuation and a thousand other things. Bring your questions and be ready to pick the brains of the best of the best in the animal care industry!

Quiet Dog Daycare Workshop — Laurie Wagner Calm the crazy, build up the timid, and reduce barking, jumping, humping & marking. This four-hour, three-part program is designed to help dog professionals help & retain more dogs - and make more money!

Part 1) Through the Dog’s Eyes This interactive session provides a unique insight into the dog’s perspective and will be an eye-opening change to the way you interact with dogs. If you want to prevent dog bites, you need to learn — and be able to teach your staff how the dogs see you.

Part 2) Can You Speak Dog? Dogs are primal creatures and to deny that is foolish. You could spend time teaching individual dogs how to understand human language (traditional obedience training) or you can take the

time and initiative to learn their language. In this session, you will learn the keys to understanding what they’re trying to tell us and what messages our body language is sending to them. Our movements are telling them things — don’t you want to know what message is being sent?

Part 3) Blending in the Fringe In this two-hour session, you will learn the process of slowing down the bold and bringing out the timid. This system will allow you to keep/ better manage the problem dogs, therefore making more money. This session will include Laurie’s “Daycare Rules” for humans, as well as what good play looks/sounds like, hiring processes that work, what their pre-eval & eval process looks like, and what their policies are to ensure a safe environment for dogs & staff.

TUESDAY SEMINARS Heroes for Healthy Pets — Dr. Madeleine Stahl

The Heroes for Healthy Pets Certification in Infectious Disease Management is a program sponsored by Barkleigh, The International Boarding and Pet Services Association, National Association of Veterinary Technicians in America (NAVTA), and Pet Sitters, International. The Heroes for Healthy Pets Certification is open to all pet and veterinary professionals. To become certified, both modules must be completed and the certification examination must be passed.

Part 1: Understanding Infectious Disease: This seminar will discuss common transmissible diseases of dogs, including pathogens of CIRDC (canine infectious respiratory disease complex- including dog flu), Leptospirosis, Parvo, and Distemper. The lecture will give an overview of the incidence rate, how to recognize the clinical signs of illness and how to recognize signs of illness in dogs, and prevention. Management of outbreaks in group environments such as kennels and doggie daycares and options for prevention, including vaccination and sanitation protocols will also be discussed.

Part 2: Effective Infectious Disease Control: To remain competitive in this market, pet professional businesses must keep their pet owners happy and this means keeping pets healthy.

In 2016, leading experts on infectious disease developed a consensus statement to recommend best practices for pet care and safety for pet professional businesses such as kennels, veterinary facilities, doggie daycares, dog walkers, groomers, and training facilities. This program covers the topic of best practices of sanitation and prevention of infectious disease spread.

First Aid for Your Facility — Dr. John Boyd

When caring for other peoples’ pets, you must be prepared, lives are at stake & reputations are in the balance. In this two-hour program, you will learn the five stages of First Aid (identify, control, comfort, clean, stabilize), as well as Secondary Aid. In addition, communication, documentation, transportation and follow through will be covered. Some examples of specific situations that will be covered are bloat, torn ligaments, fractures, neurological problems, torn foot pads and toe nails, abrasions, cuts, bites, hot spots and happy tail. First

Aid is not veterinary care but this is necessary information for anyone caring for pets in a professional environment.

Understanding What Metrics Drive Your Business — Garret Tadlock

Business owners can become so overwhelmed with the day to day operations that they often times don’t know how to start working ON their business. In this interactive session you will learn what thriving facilities are measuring and how these indicators can enable your staff to drive profitability, deliver the highest quality of care & create happier brand advocates out of clients.

Designing Your Doggie Day Care — Greg Taylor, Robin Bennett & Susan Briggs

Doggie daycare has become an important part of the pet boarding business. This is a change from 10, and certainly 15 years ago when daycare was not popular and difficult to find. The vast majority of pet resorts being built today incorporate doggie daycare and older facilities are redesigning or adding on to offer the service. It is an attractive way to add additional revenue and build tighter bonds with customers. This presentation will focus on what issues to think about when building a daycare area in a facility. Daycare design expert, Greg Taylor will team up with “The Dog Gurus”, Robin Bennett and Susan Briggs to cover space requirements, flooring options, staffing ratios, cleaning systems, construction materials, design and more. The audience will have time at the end to ask questions.

