Groomer to Groomer November 2018

“THE GROOMING INDUSTRY’S TRADE MAGAZINE!” VOL. 37 ED.11 • NOVEMBER 2018

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CONTENTS | NOVEMBER 2018

SEBORRHEA: IS IT JUST A SYMPTOM?

Fusion Style

DOUBLE STACKED EAR 12 by Dawn Omboy 28

by Michelle Knowles

PRE–GROOM Conner: Breaking the Cycle 6 All American Grooming Show Contest Results

18

Evans: How Do You Know When to Fire an Employee?

48

Cute & Sweet Personality Trim On a Mixed Breed

54

Berry: What’s Your Number? Cell Phone Policies & Pet Businesses

22

AKC S.A.F.E. Salon Program

60

Wilkes: Bottom Line: All Dogs Bite

32

New Products

72

Hosler: No More No Shows!

36

Classifieds 72

Coughing Conundrum

40

Calendar of Events

PET ASSESSMENTS:

a Necessary

STEP

for a

SAFE GROOM

74

44

by Mary Oquendo EDITOR/PRESIDENT Todd Shelly todd@barkleigh.com

SR. GRAPHIC DESIGNER Jenn Barraclough jennifer@barkleigh.com

ASSISTANT EDITOR Gwen Shelly gwen@barkleigh.com

JR. GRAPHIC DESIGNER Jenny Thomas jthomas@barkleigh.com

MANAGING EDITOR Rebecca Shipman rebecca@barkleigh.com

WEB MASTER Luke Dumberth luke@barkleigh.com

CHIEF OPERATIONS OFFICER Adam Lohr adam@barkleigh.com

VIDEO DIRECTOR Jeremiah Strawbridge jeremiah@barkleigh.com

ART DIRECTOR Laura Pennington laura@barkleigh.com

VIDEO PRODUCTION Becca Tarlo rtarlo@barkleigh.com

Michell Evans Kathy Hosler

Gary Wilkes Mary Oquendo

Daryl Conner Khris Berry

DIRECTOR OF MARKETING & CLIENT RELATIONS James Severs james@barkleigh.com

“THE GROOMING INDUSTRY’S TRADE MAGAZINE!” VOL. 37 ED.11 • NOVEMBER 2018

MARKETING COORDINATOR Alyx Robertson alyx@barkleigh.com

WWW. GROOMERTOGROOMER .COM

AKC

S.A.F.E.

SALON

PROGRAM

PUBLIC RELATIONS/SOCIAL MEDIA COORDINATOR Chelsey Hall chelsey@barkleigh.com

HOW DO YOU K NOW WHEN

TO FIRE AN

AD COORDINATOR/ ADMIN ASSISTANT Karin Grottola karin@barkleigh.com

EMPLOYEE BREAKING

THE CYCLE

ON THE COVER

Michelle Knowles

Photo by Aninal Photography

Copyright November 2018. Groomer to Groomer is published monthly by Barkleigh Productions, Inc, 970 West Trindle Road, Mechanicsburg PA 17055.

Postmaster: Send change of address to Groomer to Groomer c/o Barkleigh Productions, Inc., 970 West Trindle Road, Mechanicsburg PA 17055. Annual U.S. subscription rate $25. Outside U.S. $79. year, surface rates. Groomer to Groomer is free to current Barkleigh Productions, Inc. customers. No part of this publication may be reproduced without written permission of the publisher. Editorial offices: 970 West Trindle Road, Mechanicsburg PA 17055.

(717) 691–3388 FAX: (717) 691–3381 Email: info@barkleigh.com

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Wahl Best In Show Competition winner, Michelle Breen at Groom Expo 2018

Wahl Best In Show Competition winner, Michelle Breen at Groom Expo 2018 Photo by Animal Photography.

Groomer to Groomer • Vol 37 Ed 11 • November 2018

5

GROOMING MATTERS

by Daryl Conner

It happens to all of us. It is that customer with that dog (or cat!). The people are perfectly nice. The pet is fine to work with. But there is a recurring problem, and it can create a vicious cycle. It goes something like this:

M

r. and Mrs. Brown bring their long–haired puppy to you for its first visit.

You discuss styles, and they are happy when they pick the dog up. You take time to talk to them about brushing, suggesting proper tools, technique and frequency. Six to eight weeks later, the pup is back, with a few small tangles, but nothing you can’t easily take care of. You groom the dog, and again, all is well.

A couple of months go by, and the pup returns. This time it is quite tangled. You explain dematting

6

charges and groom the dog. It takes extra time because you must do a lot of brushing before you can give the pet a similar haircut as before. The owners grumble a little when they pick up because of the added fee.

(In an alternate scenario, you don’t charge an extra fee, even though you had to spend more time, and you are the one grumbling.)

At the next visit, the dog is severely matted. The coat is growing and the owners are either not brushing or not brushing properly. You inform them that the dog is going

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to have to have a short haircut, and you take time to explain again about maintaining the coat by brushing and combing at home. They grudgingly agree to the shorter clip, but when they come back, they are not happy with the drastic new look.

Then, since they didn’t like the way the dog looked after being clipped close, they wait several months before coming back in, so the coat grows out. And guess what?

When they finally come back in, the dog is matted again. The cycle is set into motion.

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Victor Rosado, ICMG/NCMG

What often happens next is a merry–go– round that is decidedly

not merry.

What often happens next is a merry–go–round that is decidedly not merry. These are customers that we cannot seem to please. They refuse to maintain the coat at home but won’t bring the dog in often enough for us to keep it in good condition. They blame us if we charge extra for dematting and become terribly upset if the coat is clipped short because we have no other options.

We have two choices with a customer like this: The first choice is to keep doing the maddening dance with them. The second (and better) choice is to try to break the cycle. Unfortunately, this can be terribly tricky. Here are some suggestions you can try: • Make another attempt to teach them proper brushing techniques. Invest more of your time to give them a hands–on lesson and have them actu-

WashUnit_GroomTable_half_12_17_F4P.pdf

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ally brush and comb the coat properly so they can see and feel what the process really entails. Have them bring their grooming tools with them. Often pet owners have wildly inappropriate brushes for their dog’s hair type.

• Institute a “one–time only dematt program.” This is a policy that states you will only dematt a dog once, and then only if you can do so without causing the dog undue discomfort. If the dog returns with serious matting, the coat will be clipped.

• Explain to the customer that you are currently unable to make them happy because they are not bringing the dog in often enough. Insist on a schedule that will allow you to maintain the desired hair length even if they don’t brush at home. Depending on the pet, that may mean that you need to see the pet for a bath and

If they continually make appointments then call to cancel and delay them, bringing in a tangled dog, again and again, then it’s time to have a firm chat with myself.

These are the types of customers that cause groomer burn out.

brush–out as frequently as every other week.

If this is not an option, insist that the dog be kept in a short trim and still maintain a 4–6 week appointment schedule.

• Be firm about pre–booking and keeping a regular appointment schedule.

To be honest, I have had limited success with the above ideas. However, in those cases where I am able to get through to a pet owner and get them on a regular schedule, they tend to become excellent, loyal customers.

If they continually make appointments then call to cancel and delay them, bringing in a tangled dog, again and again, then it’s time to have a firm chat with myself. These are the types of customers that cause groomer burn out. I must remind myself that my life will be much less stressful if I send

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them on their way.

I experienced that very thing recently with an oversized Standard Poodle customer. We were well engaged in the dance I dread. After several successful early grooms, the dog had arrived in a severely matted condition. I had clipped him with a 7F blade, leaving a short teddy bear type trim on his head. The owner hated it.

Three months later he was back, and said, “We don’t want you to cut anything except over his eyes and around his anus. His hair is perfect now.”

I knew that once he was bathed, dried and brushed, the hair would look considerably longer. In my head, I was plotting how I would groom him. I would take off about half the hair, and he would look about the length he did before I did the work. If I did this, I stood a chance of having him in decent shape at his next appointment. But, as I was brushing him out, I had the sudden insight that I no longer wanted to be involved in the cycle we were in.

I knew that if I groomed the dog the way he asked, he would be a matted mess by his next visit. But I did it anyway. I brushed him, gave him a sanitary trim, cut over and around his eyes so he could see, and rounded his feet. I wasn’t happy about it, but it was what the customer asked for.

When he picked his dog up, he sighed happily and said, “This is perfect.”

I told him I was sorry, but I would be unavailable to him for further appointments. I suggested another groomer, and then I sighed happily. The cycle was broken. ✂

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ALL THINGS PAW

by Michelle Knowles

SEBORRHEA:

IS IT JUST A SYMPTOM? We all have our weekly clients; those with the “special” skin pets who come in with a bag of “special” products that keep their smelly, flaky and oily pets tolerable. Many of these pets that I see for the first time have been in the same routine for months, and sometimes even years, but never seem to get better.

T

he diagnosis from the owner is seborrhea. This is a general term for a complex disorder. There are two types of seborrhea: primary, which is quite rare and is a form that is deemed to be inherited, and then there is secondary seborrhea, which is the most common form and is usually a symptom of an underlying infection.

Many things can cause this seborrheic symptom, and when it occurs, it is usually a symptom of something deeper that has caused

12

the body, and therefore the skin, to become imbalanced. There are two forms of secondary seborrhea: wet or oleosa, and dry or sicca. There are several ways in which this condition can be diagnosed, including blood work, skin cytology and skin scrapings, skin cultures that can narrow down the bacterial or fungal culprit, skin biopsy and hormone tests.

It was traditionally thought that the sebaceous glands simply made an excess of oil and the greasy skin became a great place for bacteria and

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fungus to grow. But it has been discovered that the basal layer is making too many skin cells too quickly, which have not had time to dry out and the skin becomes saturated with rancid oils that have been sitting within the skin for too long. Any pet that is showing abnormal oil or skin production should be recommended to be seen by a veterinarian. It is very important that testing be done to find out the nature of the imbalance so that the topical treatments can be in harmony with the internal

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Studies show that skins of this nature benefit from being bathed

TWO TIMES PER WEEK. As the goal of therapeutic baths is to normalize the skin, this frequency is ideally short–term and time in between can be lengthened as the skin responds. medicine, if any, that is prescribed.

Skin therapy in these ongoing cases is very beneficial. It can reduce odor, help to balance oil and skin cell production, and give a better chance at quality of life for the pet and its owner.

Studies show that skins of this nature benefit from being bathed two times per week. As the goal of therapeutic baths is to normalize the skin, this frequency is ideally short–term and time in between can be lengthened as

14

the skin responds.

THE METHOD OF DERM TREATMENT IS AS FOLLOWS: • Wet the pet and apply an oil and conditioner mixture to soften the old oil and hardened skin. Let sit for 5 to 10 minutes and rinse. Mineral conditioners and oils like Olive, Avocado, Emu, Argan, Camellia and Macadamia are good choices as they are no or low comedogenic oils, which are oils that

Groomer to Groomer • Vol 37 Ed 11 • November 2018

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can clog pores.

• This is the cleansing step. Use a cleanser that has active ingredients such as sulfur, salicylic acid, fatty acids and perhaps benzoyl peroxide.

These ingredients help to break up dead skin cells and hardened oils that cling to the surface of the skin. Let sit for 5 to 10 minutes, then rinse well.

This is the perfect step to include ozone treatments in the water. The active oxygen made by combining

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The projected time it will take to see results should be 2 to 4 weeks. The skin should look and smell better, the crusts and/or flakes should be less noticeable and the skin itself should be pink and healthy under the hair.

oxygen atoms together in bunches of three is one of the most effective treatments for bacteria, fungus and viral infections, and the byproduct of ozone is pure oxygen. There are a variety of effective and affordable models to choose from online and can really give you an edge in helping pets with skin issues.

• One of the most important steps is making sure you replace the oils that you have washed away so that the skin does not begin to overproduce more oil in order to protect the skin. Mineral conditioners with your choice of oil additives should be utilized every time the pet is washed with cleanser. Fulvic minerals are a good way to put bio–available minerals back into the skin. This mixture should also be allowed to sit for 5 to 10 minutes before rinsing and finishing as usual.

The projected time it will take to see results should be 2 to 4 weeks. The skin should look and smell better, the crusts and/or flakes should be less noticeable and the skin itself should be pink and healthy under the hair. This is the perfect time to see if the pet still responds by slowly lengthening the time in between treatments.

Hopefully this will help take some of the mystery out of a condition we hear a lot about but are frustrated with the lack of actual solutions. This method is not the only one, but it has proven to be effective for a large percentage of pets that I have worked with. There is nothing more disheartening than not being able to help a skin in need.

If you find yourself doing the same thing without getting results, then a good choice would be to try something different! ✂

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Groomer to Groomer • Vol 37 Ed 11 • November 2018

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he All-American Grooming Show, which took place from August 23rd-26th in Schaumburg, Illinois, was a huge success and the fourth largest grooming show in the world, following Groom Expo, Groom Expo West and Intergroom. This year’s attendance boasted a massive 16% increase over last year’s show, featuring over 100 booths of major pet care manufacturers and distributors from all over the nation. The All-American Grooming Show entails dozens of educational seminars, exciting grooming competitions, and a weekend packed with extra events to meet and mingle with thousands of your fellow pet care professionals.

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This year at the All-American Grooming Show there were nine different grooming competitions to partake in during this busy weekend. Those competitions included Wire Coated Breeds, Purebreds, Sporting, Salon Freestyle, Poodles, Rescue Round Up, Abstract Design Runway, the Creative Grooming Competition and the remarkable World Cup Grooming Games.

The World Cup Grooming Games is a premier grooming event that took place on Friday and Saturday of the All-American Grooming Show, where the nation’s best groomers competed for the top positions. Beginner to expert skills were tested in this world-class event.

Huge monetary prizes were of-

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fered in all levels of competition sponsored by Andis, AKC, Electric Cleaner Company, Geib, Espree, Wahl and Earthbath. Each tournament features combined classes and levels of skill.

The All-American Grooming Show was also comprised of countless learning experiences from the leading experts in the industry including Victor Rosado, Cheryl Purcell, Olga Zabelinskaya, Jonathan David, Khris Berry and Sue Zecco.

Barkleigh Productions is already working on next year’s All-American Grooming Show extravaganza; mark your calendars for August 8th-11th, 2019 at the Renaissance Schaumburg Convention Center Hotel in Schaumburg, Illinois. ✂

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Groomer to Groomer • Vol 37 Ed 11 • November 2018

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21

WHAT’S YOUR NUMBER? GROOMING BUSINESS BASICS

by Khris Berry

& PET BUSINESSES Cell phones are a way of life in our culture today. In a few short decades, the cellular phone device has become a necessary personal mobile data center for most hard– working adults…as well as students of all ages, cranky toddlers and everyone in between.

O

ur society has moved into a plugged–in, turned–on, constant stream of communication overload.

Who among us hasn’t had the pleasure of standing in the grocery check–out line trying not to listen to an overly loud conversation complete with personal details? Who hasn’t tried to have a conversation with another person while they stared blankly at a phone screen? Who among us

22

hasn’t been casually disregarded by a client as we tried to offer our best customer service and discuss their pet’s needs upon check out, only to be glared at for interrupting their very important phone call?

Cell phones in the workplace are a source of constant concern for employers, but this issue takes on new meaning when dealing with pet service employees. There are many reasons why you should consider im-

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plementing a cell phone policy in your business, but here are the top ones: √√ Distractions which increase risk to pets’ safety √√ Loss of time/wages/productivity for employers √√ Lack of focus and attention to pets, co–workers and clients √√ Lack of professionalism: What message are you sending to your clients?

When deciding to implement a

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Cell phone policies do not have to be

You can craft one that suits you and your employees needs equally.

cell phone policy in your pet business, you should take several factors into consideration. How much restriction or freedom you allow with personal devices can be determined by the needs of your business. For example, a busy dog daycare attendant would likely need to be extra vigilant to the needs of the pets in their care, therefore a business owner may determine that dog daycare attendants would have a restrictive cell phone policy. Likewise, a receptionist who is on public display and is responsible for interacting with clients, phones and co–workers may also perform their job duties better with a restrictive cell phone policy.

CELL PHONE SOLUTIONS Create a cell phone policy in writing and distribute it to every em-

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ployee. Your policy can offer levels of mobile device access, depending on job duties and descriptions; you choose which level of access provides the best care and attention to every aspect of your business.

Cell phone policies do not have to be one–size–fits–all. You can craft one that suits you and your employees needs equally. An employee handbook is a great place to explain your cell phone policy. Below, you will find the three basic styles of cell phone policies that you may choose to create.

• All Access (All employees may have their personal phone at work): This type of cell phone policy is self–policed, meaning that employees must have a maturity level to know when they should and should not use their cell phone in the workplace. It is the most lenient form of cell phone policy and requires self–discipline on the part of employees and trust on the part of the employer that it will be followed.

If you choose to utilize an All–Access cell phone policy, you can still define the types of calls which are acceptable to take in a public workplace, the duration of time spent on the device and expectations for professional conduct when dealing with clients, pets and co–workers. Many business owners mistake this form of policy with having no policy whatsoever. Even if you allow All Access to personal devices in the workplace, you can direct how, where and when your employees use their phones.

• Limited Access (Some employees may have access to their personal phones while others may not dependent upon job description/department/responsibilities): A Limited Access policy requires some effort on the part of management to explain the policy; some staff may use cell phones while others may not. A clear policy which designates which employees have access and which do

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A cell phone basket is a community basket or bin left in a common area, but under supervision. Each employee (or designated employee) must place their mobile device into the basket while working, but can access it during breaks, lunches or for brief communications. not in your pet business will eliminate discussions about fairness in the work place. Remember our daycare attendant who needed complete vigilance to the dogs in her care? A groomer may need a personal device to look up specialty breed patterns, view photos or view instructions on a pet’s preferred groom. By defining your employees’ parameters, you can be assured that cell phone usage will be in the best interest of your business.

• No Access (No employees may have

access to their personal devices during their work shifts): If you decide that a No Access cell phone policy would work best in your place of business, a cell phone basket is one way to implement the policy. A cell phone basket is a community basket or bin left in a common area, but under supervision. Each employee (or designated employee) must place their mobile device into the basket while working, but can access it during breaks, lunches or for brief communications. This works well, particu-

larly when orienting new employees to an atmosphere where lost time or lack of focus on pets will not be tolerated.

It removes the temptation to glance at their device, keep it in their pocket or become distracted by outside issues.

When creating your cell phone policy, you should leave some leniency for times when an employee may need to have access to their cell phone during the work day. My business cell phone policy allows an employee to speak with a manager and keep their phone with

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them in the case of a personal emergency, an ill family member or when they are expecting an important call. We find that offering special accommodations when asked, our employees are respectful and able to manage personal stress while executing their jobs. And they are comfortable and willing to “unplug” from the outside world and focus on their clients, pets and co–workers.

Here are some of the pros and cons you may realize after you have implemented a cell phone policy in your pet business:

PROS 1. Entitled employees who are not willing to comply with common social rules will be brought to the surface.

2. Customers, clients and co– workers will enjoy richer personal interactions and their focus will remain

YOU

on the pets in your care.

3. Time lost on the black hole of the internet may now be used to operate brooms, vacuums, window cleaning tools and other various cleaning implements.

4. Personal conversations will be held to a minimum, outside personal drama is more likely to remain outside your business.

this option for special occasions? i.e., a bad breakup, a vet appointment for their cat, a physical therapist calling for Aunt Betsy. Be prepared to determine what should be considered a special situation.

CONS 1. Morale may take a brief dip while employees adjust to life without their personal devices.

2. Employees who are responsible may feel as though they are being punished.

3. Employees occasionally have real–life situations which may require their time and attention during the workday. Does your policy offer

Who falls under the cell phone policy umbrella? Do you police yourself? More and more, employees want a culture of mutual respect and admiration—nothing achieves this faster than following your own rules. Customers? Do you require their attention as well? Again, mutual respect.

Whichever option is right for you, employers should be asking for the undivided attention of their employees during business hours. Your clients, their pets and your business deserve complete focus while taking care of pets. ✂

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AFTER

Fusion

Style DOUBLE STACKED EAR E by Dawn Omboy e www.queenofcolor.com

FIG. 1

28

T

his is Toby, a cute mini Poodle I introduced you to in a previous article. I thought you might like to see how this style will transition into the next trim style.

On the first visit after Toby’s sweater style, the dye pattern was still visible on his coat so I decided to concentrate on modifying the head style with a few changes to give Toby a new look. On the second visit, a month later, I was able to cut down his body close and get rid of any evi-

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dence of his former jacket design.

I re–dyed the dark brown on his feet and the bottom part of his ears to give a nice pop of contrasting colors. I will go into more detail about the ears, as this is an important part of the total new look.

Fig 1 & 2) To give Toby the appearance of fuller ears without too much bulk on his face, I clipped out part of the cheeks and throat with a #5 blade, leaving about a finger width of long hair in front of the ear opening to give the ear more

FIG. 2

FIG. 3

fullness, as shown. I also left hair on his chin to be able to shape his cute little face and to have a natural handle to hold onto while working on his head.

Fig 3) Starting with my small

FIG. 4

curved shear, I shaped the mustache, working from the bottom up. Keep in mind that you want the expression to appear “happy” so try to always work with your shears pointed up in this area and make the shape into a

nice, rounded muzzle that appears to be smiling.

Fig 4) Next I used a longer curved shear to create the outer circle of the head shape, from the outer edges of the mustache to behind the

All Things Dog...and More!

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29

FIG. 5

FIG. 6

FIG. 7

FIG. 8

corner of the eyes. I then repeated this on the other side of the face.

Fig 5) I then trimmed over the top of the head and in front of the eyes, but angled the blades of my shears slightly out to give a nice, rounded and soft expression.

Fig 6) Next I scissored out the space between the ears on the top of his head, giving Toby nice, fluffy ears.

Fig 7) Then to make this head style a bit more dramatic, I double bobbed his ears by making the first cut from the jawline at an angle toward the top of the backside of the ear with a straight shear.

Fig 8) I made the second cut at the bottom of the ear to match the

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angle of the top part. Be careful not to cut into the ear leather.

This a cute and modern new look for Toby and he was still wearing the dyed jacket from his previous groom a month earlier. On his next visit, four weeks later, the dyed pattern was grown out enough to clip it all away, leaving Toby with a close cut body and Asian teddy style legs, enhanced with brown bells at the bottom of the legs.

I brought this all together by adding brown dye to the bottom layer of the ear bob. To make this a bit more fun, I also dyed the top layer of the ear bob purple. And once again, Toby’s mom was pleasantly surprised. ✂

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LINE LINE LINE LINE ALL DOGS ALL DOGS BITE BITE BITE BITE BEHAVIOR CLIPS

by Gary Wilkes

ALL DOGS ALL DOGS

There is a trend in modern behavior talk to pretend that dogs bite people because of some event in their background. Then they propose that you must change the underlying emotions to change the behavior. In reality, the cause of aggression is DNA, not emotions. ll dogs bite. Events in the dog’s life trigger the behavior—the same way a thrown tennis ball causes a Border Collie to instantly rocket after the ball. Ironically, of the 400 dog breeds in the world, the majority were genetically selected

32

for behavioral traits; Pointers point, Heelers heel, guarding breeds guard.

But what about the lap dogs that bite?

They weren’t bred for that and yet there is still a genetic connection.

It’s good to remember that simple concepts govern this topic. For

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instance, breeders breed. They have their own goals and desires. If they are breeding for conformation, they select primarily visual characteristics. To create one Grand Champion, they are going to breed other dogs that will end up at ‘pet quality’ and

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go to normal homes—meaning the majority of your clients. Whether that dog has the qualities to make a loving pet is a matter of chance.

Dog people tend to be able to put up with unacceptable behavior better than average pet owners. A breeder might continue to breed a line that makes horrible pets but wins ribbons and titles. A top agility competitor had her dog latch onto her arm as the dog left the ring. The woman’s solution was to wear long sleeve shirts for a while to hide the bandage. A Bichon that wins in the ring isn’t going to be removed from the gene pool for being a snit at home. All of its puppies will retain the genetic heritage, whatever that might be.

Then there are the tiny dogs that want to conquer the world. All terriers are ‘ratters’ under the skin. That

includes dogs like Miniature Schnauzers. For these breeds, the ‘bite’ is just under that coarse coat and whiskers. I am currently working with two Bedlingtons that are totally cute and anything but passive. Dachshund aggression is easily explained when you realize that “dachs” in German means badger. When you take a badger–dog and make it smaller, you don’t remove the aggression that is the hallmark of the breed.