Total Integration: Mastering the Management of Business — Eric Beck

In this hands-on workshop & round table, we will help you refine and produce strategic procedures to enhance the management of the most important aspects of your facility: People, Money, and Facility with the following focus areas: Managing & Hiring for Performance (including millennials), Growing Managers and Team Leaders, Developing Motivational Goals, and Automating Effective Facility Management Strategies. You’ll hear from facility owners at the top of their game — their challenges and solutions!

REGISTER ONLINE: www.PetBoardingExpo.com

TUESDAY SEMINARS Professional Pet Boarding Canine Infectious Respiratory Disease Certification — Laura Laaman & Dr. Madeleine Stahl Canine Cough and Canine Influenza are now common occurrences in most pet care facilities.

In fact, they’re nearly as common as the common cold in human daycares. This certification course has the most up to date information and is designed for pet care facility owners, managers, and staff to educate them on the causes, prevention and treatment of these illnesses, as well as how to respond to an outbreak.

Causes of Bordetella, Parainfluenza, Adenovirus, and Influenza will be explored, and attendees will learn about the transmission and symptoms of each. A look into how veterinarians diagnose and treat these diseases will help attendees identify and understand them, and also learn about the different vaccine types, their effectiveness, and the latest facility disinfection protocols.

Outbreak response & management will also be covered, and attendees will learn what to do when there are active cases of these diseases in their communities, how to respond to an outbreak in their facilities, and learn the best prevention methods as well as how & when to contact veterinarians and pet parents.

Valuable handouts will be provided, including: How, when, and why to notify pet parents when a disease is confirmed in your area or facility, Canine Cough handouts for pet parents and employees, Canine Flu handouts for pet parents and employees, Daily cleaning & disinfecting charts, and Outbreak response protocols. At the end of the course you will receive directions on how to complete the test and receive the certificate for this course, which will be done online.

WEDNESDAY SEMINARS The 3 F’s: Pillars to Innovate & Lead for Success — Alex McKinnon

The 3 F’s program will give specific examples from the speaker’s stories to attendees to help them set their own goals. This will include how attendee learning objectives should be SMART, i.e. specific, measurable, appropriate, realistic, and tailored. The 3 Pillars covered will be: Pillar #1 is faith. The talk covers how to do research, plan, and proceed with faith in yourself, your team, and spiritual source to create your values, culture, and innovation.

Pillar #2 is family and friends. This covers how to strengthen relationships as a trusted source of advice, aid, and wisdom.

Also, how to network to build your business.

Importantly, how to focus on win-wins and those with whom you love to work.

Pillar #3 is all about fervor. The foundational idea is do only what you love, and don’t settle. We cover how to embrace your passion as a key to innovation and success.

Importantly, how to enjoy a life based on gratitude to fuel your persistence.

Creating A Puppy Program for Your Pet Care Facility — Robin Bennett

What could be more fun than puppies? And making them a profitable part of your business should be a no-brainer. Learn how to create

a special program you can offer just for the puppies. This session will cover the important considerations about puppy development, key considerations on handling and socializing puppies, house training tips, class structure and format, and pricing options.

Limiting Anxiety and Stress in the Workplace — Dr. John Boyd

What does stress and anxiety look like in our guests, staff, facilities & operating systems?

Where does stress come from? It’s easier to avoid stress & anxiety than it is to manage it.

In this seminar, you’ll learn how to manage, minimize and even eliminate certain stress and anxiety, in both guests and staff. Set yourself up for success, eliminate excuses, establish & actively manage PPPs!

Talk Dirty to Me — Chris Quinlan

Join Chris Quinlan for a funny and educational presentation on sanitation in the pet care industry. This class will stress the importance of cleaning in your boarding, grooming, and daycare businesses. Chris will talk about the difference between cleaning, sanitizing, and disinfecting. He will go over the basic products needed to get it done right and share some best practices that will save you both time and money. Join us for this entertaining and informative presentation!

WEDNESDAY SEMINARS Your Client Acquisition Process: Will You Thrive? — Laura Laaman

Even the best businesses lose clients each year. Why? Pet parents move, no longer need your services, or are lured away by your competition. The most successful business owners understand this and recognize it as an opportunity for growth. They work diligently to ensure that each new lead is handled with the same skill used in caring for their guests. If you’re not totally confident that your company consistently turns phone calls, facility tours, and internet leads into reservations, this seminar will change the way you view your business. This is a seminar not to be missed!

How to Take Your Pet Care Business from Nowhere to Page One — Alain Parcan

Pet care companies know pet care; web marketing pros know web marketing – and learning insider secrets from a group that knows both could increase your profitability!

In this seminar, you’ll get the chance to learn their secrets, such as how to 1) Highlight your most profitable services in the RIGHT places; 2) Write content that reads cleanly and relates to your services; 3) Find high quality inbound links. If any of that sounds like gibberish to you, that’s OK! Let Alain, Matt and Doug show you how to implement a plain-English approach that’s been proven to work again and again — with case studies to back it up!

Demystifying Dog Bites: Reducing the Risks by Understanding the Factors — Colleen Pelar

Dogs bites are often described as sudden and unpredictable, but that’s rarely the case.

Let’s talk about how, when, and why dogs bite. Knowing what to look for and when to intervene will make your canine clients—and your staff—safer, calmer, and exponentially happier. Knowledge is power.

Integrating the Business Plan and Facility Design — Al Locker

Opening, expanding or remodeling a pet care center involves a lot of decisions. Whether it’s a lease-space build out, or ground-up construction, a good business plan is the foundation for initial and ongoing success. This seminar explores how the business plan and design must be integrated with each other to insure success.

Topics discussed will be the business plan and

design process, profit centers and their required space and finishes, project sizing, total project cost estimation and operating costs. We’ll review why it is necessary for the business plan to control the design in order for your project to properly cash flow, meet lender debt-coverage standards and provide the desired return of investment for the owner.

Your Moment! Design, Achieve, Sustain —John Sturgess

In this session you will learn how to follow a well-designed process to achieve your goals, design and champion your business process, achieve success by engaging and empowering your team to build a winning culture, and grow and sustain your business. The three areas of focus will include 1) Design: From the beginning to ongoing design that includes customer, brand, focus & process models, 2) Achieve: Small & big wins through empowerment, engagement & measurement models, and 3) Sustain: Once you reach your goals, be able to sustain them through segmentation, differentiation, growth & reinvention models.

You will walk away with an understanding of empowering yourself and engaging your professional teams to maximize your efforts to achieve your goals.

Preventing Respiratory Infectious Disease in Pet Care Facilities — Annette Uda

“I’m requiring the vaccines. I’m doing the cleaning. Why am I still having outbreaks?”

Dog flu, canine cough, and other airborne respiratory infectious diseases can shut down a facility for weeks — and impact your business reputation indefinitely. Even if you have vaccine and surface cleaning protocols in place, you’re still missing a key prevention aspect — cleaning the air. In this session, we discuss exactly how these diseases spread and how they can be mitigated. We’ll go beyond vaccines and typical surface cleaning methods to best protect your business and the animals in your care.

Taking the Fear Out of Expansion — Mark Moore

Growing your animal care facility is an enormous challenge, and it can be downright scary. Choosing to expand your facility sounds awesome, but often requires a lot of knowledge, planning, energy, and money to make it happen.

WEDNESDAY SEMINARS The good news is that expansion doesn’t have to be so intimidating! With the right innovative strategies and industry partners, you can take your animal care business to the next level with confidence. Join FMD Architects as your animal care architectural expert and let them teach you how to approach expansion fearlessly.

Building a Rock Star Staff — Jamie Migdal

The pet industry is huge, recession-proof, and attracts people from all walks of life looking to turn their passion for pets into a

business. But when they get there, they find out that managing a staff is really hard. Their employees are often part-time, entry level, and have no formal pet care education. And without the right tools and training made specifically for the pet industry, business owners can experience up to 100% annual staff turnover. The constant upheaval of always needing to find and train new staff can put a screeching halt to your business growth and even ruin your reputation. Join Jamie Migdal as she offers best practices on staff on-boarding and education.

LUNCHEONS

LUNCHEONS

WEDNESDAY & THURSDAY NOON–1:45PM

Network with fellow pet boarding professionals at our round table luncheons. Luncheon ticket holders can enjoy a delicious meal while discussing the industry with those who are just as passionate about caring for pets.