I am seeing a miniature Poodle later this morning who bares his teeth when his owner tries to put a leash on him—even though he loves going on walks. That doesn’t appear to make sense, but that is the way with innate behaviors. They don’t always make sense, they just are.

The obvious conclusion is that instinctive behaviors like aggression are

Dog people tend to be able to

PUT UP WITH

UNACCEPTABLE

BEHAVIOR better than average pet owners.

ALL DOGS

LINE

BOTTOM GroomertoGroomer.com

Groomer to Groomer • Vol 37 Ed 11 • November 2018

33

The obvious conclusion is that instinctive behaviors like aggression are built into the dog. They are not learned behaviors. They don’t need some external instruction to wink into existence. built into the dog. They are not learned behaviors. They don’t need some external instruction to wink into existence.

They are triggered by both internal and external events. For example, all puppies play–bite. They lunge and wrestle and practice the behaviors that would allow them to survive in the wild— even though they could never actually survive in the wild. While some behaviors are there from the beginning, some are developmental.

A male dog lifts its leg for the first time at about nine months of age—the advent of sexual maturity. One day it’s not there, one day it is. The same

is true of aggression. Puppies are not supposed to fight to the death. They are supposed to practice fighting to the death like school boys wrestling on a school ground. As the dog reaches maturity, the behavior becomes active.

The same provocation that would make a puppy urinate submissively is swapped for a full–blown, mature attack at 18 months. You don’t have to teach this, it’s built in.

The most important thing to realize is that aggression is common to all dogs. Some have very long fuses and it would take a life–threatening event to trigger it. Some use their aggression to

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bully their owners, groomer, vets and anyone else that comes into their life.

Some use aggression to get them off the hook and prevent someone from messing with their feet. They may indeed be the sweetest dog in the world other than that.

When someone pulls the specific trigger, the dog bites. No amount of obedience training or giving treats will arrest what is as natural as butt sniffing. As you know, to groom an aggressive dog means you must learn good handling skills and how to anticipate what’s about to happen. That can only come with time and experience.

For new groomers, I recommend volunteering at the worst county pound you can find. Each stray that comes in has to be examined for ID and possible injuries. When they are handled, it is done with an efficiency that is rarely appreciated. If they are aggressive, the handling takes on different forms. You will see and do things that are not common to grooming salons.

Currently, I teach ungroomable dogs to be passive. I learned my handling skills in the crucible of animal shelters. It’s a good school for that.

Perhaps the most important opportunity is to watch experienced groomers. They handle aggression with skill and style. That is why groomed dogs are invariably better behaved at the salon than they are at home. The goal is to get the job done and not get hurt. Watch the people who have successfully learned that and, above all, remember that if it’s a dog, it can bite you. ✂

Dogs are deeply woven into the fabric of our society and families. As the canine solidifies his position as “man’s best friend”, it’s more important than ever for man to understand dog’s complex social language.

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NO MORE NO

SHOWS! E by Kathy Hosler e

Is there anything more frustrating than to have your carefully planned schedule screwed up by clients who don’t show or who cancel at the last minute?

I

t happens to almost every groomer, and for some, it’s an everyday occurrence.

“I’m having a HUGE issue with this right now. I had three people not show up today,” says groomer, Sandy Hartness. “And I don’t know what to do. I can’t charge a fee because I am located in a poor area, and this area is flooded with groomers. The clients will just go elsewhere.”

No shows and last minute cancellations cost groomers time, money and lots of aggravation. Is there any way for Sandy and other groomers to eliminate this problem? Probably not

36

entirely, but there are some things you can do to lessen them and the impact they have on you, and your business.

The first step is to decide what your polices are going to be for no shows and last minute cancellations.

Post them in a prominent place in your salon or van, and put it on your website. Explain your policy to people when they make an appointment.

When you make reminder calls, texts and emails, also include your cancellation/missed appointment policy.

If you are doing these things, and you are still getting no shows, it may be time to penalize the offend-

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ers—other professionals do. Doctors, dentists and hairdressers all charge for missed appointments.

There’s not a single answer for everyone. New groomers trying to build a business often experience no shows, but many are reluctant to charge for them. They don’t want to alienate customers and have them bad mouth their business. That’s understandable, but you also don’t want them walking all over you and just showing up for their appointment if they feel like it.

We all know that some pet owners will call around and book appointments with several groom-

“In June, I finally posted that, unless it’s an emergency, there is a

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ers. Then they will keep the one that suites them best, and never have the courtesy to cancel the others.

Established groomers like Justine Cosley have found a way to greatly cut down on no shows. “All new clients MUST book online their first time.” says Justine. “If a regular customer misses one appointment, they also MUST book online going forward.

When they book online, they agree to a 50% cancellation fee of the base price of the groom. Also, our program sends a reminder to text, email or both. Because the client books online, they enter their own contact information and they cannot blame us for not

getting reminders.”

Mary Arnold has also found a way to lessen no shows. “If an owner misses their appointment, I always ask the reason...sometimes it is serious and I don’t penalize,” says Mary. “If not, they prepay $50 on a credit card if they want to rebook. I deduct that from the cost of the groom.”

Missed appointments have been an ongoing problem for Nancy Gross.

“In June, I finally posted that, unless it’s an emergency, there is a $25 no call/no show fee,” says Nancy. “That being said, I will give them one “freebie” and then they get charged.”

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37

Clients who no call/no show can be more trouble than they are worth.

They waste your time and prevent someone else from getting the appointment you gave to them. either. “I clearly state in my signed terms of service that a cancellation fee in full is due without 24 hours’ notice,” says Mary Oquendo. “I usually give one pass. I always waive it for true emergencies. I find one of two things happen when I enforce it. They never do it again—or—they don’t use my services again. Either scenario I am fine with.”

Clients who no call/no show can be more trouble than they are worth.

They waste your time and prevent someone else from getting the appointment you gave to them. If you have groomers working for you and

38

their appointments don’t show, you lose money and so do they.

Always document when someone doesn’t show up for their appointment. Then if they call in the future and want to schedule an appointment, you can refuse them—or have them prepay.

“After putting on my appointment cards that there is a $35 fee for missed appointments or cancellations not made at least 48 hours in advance, it is rarely a problem,” says Barb Hoover.

“Once I sent a letter to a client that said, due to a missed appointment, I

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would need their future appointments prepaid, one week in advance...with no refunds if they do not show or cancel.

She did not ever come back, which really was the goal of the letter anyway.”

No shows are a real problem throughout the grooming industry.

However, the real goal is to get the client to show up, not to penalize them for a no show. So, how do you do that?

Rebook and remind.

Start with the clients you already have. Ask every client to book their pet’s next appointment when they pick them up after their groom. You

might say something like, “Suzie’s last appointment was seven weeks ago. I know you had to wait a week to get her in after you called for an appointment. Why don’t we schedule her next appointment now? We can make it for six weeks. That way Suzie won’t go too long between hair appointments and you will be able to plan your schedule easier.”

When you get clients on a recurring schedule of 4, 5, or 6 weeks, it becomes a way of life for them. Make sure to give them an appointment card (with your cancellation policy on it).

Encourage them to set a reminder in their phone while you are filling out the appointment card. Then call, text or email reminders one week and then again one day before their next appointment. This may seem like a bother to you, but it’s a lot better for you and your staff than facing a day full of no shows.

Some groomers offer various reward systems. For example, if a pet is on a recurring four week schedule, and they keep the first eleven appointments—the twelfth appointment is free. Other stylists offer a free upgrade, such as a spa treatment or tooth brushing, to owners who keep their preset appointments.

You may feel this is a costly way to keep a customer, but if you can create a client who keeps every appointment, you are way ahead. Rewarding a dependable client (one whom you already know what their pet is like to groom) makes more sense than looking for new ones.

The right solution may be different for every groomer. But whether you decide to charge a fee to clients who miss appointments, or reward the ones who rebook and stay on schedule, or a combination of both—it’s time to do something about no shows. ✂

When you get clients on a recurring schedule of 4, 5, or 6 weeks, it becomes a way of life for them. Make sure to give them an appointment card (with your cancellation policy on it).

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39

PRE–GROOM L PET ASSESSMENTS:

Necessary aaNecessary

STEP for a a Necessary STEP STEP for a for a

SAFE SAFE GROOM SAFE GROOM GROOM E by Mary Oquendo e 40

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illy was a fairly new client. I had only been grooming her and her brother for about six months. Both brother and sister were elderly and it’s my policy to do a full body pet assessment before grooming.

As Lilly’s owner is a talker, I usually do the assessment while she is chatting away. I only got as far as the gums, when I noticed the tongue looked a little purple to me.

I pointed it out to the owner and refused the groom until she had it checked out at the vet.

A pet assessment is where I go from head to tail with deliberate intent and purpose to determine if they are healthy enough to groom.

For new clients, this assessment should be done with the owner present. You want all pre–existing conditions noted before the owner leaves, as you do not want to be blamed for something that was there before hand. In addition, this assessment serves to reduce “misunderstandings” between yourself and the client.

One of the benefits of doing an assessment with the owner present is that they see how well their pet tolerates being handled. It presents a good opportunity to educate your clients on pet care and offer and charge for extra needed services, such as extra handling or de–matting fees. I have always found that educated clients are good clients.

Established clients (pets, to be more specific) get a “hug” when they enter my grooming van. This hug is really a pet assessment.

There may have been changes since the last time I saw them, especially if this is an older pet.

On more than one occasion,

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I have rescheduled a groom due to problems found during the assessment. There is no amount of income that could compensate for the mental anguish over the loss of a pet. I know, because I have been there as well.

Before I touch an unfamiliar pet, I keep a muzzle close and my face at a distance. If I am uncomfortable or unable to touch him, he goes home.

I will not risk my livelihood with a potentially career–ending bite.

ASSESSMENTS

CONSIST OF: • OVERALL APPEARANCE • MOUTH, TONGUE & GUMS • EYES

yrasseceN a

• EARS

PETS

of r a • JOINTS & SPINE

EFAS

• PADS

WHAT DOES AN ASSESSMENT CONSIST OF? • OVERALL APPEARANCE: Is he

• BELLY AREA

MO ORG

• SKIN & COAT

bouncy with bright eyes? Or is he lethargic, coughing or having trouble breathing? Are his eyes dull? Coughing may be an indicator of kennel cough, respiratory infections, canine influenza or a heart condition. Add in

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Groomer to Groomer • Vol 37 Ed 11 • November 2018

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runny noses and eyes and you have a serious health concern. Watch them walk. Does he appear to be in pain?

The worse bite I ever received was from an arthritic Golden Retriever I was helping into my van.

• MOUTH, TONGUE AND GUMS: Gums should be pink except for those breeds with mottled or dark gums such as Chows Chows and Springer Spaniels.

A yellowish tinge may indicate liver failure, bluish is hypoxia (no blood flow) and pale gums are an indicator of shock. Teeth in poor shape cause mouth pain, which in turn, creates snappy dogs. Take this opportunity to educate your clients on dental care.

• EYES: Eyes should be bright and dilate equally. Unequal dilation or rapidly moving eyes are a sign of neurological problems. Hardened discharge may have irritated and raw skin underneath. Red eyes may be an indicator of stress or an eye infection.

• EARS: Foul odor, redness, discharge, and head shaking are all signs of an ear infection. It is my policy to not clean or pluck ears in this condition. Very thick looking ears may be a hematoma or severe matting.

• JOINTS AND SPINE: Arthritis, spinal or leg injuries will cause pain when moved or touched. A pet in pain can and will bite.

• PADS: Check pads for ingrown nails, debris or cuts. Even well– behaved pets may have feet issues. I groom a couple of pets that do not get their nails done.

• BELLY AREA: If the belly area is distended or hard, refer to vet immediately as this could be a sign of bloat.

Drooling and a very uncomfortable looking pet may accompany it.

• SKIN & COAT: Note any lumps, bumps, cysts or warts on their body.

You do not want to shave them off during the groom. Check the skin for irritations, wounds and parasites.

Can you even see the skin? You have no idea what you will find once the mats are removed. I have found open sores that required veterinary treatment.

The first time you perform a pet assessment, it will take longer than that of an established client. It is my policy that owners only need to be present for the first assessment. For me, it’s part of the greeting process.

As I am saying hello to the pet and making kissy faces, I simply run my hands over his body and pay attention to body language.