Share stories, “talk shop,” or use the provided discussion questions to guide your conversation during this time of camaraderie with like-minded pet care professionals.

Luncheon events are included with the Gold and Basic Deluxe packages. They can also be purchased separately.

THURSDAY SEMINARS Fetch the Good Life by Operating a Sustainable Pet Business — Susan Briggs & Robin Bennett

Do you ever feel alone, frustrated, afraid or confused as a pet business owner? If yes — know that you are not alone. In this seminar you will discover the 10 Steps to Sustainability that will help your business move forward, increase your pay and avoid burn-out. Ensure you are on track to have it all: a profitable business AND a balanced lifestyle with time off and real vacations.

Attendees will identify the

current stage for your business and the obstacles that may be holding you back, learn strategies for working on your business and delegating effectively to your team, discover shortcuts that help you systemize your operations to save time and obtain consistency, and find solutions to issues that keep your staff from becoming the high performing team of your dreams.

The Smell of Success — Mel Forbes

One of the top criteria pet owners use when choosing a Daycare or Boarding facility

is what does it smell like?

In this class we will discuss odor control management and which odor control products work the best, the importance of cleaning HVAC intake vents, hair and fur removal, and artificial turf maintenance. Mel will also share solutions on how that “clean smell” can be achieved without overwhelming perfumed products. If the “smell of success” is what you’re after, come learn how 30 years of proven animal care cleaning solutions can help you reach that goal.

THURSDAY SEMINARS The Great Vaccine Debate — Dr. Dana Koch

This discussion will focus on designing a vaccine protocol that fits your boarding facility.

Vaccines are important to protect both pets and their human counterparts and with the proper information on types of vaccines, frequency of administration and exceptions to vaccine recommendations, you can be well-educated in the eye of your clients.

Turning Customer Service into Customer (and Business) Success — Jamie Migdal

Let’s face it — there is a LOT of competition in pet care services. The industry is full of startups, franchises, and well-funded, on-demand pet sitting platforms. So how can you make sure your business doesn’t get lost in the crowd? It’s all about customer success. Anyone can answer phones or lock up at the end of the evening, but the thing that will keep your clients coming back for more is the quality of care that you provide to both pets and their people. Join FetchFind CEO and pet industry entrepreneur Jamie Migdal, CPDT-KA, as she goes through some of the toughest customer questions and how you can turn worst-case scenarios into fierce customer loyalty and glowing reviews.

Safe and Fun OffLeash Play Groups — Susan Briggs & Robin Bennett

Gain confidence to work effectively with groups of dogs and improve your ability to manage off-leash play safely.

In this seminar, Robin and Susan will discuss key qualities and tools used by effective

play group leaders, common dog play styles and matching appropriate playmates together, recognizing common traits of good play, management tools for confident or challenging dogs, and how to intervene safely when dogs display inappropriate behaviors.

Not All Income Streams Are Created Equal — Teija Heikkila

Revenue is revenue, right??

NO!!! Not all income streams (boarding, training, grooming, daycare, in-home services, etc.) are created equal, whether it be for immediate profitability or building business value for future exit. Learn what revenues are desirable, which ones are undesirable and how to turn the undesirables into profit centers!

Purrfect Cat Lodging: Adding or Increasing an Overlooked Profit Center — Suzanne Locker

Want to add cat lodging in your center or grow your existing cat business? Learn how to attract the best cat owners with functional and appealing accommodations for their cats.

Suzanne discusses the best practices and how to make your cat lodging enjoyable and stress-free for all of your cat guests, as well as increasing profitability!

Franchise vs. Start-up: Which One Works for You? — Steven Parker Are you tired of working for someone else and you want to start your own business, but don’t know if you should do it from scratch or buy a franchise? In this seminar, Steven Parker, who is a nationally renowned pet care expert with over 20 years of industry ex-

perience, will discuss the pros and cons to each business model and help you decide which might work best for you.

The Good, the Bad, & the Furry — Dr. Dana Koch

This program will cover different considerations and techniques when working with a variety of pets. There are special ways to work with the young, the old, pets with health conditions, and those with anxiety issues. Explore the ways in which following certain tips you can make your clients’ overall boarding experience a positive one.

Common Construction Hurdles and How to Overcome Them — Mark Moore In this seminar, you will learn about common challenges that arise before, during and after construction projects are completed, and how to prevent them from happening.

These can apply to leasehold improvements, interior renovations, additions or new construction. Taking away a few nuggets of knowledge can save you time, dollars and frustration.

Stretch, Don’t Snap: Staying Resilient, Healthy & Energized — Colleen Pelar

Working with animals (and their people) can be exhausting and overwhelming. Many talented people fall victim to burnout and compassion fatigue, but it doesn’t have to be that way. Learn the factors that make everyone at risk and identify the strategies that will help you stay happy, flexible, and energized.

PACKAGE PLANS

GOLD

SILVER PACKAGE

PACKAGE

• Admission to educational sessions • Admission to educational sessions Tuesday through Thursday Tuesday through Thursday • Admission to BOTH luncheons • Admission to Wednesday & • Admission to Wednesday & Thursday Trade Show YOUR Thursday Trade Show

$369

BEST DEAL

$299

Monday’s Keynote Address is FREE to all attendees

BASIC DELUXE • Education sessions Wednesday through Thursday • BOTH luncheons • Wednesday and Thursday Trade Show

$269

BASIC

PACKAGE • Education sessions Wednesday through Thursday • Wednesday and Thursday Trade Show

$199

TRADE SHOW SPECIAL Wednesday and Thursday Trade Show (ONE-DAY TRADE SHOW: $10)

NO TRADE SHOW MONDAY & TUESDAY

$15

Prices listed are pre-registration prices.

If you register at the show, educational program prices will increase 20%

SPEAKERS

ERIC BECK

ROBIN BENNETT

JOHN BOYD, DVM

SUSAN BRIGGS

MEL FORBES

TEIJA HEIKKILA

DANA KOCH, DVM

LAURA LAAMAN

AL LOCKER

SUZANNE LOCKER

ALEX MCKINNON

JAIME MIGDAL

FOR SPEAKER BIOS PLEASE VISIT: www.PetBoardingExpo.com/ speakers

SPEAKERS

MARK MOORE

ALAIN PARCAN

PHILLIP PARIS

STEVEN PARKER

COLLEEN PELAR

CHRIS QUINLAN

MADELEINE STAHL, DVM

JOHN STURGESS

GARRET TADLOCK

GREG TAYLOR

ANNETTE UDA

LAURIE WAGNER

FOR SPEAKER BIOS PLEASE VISIT: www.PetBoardingExpo.com/ speakers

TUESDAY MONDAY

SCHEDULE 3 PM

REGISTRATION OPENS

8–10 PM NATIONAL KENNEL SALES

& LIVE OAK BANK

MEET & GREET PARTY

6–8 PM Keynote: Guiding Principles for

Success in Today’s Pet Care Industry — Phillip Paris 8 AM

REGISTRATION OPENS

1–5 PM Total Integration: Mastering the

Management of Business — Eric Beck

9–11 AM First Aid For Your Facility — Dr. John Boyd

Form & Function: A Round Table

Heroes for Healthy Pets — Dr. Madeleine Stahl

Understanding What Metrics

Drive Your Business — Garret Tadlock

WEDNESDAY

8 AM

Quiet Dog Daycare Workshop — Laurie Wagner

REGISTRATION OPENS

How To Take Your Pet Care

Business From Nowhere To Page One — Alain Parcan

Demystifying Dog Bites

— Colleen Pelar 4 PM

TRADE SHOW CLOSES

4-6 PM SESSION 3 Integrating the Business Plan

TRADE SHOW OPENS

& Facility Design — Al Locker

12-1:45 PM ROUND TABLE LUNCHEON

Building A Rock Star Staff

— Jaime Migdal

2-3 PM SESSION 2

Your Moment! Design, Achieve,

Lead For Success

— Alex Mckinnon

Taking The Fear Out Of Expansion — Mark Moore

Preventing Respiratory Infectious

8 AM

REGISTRATION OPENS

9-10 AM SESSION 4

Fetch the Good Life By Operating

A Sustainable Pet Business

— Susan Briggs & Robin Bennet The Smell Of Success

10 AM

— Mel Forbes

The Great Vaccine Debate — Dr. Dana Koch Turning Customer Service Into Customer Success — Jaime Migdal TRADE SHOW OPENS