Encourage your clients to continue this at home. Their pet stands a better chance of recovery when problems are brought to light, as early detection means early intervention. Recommend any concerns found be followed up with their vet and keep notes on their client card.

In Lilly’s case, it was a collapsed trachea, which was on top of a heart condition; the owners opted to let Lilly go. She was euthanized later that day. In my heart, I am certain that had I groomed Lilly that day, she would have died on me. I cannot imagine the social media storm that could have resulted from such a scenario. ✂

New Articles Posted EVERYDAY

EARLY DETECTION

MEANS EARLY

INTERVENTION. Encourage your clients to continue this at home.

Their pet stands a better chance of recovery when problems are brought to light, as

GROOM

SAFE STEP

for a

a Necessary

Upcoming Tradeshow & Education Info Network With Peers Daily Groomer Humor

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Visit our website to see what other groomers have to say about the Prima Bathing System.

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43

COUGHING CONUNDRUM E by Jill Lopez, DVM, MBA e

Belle, a two–year–old Shih Tzu, started coughing a few days after her grooming appointment. At first, her owners were not worried, but soon the occasional cough became persistent and then she started sneezing and had a runny nose.

S

he was definitely sick. Within a short time, several other dogs that had visited the groomer were coughing, too.

Belle’s pet parents took her to the veterinarian. The veterinarian examined her, listened to her lungs and examined her throat. When she applied a small amount of pressure on her windpipe, Belle went into a coughing fit. The vet then took swab samples of her throat and nose and also drew blood. She then prescribed medication that would help curb the signs while they awaited a diagnosis.

WHAT COULD BE CAUSING THIS COUGH? There are many things that could be causing Belle to cough. Some of

44

the pathogens responsible for infectious canine cough include bacteria, like Bordetella, and viruses such as Canine Distemper, Canine Parainfluenza, Canine Influenza (Dog Flu) and Canine Adenovirus Type 2.

HOW DO THESE PATHOGENS SPREAD? These pathogens transfer from dog to dog through direct contact with respiratory secretions from an infected dog, just like how a cold or flu transfers in humans. Sometimes contaminated clothing, grooming utensils, or food and water bowls can store and transfer the disease. Businesses like grooming salons are at more risk because there is more potential for contact with the pathogens.

Groomer to Groomer • Vol 37 Ed 11 • November 2018

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HOW SERIOUS ARE INFECTIOUS CANINE RESPIRATORY DISEASES? The seriousness of the infectious disease is based on the pathogen.

For example, most cases of Canine Distemper are fatal while a majority of Bordetella infections resolve with supportive care. Dog Flu is a disease to be very concerned with, since dogs that are infected with the disease can be contagious for almost a month, and around 20% can have severe signs of illness, including pneumonia.

HOW CAN I PREVENT INFECTIOUS CANINE COUGH? Prevention is always the best medicine. Fortunately, for most causes of infectious canine cough, there are vaccines available. Groomers and other

pet services often will require vaccinations for diseases such as Bordetella, Distemper, and Dog Flu, to make sure they can help prevent the spread of disease in their facility. The American Animal Hospital updated their vaccination guidelines in 2017 and are a great source of reference to establish an appropriate vaccination protocol.

Effective cleaning is another way to prevent the spread of disease in a grooming facility. It is important to clean continuously with the appropriate disinfectants, while observing the appropriate contact time. Washing hands, grooming tables or pads and grooming equipment is also very important.

TIPS FOR GROOMERS: Make sure to require the following canine infectious cough vaccinations for your clients, in addition to

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It is important to clean continuously with the appropriate disinfectants, while observing the appropriate contact time. Washing hands, grooming tables or pads and grooming equipment is also very important.

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Make sure that the vaccines have time to protect before exposing the dog to other animals: INJECTABLES FULL PROTECTION OCCURS 10–14 DAYS AFTER THE SECOND BOOSTER

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regular vaccinations: • Canine Distemper • Parainfluenza • Adenovirus Type 2 • Dog Flu (H3N2 and H3N8) • Bordetella Make sure that the vaccines have time to protect before exposing the dog to other animals. With injectables, full protection occurs 10–14 days after the second booster. With oral vaccinations, full protection is likely expected within three weeks. With intra–nasal vaccines, some can provide protection within 24–72 hours. Check with the vaccine manufacturer to confirm and, when in doubt, give at least a two–week window before you consider the dog protected.

Make sure to establish an effective cleaning protocol. The Heroes for Healthy Pets program—which is a free infectious disease certification program—has great tools including handbooks on effective cleaning. You can visit heroes4healthypets.com to sign up and learn more about keeping your business clean.

All vaccine manufacturers have vaccine efficacy guarantees. If your client’s pet is fully vaccinated and still becomes sick, make sure they contact the manufacturer to report the problem and to learn more about coverage for diagnostic testing and reimbursement for medical treatment. ✂ Established in 2015, Essentials PetCare, LLC provides affordable and accessible veterinary care for dogs and cats. The company’s goal is to expand veterinary care to a greater number of U.S. pet loving families who would otherwise not seek basic and preventative care because of cost.

Essentials PetCare believes that no animal should ever suffer or put owners and their families at risk of contracting zoonotic diseases due to affordability. For more information, visit EssentialsPetCare.com and follow us @essentialspetcare.

WHEN

HOW DO YOU KNOW ASK THE GROOMING TUTOR

by Michell Evans

TO FIRE AN EMPLOYEE?

Dear Michell, how do you know when it is time to fire an employee? I have a groomer who refuses to take direction and insists on doing everything her own way.

I have tried for a few years now to convince her that my way is the best. At the end of the day, she does it her way.

It is important to me that my employees respect me and do things as I would like them done. I have had enough!

I want to fire her but I want to do it the right way and with a clear conscious.

H

i Debbie. Firing an employee is never easy, even if you have fantasized about firing this employee for months, or even years. The truth of the matter is that, when you fire a person, you are directly impacting their life in a serious way.

You are impacting their pride, finances,

48

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–DEBBIE

security and family. This may be one of the hardest things you have to do in your roll as owner or manager.

You may need some support from your family and friends to get through it without feeling like a monster. Write down the reasons that you are choosing to let this person go and keep them

GOOD

GROOMERS ARE HARD TO FIND. The fear of not being able to replace a groomer is real. The fear of the replacement being just as bad (or worse) as the problematic employee is real, too.

handy so that when you are feeling bad, you can justify your actions to yourself. It is important to avoid venting and searching for support from your other staff. Confide in your friends and family.

Good groomers are hard to find.

The fear of not being able to replace a groomer is real. The fear of the replacement being just as bad (or worse) as the problematic employee is real, too. In many cases, the owner or manager will hang onto an employee who is not the best fit because they are “the devil you know”.

One way to get to the bottom of your feelings on the matter is to ask yourself, “If the employee gave notice today, would I be relieved or devastated?” If you would be devastated, then maybe look for some compromises and solutions to get back to a good working

relationship with this groomer. If you are instantly relieved, then it is probably time for you to fire them.

In your situation, it sounds like the bad behavior has been allowed to go on for too long. This gives the employee a false sense of security.

They get away with the bad behavior over and over with no repercussions, so the firing may come as a surprise.

Many employees convince themselves that they will not get fired for various reasons. From the employer’s point of view, it seems like it should be obvious to the employee that they will get fired if they are a constant problem for the employer to manage. Every story has two sides.

Keep in mind that, in many cases, the problem employee is not happy in this environment, either. If you are feeling stressed about fight-

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Know the laws in your state surrounding firing an employee. Stick to them very closely. Make sure that you have documented all verbal and written warnings. Make sure that you have

STATE LAWS

documented all actions taken. ing them every day, they are probably feeling stressed about fighting back.

This is not a good working situation for you, them or the rest of the staff.

They might find themselves relieved to be let go.

Know the laws in your state surrounding firing an employee. Stick to them very closely. Make sure that you have documented all verbal and writ-

ten warnings. Make sure that you have documented all actions taken. If this is something that you have not been doing, it is never too late to start.

Make sure you have a savings in place to cover the drop in income that will follow. If at all possible, hire the problem employee’s replacement before you fire them or plan the termination date around known slow

GroomertoGroomer.com

periods to help alleviate the financial burden. This allows your other staff and/or yourself to groom some of the surplus customers.

You will not retain all of the clients that were accustomed to the previous groomer’s work. That is ok.

Some clients may leave forever and some clients may try a few other places and then come back. Some

Groomer to Groomer • Vol 37 Ed 11 • November 2018

51

Have all of the employee’s belongings packed neatly into sturdy boxes.

Type up a letter of termination with a short and simple explanation of why they are being terminated. This is not the time to list everything they have ever done wrong. Keep it simple. clients may find out where the previous employee has gone and go to them. That is ok too. The last thing that you want is clients that don’t want to be your clients. They are bad reviews waiting to happen.

Finally, schedule the employee’s termination for a time when the other staff is not present. You will need one witness on–hand for security. Obviously, a manager or lead

groomer would be best, but even a spouse will work. Have all of the employee’s belongings packed neatly into sturdy boxes. Type up a letter of termination with a short and simple explanation of why they are being terminated. This is not the time to list everything they have ever done wrong. Keep it simple. Keep the total duration of the termination meeting to under five minutes. Talk as little

om w fr e N

GENERAL PET RELEASE FORM

MATTED PET

R EASE FORM CAGE DRYEREL RELEASE FORM

Because we care about your pet’s safety and well being, we want to assure you that every effort will be made to make your pet’s visit as pleasant as possible.

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming.

In the best interest of your pet, we request your permission to obtain immediate veterinary

Date Your Pet is IMPORTANT to Us! safety Because we care about your pet’s that Your Pet is IMPORTANT toandUs! well being, we want to assure you Pet Name

us. will be made to make your effort your pet is important every to The health, safety and comfort of pet’s visit as pleasant as possible. in conversations We also believe in including you Because your pet is severely tangled about the care of your pet. injury, stress and more or matted, it is at greater risk of The use of a cage dryer is safer and However, trauma. All precautions will be taken. your dog, we comfortable for some dogs. For or after We will problems occasionally arise, during recommend the use of a cage dryer. mental or such as nicks, clipper irritation and when grooming, practices safe adhere to the following physical stress. use: in is the dryer request your permission to In the best interest of your pet, we • Dryers must have working temperature should it become necessary. obtain immediate veterinary treatment gauges and timers. for cage drying will be used. to • Only equipment manufactured this grooming establishment I hereby grant permission to be followed. for my pet at my expense.

• Manufacturer instructions will obtain emergency veterinary treatment during will be properly monitored. have a greater chance of injury • Dogs drying in a cage dryer Also, realizing that matted pets a cage dryer to be used. establishment responsible for • Owner must give consent for grooming, I will not hold this grooming I hereby grant permission to this

treatment should it become necessary.

I hereby grant permission to this grooming establishment to obtain emergency veterinary treatment for my pet at my expense.

accident or injury to my pet.

grooming establishment to

comfortable drying of my dog. use a cage dryer for the safe and Owner Name

Date

Your Pet is IMPORTANT to Us!

Date

Pet Name

Pet Name

Owner Name

as possible. Do them the courtesy of firing them with dignity. Tell them, to their face, that they are fired. If they insist on a reason why, simply refer them to their letter. Make arrangements to recover any salon property from the employee, such as keys, tools or uniforms.

I hope this helps you. Take care. ✂

Same Message, SENIORNPE EWT Style.

RELEASE FORM Pet Name

Date

Your Pet is IMPORTANT to Us! Because we care about your pet’s safety and well being, we want to assure you that every effort will be made to make your senior pet’s visit as pleasant as possible.

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming.

In the best interest of your pet, we request your permission to obtain immediate veterinary treatment should it become necessary.

I hereby grant permission to this

grooming establishment

to obtain emergency veterinary treatment for my pet at my expense.

Also, realizing that aged pets have a greater chance of injury during grooming, I will not hold this grooming establishment responsible for accident or injury to my pet.

Owner Name

Signature

Signature

Owner Name Signature

Signature #MP-2 © 2016 Barkleigh Productions, #CD-2 © 2016 Barkleigh Productions,

.com

Inc. • 717.691.3388 • www.barkleigh

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CHECK OUT THE LATEST LINE OF RELEASE FORMS Stock up at the Barkleigh Booth or shop online at www.barkleighstore.com

52

Groomer to Groomer • Vol 37 Ed 11 • November 2018

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Cute

AFTER

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PERSONALITY TRIM ON A MIXED BREED E by Brittney Valle e

A staple in every shop is the cute little mixed breed

FIG. 1

that doesn’t really resemble either of the breeds they are derived from—a perfect mixture of the two (or three or four....) breeds they represent.