11-12 PM SESSION 5

Purrfect Cat Lodging: Adding

Or Increasing An Overlooked

Profit Center

— Suzanne Locker

Sustain — John Sturgess

The 3 F’s: Pillars To Innovate &

THURSDAY

Infectious Respiratory Disease Certification— Laura Laaman & Dr. Madeleine Stahl

& Susan Briggs

9-10 AM SESSION 1 Creating A Puppy Program For

Your Pet Care Facility

— Robin Bennett Limiting Anxiety & Stress In The Workplace — Dr. John Boyd

Your Client Aqcuisition Process:

Will You Thrive?— Laura Laaman Talk Dirty To Me — Chris Quinlan 10 AM

Professional Pet Boarding Canine

Designing Your Doggie Day Care — Greg Taylor, Robin Bennett

On Facilities — Dr. John Boyd & Expert Panel

Disease In Pet Care Facilities — Annette Uda

Safe & Fun Off-Leash Play Groups — Susan Briggs & Robin Bennett

Not All Income Streams Are

Created Equal — Teija Heikkila Franchise Vs Start-Up: Which One Works For You? — Steven Parker

12-1:45 PM ROUND TABLE LUNCHEON

2-3 PM SESSION 6

4 PM

The Good, the Bad, & the Furry — Dr. Dana Koch

Common Construction Hurdles & How To Overcome Them

— Mark Moore Stretch, Don’t Snap: Staying Resilient, Healthy & Energized — Colleen Pelar TRADE SHOW CLOSES

Pet Boarding & Daycare Expo 2018 Registration

One person registering per form, please • Make copies or list others on another paper Check One:  Boarding  Daycare  Pet Sitting  Grooming  Retailing  Training

Name (Print): Business Name: Address: City/St/Zip Phone: (

 Vet Services  Other:

)

_________________

Email:

A LA CARTE

PACKAGES 1  GOLD

– $369 ($554 value)

Education Tuesday through Thursday, both luncheons, Monday Keynote, two-day trade show. You may go in & out of educational sessions. Some sessions overlap.

2  SILVER – $299

Education Tuesday through Thursday, Monday Keynote and two-day trade show. You may go in and out of educational sessions. Some sessions overlap.

3  BASIC

DELUXE – $269

Wednesday and Thursday seminars, both luncheons, two-day trade show.

4  BASIC

– $199

Wednesday and Thursday seminars, two-day trade show 5  TRADE

SHOW SPECIAL – $15

Two-day trade show

TRADE SHOW – $10 per day ($15 at door)

8

 First Aid for Your Facility

$79

9

 Heroes for Healthy Pets

$79

10

 Understanding What Metrics Drive

$79

11 

Designing Your Doggie Daycare

12 

Total Integration

$149

$79

13 

Form & Function Roundtable

$149

14 

PPBC Infectious Respiratory Disease $149

15 

Quiet Dog Daycare Workshop

$149

WEDNESDAY EVENTS 16

 Wednesday Program Sessions

17  Wednesday Individual Sessions (each)

$149 $49

# _________ x $49 = $ ____________

18

 Wednesday Luncheon

$39

THURSDAY EVENTS 19

 Thursday Program Sessions

20  Thursday Individual Sessions (each)

$99 $49

# _________ x $49 = $ ____________

21

 Thursday Luncheon

$39

For online registration and more information about the show, visit

6  Wednesday 7  Thursday

www.PetBoardingExpo.com

Make Checks Payable to:

Programs are 20% higher at the door if available!

Barkleigh Productions, Inc. 970 W. Trindle Road • Mechanicsburg, PA 17055 (717) 691-3388 • FAX (717) 691-3381 email: info@barkleigh.com PBDE18

#

TUESDAY EVENTS

Refund Processing Fee - $30

Total: $________  Check  MC/Visa/Discover/AMEX

Name on Card: ______________________________________ #_____________________________________ Exp. Date: ____________________________ 13

PROGRAM SELECTION Select ONE program from each education session that you might attend. This will enable us to plan adequate seating for your comfort. One per attendee please!