W

hen there is no breed standard to follow (or you don’t know which one!), it is nice to be able to give the dog a cute personality trim to fit their attitude.

Meet Kodi, the Shih Tzu/Poodle mix! With this trim, we gave him

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his own style that is easy maintenance for his family and keeps up his “tough guy” appearance.

Fig 1) For this trim, I used a 0 snap on comb (yellow or 5/8”). Beginning at the withers, clip toward the tail.

Fig 2) Continue down the sides of the neck, making sure to skim off at

FIG. 3

FIG. 4

FIG. 5

FIG. 6

FIG. 7

the elbow. This will help achieve a more balanced, fuller leg.

Fig 3) In the rear, skim off just above the hock.

Fig 4 & 5) Whichever length you used on the body, reverse it on the belly and all the way up the chest and chin. This helps create a more stylized look, as well as accentuates your dog’s chest and neck.

Fig 6) With the foot on the ground, scissor around the front paws.

By keeping the paw on the table, you can easily set the length and shape of your foot.

Fig 7) Scissor the chest and blend into your column leg by wrapping your shear around the dog’s shoulder.

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Groomer to Groomer • Vol 37 Ed 11 • November 2018

55

FIG. 8

FIG. 9

Fig 8) Scissor the front of the dog’s leg, connecting the shoulder to the toes.

Fig 9) While lifting the front leg straight out from the shoulder, comb all of the hair to the inside of the leg

FIG. 10

and scissor a straight line from the toes to the armpit. Repeat for the outside of the leg. I used a blending shear for this as this dog’s leg coat was pretty thin and I wanted it to have a thicker appearance.

Fig 10) Still holding the dog’s leg, scissor the back of the leg up into the armpit, blending the column into the body of the dog.

Fig 11) Scissor around the rear feet as you did the front feet.

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Groomer to Groomer • Vol 37 Ed 11 • November 2018

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FIG. 11

FIG. 12

FIG. 13

FIG. 14

FIG. 15

FIG. 16

Fig 12) Clean up the shaggy hairs on the back legs from the stifle toward the tuck–up.

Fig 13) Scissor the back of the rear legs tight toward the hock.

Fig 14) Shape the underline by scissoring off all of the scraggly hairs left on the belly.

Fig 15) Smooth out the tuck–up area using your blenders.

Fig 16) Holding onto the ear leather, scissor along the natural edge of the ear, working from the tip to the base and around the back of the head.

Fig 17) Clean up the hair in front of the eyes. I prefer to use a thinning shear.

Fig 18) Scissor in a visor, aim-

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Groomer to Groomer • Vol 37 Ed 11 • November 2018

57

FIG. 17

FIG. 18

FIG. 20

FIG. 21

FIG. 19

ing from the ear toward the center of the face.

Fig 19) Round out the bottom of the chin.

Fig 20) Trim up the sides of the cheeks, pointing the tip of your shears up and toward the center of the head as you round it in.

Fig 21) For a pipe cleaner style tail, I skimmed a C snap on comb (green, 3/4”) over this dog’s tail, and then scissored the shaggy pieces up.

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Groomer to Groomer • Vol 37 Ed 11 • November 2018

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SAM KOHL’S

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From the first ALL BREED DOG GROOMING GUIDE published in 1973; to it’s current 4th edition featuring 193 breeds! Sam Kohl has been educating groomers on tools, business, technique and client relations for 50 years.

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The industry’s trustworthy, time-tested pioneer of educational texts.

AKC S.A.F.E. SALON PROGRAM The AKC Safety in the Salon course, taught by Susan Sholar, an AKC Delegate and grooming judge, was a huge sensation at Groom Expo this past September in Hershey, Pennsylvania.

P

art of the excitement was that all groomers who attend the course were eligible, at no additional charge, to become AKC Safety Certified Groomers and receive a frameable certificate to proudly display in their salon.

Melody Coleman from Waxhaw,

60

North Carolina traveled 512 miles to attend the course and found it to be “outstanding”. Melody felt “zoonotic diseases, how to prevent them and what symptoms to look for” was exceptionally useful information.

Savannah Cannon from Independence, Missouri traveled 1,028

Groomer to Groomer • Vol 37 Ed 11 • November 2018

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miles to attend the AKC Safety in the Salon course. She also thought the course was outstanding. Savannah loved learning about, “UV lights for additional disinfecting.” She plans to apply this knowledge to better her salon and provide higher quality care to her clients.

GROOM SAFETY

SHOULD BE YOUR TOP PRIORITY

The AKC S.A.F.E. Grooming Certification Program is designed to help you establish the standard for groom safety in your community.

Set your business apart and give clients the peace of mind that their pet’s well-being is your main concern.

Learn vital information on safety protocols within a grooming salon

Covers accident avoidance, pet and zoonotic diseases and sanitation

Showcase your commitment to pet safety on AKC GroomerFinder

Available online in AKC Canine College or at grooming shows nationwide

AKC S.A.F.E. Grooming Certification Program LEARN MORE AT AKC.ORG/SAFE-GROOMING

“Salon safety for all who work and patronize the salon is another consideration when reviewing how to make your salon safe for humans and pets alike.”

–Susan Sholar

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Brittney Davis who traveled 600 miles from Indian Trail, North Carolina found the class to be “very informative, outstanding and Susan Sholar was knowledgeable and enthusiastic.”

One of the most highly debated questions in the grooming industry at this time is, “Should groomers be licensed?” Most groomers believe that there should be some way of separating them from a person who simply reads a book, watches a YouTube video or two, and thinks they can be a groomer. Required state licensing would solve that problem but would create a whole new set of problems that involve government bureaucracy and interference. The AKC S.A.F.E Salon Certification Program is an attempt to bridge that gap.

The first step in becoming AKC S.A.F.E Salon Certified is to take the course either at a show or online.

“The AKC S.A.F.E. Groomer and Salon program covers a number of issues,” states Susan Sholar. “One of the first priorities and of utmost importance is humane handling of animals, while at the same time keeping the groomer safe. We all have un–socialized dogs enter our salon and they take a different touch and a lot of patience. Those are also the ones that make us appreciate the well–socialized dogs we also see in our salons. Groomer safety is just as important, therefore, we cover how to avoid injuries and sometimes just downright dangerous situations.”

Sholar goes on to state, “Salon safety for all who work and patronize the salon is another consideration when reviewing how to make your salon safe for humans and pets alike.

Health issues can be present with any animal that comes in for grooming.

If it is a health issue that you need to use special products on, how would you best handle the grooming in a manner that would not exacerbate

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This course is directed to Groomers and Salon owners; however, it is recommended to anyone within a salon that will be handling animals or making the decision whether an animal is one that the salon can accept based on temperament or health issues. the problem at hand? Or is it a health issue that should be referred to the veterinarian before you can accept the pet into your salon?”

The class covers diseases that are communicable among the pets in your salon; as well as, zoonotic diseases. Zoonotic diseases being those diseases that can transfer to other species.

“Know what your county or state requires of your grooming salon,” Sholar advises. “Regulations can vary from state to state, even city to city.

Therefore, the course gives a number of issues you should be aware of and what government departments you will need to work with to obtain those regulations and ensure you are in com-

pliance. We also do not want to ignore the regulations of the Occupational Safety and Health Administration (OSHA). OSHA is a federal administration that has regulations to avoid injuries or death in the workplace.”

This course is directed to Groomers and Salon owners; however, it is recommended to anyone within a salon that will be handling animals or making the decision whether an animal is one that the salon can accept based on temperament or health issues. These employees could be bathers or receptionists.

“Our goal is to avoid being the groomer on the 6:00 p.m. news due to an avoidable injury to a pet and the pet injured is the name of the next

animal legislation you may see in your state. Most groomers are extremely dedicated to their profession and the pets in their care. Groomers become attached to many of these pets and establish wonderful relationships with the pets’ owners. We hope to help the groomer maintain all of this with the AKC S.A.F.E. Certification Course,” Sholar concludes.

Grooming professionals who successfully complete the AKC Safety in the Salon course and pass the associated test are eligible to become AKC S.A.F.E. Groomers and Salons. At the center of the AKC S.A.F.E Grooming program is the Groomer/Salon Oath.

Groomers and salon owners certify to follow the oath, which showcases their commitment to holding pet safety in the highest regard. Participants must submit an application demonstrating their grooming experience and pledge to safety.

AKC S.A.F.E. Groomers and Salons receive a frameable certificate to display in their business, a complimentary one-year AKC GroomerFinder profile listing, and other valuable marketing materials from the AKC. Contact AKC Groomer Education at groomer@akc.org to learn more. ✂

Find us on

Twitter!

@barkleighinc 64

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FOR YOUR BUSINESS Giant Clip Cards

Available Colors

Our most popular card! 5” x 8” Clip Cards feature a dog diagram for notation of injuries, warts and sensitive areas.

Sketch the clip right on the card.

Emergency permission included, plus a size chart for easy sales reference. Includes pet profile checklist with lots of space on the back for date, charges, services, groomer and reminders sent date. Extenders can be attached when back is full. Mix and match in packs of 100 when buying 1000.

Medium Clip Cards

Indicate B for blue, G for Green, Y for Yellow, P for pink, or L for lavender for order.

u NEW LAST

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VACCINATIONS

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Giant FELINE Clip Card – 5 x 8 #6766 Pack of 100 #6767 Pack of 500 #6768 Pack of 1000

In event of an emergency, I authorize this establishment to provide necessary treatment for my pet at my expense.

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GF GIANT FELINE CLIP CARD © 2018 • Barkleigh Productions Inc. • (717) 691-3388 • Fax (717) 691-3381 • www.barkleigh.com

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© 2018 • Barkleigh Productions Inc. • (717) 691-3388 • Fax (717) 691-3381 • www.barkleigh.com

LAST

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BREED SIZE NAME

M

F

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CHG. $ EASY

NEUT

Clip Card specific for Cat clients! 4” x 6” card features exclusive feline checklist including “FIV,” “FeLV,” and “Declawed.” White only.

Medium FELINE Clip Card – 4 x 6 #6763 Pack of 100 $11.95 #6764 Pack of 500 $46.00 #6765 Pack of 1000 $75.00

Regular Feline Clip Cards

PRIMARY PH

FIRST

$13.75 $59.95 $99.00

Medium Feline Clip Cards

PRIMARY PH LAST

A D D R E S S

Clip Card Reg Special $21.95 Clip Card Med Special $28.95 Clip Card Giant Special $34.95

Groomer to Groomer • Vol 37 Ed 11 • November 2018

Giant Feline Clip Cards

MEDICAL PROBLEMS

Clip Card Special

#680 #681 #682

$11.95

EASY FAIR DIFFICULT

PH

REFERRED BY

Includes 250 Clip Cards, File Box, and set of Alphabetical Index Guides. Available in 3 Card sizes.

Medium Extenders – White 4 x 6 #513 Pack of 100

B – Burn Sensitive Area X – Moles, Warts O – Old Injury, Arthritis

NEUT

BIRTHDATE

BREED

$10.50

$13.95 $56.00 $95.00

FIV FeLV DECLAWED FRONT DECLAWED BACK BITER CAGE SOILER NOISY SHY CHECK EARS BURNS EASILY BLIND DEAF DIABETIC EPILEPTIC

SECONDARY WORK PH

$10.50 $39.75 $62.95

Medium Clip Card – Color 4 x 6 #510 Pack of 100 #511 Pack of 500 #512 Pack of 1000

✓ALL THAT APPLY:

EMAIL

Regular Clip Card 3 x 5 #514 Pack of 100 #515 Pack of 500 #516 Pack of 1000 Regular Extenders 3 x 5 #517 Pack of 100

$11.95 $46.00 $75.00

$

REFERRED BY

3”x 5” Clip Cards will stand up against the daily abuse of any active grooming salon and will provide you with basic information on your grooming client. Space on back for date, charges and reminder sent date. White only.

Medium Clip Card – White 4 x 6 #507 Pack of 100 #508 Pack of 500 #509 Pack of 1000

$ SPECIAL INSTRUCTIONS

SECONDARY PH

Regular Clip Cards

Giant Extenders – White 5 x 8 #506 Pack of 100 $13.75

$

CLIP

PRIMARY WORK PH

VET

Indicate B for blue, G for Green, Y for Yellow, P for pink, or L for lavender when ordering.

FIRST

PRIMARY PH

COLOR

Giant Clip Card – Color 5 x 8 #503 Pack of 100 $15.75 #504 Pack of 500 $69.95 #505 Pack of 1000 $109.00

Available Colors

4”x 6” Medium offers space for pet description, medical problems, referral, birthday, vet phone and clip. Pet profile checklist denotes conditions about the pet. Back has date, services, charges and reminder sent date. Extenders can be attached when back is full. Mix and match in packs of 100 when buying 1000.

A D D R E S S

Giant Clip Card – White 5 x 8 #500 Pack of 100 $13.75 #501 Pack of 500 $59.95 #502 Pack of 1000 $99.00

FAIR

SPECIAL INSTRUCTIONS:

DIFFICULT

Clip Card specific for Cat clients! 3” x 5” card features exclusive feline checklist including “FIV,” “FeLV,” and “Declawed.”

White only.

Medium FELINE Clip Card – 3 x 5 #6760 Pack of 100 $10.50 #6761 Pack of 500 $39.75 #6762 Pack of 1000 $62.95

FOR YOUR BUSINESS MP2

MATTED PET RELEASE FORM

CD2

CAGE DRYER

Pet Name

Date

RELEASE FORM

Your Pet is IMPORTANT to Us!

Because we care about your pet’s safety and well being, we want to assure you that Pet Name Date every effort will be made to make your pet’s visit as pleasant as possible.

Because your pet is severely tangled or matted, it is at greater risk of injury, stress and The health, safety and comfort of your pet is important to us. trauma. All precautions will be taken. However, We also believe in including you in conversations problems occasionally arise, during or after grooming, such as nicks, clipper irritation and mental orabout the care of your pet.

The use of a cage dryer is safer and more physical stress. comfortable In the best interest of your pet, we request your permission to for some dogs. For your dog, we obtain immediate veterinary treatment should it become recommend necessary. the use of a cage dryer. We will adhere to the following safe practices when I hereby grant permission to this grooming establishment to is in use: the dryer obtain emergency veterinary treatment for my pet at my expense.

• Dryers must have working temperature Also, realizing that matted pets have a greater chance of injury during gauges and timers. grooming, I will not hold this grooming establishment responsible for • Only equipment manufactured for cage drying will be used. accident or injury to my pet.

• Manufacturer instructions will be followed.

• Dogs drying in a cage dryer will be properly monitored.

Owner Name • Owner must give consent for a cage dryer to be used.

SP2

SENIOR PET RELEASE FORM

Your Pet is IMPORTANT to Us!

GENERAL PET RELEASE FORM

MOBILE SALON

I hereby grant permission to this grooming establishment to

Signature

use a cage dryer for the safe and comfortable drying of my dog.

RELEASE FORM

Pet Name

Date

Owner Name #MP-2 © 2016 Barkleigh Productions, Inc. • 717.691.3388 • www.barkleigh.com

Your Pet is IMPORTANT to Us!

Signature

Pet Name

Date

Your Pet is IMPORTANT to Us! Because we care about your pet’s safety and well being, we want to assure you that every effort will be made to make your senior pet’s visit as pleasant as possible.

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming.

In the best interest of your pet, we request your permission to obtain immediate

u NEW

veterinary treatment should it become necessary.

CAT GROOMING I hereby grant permission to this grooming establishment to

obtain emergency veterinary treatment for my pet at my expense.

Also, realizing that aged pets have a greater chance of injury during grooming, I will not hold this grooming establishment responsible for accident or injury to my pet.

RELEASE FORM Owner Name

Because we care about your pet’s safety Pet Name Date and well being, we want to assure you that Signature #CD-2 © 2016 Barkleigh Productions, Inc. • 717.691.3388 • www.barkleigh.com every effort will be made to make your Pet Name Date pet’s visit as pleasant as possible.

Occasionally, grooming can expose a hidden medical problem or aggravate Because we care about your pet’s safety #SP-2 © 2016 Barkleigh Productions, Inc. • 717.691.3388 • www.barkleigh.com a current one. This can occur during or after and well being, we want to assure you that grooming.

Because we care about your pet’s safety and well every effort will be made to make your In the best interest of your pet, we request pet’s visit as pleasant as possible. being, we want to assure you that every effort will be your permission to obtain immediate veterinary made to make your pet’s visit as pleasant as possible.

Please understand that due to the

Your Pet is IMPORTANT to Us!

Your Pet is IMPORTANT to Us!

treatment should it become necessary.

very nature of being mobile we will occasionally be late for an appointment

I hereby grant permission to this grooming establishment to due to circumstances beyond our control (traffic, accidents, weather, obtain emergency veterinary treatment for my pet at my expense.

Owner Name

etc.) and cannot be held liable for unavoidable time delays.

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming.

In the best interest of your pet, we request your permission to obtain immediate veterinary treatment should it become necessary.

Signature

I hereby grant permission to this grooming establishment to obtain emergency veterinary treatment for my pet at my expense.

Cats are creatures of habit and when exposed to a new environment they can experience elevated stress levels. In the event that your cat is too stressed to safely continue the groom, all procedures will stop and you will be notified immediately.

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming.

In the best interest of your pet, we request your permission to obtain immediate veterinary treatment should it become necessary.

Modern Pet Safety Release Form

I hereby grant permission to this grooming establishment to obtain emergency veterinary treatment for my pet at my expense. Also, realizing that cats have a greater chance of injury during grooming, I will not hold this grooming establishment responsible for accident or injury to my pet.

#PR-2 © 2016 Barkleigh Productions, Inc. • 717.691.3388 • www.barkleigh.com Owner Name

Signature

Owner Name

PR2

Signature

#VR-2 © 2017 Barkleigh Productions, Inc. • 717.691.3388 • www.barkleigh.com #FR-2 © 2017 Barkleigh Productions, Inc. • 717.691.3388 • www.barkleigh.com

VR2 EXCLUSIVE TO MODERN

Modern Pet Release Forms

FR2

EXCLUSIVE TO MODERN

50 forms per pad. Mix and match styles. Indicate styles when ordering.

Protect your salon with Modern Pet Release forms! These forms gently explain the pet owner’s responsibility to the groomer and give you the right to obtain emergency treatment for their pet. Designed to help you do your job with an updated professional look. Designs include Matted Pet, Cage Dryer, Senior Pet, and General Pet. Mobile Salon & Cat Grooming designed EXCLUSIVELY in Modern style.

MP2 — Matted Pet Release #6145 1 Pad $7.95 #6147 3 Pads $22.95 #6148 5 Pads $35.00 #6149 10 Pads $69.00 #6150 25 Pads $149.00

CD2 — Cage Dryer Release #6699 1 Pad $7.95 #6700 3 Pads $22.95 #6701 5 Pads $35.00 #6702 10 Pads $69.00 #6703 25 Pads $149.00

SP2 — Senior Pet Release #6151 1 Pad $7.95 #6152 3 Pads $22.95 #6153 5 Pads $35.00 #6154 10 Pads $69.00 #6155 25 Pads $149.00

PR2 — General Pet Release #6156 1 Pad $7.95 #6157 3 Pads $22.95 #6159 5 Pads $35.00 #6160 10 Pads $69.00 #6161 25 Pads $149.00

VR2 — Mobile Release #6714 1 Pad $7.95 #6715 3 Pads $22.95 #6716 5 Pads $35.00 #6717 10 Pads $69.00 #6718 25 Pads $149.00

FR2 — Feline Release #6720 1 Pad $7.95 #6721 3 Pads $22.95 #6722 5 Pads $35.00 #6723 10 Pads $69.00 #6724 25 Pads $149.00

PetRef Cards

Attractive 3” x 5” cards are used to note ANY medical concerns. Clients will appreciate your concern and can take your findings to their Vet. The vet will appreciate your professionalism. Gray card with blue ink. #668 100 Card #669 500 Cards #670 1000 Cards

$9.95 $39.95 $59.95

Assure clients you will take every precaution necessary to complete a safe and stress-free groom on their pet. Clients sign this agreement understanding that you may discontinue service and contact them immediately if the groom presents a threat to the dog’s health.

SF2 — Pet Safety Release #6747 1 Pad $7.95 #6748 3 Pads $22.95 #6749 5 Pads $35.00 #6750 10 Pads $69.00 #6751 25 Pads $149.00

General Pet Release

Modern Creative Color Release Form Encourage clients to get creative with their pet’s groom while still protecting your salon! Inform your clients of the possible color transfer, fading and reactions to creative coloring. Includes an emphasis of the use of pet safe products.

CR2 — Creative Release #6742 1 Pad $7.95 #6743 3 Pads $22.95 #6744 5 Pads $35.00 #6745 10 Pads $69.00 #6746 25 Pads $149.00

Senior Pet Release

DATE:

Cage Dryer Form

PET’S NAME:

The health, safety and comfort of your pet is important to us. We also believe in including you in conversations about the care of your pet.

The use of a cage dryer is safer and more comfortable for some dogs. For your dog, we recommend the use of a cage dryer. We will adhere to the following safe practices when the dryer is in use: • Dryers must have working temperature gauges and timers.

• Only equipment manufactured for cage drying will be used.

• Manufacturer instructions will be followed.

• Dogs drying in a cage dryer will be properly monitored.

• Owner must give consent for a cage dryer to be used.

I hereby give permission to this grooming establishment to use a cage dryer for the safe and comfortable drying of my dog.

Signature of Pet Owner

Sincerely,

Your Professional Groomer

#CD-1 © 2016 Barkleigh Productions, Inc. • 717.691.3388 • www.barkleigh.com

Fuzzy Pet Release

Cage Dryer Release

Classic Pet Release Forms 50 forms per pad.

Classic Pet Release Forms convey a little light humor for a serious subject. They explain, in a gentle way, the pet owner’s responsibility to the groomer and give you the right to obtain emergency treatment for their pet.

#614 #615 #616 #617 #618

1 Pad 3 Pads 5 Pads 10 Pads 25 Pads

GroomertoGroomer.com

$7.95 $22.95 $35.00 $69.00 $149.00

Mix and match styles. Indicate styles when ordering ( S for Senior, G for General, F for Fuzzy, C for Cage Dryer).

Groomer to Groomer • Vol 37 Ed 11 • November 2018

67

FOR YOUR CLIENTS

Little Angel Award NEW Little Angel Award This Certifies that

Thisestablishment.

Certifies that Your pet Has successfully completed a professional grooming in our has exemplified courage when confronting combs, brushes, clippers and scissors, and has shown valor in crossing the waters of shampoo and creme rinse.

PET

REPORT CARD

It is with great pride that your pet has been selected as a Paw–fect specimen of establishment. Your pet Has successfully completed a professional grooming in our beauty to be held in high esteem by this Professional Establishment. has exemplified courage when Grooming confronting combs, brushes, clippers and scissors, and has shown valor in crossing the waters of shampoo and creme rinse.

It is Your with great pride that your pet has been selected as a Paw–fect specimen of Professional Groomer, beauty to be held in high esteem by this Professional Grooming Establishment.

Your Professional Groomer, Pet Name

Date

Date

A I was a LITTLE ANGEL! B I was a PAW-FECT PET! C I was Satisfactory.

D I’ll try harder next time!

F I was a little devil...

LA3 © 2017 8 BARKLEIGH PRODUCTIONS

WWW.BARKLEIGHSTORE.COM

Date LA3 © 2017 8 BARKLEIGH PRODUCTIONS

WWW.BARKLEIGHSTORE.COM

NEW Modern Little Angel Awards

but my groomer still loves me!

I should be groomed in

weeks.

My next appointment is

.

NEW

Back

Front

NEW Modern Pet Report Cards Modern larger sized cards measure 8.5” x 5.5,” printed in full color (front and back) on heavy weight card-stock.

Back allows ample room for additional comments and even space for your salon’s stamp or appointment card.

#6769 #6770 #6771 #6772

Pack of 50 Pack of 100 Pack of 500 Pack of 1000

NEWLY REVISED ARTWORK. Praise well-behaved pups by sending their parents home with a cute certificate! Great to give with a puppy’s first grooming or new clients.