MONDAY 1 p

Keynote: Guiding Principles For Success In Today’s Pet Care Industry

2 p National Kennel Sales Meet & Greet Party

TUESDAY 9–11 AM SESSION (Choose 1)

4-6 PM Session 3 (Choose 1) 300 p Intergrating the Business Plan

& Facility Design

301 p Building A Rock Star Staff!

302 p Your Moment! Design, Achieve, Sustain 303 p Preventing Respiratory Infectious

3 p First Aid For Your Facility

Disease In Pet Care Facilities

THURSDAY

4 p Heroes for Healthy Pets 5 p Understanding What Metrics

9-10 AM Session 4 (Choose 1)

400 p Fetch the Good Life By Operating

Drive Your Business

6 p Designing Your Doggie Day Care

A Sustainable Pet Business

401 p The Smell of Success

1-5 PM Session (Choose 1) 7

p

8 9

p p

402 p The Great Vaccine Debate

Total Integration: Mastering the

403 q Turning Customer Service Into

Management of Business

Customer Success

Form & Function: A Round Table On Facilities Professional Pet Boarding Canine Infectious

11-12 PM Session 5 (Choose 1)

Respiratory Disease Certification

500 p Safe & Fun Off Leash Play Groups

10 p Quiet Dog Daycare Workshop

501 p Not All Income Streams Are

WEDNESDAY

Created Equal

502 p Purrfect Cat Lodging: Adding Or

9-10 AM Session 1 (Choose 1)

100 p Creating A Puppy Program For Your

503 p Franchise vs Start-Up: Which One

Pet Care Facility

Increasing an Overlooked Profit Center Works For You?

101 p Limiting Anxiety & Stress in

the Workplace

2-3 PM Session 6 (Choose 1)

102 p Your Client Acquisition Process:

600 p The Good, the Bad, & the Furry

601 p Common Construction Hurdles & How

Will You Thrive?

103 p Talk Dirty To Me

To Overcome Them

602 p Stretch, Don’t Snap: Staying Resilient,

2-3 PM Session 2 (Choose 1)

Healthy & Energized

200 p The 3 F’s: Pillars to Innovate & Lead

For Success

201 p Taking The Fear Out of Expansion 202 p How To Take Your Pet Care Business

From Nowhere to Page One

203 p Demystifying Dog Bites: Reducing the Risks

By Understanding the Factors

NO PETS ALLOWED AT THE SHOW

LOCATION

HERSHEY LODGE &

CONVENTION CENTER A warm welcome awaits you at The Hershey Lodge, the beautiful resort that is home to Pet Boarding and Daycare Expo. It is one of the experiences that makes our event so special.

When you enter the lobby, you will be drawn to the massive stone fireplace. Post and beam ceilings, stonework, and comfortable furniture pay homage to Hershey’s rural Pennsylvania Dutch heritage and make this lobby a memorable place to meet, greet, gather and relax. At night, you will enjoy the deluxe rooms, with regional decor and Hershey’s Kisses on your pillow.

Restaurants and lounges offer a varied selection of cuisine. Start your day with coffee from the Cocoa Beanery. Embrace casual dining at Fire and Grain’s Bar or steaks at The Hershey Grill. The Forebay, Bear’s Den and Lobby Lounge are places to “talk dog” or wind down after a day of seminars. Close to The Hershey Lodge, a multi-million dollar spa joins the great amenities.

An airport shuttle from Harrisburg International Airport is available with 24-hour reservation.

There is a charge for the shuttle.

NO PETS ARE PERMITTED AT THE LODGE OR SHOW.

HERSHEY, PA

Hershey Lodge & Convention Center West Chocolate Ave. & University Drive, Hershey PA 17033 Phone (717) 533-3311

Call (717) 533-3311 or (800) 437-7439

by October 4 for special rate – $175 single/double*

*Tell them you are with Pet Boarding & Daycare Expo!

Hershey Lodge

CAMPING Hershey Highmeadow Campground offers an ideal setting near the Hershey Lodge with over 300 open and shaded sites. Dogs are permitted on leash.

For more information Call (800) 437-7439 or visit www.hersheycamping.com for.

Pets are not permitted at the show!

REGISTER ONLINE:

www.PetBoardingExpo.com

Change Service Requested

Barkleigh Productions, Inc. 970 West Trindle Road Mechanicsburg PA 17055 Presorted Standard US Postage PAID Permit #4475 Baltimore, MD