Modern Little Angel Blue #6752 20 Awards $9.95 #6753 50 Awards $19.95 #6754 100 Awards $34.95 #6755 500 Awards $149.95

Modern Little Angel Pink #6756 20 Awards $9.95 #6757 50 Awards $19.95 #6758 100 Awards $34.95 #6759 500 Awards $149.95

$19.95 $33.95 $129.95 $195.95

Little Devil Award This certifies that

Available Colors

Has unsuccessfully completed a professional grooming in our establishment. Though your little devil tried their best to behave, we could not safely finish their groom to our standards.

We still love your pet very much and greatly look foward to seeing them again for another try!

Your Professional Groomer,

Inside

Classic Pet Report Cards Inside features checklist of recommendations and blank lines for your own personal comments.

Lightweight folded card printed on colored paper with matching ink.

5.5” x 4.25” bi-fold.

#657 #658 #659 #660 #661

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

$6.95 $13.95 $25.95 $99.00 $159.95

Indicate B for blue, P for Pink or T for Tan when ordering.

LD1

© 2018 BARKLEIGH PRODUCTIONS

WWW.BARKLEIGHSTORE.COM

Date

NEW

NEW Little Devil Award For a dog who tried his best to behave but was unable to complete a successful groom safely. Certificate reminds the client you still love their pet and look forward to seeing them again!

Little Devil Award #6737 20 Awards #6738 50 Awards #6739 100 Awards #6740 500 Awards

$9.95 $19.95 $34.95 $149.95

Little Angels Award The classic certificate for pets on their best behavior. Charming gift for your new clients or for puppy’s first groom!

Blue Little Angel Award #648 20 Awards $9.95 #649 50 Awards $19.95 #650 100 Awards $34.95 #651 500 Awards $149.95

68

Groomer to Groomer • Vol 37 Ed 11 • November 2018

GroomertoGroomer.com

Pink Little Angel Award #6348 20 Awards #6349 50 Awards #6350 100 Awards #6351 500 Awards

$9.95 $19.95 $34.95 $149.95

FOR YOUR CLIENTS Pet Care Series Brochures

Your Pet Care Professional

Learning to BrushPetYour Care Your Pet Professional Ensures success in brushing, which will pay dividends to you over the years. Plus it points clients to the equipment you sell.

sprays that make brushing easier, will enable you to make grooming time at home an enjoyable experience for you and for your pet.

Learning to Brush Your Pet

Photo by: Sherri Regalbuto

The Big Payoff…a Happy Pet!

f you have a friend who could benefit from this publication, please pass it on.

arkleigh Productions • Mechanicsburg PA 17055 3388 • info@barkleigh.com • www.barkleigh.com

One of the most wonderful, caring things you can do for your pet is to spend time together. Make grooming a special bonding time between you and your pet.

If you begin brushing while his hair is short and not tangled, he will be more accepting of it. Start with very short sessions and gradually lengthen them as your pet learns to enjoy daily grooming.

Use treats and plenty of praise to reinforce a positive grooming experience.

Be sure to use the brushing technique that your groomer demonstrated to you, also see the pamphlet Learning to Brush Your Pet. The importance of thorough brushing followed by a complete combing cannot be overemphasized.

This small investment of your time can pay off with tremendous benefits in your pet’s happiness and well being, not to mention his appearance.

Working together with your groomer to obtain the proper products for your pet’s care and to learn how to use them correctly, will ensure that your pet looks and feels his best at all times.

#631 #632 #633 #634 #635

Pet Care Series # 2

#PS-3 Barkleigh Productions • Mechanicsburg PA (717) 691-3388 • info@barkleigh.com • www.barkleigh.com J590

In many areas of the country, flea control is a year round necessity.

In conjunction with continuing premise control, many pet owners have great success with oral or topical products that are administered once a month to their pet. They come in a variety of brands like - Advantage®, Frontline®, Revolution®, and Program®.

There are specific formulations for dogs and cats, and most are approved to use on puppies and kittens six to eight weeks and older.

Read and follow the instructions, making sure to use the product that is specified for your pet. These products are extremely popular because of their once a month convenience, ease of application, and effectiveness. Most are waterproof, allowing your pet to be bathed, or to swim, without decreasing the product’s effectiveness.

Also, keeping your pet flea free with this continuous protection, is far less costly than trying to eliminate an infestation on your pet and in your home.

#1853 #1852 #1854 #1855 #1856

Are there any disadvantages to these products?

Fleas have to come in contact with the product to be killed. That means that fleas actually have to get on, and could possibly bite your pet, before they die. There is also a possibility of skin irritation at the site of application.

you have a friend who could benefit from this publication, please pass it on.

Sweet Success

Your Pet Care Professional

Pet Care Series #4

The Hairy Truth About Shedding

The Hairy Truth About Shedding Inform clients how to keep all that shedding hair under control. It’s not an easy task, but there are many things that can be done to minimize the unwanted shedding.

#6674 #6675 #6676 #6677 #6678

have a friend who could fit from this publication, please pass it on.

gh Productions • Mechanicsburg PA 17055 • info@barkleigh.com • www.barkleigh.com

The Ferocious Flea

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

$9.95 $18.50

Pack of 100 $29.95 Pack of 500 $99.00

When Your Pet Needs a Smoothie Prepares the pet’s owner for what they will see once the matting is removed.

This pamphlet will keep this from happening again & will help you develop a regular customer.

#1844 #1842 #1843 #1845 #1846

#6124 #6122 #6123 #6125 #6126

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

Your The Ferocious Flea Pet Care Helps your clientProfessional learn how to protect their pet Is There Any Way to Know How Long the Tick Has Been on My Pet? from fleas and helps you sell retail products you believe in, as well.

If the tick looks flat, it has probably attached recently. If the tick is engorged, it may mean that it has been feeding for an extended time.

The longer a tick has been feeding on your pet (or you) before being discovered, the greater chance that it will transfer disease. In many cases a ‘bullseye rash’ will appear at the site of a tick bite.

Proper Disposal of a Tick

#6013 #6014 #6015 We Are Here to Help You #6016 #6017

Ticks are far too dangerous to ignore. Just one bite from these tiny terrors could affect you or your pet for the rest of your lives. Your best defense against ticks and the diseases they carry is prevention.

We can recommend tick removal tools and a wide range of the products you may need to protect your pets and their environment. Please ask for product recommendations that will safely protect you and your pet from these tiny, treacherous predators.

Pack of 20 Pack of 50 you have a friend who could Pack ofIfbenefit 100 from this publication, please pass it on.

Pack of 500 Pack of 1000

Pet Care Series #5

Ick!

A Tick!

Protecting Your Pets and Yourself

#PS-6 Barkleigh Productions • Mechanicsburg, PA 17055 (717) 691-3388 • info@barkleigh.com www.barkleigh.com

Teaching You to Train Your Dog: A Student’s Guide Directs students to prepare for training classes and have a successful learning experience with their pet.

#800 100 Guides $17.95 #801 500 Guides $63.95 #802 1000 Guides $89.95

Pack of 1000 $180.00

Salon Fresh Increase business and encourage clients to keep their pets groomed on a regular basis. Pamphlet supports the reasons for a consistent grooming schedule.

Cleanse the area around the bite thoroughly and apply an antiseptic to it. If you wish to have the tick examined by your pet’s veterinarian or your doctor, wrap the tick in a damp paper towel to protect it from dehydration (which could make it very difficult or impossible to identify) and seal it in a plastic bag.

Once the tick has been removed, place it in a sealed container or a small sealable plastic bag.

You can add a squirt of tick spray to kill it, or simply seal the bag or container and place it in the trash. Ticks need humidity to survive and will perish without it. Do not flush ticks down the toilet. They can survive in the water.

Pack of 20 Pack of 50 Pack ofIf 100 you have a friend who could benefit from this publication, please pass it on.

Pack of 500 Pack of 1000 #PS-5 Barkleigh Productions • Mechanicsburg PA (717) 691-3388 • info@barkleigh.com • www.barkleigh.com

J872

Pack of 20 Pack of 50

Once It Is Removed, What Should I Do?

Tiny fleas can create huge problems.

By working with your pet care professional and following their recommendations about products and their correct usage, and by diligently treating and protecting your pets and their surroundings, you and your pets can kiss the ferocious flea goodbye.

4 Barkleigh Productions • Mechanicsburg PA -3388 • info@barkleigh.com • www.barkleigh.com J590

Pet Care Series #3

Your

Puppy’s First Visit Pet Care Professional Helps your client prepare their puppy for grooming.

Offers ways to teach their pet to enjoy grooming.

Beneficial before and after the first groom.

Keeping your Pet Flea Free

Puppy’s First Visit to the Grooming Salon

Your Pet Care Professional

Pack of 20 Pack of 50 If you have a friend who could benefit from this publication, Pack of 100 please pass it on.

Pack of 500 Pack of 1000

When Your Pet Needs a Smoothie

Let these high quality brochures educate YOUR clients! “Pet Care Series,” brochures answer the constant questions you get, as well as help sell your retail products and promote your salon!

Pet Care Series #7

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

Ick! A Tick!

Informs clients of the steps to take when finding ticks on their pets or themselves.

Also teaches how to identify, and protect pets from ticks.

#6440 #6441 #6442 #6443 #6444

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

Brochure Holder Excellent way to display client education in your salon! Clear Plastic holder will put Pet Care Series Brochures cards at your clients fingertips.

For counter-top use.

Brochure Holder #687 Single Holder $5.95 #689 10 Holders $49.95

Pet Care Series # 8

Groom-O-Grams FRESH CONTENT IN EACH NEWSLETTER

Educate, inform, entertain and promote YOUR shop! Groom-O-Grams do it all! Quarterly, 4 page promotional newsletters packed with articles for every season.

Written by industry experts covering at-home pet care tips, safety and upkeep targeted at your clients!

Groom–O–Grams are a fantastic promotional tool! Your grooming clients will give it to their friends. Leave them anywhere there are pet owners—humane societies, veterinarians, kennels, pet shops, and breeders.

Standing Order Program

Save 15% on your next order of GroomO-Grams. Mark on your order form.

Cancel anytime.

GroomertoGroomer.com

Groom-O-Grams – Current Season Unless Specified #565 #566 #567 #568 #569 #570 #571 #572 #573

25 Groom-O-Grams 50 Groom-O-Grams 100 Groom-O-Grams 200 Groom-O-Grams 300 Groom-O-Grams 400 Groom-O-Grams 500 Groom-O-Grams 1000 Groom-O-Grams 2500 Groom-O-Grams

$10.50 $18.00 $25.50 $49.50 $70.50 $88.50 $95.00 $169.00 $358.00

Seasonal issues are available after February 10 (Spring), May 10 (Summer), August 10 (Fall) and November 10 (Winter). Each issue deals with the seasonal grooming needs of pets.

Groomer to Groomer • Vol 37 Ed 11 • November 2018

69

FOR THE GROOMER Groomer To Groomer “Top 10 Reasons� T-Shirts Carefree 50/50 T-shirts will not shrink and look pressed right out of the dryer.

“Happiness is a Professionally Groomed Pet!� T-Shirts

Happiness Is T-Shirt – Pink #6212 Small $19.95 #6213 Medium $19.95 #6214 Large $19.95 #6215 X-Large $19.95 #6216 XX-Large $21.95

Catch new clients attention and carry your business cards when you wear these T-shirts. 50/50 blend cotton and polyester blend will look almost pressed after washing. Easy care.

Happiness Is T-Shirt – Green #6217 Small $19.95 #6218 Medium $19.95 #6219 Large $19.95 #6220 X-Large $19.95 #6221 XX-Large $21.95 #6222 XXX-Large $21.95

T-Shirt Front T-Shirt Back

Available in 3 colors: Sizes Small to X-Large Top 10 Shirt - Black #6131 Small #6132 Medium #6133 Large #6134 X-Large #6139 XX-Large #6342 XXX-Large

$19.95

XX-Large & XXX-Large

Top 10 Shirt - Lavendar #6207 Small #6208 Medium #6209 Large #6210 X-Large #6211 XX-Large

Super Sampler Pack

$21.95

Top 10 Shirt - Pink #6135 Small #6136 Medium #6137 Large #6138 X-Large #6140 XX-Large #6343 XXX-Large

Can’t decide? Sample nearly every print product we sell with the “Super Sampler Pack!� Sales slips, Clip Cards, Reminder Cards, and so much more!

TRY

IT ALL!

ONLY ONE SAMPLER PER BUSINESS

#677 Super Sampler

“Top 10 Reasons� Grooming Smock

YOUR CHOICE 1 OF 2 BOOKS

Give your customers and staff a laugh when they read our famous “Top 10 Reasons.�

Why It Costs More To Get Your Pet Groomed

MATTED PET RELEASE FORM

Available in 3 colors

PET

REPORT CARD

Than Your Own Hair cut:

SENIOR PET Pet Name

Date

RELEASE FORM

Your Pet is IMPORTANT to Us!

Taking a PET GENERAL

DifferenFORM RELEASE t Path ...

Your Pet is IMPORTANT to Us!

10. Your hairdresser doesn’t wash and clean your rear end.

9. You don’t go eight weeks without washing or brushing your hair.

8. Your hairdresser doesn’t give you a sanitary trim.

Pet Name

Date

A I was a LITTLE ANGEL! B I was a PAW-FECT PET! C I was Satisfactory.

D I’ll try harder next time!

F I was a little devil...

7. Your hairdresser doesn’t clean your ears.

6. Your hairdresser doesn’t remove the boogies from your eyes.

5. You sit still for your hairdresser.

4. Your haircut doesn’t include a manicure or pedicure.

3. Your hairdresser only washes and cuts the hair on your head.

2. You don’t bite or scratch your hairdresser.

it deals with the

a hidden medical problem or aggravate a

conflicts of women

in business ... and strategi I hereby grant permission to this grooming establishment to es after of running a successful business current one. treatment This can occur during obtain emergency veterinary for much my pet ator my expense. is so . But it more. it contains grooming.

Also, realizing that matted pets have a greater chance of injury during the fun, foibles, fears vision and of Sally Liddick, presiden In the interestestablishment of your pet, we grooming, I will not hold thisbest grooming responsible for Because we care about your pet’s safety t of Barkleigh Productions, editor accident or injuryrequest to my pet. your permission to and obtain immediate publishe

Your Pet is IMPORTANT to Us! r of

Groomer to Groomer magazin and wellthe being, want to necessary. assure you that petwe veterinary treatment should it become care e, industry leading every effort will be made to make’s your magazine.This book contains her many also Owner Name early monthly installm pet’s visitpermission as pleasant I hereby grant to as thispossible. grooming establishment to ents of the popular Sally’s Desk Occasionally, grooming can expose column. obtain emergency veterinary treatment for my pet at my expense.

Signature Also, realizing that aged pets have a greater chance of injury during a hidden medical problem or aggravate grooming, Iawill not hold grooming establishment responsible for current one.this This can occur during or after accident or injury to my pet. grooming.

In the best interest of your pet, we request #MP-2 Š 2016 Barkleigh Productions, Inc. • 717.691.3388 • www.barkleigh.com your permission to obtain immediate veterinary

but my groomer still loves me!

renT paTh Sally J. liddi ck

Because we care about your pet’s safety and well being, we want to assure you that every effort will be made to make your pet’s visit as pleasant as possible.

Pet Name Date Because your pet is severely tangled or matted, it is at greater risk of injury, stress and trauma. All precautions will be taken. However, ... problems occasionally arise, during or afteris many stories in one. it is how a woman Because we care about your pet’s safety business built a how or grooming, such as nicks, clipper irritation and .mental friendship lasted and well being, we want to assure you a that a lifetime. how two women ventured physical stress. every effort will be made to make your around the block, their hometown, america In the best interest of your we request your eventua permission to and senior pet’s visitpet, as pleasant possible.

Pet as Name Date lly around the world. obtain immediate veterinary treatment should it become Occasionally, grooming can expose necessary.

Takin g a diffe

TOP TEN REASONS

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Signature I hereby grant permission to this grooming establishment to obtain emergency veterinary treatment for my pet at my expense.

#SP-2 Š 2016 Barkleigh Productions, Inc. • 717.691.3388 • www.barkleigh.com Owner Name ,6%1

Barkleigh productio ns, inc.

(717) 691-3388 Signature info@barkleigh.com www.barkleigh.com www.barkleighstore .com

an Autobiography by

#PR-2 Š 2016 Barkleigh Productions, Inc. • 717.691.3388 • www.barkleigh.com

Unprinted, zippered front.

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Groomer to Groomer • Vol 37 Ed 11 • November 2018

Super Bundle $65.50 VALUE! 100 Giant Clip Cards (your color choice), 1 pack each of our most popular selling “Modern Release Forms,� (Matted, Senior & General), 100 Pet Appointment Cards, 50 pack of the Modern Pet Report Cards bundled with your choice of “The Art and Magic of Creative Grooming� or “Taking a Different Path,� book! #6775

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The birth of Barkleigh Productions and the misadventures of two lifelong friends!

Business Name: Owner’s Name: Address: 970 W. Trindle Rd. Mechanicsburg, PA 17055 (717) 691-3388 • Fax (717) 691-3381 E-Mail: info@barkleigh.com

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NEED PRODUCTS IN A HURRY? (717)-691-3388 or BarkleighStore.com Bad & NSF processing fee: $40

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C.O.D. CHARGE - $9 (USA ONLY) SALES TAX - 6% (PA ONLY) CREDITS BUSINESS CARD - 6 LINES Stock Logo Above FREE - Circle Choice

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RUBBER STAMP - 28 letters/spaces per line Stock Logo added to Stamp $7.95$5 - Circle CircleChoice Choice

Satisfaction Guaranteed or Your Money Back!

Allow 3-4 weeks for delivery of stamp or business cards. Logos above featuring a © are copyright protected and may not be reproduced except on cards and stamps ordered from Barkleigh.

Business Card & Rubber Stamp Information: (Please Print Clearly)

C.O.D. Money Order enclosed for $ Check enclosed for $ DO NOT accept American Express Master Card • Visa • Discover •WeAMEX Name on Card: Card Number: Expiration: Save 15% on your next order of GroomOgrams! I would like GroomOgrams delivered each season.

Cancel at any time. No obligation to future purchases.

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Groomer to Groomer • Vol 37 Ed 11 • November 2018

71

NEW PRODUCTS our website and available in a variety of colors and sizes from S-3XL. Grooming shops and traveling groom teams are choosing these to compete in! Shop now at www.LoyaltyPetProducts.com

LOYALTY PET PRODUCTS BREATHABLE SMOCKS

Made with an extremely comfortable multi-stretch fabric in an array of colors, these water-resistant smocks are breathable and allow the fur to be brushed right off. On sale for only $34.99 on

4-LEGGER® WINS 2018 ECOEXCELLENCE AWARDS BEST DOG GROOMING PRODUCT WITH USDA CERTIFIED ORGANIC “CALM” LAVENDER ORGANIC DOG SHAMPOO

The organic lavender dog shampoo is one of five in 4-Legger’s newest line of aloe-based USDA Certified Organic dog sham-

CALL (717) 691–3388, EXT. 220 TO PLACE A CLASSIFIED.

CLASSIFIEDS Call (717) 691–3388 ext 220 to place a Classified.

Rates: 25 words or less – $50.00.

Each additional word – $2.00 each. Classified ads must be prepaid. Call for issue deadlines.

Agency Discounts Do Not Apply.

GROOMER WANTED Seeking full time groomer with weekend availability for Scottsdale’s premier, high demand pet resort.

Minimum 2–3 years experience in grooming all dog/cat breeds. Good scissoring skills a must, hand stripping and portfolio pictures a plus.

Looking for talented, positive individuals to join our team. Health

72

poos. All five shampoos have achieved the highest standard an all-natural product can achieve - the USDA Seal from the National Organic Program.

They use a simple base of Organic Aloe Juice, Organic Saponified Oils (Coconut, Shea Butter, Olive, Sunflower, and Jojoba), Organic Vegetable Glycerin and Organic Rosemary Extract. “CALM” features Organic Lavender Essential Oil, Organic Calendula and Organic St John’s Wort to calm, balance, moisturize and soothe dry itchy skin while encouraging skin healing and reducing inflammation. For more information on 4-Legger visit www.4-Legger.com

and dental benefits available. Great grooming environment with supportive staff. 603-775-7772 Ext. 1002 Valley Veterinary Hospital in Phoenixville PA is expanding to include boarding, daycare, and grooming. We are seeking an experienced pet groomer to join a busy 4 doctor practice and help share in our mission to provide service with Care, Commitment, and Compassion.

Starting January 2019. To apply, send your resume and cover letter to jobs@valleyveterinaryhospital.net.

BUSINESS FOR SALE A well–established, popular, and successful turn–key grooming business for sale in Maryland. Fully equipped.

Groomer to Groomer • Vol 37 Ed 11 • November 2018

GroomertoGroomer.com

Owner looking to retire. Call 301– 824–3371

Wisdom & Grace

For if you give, you will get!

Your gift will return to you in full and overflowing measure, pressed down, shaken together to make room for more, and running over. Whatever measure you use to give—large or small— will be used to measure what is given back to you.

Luke 6: 38 Living Bible

the future of grooming... synergylabs.com/thefutureofgrooming

CALENDAR OF EVENTS

TO LIST YOUR EVENT, SEND IT TO ADAM@BARKLEIGH.COM

CALIFORNIA GROOM EXPO WEST 2/14/2019 – 2/17/2019 Pasadena, CA (717) 691–3388 info@barkleigh.com www.groomexpowest.com HAWAII PET PRO CRUISE 2019 1/12/2019 – 1/19/2019 Honolulu, HI (321) 368–6622 cruisinglady@ymail.com www.barkleigh.com MASSACHUSETTS NEW ENGLAND GROOMING SHOW 11/10/2019 – 11/13/2019 Sturbridge, MA (717) 691–3388 info@barkleigh.com www.newenglandgrooms.com ILLINOIS ALL AMERICAN GROOMING SHOW 8/8/2019 – 8/11/2019 Schaumburg, IL (717) 691–3388 info@barkleigh.com www.aagroom.com NEVADA SUPERZOO 6/18/2019 – 6/20/2019 Las Vegas, NV info@superzoo.org www.superzoo.org

INTERGROOM 4/11/2019 – 4/14/2019 Secaucus, NJ info@barkleigh.com www.intergroom.com OHIO PETQUEST 6/20/2019 – 6/23/2019 Wilmington, OH (717) 691–3388 info@barkleigh.com www.pqgroom.com PENNSYLVANIA GROOM EXPO 9/12/2019 – 9/15/2019 Hershey, PA (717) 691–3388 info@barkleigh.com www.groomexpo.com PET BOARDING & DAYCARE EXPO 11/12/2019 – 11/14/2019 Hershey, PA (717) 691–3388 info@barkleigh.com www.petboardingexpo.com WASHINGTON NORTHWEST GROOMING SHOW 3/21/2019 – 3/24/2019 Tacoma, WA (717) 691–3388 info@barkleigh.com www.nwgroom.com

NEW JERSEY WORLD DOG EXPO 6/1/2019 – 6/2/2019 Secaucus, NJ info@worldexpo.dog www.worldexpo.dog

New Articles Posted EVERYDAY Upcoming Tradeshow & Education Info Network With Peers Daily Groomer Humor

#GroomertoGroomer facebook.com/groomertogroomermagazine

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Groomer to Groomer • Vol 37 Ed 11 • November 2018

GroomertoGroomer.com

EVENTS PET PRO CRUISE 2019 1/12/2019 – 1/19/2019 Honolulu HI GROOM EXPO WEST 2/14/2019 – 2/17/2019 Pasadena CA NORTHWEST GROOMING SHOW 3/21/2019 – 3/24/2019 Tacoma WA INTERGROOM 4/11/2019 – 4/14/2019 Secaucus NJ WORLD DOG EXPO 6/1/2019 – 6/2/2019 Secaucus NJ PETQUEST 6/20/2019 – 6/23/2019 Wilmington OH GROOM TEXAS AT THE HOUSTON WORLD SERIES OF DOG SHOWS July 2019 Houston TX ALL AMERICAN GROOMING SHOW 8/8/2019 – 8/11/2019 Schaumburg IL GROOM EXPO 9/12/2019 – 9/15/2019 Hershey PA NEW ENGLAND GROOMING SHOW 11/10/2019 – 11/13/2019 Sturbridge MA PET BOARDING & DAYCARE EXPO 11/12/2019 – 11/14/2019 Hershey PA

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